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We stayed this weekend and the hotel was very crowded but the service from the staff was fast and great. On Friday night we had issues with noises from another room and I called the front desk and they sent security to knock on the...More
This place is awesome! The staff truly goes out of their way to ensure you have a great experience. Upon check-in, they asked for my cell phone number. Throughout the entire stay they would text me to ensure our stay was perfect. Anytime you need...More
6 Thank HenryBru
Response from joselinelopezvela, Guest Relations Manager at Caribe Hilton San JuanResponded February 15, 2017
We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is refreshing to know when that is achieved.
We sincerely appreciate your...More
Went for a weekend with spouse and two children. Hotel is adequate. Game room was closed. Pool and Lake was nice. Hotel is older, not as nice as other Hiltons we have stayed in. They need to add some nice extras like water bottles in...More
Young woman at the Hilton Honors Desk should not be serving the public. Maybe she belongs in an office.
No customer service skills at all. Checked in early on July 22. Service agent was great but there was not a room available. When checking back...More
The hotel was amazing beautiful view even that I am afraid of high but was beautiful the staff very very courteous and friendly everything really clean and very well organized just one tiny downfall maybe was my fault no trash can in the room and...More
$179 - $454 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Depending on how many people are already staying in your room when you book. We booked one reservation and it was 3 of us staying in a room. They did not charge us extra even though we were more than 2. I'm not sure if they... More
Depending on how many people are already staying in your room when you book. We booked one reservation and it was 3 of us staying in a room. They did not charge us extra even though we were more than 2. I'm not sure if they would had we been more people. They were very helpful and gracious to us when we wanted to change rooms to receive a better view.