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San Juan Airport Hotel

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San Juan Airport Hotel
San Juan Airport Hotel
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802 Reviews from our TripAdvisor Community

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Showing 749: English reviews
Shreveport, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We came in late, Exhausted from travel. Our host, Geraldo got us into a great room very fast and found the best restaurant and transport there. Great host. Made my birthday the best. This hotel is a gem, but a bit hard to find. Staff was excellent!!!

Helpful?
1 Thank jalexa2016
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear jalexa2016. I want to thank you for your recent review of The San Juan Airport Hotel. We are delighted to hear that your visit was a memorable one. The ladies and gentlemen of the hotel highest mission is the genuine care and comfort for all of our guests. I also want to thank you for highlighting Geraldo's approach to... More 

USA
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I was on the 6th floor. The smell in the room was horrible... super musty. It made it difficult to get a good night rest. There was a used wash cloth left in the shower. One of the body towels had gross hair on it. They have no parking. Regular airport parking and fees is what is available. On the... More 

Helpful?
Thank dmlopez
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Mr. Lopez. I am disappointed to hear of your experience and would have loved to have the opportunity to discuss this before your departure. Unfortunately you did not mention the issues to anybody on property. We do not overcome difficulties by searching for the causer, but confront them with solutions. I can be reached at (787) 791-6000 xt.706 at... More 

Travelers are raving about these San Juan hotels

Mayaguez
Level Contributor
186 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 1 week ago

The check in process was much quicker this time. The hotel appeared in much better shape. My flight came in at 12:30 PM and it was best to stay here. I did not notice any signs within the airport directing me to the hotel, I asked a couple of times and made it there. The room was small but the... More 

Helpful?
Thank viatgesrjr
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear viatgesrjr. Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We are very happy to hear that you like the changes and we could exceed your expectations. We look forward to your return. Sunny greetings from Puerto Rico! JF More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff was very helpful and the food in the hotel was amazing and great custoer service. then the view we had in our room was glorious!!! watching the planes land and the sun set was gorgeous Our room was perfect and clean. The shower was nice as well.

Helpful?
2 Thank Angela S
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Angela S. We are extremely happy to read that you were impressed with our commitment to service during your recent stay at The San Juan Airport Hotel! It is our highest priority to ensure that each and every one of our guests feels welcome at our property, and it is excellent to learn that we were successful in your... More 

Warrington, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were landing in San Juan at 10.30pm and then catching a cruise the next morning so we wanted somewhere easy and convenient when we arrived. This hotel meets these criteria really well. It is just a five minutes or so walk from terminal B. The entrance is in what appears to be a disused terminal so it felt a... More 

Helpful?
4 Thank martymouse
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Top of the afternoon martymouse. I would like to thank you for your recent visit to our San Juan Airport Hotel. It was truly a pleasure to serve you. It is nice to hear that the accommodations and service were to your liking, as complete satisfaction is our goal at The San Juan Airport Hotel. We are looking forward to... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago via mobile

Thanks to the San Juan Airport Hotel for accommodating me a day late (flight was cancelled 😩). The room was nothing spectacular but clean and comfortable and VERY affordable!! Let's not forget the ease of walking straight from flight into hotel! Fantastic staff! Continental Breakfast was delicious as well! I look forward to coming back!

Helpful?
3 Thank A TripAdvisor Member
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear guest. Thank you so much for your really nice words and your feedback after your stay at our San Juan Airport Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel exceeded your expectations. We look forward to your next visit. Nice day, JF More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay in hotel 12 days,and that is a lot of time,to meet hotel,employments,...! I rate five, first place becouse people who works here was very good,always smiling and always here to help. I come in hotel with 120 people more.It was not easy to take care and give everything for everybody,but employers from receptions,breakfast staff,housekeeping staff,everybody... was giving 100... More 

Helpful?
4 Thank Dragan M
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Top of the morning Mr. Dragan. Thank you for such nice words about our property and staff. It was a pleasure to meeting you and an honor to serve you. Hopefully we will meet again under better circumstances. Safe travels, JF More 

Cartago, Costa Rica
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The first 2 days in this Hotel was little complicated, but after that I realize that the Staff of this Hotel has a very hight service attitude. Due to an accident in the Ferry "Caribbean Fantasy" I was not able to walk, and I was using wheel chair. I am very thank full with them.

Helpful?
2 Thank LRCH-RMd
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings LRCH-RMd. Thank you for your review after your stay at our San Juan Airport Hotel. Our guest’s satisfaction is extremely important to us and we are willing to be as flexible as possible to ensure our guests are happy and have a great experience, specially in a case such as yours and your peers. It was truly an honor... More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed August 25, 2016

I'm sorry to post this review but I'm really upset right now because of this hotel's lazy staff. I booked at this hotel because of a cancelled flight. So when we left, my boyfriend and I asked for a receipt, because I had to ask a refund from my airlines company. The receipt could'nt be delivered because the informatic system... More 

Helpful?
Thank Laure A
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Top of the morning Laure. I appreciate you posting your review of your stay at our san Juan Airport Hotel. I am disappointed to hear of your experience regarding your receipt and welcome the opportunity to discuss this at your convenience. At the same time I will correct your comment about my staff being lazy, as a matter of fact... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 23, 2016 via mobile

Great customer service, great price and it's also great for when you have a flight early. I'd stayed with my wife to go the other day to Orlando and we enjoyed our stay at the San Juan Airport Hotel. We definitely recommend this Hotel and would stay again.

Helpful?
2 Thank Elisamuel V
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Thank you so much for your very nice reply after your stay in our San Juan Airport Hotel. We are happy to hear that you enjoyed your stay with us and that we could exceed all your expectations, especially regarding pricing and our service. Please vist us soon again, we would be happy to welcome you back in our Hotel.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 

Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $120 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
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Also Known As:
Best Western San Juan
San Juan Best Western
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