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Sheraton Puerto Rico Hotel & Casino

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#11 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,743 Reviews from our TripAdvisor Community

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Showing 1,499: English reviews
Detroit, Michigan
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here on Feb 26, 2016, the night before our RCCL. The hotel wasn't far from the airport and close to the port. We took a cab downtown that evening and were quite disappointed. There wasn't much going on and the restaurant we chose wasn't good. I wish I could remember the name but it definitely wasn't my choice.... More 

Helpful?
Thank Tracey M
San Juan, Puerto Rico
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent service. Nice large sized room overlooking the bay. Casino on site. The lobby bar is modern. Drinks are pricey as with all luxury hotels in San Juan, but they are good, not watered down. Only stayed for one night. Pool is nice but did not have time to use it.

Helpful?
Thank Wilfredo M
St. Thomas
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel on several of our trips to San Juan and just love it. It's in a great location, the rooms are always nice and clean and the staff is always super nice. I only have one suggestion, before booking this hotel check to see what's going on at the convention center first. We did stay... More 

Helpful?
Thank Denise B
Spain
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Brilliant hotel one of the best sheratons ive been to.casino great fun for all. pool great view.and food was tasty amazing view at breakfast. All of my needs were tacken care off by alejandro at the front desk. We will soon be back.

Helpful?
Thank elwelln
Mancs
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We stayed here before boarding our cruise, we checked in in the evening and had to shout to the receptionist to hear each other there was major noise going on, the room was okay but the drone of a transformer or something kept us awake all night. Bathroom was not clean by Sheraton standards. We paid extra for the buffet... More 

Helpful?
Thank Diablo-Rojo7
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Allow me to apologize for the disappointment you have expressed about your resent stay. While feedback from our guests is always of significant value, I was upset by our failure to meet the high standards we strive to maintain. Once again I apologize and truly hope to have the opportunity to welcome you back and provide a truly memorable stay.... More 

San Lorenzo, Puerto Rico
Level Contributor
93 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Love the SPA service the staff was so lovely and nice. We went for my Bday. Everything with in the SPA area was prefect. It was a delightful. You have access to the pool but it was crowed not big enough and was dirty. The therapist at the SPA did an excellent job.

Helpful?
Thank Jenny_7801
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Happy Birthday Jenny! Thank you for taking the time to write and for choosing us as your destination to celebrate such a special day. I apologize for any inconvenience you may have experience due to the pool being a bit overcrowded. I hope you are able to visit us again in the future and allow us to provide another memorable... More 

San Juan, Puerto Rico
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Great hotel. All Good. Have a great time at pool. Excellent service. Not a lot to eat outside hotel but everything else was good. Walking distance from Centro de Convenciones. Good deal. Only paid 298. For 2 nights.

Review collected in partnership with this hotel

Helpful?
Thank tito6410
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to share about your stay. We hope to welcome you back again in the future. Regards, Sam Basu General Manager More 

Long Island, New York
1 review
5 of 5 stars Reviewed 1 week ago

Staff was pleasant and helpful. Club room was organized, comfortable and staff in there was extremely helpful. Had more of resort feel than hotel; will definitely return! Price was up there but was definitely worth it!

Review collected in partnership with this hotel

Helpful?
Thank Gail P
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your feedback Gail. I was very pleased to learn how much you enjoyed your stay with us. We look forward to welcoming you back again in the future. Warm regards, Sam Basu General Manager More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

The hotel completely exceeded my expectations . The location was perfect very convenient and close to attractions . The staff was extremely friendly and efficient . The hotel is absolutely beautiful and all of the amenities such as casino,pool, restaurants , etc were superb. I plan to use this hotel for sure on my next trip to San Juan .

Review collected in partnership with this hotel

Helpful?
Thank jaimelJ3028RR
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you very much for taking the time to write about your stay with us. I am very glad to learn how pleased you were with your accommodations. We look forward to welcome you back again on your next trip to Puerto Rico. Warm regards, Sam Basu, General Manager More 

San Juan, Puerto Rico
Level Contributor
15 reviews
5 of 5 stars Reviewed 1 week ago

Pet friendly hotel and i could bring my cat.He loved to see outside through the glass dor. All the hotel staff is excelent. Wondefrul clean bedroom, Some friends and relatives after my wonderful experience are going to visit and stay at the hotel soon.I will go bk to stay as soon as i can.nice restaurants, coffee, live music, huge casino,... More 

Review collected in partnership with this hotel

Helpful?
Thank yiye2016
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I am very happy to learn you will be back on your future travels and how much you enjoyed your room accommodations. We look forward to being of service again. Warm regards, Sam Basu General Manager More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de brazil Churrascaria
Texas de brazil Churrascaria
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $176 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#4 Spa Hotel in San Juan
#7 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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