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The Condado Plaza Hilton

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4,543 Reviews from our TripAdvisor Community

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Showing 4,246: English reviews
Reviewed December 10, 2014 via mobile

This is a very nice hotel which is set up for business meetings. It has many meeting rooms to hold meetings and other activities. Rooms are ok. The bar area is nice but the waitresses need to be a bit more courteous and helpful.

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Helpful?
Thank npena1020
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear npena1020, Thank you for taking the time to write a review. Thank you for letting us know that you liked our meeting rooms and that our bar area is nice. I will inform the bar manager of your concern about the waitresses. I can assure you this is not a custom. Delivering exceptional service has always been our priority....

Hillsborough, New Jersey
Reviewed December 10, 2014

We ended up going here and checking in only to realize they had major construction going on. Right by the pool. We had lunch after we checked in at the restaurant by the pool and quickly realized this was a deal-breaker. We were disappointed that they didn't even let us know before hand about the construction. We checked out and...

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Helpful?
2Thank BellaVida625
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear BellaVida625, Thank you for taking the time to write a review. I'm truly sorry that you felt upset with the small repair we were making to illuminate the Salt Water Pool. We hope we could be of service in the future. Please feel free to contact me at Carolina.padin@hilton.com. Best, Carolina

Dallas, Texas
Reviewed December 9, 2014

We stayed at the Condado for 5 nights the week before Thanksgiving. It was a business trip for my husband, so we accompanied him with two elementary-aged kids. The hotel room had a modern design and was completely fine for the 4 of us. The bathroom was very modern and large, plenty of room for everything. The room had a...

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Helpful?
Thank alinoel
Carolina P, Guest Services Coodinator at The Condado Plaza Hilton, responded to this review

Dear alinoel, Thank your for sharing your feedback. I'm very glad to know that you enjoyed your stay with us and that your two elementary-aged kids had so much fun. On our property you we have so much activities to do; not only for kids, also for the adults. We have snorkeling areas, water sports, activities running during the day...

Reviewed December 9, 2014

I really wanted to like this hotel but we were disappointed at the poor customer service by the concierge, restaurant and front desk staff. The cafe is over priced for the quality of the food. We called the front desk asking if we could get bottled water brought up to the room, which most hotels will do, but staff said...

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Helpful?
Thank Sgholloman
Deland FL
Reviewed December 8, 2014

We are not much for large hotel resorts, but were very pleased with our two night stay at this hotel. The location was excellent. On a great stretch of oceanfront property, and while the backside of the hotel doesn't actually have a beach, the crashing waves onto the rocks are assume to watch & listen to. To put your feet...

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Helpful?
Thank offshoreDelandFL
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear offshoreDelandFL, Thank you for sharing your feedback and for writing such a detailed review. Our hotel, besides having great views, haves a great location. On the Ashford Avenue you can find a variety of bars, restaurants, beaches and luxurious stores such as Louis Vuitton and Cartier. I absolutely agree with you on our Denny's. I usually say that our...

Reviewed December 8, 2014 via mobile

I'm a HHonnor member and that's why I'm hosting here. Some employees are nice but others are not service oriented even worst .. they are Rude. In this last trip, I have been here for 7 days. I want to share two recent bad experiences ... Please don't dare to call Front Desk from 11:00 am to 3:00 pm, nobody...

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Helpful?
Thank Manuel M
Carolina P, Guest at The Condado Plaza Hilton, responded to this review

Dear Manuel M, Thank you for sharing your feedback. I'm sorry to read that you are not satisfied with your stay. I truly value your comments and I would greatly appreciate you contacting me to discuss your stay in detail. I can pledge that this is not a praxis of ours. We are truly committed to ensure that all of...

Reviewed December 8, 2014

The Hotel must have been nice once, and not so long ago. The upkeep and quality of service are indicative of poor or clearly incompetent management. With very few exceptions the staff is completely unresponsive. I booked and paid a bundle for a 3 bedroom suite and upon arrival there were POT ashes and associated spent blunts, throughout the master...

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Helpful?
1Thank John P
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear John P, Thank you for taking the time to write a review. We appreciate your feedback and we're very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into as we work with the maintenance and housekeeping teams to ensure these issues are investigated. We hope to...

Reviewed December 8, 2014

one thing come to mind where do I stay and sleep all night and feel right at home..... I choose this hotel I must say is the best one I have ever stay in very clean ,quiet, easy access to the beach, restaurants, shops, coffee{star bucks} shops, fashion, close by gift shops ...etc. hotels staff very friendly, helpful, courteous I...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 13edwint
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear 13edwint, Thank you for taking the time to write a review. Part of our service delivery is to make each of our guests feel at home. I'm so happy to know that you felt it and that you enjoyed our location and amenities. Thank you for choosing us to be at your service and for letting us know that...

Reviewed December 6, 2014 via mobile

This newly renovated hotel sits right at the edge of San Juan harbor, at the end of the Condado strip. The rooms are beautifully appointed, bathrooms are large and modern. Balconies provide a beautiful view. You are next to old San Juan and great restaurants. Service is wonderful.

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Helpful?
Thank Judgekc
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Judgekc, Thank you for sharing your experience with us. I'm very glad to know that you liked our rooms, view, location and services. Delivering exceptional customer service is our priority. If travel brings you back to our beautiful Puerto Rico, please feel free to contact me for reservations. I can be reached at Carolina.padin@hilton.com. Best wishes, Carolina

London, United Kingdom
Reviewed December 5, 2014

We got a different room to the one booked but also got a small discount for the inconvenience. The location is very convenient, close to the airport, restaurants, cafes, bars, shopping centre. In general was a good experience.

Review collected in partnership with Hilton Hotels & Resorts
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Thank claudiaygraeme
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Location: Caribbean > Puerto Rico > San Juan
Price Range: $152 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, Agoda, Expedia, Hilton Hotels Direct and Hotels.com so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travelers have asked, with answers from The Condado Plaza Hilton staff and other travelers.
158 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 4 days ago | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 2 weeks ago | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 2 weeks ago | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 2 weeks ago | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question