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Cheaper
Average
Higher
About
4.5
#1 of 2 resorts in San Juan
Location
4.6
Cleanliness
4.5
Service
4.5
Value
4.0
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Only five miles from Luis Munoz International Airport, located in the prestigious Condado neighborhood of San Juan, find the spectacular San Juan Marriott Resort & Stellaris Casino. Our resort in San Juan, Puerto Rico sits in a highly desirable beachfront location only minutes from numerous restaurants and bars. The property boasts 513 spacious guest rooms and 12 suites, most with spectacular Atlantic Ocean views; the 24 hour Stellaris Casino on site, two outdoor pools, two lighted tennis courts and Ocean Club Wellness Center that features a wide array of massages and treatments in addition to the health club. Food & Beverage offerings include La Vista Latin Grill, La Isla Beach Bar & Grill, La Isla Pool Bar, Wan Chai Noodle Bar, Coffee Merchant and the ultra chic Red Coral Lounge. Come and enjoy the comfort and atmosphere of everything this "Caribbean Cosmoplitan Beach Club" has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The San Juan Marriott Resort & Stellaris Casino offers a dynamic atmosphere with modern features and lively music, although the noise level and certain design elements may not appeal to everyone. While the hotel's amenities, such as beach access and pools, are generally well-received, some guests feel improvements are necessary and the resort's pricing, including meal costs and fees, doesn't always translate to perceived value. Accommodations offer upgraded features and scenic ocean views, yet issues with housekeeping and noise are occasionally mentioned.
The service is often commended for its friendliness and attentiveness, but experiences can vary. Cleanliness is a highlight for many visitors, with special mention of the well-maintained rooms. Additionally, the hotel's prime beachfront location is consistently celebrated for its safety and proximity to local attractions.
Location
Convenient
Atmosphere
Lively
Rooms
Modern
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Top-notch
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Friendly staff, modern bright rooms with wall of windows and lots of natural light (at least in the tower building).
We were with a big group this year and noticed some of our rooms had tile floors instead of carpet which is not as posh but probably way more sanitary. All our rooms had excellent bathroom exhaust and there was plenty of fresh, conditioned make-up air in corridors. Some of our group stayed in the Cabana wing which recently reopened after post-Maria repairs, and everything there was brand new.
The hotel has a large, beautiful pool area and easy access to the beach with beach chairs available. Kids loved the pool slide. I liked the convenient Condado location near many restaurants and FreshMart store with healthy grocery items and delicious prepared food.
The only two negative things we experienced were pretty minor: 1) There were not many people on duty at the front desk throughout our five day stay. Although this didn’t impact us at the time we checked in, I noticed at various times during out stay that other guests were getting agitated about the long lines that seemed to persist there. 2) An older person in our group who prefers a room temperature of 75 could not get the temperature in her room to go above 71 degrees at any time during her stay (it was set at 68 when she arrived and never warmed up). The hotel said they don’t provide central heat (or space heaters) and could only offer additional blankets. Again, this only impacted one person…others in the group kept their thermostats set between 68 and 71 and were very comfortable.
We sometimes try other hotels in San Juan for variety but are always happy to return here.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José G, General Manager at San Juan Marriott Resort & Stellaris Casino
Responded Feb 6, 2020
Dear MeGustaViajar10014: Thank you for choosing to stay with us during your recent trip to San Juan-we appreciate your feedback and look forward to seeing you again the next time your travels bring you to beautiful Puerto Rico! Sincerely, José González General Manager
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We just returned from our week in Puerto Rico. First time we had ever visited, but it was great. I wasn't sure what to expect and I certainly was not disappointed. The Marriott is located in a great spot--easy to walk to most places for fine dining, and the beach by the hotel is beautiful. The pool was smaller than I expected, and it was tough to get a lounge chair unless you were at the pool by 8am sharp. The beach was nice, and they would immediately get you a lounge chair and umbrella if you didn't see one on the sand. The staff was very attentive, and would constantly introduce themselves and ask if you needed drinks, food, etc. The rooms were clean and very nicely kept up, not shabby at all. The housekeeping staff was very attentive as well, the rooms were cleaned and beds made very quickly after you left in the morning! I am not sure if they are fully up and running after the hurricane; we did notice that there was no more game room, and were told that after the hurricane, it wasn't rebuilt. That was a shame, and they probably should remove it from the plaque on the wall because my son walked around for 20 minutes, looking for it before we asked! I also believe there is a restaurant or two that may have not been rebuilt. I hope that they do rebuild these amenities because I would definitely stay there again.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José G, General Manager at San Juan Marriott Resort & Stellaris Casino
Responded Feb 25, 2020
Dear kman69696969: Thank you for choosing the San Juan Marriott during your recent week long stay in San Juan! We are happy to hear that you enjoyed your time at our Resort and look forward to seeing you again soon! Sincerely, José González General Manager
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Like others, I was a bit nervous after reading all the negative reviews, but was very happy with our experience. We had stayed at the hotel 10 years ago, loved the Condado neighborhood and enjoyed it just as much this time. Many of the negative reviewers seemed to forget that the Covid pandemic has forced hotels to adjust services. So what if your room isn't cleaned every day? Is that such a big deal? We had the good fortune to book a room in the smaller "Cabana" wing of the hotel, which has been updated. We were on the 9th or top floor of the "Cabana" wing, giving us a beautiful view. The room had all modern amenities and furnishings, including wooden floors, large screen tv, refrigerator and plenty of outlets to charge electronics. The carpet in the hallways were lovely and new. Even though there was no housekeeping, our towels were replaced every day. The beach and pool area were meticulously maintained and EVERY last employee we encountered couldn't do enough to help us. We mainly took our meals outside, but used the coffee shop La Panaderia often. The food there was fresh, tasty and reasonably priced. The hotel's location on Avenida Ashford made it perfect for dining and shopping. We used the CVS adjacent to the hotel and they had all kinds of snacks, soft drinks, wine, beer and liquor at reasonable prices. While waiting for our room to be ready, we wandered into a "pizza" place called Di Zucchero and pretty much never left. It's a very casual place with some fine local beers on tap, and a fabulous breakfast. They have outdoor, indoor and upstairs open air dining. There's a fast food hamburger place called Buns which had delicious burgers. We ate there the night we didn't have a dinner reservation. There is also a Starbucks directly across the street from the hotel if that's your thing, but we preferred the local Puerto Rican coffee. We were there for the Memorial Day weekend and it was very busy. Taxis and Ubers were hard to come by and Old San Joan was VERY congested. During our stay dinner reservations were necessary, as mentioned before. My only complaint about the San Juan Marriott? They provided no drinking glasses whatsoever. Along with no tissues, we had to buy mugs (very nice ones, reasonably priced) at the gift shop. All in all, a perfect vacation!
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Date of stay: May 2021
Location
Service
Sleep Quality
Room Tip:For updated rooms, book the Cabana wing, and ask for an upper floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Worst hotel I have ever been to. First off check in was supposed to be at 4pm and upon arrival we were told that one of the rooms was being finished and it would be available momentarily. As we waited til almost 5pm we called back down to the desk and were told it would be any minute and that they would call us to come to the desk as soon as it was finished to get the keys. As we have been up since 3:30 am this day we decided we should go grab a quick bite to eat as we have been traveling the better part of the day. When we returned to our 1 room at approx 9:05 pm we still have not gotten a call from the hotel telling us that are room was ready. As we decided to go down to the desk we requested a manager to see why we have waited so long. The manager stated that it was still being occupied by some sort of airline employee and that he had just left and they were sending some to clean the room and would run our keys up to us as soon as it was ready. We did not receive the keys until after 10 pm. Then the manager promised us $150 credit which barely ttiuched the resort fees as well as breakfast for 2 days for free I which I will need to dispute some of these charges aS we did not get comped the breakfasts to totaling over $200. The best part of the breakfast was that on day 2 the waitress mistakenly gave us a discount in which shE later called to the room and told us she would have to recharge the room for a higher dollar amount. (Seriously this is their mistake in which is t ridiculous that they woo old even call us being their mistake!) to dad forward to the end we requested a later check out for both Rooms as my fiancé is a Titanium Elite Status and we were given a really hard time. Eventually after telling the manager that he should do this at the very least as they ruined the first no Igor of our vacation. The worst part is that when we booked this trip we emailed one of the employees at the Hotel and stated the importance of. Both rooms being available at the same time. This employee emailed us back guaranteeing the 2 rooms and being available at checkin and this is how this all ended up. Last but not least the resort fees are ridiculous so be very aware before you book. When we return to Puerto Rico we will never book here again regardless of our status as this hotel clearly does not recognize Loyalty let alone someone wIth no status.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José G, General Manager at San Juan Marriott Resort & Stellaris Casino
Responded Feb 21, 2020
Dear natey23: Please accept our sincerest apologies for the inconveniences experienced during your recent stay at our Resort. Customer satisfaction is extremely important to us, so rest assured that we will share your comments with the appropriate team members in order to identify areas of opportunity to better serve you and other guests in the future. Sincerely, José González General Manager
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We spent 5 days there at the beginning of December 2019. It was the worst Marriott room experience in 40 years of being a Marriott member. We had a horrible room. It was not addressed while we were their after we complained multiple times.
There are 2 types of rooms at this property. Newly remodeled which our friends stayed and old and dilapidated which we stayed in. Until they arrived three days into out stay we didn't know there was such a discrepancy in the type of rooms.
We thought because of the Hurricane Maria everything was in rough shape. That was not true, the old tower is in rough shape.
I also learned that being a lifetime Gold Elite member with Marriott is worthless. We paid for and ocean view and we upgraded to an Ocean view. Our friends have no elite status with Marriott and paid for a city view and were upgraded to an Ocean front.
The most helpful person on our visit was the maid who told us the 1st day to get our room changes. Every morning there were engineering carts all over the floor.
DO NOT use advance check-in at this property if you ignore my review and decide to stay there. Ask to see the room before checking in.
If you ever get room 410 or the room next door do even bother looking just refuse to accept it.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip:Never stay in a room that has not been remodeled. Never stay in room 410
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José G, General Manager at San Juan Marriott Resort & Stellaris Casino
Responded Feb 1, 2020
Dear LightPacker399872: We are extremely disappointed to hear that our Resort did not meet your expectations during your recent trip to San Juan. Please accept our sincerest apologies for the inconveniences experienced and rest assured that we will share your feedback with our team aa it helps us to identify areas of opportunity to improve our guest experience and better serve you in the future. Sincerely, José González General Manager
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We booked 3 rooms checking in June 17. Called a few days ahead to confirm they were connecting and the front desk even confirmed when handing me the keys the rooms were connected. We get up to the 8th floor and there were 1 or 2 rooms between each of us. I let it go hoping to have an enjoyable vacation. The hotel itself is nice, lobby area is well maintained. Cabana rooms were nice, nothing spectacular and definitely not worth the price. The standard Marriott menu was cut way back due to covid, the burgers were burnt a d on Saturday we had a chicken and rice bowl from the grill where they took our $20 and handed us food before telling us we were on our own for forks. The food we were able to get was all around bad. 1 single pina colada from pool bar cost $14 and they were generic premixed. Housekeeping did not come once during our stay. We were told they would come every 3 days but not even one time! Pool and beach chairs were impossible to get due to the resort hosting a discount to local residents package. We were in the adult side of the pool with at least 50 (not kidding) screaming children plus their drunk parents. The place was a complete zoo! There was no chance of relaxation with SOOOO many screaming kids. We have 4 kids and are no stranger to rowdy children, however I am shocked the hotel allowed SO many people into a pool that has no life guard. We literally saw a guy save a strangers kid from drowning.
Regarding covid protocols, there were sanitizer stations setup in lobby and elevator but there were consistently empty. Coffee machines have been removed from rooms. There was someone at the door checking temperature about 25 percent of the time.
We are not hotel snobs but have been fortunate to stay at some beautiful resorts over the last several years however I would not count this hotel in that category. In fact this stay might make me not stay at any Marriott again. The only nice staff we encountered was the bartender at the indoor bar, she was super sweet.
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Date of stay: June 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriot is a big hotel of 500 rooms, lets start with the long line of people waiting for the elevators because only two elevator work. In weekends, the hotel resort is full of local people because of the 35$ pass/day. Crowded place because of the unlimited number who buy day pass in resort. You will smell marijuana everywhere. The pool is very shallow, not even 4 feet.
Moreover, On there website, all the amenities were listed as available with the hours, and 6 restaurants when there is only two of them with limited menu. We have been told by the reception that the spa and gym will be open on 15 July. Thereby we made our reservation on this place, but they were not honest about it. I wish they told us ahead that they don’t know for sure when it is gonna open because of Covid. Although they directed us to go the spa next street, I really don’t understand why other places open in San Juan but not the Marriott . For the beach, they take out the chairs you set On after 6 PM. Which it is not convenient especially in Breezy days in Puerto rico.
Also, they have told us that the Bar is opened until 10 Pm every night, but were shocked when it was closed at 8:20 pm. after asking why, we found out that the bartender leave if there is no customers, it is very sad for big place like the Marriott to be inconsistent in hours and services. Plus when the bar was open, they can not make some cocktails because their bars are not fully stuck. Same thing with their restaurant, there is only 3 choices for breakfast And two for dinner/launch. One day we went to order pizza, but they had to go and get dough from outside shop.
After giving us the room key we were surprised that the room was hot, no coffee machine, no microwave in all rooms. Then we told them and they changed the room but the other room’s TV does not work. Again, we talked to them 3 times and finally they change it to another Tv that has not set up to any channels. Called them 3 times to get clean towels and waited two days for that
We paid 355$/night for a week, we had 500$ credit in the hotel to be spent, with the limited menu and bar and closed spa and Gym we were not able to spend all of it. It worth mentioning than it can not be used for some service such as laundry. they told us we can use it for later but after checking out I tried to by some pastry from them they said that they can not because I check out, then I asked them if I check in now will I be able to use my credit? They said NO. I am very disappointed with how the mislead me in my vacation, I did not like how they communicate, they use Covid 19 as excuse for the bad service. Worst vacation ever!
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Date of stay: July 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José González, Owner at San Juan Marriott Resort & Stellaris Casino
Responded Sep 1, 2020
Thank you for your taking the time to write and share your feedback during your stay. Your comments are important to us. It was regrettable to learn about your disappointments due to some of the products missing during your stay; however we were opening many of the outlets such as Spa, gym, casino when suddenly our Governor send out an Executive order closing immediately what we had already planned opening. The Executive Order made it difficult for people arriving after July 17, which was beyond our control. However, we are deeply sorry you felt we misled you or were not honest, but in this new norm of COVID-19, business will not be as usual. It has transformed and we have done the utmost to serve and assist our guest with all the healthy standards avoiding anyone to be sick. Please rest assured that all the issues sited has been address for corrective action moving forward. Thus, we apologize for any inconvenience we may have caused you. We thank you again for your pointers and hope we can serve you better in a near future. Sincerely,
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So I wasn’t going to write a negative review because I’m a regular Marriott visitor and usually like to give the benefit of the doubt, but after only 2 days and such poor circumstances I figured it was worth others knowing. We have been to this location and stayed at this hotel twice before. This is NO LONGER the hotel it used to be. Our room smelled disgusting upon arrival like mold and weed and body odor all rolled into one. Immediately after getting off the elevator you can smell it. Plus you get off the elevator and there is trash in the hallways (it hasn’t moved for two days but the room service is on the floor). The staff are hit or miss. Some are nice some are rude, to be expected, but if you want great service from the younger male staff do what all the spring breakers do, wander around mostly naked! Pool at capacity? Not if you’re a twenty something half naked girl and her similarly dressed friends. Bar service slow and lacking? Not if your bathing suit covers less than the lingerie in your closet. So if you’re at all considering bringing your family or kids here maybe reconsider, unless you’re looking for this type of service and environment. Another attraction here is its casino, buuuttttt with covid and the limited availability good luck. One would think they would reserve guest who are spending their money to stay to have priority. Not the case. But don’t worry. They will put you on a “list” for when something becomes available (which is never because there are 2 tables open with 3 seats = six players). Don’t bother with the breakfast in the morning. Two staff cooking and serving and regardless of the 30 people waiting no additional staff will come help them. So you stand and wait 30 minutes in a line of people for a sub par omelet you spend 19 pp on or that you prepaid for. And last but not least the elevators... one guest or family per person, we hadn’t considered this and while social distancing is important it means be prepared to wait a while, a long while for a trip to or from your room. Once again not the hotels fault and a good policy just be prepared.
Will continue to review throughout the stay to paint a picture for all those considering travel to this Marriott. Although I can’t say I would recommend.
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José González, Owner at San Juan Marriott Resort & Stellaris Casino
Responded Apr 27, 2021
Dear BPanico : I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Sincerely, José González General Manager
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On our Royal Caribbean Harmony cruise, we chose to do “resort for a day“ at the Marriott resort in San Juan. It was fabulous! The highlight of our vacation. Every single employee we came in contact with was so welcoming, polite, accommodating. The resort grounds were gorgeous. We started our day off at their private, beautiful beach where two young men set up lounge chairs and a beach umbrella for us. The package included a $20 Voucher to the restaurant for each of us. We had the most delicious Lunch of chicken quesadillas with homemade guacamole and salsa, served to us right on the beach! After a few hours, we moved to the beautiful relaxing pool were there were plenty of chairs, and not too crowded to allow us to enjoy a swim. Towels and sunscreen were provided, and when we were done we were allowed to use the showering facilities which provided soap and shampoo. Everything was included in this lovely resort. We can’t wait to come back! (Carlos and Rita at the pool deck were most helpful and super accommodating and friendly) Highly recommend
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José G, General Manager at San Juan Marriott Resort & Stellaris Casino
Responded Mar 20, 2020
Dear Gail S: Thank you for choosing to spend the day at our Resort - we are delighted to hear that you enjoyed your visit and appreciate you taking the opportunity to share your feedback with us. We look forward to seeing you again soon! Sincerely, Jose Gonzalez General Manager
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We loved nearly everything about the place. Courteous staff. Clean. Beautiful view. Even though we didn't request an ocean view, we could see the ocean. We stayed on 16th floor which I thought would be inconvenient, but with 4 speedy elevators, it was a breeze going up and down. We liked the pool right by the beach so we could go to ocean beech and then were was a little shower place to wash the sand off. The hot tub was nice at night. We liked that we could take the beech towels anywhere as long as we turned them back in at night (they have chip or something to tell if you turned it back in...but we took them to the ocean off the property, without concern). The only drawbacks were minor. When using a tub rather than a shower, it was hard to reach the faucet knobs...they were at a height for showerers and not for bathers. The two beds in our room were both double rather than queen, which wasn't a problem for us, but some might prefer queen rooms. The bell staff were fantastic...very helpful with all our stuff.
We loved that it was an easy walk to CVS, Walgreens, and many restaurants, plus the beach.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:If you want a queen or larger bed, request it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from José G, General Manager at San Juan Marriott Resort & Stellaris Casino
Responded Feb 4, 2020
Dear B5822MVcarolynw: Thank you for choosing to stay with us during your recent trip to beautiful PR - we are delighted to hear that you enjoyed your time at our Resort and look forward to seeing you again soon! Sincerely, José González General Manager
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There are more places to choose from in the San Juan area.
PRICE RANGE
$394 - $593 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott san juan resort and stellaris casino, marriott san juan resort & stellaris hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
527
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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