O:LV HOTEL Summary 4.4 Very good 116 reviews Rooms 3.2 Location 4.6 Service 3.2 Couples 4.4 Hotels.com 8.8/10 · 103 reviews Expedia.com 4.4/5 · 116 reviews Travelocity.com 4.4/5 · 116 reviews Orbitz.com 4.4/5 · 116 reviews Reviews Search reviews People often mention Nicole 2/5 just now on Google Eh, this place was more of a catfish. My boyfriend and I stayed at 4 different places during our trip in Puerto Rico, this place was by far the most expensive and our least favorite one. You absolutely have to use valet every time you come and go (they always expect a tip), and service could be better from all parts in the hotel. We arrived about an hour before checking time, so we went to the rooftop bar to have some drinks. We arrived back downstairs to check in and our room still wasn't ready. My boyfriend paid almost $300 for a birthday surprise package to me to be set up in the room. Apparently, the front desk staff called him and set everything up and told my boyfriend on the phone how there would be rose petals all over the bed and room, and a card that included a message from my boyfriend. When we saw the display, it was a measly 7 rose petals, yes, 7, and a BLANK card, nothing written inside. The balloon also deflated later that night, waste of money if you ask me and I wish my boyfriend didn't spend his money on that since it wasn't the same service he heard from staff over the phone. The rooms have an elegant feel, and the shower is so spacious!! However, one of our shower sprays weren't working correctly and the top of the ceiling in the shower looked like it was about to cave in. My boyfriend went downstairs to inform staff of all these issues, including the birthday display he paid so much money for. The front desk staff said sorry but that was it. They sent someone to inspect the shower, he came and looked at it, he said he would come back and he never did. The fine dining restaurant at the hotel is not what we were expecting. Again the most expensive restaurant on our trip and we liked it the least. It was a lesson learned on our part and now we know where to stay and not stay during our trips to PR.…
Nice decor but they can do a lot better try he covers broke me and my fiancé out the fire alarm went off every night and every time I called downstairs for service no one never came spent over 2000 and the place was just pretty poor service
The hotel staff is reasonable friendly but both my girlfriend and I were frustrated that both our physical key and digital key they sent us needed to be reset daily. The rooms are nice but the TV is extremely small for the size of the room. There was water dripping from the AC vents and on the last day we found a roach lying on the floor and we never had food in our room! Rooms and rooftop look nice but not worth the price.
First of all let me say Stephanie and Daniela from the front desk are amazing . The property is nice , but not worth the price . The pool view is amazing . No gym , no spa . Will come back of price drops .
The floor was very very dirty, the air conditioner was not working properly, I called the front desk to notify and they sent someone , but concluded that it was working properly, but I did not sleep well because was sweating all night, the rooftop was gorgeous. Room service took to long.