Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. Pueblo Principe: stores, live music, shows, bars and disco. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (no additional charge 24H) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Overall we had an amazing holiday at this hotel! First impressions of the lobby area and staff on our arrival was great. Our room was well presented and spacious with a lovely view off our balcony. The mini fridge was well stocked throughout our stay, we always had fresh towels and our room was cleaned well daily. We slept well throughout the 10 nights we stayed, breakfast was good we preferred to eat in the Jasmin buffet as there was more selection than the outdoor buffet. At lunch we really liked the jerk hut by the pool and always had hot and flavourful food. We visited a few of the a la carte restaurants during our stay, starting with the knife which we didn’t enjoy unfortunately as the food was not very good. We also ate in the gourmet restaurant, the Italian and the teppanyaki which we did enjoy more but a few dishes were just lacking flavour and quality. The Jasmin buffet was good at lunch and dinner too but later on in service some food items did become dry and cold and didn’t seem to be replaced. The 24 hour room service was really good 4/5 times and we enjoyed the variety of dishes on offer. We relaxed daily by the pool where there was plenty of activities held and music played all day. The entertainment team were amazing, especially Kem aka crazy legs who made sure we were having a good time and was an absolute pleasure to be around! We’d like to give a big shoutout to Shandon from guest experience who went above and beyond for us during our stay, he was a key part in us having such an amazing holiday, we formed a great friendship and we can’t big him up enough! We enjoyed many beautiful walks along the beach from the luxury to grand side, the people working along the beach are all so friendly and are great to speak to providing so much information about Jamaica and helping you to understand the beautiful culture. Overall we had a great experience at this hotel, it is let down by the food at times but this could easily be improved. We would definitely come and stay here again, mainly to see the amazing staff again, that are assets to this hotel!
Charlotte & Spencer (07/12-17/12)
Read more
Date of stay: December 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimberly Watson, Other at Bahia Principe Luxury Runaway Bay
Responded Dec 23, 2024
Dear Guest, On behalf of all the Management and team members at the at Bahia Principe Luxury Runaway Bay we would like to thank you for taking the time to share your comments. It is indeed a great pleasure to learn that you have enjoyed your stay at our resort. Your kind words have been shared with the team; they were happy to know they continue to create memorable experiences with our valued guests. All your observations have been forwarded to the Management of the resort and relevant departments as the guests' satisfaction is our priority. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island. Kind Regards, Melissa Burrell Guest Relations Department.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Resort is beautifully made. Rrequest a room in bldg 25, which has the best view of the resort, preferably floor 5 or 6, floor 7 has 20in TV's in them! The food and drinks were 2/5, I feel very cheated. The fruit was never sweet and savory, the fruit in the drinks were not edible (yuk!) the juices are concentrated and tasted like they were stretched for the entire week, none of the food tasted like it should. The drinks were made with cheap alcohol. Some would claim to have run out of drinks to avoid going up a few steps to get the blender to make it. I blame management for not providing the equipment to help do their jobs. The women cleaning staff were very angry, rude and mean all over the resort. Our room had hair on the sheets as well as in the tub and the floor made the white slippers they provide black on the bottom. We requested the tub be cleaned but what appeared to be pubic hair or other hair still remained around the rim of the tub. Stained pillow cases were left on our bed when room was serviced. House keeping just left the towels and wash clothes in the bathroom along side the tub vs placing them on racks. Pool closed at 6pm! very disappointed. Very small beach area with no room to play ( throw frisbee or ect...) other sanded area was rocky so not good to be barefooted. The Chefs were not real chefs, they didn't even know what vegans eat. One chef suggested chicken, while another suggested fish. One waiter at the Mikado Restaurant was rude, walked off in middle of question then another time in middle of taking order because, "He already said that". It took us 3hrs to finish being served our entire meal at this place! The fried rice was yes, just brown rice! Most of the women workers had very bad attitudes with you. Most of the men workers were great, except the men in the buffet who you'd asks for something and they never come back with it (mutiple times). The DJs at eh pool was awesome, although they played more American music vs. Caribbean music ( I want to feel like I'm in Jamaica, not just at a pool). The rest of the entertainment was just ok because we had to listen and watch them perform the same skits and dances everyday. They deactivated our wrist bands 30mins prior to check-out! So all in all you get what you pay for at this Resort. I give them an overall score of 3/5.
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Book restaurants early & make sure your booking number works. Request bldg 25 it gives the best...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimberly Watson, Other at Bahia Principe Luxury Runaway Bay
Responded May 23, 2024
Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to improve the quality service at our hotel. We are happy to know that you chose us for your stay, while on vacation at our beautiful resort. However, it is a pity that we have not exceeded your expectations; please accept our sincere apologies, as it certainly does not reflect the commitment and the quality that we have exhibited for many years. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We appreciate the comments and suggestions of each and everyone of our guests, we see them as opportunities to continue working towards improving our product, quality and services. We are looking forward to hosting you again in the near future to experience our new services. Best Regards, Kimberly Watson Guest Relations Agent Bahia Principe Luxury Runaway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel for my 50th birthday for a group of 6. For us all our 1st time in Jamaica and it was a blast. After reading mixed reviews we all agreed after 10 days any slight reservations we may have had were blown away as we have nothing but praise and fantastic memories of our stay there. On our first couple of days we had quite a bit of rain and mixed weather due to a tropical storm, however the entertainment staff brought themselves into the lobby and made the most of it by getting people involved and occupied in activities. We had a bit of a leak from the air con in our room but was quickly resolved the same morning, so no complaints there. The room was cleaned everyday throughout the duration of our stay, on the one time we did request extra towels we had them delivered quickly by the excellent housekeeping staff. Our room was on the top floor and was bigger than we expected and always cleaned to a good standard and we never heard the road noise that people had mentioned in other reviews on an evening or the noise from corridors. We ate dinner in the themed restaurants all but 2 evenings, which we found excellent. some were better then others but on the whole food was very good. The buffet restaurants had lots of choice and was never stuck for choice. Pool areas / grounds were lovely and clean and constantly being cleaned, never an issue with sunbeds as there was plenty whatever time of day you required them. The beach area was beautiful, shallow waters with an abundance of fish to see and drinks service on the beach and bar was great. Drinks and bars were great with great service and never stuck with what to drink as a good range of premium drinks available. To sum it up we had a fantastic holiday at a lovely resort and the staff were great and always there and could not do enough for you. We will be visiting again! Special love and thanks to kemar (Aka crazy leg) who never stops smiling and is constantly keeping everyone happy always entertaining, getting people involved in activities throughout. Tameika who helped to book us in for dinner at whichever restaurants we wanted to go to and always smiling and helpful. Charmaine who made our first evening meal memorable with her beautiful singing voice and overall great service, my husband took a shine to her. Vincent always smiling and positive giving us a great start every morning. There are just to many staff to thank personally that made our holiday excellent. Until next time xx
Read more
Date of stay: November 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimberly Watson, Other at Bahia Principe Luxury Runaway Bay
Responded Nov 14, 2024
Dear Guest, On behalf of all the Management and team members at the Bahia Principe Luxury Runaway Bay, we would like to thank you for taking the time to share your comments. It is indeed a great pleasure to learn that you have enjoyed your stay at our resort; Your kind words have been shared with the team, they were happy to know they continue to create memorable experiences with our valued guests. May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island. Best Regards, Melissa Burrell Guest Relations Department.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and l had booked a total of 5 rooms when we arrived they were not at all what we requested at the time of booking La Carts were over booked and we got none and no one went out of their way to to try and get some for us which l might add was part of our package The Jasmine buffet was far from luxury the quality of the food trays was a lot of dog slop a lot of the meat was dried out hard as a rock Salad/ cheese/bread bar was good dessert table was good had a variety of things Bar service around the pool was scarce unless you went and got it yourself Rooms are clean pillows could be replaced not much fill in them Fridges are stocked with bare minimum no extras you have to call room service if u need something I’m a long time guest of the Bahia Jamaica 7 yrs to be exact Luxury is now 3 star Property is beautiful well kept That l give a 5 star Entertainment at luxury sucks Piano bar type of music very low key The Grand side is were it’s happening Hope th
Read more
Date of stay: November 2024Trip type: Traveled with family
Room Tip:Book ur la Carts well in advance
Down load the app of Bahia and you can book ur La Carts on the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimberly Watson, Other at Bahia Principe Luxury Runaway Bay
Responded Nov 28, 2024
Dear Guest, Thank you for sharing your comments about your stay with us. We sincerely apologize for the concerns you’ve brought to our attention, it certainly does not reflect the commitment and the quality that we have exhibited for many years. For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Kind Regards, Melissa Burrell Guest Relations Department.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We read the reviews before coming here and we were a little worried. However, we have had an amazing holiday and the hotel has been great with the majority of the staff making it truly memorable.
Jamaica’s Tom Cruise is pick of the bunch on the ents team with his energy & enthusiasm. Shannette was a bundle of fun, always happy & smiling. Speedy, Thunda, Molly, Kateland & Tishane likewise put in lots of effort to create a party atmosphere. Even Vincent at the towel dispense makes your day at the start with his bubbly personality. Anthony the hotel porter is Brilliant & will help you in any way possible to make your stay special. Pool bar staff are a credit with their antics and laughter.
Picasso restaurant was great food.
We had a birthday on day 2 where we didn’t have a reservation but the staff arranged a booking, a birthday cake with all staff joining in to sing and the room was done up on the day incl a banner on the door. Thank you to Tamika for sorting it all.
Premium drinks such as Grey Goose, Hendricks, Tanquray etc were readily available.
Tips/Advice - Get the Bahia app asap and book your a La carte restaurants early. Any you can’t get in talk to the staff by the front desk. Bring your own reusable straws and thermal cups/mugs for keeping drinks cool. Plenty of dollar notes as tipping for almost everything is customary (although front desk will change larger notes for you). Plugs are a combination of European 2 round pin & America 2 flat pin (some have single round pin too). It is very simple to be connected to a local driver who will act as a tour guide at a fraction of the tour operators prices. We were a group of 7 and had a local driver in a modern 9 seater bus take us to Kingston, Hope Rd for Bob Marley tour, Original Blue hole, Bamboo rafting, Negril for Rick’s Cafe & Margaritaville on 7 mile beach & Luminous Lagoon all for the slightly higher price of a single trip to Rick’s with our tour operator. Bring plenty of mosquito spray.
Yes there are areas that can be improved upon, buffet food is often luke warm, the odd staff member can be miserable (can’t we all at times) & the cleaning of corridors could be done a bit later instead of early morning but don’t let the negative reviews put you off.
This has been a fantastic holiday and Jamaica didn’t disappoint in any way. We go home tomorrow but expect to come back.
Read more
Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimberly Watson, Other at Bahia Principe Luxury Runaway Bay
Responded Jan 17, 2024
Dear Guest, On behalf of all the Management and team members at the Bahia Principe Luxury Runaway Bay we would like to thank you for taking the time to share your comments. It is indeed a great pleasure to learn that you have enjoyed the services offered by our excellent team members, here at our beautiful Hotel. However, we will strive to improve in the areas you mentioned above. May I use this opportunity to thank you again for choosing resort to be your holiday destination in the Caribbean. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island. Kind Regards, Kimberly Watson Online Reputation Coordinator Bahia Principe Luxury Runaway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nothing has changed Customer Service still as poor as it was 15 years ago when we stayed here. Only came back to attend a Wedding. Etiquette of staff needs serious improvement. Food is the same everyday. Not enough a la carte restaurants so you end up eating at the buffet every night. Internet is horrible. Disco is hit or miss. Entertainment is mediocre. Water Temperature in the room was either hot or scolding hot. Shuttle Service was great if you tipped them otherwise you could be waiting a long time. Luxury side had no luxuries, bar closes early every night, better off staying on the Grand side and paying less. We spent 90% of our time on the Grand side at the sports bar in the evening. Last day we found out we could pay $38 US for the week to have access to both Grand and Luxury.... Room had links in the ceiling but after them doing nothing to help my Son with his leaking toilet we didn't even bother. No Manager was ever on duty, whenever we asked to speak to one. My Son and his cousin had to share a king size bed because they had no doubles available all week when we saw empty rooms being cleaned after People checked out. It was a horrible experience for first time family members to Jamaica. Fridge is very small and no microwaves in the room. We later found out by other Guests that the all-night buffet had a microwave, but it was nice walk if you just wanted to heat up some food. When you asked staff, they said there was no microwave we could use. Late night room service food is disgusting, all food is premade and when it arrives in your room its cold. If your there for a Wedding to be sure to tip your Guys so he brings you right to the Gazebo otherwise you will be walking in your good shoes in the sand. Don't look for your room to be cleaned before 5pm, they take all day and then on checkout day they are banging on your door at 7am. Don't look for premium drinks unless you want to pay extra at the Bar or part of the privilege club.
There were some good things we liked, the Pool and entertainment was great on both sides. Jerk center was very good. Lots of chairs and cabanas around the Pools. We were able to get into one of the a la carte restaurants Mikado, very good food, and service. Good shopping deals at the Bahia Market, same stuff check market before shopping in the Hotel shops.. Beach on the far side is very nice with its own bar and food pit.
Overall, this hotel needs some serious Customer Service improvements. For the money it is not worth it, better options in Jamaica.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Don't book Luxury side, no perks just more money to stay on that side.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bahia Principe Grand Jamaica, Other at Bahia Principe Luxury Runaway Bay
Responded May 15, 2024
Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality of the hotel. We apologies for your expectations not being met at this time, it certainly does not reflect the commitment and the quality that we have exhibited for many years. We review the incident and deeply regret the situation; our staff always tries to give the best possible experience to the guests; and we give the proper follow-up to all the requests and necessities during the stay of our customers. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving to the excellence in our services. Best Regards, Bahia Principe Luxury Runaway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
positives food excellent rooms great and size where perfect - facing away from pool was bonus cleanliness of complex staff friendliness pools and lots of space and sun beds entertainment staff , fantastic butlers superb
negatives Some beach areas too rocky adult beaches very rocky lack of showers on the beaches having to request red stripe canned beer and small bottles of coke same hip hop music at adult pool bar ( needs to cater for all ages) trying to promote cabanas at pool area !!!! really $150 not got good
Advisory
spray complex similar to other hotels to reduce mosquitos re configure beaches
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:enjoy the experience !!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimberly Watson, Other at Bahia Principe Luxury Runaway Bay
Responded Aug 30, 2023
Dear Guest, On behalf of all the Management and team members at the Bahia Principe Luxury Runaway Bay we would like to thank you for taking the time to share your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at our beautiful hotel. We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our hotel, however we will strive to improve in the areas you mentioned above. Warmest Regards, Kimberly Watson Online Reputation Coordinator
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here to attend a wedding and even paid extra for the Luxury side which was a mistake, as our experience was far from luxurious.
The good: beautiful grounds, well manicured, lots of choice of pools or beach, the entertainment was good, most of the staff were very friendly.
The bad: We had no air conditioning for the 5 out of 7 days we stayed and they kept saying it was going to be fixed “today”… we also had a cockroach in our bathroom and a lizard in the dining area of our room. Thankfully, the night manager was able to catch and dispose of the lizard after about 30 minutes but we still slept uneasy. That ordeal was the last straw, and I complained to the front desk (4th time), and the Air Canada agent first thing the next morning. The AC agent was extremely helpful and was able to get us into another room on the same Saturday of the wedding which was stressful as we had to change rooms and get ready to attend a wedding soon after.
At the Japanese restaurant and in the dining room buffet restaurants we saw cockroaches crawling on the walls. At the Japanese restaurant we alerted the cook who killed the cockroach on the spot. Needless to say, we left the cook table after that. It’s unfortunate that we paid for luxury but got the complete opposite. Fortunately I was able to eventually get a small refund after filing a complaint to the travel operator and hotel during our stay, but it should have at least been 5 days refunded. Most definitely would not stay at this hotel ever again.
Read more
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kimberly Watson, Other at Bahia Principe Luxury Runaway Bay
Responded Apr 18, 2024
Dear Guest, We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards, Kimberly Watson Guest Relations Agent
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the luxury side expecting luxury for 1 week. We paid over 2700$ CAD per person. Cons: .The rooms are dirty (we changed 2 times! 1st facing work site and dirty bathroom, second sewage backing up in shower). All the rooms have a strong smell of mildew and need updating badly .You don't get the services you've paid for (all the à la carte fully booked, bars running out of fruit juice at 1pm, no bars open at all on the beaches, a lot of the restaurants closed even though they post that they are supposedto be opened) .Sellers/drug dealers on all the beaches and like a lot of them (15+) all the time .80% of the staff has an attitude and will roll their eyes at you when you are obviously annoyed with what is going on or are just asking a question . You have to tip all the time if you want good service or even just a smile .The luxury side, that you pay more for, has no real extras or luxury for that matter. It's the same as the other side but without children .Nobody really knows what is going on or is doing anything to make your stay better Pros: .The food is really good .20% of the staff is really friendly even when not tipped .The beach workers work really hard all day long cleaning season weed and collecting glasses
All in all, it was a very disappointing stay and we will not come back or recommend this place.
Read more
Date of stay: January 2025Trip type: Traveled as a couple
Room Tip:Do not stay here
The grand beaches are better than the luxury ones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Department, Atención al huésped/Recepción at Bahia Principe Luxury Runaway Bay
Responded 2 weeks ago
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you faced during your stay, and we understand your disappointment. Your comments about have been noted, and we will work to address these areas for improvement. We are grateful for your positive remarks about the food and the hardworking beach staff. We truly regret that your stay did not meet expectations and appreciate your input. Warm regards, Nicole Hernández Guest Relations Department Bahía Príncipe Luxury Runaway Bay
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sadly 3 star at best. Having read lots of reviews before going, we still went with an open mind. We really should have listened to the reviews. If you want loud, trashy, poor food and even poorer service then this hotel is fine, otherwise please do yourself a favor and book somewhere else.
On arrival we were greeted with the usual cold flannel, but no welcome drink, disappointing after a 8.5 hour flight followed by sitting on a coach for over an hour. We were shown to our room, a junior suite, with did not overlook the sea, but in hindsight this was not a bad thing, due to the constant loud music from the pool area, which started around 9.30am and went on continuously until around 5pm.
Our room was fine, it was clean, with everything working, however we had no plug sockets at either side of the bed and just one near the kettle/tv, so not great if you want to charge anything, no USB ports either. The socket in the bathroom fell out every time we used the hairdryer. Our room was kept spotless throughout our stay, however the mini bar was hardly ever stocked, and it had very limited drinks in it. We had to constantly track down the guy to get replacements, not good for supposedly 5*.
The beach at the adults side was ok, it might be improved if they provided ashtrays, as the beach was covered in cigarette butts. We didn't really have an issue with the seaweed when we were there, it didn't cover the beach, just a bit in the sea, however it is very rocky/stony in the sea, so be warned. On the whole this was a peaceful area, with no loud music booming, so we spent most of our days there.
The food in the buffet areas was very poor, usually cold and sometime not even cooked properly and the service was shocking from some of the staff. The a-la carte's was great, if you could get a booking, but unless you wanted to eat at 6.30pm, then you stood no chance. Even with the butler trying to help.
The entertainment was average, but the staff do work really hard.
This hotel needs money spending on it and needs the people at the top to actually listen to it's customers. Not everyone wants an 18-30 holiday atmosphere, especially when it is described as luxury.
During our stay, they appeared to be taking up perfectly good grass and replacing it with other grass. I am sure this money could have been better spent on sorting the other most important issues out. Having nice looking grass maybe good, but if the beach is covered in rubbish and the rooms need decorating, mould sorting, then this should be their priority.
Overall a very disappointing holiday, have certainly had far better in other carribean resorts and would certainly not return.
We did discuss our issues with the management, who appeared to listen, but this hotel needs investment.
Read more
Date of stay: October 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Burrell, Other at Bahia Principe Luxury Runaway Bay
Responded Nov 30, 2022
Dear Guest, First, I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. We are sorry for the mentioned concerns, which certainly does not reflect the commitment and the quality that we have exhibited for many years. We always strive to provide our guests with the highest quality service so they can stay happy with their holiday. For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services. Thanks again for your choice and we hope you give us the opportunity to host you in the future. Sending you our best regards, Melissa Burrell
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The shows I went to in September I didn't have to pay for I went to two a magic show and Bob Marley night. When you download the Bahia app you can see what events are on and what restaurants you can book for maybe there it will show you if you have to pay for it but if I recall I didn't pay for any of the shows I went to
Not strict at all, we just returned from there and myself and two other guys wore short the 6 times out for Ala Cartes. Nice short and a collared shirt will do, even a nice t-shirt we saw.
There are more places to choose from in the Runaway Bay area.
PRICE RANGE
$320 - $479 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint Ann ParishRunaway Bay
NUMBER OF ROOMS
525
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
