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San Juan Airport Hotel

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San Juan Airport Hotel
San Juan Airport Hotel
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795 Reviews from our TripAdvisor Community

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Showing 742: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stay in hotel 12 days,and that is a lot of time,to meet hotel,employments,...! I rate five, first place becouse people who works here was very good,always smiling and always here to help. I come in hotel with 120 people more.It was not easy to take care and give everything for everybody,but employers from receptions,breakfast staff,housekeeping staff,everybody... was giving 100... More 

Helpful?
1 Thank Dragan M
Cartago, Costa Rica
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The first 2 days in this Hotel was little complicated, but after that I realize that the Staff of this Hotel has a very hight service attitude. Due to an accident in the Ferry "Caribbean Fantasy" I was not able to walk, and I was using wheel chair. I am very thank full with them.

Helpful?
1 Thank LRCH-RMd
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings LRCH-RMd. Thank you for your review after your stay at our San Juan Airport Hotel. Our guest’s satisfaction is extremely important to us and we are willing to be as flexible as possible to ensure our guests are happy and have a great experience, specially in a case such as yours and your peers. It was truly an honor... More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I'm sorry to post this review but I'm really upset right now because of this hotel's lazy staff. I booked at this hotel because of a cancelled flight. So when we left, my boyfriend and I asked for a receipt, because I had to ask a refund from my airlines company. The receipt could'nt be delivered because the informatic system... More 

Helpful?
Thank Laure A
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Top of the morning Laure. I appreciate you posting your review of your stay at our san Juan Airport Hotel. I am disappointed to hear of your experience regarding your receipt and welcome the opportunity to discuss this at your convenience. At the same time I will correct your comment about my staff being lazy, as a matter of fact... More 

Frontalierland Geneva
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is so awful that we have decided not to travel on a route that requires an overnight stay in PR having stayed here twice and found both stays to be absolutely dire. The hotel room, once again, was freezing cold - not comfortably cool but absolutely freezing, and the bedding felt cold and damp. As you would expect... More 

Helpful?
1 Thank lobbo1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear lobbo1. I appreciate the posting of your review after your recent stay at our San Juan Airport Hotel. I am disappointed to hear of your experience and welcome the opportunity to discuss this at your convenience. (787) 791-600 xt.706 Regards, JF More 

Boulder, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We were v pleased with our stay and the staff was excellent - helpful, courteous and so very nice. There's also a funky restaurant that was great for a late dinner. Breakfast including made to order omelets was included.

Helpful?
1 Thank sundayc00k
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear sundayc00k. Thank you so much for your really nice words and your feedback after your stay at our San Juan Airport Hotel. We are delighted to hear that you experienced an enjoyable stay. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit... More 

Anasco, Puerto Rico
Level Contributor
108 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in the hotel twice in an eight day period. This review focuses on the second night as it was a little better than the first (!?!). The room was spacious, quiet and the bed and pillows comfortable. The wifi signal was decent and the A/C was relatively quiet. Breakfast offered bananas, yoghurts, cereals, machine-dispensed coffee or hot chocolate,... More 

Helpful?
Thank profearroyo
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear profearroyo. I appreciate the posting of your review after your recent stay at our San Juan Airport Hotel. I am disappointed to hear of your experience and welcome the opportunity to discuss this at your convenience. We do not overcome difficulties by searching for the causer, but confront them with solutions. I can be reached at (787) 7912-6000 xt.... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Staff were friendly and helpful. Easy check in and out. The room was small, but clean and comfortable. It offers free breakfast, which it was not bad. To go from baggage claim to hotel was a little confusing but we finally found it.

Helpful?
Thank Linda L
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Linda L. Thank you so much for your feedback after your recent visit to our San Juan Airport Hotel. We are delighted to hear that you experienced an enjoyable stay. We hope to welcome you again next time you visit Puerto Rico. Best regards, JF More 

Edmond, Oklahoma
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A clean and simple hotel. perfect for one night before our early flight. The bed was very hard but we would stay again for the convenience to the airport. The staff was very friendly and helpful. They helped us find a place to have dinner in the area.

Helpful?
1 Thank Monty C
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Monty C. Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We are very happy to hear that we could meet your expectations and look forward to your next visit. Sunny greetings from Puerto Rico! JF More 

Chicago
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed here before and honestly enjoyed everything except the horrible customer service we received. Well in response from the manager he said contact me next time to please make sure we conract him directly when we return in November so he can make it up to me and my family. So we booked our room for Friday 11/25/16 and... More 

Helpful?
Thank jeffandjayme08
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

This airport is a tier 3 airport. There are a few problems you should be aware of. First parking is expensive so use the 45 min free parking lot, however even that is crammed. Second the airport has no charging stations. I managed to find one over in GATE B2 with 3 but 2 were already taken and they are... More 

Helpful?
1 Thank Moe H
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Moe H. I appreciate you posting your review of your stay at our San Juan Airport Hotel. I am disappointed to hear of your experience and welcome the opportunity to discuss this at your convenience in order for me to guide you in the right direction so you can correctly explain your discomfort with the Airport Management Company not... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 

Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $119 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
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Also Known As:
Best Western San Juan
San Juan Best Western
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