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Traveler (240)
Room & Suite (273)
Dining (36)
Ratings and reviews
  • Excellent47%
  • Very good32%
  • Average9%
  • Poor6%
  • Terrible6%
Travelers talk about
“old san juan”(244 reviews)
“gave us a map”(8 reviews)
“street noise”(16 reviews)
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What's included
Free Internet
Breakfast included
Air Conditioning
Non-Smoking Rooms
Suites
Concierge
Housekeeping
Private Balcony
Free Parking
Pool
Restaurant
Airport Transportation
Room Service
3 Star Hotel
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse...
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Location and contact
Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
7.6 miles to Luis Munoz Marin Intl Airport
152 restaurants are within a 0.25 mile radius
0.3 miles from Old San Juan
View nearby attractions and restaurants
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Reviews (531)
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485 results
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All reviewsold san juangave us a mapstreet noisewithin walking distancejunior suitepuerto ricocruise terminalbring earplugsfree trolleytaxi standcomfy bedthe hotel staffstandard roomawesome locationone night staypre cruise staybalcony door
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1 - 5 of 485 reviews
Reviewed March 27, 2018

Very nice hotel close to the nightlife in Old San Juan. The staff was very nice and helpful. Plenty of restaurants and bars in the neighborhood. Within walking distance of El Morro. And if you don't have too much luggage you can walk to the...More

Thank DS-YTA
Reviewed December 6, 2017

My hubby and I have stayed at this hotel a few times and we're due to stay in Nov 17 when the hurricanes hit the islands and San Juan we had flights and hotels booked when the flights and hotels started to cancel it was...More

6  Thank travelbugg32016
Reviewed September 27, 2017

Chateaux Cervantes is ideally located at the foot of town. Absolutely everything is in walking distance. We had the Junior suite which was quite spacious . The washroom was very much of a "spa"...very large , all marble with plenty of hot water. Parking was...More

1  Thank Chris O
Reviewed September 18, 2017

We excitedly entered the lobby at 7pm to check in after traveling for 16 hours. We were exhausted and tired but really looking forward to the cruise in the morning. The desk employees informed us that our room wasn't available anymore due to a faulty...More

3  Thank shanley2017
Reviewed September 17, 2017

This hotel is in a prime location which is about all it has going for it, that and the cheap price. Cervantes felt like an old dark musty property whose doors hadn't been opened for years. The musty smell literally hits you in the face...More

1  Thank Kerri U
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About
Description
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites ...More feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. Less
Hotel class
Hotel class
Hotel Style
Family
,
Romantic
Room types
Non-Smoking Rooms, Suites
Hotel Amenities
HOTEL FEATURES
Free Internet
Breakfast included
Air Conditioning
Concierge
Multilingual Staff
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Style
Family
,
Romantic
Room types
Non-Smoking Rooms, Suites
Hotel class
Hotel Style
Family
,
Romantic
Room types
Non-Smoking Rooms, Suites
Hotel class
Hotel class
Hotel Style
Family
,
Romantic
Room types
Non-Smoking Rooms, Suites
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Traveler (240)
Room & Suite (273)
Dining (36)
Pool & Beach (1)
Business Center & Event Rooms (1)
Questions & Answers
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Jesse E
January 15, 2018|
Answer
Response from LuceaHanover | Reviewed this property |
I was there on Christmas Day 2017. The hotel is closed. Permanently. No signs on the door. Nothing.
1
Vote
trip1mn
December 5, 2017|
AnswerShow all 4 answers
Response from Simon R | Reviewed this property |
I’m thinking they are not open primarily because there are only two reviews on trip advisor following my stay on 17Sept which was three days prior to the hurricane. I also note no bookings being offered by the usual travel... More
1
Vote
Doug M
November 25, 2017|
AnswerShow all 3 answers
Response from lindsvel1 | Reviewed this property |
I have no idea, we went in July prior to the storm. I work w someone that is from PR and all of her family is currently there. About 60% of the island now has power but it was devastatingly impacted from the hurricane. I... More
1
Vote
Room Tips
"Get to know the owner who hangs out in the restaurant."
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"Quieter rooms are in the back but face the street behind and trash pick up is noisy."
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"Ask for Room 9!!!!"
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"I would try out the suites."
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