We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Plus Condado Palm Inn & Suites

Save
Share
55 Ave Condado, San Juan 00907-1708 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Hotels.com
Orbitz.com
eDreams
Traveluro
Booking.com
Priceline
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (750)
Room & Suite (396)
Pool & Beach (81)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 10/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in the most exclusive area of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value and outstanding service at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. The property features two restaurants. Ropa Vieja, a vibrant Puerto Rican and Cuban cuisine restaurant, and Nestle Toll House ideal for cookies, ice cream, pizzas, wraps and coffee. Enjoy the pool and gym which are open 24 hours a day. See you soon!!
Read more
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Boating
Kids stay free
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kids' meals
Outdoor dining area
Wine / champagne
Canoeing
Water sport equipment rentals
Windsurfing
Canoeing offsite
Children's television networks
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Show more
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Private balcony
Safe
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
2041Reviews134Q+A100Room tips
Traveler rating
  • 921
  • 685
  • 278
  • 93
  • 64
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
TRUTHANDONLYBUT wrote a review Oct 12
Savannah, Georgia111 contributions48 helpful votes
Just stayed again at the Condado Palm, they just remodeled the complete north tower. Brand new room with sea view. Always improving their customer stay! WILL BE BACK SOON!!!! Great clean rooms and friendly personnel.
Read more
Date of stay: October 2021Trip type: Traveled as a couple
Helpful
Share
TRUTHANDONLYBUT wrote a review Feb 2021
Savannah, Georgia111 contributions48 helpful votes
Hotel's Favorite
It always amaze me when I go back to the Condado Palm, rooms are refurnished again! Well cleaned and set following all Covid 19 health regulations. If you wish to have breakfast at the hotel, breakfast boxes are complete with basics (many others hotels have discontinued breakfast due to Covid 19) These boxes are completely save. Location is nearby everything at excellent room prices, and the staff is friendly and caring. Pool , common areas, rooms and elevators are keep very clean, you can stay without worries...
Read more
Date of stay: February 2021
Location
Cleanliness
Service
Room Tip: Main tower
See more room tips
1 Helpful vote
Helpful
Share
Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded Feb 22, 2021
Thank you for making the Condado Palm Inn your hotel of choice in San Juan. Our team takes a lot of pride in making sure everything is perfect for our guests. It is always a pleasure to receive repeat guests of our property. Please let me know if I can be of assistance. I can be reached directly ay Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
Read more
jalyn2016 wrote a review Oct 11
Orlando, Florida47 contributions33 helpful votes
Very clean hotel, the elevator is kind of slow. Walking distance to Walgreens open 24 hrs. It has a microwave , coffee maker and a small refrigerator. There are a lot of places you can find to eat around. Be ware of a few people that hang out begging for money, some of them have dogs with them and there was one person that mistreated his dog, I called front desk and they told me that I can call the police but I have to have proof of it. The hotel is in a location that the beach is walking distance. I didn’t get the breakfast since there other places you can go. The people that work here are very nice.
Read more
Date of stay: October 2021Trip type: Traveled with family
Room Tip: It does have a parking, not free .
See more room tips
Helpful
Share
Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 1 week ago
Hi Jalyn, Thank you for staying staying with us. We are delighted you enjoyed the stay, the cleanliness of our property, and the hotel's location. We truly appreciate your feedback and look forward to your next stay. For assistance, I can be contact directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
Read more
Steven B wrote a review Oct 8
Pendleton, South Carolina2 contributions2 helpful votes
My overall stay was great. Reading reviews before I booked, I will agree some of the furniture in the room was dated and had signs of moisture damage (which I attribute to being at the beach in an area of high humidity). The room was large and comfortable. The staff was amazing and more than helpful not just for the room but also in sharing information about things to do, places to eat, local customs, etc that made my vacation more enjoyable. The hotel restaurant/bar had amazing food and atmosphere. Beach access is only one block over. There are plenty of stores, bars and other places to eat right on the same block.
Read more
Date of stay: October 2021
Value
Cleanliness
Service
Helpful
Share
rmanning284 wrote a review Oct 6
1 contribution
I have stayed at BWPC many times, however my most recent stay was extremely disappointing to say the least. This is not like them, however when I voiced my dissatisfaction they informed me that they were under heavy renovations.
Read more
Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 2 weeks ago
Hi Renee, Thank you for staying with us during numerous occasions and taking the time to review your most recent stay. As you mention, your experience during your last stay is not the norm at our hotel. We are taking advantage of the low season to do some work on our product in order to provide the best facilities to our guests during their future visits. We have scheduled the work to impact guests minimally. Any work involving noise is limited to weekdays from 10am to 3:30pm, when our guests are out enjoying our beautiful island. Once again, thank you for the review and visit. Have a great day, Henry Neumann, GM
Read more
Previous
123456
PRICE RANGE
$144 - $299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
diamond palace hotel and casino, diamond palace hotel casino
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
151
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Best Western Plus Condado Palm Inn & Suites
Which popular attractions are close to Best Western Plus Condado Palm Inn & Suites?
Nearby attractions include Casino del Mar at La Concha Resort (0.2 miles), Ashford Avenue (0.2 miles), and Condado Beach (0.2 miles).
What are some of the property amenities at Best Western Plus Condado Palm Inn & Suites?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Condado Palm Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Condado Palm Inn & Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Condado Palm Inn & Suites?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Best Western Plus Condado Palm Inn & Suites?
Conveniently located restaurants include Pannes, Luisa, and Kabanas.
Are there opportunities to exercise at Best Western Plus Condado Palm Inn & Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Best Western Plus Condado Palm Inn & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Condado Palm Inn & Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Condado Palm Inn & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Condado Palm Inn & Suites?
Many travelers enjoy visiting Old San Juan (3.1 miles), Castillo San Felipe del Morro (3.6 miles), and San Juan National Historic Site (3.0 miles).