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Sheraton Puerto Rico Hotel & Casino

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#12 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,749 Reviews from our TripAdvisor Community

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Showing 1,504: English reviews
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I was at the bar and Francisco Villegas, David Gomez and Samuel Ortiz gave me awesome service. I had great sushi and great drinks! There was a live band that was amazing. My friends and I were visiting for a birthday getaway and they made us feel right at home.

Helpful?
Thank Kris H
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Excellent service at lobby bar. Great ambience and service. David Gomez was our server at the bar and gave us great food recommendations. I specially liked the Asian wings but all his suggestions were amazing! Our bartender Francisco Villegas made the best mojitos!

Helpful?
Thank Kathleen T
San Juan Metro Region, Puerto Rico
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed with my family, but the main reason was work. The room very clean, no refrigerator. View was very relaxing. OMG, pool it's great for families, and during the night it looks awesome. For me it's an excellent hotel, but they need to get better options for food. There's no special for guest and no cheap options near by...... More 

Helpful?
Thank Lilybeth S
San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel, wonderful service I recomend for all the family. Here I Can enjoya the Victory for the gold of Mónica Puig the most excitement moment for the sport history for Puerto Rico. Thank you!!!

Review collected in partnership with this hotel

Helpful?
Thank celestinokiko
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Neil solis and David Gomez were some of the best people I have had here in the hotel this far! Thank you both for this great stay! They had the expertise that we all Should have to make the guest very happy. My time at the sushi bar was not only educAtional, but amazing!!!! Once again they are they best!

Helpful?
Thank Danny B
Detroit, Michigan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here on Feb 26, 2016, the night before our RCCL. The hotel wasn't far from the airport and close to the port. We took a cab downtown that evening and were quite disappointed. There wasn't much going on and the restaurant we chose wasn't good. I wish I could remember the name but it definitely wasn't my choice.... More 

Helpful?
Thank Tracey M
Guaynabo, Puerto Rico
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent service. Nice large sized room overlooking the bay. Casino on site. The lobby bar is modern. Drinks are pricey as with all luxury hotels in San Juan, but they are good, not watered down. Only stayed for one night. Pool is nice but did not have time to use it.

Helpful?
Thank Wilfredo M
St. Thomas
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have stayed at this hotel on several of our trips to San Juan and just love it. It's in a great location, the rooms are always nice and clean and the staff is always super nice. I only have one suggestion, before booking this hotel check to see what's going on at the convention center first. We did stay... More 

Helpful?
Thank Denise B
Spain
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Brilliant hotel one of the best sheratons ive been to.casino great fun for all. pool great view.and food was tasty amazing view at breakfast. All of my needs were tacken care off by alejandro at the front desk. We will soon be back.

Helpful?
Thank elwelln
Mancs
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We stayed here before boarding our cruise, we checked in in the evening and had to shout to the receptionist to hear each other there was major noise going on, the room was okay but the drone of a transformer or something kept us awake all night. Bathroom was not clean by Sheraton standards. We paid extra for the buffet... More 

Helpful?
Thank Diablo-Rojo7
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Allow me to apologize for the disappointment you have expressed about your resent stay. While feedback from our guests is always of significant value, I was upset by our failure to meet the high standards we strive to maintain. Once again I apologize and truly hope to have the opportunity to welcome you back and provide a truly memorable stay.... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de brazil Churrascaria
Texas de brazil Churrascaria
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $177 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#4 Spa Hotel in San Juan
#8 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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