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Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
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2,587 Reviews from our TripAdvisor Community

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Showing 2,359: English reviews
Scotland
Reviewed 2 days ago NEW

We chose this hotel for a two night stay after a cruise. Warm welcome. Good location, great service and friendly staff. Room a bit dated but very clean. Lovely pool and garden area. Extensive breakfast. Would recommend.

Review collected in partnership with DoubleTree by Hilton
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Thank FeathersMcGraw
HOTEL’S FAVORITE REVIEW
Reviewed November 18, 2016 via mobile

Had the most amazing experience at this beautiful hotel. from the moment you walk in Its so modern and SUPER clean. The location is great! Walking distance to beautiful beaches, restaurants and shops. The staff is friendly, knowledgeable and trully make you feel like family. Our room was beautiful, great view and so convenient with microwave and fridge for our...

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11Thank Rosadelia M
About Hotel's Favorite Review
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Rosadelia M, Thank you for such a great review and for sharing your pictures! We as well look forward to welcoming you back on your next visit to Puerto Rico. If we can assist with your travel plans please do not hesitate to call us at 1-877-926-3030 or e-mail us at reservations@sanjuandoubletree.com. Always at your service, Yodil Cabán yodil.caban@hilton.com...

Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

Staff was very seviceble and in great disposition to help at all times. Steps from the beach and great restaurants. For me it's all about location and service, and I was extremely pleased with both. Would definitely stay here again.

Review collected in partnership with DoubleTree by Hilton
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1Thank Andres C
A TripAdvisor Member
1 review
Reviewed 4 days ago NEW

I went to this hotel to celebrate my birthday with 14 of my friend, we had a blast. We arrived to the hotel at 7am, and everyone's room was ready. We hung out at the pool every night, the entire staff was friendly and very accommodating. The grilled chicken salad was great. The price and location was great. Will definitely...

Review collected in partnership with DoubleTree by Hilton
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Thank A TripAdvisor Member
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos, We are honored that you would choose us, to celebrate your 50th birthday and love to read that you had a great time! We look forward to welcoming you back and celebrating many more birthdays! Thank you for sharing your experience. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at sanjuandoubletree.com,...

Bishop Auckland, United Kingdom
Reviewed 4 days ago NEW

Stayed here for three nights we had a very large room which was quiet, there was a nice outdoor swimming pool with chairs, hammocks etc, had breakfast one morning on site which was very good, OK there was some work going on but it did not really matter to us as we spent most of the time visiting the private...

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Thank catherine p
Panama City, Panama, Panama
Reviewed 5 days ago NEW

The Hotel is very nice. Room is very comfortable. AC temp you can easily adjutst to your needs. Restroom is a bit small but enough for Hotel. Location is good and loby well in cleanness.The floors are quiet.

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1Thank JuanchoGalan
Dakota, Illinois
Reviewed 6 days ago NEW

First Hilton that I come across that does not provide priority check in, late check out or free upgrade. The rooms are not as good/as new as other Hiltons and the bathrooms very small compared to the size of the room. Maids at scream each other in the hallways and have no respect for paying guests.

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1Thank robmitch6911
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos robmitch6911, We greatly value our Diamond guests and appreciate their loyalty to Hilton. We are truly sorry that your experience at our hotel was not to your expectations and that given our sold out situation we could not offer a room upgrade. I have taken notes regarding our housekeeping team and will make sure to address it properly. If...

London, Canada
Reviewed 6 days ago NEW

The hotel, staff and area is very good. Close to good restaurants, shopping and sightseeing. Across the street from a 24 hr. supermarket. Very clean, comfortable and a friendly staff. Main floor rooms can be pool side.

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2Thank usuck69
toronto, Canada
Reviewed 6 days ago NEW

very convenient. Near supermax. Walking distance to public beach access. Easy going staff. free bikes to use. near highway access for uber and taxies. Next to Starbucks and pizzeria. Near allot of other stores, bars, amenities.

Review collected in partnership with DoubleTree by Hilton
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3Thank J5853ILrobm
Bridgeport, Connecticut
Reviewed 1 week ago NEW

First, its hard to know where in San Juan to stay when you are traveling to this island, and to give people some perspective, although this hotel does have all amenities one may be looking for, its located in the middle of a busy street and its not on a chunk of beach, as other hotels nearby are, I guess...

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3Thank kiradavids
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos kiradavids, We encourage our guests to visit our web site at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com should they have any questions about our hotel or would like to get to know us better. As you have mentioned, we are not a beach front property, but do strive to offer the best possible value and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $141 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Hilton Hotels Direct, Expedia and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#2 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree by Hilton San Juan staff and other travelers.
108 questions
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phoenix, az
4 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
19 days ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a big room”
 of 5 bubbles 223catherinep, 4 days ago | Read review
“quiet floors”
 of 5 bubbles JuanchoGalan, 5 days ago | Read review
“the room views are city & pool.”
 of 5 bubbles usuck69, 6 days ago | Read review
“rooms looking over the pool are the quietest”
 of 5 bubbles DeC53, 1 week ago | Read review
“I would have requested a room with some kind of view if staying longer.”
 of 5 bubbles 334heatherg, Dec 7, 2016 | Read review
5 of 5
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