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Acacia Boutique Hotel

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Acacia Boutique Hotel
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598 Reviews from our TripAdvisor Community

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Showing 567: English reviews
Stone Mountain, Georgia
Reviewed November 8, 2016

I loved Acacia Boutique Hotel from the very moment I walked through the door. It's like a well kept secret in San Juan. The front desk staff (more like hostesses) were wonderful, as was service in the hotel.The hotel is beautiful and intimate, and it's located right next to the beach. The Spanish architecture of the building adds to its...

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Helpful?
Thank suprtay
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. Our staff goes above and beyond, in providing the best possible service to our guests. We are glad you enjoyed your stay at our property and that you were able to enjoy our restaurant Niche Bistro as well as our hot tub facility. We appreciate your feedback and hope you come and visit us again...

Reviewed October 5, 2016 via mobile

Friendly staff at both the Acacia and their sister hotel, Windchime! The food at Niche and the boat bar was awesome! This is a great location for those who want to vacation like the locals. It's within walking distance to the beach and many local restaurants with authentic Puerto Rican cuisine. The only downfall is that the rooms are definitely...

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Helpful?
2Thank Elizabeth H
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We are glad you had such a wonderful time during your stay and that you got the most out of our restaurant Niche Bistro (perfect for couples) and the Boat Bar at our sister property Wind Chimes. We work really hard to make our guests feel welcomed and appreciate your feedback. We will take what...

Reviewed September 23, 2016 via mobile

Very clean botique! No elevators! Close to beach ! Too far from old San Juan and cruise ports! It's a botique! We only stayed one night before our cruise! The pool was up the block! Small little cups for coffee up the block terrible! The staff were very nice ! The best was the bar with pizza at their sister...

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Helpful?
Thank Cschuch
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We work hard to make our guests feel welcomed and appreciate your feedback. We will take what you wrote to provide a better service in the near future. We hope to see you again soon.

Reviewed August 28, 2016 via mobile

I don't give them 0 stars because it won't allow me. I made a reservation for acacia boutique hotel seven months ago, I called a week in advance to say our flight was going to arrive late right it in our account so our room would still be available. When arriving Thursday night the wind chime said we had to...

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Helpful?
Thank Yedelin T
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We apologize for any inconvenience during your stay. We did have a problem with your room at the time you came to check-in which was a double bed and were put in an upgraded room, a king deluxe room in our sister property down the block. We were able to find you an available room...

Montreal
Reviewed August 23, 2016

The property itself is very nice and just steps from the beach. They also offered beach/pool towels, which was very convenient. We didn't use the impressive hot tub much because it was a warm week, but we did make use of the pool at their sister property across the street. The restaurant was quite expensive, so we also ate at...

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Helpful?
Thank tway_mtl
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We are glad you had such a wonderful time in our property and got a chance to try our pizza at the Boat Bar and enjoyed the use of the pool and hot tub as well. We will also take what you wrote to improve on our service and facilities for the near future. We...

Reviewed August 17, 2016 via mobile

Just spent two nights there and it was not worth what we payed. We had to wait 25 minutes to check in cause the guy at the desk was on his break. Very small rooms. There was blood smeared on one of the bathroom walls. They claimed they offered beach towels, but ironically they were out of them both days...

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Helpful?
Thank Emily B
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We apologize for any inconvenience throughout your stay. We will take what you wrote to provide a better service in the nearby future.

Carteret, New Jersey
Reviewed August 16, 2016

The rooms at this hotel are unclean. Be prepared to bring your own cleaning supplies if you decide to stay. There is no parking, you have to find parking on the side streets if you can. Sometimes there is no parking for miles so be prepared to walk through unsafe neighborhood to get to your hotel. The staff is very...

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1Thank pfjuly2005
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for you review. We apologize for any inconvenience during your stay. We are located in a residential area between Ocean Park and Condado in San Juan, a block away from the beach and close enough to a wide variety of bars and restaurants, safe to walk like any metropolitan city at night. We do not have parking but...

Reviewed July 29, 2016 via mobile

Quaint, old feel of a property...the room was basic and in need of some color. The bathroom was nice but needed better lighting. The facility MUST update the linen and should add the same flair of decorating excitement that is seen in the lobby (which is beautiful). I also feel the rooms should be equipped with a microwave OR have...

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Helpful?
Thank Suede B
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We will use what you wrote to provide a better service in the near future. We are glad you enjoyed Ocean Park beach and got a chance to explore our surrounding areas while you stayed at Acacia. We do provide late check-out for an additional fee but it is subject to availability due to occupancy....

Reviewed July 14, 2016

Was a beautiful and pleasant,feel like in family always, clean rooms, the biggest hot tub I haven't seen ,the front desk very nice people specifically Pablo ,the most kind person we met at Puerto Rico,we definitely recommend this hotel and we will come back soon,thanks a lot Ana.

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Thank Islandgal97
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review! We take great pride in providing the best service for our guests and are looking forward to seeing you again, next time you visit our beautiful island.

New York City, New York
Reviewed July 5, 2016

This hotel is near the condo we leased. It is charming and has a wonderful restaurant that my family and I dined at. Perfect for special occasions, romantic dinners. The staff at Acacia are wonderful and friendly. Seriously, just a half block to the beach!

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Helpful?
Thank SoniaBendt
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

We thank you for taking your time in writing your review. We hope you got the most out of our property and were able to truly experience what the island has to offer. Next time you are in the area, please come visit us again and dine at our intimate restaurant Niche Bistro.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Niche Bistro
Niche Bistro
Cuisines: French, Seafood, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
Official Description (provided by the hotel)
Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. If you're a food lover you NEED to come to our restaurant NICHE BRISTO that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner, enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. Sound nice, right? Come and visit us! We're waiting for you. ... more   less 

Additional Information about Acacia Boutique Hotel

Address: 8 Edif Taft Ctr | Condado, San Juan 00911-1270, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $100 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Acacia Boutique Hotel 3*
Number of rooms: 21
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Also Known As:
Acacia Seaside Hotel
Acacia Seaside San Juan
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Questions & Answers

Here's what travelers have asked, with answers from Acacia Boutique Hotel staff and other travelers.
19 questions
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Questions? Get answers from Acacia Boutique Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“A balcony room is nice, can also help keep the room cooler.”
 of 5 bubbles Malachite_xx, 2 weeks ago | Read review
“Ask for a room adjacent to the pool, although they cost more. It's much easier than tracking water through the lobby and up the staircase.”
  • Small rooms.
 of 5 bubbles emmyb2015, Dec 4, 2016 | Read review
“I stayed on the first floor, but a higher floor would have allowed me to sleep with my window open.”
 of 5 bubbles suprtay, Nov 8, 2016 | Read review
“Rooms above the main floor have a balcony. Wish I knew when we booked!”
 of 5 bubbles tway_mtl, Aug 23, 2016 | Read review
“I liked the 2 floor beside the hot tub amazing”
 of 5 bubbles Islandgal97, Jul 14, 2016 | Read review
5 of 5
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