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Best Western Plus Condado Palm Inn & Suites

1,703 reviews
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Traveler (551)
Room & Suite (362)
Pool & Beach (71)
Overview
  • Excellent44%
  • Very good36%
  • Average14%
  • Poor4%
  • Terrible2%
Travelers talk about
“north tower”(52 reviews)
“across the street”(211 reviews)
“jean paul”(16 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
All hotel details
Rooms
Mar 5Mar 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,703)Write a Review
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All reviewsnorth toweracross the streetjean paulfront deskpuerto ricoold san juanyogurtfree breakfastpartial ocean viewthe breakfast areaking suitehigher floorwithin walking distancethe general managerbus stopashford avenueopen hours
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11 - 15 of 1,414 reviews
Reviewed January 16, 2018

Party of 4 of us stayed at this hotel the night before taking the Caribbean cruise. The check-in is swift and the staff were very helpful. Room and facilities are in good shape. I had one problem with the loyalty points they charged. After I...More

1  Thank YorkRegionYnot
Reviewed January 15, 2018

Dated and tired property in decent and safe Condado location. Our 18th floor ocean view suite had a noisy a/c, but it was on top of the bathroom and did not affect our sleep. One of the window panels had a huge crack and other...More

Thank Arizona_Pete
Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded January 16, 2018

Hi Arizona Pete, Thank you for staying with us and taking the time to provide feedback. We are delighted that you enjoyed our service and central location. Our complimentary breakfast is a continental breakfast. Our two in house restaurants , Nestle Toll House Café and...More

Reviewed January 14, 2018

The hotel staff was very friendly. We got in a bit late so the restaurant was closed, which was a bummer. However, the front desk person suggested a Chinese place across the street so we did get food from there that was very good. The...More

1  Thank Borders24U
Reviewed January 13, 2018 via mobile

I stayed at the hotel for my husband birthday. It is a very clean hotel conveniently located with comfortable rooms and very friendly employees. My son was able to use the pool and I used the gym every morning. I highly recommend Ropa Vieja Restaurant...More

2  Thank Luisa D
Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded January 15, 2018

Hi Luisa, I am glad that you spent this special occasion with us and enjoyed the stay. Thank you for recognizing the service provided by our staff. Ropa Vieja, our new Cuban and Puerto Rican cuisine restaurant, is now open for breakfast, lunch and dinner....More

Reviewed January 12, 2018

This isn't a luxury hotel, but if you need to stay in Condado for a few nights, it will work. Parking is a bit of a pain and costs $17. You have to drive through the neighborhood to get to the lot in the back...More

Thank bknn
Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded January 15, 2018

Thank you for staying with us. Our staff takes a lot of pride in providing warm and friendly service to all our guests. The hotel has a deal with an adjacent parking lot which provides a special rate to our guests. We have built a...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Bar/Lounge
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
$146 - $384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in San Juan
#7 Family Hotel in San Juan
#7 Business Hotel in San Juan
#10 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
Details
Price range
$146 - $384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in San Juan
#7 Family Hotel in San Juan
#7 Business Hotel in San Juan
#10 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
Add Photo Photos
Traveler (551)
Room & Suite (362)
Pool & Beach (71)
Dining (44)
Amenities (19)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
sunshinelover59
February 6, 2018|
AnswerShow all 5 answers
Response from Henry N | Property representative |
Hi, A taxi from the airport to the hotel is $19 plus a dollar per bag. To the docks it is about $15 plus a dollar per bag. We look forward to your visit!! Henry Neumann, GM
0
Votes
triplover35
January 3, 2018|
AnswerShow all 2 answers
Response from Henry N | Property representative |
Thank you for the question. We have power, most of San Juan already does. We will not cancelled your reservation, as long as it is guaranteed with a valid credit card. We look forward to your visit!! Henry Neumann General... More
0
Votes
cruisers1234
October 25, 2017|
AnswerShow all 4 answers
Response from Henry N | Property representative |
For some reason this forum does not allow us to post contact information. Please check our website or my responses to guest reviews on this site for our contact information. thanks,
0
Votes
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12345638
Room Tips
"One that does not face the street: it canget a little noisy."
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"The suites on the north tower offer the best views"
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"this hotel has only 20% of rooms with partial ocean view and none with full ocean view."
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"As an added security you must use your room key to access elevators from the lobby and the stairway."
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