I visited this property last week for seven days and I was impressed the first day upon arrival, but the staff is what made my visit soo incredibly awesome, especially the fitness instructor Verina (V)...This young lady offered free classes everyday, twice a day and was willing to go above and beyond with assisting anyone...She was soo positive, energetic, and... More 

We knew the island suffered a black out however per the internet an article stated most of the islands power had been restored and once i arrived the lobby had power so I assumed the entire property had power. After my credit card was swiped and I was given my room key, I was then handed a flashlight. The fact... More 

My husband and I along with some friends spent 3 nights here and only have the tiniest complaint; one elevator was down in one of the towers but what made that slow service worse was the lack of air conditioning in the elevator that was already at capacity. The staff was extremely attentive and helpful, the facility is beautiful, pools... More 

This is my first review. I was so impressed with my experience that I wanted to document it for all you travelers. Puerto Rico was one of the best trips I've taken this year! Stunning beaches, great people, and magical hotel stay on Condado Beach. I stayed in an ocean view room, it was perfection. The staff at La Concha... More 

My first experience and impression was awful. I arrived in an UBER ride and was greeted with eggs and insults from the taxi drivers. Although I recognize that the hotel is not totally responsible for this, it leaves a sour first impression. Let me be clear that I'm not writing this for compensation of any kind but my feeling is... More 

Arrived on September 23rd for a one night stay and we were informed that they had no electricity. I understand this wasn't their fault, as the whole island suffered a blackout, but they should been better prepared and a little more courteous towards their guests through all of this. When we asked why they were providing electricity to the Casino,... More 

The Resort is very beautiful, and facilities are PRIME! But had an uneasy experience requesting an UBER driver, my choice of transportation everywhere I travel! Apparently Taxi drivers own the pickup area and they certainly are rude. I would have loved to give 5 stars but the Resort failed in making GUESTS their top priority and not Taxis; thus making... More 

Taxi drivers shooting eggs and rocks to uber passengers and drivers and the management don't have the control. They seems like doesn't care about the horrible situation. A serious confrontation is about to happen.

My wife and I arrived Sept. 22 to celebrate my birthday. When we arrived at the check in counter we were unaware of the outage. The clerk said nothing until we heard from another customer about the rooms being without power. The clerk then proceeded to explain the gravity of the power loss. No lights, no electricity, no A/C., no... More