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Sheraton Old San Juan Hotel

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Traveler (1080)
Room & Suite (488)
Pool & Beach (102)
Overview
  • Excellent27%
  • Very good41%
  • Average21%
  • Poor6%
  • Terrible5%
Travelers talk about
“rooftop pool”(161 reviews)
“across the street”(292 reviews)
“old san juan”(1,102 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
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Rooms
Aug 28Aug 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,481)
Filter reviews
2,239 results
Traveler rating
608
871
495
145
120
Traveler type
Time of year
LanguageEnglish
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608
871
495
145
120
Show reviews that mention
All reviewsrooftop poolacross the streetold san juansenor frogscruise shipwithin walking distancefree trolleyburger placeroyal caribbeanhotel is in a great locationupgraded to a suitepre cruiseel morrosmall balconyyour luggagefew blocksrental car
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1 - 5 of 2,239 reviews
Reviewed 4 days ago

The hotel is very nice and in compliance with 5 star hotel requisites. The pool on the last floor is very pretty, however small. The view is nice. The hotel is located close to authentic restaurants, bars and shops. And also close to the boulevard...More

Thank marichanishvili
Reviewed 5 days ago

The hotel is pretty and they truly are pet friendly. Kiara and Pagan cleaned our room and they did a decent job. They folded everything and cleaned up nicely. The only problem was they didn't change the sheets, they just re-did the beds. There was...More

Thank undecideddreamer
Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 4 days ago

Dear guest, Thank you for sharing your experience with us. Your feedback is very important for us and will be shared with all departments involved in order to review and implement pro-active measures to avoid recurrence. We hope you enjoyed our unique location in historic...More

Reviewed 2 weeks ago

Within walking distance of everything and very safe location. They redid the hotel recently and the rooms are comfortable. The pool is partially enclosed and a nice size and has a hot tub that is well maintained. One odd thing is that they don't serve...More

Thank kayak41952
Response from Alejandro R, Manager at Sheraton Old San Juan HotelResponded 1 week ago

Thank you for your comments, we are looking forward on your return,

Reviewed 2 weeks ago

My new bride and I booked this hotel many months in advance for our wedding over the memorial day weekend. We made this hotel our HQ. However, the customer service was terrible! As part of the wedding package we had booked 20 rooms and we...More

Thank René V
Response from Gladys S, Front Office Manager at Sheraton Old San Juan HotelResponded 2 weeks ago

Dear Rene V Please accept my apology for the dissatisfaction experienced during your stay with us. The observations mentioned in your review will most definitely be addressed, for it is our goal that all our guests have a memorable time. Our aim is to give...More

Reviewed 2 weeks ago

Stayed one night after our cruise before flying home. Booked 2 rooms for 7 people. Each room had two very comfortable queen-size beds, large bath with bathtub, refrigerator, coffee service, flat screen TV, desk, dresser, and armchair. Our room had a small wrought iron balcony...More

Thank UStravelmaxx
View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Center with Internet Access
Wheelchair access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
$187 - $406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$187 - $406 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (1080)
Room & Suite (488)
Pool & Beach (102)
Dining (71)
Business Center & Event Rooms (33)
Amenities (24)
Family and Play Areas (3)
Questions & Answers
Ask a question
maria52652001
June 10, 2018|
AnswerShow all 11 answers
Response from Celeste P | Reviewed this property |
No, but there’s a Starbucks two blocks away and around the corner is a Walgreens and they have food supplies. We loved the hotel and it was across the street from viking . It was also centrally located to many of the tourist... More
1
Vote
GerardoCamacho
April 20, 2018|
AnswerShow all 5 answers
Response from Roberto G | Reviewed this property |
CVS is one block away and is open until 11 PM.
0
Votes
Room Tips
"An inside room (no view) will probably be more protected from street/cruise ship noise."
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"The higher the better the view"
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"Don't stay on the third floor! :)"
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"Upper floors away from the street"
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