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Sheraton Puerto Rico Hotel & Casino

Expedia.com$189*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,115 Reviews from our TripAdvisor Community

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Showing 1,822: English reviews
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San Juan, Puerto Rico
Reviewed 2 days ago NEW

We stayed at Sheraton Puerto Rico to celebrate my husband and daughter birthday. Staff is very friendly and happy to serve. Room has a very nice view to San Juan Bay and cruises port. Restaurants are excellent. The pool is amazing and bar with a super bar service. I will stay here again and recommend it to anyone.

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Helpful?
Thank ICLarr
Crawley, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed here before a cruise and was impressed with the room and facilities. Our main reason for choosing this hotel was the proximity to the cruise terminal and was pleased with the transfer there being literally five minutes The room we stayed in was well appointed and the breakfast was more than adequate I would happily recommend this as...

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Helpful?
Thank Francis J
Northborough, Massachusetts
Reviewed 3 days ago NEW

Beautiful hotel with modern, clean facilities. The infinity pool on the roof was lovely and the casino was lots of fun. Mattress probably could be refreshed and a smoking area near the pool would be nice.

Review collected in partnership with this hotel
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Helpful?
1Thank Gina E
Yokosuka, Japan
Reviewed 4 days ago NEW

I have a wonderful experience in the hotel however, I have to make a stop and give high five to the employees at the valet parking. Roberto Velez and Jonathan Valentin were very helpful and cordial. They not only help me with tons of luggage I have, but were patient with my slow walking and offer the best service. Thank...

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1Thank irisj63
Reviewed 4 days ago NEWvia mobile

Bartenders Jose Roque and Lali are excellent. Very good sushi here. Highly recommend. Good happy hour, nice ambience. Good selection of alcohol. Very personable staff. Try the Volcano Roll and the District Roll.

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Helpful?
1Thank Bruce M
Atlanta, Georgia
Reviewed 1 week ago NEW

My husband and I stayed at the Sheraton in San Juan last month while on vacation in PR. We enjoyed every minute of our stay. It was clean, comfortable and there were a variety of things to do right there at the hotel. From the casino to the restaurants and let's not forget the infinity pool! It gets a little...

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Helpful?
Thank freetraveling83
Phoenix Arizona
Reviewed 1 week ago

We stayed both before and after a cruise. Rooms were large, well furnished and immaculate. Hotel abounds in small decorator touches that are often cut in final plans. Concierge was very helpful on restaurants and a tour of El Yunque. Bar area is lively with excellent drinks.

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Helpful?
Thank PhoenixPeregrino
Seattle, Washington
Reviewed 1 week ago

Nice place to stay before our cruise. Would have like to understand that they were more 'off the beaten path' than a 'downtown' location. But easy to get around, very friendly hotel personnel. Good food in restaurants/eateries within the hotel.

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Helpful?
Thank MaryM0123
Montreal, Canada
Reviewed 1 week ago via mobile

Rooms vary greatly, I had been in 2 different rooms (same category but on different floors and at different dates). One room was dated and in desperate need of renovation. The other room was good. What a Terrible welcome we got! Not what I am used too at all. The Room was not ready, despite arrival after normal checkin time...

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Helpful?
Thank Gisela_R_F
Management response:

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels! Hector Picorelli Guest Services Manager

Albany, New York
Reviewed 1 week ago

My wife and I were in San Juan for one night before a cruise. From the moment we checked in, our experience was very pleasant. Mark checked us in and was exceptionally helpful explaining all the hotel amenities. We booked a club level room with a king bed which allowed for a great nights sleep. Bathroom was very clean and...

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Helpful?
Thank divot316
Questions? Get answers from hotel staff and past guests. Ask a question

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Caribbean, American
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $158 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travelers.
53 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“This hotel is the best option in the San Juan area as you are not in the traffic of El Condado or Viejo San Juan. Easy access.”
irisj63, 4 days ago | Read review
“Go higher, better view!”
MaryM0123, 1 week ago | Read review
“Perfect location if cruising from San Juan”
divot316, 1 week ago | Read review
“Would have preferred better vision”
mrjames0, 1 week ago | Read review
“Not shore only stopped one night”
stizard2017, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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