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Sheraton Puerto Rico Hotel & Casino

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Traveler (919)
Room & Suite (493)
Pool & Beach (128)
Overview
  • Excellent52%
  • Very good31%
  • Average11%
  • Poor3%
  • Terrible3%
Travelers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Sheraton Puerto Rico Hotel & Casino
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Offers from Sheraton Puerto Rico Hotel & Casino
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Rooms
Sep 30Oct 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,608)
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2,257 results
Traveler rating
1,090
712
274
94
87
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1,090
712
274
94
87
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All reviewsconvention centerchoices restaurantthe club loungeinfinity pooltexas de brazilpuerto ricoold san juannice hotelsushi barcruise shipacross the streetlobby barcab ridenice poolpre cruiserental carcondado area
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1 - 5 of 2,257 reviews
Reviewed yesterday

We were told that this hotel was the only hotel in San Juan to remain open during Maria & Irma (2017 hurricanes). The WIFI was excellent. Had read here about skipping daily maid service and getting a credit to be used in anyOn Location restaurant,...More

Thank iamlinia
Reviewed 2 days ago

Perfect if you are attending a convention/event as the 'Centro de Convenciones de Puerto Rico' is literally a minute walk away from the hotel. Breakfast buffet (which in my case was included with the booking) was very good and waiters very attentive. Clean room and...More

Review collected in partnership with this hotel
Thank jasoncintron
Reviewed 3 days ago via mobile

Stayed 4 nights and service was great. The Club Lounge on the 12th floor was very good and Agmel was fantastic ensuring that we all were taken care of - he provided excellent service. Looking forward to my next stay at this hotel.

Thank Happiness27596
Reviewed 3 days ago

Was not even aware that this hotel existed! Beautiful property, lovely hotel, clean, spacious, comfortable rooms with lots to do on site! Customer service is also very nice. I would definitely recommend this hotel to family and friends!

Review collected in partnership with this hotel
1  Thank ariel912018
Reviewed 6 days ago

The resort is so close to everything yet nestled away. The options for dining are plentiful and authentic. I look forward to returning for pleasure with my family as this trip was for work. Unfortunately, I did not make the time to visit the spa...More

Review collected in partnership with this hotel
Thank Kimberly C
View more reviews
About
Description
Identified as San Juan's modern urban resort, Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from ...More the international airport. Our hotel in San Juan, Puerto Rico features a comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots, all for a premier place for you to stay. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Fitness Center with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Air Conditioning
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Beachfront
Free Parking
Bar/Lounge
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Spa
,
Luxury
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Spa
,
Luxury
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveler (919)
Room & Suite (493)
Pool & Beach (128)
Dining (60)
Amenities (76)
Business Center & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
Rafal K
August 16, 2018|
Answer
Response from jjoohhnn33 | Reviewed this property |
I do not know the answer about Free Bet Blackjack. I am not a gambler. John
0
Votes
Cardell A
June 21, 2018|
AnswerShow all 4 answers
Response from DrLUNIGA | Reviewed this property |
The hotel is fairly clean. Good beds. Updates done to the lobby, rooms no updated but are ok.
2
Votes
ronanpm
April 15, 2018|
AnswerShow all 4 answers
Response from gotravelxyz | Reviewed this property |
You can purchase at the duty free right at the pier, they will allow 2 bottles each per passenger.
1
Vote
Room Tips
"the 4th floor was a wonderful location, the room was large, had a balcony and was sunny....you must request..."
Read review
"I was on the 8th floor with a balcony view of the bay! Relaxing."
Read review
"Try the fish tacos at Choices restaurant!"
Read review
"The room size with a King bed was comfortable for 2 people."
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