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Cervantes

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Cervantes
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440 Reviews from our TripAdvisor Community

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Showing 406: English reviews
Rincon, Puerto Rico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 15, 2015

We stayed here our last night in San Juan and could not have been happier with our choice! Staff is wonderful and will do anything they can to help you (even the night watchman was wonderful trying to help us print boarding passes) It is a small hotel so there is not someone at the desk all night but they... More 

Helpful?
2 Thank Fitchburgfun
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear Fitchburgfun, Thank you for taking out time to review us and comment about your stay! We truly appreciate your kind words towards our staff & service and room type & facilities since those are some of our best features. Our main goal is that our guests have the most pleasant stay possible and we are glad to have accomplished... More 

Marietta, Georgia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 14, 2015

We had our reservations booking here when the rest of my family (brothers) were in the hotel zone by the beach, but we were more than happy with our selection. A friendly staff welcomed us and we felt like we were in a boutique hotel in Europe. The room was very well appointed and very large. The shower was 7x7... More 

Helpful?
4 Thank KahunaBob48
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear KahunaBob48, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location, room type & facilities and your kind words towards our staff & service. Our main goal is that our guests have the most pleasant stay possible and we are glad to have accomplished it. Check... More 

2 reviews
1 of 5 stars Reviewed April 13, 2015 via mobile

I stay in February, the breakfast is just bread , pastries and fruits. They do not have fresh juices everything is concentrated. Our room was on the back of the street and you could here everything, people talking, screaming and after we though all the noise was finish at 6am we had to hear the garbage truck, it was really... More 

Helpful?
Thank britanny j
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear britanny j, Thank you for taking out time to review us and comment about your stay! Our main goal is that our guests have the most pleasant stay possible therefore even though the noise outside is out of our hands we are working hard to improve this along with our WiFi connectivity in the rooms and continental breakfast. We'd... More 

Welland, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 12, 2015

I loved our stay at the Chateau Cervantes. This was my 3rd trip to San Juan and it is easily my favorite. It is conveniently located in Old San Juan with affordable parking right across the street. The room was beautiful, with a lovely balcony and the greatest shower ever! The friendliness and helpfulness of the staff also enhanced the... More 

Helpful?
3 Thank SSJohnny99
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear SSJohnny99, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location, room type & facilities and your kind words towards our staff & service. Our main goal is that our guests have the most pleasant stay possible and we are glad to have accomplished it. Check... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 12, 2015 via mobile

The service was outstanding, the lobby was super clean. The room was beautiful, but there was a sewer smell coming from the shower, and there was noise all night from the street . They emptied the big dumbsters behind the hotel (6) I think one by one since there was noise from like 1am till like 7 am from a... More 

Helpful?
3 Thank Veronica D
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear Veronica D, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our service and staff since those are some of our best features. Even though the noise outside is out of our hands we've been working on this to be able to provide our guests the most... More 

Akron
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 11, 2015

We stayed at the Cervantes in March 2015 for 2 days before a cruise. From the moment we arrived, we couldn't have felt more welcome anywhere. The staff was incredible. Everyone was so friendly and pleasant. The room was very clean and furnished beautifully. We loved the convenience of its location. Everything was in walking distance...from the pier to the... More 

Helpful?
2 Thank Rosanne B
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear Rosanne B, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location and your kind words towards our staff since those are some of our best features. Our main goal is that our guests have the most pleasant stay possible and we are glad to have... More 

New York City, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 10, 2015

I stayed here for one night between visiting other parts of the island. It was nice to spend a night in the old city and look down on the street from our little balcony. We had a standard room on a higher floor so city noise wasn't a problem. Seems like this would be a great spot for a pre-cruise... More 

Helpful?
Thank echo4bravo
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear echo4bravo, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location, room type & facilities, staff and continental breakfast since those are some of our best features. Our main goal is that our guests have the most pleasant stay possible therefore we are working hard to... More 

Tempe, Arizona
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 6, 2015

We truly enjoyed our 2-night visit to Chateau Cervantes. The staff was warm and welcoming, truly friendly and personable in all respects. We loved their helpful hints, and the location was absolutely perfect. Our rooms were clean and comfortable, though the street/alley below is fairly loud so be prepared. Old Town San Juan is very lively, especially on weekend nights.... More 

Helpful?
3 Thank Deb S
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear Deb S, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our location and your kind words towards our staff since those are some of our best features. Our main goal is that our guests have the most pleasant stay possible therefore we are working hard to... More 

Henderson, Nevada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 3, 2015

I stayed at the Cervantes in January 2015 before a cruise. I was surprised at how small it was, with only a few rooms total. That said, the staff was highly professional, and I found the room to be clean and comfortable. The furnishings seemed modern and the entire property appeared to be well maintained. The location is at the... More 

Helpful?
2 Thank James W
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear James W, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our staff, location and service which are some of our best features. Our main goal is to provide our guests the most pleasant stay and we are glad to know we have accomplished it. Check us... More 

Edmonton, Alberta
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed April 3, 2015

5 stars all the way. From the moment we walked in the door, till the moment we left - this was a wonderful experience. We stayed on the 5th floor - high enough to escape street noise. The room was small, (we had just come from NYC - where the rooms are smaller), but tastefully decorated and spotless. Wifi did... More 

Helpful?
1 Thank mohicans
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dear Mohicans, Thank you for taking out time to review us and comment about your stay! We truly appreciate you taking notice of our staff, location and service since they are some of our best features. We work hard to meet our guests standards and our main goal is that our guests have the most pleasant stay possible. We are... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 

Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $141 - $781 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
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