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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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1,985 Reviews from our TripAdvisor Community

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Showing 1,825: English reviews
Saint Albans, West Virginia
Level Contributor
14 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We stayed here for one night before we left on a Carnival cruise. The location was great and right across the street from the water and just a block away from the cruise ship terminal. Our room was very clean and nice. I would recommend this hotel to anyone cruising from San Juan.

Helpful?
Thank WES_XPRESS
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I booked this hotel for an early arrival for a Carnival cruise. This hotel is directly across the street from the port and an easy short walk to board. The room was booked for two adults and one child, however Priceline had us booked for a King room only. The hotel would not change our room to accommodate three without... More 

Helpful?
Thank Ryan S
Myrtle Beach, South Carolina
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is my second time In Puerto Rico, the last time was 17 years ago and we stayed in San Juan(not a very nice part of town). Since this time we planned to explore the whole island and this would be our starting point, we wanted to stay in the heart of Old San Juan. The fact that it has... More 

Helpful?
Thank batmaninsc
Orlando
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We were taking a cruise and thought since their photos show cruise ships right outside their windows we could walk to the port. Wrong. The port is on the opposite side of the harbor do if that is why you choose this hotel don't. We booked a deluxe room - double beds thinking we would have a lovely view and... More 

Helpful?
Thank heatherbU142UH
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Indeed RCCL and Celebrity cruises embark / debark from the Pan American Ports which is 1.6 mile distance from us. This has been stated numerous times here and in other sites. Aside from the cruise port, most guest select our location primarily because we are steps from everything in Historic Old San Juan. We do regret any inconvenience... More 

Leesburg, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Room not ready until 3 hours after scheduled check-in, and that was only after I complained. If I hadn't, who knows what time we would have gotten in. Their excuse? They were "Full" the day prior.....they tried to convince me that check-in "starts" at 3 pm. I have never heard of anything so ridiculous in my life, and I travel... More 

Helpful?
Thank Mary D
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, We sincerely appreciate your feedback and do utilize same to review with all departments involved. We regret the inconvenience you experienced at check-in. We agree that your room should be available at 3pm. More 

Grass Valley, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is an excellent hotel. Very comfortable beds and located in a great area with lots of shopping and restaurants nearby. Great rooftop pool. The only complaint I have is the restaurant in the hotel was very expensive and not anything to brag about. A very simple continental breakfast was $50 for two.

Helpful?
Thank Claudia E
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the compliments although regret your experience with the breakfast menu. More 

Tallahassee
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for one night before we left for a Carnival Cruise. From the airport it was a $24 US ride to the hotel (two adults and two bags). The location is perfect for Old San Juan sightseeing. It is easy walking area and we felt safe. We walked everywhere and there is a free old town trolley during certain... More 

Helpful?
Thank eagle_gsu
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the compliments. We are glad you enjoyed your stay and explored the many attractions Historic Old San Juan has to offer. It is also the foodie capital of the Caribbean, so you need to come back to experience it again. More 

Washington DC, District of Columbia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

the hotel was beautiful and the staff professional and efficient. Checking in and out was fast. The pool was nice with waterfall features which was nice for kids. The beach is also very nice and clean. the water temperature was pefect in january. The beach restaurant/cafe had all the essential food and drinks and waiting was efficient. the room were... More 

Helpful?
Thank Gosto69
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the compliments. More 

Saint Louis, Missouri
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Closest hotel to Carnival Cruise. Staff was friendly and professional. We were upgraded to an ocean front suite which was nice. Room was clean. On site restaurant was convenient and breakfast was very good. They stored our luggage for free between check-out from the hotel and check-in for the cruise.

Helpful?
1 Thank JoeH809
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the compliments and great review, especially about the service. We are glad you enjoyed your stay and hope you also enjoyed your cruise vacation. More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Once made reservations one month before my wedding and the person from Front Desk entered my reservation date wrong. Nevet got my money back, talked to the management and they dont care. Staff was very rude and with charisma. Check your reservations twice before you stay here.

Helpful?
Thank Cristobal P
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, We appreciate your feedback and regret any misunderstanding relative to your reservation. Indeed, once a room is removed from inventory and unable to sell for any dates, it will likely have a cost associated to it unless email or phone transcript determines it was an error. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Location: Caribbean > Puerto Rico > San Juan
Price Range: $139 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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