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Ciqala Luxury Suites

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Traveler (766)
360
Panoramas (2)
Room & Suite (386)

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About

#16 of 58 hotels in San Juan
Location
3.9
Cleanliness
4.3
Service
4.4
Value
4.1
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Rooftop terrace
Concierge
24-hour front desk
Laundry service
Secured parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Poolside bar
Rooftop bar
Non-smoking hotel
Sun terrace
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Residential Neighborhood
Modern
Languages Spoken
English, Spanish
4.0
4.0 of 5 bubbles1,884 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Ciqala Luxury Suites earns praise for its friendly service and stylish, homey atmosphere, with guests particularly enjoying the clean, spacious rooms and the jacuzzi and rooftop features. Nestled in a prime location, the hotel offers easy access to local dining and entertainment, yet remains a quiet retreat. While the rooftop amenities and breakfast are popular, opinions on the pool and value for money are mixed, with some guests finding certain amenities overpriced. Cleanliness is generally commended, though there are occasional housekeeping concerns.
Location
Convenient
Atmosphere
Stylish
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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ADA N wrote a review Apr 11
3 contributions
Paola is great and the receptionist was excellent.. service is awesome … The breakfast was good as well… Location is ok but the best is the employees .. they treat guests very well and go out of their way to please Was excellent choice in all levels
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Date of stay: April 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miguel Agosto, General Manager at Ciqala Luxury Suites
Responded 3 days ago
Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you enjoyed your one-night stay with us. Paola and our receptionist will be delighted to hear that their service made a positive impact on your experience. We're glad that you found our service awesome and that you enjoyed our breakfast offerings. It's heartening to know that our team goes above and beyond to ensure our guests feel welcome and satisfied during their stay. We take pride in providing exceptional service and creating memorable experiences for our guests. We're delighted that you chose to stay with us, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another excellent stay in the future. Warm regards, Miguel Agosto Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Crystal L wrote a review Mar 2024
1 contribution
10/10 stay! Rooms were super cute and comfortable, all the employees were very attentive and welcoming. Check in was a breeze thanks to the help of Melendez and Paola, loved their energy they were amazing! I will Def stay here again, thank you!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miguel Agosto, General Manager at Ciqala Luxury Suites
Responded 1 week ago
Thank you so much for your fantastic review! We're thrilled to hear that you had a perfect 10/10 stay with us. It's wonderful to know that you found our rooms super cute and comfortable, and that our employees provided attentive and welcoming service. We'll be sure to pass along your compliments to Melendez and Paola for their outstanding energy and assistance during check-in. They will be delighted to hear that they made a positive impact on your stay. We're honored that you would choose to stay with us again in the future, and we can't wait to welcome you back. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Warm regards, Miguel Agosto Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Полина Т wrote a review Mar 2024
New York City, New York17 contributions13 helpful votes
+1
This was my first time in Puerto Rico and Ciqala was at first glance a great place to stay, but it wasn’t rly at the end. First, the breakfast is extremely weird for 4 star hotel: they bring breakfast into your room every morning and the options are limited. Omelets and other egg meals are very oily, the pancakes are dry and once the staff forgot to put berries that I ordered before. I also was confused for why they bring plastic cutlery every morning when there is a kitchen with cutlet in the room… seems like a waste creation for an island. In terms of dinner , however, there is a great restaurant on the roof that is very popular among locals- so definitely book beforehand! The food is great, but we had to wait for 30 min to seat us despite our reservation…. In terms of the room , the air conditioning kept dripping on us and the bathtub is terrible! There is glue/foam and scratches all over it (attaching pics). The pillows are extremely hard and impossible to sleep on. It was a priority to me to have a Pool while being on vacation and what we got was a tiny jacuzzi size thing on the roof that was never used because it is right near the bar and is a part of the restaurant on the roof. Would be weird swimming near a bunch of strangers in the evening… so I don’t even know how that was called a pool. In terms of a location, it is quiet and near a couple of restaurants which was nice. The beach is still a great walk and for pretty much anything else you HAVE TO have a car. So be ready to rent one if you are coming to San Juan. There are definitely better located places to stay at.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip: Great place to eat for dinner
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miguel Agosto, General Manager at Ciqala Luxury Suites
Responded 1 week ago
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you experienced during your stay at Ciqala. We're sorry to hear that the breakfast options did not meet your expectations and that there were inconsistencies in the service. Your comments regarding the plastic cutlery and environmental impact have been duly noted, and we will take steps to address this concern and minimize waste in the future. We apologize for the wait time you experienced at our rooftop restaurant despite having a reservation. We understand the frustration this caused and will work to improve our dining service to ensure a smoother experience for our guests. We regret that you encountered issues with the air conditioning, bathtub condition, and pillow comfort in your room. Your feedback will be shared with our maintenance and housekeeping teams to address these concerns promptly. We understand your disappointment with the size and ambiance of our rooftop pool. We apologize for any confusion and will take steps to clarify the amenities offered to our guests. We're glad to hear that you appreciated the quiet location and proximity to restaurants. However, we apologize if the location did not meet all of your needs and expectations. Thank you again for sharing your feedback with us. Your comments are invaluable as we continuously strive to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Warm regards, Miguel Agosto Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica A wrote a review Mar 2024
2 contributions
The rooftop hostesses were very prejudice towards Caucasians . I stayed there 3 nights and the hostess would not let me and my daughter onto the rooftop bar or restaurant , then one time she said there was a 25 min wait then she gave our seat to a couple They purposely were excessively rude and refused service too may of the hotels patrons. The rooms were adequate and it is a good location
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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marie m wrote a review Mar 2024
2 contributions
Ciqala is not luxurious. My stay was a nightmare. My room was on the 8th floor below the restaurant and the pool I was able to hear foot steps back and forth most of my the night. To top it off my room was flooded with pool water and they had to move me to a lesser rated room. The free breakfast was awful I was charged $3.00 because they said I ordered one extra yogurt which was a lie I did not eat the yogurt because it was a few spoons of yogurt in a small bowl not in original container, the banana was 3 cut pieces, the egg tasted like dirt. When I complained about the charge for the yogurt they removed it from my credit card. However, the manager gave me a credit of $100.53 for the flood in my room. Nothing luxurious about this hotel it’s overpriced and over rated with poor customer service. 2 good things 1)they put my luggage in storage while I was traveling2) the manager was very nice
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miguel Agosto, General Manager at Ciqala Luxury Suites
Responded 1 week ago
We sincerely apologize for the dissatisfaction you experienced during your stay at Ciqala. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We're truly sorry for the disturbances you encountered due to noise from the restaurant and pool, as well as for the inconvenience caused by the flooding in your room. This is certainly not the experience we aim to provide for our guests, and we understand your frustration. We apologize for the misunderstanding with the breakfast charge and appreciate your patience as we addressed this issue. It's disappointing to hear that the breakfast did not meet your expectations, and we will review your comments with our team to ensure improvements are made. We're glad to hear that our staff assisted you with storing your luggage and that the manager provided you with a credit for the inconvenience you experienced. However, we understand that this does not excuse the overall dissatisfaction you encountered. Please know that we take your comments seriously, and we will use them to improve our services and prevent similar issues from occurring in the future. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience if you choose to stay with us again in the future. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ana N wrote a review Mar 2024
Lisbon, Portugal13 contributions2 helpful votes
Neither luxury suites nor 4-star hotel The hotel is in a residential area and the facilities seem neglected. The staff are nice but in 6 days I only had maid service twice! The room I stayed in was dark and there was almost no light from the window (3rd floor). The air conditioning was noisy and inefficient. The 20% service charge at check-in was a big minus.
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Date of stay: March 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miguel Agosto, General Manager at Ciqala Luxury Suites
Responded 1 week ago
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We apologize if our property did not meet your expectations of a luxury suite or a 4-star hotel. We take your comments seriously and will review them internally to identify areas for improvement. We apologize for any inconvenience caused by the frequency of maid service during your stay. This is not reflective of our usual standards, and we will address this with our housekeeping team to ensure that all guests receive the appropriate level of service. We regret that you found your room dark and lacking in natural light, as well as experiencing issues with the air conditioning. Your feedback is valuable, and we will investigate these matters further to ensure they are promptly addressed. Regarding the 20% service charge at check-in, we apologize for any confusion or inconvenience this may have caused. We will review our policies and communication practices to ensure that all fees are clearly communicated to our guests upfront. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. Warm regards, Miguel Agosto Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joshua H wrote a review Mar 2024
2 contributions1 helpful vote
Front desk staff was amazing! The views from the rooftop bar were awesome at night and the presidential suite was clean, spacious, and loved being able to do laundry in the room. HIGHLY suggest the store next door for more $ friendly. Also shout out to manager for making sure we were very well taken care of.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miguel Agosto, General Manager at Ciqala Luxury Suites
Responded 1 week ago
Thank you for sharing your experience with us! We're thrilled to hear that you had a great stay in San Juan and that our front desk staff provided amazing service. We'll be sure to pass along your compliments to them. It's wonderful to know that you enjoyed the awesome views from our rooftop bar at night and that you found the presidential suite clean, spacious, and convenient with the option to do laundry in the room. We appreciate your recommendation regarding the store next door for more budget-friendly options. We're glad you found it helpful. We're pleased to hear that our manager ensured you were very well taken care of during your stay. Guest satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another great stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Warm regards, Miguel Agosto Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle A wrote a review Feb 2024
1 contribution
Sandra at the eter rooftop bar is amazing!!! Front desk staff are always friendly and willing to give local recommendations. Second time coming here in a 6 month period and it's always a great time! Breakfast included is such a huge plus when your trip is packed with fun excursions
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miguel Agosto, General Manager at Ciqala Luxury Suites
Responded 1 week ago
Thank you so much for your wonderful review! We're delighted to hear that you love coming back to our hotel and that Sandra at the Eter rooftop bar made your experience amazing. We'll be sure to pass along your kind words to her and the rest of our staff. It's fantastic to know that our front desk staff always provide friendly service and helpful local recommendations. We're thrilled that you've chosen to stay with us for the second time within a six-month period and that you always have a great time. We're pleased that you appreciate the convenience of having breakfast included, especially when your trip is packed with fun excursions. It's our pleasure to provide you with added value during your stay. Thank you for your loyalty, and we look forward to welcoming you back for many more enjoyable stays in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Warm regards, Miguel Agosto Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Umer wrote a review Feb 2024
1 contribution
Pros: location, proximity to all surrounding beaches, restaurants, mall, shopping, roof top view, parking. Cons: unspecified 20% service charge upon arrival paid to hotel, roof top restaurant, ensuite very small standing shower, breakfast options.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Pool is extremely small, roof top restaurant always busy with mostly outsiders, pricy for whats...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miguel Agosto, General Manager at Ciqala Luxury Suites
Responded 1 week ago
Thank you for taking the time to share your feedback with us. We appreciate your detailed review, as it helps us identify areas for improvement and enhance the overall guest experience. We're glad to hear that you found our hotel's location convenient and appreciated its proximity to surrounding beaches, restaurants, and shopping areas. Our rooftop view and parking facilities are indeed features we take pride in. We apologize for any confusion regarding the unspecified 20% service charge upon arrival. We will review our policies and communication practices to ensure that all fees are clearly communicated to our guests upfront. We also take note of your comments regarding the size of the ensuite shower and breakfast options. Your feedback is invaluable, and we will consider it as we strive to enhance our offerings and provide a better experience for our guests. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Warm regards, Miguel Agosto Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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aaron w wrote a review Feb 2024
1 contribution
I enjoyed my stay at CLS. The accommodations were wonderful from the beginning at check-in with Paola (desk clerk). The rooftop bar/restaurant experience was the cherry on top. It's not that big but the energy is warming. I ate several times at the restaurant (loved the seafood dishes) & the views were spectacular. I had wonderful conversations with other international guests -- bonus. The waitstaff was polite and friendly. I consider it like a boutique hotel. My room #804 was like a 2 bedroom apartment. I look forward to staying there again when I visit PR in the future...
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Miguel Agosto, General Manager at Ciqala Luxury Suites
Responded 1 week ago
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at Ciqala Luxury Suites and that our accommodations exceeded your expectations. It's wonderful to know that Paola provided you with excellent service during check-in and that you found the rooftop bar/restaurant experience to be the cherry on top of your stay. We're delighted that you enjoyed the seafood dishes and spectacular views, as well as the opportunity to engage with other international guests. We're glad that you felt a warm energy at our hotel and that your room felt like a 2-bedroom apartment. We strive to provide a boutique hotel experience that is both comfortable and memorable, and we're pleased to hear that we succeeded during your visit. Thank you for considering us for your future visits to Puerto Rico. We can't wait to welcome you back, and we look forward to providing you with another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Warm regards, Miguel Agosto Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$178 - $323 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ciqala hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
19
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CIQALA LUXURY SUITES $153 ($̶2̶2̶3̶) - Updated 2024 Prices & Hotel Reviews - San Juan, Puerto Rico

Frequently Asked Questions about Ciqala Luxury Suites
Which popular attractions are close to Ciqala Luxury Suites?
Nearby attractions include Caribbean Cinemas Fine Arts Miramar (0.2 miles), Teatro Tapia (0.3 miles), and Bar La Unidad (0.3 miles).
What are some of the property amenities at Ciqala Luxury Suites?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Ciqala Luxury Suites?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Ciqala Luxury Suites?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ciqala Luxury Suites?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ciqala Luxury Suites?
Conveniently located restaurants include Eter Rooftop & Lounge, Casita Miramar, and Rare 125 Neighborhood Grill.
Are there opportunities to exercise at Ciqala Luxury Suites?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Ciqala Luxury Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ciqala Luxury Suites?
Many travelers enjoy visiting Old San Juan (2.4 miles), San Juan National Historic Site (2.2 miles), and Castillo San Felipe del Morro (2.9 miles).
Is Ciqala Luxury Suites accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.