La Concha Renaissance San Juan Resort
1077 Ashford Avenue, San Juan 00907 Puerto Rico
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About
#14 of 21 resorts in Puerto Rico
Location
4.6
Cleanliness
4.4
Service
4.4
Value
4.0
Embark on a beach getaway at La Concha Renaissance San Juan Resort. Our resort in Condado, Puerto Rico is steps from Condado Beach and provides easy access to Old San Juan and pristine beaches in the popular district of Isla Verde. Upscale amenities include gorgeous beach views, three outdoor pools, six signature dining venues and a 24-hour fitness center.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Kitchenette
Cable / satellite TV
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Family Resort
Languages Spoken
English, Spanish
Location
1077 Ashford Avenue, San Juan 00907 Puerto Rico
La Concha Renaissance San Juan Resort
Getting there
Great for walkers
Grade: 92 out of 100
92
Luis Munoz Marin Intl Airport
5 mi•
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F.L. Ribas Dominicci Airport
1.9 mi•
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Rental Cars
115 Restaurants
within 0.3 miles
8873Reviews483Q+A100Room tips
Reviews
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Ridiculously expensive once you arrive. If you get a good deal on your room, they will rob you once you arrive. $11 for a coor's light bottle. $26 for an espresso martini. If you order at the club, a 35% tax and tip is included. 35%! Stay elsewhere
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Date of stay: December 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
This hotel is conveniently located near the airport and is walking distance to stores and restaurants. The first I room I was assigned had baby ants crawling all over the desk. After returning to the front desk i was assigned another room in the same building on a lower level. The new room appeared to be clean on the surface but smelt pretty musty. After flying all night we decided to shower and get some rest. Literally every single towel in the room had some type of light brown stain on it. I later realized even the towels by the pool had the same stains. Our first night my partner became very itchy. Our second night we killed a spider but it was no big deal as spiders are everywhere. We decided to head to the pool located in the center of the hotel. They have white covers to be placed over the beach chairs. I requested 2 and as I was walking away I turned around for new covers because the ones I was originally given were damp. Almost as if they were used by someone else. Later that night while walking into the bathroom we noticed a cockroach running from the crack by the bathroom door. I screamed and my partner killed the cockroach. We frantically gathered all our belongings and began packing because there’s no way we’re staying there after killing a cockroach. We rigorously began checking all our clothes, suitcases, shoes, bags, etc. to make sure there weren’t any bugs on our stuff. Within minutes we were in the lobby and I politely requested to speak to the general manager or operations manager. A supervisor was present and assisting another guest. When she became available I showed her the photos and informed her I just killed this cockroach in my room and I let her know I cannot stay here because where there is one cockroach there is plenty more. The manager apologized and agreed to check me out. I asked if I was going to be refunded as I was scheduled to leave the next day. She agreed to give me a $300 and not charge me for the day since I was leaving. I expressed my concerns of potentially bringing home cockroaches in my belongings her response was the hotel is located on a tropical island so this is expected. Appalled at her response I informed her I have traveled to many tropical islands and this is the first time I’ve ever experience anything like this. I have since trashed my suitcase and carry on bag. Upon returning home I stayed up at all night washing loads of laundry because we’re paranoid of cockroaches and their eggs. This entire ordeal ruined our vacation. This traumatic experience has made me extremely paranoid and reluctant to book any vacations in the future. …
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Being a TITANIUM status member of Marriott one would expect a preferential treatment. However, since reservation was done through a third party not even a bottle of water was offered. We asked to speak to the manager and explained that it was a "judgment call" to offer any or all amenities that came with my status, needless to say she was a real snob and downright nasty. Can't say much for her demeanor or way of treating top tier guests, shame on her. The rest of the staff was great.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
ProTip: get to know this resort even if not staying there. I got to interact with all the amenities in a simple way via buying drinks, some food, and giving compliments and raising the mood for others. Give a try! Stayed the last night and supremely elevated experience with nightclub, casino, and evening bar w/o the potential riffRaff.... Excellent! Been to 30 countries and the service at the various amenities was top-tier! Friendly, attentive, always moving in a good way! Wanna shout out Angel Cordero at the beachside bar = super positive and dynamic energy which carried over into his colleagues "Uruguay" Melendez, young Elian, Nelson Osorio, little Elizabeth and Crispy Crespo ! Everyone eager to help, greets upon meeting, gives on-point recommendations (i.e. more local spots like La Placita Bar Hopping, Los Pinones street food, Aqui Coqui "Turo-like" rental and El Ron Del Baralito Rum, Ocean Lab microbrew)........and raises the fun and vibe for all! *Watch out for Joaquin "the Wily Coyote" Salinas at the lower pool bar. Hilarious energy and always looking to create laughs and a memorable moment. Zion and Carlos Baseball Beniquez were killer with beach volleyball, gym, and towel service. Really set the tone of energetic fun with a mini sand Vball tourney (short net and soft sand, thank god) that pulls in folks from Cleveland, Michigan, BRAZIL, and Vietnam = quite the feat! *Sometimes service can be really lame, inconsistent, and perhaps even lazy in Puerto Rico = this team is the dead opposite as they really take hospitality seriously and seriously fun ~ Salud !…
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Date of stay: November 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Club58 = a lot of reggaton, so be ready! Take a look at the layout during day and make friends...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Chic lobby with bar and DJ at night . Attentive , friendly staff. We had ocean view rooms which were clean and fairly newly renovated. Hotel was pretty full but easy to get a chair near one of the pools and at the beach - no waking up early to grab a spot. Lovely pool areas and very pretty beach but red flag -the ocean is rough so I wouldn’t wade past your ankles. Food was good for lunch and breakfast. We went outside the hotel for dinners . Location is great within walking distance to other restaurants , some small shops . A CVS and Walgreens down the street . We were with family and had 3 very nice rooms in the ocean view tower but unlike the standard rooms , the one bedroom suite had just a mirror in the bathroom- no full length or even another mirror anywhere in the suite. Rooms felt a bit humid even with the AC on all the time perhaps adding a dehumidifier would help . There is a coffee shop in the lobby but it closes by 2 pm so coffee service in the lobby or near the restaurants would be nice add to grab a quick cup. I walked down to the Starbucks bc I don’t like espresso and that’s the type of machine in the room . We were very happy with our stay and would return.…
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: Fabulous view in Ocean tower
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Absolutely perfect vacation stay at the La Concha. Special thanks to the outstanding support from Edgard Santiago, Micheal Tiecher, Rafael Descartes and Eunice Figueroa. Eager to return in March 2024 because of these four outstanding staff members!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Everything about this hotel is great! Pool areas are beautiful. The beach is nice - the waves are crazy. They don’t recommend swimming ever - we splashed in the waves. That was scary enough! Room was lovely, great view of the water. All staff was super nice and friendly. Good location. Can walk to some other restaurants.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: November seems like a good time - not too crowded!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
This hotel does not meet basic hygiene requirements. This is especially troubling in a world that has experienced COVID. My experience in trying to have this problem addressed demonstrates that the management of this hotel could use improvement as well. I reported a lack of soap in the lobby restroom which was not addressed. I had checked out so I could not use my room for this purpose. I reported to the front desk and was instructed to go to another lobby level bathroom while the housekeeping staff refills the soap. The second bathroom also did not have soap. After second trip to see if the soap had been replenished in first bathroom, I returned to the front desk asked for soap and was told that the front desk doesn’t have any soap to share. When I reported this lack of soap and the situation to the person who identified himself as the manager, Micheal Tischler, he wasn’t bothered and told me that it takes more time to get soap and “be thankful for life because it is Thanksgiving” as if a guest having to hunt down a place to wash their dirty hands in the hotel they paid to stay in is part of the typical experience and I should just be “thankful”. I would have expected him to be concerned that his hotel is failing the to meet the basic needs of its patrons, apologized for the experience, and pulled a few the guest bars of soap from a supply closet so the bathrooms could be serviceable until the staff could replenish the dispensers. Also I found his attitude to be condescending: I don’t need a speech on being thankful; I need action to expeditiously solve the problem. For the record, I have traveled the world and stayed in a variety of places (including ones with lower star ratings than here) and never once had a similar experience, especially with a condescending lecture about gratitude instead of customer service. I would welcome the chance to speak with Marriott’s corporate office about this experience so the hotel can improve its standards and management.…
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Date of stay: November 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
As I start off let me say I’m surprised by the number of positive reviews here. While the staff is truly excellent and the Food good and drinks even better, the building is truly falling apart. While the mid century architecture is cool, the hotel is not well maintained beyond the main pool deck (great plant life, cool pool) and the lobby. Doors are broken, elevators dirty, and rooms with mildew and rust. While the adult pool is nice to have it’s small but cool that it has a full bar and food. One plus is that even though the hotel was sold Out, it really never felt crowded which we did like. I think the biggest problem is the price for he value of what you get. Rooms are not indicative of a luxury resort and feel more like a doubletree in Cleveland. Uninspired, corporate and bland. Views in main tower facing the ocean are stunning though and do reco the 12th floor if you do end up staying. It’s just a total rip off to pay so much to get such a low quality room. Location great, beach wonderful. Bad value. Good drinks.…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Mike Rivera, General Manager at La Concha Renaissance San Juan Resort
Responded 3 weeks ago
Good morning Griffin P, Thank you for your feedback regarding your stay and that you were pleased with our staff and food and beverage. We have begun our transformation into Autograph Collection and we will be upgrading our facilities to our guest to include a Spa, Beach Club and room enhancements. We hope that give us another opportunity to have you as a guest in our hotel. Please contact me directly and I will make sure you get the best available rate and that your experience is second to none. Sincerely, Mike Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great staff- great time . No spa but being built apparently. Needs sone updating but great location and over all very nice time .bar is great . Casino is fun. Concierge “Eunice” service was excellent
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Use concierge to book reservations - excursions and restaurant reservations. Pool can get busy ....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike Rivera, General Manager at La Concha Renaissance San Juan Resort
Responded 3 weeks ago
Saludos D8280Llgregoryg, Thank you for providing us with valuable feedback regarding your recent stay at La Concha A Renaissance Resort. We will congratulate Eunice from concierge. We have begun our transformation from Renaissance to Autograph Collection and the Spa is one of the many enhance in our property. We hope to have the pleasure of welcoming you back very soon. Always at your service, Mike Rivera General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$377 - $563 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la concha hotel renaissance, renaissance san juan, san juan renaissance
FORMERLY KNOWN AS
La Concha Resort: A Renaissance Hotel
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
478
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Claim Your ListingLA CONCHA RENAISSANCE SAN JUAN RESORT - Updated 2023 Prices & Reviews (Puerto Rico)
Frequently Asked Questions about La Concha Renaissance San Juan Resort
Which popular attractions are close to La Concha Renaissance San Juan Resort?
Nearby attractions include Casino del Mar at La Concha Resort (0.03 miles), Ashford Avenue (0.07 miles), and Condado Beach (0.01 miles).
What are some of the property amenities at La Concha Renaissance San Juan Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at La Concha Renaissance San Juan Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at La Concha Renaissance San Juan Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at La Concha Renaissance San Juan Resort?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to La Concha Renaissance San Juan Resort?
Conveniently located restaurants include Pannes, Cocina Abierta, and Ben & Jerry's Condado.
Are there opportunities to exercise at La Concha Renaissance San Juan Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are pets allowed at La Concha Renaissance San Juan Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does La Concha Renaissance San Juan Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at La Concha Renaissance San Juan Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to La Concha Renaissance San Juan Resort?
Many travelers enjoy visiting Old San Juan (2.9 miles), San Juan National Historic Site (2.9 miles), and Castillo San Felipe del Morro (3.4 miles).