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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,942 Reviews from our TripAdvisor Community

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Showing 1,665: English reviews
Gaithersburg, Maryland
Reviewed 3 days ago NEWvia mobile

Very yummy quesadilla and sushi was superb. Our waiter David was very attentive with a large party with multiple checks. We kept him very very busy. Would dine here again. Dragon roll was one of the best I've eaten. All meals were presented nicely, hit and fresh.

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Helpful?
Thank brendabeck
Toa Baja, Puerto Rico
Reviewed 3 days ago NEWvia mobile

The hotel is good looking, I have stayed before. This time I had a reservation for a room with a view of the bay and they gave me a room with a view to the pool floor. We have to remember that they charge you for the view of the bay. We complained and they told us that there were...

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Helpful?
Thank Wilbert M
Okatie
Reviewed 3 days ago NEWvia mobile

The Sheraton is very well equipped to make your stay pleasant and comfortable. Wonderful views and the staff is top-notch. Isaac Gutierrez was super helpful and even took time to help my wife with her Spanish. Old Town San Juan is a short cab ride - very worthwhile. We will definitely be back.

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Helpful?
Thank Noah1625
HORMIGUEROS
Reviewed 5 days ago NEW

Customer service is the best. The view was awesome. Food exquisite. My stay also was for business and the internet connection is great. Rooms space are perfect. This was my third time and I already have my next stay booked.

Review collected in partnership with this hotel
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Helpful?
Thank isabelvazquez3118
Windham NH
Reviewed 1 week ago

On arrival we were greeted by an enthusiastic front desk. The Front Desk manager went above and beyond to meet our needs. We had meals at Choices Restaurant and met Grace, the Hostess who was open and loving, not to be outdone by waiters Orlando and Derrick . The food manager also met all our needs. The rooms are kept...

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Helpful?
Thank Cheryl S
New Jersey
Reviewed 1 week ago

The Good: Our room itself was very nice. Casino was a cool scene at night (we were there when there was a big boxing match on tv, so it was very lively). Food in the resaturants (particularly the Chinese food) was very good. The Bad: During our stay there was a boys basketball tournament taking place (I guess at the...

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Helpful?
Thank Lawrence G
Boston,MASS
Reviewed 1 week ago

Thought I would share with you feedback from our stay - here with family for one night. Big Wins : 1) Front Desk on Arrival - Very Friendly and Accommodating. Bumped our room and gave us Club level as asked. Big WOW! Thank you! 2) Room quality and View from room were excellent. 3) Club level Food Quality and Service...

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1Thank familymanBoston_MASS
Reviewed 1 week ago via mobile

Even though I was tired in the hotel I wonder in lobby and saw one of my favorite foods in the world sushi I had a great service at the bar with the bartender Neil and the sushi Chef Joshua who made me two spectacular sushi rolls. They both were nice to me I can't wait to go back and...

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Thank Richard00304
Racine, Wisconsin
Reviewed 1 week ago via mobile

We didn't know there were two cruise ports, so we lucked out that we chose the right one. Close to Royal Caribbean and Celebrity ports. Clean, modern, good coffee and snack shop. Basically at the convention center with nothing around. If your looking for something walking distance from Old San Juan, this is not the place. If you're just looking...

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2Thank Ride2fast4u
San Diego, California
Reviewed 1 week ago via mobile

We loved our stay at the Sheraton over the New Years holiday. The hotel is modern, well maintained and elegant as well as convenient to Condado and Old San Juan. The infinity pool area is amazing. We also loved the Sheraton Club room on the top floor with daily breakfast/hors d'ouevres. The staff is very friendly and helpful. Be sure...

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Helpful?
2Thank Chris858
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Puerto Rican, American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Latin, American, Brazilian, Spanish
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $195 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#4 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travelers.
41 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

See all questions (41)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Good views,close to many things nice and quiet and you can not use the elevators with out a room key.so felt very safe.no worries.”
 of 5 bubbles kevb782, 1 week ago | Read review
“If you haven't already done so sign up for the SPG loyalty program”
 of 5 bubbles 274stefano, 1 week ago | Read review
“Higher floors for better view.”
 of 5 bubbles 198kevinc, 1 week ago | Read review
“Iron & ironing board a bonus If your at the end of your holiday. Breakfast rather expensive ”
 of 5 bubbles 6Fairways, 2 weeks ago | Read review
“A better sound proof barrier. ”
 of 5 bubbles 760kc, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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