My boyfriend and I traveled knowing we would face hurricane Fiona and I’m glad we did. The staff at this hotel made you feel welcomed and at home. They accommodated everyone accordingly and went above and beyond to make everyone feel safe, loved and appreciated. Can’t wait to go again in the near future
We really like this hotel for its location when we go to the city, but most of all for the staff that is always supportive, attentive and make the most out of the experience. Hotel is clean, super cozy and the rooms are just perfect for a family of 3! Front desk staff is great. Have to mention Christian who greets you upon arrival and always goes above and beyond. Alejandro at the restaurant was great as well and made everything to help us during breakfast. Not our first time there and it sure won’t be our last!
I was so happy with my system at the double tree. Everyone was just so helpful and friendly. I can not wait to go back and stay there. I can not remember everyone's name.. but to name a few, Christian, jezial, Roberto Alejandro, yomary..all of the front desk hotel personal was just awesome. I highly recommend this hotel.
The staff at the Doubletree was always professional and courteous. The all answered the millions I asked each day! I had a great time with Gadriel, Stephanie, Will, Abigail, Jadil, Lemarie, Alejandra, Margarita and so many more! I would definitely return to the Doubletree for a stay!
I was very disappointed with my beach trip today. I was driven to the beach this morning and when I asked for a chair, umbrella and towel I was given a chair by having it slammed one the beach. The works had a very bad attitude. I went back to his stand to ask for an umbrella and he was mad that I asked and was very rude when he was setting it up. At this point I did not want to ask for a towel so I walked back over to grab myself. I am very disappointed with my experience and I hope the i ls not anyone with this attitude working anything the future.
Great hotel with a lot of amenities for relaxation and for rest, spa swimming pool, 24h fitness center, large lobby with leather chairs and glass roof. 7 mins for walking to the beach with couches and umbrellas. Many restaurants and shops are around.
The hotel was wonderful, from the staff to the food, the pool and rooms were amazing. I was however disappointed with the term they use for their beach club. This is not a beach club, you have one individual who is laying around on the beach chairs under an umbrella and a bag of towels. There are NO amenities there, no rest room, no drinks or food. Local people were walking by selling food out of bags and carts. The entrance to the 'beach club' is a dirty worn down party with public access to the beach. To actually get into the water you had to walk through this extremely dirty water. This is the definition of what an actual beach club should be. A beach club is there to make your day at the beach exceptional and hassle free. It’s a place that you don’t want to leave and a place you don’t have to for the whole day because they have all the facilities there: changing rooms, showers, restaurant, bar, sometimes even transport, table service, valet parking, pool, water sports, shop, wifi etc. Change your website Hilton/DoubleTree all you are offering is access to the public beach when I could have stayed at an actual resort with better access.…
we stayed 1 week had no complaints,room was nice ,housekeeping provided whenever we asked,we enjoyed the bar,food was good,front desk was always friendly,workers were always smiling and friendly.Cabs were readily avaliable .I didn't get all the workers names but Ricardo drove us to the beach,Jose was bartender, Stephanie was there at breakfast.everything was clean.my husband and I enjoyed ourselves and plan on returning.
People at this location are very rude, we stand at the lobby for almost 1 minutes and the staff were just chillin, talking laughing and not paying attention to customers arriving until we said hello, luck of professionalism they are careless and lazy. I'll NOT stay at this location again.
My wife and I stayed here for a week for our first visit to Puerto Rico. I've stayed in a number of Doubletree and Hilton's other hotels over the years and this one was especially good and had a family atmosphere and familiarity with the brand that was great when we were so far away from our home in Scotland. The hotel is modern clean and best of all the staff were great - really friendly like everyone we met on the island. The hotel and rooms are air conditioned, which was a must for us, the pool area outside was superb and was great to have bar service out there as well. We used the beach transport and longer once and that was really good too. Bar staff were very good as well as the front desk (thanks for the extra teabags !), however a special shout out to the cleaning staff - they did a great job and let us choose how often we needed the room cleaned, which was great given we were there for a while. As always with holidays it's hard to remember names, but Jose and Will in the bar were very great and had good conversation too :-) Hotel location is good and I especially liked the 24/7 supermarket across the road as well as the handy Starbucks (!) So in summary a great hotel and staff that I wouldn't hesitate in recommending.…