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Doubletree by Hilton San Juan

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105 Ave De Diego Ocean Park Beach, San Juan 00911-3529 Puerto Rico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Price Match Guarantee
$158
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Free cancellation until 01/24/21
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Traveler (897)
360
Panoramas (49)
Room & Suite (469)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Doubletree by Hilton San Juan
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 53 hotels in San Juan
Location
Cleanliness
Service
Value
Travelers' Choice
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights.
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Room & Suite (469)469
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Car hire
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Vending machine
Table tennis
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Outdoor furniture
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Safe
Bottled water
Iron
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Price Match Guarantee
3,372Reviews170Q+A100Room tips
Traveler rating
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Popular mentions
Upekkhapr Sylvia Fernandez wrote a review Oct 2020
San Juan, Puerto Rico9,113 contributions296 helpful votes
+1
I live in Puerto Rico and this is my favorite hotel in Condado! They have amazing facilities, delicious food at the restaurant and coffee shop and the recreational area at the hotel with pool is just lovely and always Very Clean! The beach area they use is very relaxing! Carla at the restaurant is very knowledgeable and kind! I encourage everyone to take advantage of the amazing low prices these days and enjoy such an amazing hotel!
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Date of stay: October 2020Trip type: Traveled with friends
4 Helpful votes
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Response from Yodil Caban, General Manager at Doubletree by Hilton San Juan
Responded 5 days ago
Saludos Upekkhapr, We loved reading your review and appreciate all of your kind words. We will make sure to share your comments with Carla from the restaurant and congratulate her for the outstanding service We truly look forward to welcoming you back soon again. Always at your service, The Team @ Doubletree by Hilton San Juan Should any of our future guests have any questions or concerns regarding our hotel please contact us directly at 1-877-926-3030, e-mail us at reservations@sanjuandoubletree.com or visit us at sanjuandoubletree.com
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dustythoughts wrote a review Aug 2020
Manchester, Connecticut1,095 contributions398 helpful votes
Hotel's Favorite
This fantastic, welcoming hotel is centrally located in the Ocean Park/Condado area and is right by the Starbucks Plaza and a SuperMax supermarket, so there's plenty to do. It's also a 5-10 minute walk to the beach. The staff were super friendly and helped me get check in with no problems, the rooms were spacious and comfortable with a lot of light, and the lobby had screens with flight times out of Luís Muñoz Marín Airport. Cafe Pierre around the corner has fantastic cocktails. This hotel was really clean, and it was obvious that the staff took pride in providing a great stay for their guests.
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Date of stay: December 2019
Rooms
Cleanliness
Service
3 Helpful votes
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Response from Yodil Caban, General Manager at Doubletree by Hilton San Juan
Responded 5 days ago
Saludos Dustythoughts, Thank you for the great review. We loved reading that you had a lovely and refreshing stay! Looking forward to your next visit. Always at your service, The Team @ Doubletree by Hilton San Juan Should any of our future guests have any questions or concerns regarding our hotel please contact us directly at 1-877-926-3030, e-mail us at reservations@sanjuandoubletree.com or visit us at sanjuandoubletree.com
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Marilyn R wrote a review Oct 2020
1 contribution1 helpful vote
Cafe Pierre restaurant: their food, their staff, drinks were excellent Starbucks walking distance available- great baristas ! Lily Chocolate Snack store - staff was excellent, very helpful and had the right inventory needed. Front desk staff - customer service oriented, friendly, knowledgeable, they were spectacular / most liked The balcony and the view to the pool was spectacular / hammock availability was also great I stayed at the hotel 8 days and When we requested to clean the bedroom, they did not vacuum the carpet, they did not change the linens of the bed, they did not remove the used towels and the bathroom was not cleaned. Marilyn 469 975 6264
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: quiet bedrooms / hallway, bedroom access to the front desk area available
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1 Helpful vote
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Response from Yodil Caban, General Manager at Doubletree by Hilton San Juan
Responded 5 days ago
Saludos MarilynrW4954YA, We are humbled that you would choose to stay with us during such a trying time. We are grateful for your kind words, at the same time have taken note of the areas in which we can improve. We will share these with our team. We hope to be able to welcome you back soon again. Always at your service, The Team @ Doubletree by Hilton San Juan Should any of our future guests have any questions or concerns regarding our hotel please contact us directly at 1-877-926-3030, e-mail us at reservations@sanjuandoubletree.com or visit us at sanjuandoubletree.com
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julisan_309 wrote a review Aug 2020
San Juan, Puerto Rico8 contributions22 helpful votes
This hotel is perfectly located in San Juan, close to anywhere you would like to be. A great market is across the street and authentic stores and independent restaurants close. To explore PR this is the best place to stay. Wish I could stay longer.
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Date of stay: July 2020Trip type: Traveled as a couple
3 Helpful votes
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Catalina wrote a review Jul 2020
Houston, Texas3 contributions3 helpful votes
To begin with the worst of the worst let’s start by saying stopped to get a bottle of wine at the essentials did not have the price I have to walked over to the bar to get the price waiter said he did not know the price of the bottle so he said take it for $40.I order food from the bar bartender said it would take 20 minutes 40 minutes later I didn’t have any food in front of me. Under staffed. For god sake it’s summer. Staff according to forecasts. Hotel charges for resort fee. When you have the hot tub not working and the gym is close. Pool, dirty towels everywhere and water was dirty as well. With this being said not a very good stay. Has hotel management contact me no. I don’t recommend this place. Save your money. Go elsewhere
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Date of stay: July 2020Trip type: Traveled with family
1 Helpful vote
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Response from Yodil Caban, General Manager at Doubletree by Hilton San Juan
Responded Jul 18, 2020
Saludos Catalina, The health and well-being of our guests and team members is our top priority. This is way that due to the evolution of the global health situation, we have implemented several new procedures, which may delay the service process of our restaurant. We would like to apologize for this and will review to improve. The reason why our hot tub and gym were closed was due to a government mandate not allowing these services during the pandemic. Once again, we would like to apologize for all of the inconveniences that you have mentioned. As the global health situation improves, we should be able to open all of our services and provide the outstanding experience that the great majority of our reviews mention. We do hope to be able to welcome you back once things normalize. If we can be of service to you in any way please do not hesitate to contact us directly at reservations@sanjuandoubletree.com. Always at your service, Yodil Cabán General Manager Should any of our future guests have any questions or concerns regarding our hotel please contact us directly at 1-877-926-3030, e-mail us at reservations@sanjuandoubletree.com or visit us at sanjuandoubletree.com.
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PRICE RANGE
$159 - $307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton san juan hotel san juan, doubletree san juan, san juan doubletree, best western san juan, san juan best western, hotel pierre puerto rico
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
184
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Frequently Asked Questions about Doubletree by Hilton San Juan
Which popular attractions are close to Doubletree by Hilton San Juan?
Nearby attractions include Museo de Arte de Puerto Rico (0.2 miles), Calle Loiza (0.1 miles), and El Bar Bero (0.1 miles).
What are some of the property amenities at Doubletree by Hilton San Juan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Doubletree by Hilton San Juan?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Doubletree by Hilton San Juan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Doubletree by Hilton San Juan?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Doubletree by Hilton San Juan?
Conveniently located restaurants include Cayo Caribe condado, Cafe Marquesa, and Nonna Cucina Rustica.
Are there opportunities to exercise at Doubletree by Hilton San Juan?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Doubletree by Hilton San Juan?
Yes, dry cleaning and laundry service are offered to guests.
Does Doubletree by Hilton San Juan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Doubletree by Hilton San Juan?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Doubletree by Hilton San Juan?
Many travelers enjoy visiting Old San Juan (3.6 miles), Castillo San Felipe del Morro (4.1 miles), and San Juan National Historic Site (3.3 miles).