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105 Avenida De Diego Ocean Park Beach, San Juan 00911-3529 Puerto Rico
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel San Juan
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 58 hotels in San Juan
Location
4.3
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
The Doubletree by Hilton San Juan, a modern full-service hotel, offers a wonderful balance of relaxed comfort and the hospitality for which San Juan is known. Enjoy upscale amenities and location in the popular Condado area of Puerto Rico's capital city. Stay within walking distance of sandy beaches and the best casinos. Our beautifully appointed hotel is only 3 miles from the Old San Juan historic district and 5 miles from San Juan International Airport (SJU).
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Car hire
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Vending machine
Table tennis
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Outdoor furniture
Shared lounge / TV area
Shops
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Safe
Bottled water
Iron
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
87Good for walkers
Grade: 87 out of 100
51Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
3554Reviews180Q+A100Room tips
Traveler rating
  • 2,158
  • 984
  • 270
  • 91
  • 51
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Popular mentions
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Most Recent
557ivelizr wrote a review Sep 23
Middletown, New York2 contributions1 helpful vote
My boyfriend and I traveled knowing we would face hurricane Fiona and I’m glad we did. The staff at this hotel made you feel welcomed and at home. They accommodated everyone accordingly and went above and beyond to make everyone feel safe, loved and appreciated. Can’t wait to go again in the near future
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Keisha C wrote a review Jul 2022
Isabela, Puerto Rico6 contributions5 helpful votes
Hotel's Favorite
We really like this hotel for its location when we go to the city, but most of all for the staff that is always supportive, attentive and make the most out of the experience. Hotel is clean, super cozy and the rooms are just perfect for a family of 3! Front desk staff is great. Have to mention Christian who greets you upon arrival and always goes above and beyond. Alejandro at the restaurant was great as well and made everything to help us during breakfast. Not our first time there and it sure won’t be our last!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Denise Santos, Guest Services / Front Office at DoubleTree by Hilton Hotel San Juan
Responded Jul 18, 2022
Thank you for sharing your experience, we are happy to heard that our staff made a possitive impact on your stay. Hope to have you stay with us again soon, for assistance in future reservations please contact us directly at (877) 926-3030 or email us at reservations@sjdoubletre.com Always at your service, Denise Santos Hotel Mnaager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sebrown81 wrote a review Sep 21
Washington DC, District of Columbia1 contribution3 helpful votes
I was so happy with my system at the double tree. Everyone was just so helpful and friendly. I can not wait to go back and stay there. I can not remember everyone's name.. but to name a few, Christian, jezial, Roberto Alejandro, yomary..all of the front desk hotel personal was just awesome. I highly recommend this hotel.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Anna S wrote a review Sep 18
3 contributions
The staff at the Doubletree was always professional and courteous. The all answered the millions I asked each day! I had a great time with Gadriel, Stephanie, Will, Abigail, Jadil, Lemarie, Alejandra, Margarita and so many more! I would definitely return to the Doubletree for a stay!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nikki S wrote a review Sep 9
2 contributions
I was very disappointed with my beach trip today. I was driven to the beach this morning and when I asked for a chair, umbrella and towel I was given a chair by having it slammed one the beach. The works had a very bad attitude. I went back to his stand to ask for an umbrella and he was mad that I asked and was very rude when he was setting it up. At this point I did not want to ask for a towel so I walked back over to grab myself. I am very disappointed with my experience and I hope the i ls not anyone with this attitude working anything the future.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Denise Santos, Guest Services / Front Office at DoubleTree by Hilton Hotel San Juan
Responded 2 weeks ago
Saludos, nikkis1579J We are truly sorry if the Beach Club services did not meet your expectations and would like to apologize for any inconvinience encountered during stay. Please feel free to contact us directly for any further feedback, we will share your comments with the Beach Club staff and management for the necesary corrections. We hope to have stay with us again in a near future, you have our comitment that we will aim to exced your expectations. If we can be of further service to you, please do not hesitate to contact us at 1-877-926-3030, or e-mail us at reservations@sanjuandoubletree.com. Always at your service, Denise Santos Hotel Manager dsantos@sjdoubletree.com Should any of our future guests have any questions or concerns regarding our hotel please contact us directly at 1-877-926-3030, e-mail us at reservations@sanjuandoubletree.com or visit us at sanjuandoubletree.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dmitry1112022 wrote a review Sep 5
Columbia, Missouri1 contribution1 helpful vote
Great hotel with a lot of amenities for relaxation and for rest, spa swimming pool, 24h fitness center, large lobby with leather chairs and glass roof. 7 mins for walking to the beach with couches and umbrellas. Many restaurants and shops are around.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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LaTanya G wrote a review Sep 5
3 contributions
The hotel was wonderful, from the staff to the food, the pool and rooms were amazing. I was however disappointed with the term they use for their beach club. This is not a beach club, you have one individual who is laying around on the beach chairs under an umbrella and a bag of towels. There are NO amenities there, no rest room, no drinks or food. Local people were walking by selling food out of bags and carts. The entrance to the 'beach club' is a dirty worn down party with public access to the beach. To actually get into the water you had to walk through this extremely dirty water. This is the definition of what an actual beach club should be. A beach club is there to make your day at the beach exceptional and hassle free. It’s a place that you don’t want to leave and a place you don’t have to for the whole day because they have all the facilities there: changing rooms, showers, restaurant, bar, sometimes even transport, table service, valet parking, pool, water sports, shop, wifi etc. Change your website Hilton/DoubleTree all you are offering is access to the public beach when I could have stayed at an actual resort with better access.
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Date of stay: September 2022
Location
Service
Sleep Quality
Room Tip: If you are making your selecting based on the fact that they offer a 'beachclub' DON;T
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Susan O wrote a review Sep 1
1 contribution1 helpful vote
we stayed 1 week had no complaints,room was nice ,housekeeping provided whenever we asked,we enjoyed the bar,food was good,front desk was always friendly,workers were always smiling and friendly.Cabs were readily avaliable .I didn't get all the workers names but Ricardo drove us to the beach,Jose was bartender, Stephanie was there at breakfast.everything was clean.my husband and I enjoyed ourselves and plan on returning.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Denise Santos, Guest Services / Front Office at DoubleTree by Hilton Hotel San Juan
Responded 3 weeks ago
Saludos Susanol54331z, Thank you for the 5 stars review! We are glad you enjoyed our services and facilities but most important that you were able to experience the commitment of service from our staff. Thank you for staying with us and feel free to contact us directly for any assistance in future reservations at (877) 926-3030 or email us at reservations@sjdoubletre.com Always at your service, Denise Santos Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Voyager64735326215 wrote a review Aug 2022
1 contribution
People at this location are very rude, we stand at the lobby for almost 1 minutes and the staff were just chillin, talking laughing and not paying attention to customers arriving until we said hello, luck of professionalism they are careless and lazy. I'll NOT stay at this location again.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Denise Santos, Guest Services / Front Office at DoubleTree by Hilton Hotel San Juan
Responded 3 weeks ago
Saludos Votager64735326215, We are truly sorry if our services did not meet your expectations and would like to apologize for any inconvinience encountered during stay. We hope to have stay with us again in a near future, you have our comitment that we will aim to exced your expectations. If we can be of further service to you, please do not hesitate to contact us at 1-877-926-3030, or e-mail us at reservations@sanjuandoubletree.com. Always at your service, The Team of the Doubletree by Hilton San Juan Should any of our future guests have any questions or concerns regarding our hotel please contact us directly at 1-877-926-3030, e-mail us at reservations@sanjuandoubletree.com or visit us at sanjuandoubletree.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy M wrote a review Aug 2022
London, United Kingdom86 contributions12 helpful votes
My wife and I stayed here for a week for our first visit to Puerto Rico. I've stayed in a number of Doubletree and Hilton's other hotels over the years and this one was especially good and had a family atmosphere and familiarity with the brand that was great when we were so far away from our home in Scotland. The hotel is modern clean and best of all the staff were great - really friendly like everyone we met on the island. The hotel and rooms are air conditioned, which was a must for us, the pool area outside was superb and was great to have bar service out there as well. We used the beach transport and longer once and that was really good too. Bar staff were very good as well as the front desk (thanks for the extra teabags !), however a special shout out to the cleaning staff - they did a great job and let us choose how often we needed the room cleaned, which was great given we were there for a while. As always with holidays it's hard to remember names, but Jose and Will in the bar were very great and had good conversation too :-) Hotel location is good and I especially liked the 24/7 supermarket across the road as well as the handy Starbucks (!) So in summary a great hotel and staff that I wouldn't hesitate in recommending.
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: A corner room looking out onto the pool are
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Denise Santos, Guest Services / Front Office at DoubleTree by Hilton Hotel San Juan
Responded 3 weeks ago
Saludos Andy M, Thank you for the 5 stars review! We are happy to learn that you were able to experience the commitment of service from our staff, we will sharing your comments with Jose, Will and the rest of the staff and will congratulate them for making a possitive impact in your stay. Hope to have you stay with us again soon, for assistance in future reservations please contact us directly at (877) 926-3030 or email us at reservations@sjdoubletre.com Always at your service, Denise Santos Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$194 - $310 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton san juan hotel san juan, doubletree san juan, san juan doubletree, best western san juan, san juan best western, hotel pierre puerto rico
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
184
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Frequently Asked Questions about DoubleTree by Hilton Hotel San Juan
Which popular attractions are close to DoubleTree by Hilton Hotel San Juan?
Nearby attractions include Museo de Arte de Puerto Rico (0.2 miles), Calle Loiza (0.09 miles), and El Bar Bero (0.1 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel San Juan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel San Juan?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel San Juan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel San Juan?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel San Juan?
Conveniently located restaurants include Cayo Caribe condado, Cafe Marquesa, and Bebo's Cafe.
Are there opportunities to exercise at DoubleTree by Hilton Hotel San Juan?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel San Juan?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel San Juan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel San Juan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Hotel San Juan?
Many travelers enjoy visiting Old San Juan (3.6 miles), San Juan National Historic Site (3.3 miles), and Castillo San Felipe del Morro (4.1 miles).