The entire hotel staff are awesome. Salvador at the front desk went over and beyond. All the way to valet staff taking a picture, not only take a picture but brief turned off a outdoor light to get glare out picture. Rooftop food is amazing. My favorite was the pancakes and cheese eggs.
I made a reservation for the wrong room on a website and reached out to Jay and he accommodated me in such a wonderful and professional way! He promptly assisted me with my concerns and resolved them!
I’d been wanting to check out this rooftop pool for a while but we weren’t hotel guests, so my friend and I purchased the cabana day pass— so worth it. You have 9 AM-5 PM in one of the most private and gorgeous pools I’ve ever been in. What really made it worthwhile, though, was the service. Alejandro was the absolute sweetest, so attentive without being overbearing, gave us recommendations, and even helped us make it to the airport on time. A truly one of a kind five star experience. Can’t wait to come back!
My friend and I wanted to check out the pool even though we weren’t staying at the hotel. We purchased a cabana day pass and it was lovely! Alejandro was super sweet, even took pics of us in pool when we asked. Definitely will go back and highly recommend!
Romantic stay, awesome customer service from the hotel staff to the management. Everyone is so welcoming that your heart melts. I think I texted over 100 questions and each one was answered rapidly. Upon arrival I was greater by Sarah who was really welcoming and helpful, valet is not 24 hrs and she assisted with getting someone to get our car valet, cause sannjuan is crazy for parking. Check out was with Vincent he assured I got my bill and everything was OK. Front desk management extended his hand to us and greeted us with a smile. He offered something to drink for the road. If you want a romantic evening with your partner, this setting is the one you want from great customer service to a romantic vibe. They even assisted with getting roses and chocolate in my room last minute. I give the a 5 star 🌟 🤩…
Just came back from O:LV with friends for a 50th birthday trip. Was spectacular!!! The hotel itself is absolutely stunning. Very high end glamorous. The roof top had the best backdrop for photos with gorgeous pools and bay in the backround. Do not miss the restaurant Raya. The food and service made us feel very special!! Highly recommend.
the Room was amazing! location amazing! Raya amazing! Dinner on the lagoon Amazing!! I highly recommend this hotel. Everything was perfect from the time we checked in until the time we checked out!!!!!
This hotel was beautiful. Quite an experience. You wont regret it. Customer service was lovely, everything was perfection. Location, distance, just perfect. Hotel rooms mean just as much as the trip. Sets the tone.
I booked a room with this hotel then cancelled within the cancellation period. Two days before the original check in date I called again to make sure it was in fact cancelled. They confirmed that it was cancelled. The day of check in, I got a text asking what time I planned to check in. I immediately responded that I cancelled the room. I was then told I could not cancel and no money would be refunded. We argued via a text string but they provided ZERO relief or concession. Later that day, I went to check in because I was stuck with the room so figured I would use it. At check in I was told they cancelled my reservation AND they would not refund my money and because they were sold out they had no rooms. What kind of a scam hotel wont let you cancel despite following the cancellation policy then sells your room and won't give you the room you paid for that they wont refund. AWFUL business practice. Way to many good hotels in the area to tolerate such shady practices. I have stayed an many hotels in San Juan. I highly recommend you choose the Vanderbilt, La Concha, The OC Condado or the El San Juan so you don't have to risk getting scammed by this place.…
The title sums it up! Amazing experience, staff, views and more!!! Definitely a must stay! Angel was very friendly and accommodating! I can’t speak enough about the pool experience and if you get a chance get a massage!
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