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Sheraton Puerto Rico Hotel & Casino

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#12 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,749 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,504: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 23, 2014

Terrible construction noise starting at 6 am and lasts all day light hours. DO NOT STAY HERE. The construction noise is so loud you cannot sleep or use the pool or enjoy a patio. And do not forget all of the "bay view rooms" are right off an airport so all you see and hear are planes.

Helpful?
1 Thank GVGSNAP
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

GVGSNAP, Thank you for your feedback on your recent stay with us. I regret to hear of the noise disturbances you experienced during your stay. We apologize for any discomfort you experienced during your stay. Please know that our windows at the hotel are soundproof and block most of the noise from outside of the hotel. The nearby airport is... More 

Noblesville, Indiana, United States
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 19, 2014

We came in the night before our cruise ship set sail. It's a very nice and clean place. We stayed in a suite on the 9th floor. It was roomy. The staff was very friendly and helpful. The Sheraton has a lot of restaurants and stores near buy within walking distance. Also very close to the old Forts. We stopped... More 

Helpful?
Thank bssybil
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear bssybil, Thank you for sharing your Sheraton Experience while staying at our sister property at Old San Juan. We value your comment and appreciate your review. Best! More 

Worcester, Massachusetts
Level Contributor
100 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed October 18, 2014

Its okay, stayed on the 11th floor has a musty smell, the room was clean. The hotel isnt near anywhere you can walk around safe. The pool area is nice! Personally, I wouln't stay here again if I am here again I think i'd stay in Old San Juan, because by the time you pay for a taxi cab ride... More 

Helpful?
1 Thank Pugmum15
MCintronM, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Vacationer1115, Thank you for sharing your comments about our hotel. We are conveniently located about 5 minutes driving distance from Old San Juan and 3 minutes driving distance from the Condado area. This allows our guests not only to enjoy our proximity to the Convention Center but also the many amenities and venues Old San Juan and Condado have... More 

San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed October 12, 2014

I want to acknowledge guest service assistant Jay Rochet for accommodating my husband and I by recommending a list of things to do during our stay. Not to mention a complimentary upgrade to a bay view room at a higher level, complimentary drinks from pool bar. Room is on 11th floor with an awesome view!

Helpful?
Thank Selina L
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Selina L, Your recognition to our Team Member Jay Rochet is much appreciated. Our friendly associates connect with our guest in a way to make them feel welcome. We encourage you coming back for another Great Customer Service. Best! More 

Oregon City, Oregon
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 8, 2014

My daughter and I stayed here our first night in Puerto Rico. We knew we would arrive late and wanted a clean, comfortable hotel to kick off the week. The room was average size, very clean and well lit. The beds were great! There is a small casino in the hotel that is located off by itself so there was... More 

Helpful?
Thank Anne C
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear AnneCee, Thank you for sharing your review of your recent stay with us. Although you had a short stay, you connected with our hotel amenities in an exciting way. Your comfort is very important to us and we value your comments. Great way to start off a vacation. We welcome you for a longer stay. Regards! More 

Miami, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 7, 2014

I am in love with this hotel! The service was just amazing! The rooms were beautiful and clean. The grounds were great and it was so close to everything! The pool area is breath taking and has everything you could need. The casino was fun, bars were great all without leaving the premises! Very quiet and relaxing too considering all... More 

Helpful?
1 Thank Jesenia M
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Jesenia M, Thank you for your review and for sharing your Sheraton Experience with our future guests.We enjoy caring for your guests and making your they leave with a memorable experience. We're glad you enjoyed your stay.We value your comment and welcome you in a future occasion. Regards! More 

New York City, New York
1 review
5 of 5 stars Reviewed October 7, 2014

we had a great time.. we had the best receptionist I believe his name was jay rochet. he was so friendly and told us all about the hotel. He upgraded us to a better room by the pool. We had a great time. He made sure of it. I will def come back.

Helpful?
Thank Jenny P
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Jenny P, Thank you for your review. We are proud of our associates and their connection to our guests. Your recognition to Jay Rochet is much appreciated and we'll make sure his manager is aware of it. We look forward to welcome you for another Amazing Sheraton Experience. Best! More 

Saco, Maine
Level Contributor
73 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed October 6, 2014

This hotel is not a resort destination. However, my family has stayed here several times when leaving or returning from SJU on cruises. It is a nice, clean, spacious convention/business traveler hotel. And their service is excellent. The hotel is beyond walking distance to Old San Juan and the cruise terminal, but taxis are plentiful, and we have never waited... More 

Helpful?
2 Thank CaribbeanFred
MCintronM, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Frederick O, Greetings from the Sheraton Puerto Rico Hotel & Casino. Thank you for the great feedback. We are very happy that our service met your expectations and we thank you for your loyalty when visiting San Juan. We are conveniently located about 5 minutes driving distance from Old San Juan and 3 minutes driving distance from the Condado... More 

Los Angeles, California
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 3, 2014 via mobile

I vacationed in Puerto Rico in September and had a wonderful experience. The property itself was recently renovated and has a very fresh, modern look. The lobby is spacious and behind the Front Desk are these cool neon lights that change colors in the evenings. The lounge area is huge and has a great setup, and you can even go... More 

Helpful?
Thank ElenaStar6
MCintronM, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Selina L, Greetings from the Sheraton Puerto Rico Hotel & Casino. Thank you for the great feedback about Mr. Rochet. We will adequately praise his excellent job. We are looking forward to welcome you back to our beautiful property. Best regards, M.Cintron. More 

Lafayette, California
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 3, 2014

I wanted to get away for a few days and choose San Juan Puerto Rico as a place to re-visit after many years and get some sun. Traveling on my own I was looking for sun, beach access and non-resort style pricing. Peace and quiet in San Juan, Puerto Rico? Well, I found it there during this time of the... More 

Helpful?
6 Thank rosscali
MariaVInf, Management Representative at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear rosscali, Wow, what a detailed review! It is so great to know when our guests have so much to share. We thank you for your loyalty to Starwood and we're happy to know that we were the chosen hotel to find your peace in San Juan, PR. Our amenities are designed having our guests in mind to make sure... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de brazil Churrascaria
Texas de brazil Churrascaria
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $177 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#4 Spa Hotel in San Juan
#8 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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