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Condado Lagoon Villas at Caribe Hilton

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Condado Lagoon Villas at Caribe Hilton
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718 Reviews from our TripAdvisor Community

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There are newer reviews for Condado Lagoon Villas at Caribe Hilton
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Showing 666: English reviews
Mcdonough, United States
Reviewed August 5, 2015

Outstanding place to stay for vacation. Safe and very respectful environment. Would like to see more night entertainment. Overall this is a great place. I would go back anytime. The beach and the pool are amazing.

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Helpful?
1Thank Gladys M
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico We are delighted to read your stay was a pleasant one and thank you for taking of your time to share your experience with everyone. Thanks again for your comments and we hope to see you back in the near future.

Barceloenta, Puerto Rico
Reviewed August 4, 2015

My experience was excellent, the view is amazing, the combination between pool, beach and bar areas are very good. the personal in all areas, pool, bar, lobby, counter and service were excellent. Also were the hotel is located, there are a lot of place to visit, the city, castel San Cristobal, El Morro, city architecture and many, many others places...

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Helpful?
1Thank Omar R
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while in our property. We are delighted to read your stay was a pleasant one. We strive to deliver great service and it is refreshing to...

Reviewed August 2, 2015 via mobile

What makes this hotel one, if not the best in the area, is the amenities. Having the beach in the property is great for the family and the kids. The pool bar is for the grown ups. The food is great and service is in of the best I ever had. You have all types of offerings, steaks, Italian, sushi,...

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Helpful?
Thank Juan R
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico We are delighted to read your stay was a pleasant one and thank you for taking of your time to share your experience with everyone. Thanks again for your comments and we hope to see you back in the near future.

Shanghai, China
Reviewed July 31, 2015 via mobile

Conflicted on this review. Lots of things to like about the Villas at Caribe Hilton. The location is gorgeous, the staff are fantastic and super friendly, great service and options for dining, the pool, the lagoon beach and the bar. We enjoyed all aspects of our time with these amenities. The but: Shower door fell off and could not be...

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Helpful?
3Thank Antonio L
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas, as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you your feedback with respect to your recent stay in our property. We thank you again for staying with us and we look forward to the opportunity to serve you again in the near future.

Dallas, Texas
Reviewed July 31, 2015

The property on a whole is very lovely. We stayed in the villas and the front desk service on that side was HORRIBLE!! Our room faced the lagoon .... what a AWESOME view! Restaurants are a bit pricey but hey you're on vacation. Wonderful beach also. I would certainly return!!

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Helpful?
Thank Madelinepb
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas, as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you your feedback with respect to your recent stay in our property, it helps us improve for future visitors. We thank you again for staying with us and we look forward to the opportunity to serve you...

West Milford, New Jersey
Reviewed July 31, 2015

What do you think of when you hear the word “villa”? I picture living quarters that are bright, airy, spacious and most of all CLEAN! Condado Lagoon “Villas” by Hilton have NONE of these characteristics. In fact, Hilton should not even have their name attached to this property. I tried to post this review back in April when we stayed,...

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Helpful?
3Thank Vamonos-LetsGo
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying with us and for your candid feedback of your stay with us. I apologize that we did not meet expectations. We are always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options. Thank you again for your feedback and I invite...

Reviewed July 31, 2015

My first review wasn't posted at all so maybe this one wont get posted either. The hotel staff is rude and not helpful. I felt like everything I asked for was a bother. I had giant bites on my legs whenever I slept and they gave me a new room. The grounds are absolutely beautiful and clean. They give you...

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Helpful?
1Thank Frances C
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for your feedback on your room recent stay at Condado lagoon Villas. We are sorry we could not meet your expectations. We aim to deliver great service and a memorable experience. Your comments help us understand where we need to improve. Once again, thank you for your feedback and we hope you give us the opportunity to serve...

New York, United States
Reviewed July 31, 2015

Staff is unaccommodating. They gave me the wrong room type upon arriving and refused to make the correction until I got Hilton Honors involved. Room was old and dirty; Front desk never answers the phone, Service was HORRIBLE; It took over an hour for them to deliver my luggage to the room, When I went downstairs to inquire, since they...

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Helpful?
1Thank Louisa T
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for the inconvenience you encountered while in our property.. We take appreciate your loyalty to the Hilton Brand and would appreciate the opportunity to serve you again...

Reviewed July 30, 2015 via mobile

The service was great. Lemongrass restaurant was absolutely amazing. Great beach with cabanas and hammocks. The pool was really nice and comfortable. Tons of chairs. The "wildlife sanctuary " was really awesome. The resort as a whole was beautiful and very friendly staff!

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Helpful?
Thank Jaclyn M
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while in our property. We are delighted to read your stay was a pleasant one. We strive to deliver great service and it is refreshing to...

Virginia, United States
Reviewed July 23, 2015

The hotel location is with 1.5 miles of Old San Juan and 3/4 of a mile from Condado. We booked the a city view villa. The villas are on the quiet side of the hotel which was wonderful after a long day of sightseeing. Our room had several maintenance problems. The additional resort fee makes this hotel not worth the...

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Helpful?
Thank Ty S
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for sharing your experience, we are sorry to read your stay was not as you expected. We hope you give another opportunity in the future.

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Peaceful and set aside, the Condado Lagoon Villas are close to all the Caribe Hilton resort amenities and can enjoy the flexibility of our villa accommodations, each divisible into three separate units or combined into spacious suites, perfect for families or groups. Guests at the Condado Lagoon Villas can also enjoy the convenience of a separate check-in exclusively for Villas guests. ... more   less 

Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $158 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Condado Lagoon Villas at Caribe Hilton 4*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Despegar.com, Hilton Hotels Direct, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your Condado Lagoon Villas at Caribe Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan
Hotel Style:
#7 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
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Questions & Answers

Here's what travelers have asked, with answers from Condado Lagoon Villas at Caribe Hilton staff and other travelers.
37 questions
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Questions? Get answers from Condado Lagoon Villas at Caribe Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Villa rooms are the side of the courtyard will be subject to loud music until about 10 p.m. on the weekends.”
afamteach, 2 weeks ago | Read review
“try to stay in the building where the lobby is located. The other building has an outside bar next door that plays music till 3 am.”
shellerenee, 4 weeks ago | Read review
“Take a higher floor room so regardless of which building you are in you get to see the lagoon or the ocean”
12thMan2013, Feb 14, 2017 | Read review
“In the villas there is 2 balconies so you have a good choice.”
664rogert, Feb 9, 2017 | Read review
“get ocean view”
mejiasm, Oct 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question