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San Juan Airport Hotel

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San Juan Airport Hotel
San Juan Airport Hotel
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833 Reviews from our TripAdvisor Community

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Showing 778: English reviews
Ann Arbor, Michigan
Reviewed 3 days ago NEWvia mobile

Met our needs perfectly. Flew into the airport and needed a place to stay before getting on a cruise ship. Hard to find like others have said. It's right by Terminal D and it's much easier to access from inside the airport corridor than from the street. Breakfast was good with made to order omelets, but it ended precisely at...

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Thank Used2BaYoooper
Oak Island, North Carolina, United States
Reviewed 1 week ago

Very difficult to find when we arrived at the airport, Involved a lot of walking and climbing steps. Signage was poor from the gate area. Very frustrating and tiring. But once we got into the room we found it was clean and neat, although the temperature was frigid and according to the staff, they were unable to do anything about...

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1Thank genenurse
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings genenurse. Thank you very much for taking the time to write a review after your stay in our San Juan Airport Hotel. We are delighted to hear that you appreciated our convenient location, and our service. We hope to welcome you again, next time you visit Puerto Rico. By the way Ma'am we are working on correcting the signage...

Reviewed 1 week ago

Stayed here on our last night in Puerto Rico. We had a VERY early morning flight. It served it's purpose - was clean and convenient. We left too early to have the breakfast and came in a bit late, so we were not there but 5 hours or so.

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Thank vtay
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear vtay. Thank you so much for your feedback after your stay at our San Juan Airport Hotel. We appreciate your comments regarding our property being clean and convenient. Look forward to your return. Nice day, JF

Reviewed 1 week ago

My family and I ended up staying one night at the San Juan Airport hotel after our flight to St. Croix was cancelled and there were no other flights that evening. We weren't thrilled about delaying our trip to our final destination but the hotel and their staff really went above and beyond to make our stay enjoyable. Our airline...

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4Thank Cynthia C
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Top of the morning Cynthia. Let me take this opportunity to thank you for taking some of your precious time to write a review about your recent stay at our San Juan Airport Hotel. I was very pleased to hear you enjoyed your stay with us as well as the service attitude of our staff. On property, we truly value...

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

when i get to the hotel i was not in a good mood but the service that i receive from Geraldo was exceptional he is very good with people and very professional and charismatic hope that they give him a raise or a change of position very good hired, i was very please with the services.

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1Thank lucia592
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings lucia592. Thank you for taking the time to share your review of your recent stay at our San Juan Airport Hotel. We are delighted to hear that you had an exceptional experience and appreciate your kind words towards our staff and service. Please do not hesitate to contact me directly, as we hope to welcome you back for a...

Aurora, Colorado
Reviewed 2 weeks ago

It was wonderful to be able to roll our luggage from baggage claim to the room. Slept like the dead. Quiet, clean, good bed and fabulous staff. Easy access to transportation. We took a city bus. Would stay here again.

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1Thank Lerrew
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Good morning Mr. Lerrew. I want to thank you for your recent review of The San Juan Airport Hotel. We are delighted to hear that you had a good night sleep, appreciated our convenient location and the very friendly staff. We hope to welcome you again, next time you visit Puerto Rico. Nice day, JF

Okeechobee, Florida
Reviewed 2 weeks ago via mobile

Clean, basic, and convenient to the SAN Juan Airport. Paper thin walls, but comfortable bed helped get us through the night. Very friendly staff and basic breakfast made our stay better. It is a basic hotel.

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Thank wrightj6
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Good morning wrightj6. Thank you very much for taking the time to write a feedback after your recent stay at our San Juan Airport Hotel. We appreciate your comments regarding our service and the breakfast. Look forward to your return visit. Nice day, JF

Golden Valley, Arizona
Reviewed 3 weeks ago

Stayed at the San Juan Airport Hotel on a quick overnight (Nov 1 to Nov 2, 2016). My flight came into San Juan PR late at night and I did not want to rent a car and drive to where I was going at that time of the night. Finding the hotel at the airport took a lot of asking...

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1Thank herbb0531
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings herbb0531. Thank you so much for your feedback after your stay at our San Juan Airport Hotel. We are delighted to hear that you experienced an enjoyable stay. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit Puerto Rico. Best regards, JF

Edmonton, AB
Reviewed 3 weeks ago

As many here had said already, the three great things to mention about this hotel, are: 1. The outstanding staff. Friendly, fast, helpful and efficient. 2. The location. If you do not plan on going to see downtown or Old San Juan. 3. Breakfast. Not a huge buffet, but enough to get you going. The cons: 1. The whole hotel,...

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Thank airmeki
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear airmeki. Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We appreciate your comments and will use them as a tool to better our property. Nice day, JF

El Paso, Texas
Reviewed 3 weeks ago

It is a decent and convenient place to stay. My room was clean. Also, the staff was professional and helpful during my stay. This hotel is right at the San Juan Airport and has direct access to restaurants at one of the terminals.

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Thank N M
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings N M. Thank you so much for your very nice reply after your recent stay in our San Juan Airport Hotel. We are happy to hear that you enjoyed your stay with us and that we could meet all your expectations regarding the room and our staff's approach to customer service. Please visit us again soon, we would be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 

Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $131 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Best Western San Juan
San Juan Best Western
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Questions & Answers

Here's what travelers have asked, with answers from San Juan Airport Hotel staff and other travelers.
23 questions
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Questions? Get answers from San Juan Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“They all seem to be the same.”
 of 5 bubbles genenurse, 1 week ago | Read review
“The room was not dark but it was my mistake, there was a second pull down dark shade behind the see thru shade on the window.”
 of 5 bubbles herbb0531, 3 weeks ago | Read review
“Ask for a quiet room at the end of the hall, on the 4th or 5th floors”
  • Queen bed with three pillows
  • Tiny desk, TV that sort of works, and a door that lets in the hall light around the frame.
  • The closet, ice bucket, safe, and ironing board.
  • The rest of the small yet clean fitness center.
  • The tub and toilet that ran brownish water.
 of 5 bubbles AnaK648, Oct 31, 2016 | Read review
“great view of the airport tower.”
 of 5 bubbles islandnubia, Oct 18, 2016 | Read review
“I've found the fifth floor rooms to be the best...”
 of 5 bubbles susancN8285WL, Oct 1, 2016 | Read review
5 of 5
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