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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,044 Reviews from our TripAdvisor Community

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Showing 1,873: English reviews
Saint-Lambert, Canada
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent one day/night after a one week cruise. The hotel was across the street from the terminal, so it was very convenient for use to use that hotel. Super clean, quiet with a large king size bedroom. The hotel was also walking distance of old San Juan, Fort El Morro and many restaurants.

Helpful?
Thank André B
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the great compliments! We hope to welcome you back soon. More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW via mobile

The location is great, at the water's edge of OSJ, but the hotel is dim, dated and as dingy as the staff uniforms. The room was totally unremarkable for the price and seemed clean. It's not of today's standard and not charmingly old world either. I can't commend the front desk staff, they seem stuck between unmotivated and unhelpful. Monica... More 

Helpful?
Thank FlyMeT0TheMoon
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks you for your feedback. We are under full renovation and which should be completed by December 15, 2016. This will include all new beds, furniture, decor and bathrooms at the guestrooms as well as all public space decor, furniture, lighting and all meeting / event space. More 

Houston, Texas
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Nice hotel with great location to everything. Location is right across from a cruise port and walking distance from lots of culture. There's also a ferry nearby. Hotel has a restaurant, roof top pool, and workout area. Suites are spacious and offered views of the ocean, staff was professional and attentive. We enjoyed our stay and I would definitely stay... More 

Helpful?
Thank Alexandra H
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the compliments! We are glad you enjoyed your stay with us. We look forward to welcoming you back. More 

Alpharetta, Georgia
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here multiple times before heading out on a cruise. The hotel is in a great location. The last time we were here the casino was being renovated and was not open. The restaurant is decent, but there are also many restaurants within walking distance that will give you some amazing local food. The rooms are clean and well... More 

Helpful?
1 Thank Diane G
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us here. We are glad that you enjoyed your stay with us. You will certainly love our new renovated product scheduled for completion by December 15th, 2016. More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at many Sheratons and this location has been the only disappointment. After checking in I went to the restaurant and asked for a light afternoon snack, to which the server suggested nachos or another heavy, totally Americanized appetizer. All three days I was there, there were people smoking on the pool deck right in front of a... More 

Helpful?
1 Thank Veronica B
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for taking the time to share this with us. We regret the inconveniences you described here and agree that ALL are preventable and we will review; this regardless of the fact that our concierge is operated by a local Tour Company and the outside Valet staff is also employed by the parking lot station. We can do... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We booked 2 rooms for 2 nights and specifically asked for them to be at the front. We had an email confirmation that they would do their best to honour that but upon arrival flatly refused to do so. That aside our rooms were clean and tidy with good air conditioning. The beds were comfortable and the bathroom well appointed.... More 

Helpful?
1 Thank randa2007
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us. We are glad you enjoyed your stay although were not able to secure the upgraded deluxe room category upon check-in. We hope you enjoyed your cruise vacation as well. More 

New Port Richey, Florida
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sheraton Old San Juan has a perfect location. Close to the cruise ship piers and walkable to most parts of Old San Juan. Rooms are comfortable, rates reasonable for the area and service is good. View from the roof top pool area is great. Food in the restaurant is delicious. We had lunch there the day we arrived.

Helpful?
Thank thecruisepeople
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the great compliments. We are glad you enjoyed your stay. More 

Maple Shade, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is located in old san juan across the street for the cruise port which was good for us. There is a few outlets, bars, restaurants and cvs in the area. The hotel also has a restaurant the breakfast was pretty good and affordable. The room was very spacious and clean.

Helpful?
1 Thank Yasme3n_1
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your experience with us. We hope you also enjoyed your cruise vacation and that we can welcome you back soon. More 

Littleton, Colorado
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night before our cruise out of San Juan, PR. When we arrived they told us that they sold our room and only had rooms with two double beds. What a way to start a honeymoon vacation! However, we did receive a decent view from the window and they extended our check out time to 1pm... More 

Helpful?
1 Thank TortugaGal28
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for your feedback. We really review all your comments with all department heads in order to address any issues experienced. We hope you get another chance in the future to experience our new renovated product as of December 15th, 2016 More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed in April 2015. Great location in Old San Juan close to everything and very clean, Staff was very accommodating as we traveled with my husbands grandmother who needed use of a scooter. . Pool on the roof gave excellent views!!!

Helpful?
1 Thank Teresa H
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the great compliments! Glad you enjoyed your vacation. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Location: Caribbean > Puerto Rico > San Juan
Price Range: $153 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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