We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

Sheraton Old San Juan Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sheraton Old San Juan Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

2,014 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,848: English reviews
McKinney, Texas
Level Contributor
207 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed yesterday NEW

great location. so close to everything from attractions, to the restaurants, to shopping, to the beach. staff are very friendly and so helpful. service is excellent, needed a towel and they were at my door in a couple minutes. room size is perfect and good size bathroom. keep the facility clean. stayed here for the location and that made our... More 

Helpful?
Thank wakisobol
New York City, New York
Level Contributor
12 reviews
5 of 5 stars Reviewed yesterday NEW

If you are in Old San Juan for the Beach, Food or History this is your spot. Reasonable rates on every different level of traveler. The staff was friendly and very helpful if you asked for suggestions on where to go or where the locals shop. When I was checking in I told the young lady at the front desk... More 

Helpful?
Thank jayduck9
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I went on family trip this past August from the 20th that we checked in and out on the 24th. I must say the housekeeping staff super friendly there was a lady by the last name of Medina who serviced our room all 4 days we were there and i must say she did an excellent job. The two gentleman... More 

Helpful?
1 Thank Zoraida V
Philadelphia, Pennsylvania
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Some people like to vacation on the beach, and others like to explore towns and their surrounds. I'm the latter, and Sheraton Old San Juan perfectly met my needs. The hotel itself is clean and comfortable with an attentive staff. The travel booking desk efficiently handled my trips to caves and Arecibo Observatory west of San Juan. The location is... More 

Helpful?
1 Thank CTLiotta
Frederick, Maryland
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was taking a cruise on Carnival and the ship was across the street. That was wonderful. We spent 2 days in San Juan and the location is perfect for venturing out on foot around Old San Juan. We walked to El Morro, which although it was a good distance, it is a nice flat walk past markets and fountains... More 

Helpful?
1 Thank cakefred
St. Thomas
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Don't let the nice photos in the Internet fool you ! I have been in 100s of Hotel in my live as a pilot but this one is one of the worst ever ! Location is great but the rooms so tiny and noisy ... Never again !! I complained at the front desk but the guy rudely respond: ...... More 

Helpful?
1 Thank Sailaway00802
Guaynabo, Puerto Rico
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Good location and service. Sheraton hotel standards are well kept. Nice rooms. Have stayed in a Junior Suite and in a One bedroom Suite overlooking the bay. The hotel used to have a casino, but closed it. There is a Walgreens in the ground floor which is convenient. Lots of places to visit since you are right in Old San... More 

Helpful?
1 Thank Wilfredo M
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here the night before our cruise. The hotel was clean and the staff was fantastic. The hotel restaurant was also amazing. The only downfall for us was the 2 hour wait for our room and the room location. We arrived to the hotel about 2.5 hrs before check in because that's when our flight got in, hoping they could... More 

Helpful?
1 Thank Caribbeantraveler83
Bishop, California
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Very pretty hotel, comfortable beds, wonderful staff. Across the street from carnival cruise. Great food in the park food carts and it is amazing. Close to forts perfect place to stay have stayed here many times you will love it. Very safe location

Helpful?
1 Thank hannonbunch5
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I am very picky. The room was spotless and a good size. I checked everything...under the sheets to look at the mattress, the curtains, and the draws, the bathroom...everything. It was clean. Very good service. I would stay again. Quick and efficient check in and out. easy walking access to the fort and all of old San Juan for bars... More 

Helpful?
1 Thank Danielle K
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us here. Great advice too. Indeed, Uber just started providing services on-island this summer and are still working our several issues and at this time, they can drop you anywhere but can't pick-up at hotel or airport. Hope they have this sorted out soon. Glad you enjoyed your stay with us. More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,143 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (798)
Viewed
Pool/Beach Area (53)
Viewed
Hotel & Grounds (180)
Viewed
Dining (25)
Viewed
Room/Suite (168)
Viewed
View from Room (82)
Viewed
Bathroom (40)
Viewed
Business Center/Function Rooms (2)
Viewed
Family/Play Areas (3)
Viewed
0:48
Videos (1)
Viewed
Other (244)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (315)
Viewed
Amenities (1)
Viewed
Deluxe King Room (67)
Viewed
Junior Suite (82)
Viewed
Pool (10)
Viewed
Dining (32)
Viewed
The Hotel (62)
Viewed
Traditional King Room (61)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (30)
Viewed
Hotel & Grounds (9)
Viewed
Dining (1)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (7)
Viewed
Business Center/Function Rooms (4)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travelers also viewed these San Juan hotels
0.4 mi away
Hotel El Convento
Hotel El Convento
#2 of 46 in San Juan
4.5 of 5 stars 2,405 reviews
2.4 mi away
Condado Vanderbilt Hotel
1.8 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#17 of 46 in San Juan
4.0 of 5 stars 5,988 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
Doubletree by Hilton San Juan
1.6 mi away
Sheraton Puerto Rico Hotel & Casino
0.1 mi away
CasaBlanca Hotel
CasaBlanca Hotel
#8 of 46 in San Juan
4.5 of 5 stars 759 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Location: Caribbean > Puerto Rico > San Juan
Price Range: $153 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Odigeo, Hotwire and getaroom.com so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay