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Holiday Inn Express San Juan Condado

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Holiday Inn Express San Juan Condado
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468 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express San Juan Condado
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Showing 376: English reviews
Los Angeles, California
Reviewed September 27, 2014

I have had the pleasure of being a guest in the past at this property, right before it changed back over to IHG. Then, I was not impressed despite the location and pricing. However, fast forward to my recent stay and wow, have things changed! For starters, their renovations on the entire property is an incredible step forward for those...

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Helpful?
1Thank BENtraveln
Alev T, General Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear BENtraveln, Thank you so much for your review. We are thrilled to hear that you have come to stay with us after the renovation of our property to see the changes, along with the quality of our service and location. We are also more than happy to share your wonderful comments about our staff members. Thank you so much...

Orlando, Florida
Reviewed September 24, 2014

The Hotel is within walking distance from the beach and upscale stores and restaurants. The breakfast was included and it offered a variety of choices. The room was updated and clean. The staff was friendly, Wanda in particular went above and beyond to assist my family due to a flight delay...Thank you Wanda!

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Helpful?
Thank A K
Reviewed September 19, 2014

First off it appeared as though they were going through some renovations when I was there so maybe things are better. There is no fridge in the room. They say there is one online but they do not have them...anywhere! They said they had no mini fridges in the entire hotel. This was an issue for me. Also, the iron...

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Helpful?
1Thank Hyden J
IHGCare, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Hyden J, Thank you for taking the time to post your comments. It is nice to know that you liked our location. On the other hand, please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Your comments are being shared with the hotel management and appropriate action will be taken. Your...

Troy, Michigan
Reviewed September 3, 2014 via mobile

Great location, liked our stay. We aee fsmily of four. Kids are all adult. We were in a room with two queen bed, we had a restful night. Swimming pool was good, I wish it was a little bigger. Breakfast bar was not well managed. Evening stroll was great. Very close to beach, liked the easy access to beach.

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1Thank SembaTroy
Miami Beach, Florida
Reviewed August 28, 2014

Good location with public parking acroos the street for $15 per day. Personnel was cordial. Room was okay (holiday inn express) but had a humid smell. Breakfast was okay if you do not look for protein base food.

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Helpful?
1Thank luis t
IHGCare, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear luis t, We truly appreciate you taking the time to post your review and all the nice comments about the location of our hotel and our staff. Your comments with the room humidity and the breakfast has been noted for review and future considerations. Once again, thank you for your thoughtful comments. We look forward to the opportunity of...

Guatemala City, Guatemala
Reviewed August 26, 2014

Hotel has a very good location but did not compensate for the terrible room I got. I have never stayed in a more humid room in my life... I would run my hand over the bed sheets and they were humid-almost wet... When I'd dress every morning, my clothes were equally humid. Even if I had the AC on, the...

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Helpful?
2Thank Acon A
IHGCare, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Los Polanco C, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager...

Jamestown, New York
Reviewed August 23, 2014 via mobile

My daughter and I stayed for 6 days and loved it! It is like a new hotel! The concierge Janice. ..well I can't say enough nice things about her. If there is something you want to do or somewhere you want to go she will make it happen! If you are trying to vacation in a nice hotel on a...

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1Thank kelwarn
Orlando, Florida
Reviewed August 18, 2014

We stayed here for 6 nights in August 2014. We had 2 rooms for 4 adults. We wanted a budget-friendly room for San Juan as we explored the island. The rooms were clean, quiet, and had comfortable beds. The shower worked well, but the toilet would get stuck and keep running. The location of this hotel is ideal, just a...

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2Thank Erica L
Alabama
Reviewed August 17, 2014

We stayed here precruise and the hotel was in a great location. U r one block from the beach and great restaurants and bars. The area around the hotel is safe to walk around in after dark. The hotel is minutes from the cruise terminal. The rooms are a little small, but clean and very efficient. I would stay here...

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3Thank andycrna
Milwaukee, Wisconsin
Reviewed August 17, 2014

When reviewing a hotel, many people fail to explain what they were looking for when booking. We wanted something clean, safe, near restaurants, and comfortable. This hotel was perfect for us! Cost us $20+tip to get to in a cab from the airport. Very updated and exceptionally clean! Receptionists were very nice and helpful. The rooms are small - if...

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Helpful?
3Thank carri626
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Enjoy our recently updated Wi-Fi Internet for fast and speedy connection. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 

Additional Information about Holiday Inn Express San Juan Condado

Address: 1 Calle Mariano Ramirez Bages | Bages Condado, San Juan 00907-1687, Puerto Rico (Formerly San Juan Plaza Hotel)
Location: Caribbean > Puerto Rico > San Juan
Price Range: $124 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express San Juan Condado 3*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express San Juan Condado staff and other travelers.
47 questions
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Questions? Get answers from Holiday Inn Express San Juan Condado staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The hotel doesn't face the ocean but ask for the Bay side view.”
rha600, 1 week ago | Read review
“more space and renovation”
tianziz, 4 weeks ago | Read review
“Don't take any on the ground floor!”
, Mar 13, 2017 | Read review
“Ask for a view of the street rather than the pool. You will be looking at the back of all the other building if you don't.”
dorothymc2017, Mar 3, 2017 | Read review
“Back location should be quieter, however this hotel is off main road and was very quiet during my stay.”
jimfH1923JC, Feb 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question