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Sheraton Puerto Rico Hotel & Casino

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#11 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
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1,737 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,495: English reviews
Level Contributor
144 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed February 26, 2015 via mobile

My husband and I stayed here the night before getting on our cruise ship. The majority of the guests had the same idea. Clean hotel, safe area and helpful and friendly hotel staff. Pool and hot tub nice. Casino small but good for an hour or two of entertainment. Close to the port.

Helpful?
1 Thank Wendy M
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Wendy M, We appreciate your time sharing your commnents about your recent stay at the Sheraton Puerto Rico Hotel & Casino. Your opinion is very important to us and we're glad to know that you have a nice stay. We look forward to have you in the future on a longer stay. Best regards, Sam Basu General Manager More 

London, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 25, 2015

Rooms are nice but service is bad. We waited 30 minutes to check-in. We did not get our room cleaned because they didn't show until 6:15 pm when we were back in the room. When we booked, we weren't advised of the hotel fee. Not worth the money that you pay. It is about an hour walk from Old San... More 

Helpful?
1 Thank Danielle L
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Danielle L, We are grateful for your suggestions and comments as these are the way we can improve and correct our service for a better guest experience. Thank you again for the gift of feedback and hope you'll give us the opportunity to welcome you in a future. Warm regards, Sam Basu General Manager More 

Punta Cana, Dominican Republic
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed February 22, 2015

I just came back from San Juan Puerto Rico for 5 days and stayed at the Sheraton Puerto Rico, This hotel offers incredible view of the Town. You are close to all the restaurants and a Small beach in the Condado Area. My wife and I walked to the old San Juan but you can also take a cab for... More 

Helpful?
3 Thank Garry M
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Garry M, We appreciate your detailed review about your recent stay at the Sheraton Puerto Rico Hotel & Casino. We are delighted to know that you enjoyed our amenities and have shared about it with our future guests. Thanks for choosing our Hotel for your vacations and we look forward to have you with us again. Best regards, Sam... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 22, 2015

i feel my room and hallways were a bit dated and musty smelling. I liked the location but it is a must to have a car rental. Not much for food within walking distance. overall the pool was very nice and room quiet and clean, safe feeling also. However for the money i spent i was a little disappointed.

Helpful?
1 Thank Jason H
New York City, New York
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed February 17, 2015

The hotel was tired but the location was good to great and the rooms were large. Didn't get to check out the restaurant or casino floor. The shower was mediocre as well and the toiletries weren't great.

Helpful?
1 Thank Amy L
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Amy L, Thank you for your review. We regret that your stay with us was not as you expected and hope you'll give us the opportunity to welcome you in a future. Regards, Sam Basu General Manager More 

Louisville,KY
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 17, 2015

Stayed at this facility prior to a cruise. 3-5 minutes to pier tops, which was great. Hotel was beautiful and room was huge. Everything seemed new and the pool facilities with the infinity pool and huge whirlpool were awesome. Only complaint is there is NOWHERE else to eat in walking distance for breakfast. The hotel has you at their mercy... More 

Helpful?
3 Thank jme2628
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review Thank you for sharing your comments about your recent experience. We are glad to know that you enjoyed our facilities and look forward to welcoming you back in the near future. More 

New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 16, 2015

I went to this hotel because I am an SPG member. Front desk was very helpful with check in and recognizing my SPG status. The next morning upon waking up, I smelled an odor in the room. The sink had backed up and was covered in black residue. I quickly reported the incident to front desk. They sent building maintenance... More 

Helpful?
3 Thank Samuel S
Mariselle O, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Samuel S Thank you for your comments. We value your feedback since it will help us to get better and improve our quality of service. I hope to see you back as a guest in the near future. Regrads, Mariselle Guest Services Manager More 

San Juan, Puerto Rico
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed February 14, 2015

We've come to this hotel for the past 3 years for a convention. Up until this stay everything had been great. Woke up the first morning itchy but decided against saying anything. On the third night I found what turned out to be a louse (lice) in a towel but at the the time I thought it might be a... More 

Helpful?
11 Thank Antrax3
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Antrax3, Thank you for your review. We apologize for the incident that occured during your stay. From my part, I wish to apologize for any inconvenience you experienced while I attended to your concerns. Please know we regularly check and treat our rooms to ensure they are clean and pest free. We look forward to your visit back to our... More 

Sydney, Australia
Level Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed February 14, 2015

It was a good quality hotel - nice pool, nice room; which was large, clean and soundproofed. The windows were soundproofed quite adequately and thus sleep quality was very good. The check in staff were a bit strange because we asked for a king sized bed (or any room with one bed), however, they insisted that they had no one... More 

Helpful?
5 Thank Thalius
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Thalius, Thank you for taking the time to post your comments regarding your recent stay at the Sheraton Puerto Rico Hotel & Casino. The feedback that you provided is much appreciated and we thank you for letting us know about the issues you experienced during your stay with us. We certainly apologize for any confusion with the happy hour... More 

Rayleigh, United Kingdom
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed February 14, 2015

My wife and I stayed at this Sheraton in San Juan for one nIght before a Royal Caribbean Cruise. On arrival (Saturday night) the hotel was busy and loud due to the Casino and Night Club. Check in was fairly quick and easy. Once we got up to our room, we couldn't hear anything from the lobby. The room was... More 

Helpful?
1 Thank NickB1886
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We value your feedback, thank you for sharing your experience about your recent visit. We look forward to connecting with you in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de brazil Churrascaria
Texas de brazil Churrascaria
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $176 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#4 Spa Hotel in San Juan
#7 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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