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Holiday Inn Express San Juan Condado

523 reviews
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Traveler (181)
Room & Suite (223)
Pool & Beach (51)
Overview
  • Excellent26%
  • Very good43%
  • Average24%
  • Poor4%
  • Terrible3%
Travelers talk about
Free Wifi
Breakfast included
Pool
Non-Smoking Rooms
Family Rooms
Fitness center
Concierge
3.0 Star Hotel
All hotel details
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Reviews (523)Write a Review
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114
167
101
22
14
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All reviewsacross the streetwould stay here againwalking distancerooms are smalltwo double bedslocation is greatfree breakfastashford avenueclean roompool and hot tubyogurtthe general managerpre cruise stayhotel is locatedrestaurants and shopsparking garagestayed one night
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1 - 5 of 418 reviews
Reviewed 1 week ago

This was a typical Holiday Inn but it was very clean, the people where very friendly and breakfast was included! Parking was not free, you had to pay each day and the parking was in a garage across the street. The location was good, a...More

Thank Amy H
Hotel's Favorite
Reviewed March 3, 2017

Traveling for my birthday with my adult sons and my 6 yr old granddaughter. LOVE this place...This hotel was my second choice because I wanted to stay at a more luxury hotel. However, I was glad that my budget said take the least expensive option...More

Thank Bonita R
Response from HolidayInnExpressSJ, Guest Relations Manager at Holiday Inn Express San Juan CondadoResponded March 8, 2017

Dear Bonita R, Thank you very much for your wonderful review. We appreciate that you were able to take the time to share your comments about our hotel. It is very nice to hear that you enjoyed the location and the restaurant close by. Our...More

Reviewed 4 weeks ago

We had a big problem at check-in - make sure you have your reservations in order. We arrived at 4:00 PM (check-in time) and we were told our room was not ready. We waited about 15 minutes and asked again when it would be ready....More

Thank Ocean-Traveler55
Response from IHGService, Guest Relations Manager at Holiday Inn Express San Juan CondadoResponded 1 week ago

Hi Ocean-Traveler55, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. I appreciate the high rating that you gave...More

Reviewed 4 weeks ago via mobile

This hotel is located in Condado, very busy and tourist área. What is mean they going to have a very limited parking!!!! The hotel is good with very small rooms. The breakfast is ok NOT THAT Great!!!!! To be in Puerto Rico I thought it...More

Thank Vacaro777
Response from IHGService, Guest Relations Manager at Holiday Inn Express San Juan CondadoResponded 2 weeks ago

Hi Vacaro777, Thank you for choosing to stay with us and for taking the time to write a candid review. Although it's nice to see your satisfactory overall rating for our property, I'm sorry our services and upkeep fell below your expectations. It's also sad...More

Reviewed December 15, 2017

I have stayed at this hotel a few times and am increasingly appreciative of it. I think the best part is the staff. The front desk people are very helpful and receptive. Jose Luis (I think that's his name) I think is especially friendly. Breakfast...More

Thank Lucas R
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About
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Center with Internet Access
Breakfast included
Dry Cleaning
Concierge
Multilingual Staff
Things to do
Pool
Fitness Center with Gym / Workout Room
Hot Tub
Outdoor pool
Details
Price range
$193 - $350 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$193 - $350 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (181)
Room & Suite (223)
Pool & Beach (51)
Dining (32)
Amenities (14)
Business Center & Event Rooms (1)
Questions & Answers
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Bonnie C
October 5, 2017|
AnswerShow all 4 answers
Response from Sandyang | Reviewed this property |
Hi, I don't think you will enjoy as much...there is destruction all around the island...
0
Votes
Debbie H
September 27, 2017|
AnswerShow all 5 answers
Response from Sandyang | Reviewed this property |
I don’t think SJ will be ready for tourist in a while yet.
0
Votes
angelsdeb
July 23, 2017|
AnswerShow all 6 answers
Response from AVA B | Reviewed this property |
Yes they do
0
Votes
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12345618
Room Tips
"Rooms in the backside are seaview."
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"Everything was perfect"
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"This is a good central location to Condado."
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"Go for a high floor to keep the noise from the street low. There are NO view rooms at this property."
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