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Hotel Plaza De Armas Old San Juan

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Traveler (213)
Room & Suite (256)
Dining (2)
Overview
  • Excellent27%
  • Very good37%
  • Average20%
  • Poor8%
  • Terrible8%
Travelers talk about
“great location”(187 reviews)
“old san juan”(460 reviews)
“small elevator”(9 reviews)
AMENITIES
Free Internet
Air Conditioning
Non-Smoking Hotel
Multilingual Staff
Free Parking
Breakfast included
2 Star accommodation
All hotel details
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Rooms
Sep 3Sep 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (962)
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849 results
Traveler rating
224
313
173
71
68
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LanguageEnglish
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173
71
68
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1 - 5 of 849 reviews
Reviewed April 26, 2018

Even though we had a Booking Confirmation from Agoda.com, the hotel was closed for renovations when we got there. The owner was there and felt awful for us and got on the phone to find us a place and eventually found one in old San...More

1  Thank MarcODAT
Reviewed September 30, 2017

Hotel is located right in the heart of old San Juan. Staff is very helpful and friendly! Room was clean. It's not the Hilton, but it's also half the price. Would stay again if ever in this area. Taxis are available right in front of...More

2  Thank Ed M
Response from Tatiana A, Manager at Hotel Plaza De Armas Old San JuanResponded October 6, 2017

Thank you for reviewing your stay with! Consider us in the future on your next visit to Puerto Rico.

Reviewed September 20, 2017

This hotel is in a great location in Old San Juan, which is sometimes hard to gauge before actually arriving to the city. It is right next door to the beautiful Plaza de Armas, near some great food options, and since it is relatively in...More

Thank Kevin K
Reviewed September 17, 2017 via mobile

Hotel staff was very friendly and helpful. Excellent location. However, they have several areas of opportunity: (1) the towels were so old they did not dry; (2) the bed sheet and bolster were filled with hair - from other guests; (3) the wi-fi signal in...More

2  Thank Joel R
Response from Tatiana A, Manager at Hotel Plaza De Armas Old San JuanResponded September 18, 2017

Thank you for taking the time to review your stay with us. We are currently taking stricter measures with our room attendants due to the amount of complaints. As for the wifi signal, we are well aware of its signal strength, for that reason it...More

Reviewed August 21, 2017 via mobile

Got the room on August 20th,2017. Decided to take a nap before I kept exploring Puerto Rico. Woke up within an hour of falling asleep why? Because the bed was infested with bed bugs. I do not usually write reviews but please think twice before...More

2  Thank taniainmaculada
Response from Tatiana A, Manager at Hotel Plaza De Armas Old San JuanResponded August 30, 2017

We take these situations extremely serious and we have to make sure the bugs you claim were there, were in fact still there. With that said, we are truly sorry for your experience and by no means was it a usual one. Every one of...More

View more reviews
About
Amenities
Top amenities
Free Internet
Hotel Amenities
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Details
Price range
$120 - $159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Centrally Located Hotel in San Juan
#5 Historic Hotel Hotel in San Juan
#10 Quiet Hotel in San Juan
#25 Mid-range Hotel in San Juan
Room types
Non-Smoking Rooms
Details
Price range
$120 - $159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Centrally Located Hotel in San Juan
#5 Historic Hotel Hotel in San Juan
#10 Quiet Hotel in San Juan
#25 Mid-range Hotel in San Juan
Room types
Non-Smoking Rooms
Add Photo Photos
Traveler (213)
Room & Suite (256)
Dining (2)
Questions & Answers
Ask a question
joey h
April 12, 2018|
Answer
Response from Tatiana A | Property representative |
no. If your question regards an upcoming reservation, the hotel has remained closed after the hurricane and you must contact your booking agency.
0
Votes
tinaparrotthead
October 15, 2017|
AnswerShow all 2 answers
Response from Tatiana A | Property representative |
We are temporarily closed until further notice, sorry for the inconvenience.
0
Votes
JeffAsher
October 8, 2017|
AnswerShow all 2 answers
Response from Val S | Reviewed this property |
I would suggest phoning the hotel also. I would return in a heart beat if the hotel was open. Just love Puerto Rico and Old San Juan in particular. Happy travels and best of luck. Val.
0
Votes
Room Tips
"Don't use Agoda.com"
Read review
"Ask for the king room on the second floor overlooking the street"
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"The room I was in was very quiet. I didn't hear much noise at all. Ask for a room with a window. It does..."
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"For cruisers, I recommend the San Juan Airport Hotel. The location is good but the people in area are not"
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