El Canario Lagoon Hotel
4 Calle Clemenceau,, San Juan 00907 Puerto Rico
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Avg. $160 /night, 1/14 - 1/15
$242
per night
$201
per night
$160
per night
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About
#30 of 61 hotels in San Juan
Location
4.3
Rooms
3.6
Value
4.0
Cleanliness
4.0
Service
4.1
Sleep Quality
4.0
Everyone needs a place to lay their weary head. For travelers visiting San Juan, El Canario Lagoon Hotel is an excellent choice for rest and rejuvenation. Well-known for its charming environment and proximity to great restaurants and attractions, El Canario by the Lagoon makes it easy to enjoy the best of San Juan.Rooms at El Canario Lagoon Hotel provide a flat screen TV, a refrigerator, and air conditioning, and guests can stay connected with free wifi. In addition, while staying at El Canario by the Lagoon guests have access to a front desk, and baggage storage. During your visit, be sure to check out La Placita de Santurce (0.5 mi), which is a popular attraction within walking distance of the hotel. Whether you’re traveling for business, pleasure or both, El Canario by the Lagoon is sure to make your visit to San Juan one worth remembering.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Rooftop terrace
24-hour security
Street parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Vending machine
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Telephone
Refrigerator
Cable / satellite TV
Walk-in shower
Wardrobe / closet
Clothes rack
Private bathrooms
Tile / marble floor
Flatscreen TV
Complimentary toiletries
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Residential Neighborhood
Languages Spoken
English, Spanish
Location
4 Calle Clemenceau,, San Juan 00907 Puerto Rico
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
Luis Munoz Marin Intl Airport
5.1 mi•
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F.L. Ribas Dominicci Airport
1.8 mi•
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Rental Cars
84 Restaurants
within 0.3 miles
Reviews
Traveler rating
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- 80
- 31
- 25
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Detailed Reviews
El Canario by the Lagoon was an older, but very clean hotel. It was affordable, and it was located close to Ashford Avenue, which was the main street near the beaches and the restaurants. The breakfast consisted of foods, such as: toasts, muffins, cereals, and bananas. The staff lent beach towels and sunscreen to its guests. The room keys were real metal keys, and not plastic cards for one to swipe. There was a rooftop and a ground floor patio for the guests to enjoy. The rooms had terraces, wifi, and televisions, but the property had no gym nor pool. I had some brief issues with a few very loud guests who entered their rooms in the early morning hours, but I had no issues with any construction noises. Generally, the other guests were friendly individuals. As others have mentioned, I thought that the beds were not soft; yet, I had consistent room service every day. My room was not immediately ready at 3:00 PM when I was supposed to check in. I found most of the staff members to be friendly. I would recommend for this hotel to install a water cooler in the lobby, but this hotel was overall a very positive stay for me.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John V, Owner at El Canario Lagoon Hotel
Responded Feb 13, 2020
Thank you for your review. You are correct that we do not have a pool, gym, or restaurant on the property. We do claim a Friendly, Clean, and Economical option for the Condado area. We certainly hope you will find it convenient to stay with us again in the future
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's a pleasant experience when the hotel you booked is the hotel you expected. I value communications as being a good indicator of a good establishment and the El Canario was great in their communications and confirmation. The hotel itself was close to the beach, restaurants, and shopping (even a Walmart within a 15 min walk!). It was clean and the breakfast was an added value. The taxi cost to the hotel was around $22 and the Uber to the cruise terminal was only $6.50. And the hotel receptionist was exceptional (management ... give her a raise!).
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Visco, Owner at El Canario Lagoon Hotel
Responded Sep 17, 2020
We strive to make our guest experience the best possible. Thank you for great review. We believe we are a top value and centrally located, and we are proud to offer our guests a clean, safe, and economical option for your stay in San Juan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Last time we stayed was 15 years ago. Little has changed. Older property located one block from the water. At $100 a night its about a third of the cost of the beachfront hotels. We rented two chairs ,umbrella, and towels from La Concha for $20. Our room was adequate size with a small balcony that had a view of the lagoon. It had a table ,two chairs, and fridge. No micro wave or coffee maker. Tiny bathroom with cheap amenities. Hotel has rooftop terrace with tables and great views. No one else used it the two nights we stayed. Continental breakfast was adequate but only fruit a banana. You can eat outside in a small garden. Lots of tropical ambiance. There is a pay washer/dryer. Computer/printer. No pool. Staff was outstanding. Couldn't do enough for us. Located in Condado section of San Juan. Numerous bars, restaurants, and stores within easy walking distance. No smoking property. Uber was readily available.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip: Can pay more for balcony with water view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John V, Owner at El Canario Lagoon Hotel
Responded May 5, 2020
Thank you for your review. We appreciate your stay and hope you find it convenient to stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I checked in and had booked a queen balcony room with breakfast. I went to the room and found it was on level one next to the exit. When I went into the room the balcony was facing a cement wall and close to the sidewalk. I immediately went to the desk and told her I was traveling solo and didn’t feel safe so close to the street. She said we are booked!!! Next morning I went to look for the breakfast that was included in the price when I booked and was told they canceled breakfast for anyone that booked before the new owners bought it but I could buy it for 13.00! Really??? Then early evening the alarm kept going off and no one responded or did anything. I finally called the office on my cell phone to tell them it had been going off for around a half hour now. Hmmmm what if this had been a real issue and no response?? Water was luke warm for a shower? When I checked in she xeroxed my credit card on paper? How are these destroyed to protect my information? I asked her and she could't answer this question. There isn’t a deadbolt type lock on the door it is just the small one in the door knob. Told a friend that was going to stay here to find another place.
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Date of stay: February 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Canario Lagoon Hotel Guest Services, Owner at El Canario Lagoon Hotel
Responded Jan 25, 2023
We apologize for any inconvenience you may have encountered. Your room was actually not on the street level but on our level 1 which is the second floor. We are so sorry we couldn't accommodate you as we were sold out on the day of your arrival. The situation with your breakfast should not have happened, and again we profusely apologize for the situation you encountered. It has been addressed with our personnel, as well as we have corrected the hot water as well. We can assure you our hotel is very safe. No unregistered guests are allowed in the hotel and we actually lock the front door at night. Also, we have a security guard also patrolling the whole hotel at night. Thank you for sharing your feedback as it gives us a chance to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our cruise ship came into port at 8:30 a.m. and the hotel was kind enough to allow us to store our luggage until check in at 3:00. The staff was very accommodating and the hotel is close to the beach - only about a block away as well as Ashford Avenue with tons of restaurants and shops. However, the rooms are a bit depressing. The walls are pretty bare, linoleum on the floor and the elevator was scary - sounds like you are going to get stuck in it by the way it groans. When I sat on the terrace I just overlooked concrete buildings and roofs. There is a nice little outside lobby with patio tables and umbrellas to sit at and a decent little breakfast room. Also be aware of the "coquis" - high pitched sounds by the tree frogs in the lagoon nearby. These are all over Puerto Rico but drove me bananas when I was trying to sleep! Finally i just tuned them out. The price here was less than the higher priced hotels nearby but you might want to spend the extra money for a cheerier room and stay right on the beach.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager, Owner at El Canario Lagoon Hotel
Responded Mar 23, 2023
Dear Hiker0957, Thank you for choosing to stay with us and for sharing your experience. We're glad to hear that our staff was accommodating and that our location worked well for you with its proximity to the beach and nearby restaurants and shops. We're sorry to hear that the decor of our rooms didn't quite meet your expectations, and that you found the elevator to be a bit scary. We take these concerns seriously and will be looking into ways to improve the overall aesthetics and functionality of our property. Regarding the "coquis," we understand that the sound of the tree frogs in the nearby lagoon can be quite overwhelming, especially for those who are not accustomed to it. We'll certainly do our best to make our guests aware of this in the future, and we're glad to know that you were able to tune them out eventually. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, T. Cruz Guest Experience Manager Canario Lagoon Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is up front about being a budget hotel surrounded by higher priced resorts, so my expectations weren't that high. Still, it was a pretty rough experience. Trying to sleep was a struggle with the comically loud AC unit in the room, and we had a room next to to the stairs and elevator, which banged loudly when people came in late at night. The room was constantly damp, and we had to keep the AC at 70 or below to keep the dampness at a tolerable level. I found myself wanting to be anywhere but in that room and wasted no time getting out in the morning. That being said, the beach club access was nice. The entry point at Condado beach was great, just beyond the pier, rocks, and heavy currents. The staff was also incredibly kind and attentive. I would say, if you can swing a pricier hotel in Condado, do it.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Canario Lagoon Hotel Guest Services, Owner at El Canario Lagoon Hotel
Responded Jan 25, 2023
Greetings. We would like to sincerely apologize for your a/c being loud. It is necessary to keep a/c in the tropical weather and it is very common for humidity to seep in if the a/c is turned off. It is unfortunate that your room was not able to be changed as I know our personnel strives for all of our guests to have an excellent experience during their stay with us. We will use your review as training so that we can improve. Thank you for taking the time to leave us your feedback. We certainly appreciate it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very well located - it's across the street from the lagoon, a block away from a beautiful park and beach, and surrounded by shops and restaurants in a safe neighborhood. The staff were also very friendly and helpful. I definitely recommend it!
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John V, Owner at El Canario Lagoon Hotel
Responded Feb 13, 2020
Friendly, Clean, and Economical is our mission. Come back and see us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel did not disclose in their description that it does not have beach access. The closest beach, which is a 5 minute walk from the building, has a very strong current and people are not allowed to get in. They also said in their description that they had a pool. It was very disappointing to find out that they do not have a pool on site, they have a sort of an agreement with another building so that the guest can use their pool. So you actually have to leave the hotel to go to another building to use the pool.
I booked a queen size bed, but the bed we got was a full. Very soft mattress which hurt our backs really bad. In general the room was very basic. And the bathroom sink was clogged.
The only thing I can positively highlight is that they have a breakfast station and the food was good. That was a nice surprise. Also, they had a mortal kombat arcade console for free, my husband loved it.
Regarding customer service, the staff was inflexible and refused to refund me for the first night that I could not use because the airline cancelled my flight due to weather conditions.
In summary I can say that for the price you pay this place was a rip off.
Lastly, we saw a roach in the lobby on our way out.
I booked a queen size bed, but the bed we got was a full. Very soft mattress which hurt our backs really bad. In general the room was very basic. And the bathroom sink was clogged.
The only thing I can positively highlight is that they have a breakfast station and the food was good. That was a nice surprise. Also, they had a mortal kombat arcade console for free, my husband loved it.
Regarding customer service, the staff was inflexible and refused to refund me for the first night that I could not use because the airline cancelled my flight due to weather conditions.
In summary I can say that for the price you pay this place was a rip off.
Lastly, we saw a roach in the lobby on our way out.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Stay away from this place and keep looking. If you are willing to pay $139 a night for a room...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Canario Lagoon Hotel Guest Services, Owner at El Canario Lagoon Hotel
Responded Jan 25, 2023
We sincerely apologize for the misunderstanding of being beach front. We do not advertise as being beach front, our guests do have access to a beach club which provides them with an umbrella and sun loungers. We take all of the feedback to heart. We want to make sure all of our guests have a top-notch experience at an affordable price. Again, we aplogize for the mishaps that happened during you stay. Be assured that they have already been addressed by the corresponding departments so that they do not happen to a future guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was very no frills - almost felt like staying in an old college dorm. But it was clean, comfortable, safe, and the hospitality from the front desk was top notch. Definitely a good option for a stopover or quick stay. We checked in very late (2am) and parked at The Parking at Condado lot and walked about 6 minutes to the hotel. It was a little hard to find in the dark with so much construction on the street, would’ve been easier to find in the morning.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager, Owner at El Canario Lagoon Hotel
Responded Mar 23, 2023
Dear Explore691218, Thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel comfortable and cozy, and that our front desk team provided top-notch hospitality. We understand that our hotel may not have all the frills of a luxury property, but we're happy to provide a clean and safe space for our guests to relax and recharge. We're also pleased to know that our location worked well for your late check-in, even though it was a bit difficult to locate in the dark. Thank you again for choosing our hotel for your stay, and we hope to welcome you back in the future for another comfortable and cozy visit. Warm regards, T. Cruz Guest Experience Manager Canario Lagoon Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an okay hotel, pretty light on amenities. Staff was friendly and courteous. No pool, though they allow you to borrow towels and bring them to the beaches that are within walking distance. Continental breakfast was poor.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Visco, Owner at El Canario Lagoon Hotel
Responded Sep 17, 2020
Thank you for your honest review. We do not have a pool but yes, the beach is less than five minutes away walking. We strive to offer an economical option in a very central location close to the best beaches in San Juan, restaurants, casinos, bars, the Condado Lagoon, and so much more. We are sorry our continental breakfast did not meet your expectations. We add that small value to make the experience better. Stay safe always.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We now have a beach club where we provide beach towels, sun loungers, and beach umbrellas to our guests.
Yes, tons of sand and you may walk a pretty long stretch.
There’s a parking close to the hotel and it’s like 13 or 17$ per day
…
"No parking, only one view, and TREACHEROUS BEACH, no swimming, snorkeling, or sandcastle dreams. Good place to eat and drink alcohol at night, but nothing for familie"Read full review
"Wake up early to have breakfast. Try to book a room on the west side because there is construction. Make sure your cab driver knows you mean el canario, not canario boutiq "Read full review
"Stay away from this place and keep looking. If you are willing to pay $139 a night for a room expecting convenience this is not the spot 4 u"Read full review
…
PRICE RANGE
$185 - $261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el canario by the lagoon hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
44
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about El Canario Lagoon Hotel
Which popular attractions are close to El Canario Lagoon Hotel?
Nearby attractions include Condado Beach (0.2 miles), Ashford Avenue (0.05 miles), and Casino del Mar at La Concha Resort (0.1 miles).
What are some of the property amenities at El Canario Lagoon Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at El Canario Lagoon Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at El Canario Lagoon Hotel?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at El Canario Lagoon Hotel?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to El Canario Lagoon Hotel?
Conveniently located restaurants include Pannes, Ben & Jerry's, and 1919 Restaurant.
Are there opportunities to exercise at El Canario Lagoon Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at El Canario Lagoon Hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at El Canario Lagoon Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to El Canario Lagoon Hotel?
Many travelers enjoy visiting Old San Juan (2.8 miles), San Juan National Historic Site (3.3 miles), and Castillo San Felipe del Morro (3.3 miles).
Does El Canario Lagoon Hotel have any great views?
Yes, guests often enjoy the city view available here.