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Best Western Plus Condado Palm Inn & Suites

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55 Avenue Condado, San Juan 00907-1708 Puerto Rico
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Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
Lowest prices for your stay
$147
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Free cancellation until 10/28/20
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (710)
Room & Suite (379)
Pool & Beach (80)
Certificate of Excellence

About

#18 of 53 hotels in San Juan
Location
Cleanliness
Service
Value
Certificate of Excellence
Due to the impact of COVID-19, The Best Western Plus Condado Palm is temporarily closed until further notice. Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in the most exclusive area of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value and outstanding service at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. The property features two restaurants. Ropa Vieja, a vibrant Puerto Rican and Cuban cuisine restaurant, and Nestle Toll House ideal for cookies, ice cream, pizzas, wraps and coffee. Enjoy the pool and gym which are open 24 hours a day. See you soon!!
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Business Center with Internet Access
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Bottled water
Microwave
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
1,962Reviews124Q+A100Room tips
Traveler rating
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Popular mentions
We were there mid March for my Best friends birthday. Hotel and staff were very nice. I have visited Puerto Rico more than 2 times and when I visit, I always stay at this hotel because the staff make it feel like home. Great facility, beautiful hotel. Pool area is amazing. Rooms are clean and spacious. Good trip with great views. Direct access to beach. We spent a week there and our room was cleaned well daily. This is a great property and convenient to so many restaurants around. It is only 3 miles from Old San Juan which is an easy Uber ride away. Love this hotel!! Alexandra is the best!! She was helpful, friendly, and made sure our stay was at its best!!
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Response from 228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded Apr 12, 2020
Hi Jolene, Thank you for staying with us and taking the time to post a review. We are delighted that you and your friends enjoyed the birthday in beautiful Puerto Rico. Alexandra is an excellent team member, thank you for recognizing her service and attention. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager
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I stayed at the end of february and have to stay that had an amazing experience. I had a remodel room and at the moment that I entered it felt clean and confy. The staff treated me like I was part of the family and to me that is one of the best feelings you could ask when you stay at a hotel. I stay if you're looking for a great place to stay that you feel like is you're home away from the home the Condado Palm Inn is the place to go.
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Response from 228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded Apr 13, 2020
Thank you for staying with us and taking the time to provide feedback. As you mention, we do have newly remodeled rooms available for our guests, we are thrilled you enjoyed the new room product. Our team members take a lot of pride in the service which they provide and ensuring guest satisfaction. Thank you for recognizing their efforts. We look forward to your next visit. For our best rates, please feel free to contact us directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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Loved the hotel it’s in a great location. Rooms were really nice, clean and updated. Hotel overall is updated and very clean. The staff is excellent and took good care of us!! We will definitely be back.
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We reserved a ocean view room 2 months prior for our 30th anniversary. Upon arrival, they had given them all away and only offered us $20 off a night. The non ocean View rooms are cheaper than $20 a night less than a ocean view. Worst part is they didn't seem to care.
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Review collected in partnership with Best Western
Response from 228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded Mar 19, 2020
Hi Lisa Young, Thank you for staying with us and taking the time to provide feedback. 100% guest satisfaction is always our priority. I am sorry you did not get your preferred room type, this type situation is not the norm at our hotel. I wish we could have spoken during your stay, as I am sure the situation could have been easily corrected. Our staff is currently focused on providing the accustomed service of excellence, while taking extra security and cleaning measures to ensure the safety of our guests and team members during this global pandemic. We hope you and all of yours are healthy and safe. Thank you, Henry Neumann General Manager
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+1
This Best Western was great. Our suite was fantastic. Henry and Yamil (managers) made our stay amazing. Our room was beautiful and had champagne waiting for us upon arrival.Great location to the beach and great restaurants to eat. Hotel's restaurant Ropa Vieja is good. I cant wait to go back.
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Response from 228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded Mar 9, 2020
Hi Mrs. Lugo!! It was a pleasure to have to stay with us and to be of assistance. Thank you for sharing this special occasion with us. We are dlighted you enjoyed the welcome amenity, our location and on site restaurant, Ropa Vieja. We look forward to your next visit. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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Previous
PRICE RANGE
$145 - $296 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
diamond palace hotel and casino, diamond palace hotel casino
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
151
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Frequently Asked Questions about Best Western Plus Condado Palm Inn & Suites
Which popular attractions are close to Best Western Plus Condado Palm Inn & Suites?
Nearby attractions include Casino del Mar at La Concha Resort (0.1 miles), Ashford Avenue (0.2 miles), and Plaza Ventana del Mar (0.3 miles).
What are some of the property amenities at Best Western Plus Condado Palm Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Condado Palm Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Condado Palm Inn & Suites?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Best Western Plus Condado Palm Inn & Suites?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Best Western Plus Condado Palm Inn & Suites?
Conveniently located restaurants include Pannes, Kabanas, and Mario Pagan Restaurant.
Are there opportunities to exercise at Best Western Plus Condado Palm Inn & Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Best Western Plus Condado Palm Inn & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Condado Palm Inn & Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Condado Palm Inn & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Condado Palm Inn & Suites?
Many travelers enjoy visiting Old San Juan (3.1 miles), Castillo San Felipe del Morro (3.6 miles), and San Juan National Historic Site (3.0 miles).