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La Concha Renaissance San Juan Resort

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1077 Ashford Avenue, San Juan 00907-1128 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5633)
360
Panoramas (2)
Room & Suite (1509)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from La Concha Renaissance San Juan Resort
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
Welcome to La Concha Renaissance San Juan Resort, a stunning renovation of one of San Juan, Puerto Rico's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in the most prestigious Condado district, our hotel in San Juan is an icon of modernist architecture replete with spacious exhilarating decor and detail.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Paid internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family Resort
Languages Spoken
English, Spanish
Hotel links
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Popular mentions
mmr135 wrote a review Yesterday
Chicago, Illinois82 contributions49 helpful votes
The La Concha exceeded our expectations. The entire resort including the rooms is beautiful and modern looking. Staff was very friendly. There are three nice pools, one of which even had a DJ on Saturday. The resort is right on the beach so you can seamlessly move between that and the pools. The lobby has a nice bar with lots of activity at night as there is a club in the basement of the resort that is open to the public. Only complaint was that the check in line took 20-30 minutes and the keys we were given did not work so the entire check in process took around 45 minutes which was frustrating. But overall would highly recommend.
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Date of stay: October 2021Trip type: Traveled with friends
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T. Smith wrote a review Oct 23
Pawtucket, Rhode Island3 contributions
Beware this is a expensive hotel which I would rate as average for the price. I booked this vacation getaway from October 13 through the 19th at check-in everything was fine staff was courteous resort was not bad pools and surroundings on the resort were nice and pretty well-kept the beach was also on site which was another plus. For the money I would say that it was not worth the price my room for six days was about $2400 with nothing included and at the end we ended up being stolen from by one of the waitresses who charge our credit card an extra $20 on top of the 20% tip that we had already given her. We spoke with someone from the hotel three times and each person and told us that there was no manager available to help us and there was nothing that they could do it said have us come back upon Checo we inquired again and still the same thing and it’s been almost a week and we still have not heard back from the hotel. If you don’t mind being stolen from I recommend this resort
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Date of stay: October 2021Trip type: Traveled as a couple
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shawn s wrote a review Oct 19
Dayton, Ohio3 contributions7 helpful votes
We arrived at the hotel and from the first impression we’re unimpressed. The valet did not ask if we needed help getting luggage out of car. Just waited until we took it out. We then arrived at front desk with the most unfriendly desk clerk. The enterprise rental car clerk had been the friendliest to date!!!! We were surprised by the poor personal interactions but we thought brush it off. The hotel was very loud with club type music playing throughout. I would come to find out this music would be pumping everywhere. All of the time. On the beach. In every nook and cranny. Like a bad night club that never goes to sleep!!! The worst was the room. We walked into a long narrow “suite”. It was so dated with the nastiest jetted tub/shower combo truly from the 80s. Nothing had been updated. The living area was at the beginning of the suite with the bathroom in center and the small bedroom at the back. The living room was a walkthrough and nothing you would ever use. No windows unless you would use the creepy window that opens into the hallway. I couldn’t wait to get out of this hotel. We went down the street to the commodore any chance we could. Really lovely hotel!! This hotel spoiled our trip to San Juan.
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Date of stay: October 2021Trip type: Traveled as a couple
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Lmoc wrote a review Oct 18
9 contributions
We stayed at La Concha for a family gathering. When we checked in Jose could not have been more helpful. That was not true of the entire front desk staff. The night before our planned departure my husband went to the front desk and asked for a late checkout ( a supposed perk of being a Bonvoy member) we were told to check back the next morning . When my husband went back to the desk we were told a late checkout would not be possible. When we did checkout ( at the required time) we were told then we had been approved for a 1:00 checkout… too late then. I guess we just expected more from a $300 a night resort. Should not have to deal with incompetent staff or hearing your neighbors blow dryer.
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Date of stay: October 2021Trip type: Traveled with family
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Carolyn D wrote a review Oct 11
2 contributions1 helpful vote
It’s a shame because hotel was nice and good location. In the 2 nights I was there over $3000 was attempted on my credit card. Thankfully Jet Blue contacted me. Spoke to the manager, Ms. Colon who was not accommodating. She denied any fraudulent activity when I had dates and times from Jet Blue on charges from hotel! Terrible way to treat a customer when someone on their staff took full advantage of my credit! Shame on Marriott for hiring someone who doesn’t try to accommodate the customer for their own actions. I will never ever stay here again and have written to Marriott headquarters expressing my dissatisfaction. If you choose this hotel I’m warning you to keep careful watch on all credit transactions!!!
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Date of stay: October 2021Trip type: Traveled as a couple
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PRICE RANGE
$313 - $536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la concha hotel renaissance, renaissance san juan, san juan renaissance
FORMERLY KNOWN AS
La Concha Resort: A Renaissance Hotel
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
483
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Frequently Asked Questions about La Concha Renaissance San Juan Resort
Which popular attractions are close to La Concha Renaissance San Juan Resort?
Nearby attractions include Casino del Mar at La Concha Resort (0.04 miles), Ashford Avenue (0.06 miles), and Condado Beach (0.01 miles).
What are some of the property amenities at La Concha Renaissance San Juan Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at La Concha Renaissance San Juan Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at La Concha Renaissance San Juan Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at La Concha Renaissance San Juan Resort?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to La Concha Renaissance San Juan Resort?
Conveniently located restaurants include Pannes, Luisa, and Kabanas.
Are there opportunities to exercise at La Concha Renaissance San Juan Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at La Concha Renaissance San Juan Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does La Concha Renaissance San Juan Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at La Concha Renaissance San Juan Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to La Concha Renaissance San Juan Resort?
Many travelers enjoy visiting Old San Juan (2.9 miles), Castillo San Felipe del Morro (3.4 miles), and San Juan National Historic Site (2.9 miles).