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Hotel Milano

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911 Reviews from our TripAdvisor Community

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Showing 865: English reviews
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Kansas City, Missouri
Reviewed 2 days ago NEW

Inflexible policy: We were scheduled to stay here the night before our cruise. Unfortunately, one of our traveling companions ended up in the hospital -- just hours after the hotel cancellation deadline - and we had to forego our trip. I called and the desk clerk told me I should email the owner, which I did immediately, explaining the circumstances....

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Thank g0g0now
Naples, Florida
Reviewed 5 days ago NEW

It's ok to stay here for a night...that's about it. Slight little smell in the room, definitely dated. However, the location is pretty solid, especially if you want to explore Old San Juan and don't care so much about being on the beach. We left for a cruise the next day, so it worked.

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Thank nickpohl
Stratford, Connecticut
Reviewed 1 week ago via mobile

I read the reviews but wanted to stay any way. I am glad I did! What a great little hotel. The man who held the luggage for us was a sweet man! He chained it all together and gave us a claim check. Room was average, but clean and cool with the air conditioner. The best part was the bar...

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Thank magik70
Reviewed 1 week ago

The location in Old San Juan can't be beat. It's very central and nicely located. The lobby is nice, and the staff are friendly and outgoing (as are virtually all Puerto Ricans.) The restaurant on the roof is TOP NOTCH. However, the rooms here are really dated. Nothing seems to have been updated since the 1970s. Granted, this is Old...

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Thank Aaron M
Wappingers Falls, New York
Reviewed 2 weeks ago

I planned a few days in San Juan before a cruise with family. We arrived late and the hotel I booked a suite with didn't have one, terrible situation filthy place. Nearly midnight when we got done with other horrible hotel. I literally walked in unannounced and Richard took great care of us. My kids 8 and 11 loved the...

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1Thank LannRubin2
Reviewed 2 weeks ago via mobile

I met this man, and it was a blessing from God. His writing and and little gem in old san juan. Thank you for your continued attention throughout our stay at The Milano. Plain and clean is all we need. Thank you.

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1Thank Rebecca R
Kent, Washington
Reviewed 2 weeks ago

Other than the great location and the mojitos in the rooftop restaurant I can't see how this can be anything but a 2 star hotel. The bed was ok but the bathroom left a lot to be desired. Stains on everything especially the ceiling. The shampoo, etc was very cheap and pretty much unusable. Staff was nice and let us...

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Helpful?
Thank ilovearmor
Chicago, IL
Reviewed 3 weeks ago

Wife and I stayed at Hotel Milano for one night before a cruise that was leaving out of San Juan. Wanted to stay in Old San Juan for the atmosphere and to be within walking distance of port in the morning. Location of the hotel was perfect and we loved the Old San Juan area. There was a festival going...

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Thank BatKev
juansan, Owner at Hotel Milano, responded to this review

Sorry to hear you was dissapointed but the kind of room you got was the "junior" and as the name says it is small and it is in the description, but very cheap we have larger rooms for a very fair price next time you check well the details, have a great day, juan

Takoma park, maryland
Reviewed 3 weeks ago

My stay was very nice. It's not luxurious, but comfortable. The staff was very knowledgeable and directed us to restaurants & places to visit that were on point. The location of hotel is excellent. The hotel staff was responsive to our needs & professional. If you're interested in experiencING Old San Juan at a reasonable price. I'd recommend Hotel Milano.

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Thank niceyd532013
Boston, Massachusetts
Reviewed 3 weeks ago

Whenever we stay in Old San Juan we stay at Hotel Milano. The rooms are clean and comfortable, the service is always top-notch and of course, you are in a great location in Old San Juan. We have been regulars here since 2011 and will keep finding ourselves returning here year after year. Great little spot and highly recommend.

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Helpful?
Thank juandenh
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Affordable, nice hotel centrally located within walking distance of Old San Juan's many tourist attractions and the cruise harbor. Visit El Morro, San Cristobal, Museums, Art Galleries or shop at Calle Cristo and Calle Fortaleza where you will find many designer outlet centers and fine jewelry stores. Breakfast is offered in the hotel's penthouse terrace with a view of San Juan roof tops. ... more   less 

Additional Information about Hotel Milano

Address: Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $86 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Milano 2.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Milano Hotel San Juan
Hotel Milano San Juan Puerto Rico
Milano San Juan
Hotel Style:
#10 Business Hotel in San Juan
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Milano staff and other travelers.
19 questions
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Pensacola, Florida
over a year ago
Providence, Rhode Island
Wasaga Beach, Canada
over a year ago
Riverdale, Illinois

See all questions (19)

Questions? Get answers from Hotel Milano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Front of building on street side”
 of 5 bubbles LannRubin2, 2 weeks ago | Read review
“Rooms facing the street can be louder due to traffic, but did not affect my sleep”
 of 5 bubbles TraceyE983, 4 weeks ago | Read review
“Please do not use this hotel it's the worst I have ever seen this is a hostel”
 of 5 bubbles Masums, Feb 19, 2017 | Read review
“rooms on the north side might be quieter”
 of 5 bubbles karinmontana, Feb 15, 2017 | Read review
“The European ambiance is excellent.”
 of 5 bubbles captrivera42, Jan 6, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question