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1077 Ashford Avenue, San Juan 00907-1128 Puerto Rico
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$449
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Traveler (5724)
360
Panoramas (2)
Room & Suite (1563)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from La Concha Renaissance San Juan Resort
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 62 in San Juan
Location
4.6
Cleanliness
4.4
Service
4.4
Value
4.0
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Paid internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Hotel links
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8720Reviews469Q+A100Room tips
Traveler rating
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Most Recent
Janet F wrote a review May 12
8 contributions1 helpful vote
Hotel is beautiful and located near restaurants, snack shops, small parks, and drug stores. It has a wide beach with a long shelf of shallow water. Pool workers are friendly and helpful with beach chairs and umbrellas. Room had a lovely ocean view from huge windows. Breakfast buffet is good and the menu is varied. However, service throughout the hotel is inconsistent at best. Long wait to check in, and often nobody answers the house phone. Servers in restaurant gave different information about the included breakfast, maid forgot to make the bed one day, etc. Most important, hotel is directly on the busy street. Streetlife is lively with lots of bars and weed stores nearby. Street is noisy with loud music blaring from big-engine cars that clog the street in front of the hotel at night. Hotel is noisy even inside, especially on the weekend when the lobby bar and pool area play loud music and there are weddings on the beach, patio, and 12th floor. Definitely a party crowd, with limited options to escape the noise. A beautiful hotel in a lovely beach setting, but not the relaxing atmosphere I thought I was getting.
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: Hotel noisy. Try for a high floor and ocean front room.
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1 Helpful vote
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Mariangelli A wrote a review May 8
1 contribution2 helpful votes
Do not waste your money or time on this hotel. They will make sure your experience is nothing more than mediocre. The staff at this hotel is not ready to book the flow of guests in the high season. There’s nothing 4-star a-like on this location. It will take forever for them to comply with essential hotel services. We received a room still dirty from a previous guest without consideration for our time (we were waiting for hours for this room, it was my moms 60th birthday). Imagine waiting for a room for so long to open the door and receive it dirty. We waited easily more than 9 hours for the other room on our reservation, which was not what we paid for. Again, do not waste your time or money on this 2-star customer service hotel. We usually undertake this kind of situation with a nonchalant attitude as we come from the hospitality business. But service here is way below accepted and expected. Simply unacceptable for the “stars” that La Concha has. If you stopped traveling during the pandemic, please do yourself a favor and book somewhere else, or you will regret that service went so low. I don’t usually write bad reviews, but when I do, it’s honestly not worthy.
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Date of stay: May 2022Trip type: Traveled
2 Helpful votes
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cshaw2022 wrote a review May 7
1 contribution3 helpful votes
I rarely wrtie reviews, but feel compelled to share our experience at La Concho in hopes of saving others from making a costly mistake. We are staying in a junior oceanfront suite on the 6th floor and the noise level is insane! Thumping, non-stop music reverberating through the floors and walls every night from 10:00 PM - 4:00 AM from the nightclub. When we called the front desk to ask about changing rooms, we were told: "This is a party hotel." I wish someone had mentioned this before we spent $400+ per night on a room that is impossible to sleep in -- even with noise cancelling headphones. We stayed here three years ago and had a great experience, but things have gone way downhill since then. Yes, the pools and beaches are nice, but room cleanliness is lacking and the noise level is ridiculous. Bottom Line: If you are looking for a relaxing vacation, DON'T STAY HERE!
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Date of stay: May 2022
Value
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3 Helpful votes
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Marie wrote a review Apr 2022
4 contributions2 helpful votes
I almost never write reviews but after my experience at La Concha Renaissance, I felt compelled to advise others away from this place. I want to preface this review by saying I believe the issues that arose during my stay may have been due to understaffing, or overworked staff. While I have empathy for the workers, the cost of the rooms does not reflect the type of experience that you will get. Definitely spend your money elsewhere. Firstly, the customer service was awful. Nearly every worker that my party and I interacted with was unpleasant and appeared bothered to be helping us. Sometimes we would have to call the front desk three or four times before getting help, or they would tell us that a supervisor was going to contact us, and then no one ever followed up. Secondly, the cleanliness of the resort was terrible. When we got to our room, it was filthy. There was dust on the floors, counters, and windowsills. We found a piece of old floss next to a chair as soon as we walked in. When we went to open the sofa bed an old box of mints slid out. There were lipstick and makeup crumbs in the bathroom. The towels had lipstick stains on them. When we went to use the shower, the showerhead broke off, and a piece flung across the room and nearly hit my friend in the face. When we called to have the room cleaned again and the showerhead fixed, the staff that came to help appeared bothered by our requests and made us leave the room. When they finished cleaning they never notified us that the room was ready which was extremely inconvenient given that we had dinner reservations we needed to get ready for. On the third night, we were moving the bedding around and noticed that the mattress cover was full of hair and coffee stains. When we called to have them replaced, the staff only changed the top bedding, leaving the dirty cover on the mattress. It was a nightmare! Lastly, when we booked the room package we were told that each room (two rooms were booked) was going to come with a bottle of champagne. Upon arrival, only one room received the bottle of champagne and at checkout, we noticed that the front desk charged us for the bottle that was supposed to come with the package. The front desk staff did take the charge off but appeared bothered by having to do so. When I let the front desk staff know that we attempted to call on three separate occasions for the bottle for the second room, she simply stared at me, said nothing, never apologized, and never attempted to remedy the situation. It became clear that I was not going to get the help I needed in person at the resort. During my four-day stay at the resort, I made several attempts to speak with someone who could help me with these issues, but I was always transferred without resolution. We understand that working in hospitality can be demanding, and my party and I were always respectful and understanding when interacting with staff, but they didn’t seem to care. All of these issues compounded and made it difficult to enjoy our stay and it was inconvenient to spend our vacation trying to hunt someone down for help. When I realized that no one in person could actually assist, I gave up and told myself that I would contact management after the trip. Now that I am back home, I’ve attempted to call the resort on two separate occasions, and no one is answering. My strong advice is to save your money and go elsewhere!
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Date of stay: April 2022
Value
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2 Helpful votes
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Jjw302 wrote a review Apr 2022
Plainfield, New Jersey124 contributions61 helpful votes
I’m disappointed in my Hotel room, location and noise. As an elite member I was not asked about an upgrade and when I come to the front desk to complain about the noise and request a move Kevin Torres was not helpful and the supervisor Jose Melendez did not take my call. I’m here for the next days and so far I’m not please. This is my fourth time staying here and last especially for the amount money paying. Also Didn’t receive any perks for the resort fee (complimentary drinks and casino voucher)
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Date of stay: April 2022Trip type: Traveled
4 Helpful votes
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xaitrax wrote a review Apr 2022
10 contributions9 helpful votes
First and foremost if you're a light sleeper and get a lower floor room this is not the hotel for you since you will hear loud music up till past midnight. At night obnoxiously loud music are bumping everywhere from lobby to the pools. Who's going to be partying or ratcheting in the pool when there are also kids swimming there.. like really. When you enter the hotel at night you'll be greeted to this, (like you're entering a club) . The hotel check in lobby does not need to be near that loud music. On paper it wants to be a four star hotel but in reality it's barely making that three. It really needs to separate that club atmosphere to a different floor like all four star hotels. I'm all for these music but this wasn't well thought out. Only thing good thing about this place was the unlimited water I can request. Higher tier Marriott members do not even get any benefits or discounts for breakfast and parking. They do have laundry room but with only one two washers and two dryers (at this time one washer was broken). Even the machines is antiquated. There's cockroaches too like others have stated but that hasn't phased me since I came from Hawaii and that seems to be a thing living on an island. Stay away and pick a different hotel if you can.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Avoid Lower floor hotels. It doesn't really have a night restaurant, it's mixed with the...
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2 Helpful votes
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C. Cabana wrote a review Apr 2022
Space Coast, Florida3 contributions2 helpful votes
Hi @Nirav M, I had the same experience that you had and my stay was on 4/15/2022 as well. Your statement is accurate "On arrival, check-in was at 4 PM. Rooms were NOT AVAILABLE...", and I checked-in between 3:30-3:45pm and was told I would get a phone call when my room was ready, but I never got that call. There were 3 other families also waiting for their room to be ready and waiting for the phone call that never came. After reading your comment, its safe to say there is at LEAST 5 families that were told to wait IN THE LOBBY for their rooms to be ready around 4pm (Check-in). I was never given the option for them to hold our luggage and for us to get the wrist bans so we could enjoy the hotel's amenities - That should have been an option and should be in their training protocols. After talking with the manager, we finally got help BUT I called Marriott's customer service and left a complaint (I was given a case number). I received a small insignificant discount at check-out due to my complaint, but we never had time to use their amenities because we only had one night there, so overall it wasn't worth it. I wanted to thank you for your review and I will be writing mine shortly.
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Date of stay: April 2022
Value
Service
Sleep Quality
2 Helpful votes
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Billy R wrote a review Apr 2022
13 contributions3 helpful votes
I love this place. The room views are just outstanding. The club at night. The location. The late night food outside. The bars. The pools, the infinity pool, the beach! I LOVED every minute of it. We even had a hot tub in our room for the last two days! WOW!
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Date of stay: April 2022
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Stephanie H wrote a review Apr 2022
Meriden, Connecticut15 contributions6 helpful votes
We stayed at the La Concha on 4/11-4/15. I was very disappointed. The rooms were so outdated. The bathroom was weird had a tub and ½ of a glass door that doesn’t slide so water would get everywhere on the bathroom floor. Honestly reminded me of a motel. Anyway, on day 2 there was a roach in our room. Where I recorded it and killed it. I immediately called the front desk and they said someone will be up in your room. Ok cool, now one guy comes in with a bottle of spray to clean. So, me and my partner said “That’s it? Now the housekeeping supervisor comes in and confirms it’s a roach, to wait and someone will be up here. Now, another guy comes to our room looking at the roach. Now I got tired of waiting. My partner and I went down to the front desk. The front desk was trying to bypass the issue with our room. The lack of communication was very terrible. I refused to leave without an answer very kindly. The front desk grabbed another employee and they stated we are being moved to another room once it is cleaned and our resort fee for the entire stay will be waived. However, that is not the case. I have been charged the full amount of the resort fee of $357.89. Let alone I have been having a $739.84 hold on my account that keeps getting released back into my account and getting taken away over 4x already. This is highly frustrating because once the funds are released it should be in my bank account. Not be taking away repeatedly. I called the finance department and she said that’s not what the note says here. I asked to speak to a supervisor, and no one is available. I paid over $2700.00 for this room, and this is nothing like I expected for that price. We asked if our clothes and luggage can be taken and steamed in the ZappBug heater, so we don’t bring roaches or roach eggs home which other hotels have this. They had no such thing. All they offered was to take our clothes to be washed the next day which they never came into our room for the rest of our stay which was 3 days. We had no towels, washcloths, and new sheets. I called the front desk 3x asking for towels etc. and never happened. Stay away and take your money somewhere else there are nicer rooms elsewhere where I have experienced this since this is my 2nd time to Puerto Rico.
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Date of stay: April 2022
Value
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1 Helpful vote
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Paul wrote a review Apr 2022
Hooksett, New Hampshire4 contributions
A great hotel with nice amenities. Close to everything. Drinks at the bar are crazy expensive. Pools, workout facility, and restaurants are very good. The service is a bit slow, but so is the service everywhere on the island.
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Date of stay: April 2022Trip type: Traveled
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PRICE RANGE
$379 - $584 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la concha hotel renaissance, renaissance san juan, san juan renaissance
FORMERLY KNOWN AS
La Concha Resort: A Renaissance Hotel
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
483
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Frequently Asked Questions about La Concha Renaissance San Juan Resort
Which popular attractions are close to La Concha Renaissance San Juan Resort?
Nearby attractions include Casino del Mar at La Concha Resort (0.04 miles), Ashford Avenue (0.06 miles), and Condado Beach (0.01 miles).
What are some of the property amenities at La Concha Renaissance San Juan Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at La Concha Renaissance San Juan Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at La Concha Renaissance San Juan Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at La Concha Renaissance San Juan Resort?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to La Concha Renaissance San Juan Resort?
Conveniently located restaurants include Pannes, Kabanas, and Cocina Abierta.
Are there opportunities to exercise at La Concha Renaissance San Juan Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at La Concha Renaissance San Juan Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does La Concha Renaissance San Juan Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at La Concha Renaissance San Juan Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to La Concha Renaissance San Juan Resort?
Many travelers enjoy visiting Old San Juan (2.9 miles), Castillo San Felipe del Morro (3.4 miles), and San Juan National Historic Site (2.9 miles).