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100 Cristo St, San Juan 00901 Puerto Rico
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3 people are viewing this hotel
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$167
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Traveler (2178)
360
Panoramas (11)
Room & Suite (642)

About

#5 of 54 hotels in San Juan
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other.
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Room & Suite (642)642
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast in the room
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Quaint
Languages Spoken
English, Spanish
3,086Reviews71Q+A100Room tips
Traveler rating
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Popular mentions
Mariel Rivera wrote a review Jan 1
1 contribution2 helpful votes
I am so disappointed in this hotel's administration! I was eager to stay here for my honeymoon and made my reservation with great anticipation. I made the reservation in early September for 2 nights, from December 26 to December 28. When I made the reservation I was told over the phone that because I called in advance, I qualified for the Early Bird discount which allowed me to reserve any bedroom that I wanted for the price of the cheaper bedrooms. Of course I said yes! For two nights I was supposed to pay $341.09 in total. But No! Instead, they charged me the $341.09 when I checked in, so I thought everything was okay. However, a few hours after I checked out on the 28th, I noticed in my bank statement that I had been charged a total.of $782.18 (double the amount they were supposed to charge me). I called reception and they said that the Early Bird offer no longer applied just because. To make matters worse, today on January 1, 2021, when I checked my bank statement I noticed that they charged me an additional $341.09. So, in total these people charged me $1,123.27 when they told me when I made the reservation that there was no reservation fee required and that the grand total for our two-night stay would be $341.09 and that we'd had to pay for it the moment we checked in. I am recently married and a student. I need the Hotel El Convento to keep their word and give me back my $782.18 that they stole from me!
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Date of stay: December 2020Trip type: Traveled as a couple
2 Helpful votes
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Travelondollar wrote a review Dec 2020
New York City, New York229 contributions140 helpful votes
The open air restaurant has a beautiful setting and good vibe. It is buzzing with people. The staff is generally friendly, warm and energetic. We got a table without any prior reservation at 7:30pm. The menu is very restricted for vegetarians and moreso for vegans. After having a look at the menu, my husband picked up a vegetarian dish from the printed menu but the person waiting our table strongly recommended the baked branzino that was a special for the day. I went with the branzino while my partner went with a 6-7" flatbread (all cheese). We paired our foods with a glass of red blend wine $9 and mc callan (12 years aged) $18 respectively. I didn't much enjoy the branzino. It was bland with traces of salt, butter, garlic and and we added a 20% tip on that. My only disconnect is that you can't sell a special at $53 (pre-tax) when your avg entree on the printed menu was $20-30. You have to have your specials for the day printed with their prices so that people aren't shocked when they receive the check. I would have rated the place four ⭐⭐⭐⭐ for the feel, ambience and aesthetics. But the food is sub par (less innovative, not delicately prepared ). I live in NYC and this is the first time I have paid $53+taxes for an entree. So I know what good food costs. I could return for a drink and the vibe but it would hurt me to have food here. Even if one can afford paying obnoxiously / recklessly for food, the concept of value for money never gets obsolete. It is never off the table. Pl pl have a written/printed special menu/chef's specials for the day. The rich (contrary to popular belief) also like to take informed decisions.
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Date of stay: December 2020Trip type: Traveled as a couple
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HARMONMARKETS wrote a review Dec 2020
MIAMI18 contributions11 helpful votes
I had a wonderful time in Old San Juan, staying at El Convento, my favorite hotel, anywhere. Have stayed many times. The staff is so gracious. Courtyard restaurant was wonderful for breakfast and a glass of wine and dinner with lovely music. Right in the heart of Old San Juan to walk everywhere. Everyone was so careful about distancing, I felt very comfortable Hated to leave.
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Date of stay: November 2020
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danielle m wrote a review Nov 2020
1 contribution1 helpful vote
The front desk staff was amazing and beautiful hotel. Down side is that the pool area could be nicer and don’t let the pictures fool you the pool is tiny. It was also half filled so I didn’t go in it.
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Date of stay: November 2020Trip type: Traveled with friends
1 Helpful vote
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Ricardo P wrote a review Oct 2020
San Juan, Puerto Rico19 contributions4 helpful votes
This hotel is an amazing place, with a superior service. Fabiola received us at front desk and made our check-in great. Later, Ricardo helped us at the bar and was a very nice experience. Location of hotel is perfect, and nostalgia that the place brings makes the stay very romantic. These people found the perfect conjunction between historic conservation and clean and updated hotel. Looking forward to stay again
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Date of stay: October 2020Trip type: Traveled as a couple
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PRICE RANGE
$210 - $456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel el convento, el convento san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
58
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Frequently Asked Questions about Hotel El Convento
Which popular attractions are close to Hotel El Convento?
Nearby attractions include Old San Juan (0.09 miles), The Poet's Passage (0.2 miles), and Paseo de la Princesa (0.2 miles).
What are some of the property amenities at Hotel El Convento?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel El Convento?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel El Convento?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel El Convento?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel El Convento?
Conveniently located restaurants include Chocobar Cortés, Stuffed Avocado Shop, and Verde Mesa.
Are there opportunities to exercise at Hotel El Convento?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel El Convento?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel El Convento offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel El Convento?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel El Convento?
Many travelers enjoy visiting Old San Juan (0.09 miles), Castillo San Felipe del Morro (0.5 miles), and San Juan National Historic Site (2.2 miles).