For those not wanting a 5k hike to any amenities this is the place for you! You can be from your room to any place on the hotel grounds quickly. Always a lounger available either beach or poolside. Rooms are comfortable and up to date, wifi is available resort wide. Beach front is nice and sandy but unfortunately at approximately 4ft deep out it is a solid weed bed beyond the swim buoys. Alcohol is all included but only draft beer(small cans of Presidente are in the room fridge(2). Would be nice to have a better selection of liquor and beer.Food was fantastic and the staff super friendly and helpful.
I have been shut out of my room and walked to and fro the front desk 2x re my key and still waiting on a technician to let me in. Food is not that great and the waitress was too friendly and came off rude for some. Air quality in the room was poor, more than likely it is because of a/c...very musky and made me sick. Finally, the arrived but have to wait another lengthy time. I am already behind schedule. I wouldnt return. I just wish to go.
Love the stay. Employees there are amazing, welcoming and friendly. They all made you feel at home and made sure you time there was extremely enjoyable and something you would not forget. I would definitely recommend this resort to others
The resort was nice but we left a wallet in the safe. After calling them immediately they confirmed they found it and now almost three weeks later we have still not had it returned. Countless phone calls, Emails, making a fed ex prepaid ticket like they said we needed to do has nothing helped in getting it returned. . It contains our drivers license, credit cards, and work Id. For the amount of money we spent (we had five guests and three rooms ) I thought as part of even average customer service they would have put it in an envelope and immediately returned it. We have not gotten one return phone call. Any fun we had at this resort has been taken away by the frustration and stress this situation has caused .
I had a great experience I would love to revisit this location. A day prior to checkout I arranged for the shuttle to transport me to the airport. I paid for the shuttle in the morning before 10 o clock per policy as stated by the representative. That night I went to the front desk to notify them that I will no longer need the shuttle service. I was given a number to call and directed to call at 0700 in the morning. I then went to the front desk at 0500 to ensure the driver knows I'm not late but to let him know I had another mode of transportation. I was then directed to speak with the transportation rep at 0800. I explained to Nordine (the shuttle rep) that I have another means of transportation. Her response was extremely unprofessional. I greeted her good morning, and she did say hello. After explaining to her the shuttle situation she said okay, what do you want me to do? her personal phone rang, she held up a finger and began speaking to whoever was on the phone. When she ended her 5 minute conversation. I asked her what is the policy or procedure to get a refund. She laughed and said "oh no, we don't give back any money, you missed the bus." I realize then that when I explained to her about me not missing the shuttle, she was not listening. I then went back to the front desk. Fortunately, the manager heard her response and came over to speak with her. I stepped away when they were conversing. The manager then apologized for Nardine response to me then advised for me to complete the survey. …
The resort overall is beautiful and very colorful. Nice small private beach with clear warm tropical water. The pools were awesome with swim up bars. The Coral Cafe morning breakfast were my favorite. Like any other resorts, don't expect the food to be extremely excellent. However someone like me, I think it was great depending on what you felt like eating. The rooms are not up-to-date, but depending which building you stay, they were decent enough for the stay. The AC were super cold, to the point I would turn them off while in the room and turned them back on when I step out the room just to keep it cool. The room I had, the shower were open walk-in style with great water temperature. **I would recommend anyone traveling to bring an Wi-Fi extender. The guest rooms Wi-Fi are horrible. You only get internet service when you're at the main lobby of the resort or near the pool and bar site. The entertainment at night were amazing. If you wanted to watch live performances, The Coral Café was the spot to go to following the night club afterwards at 10 pm till 2 am. The hotel staff were extremely friendly and helpful. I felt very welcomed during my stay, even though I was complaining about the Wi-Fi service within the rooms.…
What a gem. The gardens were beautiful. Hats off to everyone making this place look marvellous. Beach was clean my hats off again. Pools were well kept. Staff are everything and this place has some lovely people. Loved the rocky shoreline, the mature trees and esp the quiet little cove on the far end down the stairs. Was always able to find something on the menus, both a la carte and buffet that was satisfying. Personally, prefer the smaller place where we say good morning to one another. Beautiful people and property, a well managed place, no complaints.
HORRIBLE!!! 3PM check-in was 2 hours late. food/buffet was very limited-no real authentic Jamaican food. very scarce almost had to BEG for condiments. no straws making hard to enjoy frozen drinks. certain foods like pizza jerk chicken were not available everyday. very young staff. lacking proper ingredients to make certain drinks-a real joke... 2 couples left and checked into a different resort. just a very low budget lacking in many areas resort. they need new management and upgrades!!
My experience here was very good as it was mother's day get away. Truly enjoyed the stay and will recommend this resort to other persons. Food was good and had varieties to choose from, staff was friendly and surroundings was clesn
Great location and smaller size resort. Easily able to get to either Ocho Rios or Falmouth for shopping. Beach is man made and on the smaller size, but the water was beautiful. Lots of resort activities if you choose to participate. The food was lacking, but I certainly did not go hungry.