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Ciqala Luxury Suites

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#12 of 46 Hotels in San Juan
Certificate of Excellence
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Ciqala Luxury Suites
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489 Reviews from our TripAdvisor Community

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Showing 458: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great hotel in great location of town, Miramar, with easy access to PR highways to Old San Juan and Condad. Friendly staff, good service, relaxing rooftop lounge with bar, affordable dinner menu, free breakfast, free parking with valet, safe neighborhood. We were in PR during the island wide power outage but had constant power and water supply. We had a... More 

Helpful?
1 Thank Oruaro N
Sara L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Thanks so much for your kind words and for praising our hotel, staff and services. it is very rewarding reading that your stay worth every penny, that our staff was extremely nice and helpful, we team up efforts staff and management to evaluate that the quality of services and attention meet our standards at all the time. We have extended... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I really don't want to review this hotel because I want to keep it hidden ... But I must give credit where it's do .... Me and husband stayed here 5 days everyday was great they cook free breakfast to order everyone was really nice and eager to please .... Very clean and well kept if you have any needs... More 

Helpful?
Thank Jessica G
Sara L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Thank you so much for choosing to stay at our hotel during your 5 days travel to our destination. We are truly delighted to read that summary of your experience in this review and even rewarded by meeting your expectation, this means a lot to us as customer service is our main commitment. Our staff loves teaming up efforts with... More 

Wavre, Belgium
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked a deluxe room and if you want a room that is a little bigger, I suggest you book another type of room, as I found the room to be on the small side. Amenities are good with a small fridge and aircoditioning that's really working well. Very good in this hot and humid climate. Our room was dark... More 

Helpful?
1 Thank sg1phileshipper
Sara L, Public Relations Manager at Ciqala Luxury Suites, responded to this review

Thank you so much for choosing to stay at our hotel to your destination. We are sad about your review because originally you book a deluxe suite. Later you contact the hotel to change your original arrival date and the room type to a superior room. This type of room is not a suite like the first one. Sometimes depend... More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The rooms in this hotel are spacious. The food at the restaurant was delicious. There were surprise treats like complimentary welcome drinks on the rooftop. The pool is small, but perfect for sitting around on a hot day. The views are amazing. The staff was really friendly. My family lives in Puerto Rico. I visit every other year. This is... More 

Helpful?
1 Thank bklynshe
Sara L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Thanks so much for taking of your time to share your experience with us in this review. We are happy to read that you had a nice stay with us; that your room was nice and spacious. We are also happy to read that you enjoyed our complimentary drinks on the rooftop and that you enjoyed dinner with us and... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is beautiful it's a great area everything is pretty close to by. There is free breakfast and the offer lunch and dinner for a decent price. The food is great. The have free bikes you can check out if you want to go site seeing . Everyone is every helpful and sweet. The only thing is that the... More 

Helpful?
1 Thank Katiana R
Ciqala, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Katiana R: Thanks so much for choosing our hotel and allowing us to serve you as you deserve. All guests are very important to us and is truly rewarding to read about how wonderful your stay was. Our staff team up efforts with management to deliver the highest quality of services. We are also glad to read that you were... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I both had been very impressed with this Hotel. It was a little off the beating path of where we wanted to be, but still in a great location. It was very clean, super comfortable. The free breakfast in the morning was a huge bonus. Food served was wonderful, the bar on the roof top pool was... More 

Helpful?
1 Thank Mae H
Ciqala, Manager at Ciqala Luxury Suites, responded to this review

It was truly a pleasure having you as our guest. Thanks so much for your kind words and for praising our hotel, staff and services. Customer service is our main goal and it is truly rewarding for us to ready from our guests. Our staff is customer service oriented, they love and enjoy making everyone feel at home or visiting... More 

Tampa, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 24, 2016

First impression. I knew Ciqala had more of an apartment/condo feel when i was booking it so i have to say I was pleasantly surprised with the hotel standard vibe and service that we got. The rooms were very clean when we checked in and cleaned everyday we were there. We also got free breakfast and wifi included with our... More 

Helpful?
1 Thank Tiese E
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Tiese E, We are honored to read your review and knowing that we gave you a great first impression. Thanks so much for your kind words and for praising our hotel and services. It is rewarding to us to read that you had a memorable experience with us and that you were able to enjoy all of the perks... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 23, 2016

Probably the best hotel I've stay at. I had the bigger suite and it had about everything. Its super spacious with full kitchen multiple bathrooms and huge beds. Nice living room. Its really like a condo/apartment away from home. They do make breakfast fresh for you with a chef cooking it for you. Its near many spots in Old San... More 

Helpful?
1 Thank wng1217
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear wng1217, What a fantastic review and summary of your vacation with us, we are honored to read that we met all of your expectations and that we are probably the best hotel you’ve stayed at. It is very rewarding to read that your accommodation was perfect for your stay, that you were able to enjoy our fresh cook to... More 

Atlanta, Georgia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 22, 2016 via mobile

Stayed a weekend at Ciqala and it was worth every penny. The staff was extremely nice NAD helpful. The room was clean and extremely nice. We had the signature suite and it was laid!! Rooftop is nice also, has a pool and bar. The pool is more for sitting than swimming because it is extremely small. Drinks were good and... More 

Helpful?
Thank Kawshin
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Kawshin, Thanks so much for your kind words and for praising our hotel, staff and services. it is very rewarding reading that your stay worth every penny, that our staff was extremely nice and helpful, we team up efforts staff and management to evaluate that the quality of services and attention meet our standards at all the time. We... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 10, 2016

Had ceiling leak 4 of 5 night stay with no remedial action. A/C noise is ridiculous. Pool is an oversized hot tub.The rooftop is only adult friendly. Loud guests during late hours. Not a scenic place.

Helpful?
1 Thank NickeyLee
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear lebron3100, Thank you for choosing our hotel during your visit to our hotel. According to our reports, the A/C was fixed immediately when we received a call from you, but we did not received any other request from you during your stay. Customer service is very important to us and take immediate actions on our guests ‘needs. Our rooftop... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Restaurant
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 

Additional Information about Ciqala Luxury Suites

Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $124 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Reservation Options:
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Also Known As:
Ciqala Hotel San Juan
Hotel Style:
#2 Romantic Hotel in San Juan
#3 Family Hotel in San Juan
#8 Business Hotel in San Juan
#8 Luxury Hotel in San Juan
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