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    The Condado Plaza Hilton

    999 Ashford Avenue, San Juan 00907, Puerto Rico
    +1 855-605-0316
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    2/4/2018 2/5/2018
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    Traveler (2791)
    Room & Suite (1077)
    Pool & Beach (431)
    Overview
    • Excellent28%
    • Very good36%
    • Average20%
    • Poor9%
    • Terrible7%
    Travelers talk about
    “cafe caribe” (173 reviews)
    “lagoon side” (111 reviews)
    “salt water pool” (88 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Condado Plaza Hilton
    Special Offer: Double Points, Every Stay
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    Rooms
    Feb 4Feb 5
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (4,935)
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    1 - 5 of 4,603 reviews

    Reviewed 5 days ago

    Good location, nice and clean rooms. Pool areas are also good. Several dining options. Service was ok. Overall a good stay, but not memorable. I think that it was a bit overpriced for the overall quality.More

    Thank robinzon007
    Response from Carolina P, Guest Relations Manager at The Condado Plaza HiltonResponded yesterday

    Hola robinzon007, Thank you for taking the time to write a review. Your feedback is of great importance to us and we greatly appreciate you letting us know your thoughts. We are currently in restoration and we will be coming back with an overall new...More

    Hotel's Favorite
    Reviewed 3 weeks ago via mobile

    This is our favorite hotel in Puerto Rico, boy did they get hit hard from Erma I was just in port on a cruise ship & I took a taxi to the hotel, so sad, there was so much devastation from the hurricane. They said...More

    2  Thank drcser
    Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 3 weeks ago

    Hi drcser, Thank you for taking the time to write a review. Unfortunately, we were devastated after Maria but we are working hard to restore our hotel. Currently, we will be closed until June 30, 2018. We look forward to our reopening with renovated guestrooms...More

    Reviewed December 14, 2017

    Even after the hurricane, the staff, the rooms, everything was great. The staff went out of their way to help when they could. Thank you for taking such good care of my team, we loved being there. I cannot wait to return to PR and...More

    Review collected in partnership with Hilton Hotels & Resorts
    1  Thank kbrun2017
    Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 4 weeks ago

    Hola krun2017, Thank you for taking the time to write a review. I get goosebumps reading this review! It was our absolute pleasure being of service to you and your team. We loved having you with us and we thank you for all that you...More

    Reviewed December 14, 2017

    The hotel is fine, but certainly not worth the price they are charging. I understand the hotel took on damage from the hurricane. I wouldn't mark it down for that. The bathroom though, was not affected by the hurricane. The soap dishes in the shower...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank Wells L
    Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 4 weeks ago

    Dear Wells L, Thank you for taking the time to write a review. Guest feedback is of the utmost importance to us. As we're going thru our restoration process, we look forward to our renewed property in our reopening on July 1, 2018. We hope...More

    Reviewed December 9, 2017

    What a great staff. The General Manager is awesome! Weathering the storm, literally, from dealing with two hurricanes, they were able to make me feel like I was at home. I will come back again. Thank you so much!More

    Review collected in partnership with Hilton Hotels & Resorts
    2  Thank michaeloO1608MG
    Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 4 weeks ago

    Saludos michaeloO1608MG, Thanks for you for writing a review. I'm SO happy to read that you felt like home with us! That's our main goal! And I must say, I definitely agree with you; our General Manager truly is awesome. We're very lucky to have...More

    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Center with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • $176 - $343 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Spa Hotel in San Juan
    • #8 On the Beach Hotel in San Juan
    • #12 Luxury Hotel in San Juan
    • #15 Business Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 572
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Travelocity, HotelQuickly, getaroom.com, Orbitz, Cancelon and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Conrad San Juan Condado Plaza Hotel San Juan ,
    • San Juan Conrad ,
    • Condado Plaza Hotel San Juan ,
    • Hotel Resort Wyndham
    Add Photo Photos
    Traveler (2791)
    Room & Suite (1077)
    Pool & Beach (431)
    Dining (58)
    Hotel & Grounds (1585)
    Bathroom (159)
    Family and Play Areas (12)
    Business Center & Event Rooms (11)
    Nearby
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    Ask a question
    Questions & Answers
    RedPandaRCute
    January 10, 2018|
    Answer
    Response from Carolina P | Property representative |
    Hola RedPandaRCute; thank you for taking the time to ask us a question. No, our hotel will remain closed until June 30, 2018 for the moment. Regards,
    0
    Votes
    jagrchtybo13
    November 12, 2017|
    Answer
    Response from Carolina P | Property representative |
    Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
    0
    Votes
    Carol F
    August 26, 2017|
    AnswerShow all 3 answers
    Response from TheTravelTruth | Reviewed this property |
    Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
    1
    Vote
    Room Tips
    "Ask for the rooms with spa/jacuzzi in the living room"
    Read review
    "I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
    Read review
    "Every room has an amazing view of ocean and waterways."
    Read review
    "Ocean view"
    Read review
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