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200 Convention Boulevard, San Juan 00907-4905 Puerto Rico
11 people are viewing this hotel
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Traveler (1165)
360
Panoramas (12)
Room & Suite (434)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Puerto Rico Hotel & Casino
Updated 07/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 62 in San Juan
Location
3.9
Cleanliness
4.4
Service
4.3
Value
4.0
Travelers' Choice
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Poolside bar
Nightclub / DJ
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Manicure
Massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish
Hotel links
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3457Reviews111Q+A100Room tips
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Popular mentions
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Most Recent
707emmanuelg wrote a review May 25
Los Angeles, California4 contributions1 helpful vote
I checked into this hotel after a business trip when I wanted to extend my visit to Puerto Rico. Some good things like complimentary shuttle to Old San Juan, 2 complimentary drink tickets as a part of their destination fee, infinity pool on 4th floor was cool and good service. However, completely ruined by the fact that they “do not” have any mini fridges at this hotel. This standard amenity in every hotel I go to is “available upon request and based upon availability for…get this, $30 extra!! A basic hotel amenity is not included and they want to charge me an extra $30 for it? No thank you. They really need to add this missing feature onto their website. Almost like charging you if you want soap included?? They really need to change this and invest some money so that they can have this basic amenity. Also, TV was super old and shows “wide screen” mode where picture only shows in the center of the screen and a 1/3 of the screen on top and a 1/3 of the screen on the bottom don’t show anything at all. Terrible. Need to have the picture show on the entire screen. Little things could really turn this hotel into a great one.
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Date of stay: May 2022Trip type: Traveled
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Sesley L wrote a review May 25
2 contributions
We stayed at this property for a massive conference this week. The ease of access to the airport, convention center and local attractions was wonderful. The staff was incredible and the food was great!
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Date of stay: May 2022
Location
Cleanliness
Service
Trip type: Traveled
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Cezanne M wrote a review May 24
Danvers, United States2 contributions
At the Sheraton San Juan Casino hotel Bar~ Hiramifette was truly remarkable!! Great service, very engaging and a lovely disposition! She loves her job and makes you feel special! She is an asset to the team here. It was wonderful to meet her.
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Date of stay: May 2022Trip type: Traveled
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Miguel C wrote a review May 8
1 contribution1 helpful vote
These 4 days have been a wonderful experience; room is really comfortable, clean and spacious. Food at Choices is really good and the Customer Service has been great. The best part and where we have spent the most time is the pool; we have been assisted by Carlos, Christian, Osbaldo, Jesus and Bianca. All of them have a high Customer Service level and go beyond any expectation to satisfy our needs. Bianca has been exceptional: tremendous human being, full of life and courtesy when interacting with people; she has made of our time an exceptional one and has made us feel at home. “Thank you so much Bianca and team” we really hope to see you again!
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Rob P wrote a review May 6
12 contributions3 helpful votes
Just had an extended stay at Sheraton Casino in San Juan. Excellent customer service and cleanliness; staff is polite and eager to help. Quick walk to T-Mobile district, but the food and drinks at the lobby bar (shout out to Bryant, Javier and the recently departed Alejandra) and poolside bar (shout out to Carlos) are excellent. Everyone was cordial, friendly and professional - making a lengthy stay a bit easier on a weary traveler.
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Date of stay: April 2022Trip type: Traveled
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GoldenBarn wrote a review May 6
St. Augustine, Florida7 contributions3 helpful votes
I recently had the pleasure of attending a conference at Sheraton Puerto Rico Hotel & Casino. I have traveled some since the pandemic hit us all in 2020. I am getting back up to speed. I found the service level at this hotel exceeds service I was receiving at other similar hotels around the US and the Caribbean prior to March 2020. I was so impressed with the turn down service every evening, and kind gestures by the room attendants - chocolates, fluffed pillows, cute washcloth sculptures and such. The staff at the lobby bar was so friendly. The front desk extra accommodating, and the service on in the convention center was above par. The service was what you would expect from a luxury resort - way above what you normally get at a convention hotel. My room was always immaculately clean. The morning yoga instructor at the pool are was very kind and did not try to kill me with advance moves. Very nicely paced so that I got the stretching and benefits, but at my level. I was able to attend my daily meetings and feel refreshed! The shuttle to Old San Juan was convenient and efficient. The real top notch was when I had to leave quickly to catch a flight after a meeting. Of course I left something important in my room. That is how I roll. When I called the hotel to ask if anyone found my cell phone. Yes they did. Alberez in the security department was kind and understood the urgency of getting my phone to me quickly. With in ten minutes she had it packaged and shipped to my home. She made me feel confident that it was being handled and that she would do her best to assure I was able to get back to functioning in my fast paced world quickly. My home was delivered to my home in Florida less than 18 hours after I reported lost. WOW! Albarez is my hero, and I will be returning to Sheraton Puerto Rico Hotel & Casino for a pleasure trip in the near future.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Trip type: Traveled
Room Tip: The 10th floor has amazing views. I like the north view best. You can see Old San Juan from the...
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Paige A wrote a review May 3
1 contribution2 helpful votes
Bryant and Javier made sure to make San Juan, Puerto Rico a home away from home. Best bartenders in the hotel for sure. Super friendly and had great recommendations for food and things to do at night around the city. 10/10 go visit and make sure to tip them well!
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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twinblues wrote a review May 1
Clifton, New Jersey, USA30 contributions53 helpful votes
Nice big hotel next to the convention center. T-Mobile center also next door with restaurants and bars. Shuttle available to Old San Juan and beach. Pool area is great with great service. Rooms are nice, comfortable and clean. If you have a car it’s $25 valet or $18 self park.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Not within walking distance to the beach but there is a shuttle
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1 Helpful vote
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Armando O wrote a review May 1
Puerto Rico151 contributions101 helpful votes
I am a long-term member of Leading Hotels of the World, and as per my reviews you may see that I have stayed in many five star hotels around the world. In all such hotels, I’ve been able to reach the general manager whenever I realize there is a significant problem in the hotel that may preclude their ability to furnish further truism and satisfy clients’ needs. Well, that was not the case with the Sheraton San Juan. I noticed that none of the self-pay parking machines were working, tried to contact the general manager, and he was nowhere to be found. They would not even give me his email so that I could write directly to him. I have had had many issues solved by writing to the general managers in other properties such as the Ritz-Carlton and many other luxury hotels. It is a shame that the general manager at this property seems to be sitting in a pedestal and will not be available for any customers. The self-pay parking machine in front of the hotel had no change I paid with a $20 bill and $15 where retained. When I asked for help both agents said they were too busy to help and I had to wait significantly before they could help me. After waiting 15 minutes to get my change I decided I would just leave the $15 to the property and leave. The other machine which os close to the outdoor parking lot, was not even working. Interestingly, it did not even had an “out of order” sign so when I reach that machine I had to go back to the other one. It is a shame that this is happening at a prestigious hotel such as the Sheraton. I am a local, my greatest concern is not the $15, I couldn’t care less for that. My concern is for the experience we provide to tourists who come to visit the island and contribute to our economy. I would have written this directly to the general manager, but as he was not available, I decided to write my review here in TripAdvisor.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid this hotel if you are renting a car.
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1 Helpful vote
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Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded 3 weeks ago
Dear 175armandoo, Please accept our most sincere apologies for falling short on this stay, at the earliest of your convenience please reach out to me directly so we can correct all these opportunities, you can reach me via email at cristine.birriel@sheraton.com Rest assured all your concerns will be heard and not taken for granted. At your services, Cristine Birriel Rooms Operations Manager
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Candace J wrote a review Apr 2022
3 contributions3 helpful votes
We stayed at the Sheraton Puerto Hotel & Casino. Everyone was friendly and very accommodating. When we arrived Luis Flores (Bellman) was very welcoming and personal. He made sure we had and knew everything within the hotel and surrounding area. Luis was instrumental with assisting me with my mom during checkout as well. He made our stay fabulous. Thank you Luis!
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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PRICE RANGE
$277 - $431 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton puerto rico hotel and casino, sheraton puerto rico hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
503
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Frequently Asked Questions about Sheraton Puerto Rico Hotel & Casino
Which popular attractions are close to Sheraton Puerto Rico Hotel & Casino?
Nearby attractions include Laguna del Condado (0.6 miles), Caribbean Cinemas Fine Arts Miramar (0.4 miles), and Fortín de San Jerónimo del Boquerón (0.7 miles).
What are some of the property amenities at Sheraton Puerto Rico Hotel & Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Puerto Rico Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton Puerto Rico Hotel & Casino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Puerto Rico Hotel & Casino?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Sheraton Puerto Rico Hotel & Casino?
Conveniently located restaurants include Musa Puerto Rico, Eter Rooftop & Lounge, and Fogo de Chão Brazilian Steakhouse.
Are there opportunities to exercise at Sheraton Puerto Rico Hotel & Casino?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at Sheraton Puerto Rico Hotel & Casino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Puerto Rico Hotel & Casino offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton Puerto Rico Hotel & Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sheraton Puerto Rico Hotel & Casino?
Many travelers enjoy visiting Old San Juan (1.9 miles), Castillo San Felipe del Morro (2.5 miles), and San Juan National Historic Site (2.0 miles).