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San Juan Airport Hotel

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San Juan Airport Hotel
San Juan Airport Hotel
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781 Reviews from our TripAdvisor Community

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Showing 729: English reviews
San Juan, Puerto Rico
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I was fliying early in the morning and booked the hotel 1 night, its very clean and the staff very very friendly, and has a nice bar..the rooms a little small but for 1 night was ok. for the price....

Helpful?
2 Thank CLCB0911
Exeter, NH
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This is place is literally attached to the terminal so if you have a very early flight...it makes sense. That said, you don't want to spend any time more than you have to there. The bed was small, the walls are concrete and the room smelled like a gallon of air freshner or some chemical was dumped in the room.... More 

Helpful?
Thank NewHampshiretraveler
Palmas Del Mar, Puerto Rico
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

It's fine if you have an early morning flight or very late arrival (and a cheap rate), but don't expect much. It is located in the old part of the airport which is under renovation. Actually finding the hotel can be challenging, expect a long walk. I stayed for an early morning flight and the front doors near the departures... More 

Helpful?
Thank Cinnemon
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Cinnemon. I appreciate you posting your review of your stay at our property a few days back. I am disappointed to hear of your experience at our San Juan Airport Hotel and welcome the opportunity to discuss it. We do not overcome difficulties by searching for the causer, but confront them with solutions I can be reached at (787)... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently I took a group of high school students to Dominica. Our flight from San Juan to Dominica was cancelled due to weather and we had to find a place to stay for two nights. We were treated so well at the San Juan Airport Hotel staff that we actually considered going back to visit them on our way home,... More 

Helpful?
2 Thank Laura K
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Laura K. We are extremely happy to read that you were impressed with our commitment to service during your recent stay at The San Juan Airport Hotel! It is our highest priority to ensure that each and every one of our guests feels welcome at our property, and it is excellent to learn that we were successful in your... More 

Chinon, France
1 review
5 of 5 stars Reviewed 2 weeks ago

This past June2016, I had to cancel a couple of reservations with Hotel.com. This reservations were restricted and non refundable. The administration of San Juan Airport Hotel made a tremendous effort to help me cancel the reservations and we succeeded. Thank you very much, thank you!! I have been staying here coming in and out Puerto Rico for more than... More 

Helpful?
Thank dalia893
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is very convenient, no question about it. Perfect if you have one of those late night arriving flights and don't want to have to deal with finding your hotel by taxi at 1 or 2 am. Highly recommended for such people. Beyond that, the rooms are small but well furnished. Good bed, a TV and a big picture... More 

Helpful?
Thank Zwiggy
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Zwiggy. Thank you for taking the time to share your impression of our hotel on Trip Advisor. We take feedback very seriously and we will follow up on the items you mentioned. Could you please let me know your room number and the dates of your stay? I appreciate the feedback as it helps us in our continued mission... More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

I would not stay here again. Had to request a different room because first room smelled musty, like wet carpet. Room was plain, basic-felt more like a dorm room. Overpriced for what you get, but conveinant if it's an unavoidable layover. Next time I'll stay at a nearby beach hotel with a pool & pleasant amenities.

Helpful?
Thank Vgastinel
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Vgastinel. I want to thank you for your recent review of our San Juan Airport Hotel. We appreciate your comments on our location. On that note, in the future please take the time to do a little research before commenting on prices, if you do so, you will find out that we are about as competitive as you can... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

This is a nice hotel. But if your plan is to stay more than one night, this is not the place for you. This is great for those travelers who have either a late night arrival or a very early morning departure! The staff is great, the rooms are clean! ❤️

Helpful?
1 Thank Tony B
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Tony B. Thank you so much for your really nice words and your feedback after your stay at our San Juan Airport Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel exceeded your expectations. We hope to welcome you again the next time you visit Puerto Rico. Safe travels, JF More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

This was the most convenient stay ever. After missing connecting flight. We booked an overnight stay. The room was clean a bit small but did the trick. The staff at front desk was friendly and helpful. I believe her name was Elaine and the GM Jose very nice and accommodating. Woke up. No taxi to take or carry luggages around... More 

Helpful?
Thank Captainirocq
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We are very happy to hear that we could meet your expectations and will look forward to your return. Sunny greetings from Puerto Rico! JF More 

Kerrville, Texas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We needed a one night stop-over since flight are no longer available via AA for one day travel from Texas to the BVI. Rather than venture towards a place on the beach (hubby won that round) we opted for the safety of on site place, the airport hotel. Like others have said, it is overpriced for a cubicle sized room... More 

Helpful?
Thank Paula927
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Paula927. We are extremely happy to read that you were impressed with our commitment to service during your recent stay at The San Juan Airport Hotel! It is nice to hear that Geraldo was a bright spot on your trip since our highest priority is to ensure that each and every one of our guests feels welcome at our... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 

Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $108 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Best Western San Juan
San Juan Best Western
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