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Sheraton Puerto Rico Hotel & Casino

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200 Convention Boulevard, San Juan 00907-4905 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1106)
360
Panoramas (12)
Room & Suite (524)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Puerto Rico Hotel & Casino
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 53 hotels in San Juan
Location
Cleanliness
Service
Value
Travelers' Choice
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay.
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Full view
Property amenities
Parking garage
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Casino and Gambling
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Nightclub / DJ
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Modern
Hotel links
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3,340Reviews95Q+A100Room tips
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Bryan M wrote a review Aug 2020
Tacoma, Washington5 contributions1 helpful vote
This Sheraton is a very clean nice hotel next to the convention center. The lobby is clean and their is security all throughout the grounds which is awesome! The view of Old San Juan was awesome from the room. The room had some wear and tear throughout including loose bathroom door hinges and marks in the tub. Upon check in the room did smell of stale old people. After alerting the front desk the next day the room smelled clean and was great. Overall nice hotel just some wear and tear the rooms have.
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Date of stay: November 2019
Location
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Sleep Quality
1 Helpful vote
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Harryonekenoby wrote a review Jul 2020
Dorado17 contributions8 helpful votes
Well! I checked in on Wednesday July 15. The Covid 19 controls were good and the staff was welcoming. After the first day I realized they are not doing any room housekeeping. The excuse is the COVID 19. So they only clean the rooms at arrival and after departure. How this is supposed to help with COVID 19?! Very few towels, the phone to call guest services is not working and already ran out pf toilet paper. Sad experience on the caribbean.
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Date of stay: July 2020Trip type: Traveled with family
2 Helpful votes
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Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded Jul 18, 2020
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within our leadership team. Warm regards Hector Picorelli Director of Front Office
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Crislie C wrote a review Jul 2020
2 contributions
Director in front desk stated hotel is not more than 20% capacity yet the pool was inaccessible and full of people(in complete disregard of the executive order of social distancing). Don't come. You won't enjoy it. The hotel is clearly not ready to receive guests. No hygiene pack provided. One bottle of water for 3 guests. 1 roll of toilet paper and only two towels. Barely any staff available. TVs are old and barely have volume. Non Netflix compatible. No security in the pool area enforcing the social distancing order. The pool is a health hazard. Literally.
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Date of stay: July 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded Jul 8, 2020
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within our leadership team. Hector Picorelli Director of Front Office
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Elvin R wrote a review Jul 2020
1 contribution
We want to recognized two people that made our stay at the Sheraton Hotel, a WOW experience. They are Miss Katherine Vazquez from the Coffee Bar and Mr. Carlos Martinez from the Security Department. katherine every morning greeted us with a : "Good morning, How are you today" and with a smile in her face. No matter the circumstances that she was facing (long lines), she was always in a good mood and taking care of our needs. Mr. Carlos and his team showed his professionalism about security and safety, made us feel comfortable and that there were safety programs and protocols implemented to guarantee our security. Mr. Carlos took his time to explained to us, with amiability and courtesy, the rules and procedures for the 4th of july celebration. Once again, We want to recognized this two amazing people and tell them that we are very grateful and thankful for a job well done! Thank you Katherine and Carlos!! You made our vacation a WOW experience!
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Date of stay: July 2020
Rooms
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Jose wrote a review Jul 2020
1 contribution2 helpful votes
Stayed at this hotel over the weekend. The check in was smooth and staff was welcoming. The hotel was overcrowded and it was very hard for social distancing and some people were just not caring at all. The lines were very long to ride the elevator. There was a sign that said one person or family and people didn’t care will just get in and packed the elevator, staff was not even around to control the overflow of people. I stayed on the 7th floor and the whole floor smelled like cigarette smoke and weed, people just being loud, running down the hallway. I don’t recommend this hotel if you just want to relax with family. Place is very loud with people drinking on the hallways. Teens were just hanging around like they were in the streets nobody came around to say anything, bad atmosphere. They were in the lobby with no shirt, no mask and nobody said anything. Look somewhere else if you want to have a relax and quiet vacation with family. I do recommend the restaurant metro, service and food was great! I won’t be staying here again tho.
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Date of stay: July 2020Trip type: Traveled with family
2 Helpful votes
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Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded Jul 6, 2020
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within our leadership team. Hector Picorelli Director of Front Office
Read more
Previous
PRICE RANGE
$205 - $392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton puerto rico hotel and casino, sheraton puerto rico hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
503
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Frequently Asked Questions about Sheraton Puerto Rico Hotel & Casino
Which popular attractions are close to Sheraton Puerto Rico Hotel & Casino?
Nearby attractions include Caribbean Cinemas Fine Arts Miramar (0.4 miles), Condado Lagoon (0.6 miles), and Fortín de San Jerónimo del Boquerón (0.7 miles).
What are some of the property amenities at Sheraton Puerto Rico Hotel & Casino?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Sheraton Puerto Rico Hotel & Casino?
Guests can enjoy a rooftop bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Sheraton Puerto Rico Hotel & Casino?
Yes, a parking garage is available to guests.
What are some restaurants close to Sheraton Puerto Rico Hotel & Casino?
Conveniently located restaurants include Musa Puerto Rico, Eter Rooftop & Lounge, and Casita Miramar.
Are there opportunities to exercise at Sheraton Puerto Rico Hotel & Casino?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sheraton Puerto Rico Hotel & Casino have an airport shuttle?
Yes, Sheraton Puerto Rico Hotel & Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Puerto Rico Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Puerto Rico Hotel & Casino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Puerto Rico Hotel & Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Puerto Rico Hotel & Casino?
Many travelers enjoy visiting Old San Juan (2.0 miles), Castillo San Felipe del Morro (2.6 miles), and San Juan National Historic Site (2.0 miles).