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See all 48 hotels in San Juan

Sheraton Old San Juan Hotel

2,392 reviews
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Traveler (1029)
Room & Suite (445)
Pool & Beach (96)
Overview
  • Excellent27%
  • Very good41%
  • Average21%
  • Poor6%
  • Terrible5%
Travelers talk about
“across the street”(284 reviews)
“old san juan”(1,077 reviews)
“cruise ship”(155 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Reviews (2,392)Write a Review
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All reviewsacross the streetold san juancruise shiproof top poolsenor frogswithin walking distancefree trolleyburger placeroyal caribbeanperfect locationsmall casinobacardi factorystored our luggageupgraded to a suitehistoric sitespre cruisesmall balcony
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1 - 5 of 2,168 reviews
Reviewed yesterday via mobile

We stayed one night after finishing a week long Carnival cruise around the islands. The hotel is right by the boat docks and it is an easy walk to the hotel. Very short distance. The hotel will hold luggage on day of departure if you...More

Thank scottgier
Reviewed 1 week ago

Clean, comfortable and convenient. Great location especially if you are looking for a hotel before you are heading out on a cruise. Bed very comfortable, service was on point and next door to Senior Frog. Need I say more.

2  Thank Jerome W
Reviewed 1 week ago

I've stayed at many Sheraton hotels and I've never reviewed any of them poorly until this review. Let's start off with the good. The location is great. I love the Walgreen's under the hotel. When a cruise ship comes in you have to view it...More

1  Thank Bob30247
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 1 week ago

Dear Guest, Thank you for taking the time to share your feedback. First of all, we thank you for your contribution in getting the island power grid restored. We are also glad that you enjoyed our unique location in historic Old San Juan. We sincerely...More

Reviewed 1 week ago via mobile

Stayed in this hotel, super friendly valet guy Jon very informative about places to see and do, helps you with places to eat and shop. Loved his mustache! Hotel rooms was clean the front desk personnel was nice.

3  Thank Lucy_bu
Reviewed 2 weeks ago via mobile

Located right at the pier in Old San Juan. Walking distance to many attractions, restaurants, shopping and bars. Very nice views. Rooftop pool is nice and relaxing. Staff was welcoming and helpful. Restaurant on the second floor has both breakfast and dinner buffet as well...More

3  Thank Fred A
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
$176 - $454 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$176 - $454 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (1029)
Room & Suite (445)
Pool & Beach (96)
Dining (73)
Hotel & Grounds (670)
Bathroom (45)
Business Center & Event Rooms (18)
Family and Play Areas (3)
Questions & Answers
Ask a question
Judy261950
November 23, 2017|
AnswerShow all 2 answers
Response from cjbaking | Reviewed this property |
If that is at the regular cruise ship port, then yes. Where does it dock?
0
Votes
Celeste P
November 22, 2017|
Answer
Response from cristinas1113 | Reviewed this property |
You have to check with the hotel. I was a guest there.
1
Vote
1034john
October 3, 2017|
AnswerShow all 3 answers
Response from Phill D | Reviewed this property |
No they are closed
0
Votes
Room Tips
"i was on a high floor so i didn't experience a lot of outside noise. definitely a plus."
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"Room facing the harbor"
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"some views face the harbor. worth asking."
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"Ask for a room with a corniche view."
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