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BEST WESTERN PLUS Condado Palm Inn & Suites

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#14 of 46 Hotels in San Juan
Certificate of Excellence
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BEST WESTERN PLUS Condado Palm Inn & Suites
BEST WESTERN PLUS Condado Palm Inn & Suites
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1,258 Reviews from our TripAdvisor Community

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Showing 1,056: English reviews
Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Great location. Friendly and helpful staff. Good rates, Good breakfast, Nice pool, Full bar, Clean well appointed rooms. Close to local transportation. Overall, a good value. I would stay here again on my next visit to Puerto Rico.

Review collected in partnership with Best Western

Helpful?
Thank 489georgen
Cabo rojo, Puerto Rico
1 review
3 of 5 stars Reviewed 1 week ago

Location was nice, lots of shops and places to eat. I went for business so I did not get to enjoy any of that. Rooms were OK, but room not appropriate for business travel, very noisy all day and nigth in front tof street and walgreens that had trucks delivering merchandise at early AM hours (3:00 am). desk small and... More 

Review collected in partnership with Best Western

Helpful?
Thank Moraima R
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Moraima, Thank you for staying with us and for providing feedback. We are pleased to announce that we will investing two million dollars in our room product to address your concerns. We also feature 33 suites, which larger and perfect for the business traveler. Please contact me before your next visit and I will provide a complimentary upgrade to... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Best Western Condado Palm Inn and Suites was a perfectly centralize location to spend a week in Puerto Rico. The customer service was great with no faults. For those that only need the basic amenities, this hotel is the place to go. They offer complimentary chairs and towels on the beach and umbrellas are only $10. Taxi service is... More 

Helpful?
Thank Eric W
2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

A bit overpriced I would say. But overall not too bad of a choice. First time in Puerto Rico. Absolutely hate the fact that VERY FEW hotels offer free parking. This is something i am not used to. Otherwise, the room was not too bad tho some repair is needed.

Helpful?
Thank j v
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you for staying with us during your first visit to Puerto Rico. We are very excited to announce the revamping of our guest rooms. This 1.2 million dollar investment will impact positively our bathrooms and closet areas. We are always looking for ways to enhance guest satisfaction and add value to every stay. For our best rates, please contact... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

When looking for a hotel I was torn between going with the Marriott Stellaris or this place. Usually when traveling I really prefer 4 star hotels or higher. With that said this hotel was a pleasant surprise. My family and I stayed in the king suite with partial ocean view. The partial ocean view was actually very nice and the... More 

Helpful?
1 Thank Danielle B
Levittown, Pennsylvania
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel from July 23 to July 30, 2016. The hotel is located in the center of Condado – a noisy place with busy traffic. There is a bus stop at both corners of Condado ave. The hotel's lobby looks nice. The pool is small. The gym is adequate; however, there is a radio in the ceiling... More 

Helpful?
Thank ibgyahoo
Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is very clean, the staff are very helpful and always have a smile on their faces. The location of the hotel puts you in the middle of everything, including two blocks from the beach. The free breakfast was also a plus, it helped us save and have more money to enjoy our vacation. We will definitely be returning... More 

Review collected in partnership with Best Western

Helpful?
Thank 742margaritam
Miramar, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Lobby cleanliness/appearance and Staff were great, very attentive and approachable. Solved any issues we had. Lobby design and layout was great and clean. Main Guest Room Issue was cleanliness and A/C. Found a Chicken Bone in the Bathroom floor on the first night and the Guest Room entry carpet had traffic stain. The A/C vent location is very close to... More 

Review collected in partnership with Best Western

Helpful?
Thank Maria Carolina M
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Saludos Maria Carolina, Thank you for staying with us and taking the time to review our property. I am glad that you enjoyed our lobby and the service provided by our staff. I will discuss your review with our Director of Housekeeping & Engineering in order to correct these situations immediately. I can assure you that you situation was an... More 

United States
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

So I checked in on August 26th. I just stayed a night before my cruise. Lobby is beautiful updated however you step off the elevator and your in circa 1980) (dissapointed) and the suite we were upgraded too felt the same. The area surrounding the hotel is aged a lot of vacant stores/ properties ( hard economic times I guess)... More 

Helpful?
1 Thank PrincessItchyFoot
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you for staying with us and taking the time to review the stay. I am glad that you enjoyed the service provided by our staff. We are pleased to announce that a Cuban & Puerto Rican Cuisine Restaurant will be opening on property. This restaurant will serve breakfast, lunch and dinner while also delivering food to our rooms. I... More 

Lebanon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This place was amazing!! Nice clean suite, nice staff & a beautiful city view. Dispite some of the iffy reviews I read about this place, we thought it was great. Very convenient location. Two pharmacies across the street, many restaurants within walking distance. Beach about a block away. Beautiful!! Very pleased with our stay!!! Would stay again and highly recommend.

Helpful?
2 Thank 10adriennef
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Near BEST WESTERN PLUS Condado Palm Inn & Suites

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 

Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave Condado, San Juan 00907-1708, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $124 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino
Hotel Style:
#5 On the Beach Hotel in San Juan
#7 Business Hotel in San Juan
#8 Family Hotel in San Juan
#10 Romantic Hotel in San Juan
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