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The Condado Plaza Hilton

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4,549 Reviews from our TripAdvisor Community

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Miamk
Reviewed yesterday NEW

Not a place where I would return to. You don't get what you pay for. The bed gave us back issues everyday. The view from inside the room was horrible due to the film on the windows. The pool area filled with non guest.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Brivera281
Traverse City, Michigan
HOTEL’S FAVORITE REVIEW
Reviewed 4 weeks ago

We have now made this hotel our go-to when cruising. We stayed two nights before and three days after our cruise. We love the proximity to dining, casinos, Old San Juan etc. The pool area is beautiful--you are a choice of beach (which is public), pool with pool bar (chlorinated) or the pool closer to ocean (salt water)--the options are...

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7Thank diamondbabydoll
About Hotel's Favorite Review
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi diamondbabydoll, Thank you for taking the time to write a review. How exciting is that you made our hotel you're go to when going on a cruise and that you love it. I definitely agree with you; our hotel does offer great facilities and an awesome location! Near to everything. We truly hope to have you back soon! Warmest...

Reviewed yesterday NEW

My birthday celebration with seven of my friends was a very bad experience . One of my friends left with a broken toe and swollen ankle and is in a cast cause of the hotel negligence of not putting a carpet directly in front of the door to the beach area and pool area.My other friend cried at least twice...

Review collected in partnership with Hilton Hotels & Resorts
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Thank victoriaf581
Bristol, Virginia
Reviewed 2 days ago NEWvia mobile

WIFI is almost non-existent here. It's always "being repaired" or they will inform the executive staff of the problem, been that way here for a long, long time...It will never be repaired. Don't think this hilton cares.

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Helpful?
Thank Bug293
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Bug293, Thank you for taking the time to write a review. I sincerely apologize for the internet inconvenience you experience. I would like to investigate further and it would be of great help if you can contact me with your reservation information to discuss. Your satisfaction is of the utmost importance to us and we thank you for giving...

Concord, New Hampshire
Reviewed 2 days ago NEW

The Condado has great amenities ans is well kept. Great views,pools, beaches and food services. It is close to other attractions such as forgo de chop. The front desk staff need an attitude adjustment but everything else was great.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank B5230VOmichelea
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi B5230VOmichaelea, Thank you for taking the time to write a review. I'm thrilled to know you had a wonderful three day stay in our property. I do appreciate you letting us know your feedback about our front desk personnel. Please know I've shared it with our Front Office Director to ensure this is investigated. Thank you for choosing us!...

Newark
Reviewed 3 days ago NEW

My wife and I recently celebrated our anniversary in San Juan and stayed at the Condado Plaza. Although the property is older it is well maintained, very clean and ideally located. From the time we booked our stay and throughout our stay the staff at the Condado Plaza exceeded our expectations. The view from our ocean front room was phenomenal...

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Helpful?
1Thank mariniac
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Mr. Marini! Thank you for taking the time to write a review. I'm so happy you had a wonderful stay and anniversary celebration. It was a pleasure to assist you and met you in person. I greatly appreciate your kind words about our property. You and your family are more than welcomed whenever you decide to come back to...

Reviewed 4 days ago NEW

I had a terrible time with the staff. They messed up the booking, misquoted prices, and more. I left 4 days ago, and I'm still trying to deal with their TERRIBLE customer service. Recently, They charged my account $323 when they were supposed to credit it, and I still can't get anyone on the phone to fix it.

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Helpful?
Thank Savannah S
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Savannah S, Thank you for taking the time to write a review. I'm very sorry with the disappointing experience you've had. I understand that one of our managers is already working this with you but if you feel you need more assistance, please contact me and I will gladly help with whatever you may need. Please know this is...

Reviewed 4 days ago NEWvia mobile

The hotel needs to be updated. Staff was friendly and location is good. Nice having Starbucks, Denys and other restaurants within hotel. The beach and pools are nice with many extras. The gym was good for a hotel. Only the lower rating because hotel needs updating. Overall the value was good but the property.

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Helpful?
2Thank Paul R
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Paul R, Thank you for taking the time to write a review. We're glad to know you enjoyed our services and facilities. We do appreciate your feedback and please with know I've shared it with our Executive Committee. Thank you for giving us the opportunity to be of service. We look forward to have you back in a non...

Reviewed 5 days ago NEWvia mobile

I brought my boyfriend here for his birthday! This place is great! Nice rooms, close to everything and has 24 hour spots very close by! I will definitely be returning! The staff is friendly, everyone speaks english! The pool and the beach is open 24 hours. The water and waves are calming! We are definitely having a great time!

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Helpful?
1Thank chocbarte
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi chocbarte, Thank you for taking the time to write a review. I'm overjoyed to know you had a wonderful stay while celebrating your boyfriend's birthday! (Congrats to him, btw!) You're an awesome girlfriend! We hope to have you back in a non distant future. Best wishes, Carolina carolina.padin@hilton.com

New Orleans, Louisiana
Reviewed 6 days ago NEW

Awesome views the Condado district is such a beautiful area to walk around just enjoyed everything ,The Dennys is on the lagoon side and very convinient to get to also the drive to Old San Juan is just like 9 minutes away very convinient

Review collected in partnership with Hilton Hotels & Resorts
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1Thank luisrZ3751SW
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Greetings luisrZ3751SW, Thank you for taking the time to write a review. It's wonderful to know you enjoyed our location and views. Our location truly is one of our biggest assets. One can enjoy a little of everything (or everything :) ). Thank you for giving us the opportunity to be of service. We hope to have you back in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Location: Caribbean > Puerto Rico > San Juan
Price Range: $153 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, Expedia, Hotels.com and Hilton Hotels Direct so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travelers have asked, with answers from The Condado Plaza Hilton staff and other travelers.
159 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 1 week ago | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 2 weeks ago | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 2 weeks ago | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 2 weeks ago | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question