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1077 Ashford Avenue, San Juan 00907-1128 Puerto Rico
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Traveler (5777)
360
Panoramas (2)
Room & Suite (1569)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from La Concha Renaissance San Juan Resort
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 62 in San Juan
Location
4.6
Cleanliness
4.4
Service
4.4
Value
4.0
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Paid internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Hotel links
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8738Reviews470Q+A100Room tips
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Leanne M wrote a review Yesterday
6 contributions
We booked the hot tub balcony room, and wow what a stunning location! Great resturaunts in the resort, and within walking distance. Lobby area bar and patio becomes a nightclub atmosphere at night. Three different pools on site, including an adults only pool. Staff will set up lounge chairs and umbrellas for you at no charge (tips are appreciated!). Casino downstairs was fun. Would absolutely stay here again. Parking garage is tight, so I wouldn't rent/bring a large car.
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Date of stay: June 2022
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Sherikay86 wrote a review Yesterday
New York City, New York6 contributions11 helpful votes
I have stayed at la concha in 2019 and had amazing experience; however this time was very different. Night 1 - i was awoken at 4 am with extremely loud banging pipes from the ac unit closet. This went on into the morning. I went to front desk and spoke to gianna (front desk attendant who should not be servicing any guests) explaining the issue and asking for a room change. She showed no sympathy, no apologies, no facial expressions period, very monotone and told me i should have called front desk at 4 am when i awoke. She proceeded to give us a new room with no offer to have someone help us move our luggage into new tower. I was very turned off and was made to feel like it was my fault the pipes were banging for 7 hrs straight. Night 2- around midnight, fire alarms go off and they are telling everyone to evacuate and take the stairs . We leave our room and see families w kids who are half asleep waiting in hallway. We are looking for a stairwell -i found one and opened the door only to realize theres another door thats locked. We go back to halls and are just standing around & dont know whats going on. The staff come check one of the rooms and say its a false alarm and that the alarm went off bc the fire alarm looks “ dirty” what kind of lame crap is this. Night/Day 3- i am at the adult pool and go to the bathroom and realize theres no soap. I am sorry but if im paying upwards of 500/night - there better be soap/sanitizer everywhere i turn. In fact, I did not see one hand sanitizer anywhere on property!! The woman seated next to me at the pool found a piece of plastic in her salad. She tells the waiter who says im sorry and asks if she would like another salad. She politely declines and the waiter just says ok. In my opinion, he should have offered to remove salad off her bill OR brought another salad even if she declined. Also, there were so many private events going on during our stay that we were told we had to leave the pool by a certain time. I think thats bs if im paying a daily resort fee. What if i dont want to sit at the beach?!??? If i am paying to use your amenities, i should be able to sit wherever i want for however long i want. Overall, the pools/beach are great but the service and front desk staff are horrible and i would never come back. You can find good beach/pools in many places and with what you are paying at la concha, you can take that money and go to a 5 star hotel.
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Date of stay: June 2022Trip type: Traveled
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Healthygina-aol-com wrote a review Jun 24
Staten Island, New York855 contributions93 helpful votes
+1
We booked an Airbnb for the beginning of our trip and for the end we decided to go to San Juan and look around at various hotels to see where we wanted to stay. I really wanted to make sure the beach was good because pictures can be deceiving and I know some beaches are rocky. We went to the Marriott and checked out their pool and beach area. I saw La Concha from the Stellaris property and pointed and said I want to stay there. We walked over and toured the grounds and decided to book. We had an awesome king suite with a partial ocean view. We were so happy with our choice that I’m looking in to booking this property again to bring our kids with us this time.
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Date of stay: February 2022Trip type: Traveled
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H S wrote a review Jun 23
1 contribution
Unless you can guarantee you are staying on a higher floor I would not stay here. There is a night club and parities happening here until 4am, which causes the room to shake and you hear everything. If you are looking for a relaxing DO NOT stay here!
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Date of stay: June 2022Trip type: Traveled
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Kylie C wrote a review Jun 23
1 contribution3 helpful votes
This place was absolutely terrible from the very beginning. We arrived early for check in and was told we would be expedited, so we decided to have lunch and look around the property. Over three hours later past actual check in they tell us they have no idea when it will be ready. They tell us it could be 5 minutes or 5 hours and they have no way of knowing how long. We ask if they can call cleaning and ask them to go to our room considering they told us we would be expedited and it is now past actual check in time, and they say they cannot. We explain if they had been honest we could have left our luggage and done more things around Puerto Rico considering we were here on vacation and they said that is not their concern. They became hostile and said where the maids clean is out of their control and we have to wait. We saw many other families and couples check in and get their room keys immediately, and when we pointed this out they simply say it is out of their hands which rooms are available. It felt incredibly rude they told us we would be expedited and to not leave the property just for over three hours later for them to not care and have not contacted the cleaning service asking to make just one of our room types available. The manager and front desk people were incredibly rude and told us they did not care and could not control it and our stay never improved from that point. There is not a single redeemable quality about this place. The food was overpriced and mediocre at best, staff was rude, and the hotel looked much better in photos. If you’re thinking of staying here, just don’t.
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Date of stay: June 2022Trip type: Traveled
3 Helpful votes
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sixmiss6 wrote a review Jun 23
Winston Salem, North Carolina37 contributions4 helpful votes
+1
La Concha Renaissance was a real treat. The location was perfect for beach access, food, shopping, gambling, nightlife, and more! The streets came alive at night with people and music- but you would never know it in the sound proof rooms! The many pools made it easy to find a private spot to relax, and the adults only infinity pool, next to the bar was our go to favorite. We also enjoyed an icy local drink on the beach every day from a local vendor, who did not skimp on the alcohol! Staff were excellent and we were treated wonderfully. The food onsite was tasty and reasonably priced and the casino was convenient fun! The waters were beautiful, and the nearby park made for a romantic and scenic walk onto the overlook. The room had a kitchenette and dining area which was very nice for warming leftovers. I highly recommend La Concha if visiting the Condado area.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: We stayed on the floor with the open air hallway which was especially nice.
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Bruce F wrote a review Jun 22
2 contributions
The resort is beautiful, in the prime location and service/amenities are great. My family really enjoyed our 5 day stay. Only downsides 1)the water- it is deadly behind the hotel, with signs everywhere saying how dangerous the ocean is, 2) It can get loud...especially on the weekends. the party goes until2 and the music pounds 3) the concierge is beyond useless. A lovely resort.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip: Wonderful location and service- except for concierge who is awful
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Thomas wrote a review Jun 19
1 contribution1 helpful vote
This is a tough review to write because the experience was very positive, but for finding multiple needles at the beach within feet of where we were sitting. The amenities are great, the resort is well kept (even while hosting multiple weddings), the food and drinks are great. and the vast majority of the staff is very responsive and kind. The only complaint we have is that they don’t comb the beaches, and our third day we found two needles on the beach and the staff seemed remarkably unfazed. The resort should at least warn that they don’t comb the beaches and that needles and such may be present, especially given the number of families with kids digging in the sand (some a few meters from where we found and removed the needles). I know it isn’t the resort’s doing but they certainly have a duty to warn about it. Besides that, the experience was great, but it definitely left a sore taste in our mouths.
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Date of stay: June 2022Trip type: Traveled
Room Tip: Be careful on the beach where you are walking and where you set up. Be careful...
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1 Helpful vote
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Ambassador262550 wrote a review Jun 18
10 contributions
+1
Don’t listen to the bad reviews! Everything about this place was awesome!! Best location with lots to do! Beach was gorgeous! Rooms were nice and staff was great!! Our shower had an issue and they fixed it very quickly. Will definitely be back hopefully soon!!!
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Date of stay: June 2022Trip type: Traveled
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KN wrote a review Jun 16
1 contribution2 helpful votes
I attended a work conference at this hotel and my original room in the Ocean Tower got moved to the Suite Tower. This was not an upgrade and instead of having a quiet room, I was stuck with a gross, noisy room that over looked a parking lot. While not ideal, I let it slide because I was frankly too tired and busy to deal with it, and also the front desk staff was very rude /unhelpful. I would avoid the Suite Tower (especially the city view rooms). My last night at the resort, I decided to use one of my Marriott award nights that I received as an elite member. I was finally able to get a room in the tower I wanted (Ocean) and the room was a serious upgrade from the disgusting city view suite where I spent the prior 3 nights. Unfortunately, things got weird. I went to sleep early because I had an early flight but was then awoken by SOMEONE ENTERING THE ROOM AT 11pm. I screamed, of course and the person said sorry and left. However, I was so shaken, I couldn’t go back to sleep. I tried calling the front desk numerous times but it just rang and rang. So, I decided to get dressed and walk down there myself. When I got to the lobby, it sounded like a club. It was so loud that I had to shout to the person at the front desk (no wonder they couldn’t hear the phone ring). The person at the front desk let me know that the person who entered my room was an employee who did so by “mistake.” Apparently, an employee was sent to the room to help dry some wet carpet. Our carpet wasn’t wet so I’m not sure why they went to our room or maybe didn’t double or maybe wait until day time to enter rooms? In any event the front desk person was unhelpful and unsympathetic. The front desk person made it seems like (1) it was just an employee so it wasn’t a big deal and (2) I needed to latch the top lock. Okay, sorry Marriott I guess I was the problem. Marriott first offered to waive the resort fee - are you kidding me? Thanks for waiving $40 in light of a scary and unsafe situation. I kept fighting with them over this via chat at this point since the person at the front desk was useless. Thereafter, they offered to comp a couple of things and provide me with half of my points back. Quite honestly, Marriott should give me all of my points back because it was an awful experience for an award night. I still have not received any points back or substantive acknowledgement of the issues experienced. Marriott, do better with customer service, especially with your elite members. Some of my colleagues experienced similar issues (getting assigned the same room so they were accidentally walking in on other colleagues). It seems like this hotel could use a course is customer service and logistics. I think this hotel is okay if you are in the Ocean Tower and if no one enters your room/you aren’t given the same room as another person. The beach is ok but there are nicer parts of Puerto Rico, so unless forced to return here for work, I would not do so.
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Date of stay: June 2022Trip type: Traveled
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PRICE RANGE
$355 - $546 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la concha hotel renaissance, renaissance san juan, san juan renaissance
FORMERLY KNOWN AS
La Concha Resort: A Renaissance Hotel
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
483
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Frequently Asked Questions about La Concha Renaissance San Juan Resort
Which popular attractions are close to La Concha Renaissance San Juan Resort?
Nearby attractions include Casino del Mar at La Concha Resort (0.04 miles), Ashford Avenue (0.06 miles), and Condado Beach (0.01 miles).
What are some of the property amenities at La Concha Renaissance San Juan Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at La Concha Renaissance San Juan Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at La Concha Renaissance San Juan Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at La Concha Renaissance San Juan Resort?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to La Concha Renaissance San Juan Resort?
Conveniently located restaurants include Pannes, Kabanas, and Cocina Abierta.
Are there opportunities to exercise at La Concha Renaissance San Juan Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at La Concha Renaissance San Juan Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does La Concha Renaissance San Juan Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at La Concha Renaissance San Juan Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to La Concha Renaissance San Juan Resort?
Many travelers enjoy visiting Old San Juan (2.9 miles), Castillo San Felipe del Morro (3.4 miles), and San Juan National Historic Site (2.9 miles).