Hotel El Convento
100 Calle del Cristo, San Juan 00901 Puerto Rico
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About
#16 of 68 hotels in San Juan
Location
4.9
Cleanliness
4.6
Service
4.6
Value
4.2
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast in the room
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Complimentary toiletries
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
134Restaurantswithin 0.3 miles
131Attractionswithin 0.3 miles
100 Calle del Cristo, San Juan 00901 Puerto Rico
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3218Reviews80Q+A100Room tips
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I was there for a wedding. The hotel is well kept and clean. The room, Queen Superior, was large with a modernized bathroom but wooden balcony doors and windows could use some updating. Employees very friendly and professional. My only complaint was the internet. You had to go outside of your room to connect and then stay in the lobby or hallway to stay connected.If you went back into the room, you may/maynot remain connected. We ate in the restaurant in the lobby and the hamburgers needed seasoning, or at a minimum salt.
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Henry Neumann, General Manager at Hotel El Convento
Responded 2 days ago
Good Afternoon Tain, Thank you for satying with us and taking the time to provide feedback. We are deldfighted you enjoyed the hotel and service provided by our team. We are actually upgfading the in room internet system this month. I am sure you will enjoy it during your next stay. If I can be of assistance, please feel free to contact me directly at Hneumann@elconvento.com. Siempre a la orden, Henry Neumann General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favorite
I’m sure there are a gazillion reviews of this hotel, with all kinds of opinions, but I will say, I love, love, love this place. I’m prejudiced towards historic venues, classic Spanish architecture, and antique ambiance- so take that as a starting point. Service for us was fine, check in was a breeze and we arrived late, well after 9:00 pm. The pool is small - just a dipping pool, and that too was fine, as we knew ahead of time not to expect a big pool. All we needed was basically relax and get wet after walking around Old San Juan all day. The views from the pool and the terrace, are beautiful. The architecture, the courtyard, the corridors, which are all open to the air, are just dripping with historic ambience. TheI location is perfect if you are a sightseer like ourselves. Atmosphere is quiet elegance, historic and calm, understated luxury, not over the top. We enjoyed the upstairs bar one evening, felt like we were with Hemingway in old Havana. We normally try to eat outside of our hotel to try new experiences, but we had lunch one day at one of the restaurants and it was very good.. We were 5 people, covering three generations, in two rooms. Everyone loved it.…
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: This is not a spa / resort type of hotel. This is an historic hotel with ambiance in an historic...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
My wife n had the most incredible experience in the restaurant in the hotel..incredible server n bartender..who gives incredible service n representative of this company/hotel..Victor perez...goes the extra yard for hotel guess..having worked n retire from major company..would suggest MAKE SURE YOU HOLD ON TO THIS EMPLOYEE!!!!
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Pillows..way too soft..need a middle feel..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The location in Old San Juan was excellent and made visiting Old San Juan very easy. The hotel staff was excellent from check in to check out and the room and bathroom were clean and considering the age of the building, a little larger than we expected. The two less than 5 star experiences were the quirky shower controls (shower is updated but control did not work at first) and the noise from surrounding rooms (construction inside hotel and conversations from interior courtyard). The construction is probably a short term issue but the interior courtyard disturbance may be more of an issue for light sleepers. There was an added door into our room which mitigated the noise, but guests need to be aware of the tradeoff between wonderful old structure in a great location with excellent staff and original architecture challenges. We would stay again at Hotel El Convento and would definitely consider ear plugs for sleeping.…
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Henry Neumann, General Manager at Hotel El Convento
Responded 2 weeks ago
Hi Grampy, Thank you for staying with us and taking the time to provide feedback. We are truly delighted you enjoyed the stay and appreciate your feedback. At the hotel, we are always looking for opportunities to increase guest satisfaction. Sometimes, this requires some work. When work is necessary, we scheduled it on weekdays bewteen 10am to 3pm when our guests are out enjoying beautiful Old San Juan. For assistance, I can be contacted directly at Henry.neumann@elconvento.com or 787-648-8834. We appreciate your visit! Siempre a la orden, Henry Neumann General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lots and lots of good, one bad. The good includes the joy of staying in this historical gem located in the middle of Old San Juan. The staff was very pleasant. No issues with billing like mentioned in other reviews. A wine and cheese hour in late afternoon we enjoyed. While the pool is small but we really enjoyed the pool deck which includes a hot tub which we used after hours of walking the streets of Old San Juan. We spent time reading on the pool deck in the mornings. Simply beautiful at that time of the day. The bad was bed size. It was a full bed (or double). Just too small for a premier hotel. The room is called Queen Vista but I failed to read fine print where this type of room can have a full size bed. Make sure you are getting a Queen size bed. This is easy fix for hotel of this stature. Remove the full beds and replace with Queens. Today! our room could fit a Queen easily. In fact the headboard was made for a dang Queen! Otherwise we loved our stay and will always remember it! …
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Rough taxi experience, consider taking Uber to hotel from airport. We ate at the restaurant...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Henry Neumann, General Manager at Hotel El Convento
Responded 3 weeks ago
Good Morning David! We are delighted you enjoyed the stay at our historic hotel. Thank you for recognizing the service provided by our team. The pool deck is a wonderful place to unwind and relax. I will personally look into your comment about the bedding. For assistance, I can be reached directly at Henry.Neumann@elconvento.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My first time in Puerto Rico, so we decided to visit Old San Juan....beautiful. We decided to wander into the courtyard of the Hotel El Convento for cocktails, and it was truly beautiful and peaceful. Our bartenders, Rene and Victor were top notch and very friendly (and attractive). They made us delicious mojitos and spoke with us about our little vacation and the surrounding area. They made us feel very comfortable. A wedding party showed up and they got very busy. I watched with a keen eye as I also have extensive bartending experience and both handled the large crowd expertly. They even spoke to the crowd and offered nearby seating away from the bar as my friend and I had already been at the bar and were now engulfed by a swarm of people. That was very kind of them. The only negative I can say was a female manager who was setting up the tables in the courtyard next to the bar. She looked very unfriendly and was loudly dragging chairs against the stone ground which created a very disturbing screeching sound. This went on for about 20 minutes. It would not have been an issue if she had carried the chairs like a normal adult would. She would also come over to the bar to shove empty glasses and bottles into the bartender's faces as they were talking with us and she never acknowledged us. She was very rude and needs better training. Aside from that, I would highly recommend drinks in the courtyard and I would be willing to give the place a try as a place to stay in the future. I would give 5 stars if it weren't for that rude manager. The bartenders and the beauty of the place certainly get 5 stars!…
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Henry Neumann, General Manager at Hotel El Convento
Responded 3 weeks ago
Buenos Dias Justin! Thank you for stopping in for drinks. Victor and Rene are excellent Team Members, we appreciate you recognizing their service and attention. The interior courtyard at El Convento is truly a magical place which transports you clamer, lower paced times. For assistance, please feel free to contact me directly at Henry.Neumann@elconvento.com or 787-648-8834. Siempre a la orden, Henry Neumann General MAnager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We paid close to $800 for two nights at the El Convento. They did not tell us that the hotel was being renovated at the time. They “upgraded” us to a suite (room 200), but the room had been denuded of most of the decorations, including lampshades (see pictures below); there were holes in the wall where fixtures had been removed; and panelling was peeling off the doors. The room had two bay windows that overlooked the walkway around the patio. That meant we had to keep the curtains closed at all times for privacy (it was essentially an inside cabin). The ice maker was broken (though the manager insisted it worked, it didn’t). Maid service was poor: when we asked for a second hand towel (there were two sinks in the bathroom) she left it sitting on top of a suitcase rather than making the few extra steps to put it by the sink. And we couldn’t get hot water in the shower either day. The room was spacious and the bed quite comfortable. But the room was worth about half the $774.60 we paid. When on the first day I pointed out the problems to the manager, Alfredo, and requested a rebate, his reply was essentially “uh huh.” He said he would normally offer us another room but there weren’t any available. Another couple with similar complaints was at the desk and was told the same thing (there were two weddings that weekend). At check-out, Alfredo asked us if our stay had improved (apparently they had repaired the ice maker). I again told him that our stay was not worth the high price I paid, and again I requested a rebate. Again his response was noncommital; he took no immediate action on my request, and I have not heard anything from the hotel since. …
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Henry Neumann, Guest Services / Front Office at Hotel El Convento
Responded 4 weeks ago
Hi Douglas, Thank you for the stay and comments about the stay. Guest satisfaction is of the upmost importance to our team. Management on property has changed. Wish we could have spoken during the stay as I am sure we could have made your stay a pleasant one. Hopefully, you can give us another chance in the future. Siempre a la orden, Henry Neumann General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stayed here a year ago and I’m still mad about it. When I saw all the reviews about how bad the cleanliness of the rooms was I debated canceling my booking, I didn’t and very much regretted it. I got to my room and there was hair and dirt everywhere, it clearly hasn’t been cleaned in weeks or longer, I even found someone’s body jewelry on the ground (ew). I complained to the front desk and she offered to show me a several other rooms. We went together and almost all of them were dirty, one of them had an UNFLUSHED toilet. I eventually picked the least dirty room. She apologized a bunch but didn’t even offer a free breakfast or drink for having to waste an hour of my time seeing 5 different dirty rooms and have to witness that toilet (EW) The room I picked had cockroaches running up the wall at night, hair everywhere, dead roaches in the shower, even a dead roach in the PICTURE FRAME in the bathroom. No one is actually cleaning this place and dust/ dirt is just piling up. I stayed three nights and never unpacked my suitcase because I didn’t want to touch anything. The only redeeming qualities are the roof which was nice and the location is perfect. But calling this place a four star luxury hotel is straight up a scam.…
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
If you prefer historic properties to modern, chain hotels, Hotel El Convento fits the bill. The structure, the atmosphere, and the location were top notch. The hotel is within walking distance of everything in Old San Juan. The room itself was lovely as well, with plenty of character, and light-filled. We were a bit concerned being right next to the pool, but pool noise was not an issue. The staff were friendly and helpful. The only downside was that there was construction going on during the day, of course right at times when we wanted a bit of a siesta.
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had seen this hotel on a cruise We took 15 yes ago, We new We wanted to stay there someday. Its Elegance and Charm are intoxicating.... its seeped in centuries of history....We will definitely come back to this special place.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The rooms with the side sun atrium are unique and are on the main floor.....Best Bathroom....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$237 - $379 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel el convento, el convento san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
58
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Frequently Asked Questions about Hotel El Convento
Which popular attractions are close to Hotel El Convento?
Nearby attractions include The Capitol of Puerto Rico (0.8 miles), Holocaust Memorial Monument (0.8 miles), and Paseo de los Presidentes (0.8 miles).
What are some of the property amenities at Hotel El Convento?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel El Convento?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel El Convento?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel El Convento?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel El Convento?
Conveniently located restaurants include La Burguett, Cafe Culturas, and George Music Lounge.
Are there opportunities to exercise at Hotel El Convento?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel El Convento?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel El Convento offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel El Convento?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel El Convento?
Many travelers enjoy visiting Old San Juan (0.09 miles), Castillo San Felipe del Morro (0.5 miles), and San Juan National Historic Site (2.2 miles).