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All reviewsacross the streetwould stay here againwalking distancerooms are smalltwo double bedslocation is greatfree breakfastashford avenueclean roompool and hot tubyogurtthe general managerpre cruise stayhotel is locatedrestaurants and shopsparking garagestayed one night
This was a typical Holiday Inn but it was very clean, the people where very friendly and breakfast was included! Parking was not free, you had to pay each day and the parking was in a garage across the street. The location was good, a...More
Traveling for my birthday with my adult sons and my 6 yr old granddaughter. LOVE this place...This hotel was my second choice because I wanted to stay at a more luxury hotel. However, I was glad that my budget said take the least expensive option...More
Thank Bonita R
Response from HolidayInnExpressSJ, Guest Relations Manager at Holiday Inn Express San Juan CondadoResponded March 8, 2017
Dear Bonita R,
Thank you very much for your wonderful review. We appreciate that you were able to take the time to share your comments about our hotel. It is very nice to hear that you enjoyed the location and the restaurant close by. Our...More
We had a big problem at check-in - make sure you have your reservations in order. We arrived at 4:00 PM (check-in time) and we were told our room was not ready. We waited about 15 minutes and asked again when it would be ready....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express San Juan CondadoResponded 1 week ago
Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. I appreciate the high rating that you gave...More
This hotel is located in Condado, very busy and tourist área. What is mean they going to have a very limited parking!!!!
The hotel is good with very small rooms. The breakfast is ok NOT THAT Great!!!!! To be in Puerto Rico I thought it...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express San Juan CondadoResponded 2 weeks ago
Thank you for choosing to stay with us and for taking the time to write a candid review. Although it's nice to see your satisfactory overall rating for our property, I'm sorry our services and upkeep fell below your expectations. It's also sad...More
I have stayed at this hotel a few times and am increasingly appreciative of it. I think the best part is the staff. The front desk people are very helpful and receptive. Jose Luis (I think that's his name) I think is especially friendly. Breakfast...More