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All reviewsrooftop poolacross the streetold san juansenor frogscruise shipwithin walking distancefree trolleyburger placeroyal caribbeanhotel is in a great locationupgraded to a suitepre cruiseel morrosmall balconyyour luggagefew blocksrental car
The hotel is very nice and in compliance with 5 star hotel requisites.
The pool on the last floor is very pretty, however small. The view is nice. The hotel is located close to authentic restaurants, bars and shops. And also close to the boulevard...More
The hotel is pretty and they truly are pet friendly. Kiara and Pagan cleaned our room and they did a decent job. They folded everything and cleaned up nicely. The only problem was they didn't change the sheets, they just re-did the beds. There was...More
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 4 days ago
Thank you for sharing your experience with us. Your feedback is very important for us and will be shared with all departments involved in order to review and implement pro-active measures to avoid recurrence. We hope you enjoyed our unique location in historic...More
Within walking distance of everything and very safe location. They redid the hotel recently and the rooms are comfortable. The pool is partially enclosed and a nice size and has a hot tub that is well maintained. One odd thing is that they don't serve...More
Response from Alejandro R, Manager at Sheraton Old San Juan HotelResponded 1 week ago
Thank you for your comments, we are looking forward on your return,
My new bride and I booked this hotel many months in advance for our wedding over the memorial day weekend. We made this hotel our HQ. However, the customer service was terrible!
As part of the wedding package we had booked 20 rooms and we...More
Thank René V
Response from Gladys S, Front Office Manager at Sheraton Old San Juan HotelResponded 2 weeks ago
Dear Rene V
Please accept my apology for the dissatisfaction experienced during your stay with us. The observations mentioned in your review will most definitely be addressed, for it is our goal that all our guests have a memorable time. Our aim is to give...More
Stayed one night after our cruise before flying home. Booked 2 rooms for 7 people. Each room had two very comfortable queen-size beds, large bath with bathtub, refrigerator, coffee service, flat screen TV, desk, dresser, and armchair. Our room had a small wrought iron balcony...More
Response from Celeste P | Reviewed this property |
No, but there’s a Starbucks two blocks away and around the corner is a Walgreens and they have food supplies. We loved the hotel and it was across the street from viking . It was also centrally located to many of the tourist... More
No, but there’s a Starbucks two blocks away and around the corner is a Walgreens and they have food supplies. We loved the hotel and it was across the street from viking . It was also centrally located to many of the tourist spots. Is it fancy, no but the staff are wonderful and our room was clean.