This place has class and style. Traditional floor tile and furnishings is like a step back in time. The small rooftop pool is perfect for a mid day cool off. As well grab an expresso at the front desk and start your morning on the roof top. And smoke a cigar in the late evening on the rooftop. Yes. We so enjoyed the roof top overlooking the city. We visited during COVID and all protocols were followed. The staff are friendly and helpful. Can’t wait to return. Thank you for a wonderful stay.
This is one of the nicer boutique hotels on Casa Del Sol of Old San Juan. Our interaction was only limited to 2-3 staff members (one of which was not very kind) but the other two were very helpful. We booked the reservation that has 2 bedrooms and it was very spacious and comfortable. Most important the room was clean. The first night of our stay we experience bad weather with thunderstorms. When we returned to our room there was a puddle in the hallway floor leading to the kitchen area that appeared to be from the roof leaking. Our AC unit in one of the bedrooms stopped worked during the same time. I went ahead and let the hotel staff know and they promptly told us they would work on the issue. This was not an inconvenience in the moment for us because we were going out for the evening but had high hopes the repairs would be completed upon our return. We spent the evening in Old San Juan, and when we returned we noticed the AC unit was not active at all this time. I reached out to the hotel staff and they let me know that the storms had knocked one of the AC units located on the buildings roof and the repair would not be able to get done. The staff quickly let us know they would be relocating us to a different room and that was great news. Our original room had a few window glass missing as we could hear outside noise. I noticed they used some sort of AC metal tape and aluminum to temporarily cover the openings. A few of the windows have locks which made us feel safe but I was not in love with listening to the outside noise, although not much of a bother. The new room the placed in was clean, had working AC units, and still comfortable. We enjoyed the remainder of our stay with no issues.…
Gorgeous boutique hotel! Great location in charming Old San Juan, fantastic views from the roof top and room balcony. We loved the infinity pool. Suite 321 is beautiful and has wonderful views, very comfortable bed. Friendly staff, Alfonso was the best! Travelled during pandemic, had a great time, most places in the city are opened.
The location is ideal, and this is a unique charming hotel that offers a quality stay for a moderate budget. The staff is friendly and helpful. The view is gorgeous from the rooftop. The rooms are tasteful decorated. It has a pool at the rooftop, too. I will say that it is a GEM in every way! Maria B. Sanchez-Olivera
I had my vacation cancelled back in March due to Covid. They refuse to give a refund, only a voucher. That I probably will never be able to use. Took my money and ran. Had another hotel booked in San Juan and had no trouble getting a refund.