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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,019 Reviews from our TripAdvisor Community

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Showing 1,853: English reviews
Seattle, Washington
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

It was in a good location right next to the carnival cruise pier. Once we got off the ship we pretty much crossed the street and we were there. We were there in September 2011 after our cruise. Once we got everything in our room we went walking. And we were very close to cvs pharmacy, lots of food options.... More 

Helpful?
Thank Aj101710
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the compliments. Hope you come back soon to experience the new guest rooms and public spaces scheduled for completion in December 2016. More 

Ahwatukee, Arizona, United States
Level Contributor
339 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Travelers to San Juan have 46 hotels to choose from. Some are older, some are newer, and some are on the beach. For this traveler, however, my hotel of choice is the Sheraton Old San Juan Hotel. Located on Brumbaugh Street, in the Old Town, the location is perfect for exploring on foot. This is an older property, but well... More 

Helpful?
Thank Robert V
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the great compliments and moreover for your continued support. We look forward to having you here many more times. More 

MANHATTAN
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for 2 nights prior to our cruise...this hotel is within easy walking distance of the cruise terminal. The friendly and knowledgeable concierge circled and labeled our interests on a map - which was extremely helpful.

Helpful?
Thank CHARLOTTE S
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us. Hope you also enjoyed your cruise vacation. More 

Montgomery, Alabama
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Location is about the only thing that is great. We arrived around 4:00pm and our room wasn't ready. We roamed around town, had dinner and return to find the room less than impressive. The bed was hard, only one night table, no face cloths and two bath towels. Vending machine was empty but gladly took our money. Elevators (only 2)... More 

Helpful?
2 Thank Melanie M
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for your feedback. We regret the room not being ready upon arrival. All 240 guest rooms and suites will be completely renovated with new furniture, beds, decor and bathrooms by December 2016. We hope you get another chance at our new product. More 

McKinney, Texas
Level Contributor
207 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

great location. so close to everything from attractions, to the restaurants, to shopping, to the beach. staff are very friendly and so helpful. service is excellent, needed a towel and they were at my door in a couple minutes. room size is perfect and good size bathroom. keep the facility clean. stayed here for the location and that made our... More 

Helpful?
Thank wakisobol
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the compliments. You even discovered the beach which is a 13 min, walk. Glad you enjoyed your stay and we look forward to your return. More 

New York City, New York
Level Contributor
12 reviews
5 of 5 stars Reviewed 5 days ago NEW

If you are in Old San Juan for the Beach, Food or History this is your spot. Reasonable rates on every different level of traveler. The staff was friendly and very helpful if you asked for suggestions on where to go or where the locals shop. When I was checking in I told the young lady at the front desk... More 

Helpful?
Thank jayduck9
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for the compliments. Indeed Historic Old San Juan is the foodie capital of the Caribbean and also has the best night life. We look forward to welcoming you back soon. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I went on family trip this past August from the 20th that we checked in and out on the 24th. I must say the housekeeping staff super friendly there was a lady by the last name of Medina who serviced our room all 4 days we were there and i must say she did an excellent job. The two gentleman... More 

Helpful?
1 Thank Zoraida V
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your experience here. Glad you enjoy your stay and hope you enjoy making our signature Oatmeal. More 

Philadelphia, Pennsylvania
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Some people like to vacation on the beach, and others like to explore towns and their surrounds. I'm the latter, and Sheraton Old San Juan perfectly met my needs. The hotel itself is clean and comfortable with an attentive staff. The travel booking desk efficiently handled my trips to caves and Arecibo Observatory west of San Juan. The location is... More 

Helpful?
1 Thank CTLiotta
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for your comments. Glad you enjoyed your stay although regret the incident with the cab drivers. Indeed, Uber just started here in the summer and is in great demand; however, while they sort some local regulations with cab unions, Uber is temporarily unable to pick-up in any designated taxi waiting area - Hotel entry / piers... More 

Frederick, Maryland
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was taking a cruise on Carnival and the ship was across the street. That was wonderful. We spent 2 days in San Juan and the location is perfect for venturing out on foot around Old San Juan. We walked to El Morro, which although it was a good distance, it is a nice flat walk past markets and fountains... More 

Helpful?
2 Thank cakefred
St. Thomas
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Don't let the nice photos in the Internet fool you ! I have been in 100s of Hotel in my live as a pilot but this one is one of the worst ever ! Location is great but the rooms so tiny and noisy ... Never again !! I complained at the front desk but the guy rudely respond: ...... More 

Helpful?
1 Thank Sailaway00802
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your feedback with us here; although we regret not meeting your expectations as we are known for. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Location: Caribbean > Puerto Rico > San Juan
Price Range: $156 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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