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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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Love the experience. The staff was very friendly and helpful. 🙏🏻 The room was super clean and with an amazing view. I just stayed one night but the overall service was great. Will be back again soon.
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Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was super welcoming and nice. Also very clean and the aesthetic was out of this world. Any time we were faced with an inconvenience they went over and beyond to fix it ! Definitely will stay again!
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Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amazing, attentive staff- we were greeted with mimosas and friendly smile. Rooms were clean, and any requests were addressed promptly. Krizzy helped out with restaurant Reccommendations, everyone provided white glove service!
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Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was an awesome experience. Ran into a small issue, and the staff accommodated us & handled it swiftly. The vibes were nice, very peaceful and romantic if ur looking for an intimate stay. This hotel & puerto rico owes me NOTHING but another Vacay OKURRRR. If ur looking for a sign to book this Adults Only hotel, THIS IS IT!!
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Date of stay: September 2023
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After spending 2 nights at condado ocen club for half the price we moved to OlV for $500 a night in the simplest room available for the luxurious half of our trip, hotel was completely empty, no music by the pool, no servers for pool guests, the worst part of the stay was how staff could not get any control over the hotel guests. We spent 2 nights with hotel neighbors fighting, banging on doors, partying in the hallways. Hotel security asked several times for the guests to calm down and still we came to no solution. After speaking with management on the 2nd night we were disregarded. This hotel is GHETTO. If u are looking for something luxurious, there are way better prices for way better hotels. Very disappointing to say the least. Wish I would have read all the horrible reviews before wasting half my trip.…
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel was nice but not worth the price. I was over charged for $24 wine I never had. Now customer service won’t contact me. Floors get wet. Scrapings on wall. Shower was best part. Convenient near everything. Beach is a 5-10 minute walk but remember it’s hot !!! Wouldn’t recommend. Deposit is 250 not 150. Don’t trust them with your money people. You can go to the pool for pics on your own without staying.
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Review collected in partnership with this hotel
Date of stay: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would give three stars. Room service was the worst. I had to request for the room to be clean. I would never vacation there again and I would not recommend it to anyone. The pool and hot tub was very small
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Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
House keeping stole two pair of my shoes hotel if fine with them stealing Hotel is super cold and wet everywhere if u turn air off in the room everything will be wet floor bed clothing Smells like still water in hotel Room was not super clean Headboard ,bathroom decor pillows Super dark in room lighting low No window Only mirror was in bath room where it was low lights so hard to do hair and make up
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Review collected in partnership with this hotel
Date of stay: August 2023
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall the stay was a good place to stay. Very modern hotel. The staff was excellent and nice. Would definitely stay here again. Pool was small but water felt good. Balcony was big and nice. Wish the beach was closer. Overall everything was really nice
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Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would never step foot into OLV again. First thing is when we entered the room our sheets was dirty. We had to ask for someone to come and replace our sheets. The floors from the humidity gets extremely wet to the point you cannot walk barefoot and it’s a hazard because you can easily slip and fall . The bathroom floor and room floor gets soaked. The pictures are very deceiving , room was extremely small for the amount that was paid. The key cards deactivated everyday , had to constantly go to the front desk for it to get reactivated . The walls had water dripping , the AC dripped water , and it was a problem for everyone because when we went to complain there was a line of people waiting to complain. The elevator was not working , so constantly had to walk up and down flights of stairs and the pool is on the roof so if you’re leaving the pool you have to walk down steps to get back to your room, the bar was closed due to the elevator being down . The slide doors seem old and a struggle to pull , it felt like one door was stuck so we was using one door to slide to go into the bathroom. Maria the manager doesn’t even want to give me back half of what I paid to stay in a room that’s soaking , if anything fell onto the floor it was guaranteed to get soaked. This is a constant problem and the hotel staff is acting like it’s a brand new problem. I would not recommend anyone to stay there . The money is not worth it at all! The room keeping is also very inconsistent when it comes to cleaning the rooms .…
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Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.