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DoubleTree by Hilton Hotel San Juan

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Traveler (1023)
360
Panoramas (49)
Videos (1)
What is Travelers’ Choice?
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About

#6 of 58 hotels in San Juan
Location
4.3
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
The Doubletree by Hilton San Juan, a modern full-service hotel, offers a wonderful balance of relaxed comfort and the hospitality for which San Juan is known. Enjoy upscale amenities and location in the popular Condado area of Puerto Rico's capital city. Stay within walking distance of sandy beaches and the best casinos. Our beautifully appointed hotel is only 3 miles from the Old San Juan historic district and 5 miles from San Juan International Airport (SJU).
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Kids stay free
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Plunge pool
Shallow end in pool
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Game room
Hiking
Water sport equipment rentals
Bicycle tours
Billiards
Karaoke
Patio
Table tennis
Walking tours
Board games / puzzles
Nightclub / DJ
Children's playground
Children's television networks
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Air purifier
Housekeeping
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish, Portuguese
Hotel links
Special Offer:Book in Advance and Save up to 17%

Location

105, 3529 Avenida José De Diego, San Juan 00911-3529 Puerto Rico
DoubleTree by Hilton Hotel San Juan
3,746Reviews187Q+A100Room tips
Traveler rating
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Popular mentions
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Vic M wrote a review Apr 15
1 contribution1 helpful vote
Was presently surprised by the quality of the facility and the friendliness of staff. Service was top notch. We were able to check into our room early, the valet crew greeted us every time we entered, and the bartender, Pablo, was super friendly and gave us a ton of great recommendations while we were in town. Would definitely stay here again!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Adrienne S wrote a review Mar 2024
Fort Collins, Colorado43 contributions51 helpful votes
Hotel's Favorite
Lovely hotel with great amenities. And both the front desk and the restaurant personnel were extraordinary friendly and helpful. A special thank you to Joanne and Naomi in Cafe Pierre for their kindness, and to Jeziel at the front desk who graciously answered our many questions. We had a delightful stay!
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Yodil Caban, Owner at DoubleTree by Hilton Hotel San Juan
Responded Mar 4, 2024
Saludos Adrienne S, It is always fulfilling to read that our guests had a lovely stay and enjoyed our amenities. Your kind words about our front desk and restaurant personnel, especially Joanne, Naomi, and Jeziel, are truly appreciated. Providing exceptional service and creating a positive experience for our guests is our top priority, and it's always rewarding to read when we've succeeded. We hope to have the pleasure of hosting you again soon. Always at your service, Yodil Caban yodil.caban@hilton.com General Manager For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jerseymariner wrote a review Apr 13
Rio Grande, New Jersey709 contributions297 helpful votes
Excellent place to stay while we waited to board a ship. Well away from the congestion of the Old Town, but only a 10 minute cab ride when you want to get there. The hotel is spotlessly clean, well appointed, and offers a great restaurant/bar that provides service where on the property. The room we had was equipped with fridge, microwave, a safe and large tv. HVAC worked well, as did the shower. Be aware that 8th floor rooms are not “accessible “ there are stairs between the elevators and the hallway. All of the staff were friendly friendly and helpful to the extreme! No request wet unfulfilled and extra effort was the norm.
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Date of stay: April 2024Trip type: Traveled as a couple
Room Tip: Definitely try the restaurant, Cafe Pierre.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Angela S wrote a review Apr 9
1 contribution1 helpful vote
This trip was amazing! I went for my 40th birthday. The Double Tree by Hilton Staff was amazing! Our housekeeping staff was amazing, thank you Juana! Eduardo and Pablo did their thang! Michael the Hitel manager made sure we were always taken care of!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Evandra J wrote a review Apr 8
1 contribution1 helpful vote
We had everything we needed at all times. Checking in and out was speedy and seamless. The rooms were on the small side but well laid out. The hotel is definitely family friendly. We enjoyed swimming and room service (almost daily). We are already planning a return trip based on the hotel, its amenities and top tier customer service.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Alice S wrote a review Apr 8
Brooksville, Florida37 contributions17 helpful votes
Had a another great experience at the DoubleTree San Juan. Always clean and comfortable. Associates are always willing to go above and beyond. Close to airport and ship port. Cafe Pierre's on site has a great menu, always good. Drinks at the bar and good conversation with bar staff. Nice pool, concierge always helpful. Free ride to and from beach with umbrella and chairs included. The adult hot tub is 24 hours which is great after a late night out on the town. Walking distance to local sights and shops. 24 hour grocery store across the street. Always feel safe and always a warm welcome with a warm cookie at check in.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Fitness center was good and love the pool table.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Angel T wrote a review Apr 7
1 contribution3 helpful votes
The staff is friendly and well behaved. A free drink coupon was offered for use in the hotel's bar. The room was very clean, with extra towels, and bottles of water so guests can prepare their coffee . Good looking lobby with lots of open space. Pool area has different games to play for fun, extra towels for guests, jacuzzi, and a gym with both cardio machines and free weights. Parking space was big enough to fit a big group of business partners. The Marines appreciate all you do for us.
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Jam S wrote a review Apr 7
3 contributions2 helpful votes
I recently had a nice visit to the Double tree by Hilton in San Juan. The hotel is an accessible location close to restaurants, pharmacies, grocery stores and even to some historic places like el Morro. They have a perfect parking system with lots of space, they greet you with a warm cookie and complimentary drink. Once you get to the room, you have and awesome view of the city or the backyard of the hotel where they have a nice Jacuzzi, pool, and play area for the kids. They are equipped with a gym that has a variety of equipment. They have an impeccable customer service system that made me feel at home every time I needed them or had a question. Thank you for taking care of America’s finest!
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Christian F wrote a review Apr 7
Carolina1 contribution3 helpful votes
The customer service was way beyond excellent. The treatment I received was unparalleled. Every request was met with a smile and no detail was overlooked. The staff's attention to detail was truly exceptional. The staff members demonstrated a genuine commitment to ensuring that my stay was comfortable. Whether it was the front desk staff, housekeeping or restaurant servers, everyone went above and beyond. Thanks to the excellent customer service provided by the staff and the care you have towards the Marines. I would highly recommend this hotel to anyone looking for a memorable and enjoyable stay.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Marc P wrote a review Apr 7
1 contribution3 helpful votes
The rooms are very nice and comfortable. It offers various comfort amenities like coffee, water, soap, lotion, hair/conditioner, pool and laundry services along with being in a good location where everything was near if I needed anything. The restaurant food is always delicious although expensive. We get a complementary drink for being frequent flyers. The beds are very nice and I'm always able to get a good night's rest which I don't usually do at home. The staff are very willing and helpful and overall staying in the hotel is consistently a very pleasant experience. Thank you.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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PRICE RANGE
$251 - $353 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton san juan hotel san juan, doubletree san juan, san juan doubletree, best western san juan, san juan best western, hotel pierre puerto rico
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
184
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOUBLETREE BY HILTON HOTEL SAN JUAN $170 ($̶3̶1̶7̶) - Updated 2024 Prices & Reviews - Puerto Rico

Frequently Asked Questions about DoubleTree by Hilton Hotel San Juan
What are some of the property amenities at DoubleTree by Hilton Hotel San Juan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel San Juan?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel San Juan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel San Juan?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
Are there opportunities to exercise at DoubleTree by Hilton Hotel San Juan?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel San Juan?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel San Juan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel San Juan?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Does DoubleTree by Hilton Hotel San Juan have any great views?
Yes, guests often enjoy the city view available here.
Is DoubleTree by Hilton Hotel San Juan accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.