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Sheraton Old San Juan Hotel

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Traveler (1044)
Room & Suite (497)
Pool & Beach (98)
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Overview
  • Excellent27%
  • Very good41%
  • Average21%
  • Poor6%
  • Terrible5%
Travelers talk about
“rooftop pool”(159 reviews)
“across the street”(285 reviews)
“old san juan”(1,092 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
Jun 4Jun 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,441)
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2,204 results
Traveler rating
592
863
488
143
118
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LanguageEnglish
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592
863
488
143
118
Show reviews that mention
All reviewsrooftop poolacross the streetold san juancruise shipsenor frogswithin walking distancefree trolleyburger placeroyal caribbeanstored our luggagehotel restauranthotel is in a great locationupgraded to a suitehistoric sitespre cruisesmall balconyel morro
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1 - 5 of 2,204 reviews
Reviewed 2 days ago

To start, The number one great point of this hotel is Location. You can not ask for a better location. Near Historic Old San Juan and many small restaurants and sites. Right across the street from the Cruise port, within walking distance. Staff was ok,...More

Thank USA_Number_1
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 2 days ago

Dear Guest, Thank you for your feedback. We truly regret not meeting your expectations during your stay. Rest assured that we will use your feedback as a learning tool in order to ensure consistent quality service. We are also completing an expansion to our lobby...More

Reviewed 1 week ago via mobile

We have stayed at this property before and thought we would try it again; very disappointed. Zero recognition of platinum status, room looking at the parking garage, no early check in; actually only one of two rooms available at 3:00 which is standard check in...More

3  Thank Bedwardssmith
Response from Alejandro R, Manager at Sheraton Old San Juan HotelResponded 1 week ago

We thank you for sharing your comments with us. Your feedback is very important to us and we apologize for the inconvenience during your time with us in regarding our services. We regret not meeting your expectations in this aspect and it really disappoints us...More

Reviewed 2 weeks ago

We were in for our 30th anniversary and this hotel was in a perfect location and within walking distance to all of old San Juan. They even sent us some Champagne and chocolate for our anniversary. Great place to stay!!

1  Thank d0c05
Reviewed 2 weeks ago via mobile

Very expensive but convenient for the cruise port. You just walk right across the street and you are there. Nice little pool on ninth floor Nice staff. There is shuttle service offered but we did not use it. We walked everywhere. Old San Juan is...More

2  Thank NPT1975
Reviewed 2 weeks ago

I really enjoy staying in Puerto Rico these past 5 months, Using the Sheraton hotels has been a reward with its quality and very easy accessibility to the islands expressways. That is where I will end the compliments. The Staff on the other hand has...More

Thank tonymartinnow
Response from Armando E, Guest Relations Manager at Sheraton Old San Juan HotelResponded 2 weeks ago

Dear Guest, Thank you for sharing your experience with us. We truly regret the inconveniences experienced during your stay. We can't justify the service issues described. Indeed, it seems we had several opportunities to execute a few simple tasks efficiently and as expected. Your note...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
$194 - $390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$194 - $390 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (1044)
Room & Suite (497)
Pool & Beach (98)
Dining (73)
Amenities (24)
Business Center & Event Rooms (23)
Family and Play Areas (3)
Questions & Answers
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GerardoCamacho
April 20, 2018|
AnswerShow all 5 answers
Response from Roberto G | Reviewed this property |
CVS is one block away and is open until 11 PM.
0
Votes
ClaudiusBuncamper
March 19, 2018|
AnswerShow all 8 answers
Response from Celeste P | Reviewed this property |
Yes, but it’s not connected to the hotel. Not sure of the price but you can contact the hotel and they will be happy to tell you
0
Votes
Room Tips
"Ask for a room facing the Cruise port"
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"Stay away from the elevators - they seem to gather group meetings late at night."
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"Be prepared to relax in your room."
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"You don't want to overlook the nightclub across the street!"
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