This hotel has easy highway access, walking distance to restaurants and a casino, fabulous desk, maintenance, kitchen and housekeeping staff and is very clean. I’ve stayed in 6 hotels in the San Juan area and the Hyatt House is by far, the best stay. Would highly recommend!
Clean hotel, very comfortable bed, great buffet breakfast and convenient location with two restaurants within a minimal walking distance. The hotel has a pool and a gym, the equipment is in very good working condition. The lobby has a very cozy ambiance, one feels at home.
We only stayed at the Hyatt House San Juan for two nights, but what a great experience. We arrived from the airport at approx 2 AM. We were greeted by Sarah at the front desk, who was well aware of our late arrival and was very accomodating. The room was spacious and clean and more than met our needs for our family of four. The breakfast buffet we enjoyed later that morning was one of the better ones that we have ever experienced, having an actual made-to-order omelette station. The Hotel is only located 2 miles from old San Juan and 7 miles from the airport. There was a game room and pool(which we did not have time to enjoy). We especially like the security measures the Hotel takes by having a guard on premisis during the over-night hours and by having to use your room key to access the stairwells and elevators. Has a modern and clean lobby. Strongly recommended.…
My room on the first floor was VERY noisy from the air return and the laundry above. The bed was super hard and the pillows 'chucky'. It was also quite dark since it was on the first floor I didn't open the shades as the pool was right there and people could see into my room.
The staff and manager were great. The location was perfect, near old San Juan and walking distance to Condado. Lots of good restaurants near by and lots of Uber eat options. Easy to get to only 15 min from the airport. High way entrances around the corner.
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