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Sheraton Old San Juan Hotel

2,400 reviews
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Traveler (1032)
Room & Suite (494)
Pool & Beach (97)
Overview
  • Excellent27%
  • Very good40%
  • Average22%
  • Poor6%
  • Terrible5%
Travelers talk about
“across the street”(284 reviews)
“old san juan”(1,079 reviews)
“cruise ship”(155 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Rooms
Mar 4Mar 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,400)Write a Review
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Show reviews that mention
All reviewsacross the streetold san juancruise shiproof top poolsenor frogswithin walking distancefree trolleyburger placeroyal caribbeanperfect locationbacardi factorystored our luggageupgraded to a suitehistoric sitespre cruisesmall balconyel morro
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781 - 785 of 2,174 reviews
Reviewed June 8, 2015

This was the second hotel during my 50th Birthday Celebration trip. The hotel is right in the mix of the Old San Juan area. The Cruise Ships Park right in front. The staff staring at the valets n Bell hops to the front desk and...More

Thank Carlos A
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded June 12, 2015

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed June 7, 2015

I stayed 4 nights here while in Puerto Rico for business. The staff was very friendly and accommodating as I've come to expect from Sheraton properties. I had a king bed room, which had a partial view of the bay. It wasn't elegant, but very...More

1  Thank Ron B
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded June 12, 2015

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. If travel to the island on business, make sure you contact sales@sheratonoldsanjuan.com for our corporate rates. Sincerely,

Reviewed June 4, 2015 via mobile

I visited this hotel while in SJ for business. I only stayed one night, but the overall experience was good. I could not take in all the amenities. The room was clean and in great condition. The parking valet was much slower than expected. I...More

Thank Jason H
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded June 12, 2015

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed June 3, 2015

I was referred to this hotel by a friend who recently stayed in Puerto Rico, they also had a deal on Groupon which was even more of an incentive to stay for our last night of vacation. My boyfriend and were ending our cruise and...More

1  Thank lillypad1007
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded June 12, 2015

Dear Guest, Thank you for the great and detailed and excellent review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Reviewed June 3, 2015 via mobile

The worst , a housekeeper at this hotel stole money from my room and my nieces room also the same day , then the staff had us running around with the nonsense! Will be going back to puerto rico but will not be going back...More

1  Thank Keisha J
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded June 12, 2015

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We would certainly like to get the specific details of your claim...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
$185 - $469 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$185 - $469 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (1032)
Room & Suite (494)
Pool & Beach (97)
Dining (73)
Amenities (24)
Business Center & Event Rooms (23)
Family and Play Areas (3)
Questions & Answers
Ask a question
wc123
February 23, 2018|
Answer
Response from Aussietrip77 | Reviewed this property |
Sorry, i do not know
0
Votes
Judy261950
November 23, 2017|
AnswerShow all 2 answers
Response from cjbaking | Reviewed this property |
If that is at the regular cruise ship port, then yes. Where does it dock?
0
Votes
Celeste P
November 22, 2017|
Answer
Response from cristinas1113 | Reviewed this property |
You have to check with the hotel. I was a guest there.
1
Vote
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12345638
Room Tips
"Be sure to ask for a room facing the seaside."
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"i was on a high floor so i didn't experience a lot of outside noise. definitely a plus."
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"Room facing the harbor"
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"some views face the harbor. worth asking."
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