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Caribe Hilton San Juan

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Caribe Hilton San Juan
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6,078 Reviews from our TripAdvisor Community

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Showing 5,709: English reviews
Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

Spent Thursday -Sunday at this lovely Resort. Everything is at this resort. Friday night Dj at the Bar area, swim bar pool, private beach and several restaurants to choice from. Will be returning soon

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Shamek B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife just wanted to relax for a couple of days and that's exactly what we did. The pool at this hotel is all you need. Our friend from the front desk this young man his name is Juan was very helpful and respectful. I highly recommend this hotel!!!

Helpful?
1 Thank Daniel M
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Daniel, It is always a pleasure to provide you and your wife with a exceptional service, comfortable accommodations and most importantly, rest and relaxation at the pool. We are looking forward to our next opportunity to provide you with another awesome stay. More 

Warwick, Bermuda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Beautiful location, excellent service, very clean guest room. Pina Colado Bar and Morton's Restaurant were excellent. They had a Starbucks onsite as well as Quinzos which offered a good selection of coffee, teas and baked goods.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Katrina C
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Katrina, We appreciate your pleasant review. It is pleasing to know you love many aspects of our hotel including beautiful location, excellent service, clean guest room, Piña Colada Bar, Morton's Restaurant, Starbucks and Quiznos. We are already looking forward to your return More 

Round Lake, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

The Caribe Hilton is a beautiful property to pull up to but kinda goes down hill once you check in. The rooms are in major need of updating! The restaurants and bars that are offered on the property are awesome even though expensive. Unfortunately during our stay there was a power outage across the entire island, and the hotel was... More 

Helpful?
1 Thank rjmommy02
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for your feedback on your recent stay at the beautiful property of Caribe Hilton. We are sorry we could not meet your expectations. We aim to deliver great service and a memorable experience. Your comments help us understand where we need to improve. We thank you again for staying with us and we look forward to the opportunity... More 

Blackwood, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel is clean and very nice. It has its own power system which came in handy when there was an island wide black out. We never lost power. Complimentary wifi was a nice feature. Overall a good experience

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank X8303CIseang
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for sharing. How wonderful it is to know your stay at our hotel was overall a good experience. It was a pleasure to serve you and we hope to welcome you back in the near future. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had the best experience! Nicole P. was absolutely fantastic at the front desk. When she found out it was my 50th birthday she really did her best to make the trip amazing. She even brought up a cake to my room on the day of my birthday. Thank you Nicole for everything! Also Francisca Munez, our cleaning lady, was... More 

Helpful?
1 Thank Amani Flood
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

We are delighted to hear of your wonderful stay at Caribe Hilton. We are excited to hear that your expectations were exceeded in every way with our fantastic team members, and excellent service. We will pass along your kind words to Nicole P and Francisca, as providing unforgettable experiences to our guests gives us much joy. We would be excited... More 

Las Vegas, Nevada
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

We arrived after a 13 hour trip ( we used 30,000 miles from Delta to fly First Class from Las Vegas, so 13 hours instead of 9) Anyway, I'm Hilton Diamond, and my wife is gold. We booked 8 nights, king, ocean view, using approx. 285,000 of my wife's points. The very nice front desk person said we'd be more... More 

Helpful?
Thank curtischeek2016
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

We appreciate your pleasant review. It is pleasing to know you love many aspects of our hotel including the wonderful location and gorgeous beach. We are sorry we could not meet your room and food and beverage expectations. We take appreciate your loyalty to the Hilton Brand and would appreciate the opportunity to serve you again in the near future.... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

This is my last day of the weekend at the Caribe Hilton and I didn't like at all. Poor customer service, our first room was a mess because it was very dirty. We had problem with our key all weekend and a situation with a employee named Robert on the pool bar. He was very rude , not attentive and... More 

Helpful?
Thank Fred H
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Fred, We appreciate your input and apologize you were disappointed in your stay. We aim to deliver great service and a memorable experience. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. They would like to have more details regarding your experience in the pool bar to avoid from reoccurring and... More 

Gatlinburg, Tennessee
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Last week a new security feature was implemented on the pool area by identifying the hotel guests with wrist bands. As I observed Officer Ramos' professionalism as he informed us of the changes, assisting and assuring us the new changes I knew the stay at the Hilton would be an excellent one. In addition to the Pool Stand there is... More 

Helpful?
3 Thank corianoa
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

We are delighted to read your stay was a excellent one and thank you for taking of your time to share your experience with everyone. The well-being, safety and security of our guests and team members are of paramount importance and we continue to make every effort to ensure that all practices and standards are in line with strict safety... More 

Stow
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Hilton is our hotel of choice, the pool and lagoon are fantastic with breathtaking views. We stayed here the night before our cruise and I would stay here again, walking distance to Old San Juan and plenty of meal choices from budget to fine dining.

Helpful?
1 Thank Melissa S
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Melissa, We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. Delights that you enjoy our pool, fantastic lagoon and plenty meal choices. We were glad to host you before your cruise and hope you will consider staying with us again should you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Caribe Hilton, the ultimate beachfront hotel in San Juan, is set on an exclusive peninsula made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and the closest resort to Old San Juan area. ... more   less 

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00907-1052, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $168 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Reservation Options:
TripAdvisor is proud to partner with Booking.com, getaroom.com, Hilton Hotels, Hotwire, Hotels.com, Expedia, Odigeo, Travelocity and Jetsetter so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel
Hotel Style:
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
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