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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from La Concha Renaissance San Juan Resort
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#15 of 53 hotels in San Juan
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to La Concha Renaissance San Juan Resort, a stunning renovation of one of San Juan, Puerto Rico's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in the most prestigious Condado district, our hotel in San Juan is an icon of modernist architecture replete with spacious exhilarating decor and detail.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Parking garage
Wifi
Paid internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Diving
Fishing
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
Spanish
Location
Full view
95Great for walkers
Grade: 95 out of 100
100Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
Contact
1077 Ashford Avenue, San Juan 00907-1128 Puerto Rico
Getting there
Rental CarsSee rental cars from $26/day
8,529Reviews428Q+A100Room tips
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Popular mentions
Pros: the pool, beach and pool staff. Convenient location. Cons: 1. Cursory cleaning of rooms. Especially troubling in Covid times. 2. Noise. Since the island has a 10pm curfew, people bring the party inside. Lots of parties in rooms with people who aren’t hotel guests that go on all night. 3. Unhelpful front desk. Called multiple times for requests and calls were never answered. Finally had to literally walk to the front desk to ask for fresh towels. 4. Random fire alarms. The fire alarms were being tested in the towers, but guests were never informed. The elevators were out for at least an hour. The people working at the front desk had no idea the alarms were even going off. When asked what could be done about the inconvenience, they denied the elevators were even out. 5. Demographic — things are changing. The hotel used to feel upscale, but now it’s like Cancun. 6. Check your final bill very, very carefully. Lots of random and double charges. Overall, unfortunately I can’t whole heartedly recommend this hotel anymore. I used to love it, but next time we’ll stay elsewhere. …
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Date of stay: November 2020Trip type: Traveled with family
1 Helpful vote
Helpful
We always have a lovely, relaxing stay while at La Concha Hotel. This last trip was extremely special! My friends had a beautiful engagement party set up in the “Conch shell” room and everything went off without a hitch. Rose petals, champagne, our own private/safe room to enjoy with friends and family. Many thanks to Micheal, who went above and beyond to make our time an unforgettable one! La Concha never disappoints!
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Date of stay: November 2020Trip type: Traveled with friends
Helpful
I have stood here a few times and this hotel just isn’t the same anymore, the male receptionist was extremely rude, after checking into my room i go to the bathroom only to find 3 water bugs in the shower along with dirt and sand. I go down to the front desk to let them know and show them the picture and his response was “ok” I’ll send someone and brushed me off. I go back to my room after having lunch to find the dirt and sand still in the shower. They picked up the water bugs but didn’t bother to clean the shower. I would think that with Covid the cleaning would be spotless. The rooms are very outdated, and the safe in my room didn’t work. Beware the water here is very choppy, i witnessed a couple drown while the hotel staff did nothing about it. They should really consider having a lifeguard on board, Several people tried saving the women along with her husband but unfortunately the women and her husband didn’t make it. This happened around 3pm as I look out the window 5hr later around 830pm the couple is still laying on the sand with white covers over them. This is very disturbing to anyone staying in the premises and why weren’t they taken to the hospital. The very next day everything was back to normal as if nothing had happened the couple wasn’t acknowledged by the hotel or anything. The only good thing this hotel has is the brunch and live DJ on sat and Sunday along with the staff and bartenders at the Solara.…
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from José Padín, Owner at La Concha Renaissance San Juan Resort
Responded 2 weeks ago
Thank you for taking of your valuable time to share your recent experience at La Concha Renaissance Resort. We are truly saddened with the recent event that took place in the beach close to the resort. The beach is a public area regulated and owned by the Puerto Rico Government; it is their duty to watch for the security of swimmers. We at La Concha Resort take precautions and we advise our guests of current and security, as well as we have made many requests and shared ideas to the Puerto Rico Government to put in place a program that keeps all swimmers safe but alas we have yet to receive an answer. The resort has 4 pools in which you can enjoy a nice time in a safe and controlled environment. We hope to have the opportunity to host you once more. For reservations call 787-977-3399 or email is at reservations@laconcharesort.com Jose Padin General Manager info@laconcharesort.com
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The comment made about the woman who passed away is true. I had a wonderful stay for my anniversary and it is sad that I was unable to give the hotel 5 stars. As a former front desk agent, I understand that the hotel has no responsibility as there is no lifeguard. However people did call the front desk to at least call the police and nothing was done. My hope for people who do choose to book is to be careful when the water is choppy. There are four different pools on the resort and it’s better to be In a controlled area(as in no currents) than the ocean(if you are a weak swimmer). Other than that, the hotel is nice and choose an ocean view room because the city view is not a view like New York. The hotel food is okay(expensive) and bland. Go across the street and you’ll find great local food. Don’t get the breakfast package because it’s basic. Just get the $25 credit to your room and you can get drinks or snacks. Get breakfast somewhere else. …
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Date of stay: November 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from José Padín, Owner at La Concha Renaissance San Juan Resort
Responded 2 weeks ago
We thank you for sharing your feedback of the recent stay at La Concha Renaissance Resort. The event that took place at the beach is truly a regrettable one. The beach is a public area regulated and owned by the Puerto Rico Government; it is their duty to watch for the security of swimmers. We at La Concha Resort take precautions and we advise our guests of current and security, as well as we have made many requests and shared ideas to the Puerto Rico Government to put in place a program that keeps all swimmers safe but alas we have yet to receive an answer. The resort has 4 pools in which you can enjoy a nice time in a safe and controlled environment. For future reservations please call 787-977-3399 or email us at reservations@laconcharesort.com Jose Padin General Manager jpadin@laconcharesort.com
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Hotel staff are nice and friendly, there are numerous restaurant and amenities to choose from onsite. The ocean view room is must when staying here, beautiful view to wake up to! They have numerous meeting rooms for business conferences etc.
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Date of stay: November 2020Trip type: Traveled on business
Helpful
PRICE RANGE
$313 - $536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la concha hotel renaissance, renaissance san juan, san juan renaissance
FORMERLY KNOWN AS
La Concha Resort: A Renaissance Hotel
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
483
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Claim Your Listing Frequently Asked Questions about La Concha Renaissance San Juan Resort
Which popular attractions are close to La Concha Renaissance San Juan Resort?
Nearby attractions include Casino del Mar at La Concha Resort (0.05 miles), Ashford Avenue (0.05 miles), and Condado Beach (0.02 miles).
What are some of the property amenities at La Concha Renaissance San Juan Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at La Concha Renaissance San Juan Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at La Concha Renaissance San Juan Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at La Concha Renaissance San Juan Resort?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to La Concha Renaissance San Juan Resort?
Conveniently located restaurants include Luisa, Pannes, and Kabanas.
Are there opportunities to exercise at La Concha Renaissance San Juan Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at La Concha Renaissance San Juan Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does La Concha Renaissance San Juan Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to La Concha Renaissance San Juan Resort?
Many travelers enjoy visiting Old San Juan (2.9 miles), Castillo San Felipe del Morro (3.4 miles), and San Juan National Historic Site (2.9 miles).
Does La Concha Renaissance San Juan Resort have any great views?
Yes, guests often enjoy the harbor view available here.