The Condado Plaza Hilton
999 Ashford Avenue, San Juan 00907 Puerto Rico
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About
#47 of 68 hotels in San Juan
Location
4.2
Cleanliness
3.9
Service
3.7
Value
3.5
Daily Resort Charge will be added to the room rate and includes: Guest Internet access: beach chairs & umbrellas: 10% off food at Café Caribe: Puerto Rican specialty coffee: use of pool toys and floats: 4 bottled waters daily: local and toll-free calls. The Condado Plaza Hilton is a stylish hotel boasting a breathtaking oceanfront location in the highly desirable Condado area within walking distance to additional facilities - near Old San Juan. - Just 7 miles from SJU Airport - Walking distance to shops, restaurants and bars - Short walk to Paseo Caribe, an exciting dining, entertainment and shopping complex - 572 modern guest rooms and suites - Uninterrupted ocean, lagoon or city views - Free WiFi, in rooms and public areas - Guest rooms with work desk, ergonomic chair, mini-fridge, safe deposit box with interior electric capability - 24-hour fitness center with steam sauna and whirlpool - Multiple dining options, including Starbucks and Cafe Caribe - Watersports at the lagoon, kayak
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Swimup bar
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish
Location
89Good for walkers
Grade: 89 out of 100
65Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
999 Ashford Avenue, San Juan 00907 Puerto Rico
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Very bad experience, we asked for 2 to 3 hrs late checkout but they refuse to listen even though the hotel was empty, never stay here staff not at all helpful or understanding, no other Hilton staff has behaved like this very very bad
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Hotel's Favorite
Let's be honest. This hotel is perfectly situated at the end of Condado with two pools (salt water/swim up bar/slide), a beach (El Condadito) and walkable to most of what Condado has to offer. The hotel is modernly appointed and the rooms offer expansive views of the Caribbean sea or lagoon. There are some signs of wear (e.g. Hurricane aftermath) on the doors but it was not enough to ruin my stay. The elevators can take a little long but again you are on island time so relax and give yourself a little more time to get where you are going.
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Date of stay: July 2022Trip type: Traveled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Maintenance has just given up routon work and just wait for things to break before fixing. We had 3 rooms and 2 of them had a lock battery failure that required staff to come out and replace for the key to work. And one of the rooms failed right on check in. The in house restaurant was closed all day on Tuesday. No in-room good service. Pool concierge closed at 6 pm so use of the pool after 6 pm means you bring your own towels from your room. In comparison to the caribe Hilton next doors where we stayed at in 2022. The Condado plaza Hilton is a sad reflection what must have been a great place to stay at one point in time. Just wait for the Hilton garden inn to open up across the street.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
It was an excellent experience. The room and the service were excellent! Very peaceful and quiet ambiance. Extremely cooperative staff. The pool was great and the beach just steps away. A wonderful experience!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
The lobby is very beautiful which is not a true representation of the hotel. Our rooms looked nothing like the photos which I didn’t expect but they were a.big disappointment. No phone in the room. We were charged a resort fee for each day and could never access the WiFi. Floor to our room looked like something ran down the wall to the floor and they never cleaned it. Door latch didn’t properly close , carpet filthy, some of the outlets didn’t work. I went to unplug my phone charger from the outlet in the bathroom and almost pulled the entire outlet out of the wall. Coffee machine ( which we dated not use for fear of getting sick because it was dirty as well ) refrigerator and ice bucket were all located in the bathroom…never seen such. Beach was dirty and the guest get lounge chairs and umbrellas, but the attendants seem to have a problem giving you an umbrella if you get there after 3pm. The wait staff at the pool will ignore you ( especially if your skin color is brown or darker ) we witnessed this the entire time we were here. Unacceptable. I’m a Hilton member and I’ve traveled all over the world staying at Hilton properties on some of my trips and I’ve never had such a bad experience until now. I should have stayed at the Ritz. This is definitely a disappointment. Oh and I can’t forget the gigantic cockroach that I killed in the room. 🤬😡…
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
The staff at the Condado Hilton are first-rate. When we checked in they accommodated us with an early check-in. At first we were disappointed with the location of our room. However they promised they would try to upgrade us if possible. As Diamond members we were hoping they would make it happen. When we checked in out new room we were astounded by the view. We have traveled to Hawaii, Jamaica and many other destinations and nothing has compared with the view at Condado. The hotel has two large pools including a salt-water pool. The secluded beach area offers lots of water sports. The Condado area itself has lots of good affordable restaurants. Most of all the staff at this hotel is outstanding - friendly and committed to excellent service.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was there in April on business and an unfortunate death of a parent. First night was fine. Second night, came back from dinner to an overwhelming odor of marijuana. Called the front desk and was offered a room on another floor. Within an hour of being on the new floor, the next door occupants began fighting and threw their luggage out the room hitting the hallway walls. This went on for hours. We woke up to the stench of marijuana again. I called the front desk and they offered us a room on a high floor. We left for the day and came back to the same issue again. At this point, it was seeping thru the bathroom wall as I was taking a shower. We couldn't open the patio door because the people next door were smoking pot on the patio as well. I went downstairs and checked out with no where to go. The front desk person was so "helpful" and wrote down a list of Hilton Hotels in the area instead of addressing the situation or apologizing for the inconvenience. Not to mention, finding a room during Easter week is impossible and extremely expensive. Oh- and they did me a "favor" and didn't charge us the early departure fee. Do yourselves a "favor" and don't stay here - ever. Besides their dismissive behavior at the front desk, it was even more amusing to see them talk in Spanish about me and my situation not realizing that I myself am a native Puerto Rican who is fluent in Spanish. I've stayed here several times since the early 1990's. The rooms are run down (I have pictures of the same red walls from 2007), bathroom fixtures are rusty, the mini fridge was moldy, and obviously something is wrong if the ventilation is pumping the smell of pot throughout multiple rooms and floors. That's concerning in itself. What if there was a fire? Would we all die of smoke inhalation while sleeping? The beach is disgusting. The aquarium smells like moldy water as you walk in. I hand delivered a $20 tip to a housekeeping lady to leave extra towels in my room and she didn't. The only enjoyment we had was on the first day, upon arrival by the pool where the waitstaff was great and I cannot forget to command the awesome valet guys. All of them were courteous and helpful in every way possible. They even gave us change for the laundry machines when I was denied change at the gift shop and the front desk. After three weeks of calling the Hilton Honors customer service number, the hotel management has refused to refund even half of my nightly rate. What's worse it that NO ONE from the Hotel has called me to discuss. They only correspond thru the corporate office and keep emphasizing that "I chose to leave" and they "OFFERED" me new rooms and they did me a "FAVOR" of not charging me an early departure fee. If any of you want to spend this kind of money on a room in a Hilton Brand Hotel, change rooms 3 times on a 4 night stay, and smell marijuana every night - this is your place! Never again!…
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Date of stay: April 2023
Value
Location
Service
Room Tip: DON'T WASTE YOUR TIME OR MONEY!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
I just want to say that our stay at the Condado Hilton Plaza was amazing. From the moment we got there to the moment we left we was treated with the up most respect and love from everyone from the front desk to the door man pool bar and every employee we came across. This was the best Birthday week I had thank you an keep up the great work. The area is also nice everything you need is nearby this was my husband's first time coming to see how our beautiful island and he fell in love with it and we will see yea soon.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Just enjoy yourself and slow down and walk around the island or take a scooter so you can have a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
@thecondadoplaza Absolutely most horrible hilton I have ever stayed. I am highly disappointed 😞. First impression when I was walked in the lobby was mediocre. Has a light musty smell. Don't let the anesthetics fool you! We checked in, get to our room and a giant cockroach 🪳 was there waiting to welcome us. After chasing him around for about 20 mins we were exhausted 😩. We attempted to lay in the bed however a smell of wet dog 🐕 and human under arm odor consumed us! The bed could not have possibly been changed prior to our check in. This was the last straw. We went downstairs to inform the front desk of the issues we experienced. They were kind and offered to switch our room. I preferred to go stay at another hotel however my husband convinced me to give it another chance. We saw a different room and agreed it was a bit cleaner than the previous. At this point we're extremely tired and want to sleep. The room is still a bit musty but we settled. We finally get some sleep however we were awakened by a loud train horn that blared through the balcony to our ears! At this point I am disgusted and disappointed in this place and want out! I want a full refund and get as far away from here as possible!…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Beware. Raw sewage smell in the lobby. The hotel is very dated and falling apart. Rooms are dirty...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Management was quite receptive, however it is impossible to give a good review. The first room we were given had two dead roaches and a dated, dirty ripped couch. We had reserved two rooms and they were not even close together. Management did change our rooms and gave us two adjoining rooms on another floor. The one room had mold growing in the ceiling and a failing air conditioner. The housekeeping was inconsistent, the restaurant was terrible, the building in desperate need of repair and updating. Would not recommend and will it stay there again.
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Date of stay: April 2023
Value
Location
Service
Room Tip: The pools were kept nicely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
$279 - $416 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
conrad san juan condado plaza hotel san juan, san juan conrad, condado plaza hotel san juan, hotel resort wyndham
FORMERLY KNOWN AS
Conrad San Juan Condado Plaza
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
572
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Claim Your ListingTHE CONDADO PLAZA HILTON - Updated 2023 Prices & Hotel Reviews (San Juan, Puerto Rico)
Frequently Asked Questions about The Condado Plaza Hilton
Which popular attractions are close to The Condado Plaza Hilton?
Nearby attractions include Casino del Mar at La Concha Resort (0.3 miles), Laguna del Condado (0.3 miles), and Ashford Avenue (0.2 miles).
What are some of the property amenities at The Condado Plaza Hilton?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Condado Plaza Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Condado Plaza Hilton?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Condado Plaza Hilton?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Condado Plaza Hilton?
Conveniently located restaurants include Ben & Jerry's Condado, Kabanas, and Havana Bar & Grill.
Are there opportunities to exercise at The Condado Plaza Hilton?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Condado Plaza Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Does The Condado Plaza Hilton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Condado Plaza Hilton?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Condado Plaza Hilton?
Many travelers enjoy visiting Old San Juan (2.7 miles), Castillo San Felipe del Morro (3.2 miles), and San Juan National Historic Site (2.8 miles).