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Sheraton Puerto Rico Hotel & Casino

#13 of 44 Hotels in San Juan
Certificate of Excellence
4.0 of 5
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200 Convention Boulevard, San Juan 00907, Puerto Rico
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,512 Reviews from our TripAdvisor Community

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Philadelphia, Pennsylvania
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed yesterday NEW

Even though they pissed me off when we checked out I'm going to give this hotel a fair review. Do not stay here unless you have money to burn. The hotel itself is gorgeous, the rooms, the grounds are all very nice. The staff are friendly and somewhat accommodating. Now for the bad part. Their restaurants, bars and café are... More 

Helpful?
Thank reednikki
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed at this hotel before a cruise and was amazing!! Hotel is gorgeous and reminded me of a Vegas hotel. Very beautiful decor and great amenities!! The pool was my favorite and had plenty of places to lay in the sun always and overlooked the bay where cruise ships come in. Our room had a really nice balcony that... More 

Helpful?
1 Thank Coaler2004
Columbus, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

From the time we arrived till we left the people at the desk were so nice and helpful. The room was comfortable and clean. There was an exercise room also very clean. There was an outside balcony for guests to order drinks and watch theCruise ships arrive and depart. Bed was comfortable. No longer a Casino in the hotel. Very... More 

Helpful?
1 Thank Myr1944
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the hotel for eleven nights in January. While the room and view were great -- it was the service at the front desk and the restaurants that made this a great experience. After I checked out, i realized that I left something in my room. When I called the hotel, Javier Rivera went to my room, found my... More 

Helpful?
1 Thank Rwlowy3
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I would like to take this opportunity to thank you for your loyalty not only as a Starwood Preferred Guest, but also as a Platinum member. I am very happy to hear that your stay met your expectations and that our associates ensured you were well taken cared of. We look forward to having you stay with us again. Regards,... More 

Valley Stream
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here for 3 nights, on a girls trip, hotel was nice, check in was fast. Room was good size w/ double beds, very comfy beds, nice size bathroom, big size flat screen tv and Free Wifi on the property. Casino is nice, restaurant on the first floor nice looking, foods not so good. room service is a plus but... More 

Helpful?
1 Thank OKCeeCee
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to write your feedback. It was a pleasure reading about your experience during your stay and hope that we may welcome you back in the near future. Regards, Sam Basu General Manager More 

Portland, Maine
Level Contributor
139 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We were going on a cruise out of San Juan and always worry about flight delays causing us to miss the boat. So, we usually go a day early and stay in a hotel. This hotel is literally across the water from the cruise ship terminal. The pros: This hotel is large and has a beautiful lobby area connected to... More 

Helpful?
Thank Northern_Traveler701
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to comment on your recent stay. You do us a great service by taking the time to share your feedback. It is through guests such as yourself that we gain insight and are able to continue improving guest experience. I hope you enjoyed your time at our property and in the cruise and hope... More 

Watford, United Kingdom
Level Contributor
207 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with my partner a couple of weeks ago for one night. The receptionist was very friendly, polite and helpful and check-in was swift. We were upgraded to a suite – which was lovely. It was a shame we were only staying one night as the suite was very spacious and well laid out and I would have been... More 

Helpful?
Thank Sellest
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for sharing your experience in your recent stay. I was very pleased to read how much you enjoyed your stay with us. We look forward to being of service to you again in the near future. Regards, Sam Basu General Manager More 

Stavanger, Norway
Level Contributor
71 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the hotel 2x2 nights in January 2016. We have stayed with Sheraton many times in many countries. This was the first time we were not impressed. The hotel is way too expensive and not meeting expectations. Not at all. Rooms are spacious and clean, however, dated and in need for maintenance. Parking (self parking) was $36 for... More 

Helpful?
Thank 10H
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I appreciate you taking the time to write about your recent stay. I am sorry to read that we did not meet your expectations in several areas and sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality in the future. Thank you once again for your feedback, we will always welcome the opportunity... More 

DC
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for a quick 24-hours 2 weeks before Christmas and the lobby was decorated beautifully. The Christmas tree was magical and the front desk staff was cheerful and professional. My room was clean and comfortable. The infinity pool was nice and the fish tacos very tasty. Old San Juan was just a 17 minute cab drive. I would def.... More 

Helpful?
1 Thank TANZANIA09Dc
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very pleased to read how much you enjoyed your stay with us. Your kind comments are greatly appreciated and hope to welcome you back again soon. Regards, Sam Basu General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I rarely spend the time to write reviews, but it is my opinion the staff at this resort deserve praise for out standing customer service. Alexis, Adrielle, and Lany, in particular, are some of the best at their job I've encountered in my many years of traveling. I'd highly recommend this clean, friendly, resort.

Helpful?
Thank Steve L
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very pleased to read how much you enjoyed your stay with us. I would like to thank you for letting us know how impressed you were with the service you received during your recent stay. We look forward to accommodating you in the Sheraton Puerto Rico Hotel and Casino again soon. Regards, Sam Basu General Manager More 

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