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AC Hotel San Juan Condado

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1369 Ave Ashford, San Juan 00907-1431 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (501)
Room & Suite (144)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel San Juan Condado
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 57 hotels in San Juan
Location
Cleanliness
Service
Value
Travelers' Choice
AC Hotel by Marriott San Juan Condado is an upscale hotel in San Juan, Puerto Rico offering an urban vibe in the vibrant Condado district. Near our accommodations, you will find the historic city of Old San Juan and the Luis Munoz Marin Airport is just 5 miles away. Enjoy our lifestyle hotel's modern decor and amenities, along with its prime location steps from the clear waters of Condado Beach.
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Full view
Property amenities
Parking garage
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Car hire
Conference facilities
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Snack bar
Rooftop bar
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Hotel links
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470Reviews53Q+A51Room tips
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Rachel B wrote a review Jun 14
Greenville, South Carolina95 contributions17 helpful votes
Very disappointed. I am not sure what leads to the continued high reviews. My family and I booked a one bedroom suite for a weeks vacation and chose AC Hotel based on TripAdvisor reviews. Pros: Front desk staff were always friendly. In walking distance to food and beach. Contemporary, open lobby Cons: no food on site. Significant MOLD on the ceiling of our room. Maintenance confirmed, image shown. The only offer received was a smaller room, no credit on price difference. How is it even legal from a health perspective to rent this room?? Upon check in another patron was asking for his sheets to be changed. He shared there was a large brown spot on the sheets upon arriving to his room. (before his stay even started) Sheets were thin, stiff and scratchy Overall feel of the hotel is dark Refrigerator has a glass front, located in bedroom where the light shines the entire night. If not using you could unplug. No closet to hold luggage. No temperature checks or make reinforcement There is potential for this hotel to be better if it were simply being maintained properly. I am extremely disappointed that I chose this hotel over other options. I expected more from a Marriott. For the thousands charged it was a major let down. Thankfully, despite the overbooking almost everywhere we were able to find a different hotel. It worked out to be a better stay for our family.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Likely best for singles, friends and young couples
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded 1 week ago
We appreciate you taking the time to share your feedback, rachelsreview. Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our accommodations and that our hotel failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon.
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Dawana21 wrote a review Jun 1
Baldwin, New York83 contributions13 helpful votes
Marriott Hotels I am writing on your social media account about a horrible stay at your hotel The AC Hotel CONADO. I am extremely dissatisfied and disappointed in the service. The hotel overcharged myself and friends the entire stay. Our room phone was broken and we never had access to the front desk. They continue to rip us off and refused to clean our room. They charged my credit cards, my friends cards and the response was they are sorry. I will continue to express my frustration until resolution is provided.
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Date of stay: May 2021Trip type: Traveled with friends
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Response from Reynaldo Rey, General Manager at AC Hotel San Juan Condado
Responded 3 weeks ago
Dear Dawana21, Thank you for providing your feedback about your stay. To assist you better in your request of resolution please provide details of your stay at rfernandez@achotelsj.com We appreciate you staying with us and regret any inconvenience. Sincerely,
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Adam81980 wrote a review May 2021
Windham, Maine1498 contributions174 helpful votes
+1
I just spent a week at AC by Marriott on a two week vacation to Puerto Rico with my girlfriend. Located about two blocks from Condado Beach on the main street in the reasonable safe Condado tourist district of San Juan. Plenty of eateries and shops within walking distance. Extremely high police presence. In fact, I’ve never been anywhere where I’ve seen so many constantly patrolling police on foot, in cruisers, and on motorbikes patrolling day and night! Not sure if it’s always like this, or this was in response to a crackdown on recently unruly tourists not following the Islands COVID precautions? The hotel is recently renovated from the top down and very modern and stylish with a contemporary and minimalist room design. Even had that new hotel smell! All rooms had balconies, so no need to book a room with a balcony for an extra charge. Rooms on the upper floors had a slightly better view, but there are high rise apartments that obscure full ocean views from any of the rooms. We still had a good view from the top floor and could see the beach between the buildings. 360 degree views from the rooftop pool and bar area. Only complaints with the rooms was that there were no dresser draws for your clothes! Also, our room lacked the coffee maker shown in the room photos that we expected to have, so we had to spend about $100 that week buying our morning iced coffees down the street for $5 each. The small rooftop pool was nice, but could have used more chairs as there were more people than there were pool chairs. They had two cabanas free to use on first come first serve basis, but rude guests would hog them. Putting out their towels and purses on them to reserve them. then getting in the pool, going to the bar, or sitting at the tables next to them and basically not even using them for two hours while when other guests wanted to actively lounge in them. If you want to go for a swim for a while and come back, fine, but if you’re just using them to store your stuff for hours while not using them, than I wish security would move those folks along. Not fair to other guests who are waiting their turn for a cabana. We never got a chance to enjoy one the entire week because people always had their belongings on them while they weren’t even using them. And all the other poolside chairs were taken. While this was a really nice hotel, can’t say so much about the majority of guests we saw. I hate to come across as prejudice, but many of clientele looked and dressed like they were from an improvise|d neighborhood of a major city. They dressed and acted they were there to go to a ghetto hip-hop club or from the trap house. We saw girls randomly twerking in the parking lot to cheers from the balconies. Another scantly dressed lady start randomly twerking in the lobby. Twerking at the pool. Smelled weed smoke below us every night. One lady even smoking her blunt by the front door drinking a 40oz malt beverage in broad day light. People yelling off the balconies to people in the parking lots, shouting out “where you guys from” followed by yelling their area codes. We had one guy below us yelling out to guys in the parking lot at midnight that he was from the 213, so I yelled out “yo yo yo, wez from the 123 *67. He shut up for a few minutes after yelling up that I was a B azz cracker. I’ve also never heard so many people proudly calling each other the N word constantly. As well as F bombs and the B word. It was kind of odd being a decent hotel and seeing so many of these folks. I’m not sure if the the large amount of ultra discount flights on airlines such as Sprit and Frontier from big east coast cities brings these folks here or what? Almost felt like the clientele you’d expect at Travel Lodge. I thought the $300 a night price would keep the rift-raft out but I was wrong. However, reading other reviews from nearby hotels, it seems this crowd has been an issue at all of the in recent months? Aside from a lot of the other guests, we really enjoyed our week here, although, in hindsight, I wish we’d spent less time in San Juan and gone to our Wyndham resort earlier. Three or four days was enough of San Juan. Especially without a rental car the first week. The area became a bit boring after three days walking up and down the two mile street and going to the beach adorned with graffiti covered walls, liquor bottles and trash. Also the beach isn’t safe for swimming. Strong rip currents and five people have drowned at this beach in the last few months. Also, not pertinent to the hotel, but a warning for guests coming from the mainland with IPhones using StraightTalk service. If you have a Straight Talk IPhone, they use the Verizon network. And Verizon network is non-existent in P.R.!We arrived to find we had no cell phone service and it was a huge hassle not having cell phone service for two weeks these days when we’re dependent on our phones. Couldn’t Uber or GPS our way around! Or search for restaurants when out walking. If you have a Straight-talk Android, they use the AT&T network and will work in PR.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded May 5, 2021
We appreciate your lovely rating, Adam81980! The satisfaction of our guests is important to us so we can't wait to see you back again at AC Hotel San Juan Condado soon. We want to share an even more fantastic experience with you next time. Have a great day!
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Jeremy49506 wrote a review May 2021
Chicago, Illinois12 contributions4 helpful votes
This was a nice hotel. Staff was friendly. I think they were a bit overwhelmed by the amount of travelers. The pool area was nice, but hard to get a spot because it was so busy. Close walk to beach. Great views from the rooftop. Rooms are comfy and quiet.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded May 3, 2021
Thanks for sharing the excellent review with us, Jeremy! We're so glad that you had an exceptional experience at AC Hotel San Juan Condado from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon! Have a lovely day!
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Diamond11211 wrote a review Apr 2021
New York, New York, United States27 contributions12 helpful votes
The hotel is on the Ashford strip which had plenty of eateries in walking distance. Walgreens, CVS like a 5 min walk. Very convenient location. The beach also is really close, like a 2 block walk. Now the hotel ONLY has one microwave on the 2nd floor.. no bueño. They need to invest in one on all floors near ice machines. Then the pool isn't that big had kids splashing water near by, like arms reach. If you don't feel like being bothered choose adult only or a spot with larger pools. The hotel is clean, front desk workers really great, very helpful. If you want a nice view this isn't the place, I live in NYC I didn't want to look at more buildings. Otherwise, the decor of the place is nice, the rooms seem modern Maybe a bit too much, no dresser space. So we left our open luggage on desk.
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Date of stay: April 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from ReynaldoAC, General Manager at AC Hotel San Juan Condado
Responded Apr 21, 2021
We appreciate you taking the time to share with us your feedback. We're disappointed your time with us was anything less than perfect. We care deeply about the comfort and satisfaction of our guests so we regret that our features and amenities didn't meet your expectations. Thank you again for sharing your concerns. We'll be sure to address this with the appropriate members of our team so that we may improve moving forward. We do hope you give us another opportunity to share a more enjoyable experience with you soon.
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PRICE RANGE
$187 - $318 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
233
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Frequently Asked Questions about AC Hotel San Juan Condado
Which popular attractions are close to AC Hotel San Juan Condado?
Nearby attractions include West Side Destination (0.08 miles), Stellaris Casino (0.2 miles), and Stella Maris Roman Catholic Church (0.2 miles).
What are some of the property amenities at AC Hotel San Juan Condado?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at AC Hotel San Juan Condado?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at AC Hotel San Juan Condado?
Yes, a parking garage is available to guests.
What are some restaurants close to AC Hotel San Juan Condado?
Conveniently located restaurants include Cocina Abierta, Pinky's, and Ropa Vieja Grill.
Are there opportunities to exercise at AC Hotel San Juan Condado?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at AC Hotel San Juan Condado?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel San Juan Condado offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at AC Hotel San Juan Condado?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to AC Hotel San Juan Condado?
Many travelers enjoy visiting Old San Juan (3.3 miles), Castillo San Felipe del Morro (3.8 miles), and San Juan National Historic Site (3.3 miles).
Does AC Hotel San Juan Condado have any great views?
Yes, guests often enjoy the ocean view available here.