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Holiday Inn Express San Juan Condado

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Holiday Inn Express San Juan Condado
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469 Reviews from our TripAdvisor Community

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Jacksonville, Florida
Reviewed today NEWvia mobile

We stayed at the Holiday Inn Express for 2 nights in a suite and we were not disappointed! We had plenty of room, a nice view of the ocean and everyone in the hotel has been very helpful and pleasant! We will be back if ever in San Juan again! :-)

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Helpful?
Thank Jenhutto
Fort Lauderdale, Florida
Reviewed 1 week ago

This is a Holiday Inn, not the Ritz. That being said, the rooms were clean although small and the staff was friendly. Breakfast was perfectly fine and I had no issues other than the wifi going out constantly one night while trying to work. The room was humid if I tried to raise the AC above 70 degrees and the...

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Helpful?
Thank rha600
Cambridge, Massachusetts
Reviewed 2 weeks ago

We stayed here ourlast night in San Juan and as always they never fail with service and location. The rooms are fabulous and modern!!! The beach is a 1/2 a block away, the casino and all of the resturants.

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Helpful?
1Thank Tdendy
New Haven, Connecticut
Reviewed 2 weeks ago via mobile

Spire elite customer traveling with a child. One night stay. It is a basic holiday inn. Your not expecting much but I i think they fell below expectations. San Juan is a city that happens To be in paradise. However it is a city, that is the only statement that would allow me to get over the tiny street and...

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Helpful?
Thank DeniseTravel2010
IHGService, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review

Hello DeniseTravel2010! Thank you for your feedback regarding your stay at Holiday Inn Express San Juan Condado, San Juan. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry we fell below your expectation regarding the room size, cleanliness, and the lighting. We will address these concerns. We take all reviews positive...

Thessaloniki, Greece
Reviewed 3 weeks ago

I have booked this hotel for my business trip in Puerto Rico for myself and another 6 people from my company. Upon my arrival in the reception i needed to exchange some euros in dollars to pay my taxi driver but the hotel did not offer this option. Luckily there was an ATM machine nearby. Check in process was very...

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Helpful?
Thank savvastzeve
IHGService, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear savvastzeve, Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations regarding our rooms, breakfast selection and amenities. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be...

Reviewed 4 weeks ago

The trip to PR was pretty spontaneous, so we did not really book any tours until we arrived in San Juan. Luckily the travel agent (Celeste) at the front desk was really resourceful and helpful! The first day we planned to visit old San Juan, Celeste marked down several sightseeing places on the map and recommended the good restaurants we...

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Helpful?
1Thank Tianzi Z
HolidayInnExpressSJ, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Tianzi Z, Thank you very much for your wonderful review. We appreciate that you were able to take the time to share your comments about our hotel. It is very nice to hear that you enjoyed the location and the restaurant close by. Our convenient location makes it so much easier for our guests to enjoy the area and...

Montpelier, Vermont, United States
Reviewed 4 weeks ago

Out of all of the places I looked to maybe stay at San Juan area, this place really worked. Where to begin? Clean, cheap and friendly staff. Nice breakfast included. Loved the pool and hot tub area. Access to online computers and wifi. Short walking distance to restaurants and casino. Taxi's always parked outside. Close ride to Old San Juan....

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Helpful?
1Thank Rick L
HolidayInnExpressSJ, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Rick L, Thank you very much for taking the time to write a detailed review about our your recent experience with us. We greatly appreciate your kind words about our staff and our property. We are glad that you enjoyed our facilities, but most importantly, our service levels. Thank you again for your feedback and we look forward to...

Toronto, Canada
Reviewed March 13, 2017

I had previously requested an early check in but none was available although others came after me and were given a room. OK maybe they were paying a different rate etc. but I was asked to wait while the bed was being made. When I saw the room - it was on the ground floor - and 5 feet away...

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Helpful?
Thank Frances W
Ko Chang, Thailand
Reviewed March 6, 2017 via mobile

Great hotel near beach and restaurants. Clean rooms and great WIFI. Straff was helpfull and nice with all requests. Pool was smal but privately, with jaccussie. I higly recomend this hotel for families traveling.

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Helpful?
1Thank Kenneth1977
HolidayInnExpressSJ, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Kenneth1977, Thank you very much for taking the time to write a detailed review about our your recent experience with us. We greatly appreciate your kind words about our staff and our property. We are glad that you enjoyed our facilities, but most importantly, our service levels. Thank you again for your feedback and we look forward to welcoming...

Reviewed March 4, 2017 via mobile

This hotel was a last minute booking due to overcharging at another hotel and we cancelled last minute. When we g Arrived to Holiday Inn Express we were warmly welcomed by the Evening Manager, no hidden fees everything we wanted even free breakfast... Very pleased!!!

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Helpful?
Thank AVA B
HolidayInnExpressSJ, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear AVA B, We would like to thank you for choosing our hotel for your recent vacation and thank you for sharing your review with us. We appreciate your comments about our prime location and complimentary breakfast. Thank you again and hope to see you soon in the near future. Kind Regards

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Enjoy our recently updated Wi-Fi Internet for fast and speedy connection. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 

Additional Information about Holiday Inn Express San Juan Condado

Address: 1 Calle Mariano Ramirez Bages | Bages Condado, San Juan 00907-1687, Puerto Rico (Formerly San Juan Plaza Hotel)
Location: Caribbean > Puerto Rico > San Juan
Price Range: $124 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express San Juan Condado 3*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express San Juan Condado staff and other travelers.
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Questions? Get answers from Holiday Inn Express San Juan Condado staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The hotel doesn't face the ocean but ask for the Bay side view.”
rha600, 1 week ago | Read review
“more space and renovation”
tianziz, 4 weeks ago | Read review
“Don't take any on the ground floor!”
, Mar 13, 2017 | Read review
“Ask for a view of the street rather than the pool. You will be looking at the back of all the other building if you don't.”
dorothymc2017, Mar 3, 2017 | Read review
“Back location should be quieter, however this hotel is off main road and was very quiet during my stay.”
jimfH1923JC, Feb 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question