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Bahia Principe Luxury Runaway Bay

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Salt Coopers, Runaway Bay Jamaica
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5372)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Regular temperature checks for staff
  • Contactless check-in
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Runaway Bay
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 17 hotels in Runaway Bay
Location
Cleanliness
Service
Value
Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (no additional charge 24H) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Languages Spoken
Spanish
Hotel links
Special Offer:Black Friday up to 75%off
4,550Reviews1,733Q+A100Room tips
Traveler rating
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Popular mentions
Reggina Thompson wrote a review Nov 15
Atlanta, Georgia1 contribution
This was my best birthday ever The staff are friendly and follow covid protocols to the extreme. This made me feel comfortable Not to mention the spa it was awesome , i had been thinking about waiting till 2021 but glad i changed my time and did the vacation now . The 4 of us had a good time the overall service was good , we had gotten recommendations to use the private airport transfers with Top choice jamaica tours and they are so legit and pleasant we are happy to not have used the shuttle . Private was thenway to go and it was affordable so check them out. The weather was sunny the pool was great . What can i say just the best . See you again soon.
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Bahia Principe Grand Jamaica, Other at Bahia Principe Luxury Runaway Bay
Responded 1 week ago
Dear Guest, On behalf of all the Management and team members at the Bahia Principe Grand Jamaica, we would like to thank you for taking the time to share your comments. It is indeed a great pleasure to learn that you have enjoyed your stay at our resort; Your kind words have been shared with the team, they were happy to know they continue to create memorable experiences with our valued guests. May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean? We are very much looking forward to welcoming you back for another enjoyable vacation experience at to our sunny island. Best Regards
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ANDREA L wrote a review Nov 5
1 contribution1 helpful vote
Nadira Lewis at the Spa was very helpful to help me book a spa treatment for a friend for her birthday. Her patience, knowledge, enthusiasm and professionalism made the process very easy and stress free. It is this kind of service we need during these stressful times. Kudos to her! Oh, and my friend gave her spa treatment a 5 stars and will definitely go back again!
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Date of stay: October 2020
1 Helpful vote
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Response from Bahia Principe Grand Jamaica, Other at Bahia Principe Luxury Runaway Bay
Responded 3 weeks ago
Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. Thank you for enjoying your time at our resort and sharing your positive comments about the service, the staff, and tour services. We also appreciate your acknowledgment of Nadira who has been of great service during your stay at our resort and we are eager to inform you that all the staff mentioned has already received your congratulations. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Warmest Regards, Online Reputation
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hmswarspite2017 wrote a review Nov 3
Barrie, Canada194 contributions69 helpful votes
Horrible food, rude lazy staff, flooded by rain and place stinks of sewage. Worst 7 days of my life. Elevators don't work and gourmet restaurants are a joke same food as the buffet dressed up but just as awful. Ignored me at check in, crude jokes about my appearance size and rude racist behavior by 99% of staff. Only three employees made any effort at service despite US$200 in tips. They can't even make a bed! The bed sheets are a foot too short! Just flipped them over never changed for clean sheets! My feet were touching bare mattress every night. Complained to manager no follow up. Public relations lied to me and made excuses. Phone in room broken, crank calls at night. Constant knocking on door to enter and "fix leaks". Called a "clot" by staff who just sit around and watch the guests slipping on wet tiles. Any place would be better than this.
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Date of stay: December 2019
Value
Location
Service
Room Tip: go to another resort this place is a nightmare
See more room tips
1 Helpful vote
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Response from Bahia Principe Grand Jamaica, Other at Bahia Principe Luxury Runaway Bay
Responded 3 weeks ago
Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. We apologies for your expectations not being met at this time, it certainly does not reflect the commitment and the quality that we have exhibited for many years. We review the incident and deeply regret the situation; our staff always tries to give the best possible experience to the guests, and we give the proper follow up to all the requests and necessities during the stay of our customers. All your observations have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. Best Regards,
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Stacy F wrote a review Sep 2020
1 contribution1 helpful vote
I was looking to book another hotel for my family when a friend mentioned she has just come back from Bahia Principe. She referred me Carol Austin who helped her with her booking and saw that her family had a great time. From the moment we entered the property every person we encountered was pleasant and accommodating. Having heard less than favorable things about the hotel since it housed returning residents during the first few months of the pandemic, I was still apprehensive. This was soon laid to rest. Most persons were compliant with the protocols, sanitization stations were strategically placed and the restaurants had ample spacings between tables and markers on the floor to ensure we could move about with limited to no contact with others. Food was good. Rooms....meh. The hotel is "aging" so some things don't sparkle like new. Though clean in most areas, I saw areas that could be better. Our housekeeper and maintenance (who we had to call once) were pleasant and always willing to help make our stay a pleasure. I mentioned Carol before, I cannot say enough about her helpful and pleasant nature. She went the extra mile to make sure our needs (spoken and unspoken) were met or exceeded. She intuitively made dinner reservations for us and took care of late checkout so our boys could enjoy every last bit of the waterpark before departure. Thanks to the shuttle drivers, servers, security guards and all who helped to debunk those rumors. My family had a great time, Thank You!
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Date of stay: September 2020
1 Helpful vote
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Response from Bahia Principe Grand Jamaica, Other at Bahia Principe Luxury Runaway Bay
Responded Sep 29, 2020
Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. Thank you for enjoying your time at our resort and sharing your positive comments about the service, the staff, and our facilities. We also appreciate your acknowledgment of Carol who has been of great service prior to and during your stay at our resort and we are eager to inform you that all the staff mentioned has already received your congratulations. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Warmest Regards, Online Reputation
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Ste236 wrote a review Jul 2020
Yarm, United Kingdom134 contributions109 helpful votes
+1
Flew from Manchester. Approx 90 min coach transfer to resort. The location and grounds are the main positives. The Jamaican staff are a little different to Mexican or other carribean resort staff. On the whole they are polite but speak when spoken to rather than saying 'Hi" or asking how things are going. This wasn't a negative for us but I could tell some people took it as disinterest or unprofessionalism which it isn't. A handful of staff (two of the receptionists and a couple of bar staff) were clearly unhappy with dealing with the public & their attitude reflected this. However the majority were ok, the cleaners in particular were more friendly. I've read that guests often smell a strong odour of cannabis when around the resort or at the beach. I can confirm this is the case, as well as it being offered for sale. Didn't bother us but may bother families with children or teenagers. Food was good, especially the Knife and Dob Pablo restaurants. Staff at the Knife were attentive and lovely on both the two occasions we ate there. Quality. Buffet food was good but as expected a bit more repetitive and brighter/louder than the restaurants. Entertainers were good fun and everybody including staff loved to dance. That was a good vibe. That, along with decent food at the restaurants and the lovely beach (to the left of the resort) mnoade this a good holiday. Tip for potential travellers: It would be to eat breakfast at the Garden Grill (opens 8am) is much, much better than breakfast at the buffet, (not as busy, better room and views of beach.) Book The Knife and other a la carte restaursnts via the app asap. Take US dollars in 1 dollar denominations, don't bother with jamaican money. Would I return? Probably not, its a big world out there and Jamaica has lots of other different locations to try. You can't really wander out of the resort to feel the real Jamaica and some of the staff don't seem bothered whether guests are happy. But the beach, food and resort are well worth a visit if the price is right.
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Date of stay: February 2020Trip type: Traveled as a couple
4 Helpful votes
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Response from BahiaPrincipe Jamaica, Other at Bahia Principe Luxury Runaway Bay
Responded Aug 14, 2020
Dear Guest, On behalf of all the Management and team members at the Bahia Principe Grand Jamaica, we would like to thank you for taking the time to share your comments. It is indeed a great pleasure to learn that you have enjoyed your stay at our resort; your kind words have been shared with the team. They will be happy to know they continue to create memorable experiences with our valued guests. May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island. Kind Regards, Bahia Principe Grand Jamaica
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PRICE RANGE
$200 - $885 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint Ann ParishRunaway Bay
NUMBER OF ROOMS
525
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Frequently Asked Questions about Bahia Principe Luxury Runaway Bay
Which popular attractions are close to Bahia Principe Luxury Runaway Bay?
Nearby attractions include Green Grotto Caves (1.7 miles), Sharkies Beach (3.2 miles), and Runaway Bay (1.7 miles).
What are some of the property amenities at Bahia Principe Luxury Runaway Bay?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Bahia Principe Luxury Runaway Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Runaway Bay?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Bahia Principe Luxury Runaway Bay?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Runaway Bay?
Conveniently located restaurants include Ultimate Jerk Centre, Sharkies Seafood Restaurant, and HighSeas Seafood Raft.
Are there opportunities to exercise at Bahia Principe Luxury Runaway Bay?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Bahia Principe Luxury Runaway Bay have an airport shuttle?
Yes, Bahia Principe Luxury Runaway Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Runaway Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Runaway Bay offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Bahia Principe Luxury Runaway Bay?
Many travelers enjoy visiting Runaway Bay (1.7 miles).