Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
$299
Free cancellation until 03/30/23
No prepayment needed
Only 5 left at
$298
Free cancellation until 03/30/23
$300
$254
Free cancellation until 03/31/23
Hotels.com$299
Sheraton.com$299
Trip.com$300
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (1,746)1,746
360
Panoramas (12) 
Room & Suite (414)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#3 of 61 hotels in San Juan
Location
4.0
Cleanliness
4.4
Service
4.3
Value
4.0
Travelers' Choice
Continuously ranked between the top hotels in San Juan, the Sheraton Puerto Rico Hotel & Casino is recognized as a family-friendly urban resort and the premier meetings and conventions hotel within the destination. Situated in a preferred location at the Convention Center District, our guests are just steps away from Distrito TMobile, Puerto Rico’s newest entertainment complex of happenings, dining, and socializing. Featuring a complete renovation of the rooms’ product, Sun Deck rooftop and infinity pool, complimentary shuttle to the beach and Old San Juan, the newly expanded 24/7 Casino Metro and our staple Zen Spa Retreat.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Kids stay free
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Nightclub / DJ
Children's television networks
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Facial treatments
Manicure
Massage
Pedicure
Salon
Rooftop terrace
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Sun deck
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Show more
Room features
Blackout curtains
Air conditioning
Private beach
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Harbor View
Languages Spoken
English, Spanish
Location
68Somewhat walkable
Grade: 68 out of 100
11Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
200 Convention Boulevard, San Juan 00907-4905 Puerto Rico
Getting there
Rental CarsSee rental cars from $72/day
3752Reviews115Q+A100Room tips
Reviews
Traveler rating
- 2,204
- 974
- 337
- 116
- 121
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
First time that I return to a hotel room late in the evening and I find that the room was never made. We contacted the front desk to report it and their answer was a simple " we sorry for the inconvenience " and offered to send fresh towels. When my husband told them that there were still service people arranging other rooms they did not offer to come and clean our room. Definitely giving preference to future guests than the ones already at the hotel. I never expected such a poor customer service from a Sheraton hotel that charges so much for the stay. I don't think I will return to that hotel
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded 2 days ago
Dear 253albao Thank you for sharing your feedback on your recent stay with us. Please accept on behalf of my team and myself our most sincere apologies, we have shared your feedback with our Housekeeping leadership team in order to assure this was an isolated issue and prevent from occurring in the future. If your travels ever bring you back to San Juan do not hesitate in contacting me in order to assure you have a great stay during you travels. Warm Regards Hector Picorelli Director of Front Office
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An average hotel, large for conventions and casinos. Very rigid checkout procedures, asked for late checkout, and the lady (unfortunately I did not get her name) grudgingly gave us 12:00 . We had a late plane. To top it off, they had removed the seating from the lobby of this very busy hotel. Remodeling. Seems it would have been a brilliant idea to have temporary seating during the remodel. We used the hotel because Windstar Cruise Lines would pick you up there, but as it turned out, didn’t use their service after all to get to and from the ship. All in all, I would not recommend the hotel. Really sorry we stayed there.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Hotel & Casino
Responded 2 days ago
Dear wcoeley; Thank you for sharing your feedback with us, we are currently culminating a full rooms and public area renovations in order to better serve our guest. We do hope that if your travels do bring you back through San Juan you gives an opportunity to experience our renovated rooms and lobby bar if so do not hesitate in contacting me directly. Warm Regards Hector Picorelli Director of Front Office
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in a perfect location, right across from the T mobile district. Not too far of a cab ride to downtown old San Juan either. We love the pool area, which also has a great view, service is excellent, and Javier in the downstairs Barb makes the best old fashions.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ian Garcia, Marketing at Sheraton Puerto Rico Hotel & Casino
Responded 4 days ago
Dear Road19858, Thank you for your feedback and for choosing the Sheraton Puerto Rico Hotel & Casino! We hope to welcome you back in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pleasantly surprised from the instant we walked in. Everyone was friendly, in town for my sister's wedding and from my initial planning with Joel Burgos who never said no to any of our request, helping us coordinate the welcome bags and welcome gathering with appetizers it was nice to work with the amazing banquet/event staff. First day at the pool it was love at first sight with Fransheska at The Bay Pool Bar & Grill. 6 days at the pool and she never waivered in her service to me, my family and our group of friends. She helped me find my drink for the week, gave us helpful suggestions. She was never gone for long, consistently checked on us and had the friendliest demeanor consistently. Everyone loved her- she is a GEM. Jesus was also sweet, kind and super helpful. Fresh (bartender) made sure my Margaritas were just the way a picky person would want them dash of soda water and strawberry. We upgraded to the sun deck Suite --- I was again pleasantly surprised the room was awesome and perfect for all our needs especially with kids. We strolled out to the pool area with no problem. Clean, smelled good and was more than comfortable and CLEAN. I would advise a microwave in that room however. The towel guy was the right person to greet people he made me smile and laugh 2/28-3/5. I love the no stress environment with a ton of rules. It was so laid back I would recommend this place to everyone. Having the t-mobile place across the way was a bonus. Only downfall was my son got sick after eating the chicken fingers at the pool (undercooked) he ended up missing the wedding and throwing up most of the night - we had the wings almost everyday and they were good so much of been a fluke?!?! Highly recommended!!!!!!!! …
Read more
Date of stay: March 2023
Value
Location
Service
Room Tip: Take it all in - pool was cold so beware only downfall.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ian Garcia, Marketing at Sheraton Puerto Rico Hotel & Casino
Responded 4 days ago
Dear sarahm124, Thank you for your kind words and we are pleased that our associates were able to take care of your needs during the stay. We hope to welcome you back again soon! Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I nearly rated this two stars . I was on a three night stay before a cruise . I am a lifetime Titanium elite and they put me in a room on the top floor by the elevator machinery and i doubt if it was an upgrade. In fact the contrary. The dull rumble of the machinery was incessant. I could not sleep and had to call for ear plugs during the night - they weren’t surprised . ( I discovered I am not the first to complain) . I asked to be moved. They said they were full and difficult to move me. I said I would check out in the morning if they couldn’t move me. I suppose it was my fault as I am an experienced traveller and I fell for the standard questions which determine who to allocate the bad rooms to. “ Is this your first time” = do you know the hotel ? “ Are you on business or pleasure” = will you be coming back? The next morning clearly the night manager had got the wheels in motion and got me moved. So why so many stars? The staff ( other than check in ) are amazing. Nicest, kindest most helpful we have met in a long time. Pool area was noisy but here again the staff were absolute stars. So full marks to the staff.…
Read more
Date of stay: February 2023Trip type: Traveled with family
Room Tip: My room was on the top floor. Make sure you are away from the elevator machinery noise.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ian Garcia, Marketing at Sheraton Puerto Rico Hotel & Casino
Responded 4 days ago
Dear RexWarren, Thank you for your kind words and we are pleased that our associates were able to take care of your needs during the stay. We hope to welcome you back again soon! Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very clean, very friendly staff. The food at The Bay Pool Bar & Grill was great. We got something different every day. Fransheska at The Bay Pool Bar & Grill was FANTASTIC. She served us all weekend and was the best. She proactively checked on us often, and she was so friendly.
Read more
Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ian Garcia, Marketing at Sheraton Puerto Rico Hotel & Casino
Responded 4 days ago
Dear jeanaN770AP, Thank you for your kind words and we are pleased that the hotel was able to take care of your needs during the stay. We hope to welcome you back again soon! Thank you!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I booked a cruise that was going out of San Juan. We decided to arrive a day early and leave a day after the cruise. We stayed at the Sheraton before and after. The hotel was very nice. The service was excellent and the staff was professional and polite. We spent the majority of our time enjoying the warmth and sunshine under the palm trees by the pool. We chose bay view balcony rooms and enjoyed sitting out on the balcony early in the morning and each evening. The location was convenient to walk to the convention center, the T-Mobile district, and to Condado beach.
Read more
Date of stay: March 2023
Rooms
Service
Sleep Quality
Room Tip: The bay view balcony is worth the cost.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ian Garcia, Marketing at Sheraton Puerto Rico Hotel & Casino
Responded 4 days ago
Dear 989JohnB, Thank you for your feedback and for choosing the Sheraton Puerto Rico Hotel & Casino! We hope to welcome you back in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 9 nights while on a job here in Puerto Rico. The hotel was wonderful to stay in. The room was spacious and bed comfortable. I loved taking a swim in their infinity pool, looking over the harbor area. The TMobile center next door was so convenient. Lots of great restaurants. The concierge helped us out in adventures during the weekend and for interesting spots to eat. We had breakfast every morning in their main floor restaurant. The variety was great. I’m not really into the casino scene and never felt like I was in a casino. We were a mere $5 Uber ride from the old part of San Juan. Thanks for a great stay.
Read more
Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ian Garcia, Marketing at Sheraton Puerto Rico Hotel & Casino
Responded 2 weeks ago
Dear Sbueb, Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Outstanding customer experience and service provided by Isis Matos and Joselyn Ruiz in the Cafe. The cafe food is good and service provided by the hotel is outstanding. Nice hotel with good restaurants. The management of the hotel is very supportive and attentive.
Read more
Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Ian Garcia, Marketing at Sheraton Puerto Rico Hotel & Casino
Responded 3 weeks ago
Dear Nick F, Thank you for taking the time to leave the positive feedback from your experience. We are thrilled you enjoyed your stay with us and hope to see you again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The food and service at the pool: wow; words fail! Bianca was so genuinely friendly and prompt. She really made us feel like she enjoys serving people. The fish tacos were the tastiest I’ve ever had anywhere, and the salsa that came with the chips is hands down the best I’ve ever had. The chefs at the pool are amazing! One was telling us some of the secret ingredients in the salsa, but I don’t remember them all. I took some back to my room it was so good! What a great experience. Bravo everyone!
Read more
Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ian Garcia, Marketing at Sheraton Puerto Rico Hotel & Casino
Responded 3 weeks ago
Dear Tour24654561178, Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit and are thrilled that everyone you encountered was friendly, courteous and helpful. It was our pleasure having you as our guest, and we look forward to welcoming you back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$300 - $403 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton puerto rico hotel and casino, sheraton puerto rico hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
503
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSHERATON PUERTO RICO HOTEL & CASINO - Updated 2023 Prices & Reviews (San Juan)
Frequently Asked Questions about Sheraton Puerto Rico Hotel & Casino
Which popular attractions are close to Sheraton Puerto Rico Hotel & Casino?
Nearby attractions include DISTRITO T-Mobile (0.1 miles) and Casino Metro (0.07 miles).
What are some of the property amenities at Sheraton Puerto Rico Hotel & Casino?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Puerto Rico Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sheraton Puerto Rico Hotel & Casino?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Puerto Rico Hotel & Casino?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Puerto Rico Hotel & Casino?
Conveniently located restaurants include Choices Restaurant, Texas de Brazil, and Metropol Restaurant & Bar.
Are there opportunities to exercise at Sheraton Puerto Rico Hotel & Casino?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are pets allowed at Sheraton Puerto Rico Hotel & Casino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Puerto Rico Hotel & Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Puerto Rico Hotel & Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sheraton Puerto Rico Hotel & Casino?
Many travelers enjoy visiting Old San Juan (2.0 miles), Castillo San Felipe del Morro (2.5 miles), and San Juan National Historic Site (2.0 miles).