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Hotel El Convento

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Hotel El Convento
Hotel El Convento
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2,400 Reviews from our TripAdvisor Community

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Showing 2,269: English reviews
1 review
4 of 5 stars Reviewed yesterday NEW

My teenage son and I stayed here on vacation. Very old world but beautifully maintained. High ceilings which I love. It's quiet and we mostly saw couples. The staff is extremely helpful. I love the turn down service. The location is perfect if you plan to tour/visit Old San Juan but really you can get anywhere you need to from... More 

Helpful?
Thank Mekka W
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

If you want the perfect stay for you and your significant other, book a room in this beautiful hotel. There is nothing negative to report - and you will believe it when you arrive! From the team to free wine and cheese every night at 6:00 PM to a very clean room and great location. It's the place to stay... More 

Helpful?
1 Thank Nils-Peter M
Alfredo A, General Manager at Hotel El Convento, responded to this review

Hola Nils-Peter M - On behalf of our whole family of team members here at the hotel el Convento; Thank you. We are delighted to know that you got to experienced first hand our true commitment to guest satisfaction. I we may be of assistance in the future, please do not hesitate to contact me directly. At your service. Alfredo... More 

Geneva, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

I had the most amazing four day stay at Hotel El Convento! It's the most beautiful Hotel I have even seen! The decor is absolutely beautiful!!! The employee's are friendly, welcoming and helpful. I felt like I was staying with family! The food was out of this world!!! I would highly recommend Hotel El Convento to anyone and everyone looking... More 

Helpful?
1 Thank GataNegra43
DC
Level Contributor
118 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was our first stay at this iconic San Juan hotel. It lived up to its reputation as one of the best of the best. We got one of the rooms with a queen bed and its own sun room, and it couldn't have been better. The sun room had a fantastic private fountain, which you can switch off at... More 

Helpful?
1 Thank dcatravelerDc
Washington DC, District of Columbia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The best way to spend a weekend in old San Juan is to stay at the Hotel El Convento. it was recommended to us by dear friends and it was the perfect romantic getaway. The rooms are charming, and as the name implies, this was an old convent that was transformed into a hotel. The service is first rate, and... More 

Helpful?
Thank RoninDC
Acton, Massachusetts
Level Contributor
379 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 1,570 helpful votes
5 of 5 stars Reviewed 1 week ago

Easily one of my favorite hotels in all my travels. Hotel El Convento did almost everything right from start to finish. From the warmth and accommodating tone of Valerie by phone who proposed an appropriate room at a promotional price, to those who served us in person on site in the beautiful historic enclave of those who centuries before, frequented... More 

Helpful?
2 Thank Cherry_Wonderdog
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Cherry_Wonderdog - I truly appreciate your visit and wonderful comments about our staff members like Marianna and Mateo. I am certainly glad that we were capable to properly handled the issues that you encountered during your stay and the whole experience was so positive. We will for sure take a close look at your suggestions and make whatever modifications... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of five stayed at El Convento for several days and loved it. It's a restored monastery and has all of the charm of Puerto Rico as it once was. Bright and colorful with lots of detailing, the rooms surround a center courtyard where there are two restaurants. On some nights they offer live music, and each evening they... More 

Helpful?
Thank Emily C
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

So we stayed at this hotel for 5 days for a wedding of our friends. One night we had an issue where we were locked out our room and the hotel didn't have a master key on the premises. That is unheard of! What hotel doesn't keep a master key on the premises....what happens in case of an emergency?! So... More 

Helpful?
Thank Jay Jay W
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Jay Jay W - I am sorry about this particular incident and we have taken the necessary precautions to manage this type of situation in the future without compromising our guest . I understand you were provided with alternate accommodations to sleep for the night in addition to very fair compensation. Please; if this did not happen as I... More 

Charlotte Amalie, St. Thomas
Level Contributor
94 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff at El Convento are the perfect combination of professional, yet friendly. Room on 4th floor at the back of the hotel was surprisingly totally quiet, even though there was a big wedding downstairs. As you have probably discovered, this is a historic hotel, but it is updated with all the right touches and none of the inconveniences of hotels.... More 

Helpful?
1 Thank StThomasTraveler
Rockville, Maryland
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located in the heart of Old San Juan, El Convento is small but romantic hotel. This hotel used to be a convent over 350 years ago, and been transformed into hotel in 1959. While the hotel has been modernized, the high ceiling rooms, large doors, and the layout give it special charm. Additionally, the hotel provides free water-bottles, fruits, and... More 

Helpful?
Thank SNevet
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
Food & drink at the hotel
El Picoteo de Tapas y Paellas
El Picoteo de Tapas y Paellas
Cuisines: Caribbean, Latin, Spanish, Mediterranean, Puerto Rican
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 

Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $196 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel El Convento 4.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
El Convento San Juan
Hotel Style:
#1 Family Hotel in San Juan
#1 Business Hotel in San Juan
#1 Romantic Hotel in San Juan
#2 Luxury Hotel in San Juan
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