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Sheraton Puerto Rico Hotel & Casino

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#11 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,809 Reviews from our TripAdvisor Community

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Showing 1,553: English reviews
San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed yesterday NEW

I was in Puerto Rico for business and the experience at the hotels was fantastic. The staff is knowledgeable and always smiling. The location was more than perfect forme since my business were conducted at the Convention Center, a few steps from the hotel.

Review collected in partnership with this hotel

Helpful?
Thank AmatiqueBay
New York City, New York
Level Contributor
59 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

On the occasion of my bday, they upgraded us to the biggest suite I have ever seen. Coming from Manhattan, the room appeared palatial. The only one next to us was the presidential suite. They also gave us a champagne bottle and lots of chocolates. The location is average, not on a beach. Its more of a business property. But... More 

Helpful?
Thank shikha s
Seattle, Washington
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I found such a great deal for this hotel. The front desk was super friendly! Our room was nicely decorated, the beds were okay, nothing to write home about. The real kicker was the infinity pool, it overlooks the cruise ships. Every employee we came across was very friendly and helpful. Make sure you ask where to eat in Old... More 

Helpful?
Thank Stephanie A
Aguadilla, Puerto Rico
1 review
5 of 5 stars Reviewed 1 week ago NEW

Excellent service and facilities that makes a short stay great. The restaurant, the casino and the swimming pool facilities and service were superb, additionally saw Canelo's fight for free.Will consider to return for short stays wen visiting the San Juan area.

Review collected in partnership with this hotel

Helpful?
Thank juannegron2016
Brooklyn, New York
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great hotel. Great atmosphere. Great casino. No complaints. The staff here was very friendly . Rooms were nice, modern, and clean. I had a great sleep. TV and WIFI was great. The pool and outdoor area was hip. A few nice restaurants within walking distance. I would 100% definitely stay here again. I only wish breakfast was free. Just a... More 

Helpful?
Thank Scags217
Markham, Ontario
1 review
5 of 5 stars Reviewed 1 week ago

We stayed on the 12th floor and the room and the food provided were excellent. Service was top notch and staff were very friendly. This was a stop over before boarding a cruise ship. We toured San Juan and had a great time.

Review collected in partnership with this hotel

Helpful?
Thank M4498PEpault
San Juan, Puerto Rico
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We arrived on Wednesday Sept 21 at 7:45pm with a reservation made the same day at 4:30pm. I'm writing this review at 2:30am and stil waiting for a room. Today we have a blackout in all Puerto Rico, but my friends choose the Ritz and they are sleeping very comfortable and I 😡😡😡😡😡still waiting

Helpful?
1 Thank jfperez
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I understand today lots of people decided to book hotels beacuse of emergency. But not fair waiting 4 hours in line for check in and on top of that no getting a room and be # 39 on wait list to get room. If they have told us that we had to wait almost 7-8hours to get a room we... More 

Helpful?
1 Thank Jorge S
Rialto, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

AMAZING SERVICE, good food and very nice hotel, Thanks again David for exceptional service. We will try and come back soon and experience your island some more. Close to all the attractions and Old San Juan.

Helpful?
Thank 480lisas
San Juan, Puerto Rico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Overall a great time the pool and room. A time to relax and have fun. I recommend for family couples even alone. Nice restaurant and employees very cordial and efficient. The view is unique where you can see the bay.

Review collected in partnership with this hotel

Helpful?
Thank 61joshuar
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de brazil Churrascaria
Texas de brazil Churrascaria
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $172 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#4 Spa Hotel in San Juan
#7 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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