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Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
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2,452 Reviews from our TripAdvisor Community

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Showing 2,239: English reviews
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Power went out last Wednesday across the entire island. The Doubletree never lost power, water , internet, food or cold drinks. They went out of their way to not only help their guests but folks from other hotels who didn't have power and folks who just needed a place to stay for a night or two. Whenever I arrive, everyone... More 

Helpful?
3 Thank Bruce G
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We felt at home, everything was perfect and having stayed in a lot of hotels found this one one of the best Thanks to all the staff who were a pleasure to deal with, food was cooked to order and staff very attentive

Helpful?
3 Thank Robert F
Aguadilla, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great facilities on and off premises. Nearby Starbucks and grocery store. Friendly staff. Nice room and comfortable beds. No complaints here. Would definitely visit again. We got an excellent deal via a third party website.

Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank JoseAreizaga
Craiova, Romania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were for the first time in San Juan, it took us some time to choose the hotel but from the moment we stepped in we realized we've made the right decision. Close to the beach, it seems it is in a safe neighborhood, relatively close to Old San Juan, medium size, without a casino. We have stayed here for... More 

Helpful?
2 Thank catalin s
Baltimore, United States
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

5 Star mark for great customer service, hospitality, and value. I enjoyed the stay - my room was ready and if I needed anything, I was treated with caring. Thank you for making my business trip enjoyable.

Review collected in partnership with DoubleTree by Hilton

Helpful?
4 Thank Irene Z
Washington
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Exceeded my expectations! As a world traveler and global citizen, when I go on vacation – I want to feel that I am at Home! All was ready, room and help to get my luggage... Totally amazing, hotel is like a spa - you do NOT want to leave. Thanks to a great staff but most of all for attention... More 

Helpful?
3 Thank irenezoppi
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Irenezoppi, Thank you for sharing such an amazing review of our hotel and team! It is reviews like yours that motivate us and keeps our guest centric culture going. Thank you for your loyalty and for being part of our Doubletree by Hilton San Juan family. We look forward to welcoming you back to your Puerto Rican home, many... More 

Cape Coral, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Check in very easy staff went above and beyond rooms up to date and clean location was great I felt the restaurant was over priced and not happy with the food but the restaurant staff were great I liked the location

Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank helenec6
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Helenec6, It is nice to read that you found our rooms up to date and clean, that our location was great and that our staff went above and beyond. I have shared your feedback with the restaurant and have, as well congratulated the staff for their efforts and service. Thank you, for your feedback and we hope to welcome... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Upon check in our room wasnt ready and we had to wait well over an hour. We got to our room and the a/c didn't work. We were moved to another room ( after unpacking) and after getting to the new room and unpacking again, we were asked to move rooms again because some one had digitally booked the room... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank sharonmX1742HG
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos SharonmX1742HG, We are truly sorry that our hotel did not meet your expectations. What you have described is not typical of our hotel and staff. Our guest’s satisfaction is really important to us and I can assure you that we will be addressing the issues that you have mentioned. Once again, we are sorry that we did not meet... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me say as the first thing that the hotel is awesome very big and very clean, I walked away actually thinking that its a shame because the hotel is actually so great and its located next to restaurants, spa, starbucks, close to the beach, has a gym, parking etc so much stuff to love about it! But i have... More 

Helpful?
2 Thank HeidiBatonRouge
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos HeidiBatonRouge, Thank you for describing our hotel as awesome and amazing! At the same time we are truly sorry that we were not able to meet your expectations in some service areas. This is not typical of our staff and general operations. We have taken note of the issues you mentioned and will address them accordingly. If we can... More 

Dorado, Puerto Rico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there just one night and I was impressed. We were there because we were going to be filming a segment for a TV show. The staff was unaware of our purpose there so we were treated as any other client. Check in was smooth, we even got some warm, fresh chocolate chip cookies that they bake at the... More 

Helpful?
5 Thank lizor32000
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $140 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#2 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
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