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Hotel El Convento

Booking.com$195*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hotel El Convento
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2,670 Reviews from our TripAdvisor Community

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Showing 2,509: English reviews
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Avondale Estates, Georgia, United States
Reviewed yesterday NEW

I chose Hotel El Convento for a relaxing getaway, and could not have wished for more. Everything about this hotel was welcoming, comfortable and convenient. The facility is fascinating and lovingly restored. Every nook is beautiful and there are many interesting furnishings, tapestries and pieces of art. I would post photos, but they just don't do justice to this historic...

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Helpful?
1Thank Barbara H
Baltimore, Maryland
Reviewed 1 week ago via mobile

Absolutely loved this hotel! Excellent service from last-minute booking to early, early morning checkout. We inquired about shipping items home and were promptly given complimentary boxes and packing material. Perfectly situated in the heart of old San Juan. Beautiful interior, multi-level courtyard with several restaurant options within the hotel along with a generous daily happy hour. Outside the hotel entrance...

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2Thank Genene L
Greenville, SC
Reviewed 1 week ago via mobile

Didn't know quite what to expect, but we were blown away. This hotel has so much history and character. Bed is very comfortable. Staff was extremely nice. French doors in our room opened up over a picturesque alley behind the hotel. We loved the complimentary wine hour! The rooftop pool was breathtaking. Even the room keys were awesome. No detail...

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1Thank gvilletraveler82
Boston, Massachusetts
Reviewed 1 week ago

My husband and I recently stayed 1 night at this hotel. Our welcome was very warm and the environment was impeccably clean and beautiful. However, we were double charged for our room service dinner which we tried to rectify at the front desk in the morning before we left. They were hesitant and incredibly slow to respond. Then coincidently on...

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Helpful?
1Thank Sophia A
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Sophia A; My apologies for this incident. I have tried to locate your reservation in order to look into the details of this particular with no luck. Would you be so kind and contact me to personally assist you in regards to this. We process thousands of transactions on a weekly basis with the highest level of security and...

Pahrump, Nevada
Reviewed 1 week ago via mobile

This is a very great small hotel. Had noise trouble with the first room we stayed in and they gave us no trouble changing the room. They worked with us booking yours when the other tour company kept canceling. We ate at one of the two restaurants and the service was fantastic. The hotel is close to everything within walking...

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Helpful?
Thank Clark C
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Clark C: Thank you so much for the visit, the feedback and for allowing us to provide you a wonderful stay. I would love to have you back as our guest very soon, so please feel free to contact me as soon as you are ready to start planning your next stay. Warm regards. Alfredo Arroyo aarroyo@elconvento.com Best rates...

Chapel Hill, North Carolina, United States
Reviewed 1 week ago

We stayed here for the first half of our honeymoon and we should have stayed here the whole time. It is a converted monestary and one of the most beautiful places I've ever stayed. The restaurant in the middle was great for breakfast and it has a courtyard in the middle. There are some hotel cats but they are very...

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Helpful?
Thank Sara C
Alfredo A, General Manager at Hotel El Convento, responded to this review

Dear Sara C: Congratulations! I am so glad to hear that our property and services worked perfectly for you and your husband on such a special occasion. Sorry to hear that it was too short, but no regrets; you can always come back! And when that moment comes, please let me know. Warm regards. Alfredo Arroyo aarroyo@elconvento.com Lowest rates guaranteed...

Boston, Massachusetts
Reviewed 2 weeks ago

We were in san for 9 days and we spent 4 nights at the luxurious hotel,I have traveled all over the world and at many different hotels ,but I felt so at home at the El Convento, lovely decorated rooms,clean and great decor,the staff was very welcoming and went beyond to make our stay a great one.This elegant old building,decorated...

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Thank beverley d
St. Petersburg, Florida
Reviewed 2 weeks ago

This hotel was absolutely beautiful and in a perfect location. We could walk to anywhere in Old San Juan within 10 minutes. They provide free tea, coffee, bottled water, and fruit all day long on the 3rd floor reception area. The staff there was so warm and friendly. You could ask anyone for help and they were more than willing...

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Thank Ryan L
Reviewed 2 weeks ago

We enjoyed a wonderful evening and morning at El Convento. I wish it had been longer. The ambiance was so pleasant, and everyone was friendly and helpful. The morning brunch was exquisite. I just loved the place, and would return in a second.

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Thank Margarita M
Ponce, Puerto Rico
Reviewed 2 weeks ago via mobile

An old Convent revamped into a Classic small Hotel. Excellent service. Restaurants are not to die for, but the location puts you in the middle of the action. If you choose to dine at the lobby restaurant, El Patio del Níspero, bats ( you read right) can be annoying, as they feed on the fruit of the tree after which...

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1Thank Eyedocsurgeon2020
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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
El Picoteo de Tapas y Paellas
El Picoteo de Tapas y Paellas
Cuisines: Latin, Spanish, Puerto Rican, Mediterranean
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. ... more   less 

Additional Information about Hotel El Convento

Address: 100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $196 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel El Convento 4.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
El Convento San Juan
Hotel Style:
#1 Romantic Hotel in San Juan
#1 Family Hotel in San Juan
#1 Business Hotel in San Juan
#2 Luxury Hotel in San Juan
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Questions & Answers

Here's what travelers have asked, with answers from Hotel El Convento staff and other travelers.
53 questions
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Questions? Get answers from Hotel El Convento staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Views of Old San Juan on lower floors are just of the other side of the street--but still picturesque.”
76BarbaraH, yesterday | Read review
“All the rooms are great”
cmsl10, 3 weeks ago | Read review
“all are good, the higher the better”
trip647, 4 weeks ago | Read review
“The rooms on the 3, 4 and 5 floors”
perravnm, 4 weeks ago | Read review
“Some rooms on 1st/Fl less private & open to main courtyard. 2/Fl and above not accessible by non-hotel guests. Plunge Pool on 4/Fl outside;”
davidhM1677VN, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$195* /night
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Prices are for 1 room, 2 adults
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