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Ciqala Luxury Suites

#11 of 46 Hotels in San Juan
Certificate of Excellence
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Ciqala Luxury Suites
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473 Reviews from our TripAdvisor Community

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Showing 445: English reviews
2 reviews
5 of 5 stars Reviewed yesterday NEW

Where do I begin? Everything about this hotel was great, but especially the staff. Everyone was so friendly and courteous! Bed was very comfortable. The rooftop pool/bar was the perfect place for relaxing. Only a couple of suggestions: parking spaces are a bit tight. If you have a larger car ask any of the staff to park it for you.... More 

Helpful?
Thank boricua1967
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I've stayed at many places in Puerto Rico, but the Ciqala luxury suites has just stolen my heart. It's a small building turned into a great hotel; without the buzzing of hundreds if people coming and going. My suite was gorgeous. The Rooftop lounge was awesome. Great views of the city, the ports, Old San Juan, Condado, and mountains. The... More 

Helpful?
Thank Edgar M
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Edgar M, It is truly honoring to read that of all Hotels you have visited in San Juan, we were the ones who stole your heart. We are also glad to read that our staff made you feel at home delivering a high quality of services, all guests are very important to us and this is why they love... More 

Ponce, Puerto Rico
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stay in the suite 603, it really was luxury suite. We have dinner in the roof of the hotel near the pool it was really good and the price for that was low we take it as a gift. At night the atmosphere of the roof turns very romantic so with the luxury suite its perfect for couples. It... More 

Helpful?
Thank wilsontorres126
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear wilsontorres126, It was an honor having you as our guests during your family getaway at our destination. Thanks so much for your kind words about our hotel and services. We are honor to read that you and your family enjoyed your stay with us and that you were happy with your Suite, cook to order breakfast every morning, private... More 

Stephenson, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

We stayed in a 3 bedroom suite for a month and it was very nice. There was a TV in the bathroom wall! So many other luxury accommodations like washer/dryer, huge walk in closets, and marble and granite. The free breakfast was also a very nice bonus. Staff were superb and very accommodating. If we ever go back to Puerto... More 

Helpful?
Thank hooahlt
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear hooahlt, Thanks so much for your time taken to share your experience in this review. It is truly an honor for us to read that the month you stayed with us was very nice and that you were able to enjoy our cook to order breakfast every morning, having a spacious suite with the comforts of a home and... More 

Sacramento, California
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great location and check in was easy. Parking is onsite and efficient. They tell you everything as you check in about area and everything you need to know about hotel (breakfast when and where, pool and towels, beach shuttle which is complimentary to Condado beach with umbrellas and lounge chairs offered and beach towels at front desk before you go).... More 

Helpful?
Thank karl p
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear karl p, It was a pleasure having you as our guest. We appreciate your kind words, thanks for praising our hotel. We are glad to read that our check in was easy, that you enjoyed having private gated parking, that our staff told you everything about our area, and that you also enjoyed going to the beach on our... More 

Kerens, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Hotel was great. Spacious, clean, and friendly courteous staff. San Juan under a lot of construction and crowded narrow streets. Enjoyed Casa Bacardi. The hotel was very modern and extremely comfortable. We all hated to leave. The suite we rented came with full size refrigerator, microwave, and full functional stove.

Helpful?
1 Thank Chris C
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Chris C, Thanks so much for choosing our hotel as your home during your visit to our destination. Thanks for your kind words about our hotel, services and staff. Our staff go above and beyond expectations to make sure everyone feel at home. We are glad to read that you enjoyed Casa Bacardi and that our hotel had everything... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Great value buy staff is very knowledgeable and helpful. Great food and eye pleasing scenery. Only 15 minutes from the airport. Grab a rental car and explore the island. They help with tours, directions, and offer different local fun spots. It's like visiting family members not a hotel stay. Roof top hot tub and lounge!

Helpful?
Thank Jay P
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Jay P, It was truly a pleasure having you as our guest. Thanks so much for your kind words and for praising our hotel, staff and services. Customer service is our main goal and it is truly rewarding for us to ready from our guests. Our staff is customer service oriented, they love and enjoy making everyone feel at... More 

Evanston, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As we drove thru the neighborhood from the Pan American Pier, after the cruise, one would not think the hotel would be as nice as it was. It looked very small, perhaps questionable from outside. WOW! We were surprised. The staff was so friendly and accommodating. The room was very nice.....and when we went to the " pre-pool " level... More 

Helpful?
Thank ltann2848
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear ltann2848, Thanks so much for making CIQALA your home during your visit to San Juan, Puerto Rico. We are glad to read that you were very impressed by our hotel and services delivered by our staff. Customer service is our main goal and this is why our staff team up efforts to go above and beyond everyone’s expectations. We... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Recently stayed here for less than 12 hours (checked in July 2nd) after the WHOLE HOTEL water was mysteriously SHUT OFF and not working! Owner of the Hotel was not accommodating only offered to bring up bottle and gallons of water (see pictures). After traveling for 6 plus hours and being unable to take a shower was devistating . This... More 

Helpful?
Thank Ricky E
Richmond, CA
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have you ever had one of those flights that just wore down your last nerve? Well, we encountered that flying into P.R. Our flight was late, we landed at 4am. Arrived at the hotel at 5am. Exhausted!! The hotel staff was very attentive. Our room was spacious. It was on a quiet floor. Free wifi. They didn't blink when I... More 

Helpful?
1 Thank Shonda D
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Shonda D, Thanks so much for making CIQALA your home while visiting San Juan. Customer service is very important to us and all of our staff focus on making everyone feel at home, this is why they didn’t let you wait longer understanding that you were tired. We do provide late check out based on availability and we are... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Restaurant
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 

Additional Information about Ciqala Luxury Suites

Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $147 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Reservation Options:
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Also Known As:
Ciqala Hotel San Juan
Hotel Style:
#2 Romantic Hotel in San Juan
#3 Family Hotel in San Juan
#7 Luxury Hotel in San Juan
#8 Business Hotel in San Juan
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