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Sheraton Puerto Rico Hotel & Casino

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#11 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,802 Reviews from our TripAdvisor Community

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Showing 1,549: English reviews
Brooklyn, New York
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great hotel. Great atmosphere. Great casino. No complaints. The staff here was very friendly . Rooms were nice, modern, and clean. I had a great sleep. TV and WIFI was great. The pool and outdoor area was hip. A few nice restaurants within walking distance. I would 100% definitely stay here again. I only wish breakfast was free. Just a... More 

Helpful?
Thank Scags217
Markham, Ontario
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed on the 12th floor and the room and the food provided were excellent. Service was top notch and staff were very friendly. This was a stop over before boarding a cruise ship. We toured San Juan and had a great time.

Review collected in partnership with this hotel

Helpful?
Thank M4498PEpault
San Juan, Puerto Rico
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

We arrived on Wednesday Sept 21 at 7:45pm with a reservation made the same day at 4:30pm. I'm writing this review at 2:30am and stil waiting for a room. Today we have a blackout in all Puerto Rico, but my friends choose the Ritz and they are sleeping very comfortable and I 😡😡😡😡😡still waiting

Helpful?
Thank jfperez
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

I understand today lots of people decided to book hotels beacuse of emergency. But not fair waiting 4 hours in line for check in and on top of that no getting a room and be # 39 on wait list to get room. If they have told us that we had to wait almost 7-8hours to get a room we... More 

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1 Thank Jorge S
Rialto, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

AMAZING SERVICE, good food and very nice hotel, Thanks again David for exceptional service. We will try and come back soon and experience your island some more. Close to all the attractions and Old San Juan.

Helpful?
Thank 480lisas
San Juan, Puerto Rico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Overall a great time the pool and room. A time to relax and have fun. I recommend for family couples even alone. Nice restaurant and employees very cordial and efficient. The view is unique where you can see the bay.

Review collected in partnership with this hotel

Helpful?
Thank 61joshuar
A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW via mobile

Arrived Saturday night, upgraded room. They had two bands, one at Casino the other by the bar. Lots of people, dancing, etc. Room was impeccable! Club Lounge had a very nice breakfast, great view of the bay and cruises arriving. Would love to stay here again!

Helpful?
Thank A TripAdvisor Member
NY
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel and staff were great .Room was very nice. King size bed. Air conditioned . Tv was available . Bathroom was nice and clean with plenty of towels and toiletries such as soap, body wash, shampoo , conditioner lotion and bath sponge all new were provided. Although I didn't use them all because I already brought my own in... More 

Review collected in partnership with this hotel

Helpful?
Thank cv2030
Phoenix, Arizona
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff here are amazing. The valet service is the fastest I have ever seen. Scan the QR code on your ticket in your room and the car is there when the elevator gets to the lobby. The concierge was great and made several fantastic suggestions for our stay. We had a couple of small requests during our stay and... More 

Helpful?
Thank scubadiver_12345
St. Petersburg, Florida
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

The sushi at this hotel is amazing! Emily is the best server ever. She so nice and attentive. The calamari, tempura shrimp, avocado crab salad are delicious. The district roll and spicy tuna roll are great too!

Helpful?
Thank sokphannary
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de brazil Churrascaria
Texas de brazil Churrascaria
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $171 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#4 Spa Hotel in San Juan
#7 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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