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Best Western Plus Condado Palm Inn & Suites

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55 Ave Condado, San Juan 00907-1708 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (711)
Room & Suite (390)
Pool & Beach (81)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 53 hotels in San Juan
Location
Cleanliness
Service
Value
Travelers' Choice
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in the most exclusive area of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value and outstanding service at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. The property features two restaurants. Ropa Vieja, a vibrant Puerto Rican and Cuban cuisine restaurant, and Nestle Toll House ideal for cookies, ice cream, pizzas, wraps and coffee. Enjoy the pool and gym which are open 24 hours a day. See you soon!!
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Business Center with Internet Access
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Bottled water
Microwave
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
1,967Reviews124Q+A100Room tips
Traveler rating
  • 885
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  • 271
  • 82
  • 49
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Popular mentions
Christine De Jesus wrote a review Oct 5
San Juan, Puerto Rico1 contribution
Great location.The hotel was clean and followed safety procedures. From the moment we walked in, we were greeted and provided with great customer service throughout our stay. The staff was friendly and the room was clean and comfortable. I recommend this hotel. Will definitely book again.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 2 weeks ago
Hi Christine, Thank you for staying with us and taking the time to recommend us!! The safety of our guests and team is of the upmost importance. We are delighted that you enjoyed the stay. Thank you for recognizing the service provided by our team members. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager
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David R wrote a review Sep 2020
San Juan, Puerto Rico70 contributions32 helpful votes
Hotel's Favorite
I have to share my experience because I believe there are others that might feel the same way or similar. With the COVID-19 pandemic I was very afraid of going out of my home but also wanted a getaway. I had stayed here before but didn't quite knew how the protocols were being held during the pandemic. I commented a friend and was recommended to stay here due to the COVID-19 safety procedures. I did enjoyed my previous stay but understood there were limitations following the safety guidelines. Yes, there were limitations like not having access to the regular breakfast service or the pool but had the opportunity to enjoy a warm and inviting service (something many have forgotten due to the stress) when arriving, attentive staff, a clean room, clean areas, quiet and peaceful sleep in a comfortable bed, warm shower, great temperature by A/C and the view to the ocean and street. I was working on tasks on my laptop. No problem whatsoever with wifi, it ran smoothly. The few times I went down to get things from nearby stores, I felt safe in the hotel seing how everyone had their mask and various hand sanitizing stations. Oh! And let me not forget that I received my cleaning service, not just towels, take out trash, replenish amenities and leave kind of service. I felt wanted and cared for. Can't wait to return. If you are looking for a place to relax, feel welcomed and safe, the Condado Palm is the place to stay.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 4 weeks ago
Hi David!! Thank you for staying with us and taking the time to share your experience at the property. We truly appreciate you recognizing the service provided by our team. The safety of our guests and team has always been one of our priority, which just gets enhanced due to the current situation. We are glad to inform that the government has opened pools and beaches. We hope you can enjoy them during your next stay. Thank you for making the Condado Palm your hotel in Puerto Rico. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager
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Edwin J. Cruz wrote a review Sep 2020
1 contribution
I was here for almost a week. I felt safe at all times. The staff is complying with all health protocols. The beach is close by and the room was perfect (Was doing some work also). Every person of the staff who attended me was extremely kind and friendly. Without a doubt, more than recommended!
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Date of stay: September 2020Trip type: Traveled solo
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded 3 weeks ago
Muchas gracias Edwin!! Thank you very much for staying with us and taking the time to provide feedback. We are delighted that you enjoyed the stay. The safety of our guests and team members is extremely important to us. As you mention, we are a block away from the beach and just steps from restaurants and shops. Thank you for recognizing the service provided by our team. We look forward to your next visit. Siempre a la orden, Henry Neumann General Manager
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Steven S wrote a review Jul 2020
6 contributions11 helpful votes
Checked in to cheaply renovated room, but noise from other guests was so loud i could not sleep. Front desk changed room with rude manners. changed room smelled, had no hot water, no shower curtain and handle broke on toilet, what a dump. General mngr said never come back, dont worry i will not you fresh mutt.
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Date of stay: May 2020
Value
Rooms
Service
1 Helpful vote
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded Jul 27, 2020
Our property has a team of dedicated professionals who proactively work to ensure every stay is perfect. We do understand that not every stay will be perfect, but take great pride in correcting any situation that may arise through mutually respectful dialogue. Our goal is to exceed guest expectations with every stay. Steven Scott was insulting and disrespectful to our team since arriving at our driveway. Every team member which he encountered reported abusive treatment from him. I will not allow this type of treatment towards our team. I told Steven to leave and never come back. We value our guests and look forward to providing excellent service. Thank you, Henry Neumann General Manager
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Lynette V wrote a review Jun 2020
Stony Point, New York8 contributions2 helpful votes
Rented a room at this hotel for two days through Priceline because they advertised themselves as having FREE breakfast. This is an expensive tourist area and I wanted to save. However when I arrived at the hotel there was NO free breakfast though the hotel web page boasts that it does and Priceline did as well. I will NOT be staying here again. I ended up spending over $100 in breakfast for me and my guest for the two day stay. Where were the savings of booking this hotel with free breakfast? There was NONE
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Date of stay: June 2020
Rooms
Location
Service
Room Tip: Use air conditioner in room to block out street noise and cars honking horns
See more room tips
1 Helpful vote
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Response from 228henryn, General Manager at Best Western Plus Condado Palm Inn & Suites
Responded Jun 23, 2020
Hi Lynnette, Thank you for staying with us and taking the time to provide feedback. As you mention, during normal times we have a complimentary buffet breakfast. Due to the pandemic, the local government has prohibited buffets in order to ensure the safety of our guests and team. We are currently providing Grab and Go bags for breakfast. These consist of a fruit, a cereal bar and a bottle of water. If there is anything that I may assist you with, please feel free to reach out to me at hneumann@condadopalm.com or 787-648-8834. Thank you, Henry Neumann General Manager
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Previous
PRICE RANGE
$144 - $299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
diamond palace hotel and casino, diamond palace hotel casino
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
151
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Frequently Asked Questions about Best Western Plus Condado Palm Inn & Suites
Which popular attractions are close to Best Western Plus Condado Palm Inn & Suites?
Nearby attractions include Casino del Mar at La Concha Resort (0.1 miles), Ashford Avenue (0.2 miles), and Condado Beach (0.2 miles).
What are some of the property amenities at Best Western Plus Condado Palm Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Condado Palm Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Condado Palm Inn & Suites?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Best Western Plus Condado Palm Inn & Suites?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Best Western Plus Condado Palm Inn & Suites?
Conveniently located restaurants include Pannes, Kabanas, and Mario Pagan Restaurant.
Are there opportunities to exercise at Best Western Plus Condado Palm Inn & Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Best Western Plus Condado Palm Inn & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Condado Palm Inn & Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Condado Palm Inn & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Condado Palm Inn & Suites?
Many travelers enjoy visiting Old San Juan (3.1 miles), Castillo San Felipe del Morro (3.6 miles), and San Juan National Historic Site (3.0 miles).