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Message from TripAdvisor: This hotel is undergoing a comprehensive restoration and plans to reopen to the public later this year.

The Condado Plaza Hilton

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Traveler (2791)
Room & Suite (1296)
Pool & Beach (470)
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Overview
  • Excellent28%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible7%
Travelers talk about
“cafe caribe”(173 reviews)
“lagoon side”(111 reviews)
“salt water pool”(88 reviews)
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (4,942)
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4,610 results
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1,324
1,521
942
466
357
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1,324
1,521
942
466
357
Show reviews that mention
All reviewscafe caribelagoon sidesalt water poolocean viewpuerto riconoodle barold san juansmall beachglass showerswim up barpool arearopa viejaashford avenuecoffee makermain poolopen hoursconcierge desk
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1 - 5 of 4,610 reviews
Reviewed 4 weeks ago

Understandably, PR is working very hard to recover from the horrible hurricanes. But trying to put regular leisure and families in a property that is still in disrepair is a bad idea. This hotel is filled with recovery workers (great job guys/gals). Not even close...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Kujo96
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 4 weeks ago

Dear Kujo96, Thank you for taking the time to write a review and for letting us know about your experience in our hotel. As your comments are of utmost importance, they are used for our service delivery improvement. We want to make sure we meet...More

Hotel's Favorite
Reviewed December 29, 2017 via mobile

This is our favorite hotel in Puerto Rico, boy did they get hit hard from Erma I was just in port on a cruise ship & I took a taxi to the hotel, so sad, there was so much devastation from the hurricane. They said...More

4  Thank drcser
Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded January 2, 2018

Hi drcser, Thank you for taking the time to write a review. Unfortunately, we were devastated after Maria but we are working hard to restore our hotel. Currently, we will be closed until June 30, 2018. We look forward to our reopening with renovated guestrooms...More

Reviewed 4 weeks ago

The hotel is being repaired, there is no restaurant (other than Dennys), there is no bar, the lobby is set up temporarily in the Mezzanine, my room was not cleaned after the first night, the TV did not work, the price was out of line...More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank rbeck67
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 4 weeks ago

Dear rbeck67, Thank you for taking the time to write the review. We use guest feedback to improve in our service delivery and we appreciate you letting us know about your satisfaction. As exposed in our websites, our hotel is open while in restoration and...More

Reviewed 4 weeks ago via mobile

Stayed in the property for two nights and the facilities are clearly in need of refurbishment; management's effort to get up to speed after the disaster is evident. BLUF: the pool bar os npt operational. The ocean terrace is off limits. Picayo is closed. Starbucks,...More

Thank jayrodsan
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 4 weeks ago

Dear jayrodsan, Thank you for taking the time to write a review. Your feedback is of the utmost importance to us and we greatly appreciate your recovery comments. We are definitively undergoing a restoration/renovation process in which our hotel will have a new look for...More

Reviewed 4 weeks ago

I arrived to the hotel at about 6pm or so and was told that they did not have any rooms available, even though I had a confirmation number and had put a deposit down on my room. They never contacted me prior to my arrival...More

1  Thank Lora P
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 4 weeks ago

Dear Lora P, Thank you for taking the time to write a review. I'm terribly sorry about your arrival inconvenience. Your feedback is of the utmost importance to us and your experience was discussed with our Executive Committee. I completely understand your disappointment and we...More

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Best Value Properties in Puerto Rico
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About
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
$178 - $481 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$178 - $481 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in San Juan
#10 On the Beach Hotel in San Juan
#13 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (2791)
Room & Suite (1296)
Pool & Beach (470)
Dining (58)
Amenities (47)
Family and Play Areas (13)
Business Center & Event Rooms (11)
Questions & Answers
Ask a question
RedPandaRCute
January 10, 2018|
Answer
Response from Carolina P | Property representative |
Hola RedPandaRCute; thank you for taking the time to ask us a question. No, our hotel will remain closed until June 30, 2018 for the moment. Regards,
0
Votes
jagrchtybo13
November 12, 2017|
Answer
Response from Carolina P | Property representative |
Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
1
Vote
Carol F
August 26, 2017|
AnswerShow all 3 answers
Response from TheTravelTruth | Reviewed this property |
Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
1
Vote
Room Tips
"Ask for the rooms with spa/jacuzzi in the living room"
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"I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
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"Every room has an amazing view of ocean and waterways."
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"Ocean view"
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