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Sheraton Old San Juan Hotel

Hotels.com$155*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$198*
$155*
$198*
$155*
$198*
$155*
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Sheraton Old San Juan Hotel
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2,314 Reviews from our TripAdvisor Community

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Showing 2,104: English reviews
Washington
Reviewed January 28, 2015

This hotel is perfectly located across from Pier 2 (ferry to Bacardi House in Catana), 10 min walk to Castillo San Cristobal Fort, 10 min walk to La Princessa Fountain, 15-20 min walk to El Morro Castle, and about 5 mins from restaurants, bars, and TONS of shops. This area is always full of excitement. For kids: there is a...

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Helpful?
4Thank Nat W
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! You certainly nailed it with great details as you really took advantage of our unique location in the historic Old San Juan district. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Atlanta, Georgia
Reviewed January 27, 2015 via mobile

The hotel is very outdated and not very clean. My room's toilette was not flushed when and arrived and the room was not very clean. The pool makes you feel like you are boxed in and its very small. The first thing you see when you walk into the lobby is the casino, and the restaurants are a bit overpriced....

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Helpful?
4Thank Amaya M
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Washington
Reviewed January 27, 2015

I stayed several nights at the Old San Juan Sheraton Hotel. The very first thing I didn’t like about this hotel was that it did not offer free shuttle service from the airport. Imagine: NO airport shuttle service at all -- from a Sheraton! How cheap can you get? So I had to fork over $23 for a very short...

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Helpful?
2Thank Cyclopath43
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We regret not being able to provide shuttle service as shuttle service is not permitted to any hotel in San Juan due to the government regulations with taxi drivers. We also offer many package option that include full breakfast buffet. We hope to welcome you back to our...

Kalamazoo, Michigan
Reviewed January 26, 2015

I owe my Tripadvisor friends a description. Arrival was very nice, Hotel is clean and well maintained, the staff rather accommodating. Therefore, it was rather difficult for me to share my experience. However, immediately upon my return I felt I would address my concerns with the property manager first. But a survey came in the email and thought perhaps I...

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Helpful?
2Thank kaiserkorp2003
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Glastonbury, Connecticut
Reviewed January 26, 2015

Old San Juan is a cultural and historic treasure with an interesting selection of restaurants and sightseeing. That's why this hotel is my favorite location - it's right in the heart of everything - within walking distance of any place in the old city if you are fit and able - and if you can't handle the uphill walking, you...

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Helpful?
1Thank Gene0771
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! Indeed Old San Juan is magical Day or Night. We also have guest rates for self parking at the two adjoining lots - Dona Fela and Paseo Portuario. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

clare
Reviewed January 24, 2015 via mobile

Hotel location is the greatest for Old San Juan. Reservation clerk booked us for 2 instead of 4 and they tried to charge us more money upon check in but hotel quickly corrected the problem. Pool was closed the day we got there and we weren't happy that they didn't let us know but hotel quickly gave us a credit...

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Helpful?
2Thank kelly k
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Glastonbury, Connecticut
Reviewed January 21, 2015

This was our fourth stay at the Sheraton. We love Old San Juan and, as a former residents of the island, whenever we visit our relatives in the West Coast, we just have to spend at least one night there before returning home. Cannot understand complaints of poor service and rude staff. We've always been treated politely and respectfully. We...

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Helpful?
3Thank Ajilimojil
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your repeat business. We hope to see you again very soon. Sincerely,

Conshohocken, Pennsylvania
Reviewed January 21, 2015

Spent two nights here for work. Great location, in old San Juan, thus easy to walk to everything. Right across street from cruise ship docks. Hotel is clean and room are nice, not totally updated, but still nice. Went to the breakfast twice. The buffet was a bit disappointing. It was $20 and not much more than what you get...

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Helpful?
2Thank kckiss
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope you also had a very productive business trip. There is no worst thing than to take a cab again for dinner after a long day at work - hence, our unique location provides so many options just steps away....

New Orleans, Louisiana
Reviewed January 20, 2015

Booked this hotel for one night after taking a Carnival cruise. Carried our own luggage off the ship, walked accross the street to the Sheraton, and checked in, left our luggage and was on the streets of Old San Juan by 8:15am. We had a little snafu with our prepaid reservations as we were told our credit card had been...

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Helpful?
2Thank Joe J
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Chicago, Illinois, United States
Reviewed January 19, 2015

The hotel is very old and located in the old san juan area. Granted , I did not have any service issues, the hotel itself is very dated. Traffic near old san juan area can be crazy. On Several occasions the local cabs would not drive us back to the hotel due to the crazy traffic around this hotel. If...

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Helpful?
4Thank rupesh792
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. You probably visited us during San Sebastian Festival weekend which traffic can get crazy. We have self-parking rates at both adjoining parking lots Dona Fela & Paseo Portuario as well. We hope to welcome you back to our hotel very soon! Sincerely,

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Location: Caribbean > Puerto Rico > San Juan
Price Range: $134 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Expedia, Orbitz, Travelocity, Cancelon, Evoline ltd, getaroom.com, HotelQuickly and TripOnline SA so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Old San Juan Hotel staff and other travelers.
102 questions
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Los Angeles, California
Lawton, Oklahoma

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Questions? Get answers from Sheraton Old San Juan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“About half of the room look out onto a courtyard with ZERO view!”
sprinter1973, yesterday | Read review
“Ask for a room with balcony and view of the water”
georginat919, 3 days ago | Read review
“Our room faced the parking garage and it was a little noisy”
elmst, 1 week ago | Read review
“Even the rooms that state they are partial waterfront views are fine.”
jacklyle34, 1 week ago | Read review
“Carefully read room descriptions before booking -- best are the DELUXE rooms”
buddylee1102, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$155* /night
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HotelQuickly$198
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