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The Condado Plaza Hilton

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Traveler (2822)
Panoramas (96)
Pool & Beach (472)


The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife.
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Property amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Good to know
Bay View
Great View
Hotel links
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Hotel deals
100Room tips
Traveler rating
  • 1,435
  • 1,664
  • 1,008
  • 492
  • 390
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Popular mentions
This hotel is still recovering but they have doubled up on the quality of staff and assistance that the provide. Thre wasn’t an item that was too small or large for them to handle. Efrain the bell person was also our personal concierge and he he recommended local eateries and
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Review collected in partnership with Hilton Hotels & Resorts
Hotel's Favorite
Very clean, comfy beds. The views and amenities are very good. Location is on point. The staff is amazing. Biggest smiles from the valet parking staffs at 0600 on my way out. There is a lot to do around and easy access to the beach. Stayed there for business for over 90 days 3
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Review collected in partnership with Hilton Hotels & Resorts
Response from Carolina P, Guest Experience Manager at The Condado Plaza Hilton
Responded Jan 10, 2019
Hello melixar, Thank you for taking the time to write a review. It was a pleasure to be of service to you and Condado Plaza will always a space for you. Thank you for being part of our family! ❤️ We look forward to welcome you in a non-distant future. Warmest regards, Carolina carolina.padin@hilton.com
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This was our first time at the Condado HIlton as the areas we frequent in PR have not yet reopened. The pools and beach area at the hotel were lovely and clean. The staff has been kind and accommodating. The location is perfection! You can walk to many many restaurants,
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Nice Hotel and great amenities. Pools, Hot Tub and Beach access. Hotel appears to be gearing up for renovations which is needed. Lock on door had a dead battery and took 45 minutes to get replaced. Room was very clean and beds very comfortable.
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Review collected in partnership with Hilton Hotels & Resorts
The rooms were dirty, the sinks were not clean. The phone system does not work, so you cannot call the desk, you have to text them, they do not respond very fast. We asked to be moved because our room was dirty. The second room balcony door did not close tight so the traffic
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Business Center & Event RoomsFamily and Play Areas
Wires under TV
The building in view was the ocean front property that we thought we were getting. Obviously not ready for total reopening (as we were forewarned by the hotel) if you notice all of the plywood still on balconies.
Door on wrong end of shower, forcing you to entirely enter the shower to turn it on thus getting blasted with water before you have an opportunity to adjust the temperature.
Professional photo exclusively commissioned by TripAdvisorThe Condado Plaza Hilton
The Presidential Ocean View Suite at The Condado Plaza Hilton
Hello 525anilr; thank you for taking the time to ask us a question. We are currently open while under renovation. We expect to be ready by May 2019. Regards,
-1 votes
Hello susanfY8470GF; thank you for taking the time to ask us a question. I'm sorry for the troubles you've had to contact us. We're currently working on repairing the lines. However, I can gladly help with any questions you may have. Please feel free to contact me via email at carolina.padin @ Hilton com.
0 votes
Hello DrPlastic47s; thank you for taking the time to ask us a question. For the moment, we don't have a specific date. However, we do expect to start offering full services by December 15, 2018 while the hotel undergoes the restoration process. Nevertheless, these can change.
0 votes
"high floor oceanside"
"Main building north side are ocean front. South side of the building across the street face the lagoon. Others face the street."
"Room facing the ocean"
"Upper floor with a water view."
"Ask for the rooms with spa/jacuzzi in the living room"
$208 - $398 (Based on Average Rates for a Standard Room)
conrad san juan condado plaza hotel san juansan juan conradcondado plaza hotel san juanhotel resort wyndham
Conrad San Juan Condado Plaza
CaribbeanPuerto RicoSan Juan
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