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The Condado Plaza Hilton

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999 Ashford Avenue, San Juan 00907-1016 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3087)
360
Panoramas (96)
Room & Suite (1393)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Condado Plaza Hilton
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Swimup bar
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
5462Reviews208Q+A100Room tips
Traveler rating
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Popular mentions
893elrui wrote a review Jan 8
New York City, New York1 contribution
Very nice stay at the hotel. Staff was friendly and kind. The hotel could use an update and more elevators in operation, in addition to several more restaurants on the premises or nearby. The pools are very nice. The beach is small and overcrowded. The backyard area and lagoon views are gorgeous! Full stop. Definitely visually stunning. The locks on our room doors needed to be reprogrammed twice which was inconvenient but not a spoiler. Jose and Jean at the front desk did a very nice job of handling a billing related issue for me. As I said previously, the staff are very accommodating and kind.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2021
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David S wrote a review Jul 2020
Chicago, Illinois4 contributions4 helpful votes
Hotel's Favorite
Even though PR is just starting to get back on its feet after Maria and then the pandemic, this hotel is doing an excellent job of taking care of their guests. The General Manager of this property is one of the GREATEST GM’s of any Hilton property I have ever visited as a diamond member for 8 years! She called my cell number at 11:00 pm at night because she knew the tire in my rented Escalade popped and I was stranded in San Juan until very late. She was so concerned that she offered to send someone from the hotel to pick me up. I was amazed and stunned that a GM could be so hands on with her guests. Her attitude shows in every member of her staff that goes out of their way to make you feel very special. I also liked the extra protection they took during these times. There was hand sanitizer everywhere, they took your temperature every time you entered, sprayed hand sanitizer on your hands every time you entered, and everyone including the guests wore masks and practiced social distancing. The room was even sanitized and sealed with a sticker letting us know. Staying there I had no worries about getting Covid. I felt like I was at home. When in San Juan, you MUST visit this hotel! I can’t wait until zafarse the pandemic when this hotel is 100 percent operational so I can go back and have an even better time! Thank you Ms. Toko! Keep up the great job!
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Date of stay: July 2020Trip type: Traveled with friends
2 Helpful votes
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Vacation Traveler wrote a review Jan 6
Memphis, Tennessee34 contributions5 helpful votes
+1
Other reviewers are being gentle. I will try to condense my experience here: Lobby music too loud at check-in so little information was provided by front desk/Avoid dilapidated Lagoon Tower/1 of 2 Ocean Twr elevators Out of Order/Lobby leaks/Lagoon Twr. Elevators don't always work/Bellman & room keys wouldn't work/Room had NO internet/Deadbolt broken/Key wouldn’t open Fitness Ctr./NONE of the three onsite breakfast venues was open/Mgmt. is inexperienced/When cafe did open late the food came in Styrofoam & plastic bag/Received 1 small bottle of OJ & 1 paper cup coffee w/no refills/Pool restroom had NO toilet paper in either stall/When I raise concerns the Front Desk agent chooses to call someone’s cell phone and rudely converse in Spanish obviously trying to disguise his conversation/Driveway entrance at Lagoon Tower is blocked off because building is literally dropping debris on cars/Very limited "renovations" are merely lipstick on a pig/Lagoon Tower should be condemned./Obviously there is NOT any so called "Work In Progress"/ Hotel is falling apart/Although Hilton continues to charge Resorts Fees there are no activities/GM is nonexistent coward w/layers of employees and other management to avoid any interaction with guests/Far more problems than the disgraceful condition of the hotel physical conditions. Hilton should be completely embarrassed by allowing this "hotel" to be part of the family of brands.
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Date of stay: December 2021
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Service
Room Tip: AVOID dilapidated Lagoon Tower! AVOID hotel completely! I tried to get compensation from Hilton...
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2 Helpful votes
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BackPacker286919 wrote a review Jan 5
1 contribution1 helpful vote
I'll never stay at another Hilton with 4 stars or less since the advertising was misleading. This hotel should have been 3 stars, not 4 stars in my opinion. This hotel needs a major renovation for the amount of money customers pay here. The chair in the room was torn, all the finishes were truly outdated and the place smelled very old. The towels even had red stains on them. This by far was the worst 4 star hotel I've stayed in.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2021
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1 Helpful vote
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TerryG20212022 wrote a review Jan 3
Portland, Maine1 contribution1 helpful vote
Our $500+/night room had a mattress on a low plywood platform for a bed, the tiniest bathroom I’ve ever experienced (you couldn’t stand at the sink because the toilet was in the way) and a very small tv from the 80’s with half the channels snowy. The staff was not helpful. I have been a very loyal Hilton customer for many years and this was probably the worst experience ever. I would suggest you avoid this hotel if at all possible. I would suggest
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
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Sleep Quality
1 Helpful vote
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PRICE RANGE
$138 - $337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
conrad san juan condado plaza hotel san juan, san juan conrad, condado plaza hotel san juan, hotel resort wyndham
FORMERLY KNOWN AS
Conrad San Juan Condado Plaza
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
572
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Frequently Asked Questions about The Condado Plaza Hilton
Which popular attractions are close to The Condado Plaza Hilton?
Nearby attractions include Laguna del Condado (0.2 miles), Fortín de San Jerónimo del Boquerón (0.3 miles), and Wild Side Puerto Rico (0.3 miles).
What are some of the property amenities at The Condado Plaza Hilton?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Condado Plaza Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Condado Plaza Hilton?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Condado Plaza Hilton?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Condado Plaza Hilton?
Conveniently located restaurants include Jose Enrique, Waikiki, and Havana Bar & Grill.
Are there opportunities to exercise at The Condado Plaza Hilton?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Condado Plaza Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Does The Condado Plaza Hilton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Condado Plaza Hilton?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Condado Plaza Hilton?
Many travelers enjoy visiting Old San Juan (2.4 miles), Castillo San Felipe del Morro (2.9 miles), and San Juan National Historic Site (2.7 miles).