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Recinto Sur #329 Old San Juan, San Juan 00901 Puerto Rico
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About

#22 of 53 hotels in San Juan
Location
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Value
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan.
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Property amenities
Free internet
Wifi
Free breakfast
Concierge
Room features
Air conditioning
Housekeeping
Private balcony
Flatscreen TV
Room types
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Quaint
Historic Hotel
532Reviews36Q+A100Room tips
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HumbertoSM wrote a review Oct 2018
San Juan, Puerto Rico13 contributions2 helpful votes
I planned to stay at this hotel in october, and then the Hurricane Maria went by Puerto Rico and the Hotel administration took my money but never returned it. Please return my money, be fair. Kind regards, Humberto Soto
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Date of stay: October 2018
Service
Trip type: Traveled solo
Room Tip: Do not stay at this hotel
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jm00919 wrote a review Oct 2018
San Juan, Puerto Rico50 contributions19 helpful votes
This is one of the best examples of fancy dining in San Juan. Menu based on Spanish cuisine with local and international influences. Service is excellent. Food and wine prices are high. Excellent for a celebration or a fancy date. Caution: reservations are needed and the opening hours change.
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Date of stay: June 2018
1 Helpful vote
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DPMALLIC wrote a review Sep 2018
London, United Kingdom2,285 contributions626 helpful votes
I planned to go to San Juan in early February 2018 and thus booked Cervantes hotel on 17th March 2017 for 2 days through Booking.com. Later on May 24, 2017, I talked to the Booking.com and the Hotel management and extended our stay for one more day.100% payment was done on March and then on May 2017 for the additional day. I became relaxed that our accommodation was booked. Suddenly on Ist week on January 2018, I got a call from Booking.com that my booking has been cancelled. I immediately found that the booking was cancelled without assigning any reasons. When I asked about the reasons to booking.com for this late cancellation, the customer service representative said that this was due to Hurricane Maria. When I asked about the refund, they said that it will be refunded by the hotel management within next seven days as they didn’t hold any money and was taken directly by hotel management. Very surprisingly, I haven’t got any money back from the Hotel, not only money ,but also not a single line of correspondences showing apologies due to very late cancellation ,in spite of my repeated calls, which nobody responded and 4 emails in next 14 days. At last, Booking.com was kind enough to return my money ($585) of their own on around 20th January, after giving bank statements as documentary evidences and said that they would recover. I was never clear of the following: 1.Why this late cancellation in January 2018, when the Hurricane Maria came in September 2018. I booked another Hotel and stayed there in February 2018 and found everything normal in San Juan. 2. Why they have not bothered to inform me at all? 3. Why the money was not refunded by them in spite of all my repeated calls and emails? I am travelling around the world for many years and never had such bad experience. I was lucky to get my money back, thanks to Booking.com again and lucky enough to get another good hotel for that period, but these "Why" question haunts me.
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Date of stay: February 2018
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Trip type: Traveled with family
2 Helpful votes
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DS-YTA wrote a review Mar 2018
New York City, New York6 contributions6 helpful votes
Very nice hotel close to the nightlife in Old San Juan. The staff was very nice and helpful. Plenty of restaurants and bars in the neighborhood. Within walking distance of El Morro. And if you don't have too much luggage you can walk to the cruise port.
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Date of stay: April 2017
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travelbugg32016 wrote a review Dec 2017
Sydney, Australia112 contributions26 helpful votes
My hubby and I have stayed at this hotel a few times and we're due to stay in Nov 17 when the hurricanes hit the islands and San Juan we had flights and hotels booked when the flights and hotels started to cancel it was quite clear we would not be able to make the trip from Australia. So therefore started calling and cancelling flights and hotels that had not already cancelled even though we had the booking in this hotel we have been unable to cancel Our booking as the hotel phone lines were down and Internet service was not available at that time ...but since then they have been accepting booking but will still not asker our emails for a refund yes we have gone through our insurance but not happy as they have since had ample time to contact us regarding our booking but have not bothered ... have taken our money but not returned it... not good service and will not return
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Date of stay: November 2017Trip type: Traveled as a couple
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ALSO KNOWN AS
cervantes hotel san juan, cervantes san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
12
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Frequently Asked Questions about Cervantes
Which popular attractions are close to Cervantes?
Nearby attractions include Castillo de San Cristobal (0.2 miles), The Poet's Passage (0.2 miles), and The Mezzanine at St. Germain (0.3 miles).
What are some of the property amenities at Cervantes?
Some of the more popular amenities offered include free breakfast, free internet access, and a concierge.
What food & drink options are available at Cervantes?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Cervantes?
Conveniently located restaurants include Marmalade Restaurant & Wine Bar, Chocobar Cortés, and Sofia's Old San Juan.
Are there any historical sites close to Cervantes?
Many travelers enjoy visiting Old San Juan (0.3 miles), Castillo San Felipe del Morro (0.8 miles), and San Juan National Historic Site (2.1 miles).