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Sheraton Puerto Rico Hotel & Casino

#12 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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1,698 Reviews from our TripAdvisor Community

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Showing 1,463: English reviews
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

When I first came in to the front desk I was attended by Omar, he is a great addition to the Hotel from the greetings to the goodbye. I was in floor 12 ,it was awesome but the lobby had a wall that was damage and looked terrible when you get off the elevator. I walked to my room and... More 

Helpful?
Thank Jorge M
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Great place. Good ppl nice location had s wonderful time. Sam was great. Clean breakfast was fun. Pool was very clean and staff was a ok. Will come back and stay there w all my family. Old San Juan is a great place to go and the rainforest is great. I will go there again

Helpful?
Thank Iabusaad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Great Hotel, It's our First choice always. Rooms, Clean and White Bed and Bathroom. The Staff is Incredible,the Food and the Pool Bar is awesome. Highly Recommended! Our Server Gaby Valdes, Awesome!!!

Helpful?
1 Thank Dalines G
Level Contributor
10 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is pretty close to old San Juan. I love the hotel. My organization had over 60 rooms book and when we arrive early there was no early check-in. The room are very small for a Sheraton hotel. Overall, the pool was my favorite. The view over looking the hotel is amazing. It has an over fall making you... More 

Helpful?
Thank MayLin s
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you very much for taking the time to write about your recent stay MayLin. I apologize for the inconvenience you experienced at the lobby. I was very pleased to learn how you and your group felt that your expectations were met. We will work hard to continue to improve the service we offer. We truly hope to have the... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very clean,staff was very helpful and professional. The casino was the joint, they serve food or drinks as you play.. There is one worker Michael Garcia who went out of his way to help you and give you directions.The pool is very difference,very clean. AC in hotel is very good

Helpful?
Thank Karole P
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I would like to take this opportunity to thank you for your feedback Karole. I was very happy to learn how pleased and you were during your visit to Puerto Rico. We hope to welcome you back again on your future travels. Regards, Sam Basu General manager More 

Tampa, FL
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

San Juan is a very beautiful but very specific city. If you are looking for a lodging experience that gives you the freedom to roam around Old San Juan and see the sites and stopping back into your room after an hour or two this is not it. This hotel is only good for convention stays. That is it. It... More 

Helpful?
Thank livelifelikeart
Level Contributor
8 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

Awesome cannot begin to describe my stay I just came back hours ago and want to go back . Awesomely spectacular the stay was great the staff was excellent the one guy in the casino kept on high fiving me even when I lost the food was delish the ficus bar was lush lol my stay was awesome everybody was... More 

Helpful?
Thank Tavares B
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you very much for sharing about your experience during your recent time with us. I was very pleased to read your kind words about how well accommodated you felt throughout your stay. We look forward to seeing you again in the future. Regards, Sam Basu General Manager More 

Yabucoa, Puerto Rico
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

My wife and I were celebrating our 5th Anniversary on our stay of July 23rd the hotel has a very friendly staff the room and the view was amazing. Thanks to David Gomez who helped us choose from the Sushi menu some great and tasty selections his service was top of the line!!!

Helpful?
Thank Rhadepr
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you very much for giving us the opportunity to accommodate you during such a special occasion. I was very pleased to learn how happy you were thought your stay and how the staff made sure you were well taken cared of. We hope to have the opportunity to welcome you back again on your future travels. Thank you for... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

The staff was extremely nice and pleasant, the lobby area was up to date and inviting. BUT THE ROOM... It needed serous upkeep. The rooms were damp and not cleaned. when I arrived, I had to get cleaner myself from housekeeping and clean the room. There was honey blonde hair on the sink, in the soap dish and in the... More 

Helpful?
Thank marronin427
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I would like to apologize for not being able to meet your expectations during your time with us. I was very disappointed when I read the inconveniences you endured regarding clenliness. I would like to thank you for sharing your feedback. This is not the type of service and self image we are know for, never the less, your input... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Bad communication and unclear charges to be so expensive. Firstly, you can gain a 20% off discount if you are a Casino member. However my problem is that the staff can not clearly disclose all details before booking. I booked a $275 day spa and was promised 20% off of my bill. The staff instead charged me separately for every... More 

Helpful?
Thank Kenyetta J
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was sorry to learn about the inconvenience you experienced with the Spa personelle and prices. I will make sure to share your feedback with the team. I was pleased to learn how satisfied you were with the hotel associates and room accommodations. Thank you for taking the time to share your experience. We hope you may visit us again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Spanish
Texas de brazil Churrascaria
Texas de brazil Churrascaria
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range: $172 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#4 Spa Hotel in San Juan
#8 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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