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Leyra, Adriana, and Diana are the best and genuinely care about the guests!! If there is an issue, Leyra and Adriana are right on top of it. Also a big thanks to Margarita, she goes above and beyond to assist with her clients.
My husband and I had the most amazing time visiting Puerto Rico. We literally gasped when we entered the room because of how gorgeous our view was! We swam every day in the infinity pool looking out into the ocean, it was a dream. The...More
Possibly the worst experience in a hotel in 40 years of traveling the world. Prescription sun glasses (ray ban) taken from my room - saw the bell boy wearing them. The "manager" Martin - prefers to be called "Mar-teen" just makes stuff up - I'm...More
We chose Serafina to celebrate our 27th anniversary and we had an amazing stay. We were surprised with a perfect ocean view room full of hearts decorations. At the restaurant they brought us two prosecco glasses. The infinity pool is spectacular and the DJ and...More
From the moment we arrived until the moment we left, we had great service and a great experience. We were at the hotel for 5 nights. We booked a great deal in advance and the room rate was super reasonable and we received a $60...More
Thank you for your message. We have the Serafina Pet Policy; Please visit our website. The Pet Fee is $150.00 plus taxes one time fee for the deep cleaning of the room at check out. We hope to see you soon.
Thank you for your message. We have valet parking only with in/out privileges. The cost is $25.00 per night. No self parking available. There are a few lots near the hotel (do not belong to us or related); they do charge... More
Thank you for your message. We have valet parking only with in/out privileges. The cost is $25.00 per night. No self parking available. There are a few lots near the hotel (do not belong to us or related); they do charge by the hour. We hope to see you soon!