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Sheraton Old San Juan Hotel

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100 Brumbaugh Street, San Juan 00901 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1301)
360
Panoramas (11)
Room & Suite (577)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Old San Juan Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 53 hotels in San Juan
Location
Cleanliness
Service
Value
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city.
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Room & Suite (577)577
Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot tub
Rooftop pool
Outdoor pool
Breakfast available
Breakfast buffet
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Family
Languages Spoken
English
Hotel links
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2,737Reviews136Q+A100Room tips
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Popular mentions
Deborah O wrote a review Oct 12
8 contributions
This older hotel was in a great location for sightseeing and shopping. The scenery and sightseeing were exquisite. Restaurants and a bar were available at this hotel. Highly recommended location for pre and post-cruise accommodations. Both cruise ports are easily accessible by taxi. This isn't a high-traffic area that would not postpone the amount of time it takes to get to either cruise ship port by taxi. This hotel does book quickly because of its convenient location so I suggest you book early.
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Date of stay: January 2020
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john w wrote a review Sep 2020
South Daytona, Florida408 contributions257 helpful votes
I almost forgot i stayed here last November(2019) after a Royal Caribbean cruise on Freedom of the seas. The hotel staff was professional and efficient, we were checked in and in our room in about 20 minutes from the time we got there. The facility is older and could use some updating, but the location cannot be beat. and the pool on the roof was very nice. We did enjoy our stay very much. Try it for yourself, you may like it....Happy Travels!!
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Date of stay: November 2019
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BeeLittle wrote a review Aug 2020
Downers Grove, Illinois1,575 contributions213 helpful votes
We have decided to stay here due to it's location. You can walk and discover the Old San Juan. Hotel it self needs little TLC. Staff was nice but it would not go out of their way to help you out. Hotel restaurant was below average and disappointing.
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Date of stay: November 2019
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Response from Armando Emanuelli, Sales at Sheraton Old San Juan Hotel
Responded Aug 11, 2020
Dear Guest, Thank you for sharing your experience with us here. We are glad that you enjoyed our unique location...just steps from everything at the Historic Old San Juan district. The Caribbean's most visited city. We do regret not getting the assistance requested.
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bmmartino wrote a review Jul 2020
Houston, Texas200 contributions39 helpful votes
First, this hotel is taking the COVID-19 pandemic as seriously as possible including temperature checks at the entrance, lots of hand sanitizer stations, and additional protections for employees. As a guest during these times, I appreciate the extra measures. For a short visit or a visitor wanting to be around Old San Juan the Sheraton's location simply can't be beat. Easy walking distance to restaurants, bars, forts, and shops. We were upgraded to a governor's suite which had two balconies and plenty of space. The decor could use a little updating, but otherwise the room was comfortable. The balcony definitely came in handy, given there's a 10pm curfew in Puerto Rico right now. The hotel staff was friendly and helpful and was happy to offer dinner recommendations. Overall this is a perfect hotel for exploring Old San Juan or if you're departing on a cruise the next day.
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Date of stay: July 2020
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Mike S. wrote a review Jul 2020
1 contribution
Corporate guests beware...this was said to me today by the front desk staff; “you are not a guest, you’re just a J$&@“?e employee that doesn’t pay for your room”. Clearly this hotel no longer values the corporate customer.
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Date of stay: July 2020Trip type: Traveled on business
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Response from Armando Emanuelli, Sales at Sheraton Old San Juan Hotel
Responded Aug 11, 2020
Dear Guest, We value your feedback and business. Same will be reviewed with our Front office team. Rest assure we will continue to deliver the consistent quality experience all of our guest are entitled to.
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Previous
PRICE RANGE
$179 - $337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton old san juan hotel san juan, sheraton old san juan hotel and casino, sheraton san juan, san juan sheraton, old san juan sheraton
FORMERLY KNOWN AS
Sheraton Old San Juan Hotel & Casino
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
240
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Frequently Asked Questions about Sheraton Old San Juan Hotel
Which popular attractions are close to Sheraton Old San Juan Hotel?
Nearby attractions include Castillo de San Cristobal (0.3 miles), The Poet's Passage (0.3 miles), and Fundación Casa Cortés (0.2 miles).
What are some of the property amenities at Sheraton Old San Juan Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
What food & drink options are available at Sheraton Old San Juan Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Old San Juan Hotel?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Old San Juan Hotel?
Conveniently located restaurants include Marmalade Restaurant & Wine Bar, Chocobar Cortés, and Sofia's Old San Juan.
Are there opportunities to exercise at Sheraton Old San Juan Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Old San Juan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Old San Juan Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Old San Juan Hotel?
Many travelers enjoy visiting Old San Juan (0.3 miles), Castillo San Felipe del Morro (0.9 miles), and San Juan National Historic Site (2.1 miles).
Does Sheraton Old San Juan Hotel have any great views?
Yes, guests often enjoy the harbor view available here.
Is Sheraton Old San Juan Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.