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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,982 Reviews from our TripAdvisor Community

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Showing 1,697: English reviews
Arcola, Texas
Reviewed yesterday NEWvia mobile

Due to airline delays we missed our connection to the BVI and had to spend the night in San Juan. Most hotels near the airport were full. Fortunately we secured a reservation at the Sheraton online, and at a great price. It's only 12 minutes from the airport. An Uber ride cost $7.77. The hotel was very nice. If you...

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Helpful?
Thank Bruce R
Lakeville, Minnesota
Reviewed 2 days ago NEW

This hotel is fine for being near the convention center. The views are ok but nothing spectacular, Nice room, good pool. Location is great if your going to a convention. It is very pretty and staff is friendly.

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Helpful?
Thank jakenjacksmom
New York City, New York
Reviewed 4 days ago NEW

I was here last week. Sheraton Puerto Rico Hotel & Casino is a wonderful choice of staying in San Juan Area. As a SPG platinum member, I received the welcome letter from the manager caring about my trip. When I was there, I was welcomed by him personally and got a room upgraded to Executive Suite. Surprisingly they also provided...

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Helpful?
Thank Yuhang_He
Jackson, New Jersey
Reviewed 4 days ago NEW

My wife and I were in Puerto Rico for a one week vacation. Halfway through my wife developed a severe cold. Alexandra Reyes, our room stewardess., not only kept our room immaculate but went above and beyond when she had housekeeping offer to bring my wife hot tea and soup. All of the staff here at the Sheraton deserve our...

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Thank tom46528
Panama City, Panama
Reviewed 5 days ago NEWvia mobile

Good service, clean and comfortable rooms. We also had a few drinks at the Casino bar, which were affordable. Breakfast was one of the highlights of our stay: there's a large variety of choices. One morning we had a nice walk from here to Ashford Ave and to the beach, passing by Paseo Caribe and San Geronimo Fort. On another...

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Helpful?
Thank PanamanianWanderlust
San Juan, Puerto Rico
Reviewed 5 days ago NEW

The Sheraton at the Convention Center seemed me to a dry business hotel... and a business function brought me to stay for a night, even I live 10 minutes away! The experience was very agreeable, the staff friendly, the room and common areas super clean.... The Mojitos at the Casino Bar where "build to specs" just enough sweet, just enough...

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Helpful?
Thank EduardoArroyo
Lodi, New Jersey
Reviewed 1 week ago NEW

Everything was amazing from begging to end from the moment I checked in to till the very end everyone was friendly and helpful. The food was amazing and the staff was even more amazing. Recommend 1000%

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Thank dannrivera1
Denton, Texas, United States
Reviewed 1 week ago NEW

We wanted to venture out into the city from our resort so we went to the Sheraton because I wanted to buy cigars for our trip. We decided to have dinner there for a change of "place" and had the best Waiter. He provided us valuable information of the best places to go and what to see and where to...

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Helpful?
Thank James S
Quebradillas, Puerto Rico
Reviewed 1 week ago

Excellent service. The room was is great conditions. Very clean. Timely response from the personnel in the hotel. I left my bags in the hotel after check out and the security was good. I recommend the hotel to anyone who is considering staying in this area.

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Thank robertnI8714AJ
Reviewed 1 week ago via mobile

Food was delicious. We ordered more sushi after our first three because it was so good.David Gomez was our waiter and he was amazing. Gave us excellent suggestions that were all spot on. Chef Joshua Mosales was great as well and accommodated our dietary restrictions flawlessly. Would definitely come back here again to eat!

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Helpful?
Thank FSHOWKATIAN
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Puerto Rican, American
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin, American
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $187 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com and Jetsetter so you can book your Sheraton Puerto Rico Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#4 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travelers.
43 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

See all questions (43)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“An excellent breakfast is available with certain room categories. It is well worth the small extra price.”
 of 5 bubbles tom46528, 4 days ago | Read review
“Ask for quieter area away from high traffic areas.”
 of 5 bubbles Globetrotter13131, 3 weeks ago | Read review
“If you can stay on the top floors are the best. ”
 of 5 bubbles Ocp69, 3 weeks ago | Read review
“Good views,close to many things nice and quiet and you can not use the elevators with out a room key.so felt very safe.no worries.”
 of 5 bubbles kevb782, Jan 7, 2017 | Read review
“If you haven't already done so sign up for the SPG loyalty program”
 of 5 bubbles 274stefano, Jan 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question