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All reviewsrooftop poolacross the streetold san juancruise shipsenor frogswithin walking distancefree trolleyburger placeroyal caribbeanstored our luggagehotel restauranthotel is in a great locationupgraded to a suitehistoric sitespre cruisesmall balconyel morro
To start, The number one great point of this hotel is Location. You can not ask for a better location. Near Historic Old San Juan and many small restaurants and sites. Right across the street from the Cruise port, within walking distance. Staff was ok,...More
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 2 days ago
Thank you for your feedback. We truly regret not meeting your expectations during your stay. Rest assured that we will use your feedback as a learning tool in order to ensure consistent quality service. We are also completing an expansion to our lobby...More
We have stayed at this property before and thought we would try it again; very disappointed. Zero recognition of platinum status, room looking at the parking garage, no early check in; actually only one of two rooms available at 3:00 which is standard check in...More
3 Thank Bedwardssmith
Response from Alejandro R, Manager at Sheraton Old San Juan HotelResponded 1 week ago
We thank you for sharing your comments with us. Your feedback is very important to us and we apologize for the inconvenience during your time with us in regarding our services. We regret not meeting your expectations in this aspect and it really disappoints us...More
We were in for our 30th anniversary and this hotel was in a perfect location and within walking distance to all of old San Juan. They even sent us some Champagne and chocolate for our anniversary. Great place to stay!!
Very expensive but convenient for the cruise port. You just walk right across the street and you are there. Nice little pool on ninth floor Nice staff. There is shuttle service offered but we did not use it. We walked everywhere. Old San Juan is...More
I really enjoy staying in Puerto Rico these past 5 months, Using the Sheraton hotels has been a reward with its quality and very easy accessibility to the islands expressways. That is where I will end the compliments. The Staff on the other hand has...More
Response from Armando E, Guest Relations Manager at Sheraton Old San Juan HotelResponded 2 weeks ago
Thank you for sharing your experience with us. We truly regret the inconveniences experienced during your stay. We can't justify the service issues described. Indeed, it seems we had several opportunities to execute a few simple tasks efficiently and as expected. Your note...More