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Tropical Lagoon Resort

Certificate of Excellence
San San, Fairy Hill, Port Antonio, Jamaica
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Tropical Lagoon Resort
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60 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Montego Bay, Jamaica
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 17, 2016

My Stay the The Tropical Lagoon was a good one. I was greeted by a friendly security didn't remember his name but was polite... to my surprise it was my first time in the parish of Portland so i didn't expect that much of a hill to climb. The Resort is located on a hill so you can just imagine.I... More 

Helpful?
1 Thank Bre876
Halifax, United Kingdom
1 review
1 of 5 stars Reviewed May 3, 2016

Stayed there for a single night a couple of weeks ago... My wife and I seemed to be the only guests. Staff seemed friendly but told us that the restaurant was closing early so we would have to "eat early" if we wanted food on site. Then found an old half eaten plate of food in the microwave in our... More 

Helpful?
Thank 0bradley
Tropical Lagoon... V, General Manager at Tropical Lagoon Resort, responded to this review

We would like to again apologize for our oversight, and can assure you that our kitchen hygiene is up to standard according to Ministry of health requirements. Our housekeepers’ mistakes have been addresses and the necessary measures have been taken to ensure they are not repeated, likewise the insistence of my staff to gain your meal order timely. Again I... More 

Rosedale
1 review
3 of 5 stars Reviewed March 6, 2016 via mobile

I had a very relaxing time at the Tropical Lagoon Resort. The grounds were beautiful and the staff very pleasant. It did what I needed it to do which was help me relax. I was a bit disappointed that the restaurant hours and food options where limited, secondary to staff shortage. However I enjoyed my meals. Additionally, the walk to... More 

Helpful?
Thank Renee P
Tropical Lagoon... V, Front Office Manager at Tropical Lagoon Resort, responded to this review

We are very happy to hear that your stay was relaxing. We have two new chefs so you should find the restaurant more appealing on your return, also the opening hours have been extended to 10pm. We look forward to hosting you here again in the near future. Best regards, TLR Family More 

Aldeburgh, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 18, 2016

We chose to stay at the TLR basically from a map as it was a perfect base for what we wanted. As it transpired we picked just the right place. We stayed for two weeks in November, and the hotel was getting ready for the season but that didn't effect our stay. We stayed in "Coconut House" which is the... More 

Helpful?
2 Thank luke C
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Thank you for taking the time to write this review, candid and kind. Travellers will appreciate the information you have provided. To be honest we are truly grateful for the many compliments and we strive to be better each year. Thank you for coming and we look forward to hosting you again as soon as you can. Best regards, TLR... More 

Potsdam, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 8, 2016

We stopped by this resort wanting to use their beach for privacy and peace so we could swim in the Blue Lagoon. We had lunch, were treated like royalty (very kind staff) and spent the afternoon on the beach with their wonderful lifeguard sharing stories of Jamaica, goofing with our teen boys, and we met Becky (spelling) and found a... More 

Helpful?
1 Thank Paula13613
San Carlos, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 30, 2016

This resort is well located, private, resort. It has a small beach with access to blue lagoon. The grounds and location of the property are great. The poor rating is due to lack of staff at the resort. The staff that is there, is very friendly and helpful (especially Donovan), but the owner has cut back way to much to... More 

Helpful?
Thank Manoj B
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Hi Manoj, Thanks for your feedback, the following is a response to your concerns; 1. LACK OF STAFF - The majority of the staff were on break in preparation for the extensive reservations coming in after Christmas Day. We had almost no bookings for that day. We only agreed to accommodated your group because you had a serious problem with... More 

Mandeville, Jamaica
1 review
4 of 5 stars Reviewed January 7, 2016

My family and I stayed at Tropical Lagoon Resort over Christmas (Dec. 25-27, 2015). It was well kept, clean and very private. We didn't feel the usual hassle. The kids loved it. Because of the rains the pool was a bit dirty and so more attention could have been paid to keeping the pool clean. Other than that we loved... More 

Helpful?
Thank viviangrayjr
San Carlos
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed December 29, 2015

Don’t be fooled by the manicured gardens of the building. Our group of 13 (3 families with ages between 6-50) ended up having to stay here due to same last minute change of plans. I don’t understand why the reviews are so good. If you are at all affected by the aesthetics of your room, this is NOT the place... More 

Helpful?
Thank DBhatnagar
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Speechless! We don't even know how to respond to this review. Do you market for Kanopi? More 

Level Contributor
3 reviews
5 of 5 stars Reviewed December 10, 2015

My wife and I stayed at TLR for about a week in late November and this is just what we were looking for. We were blown away by the well kept modern property, excellent and attentive staff and the surrounding beauty of the Portland areas. Kudos to property manager Tony, chef Trevor and the excellent housekeeping staff. We cant wait... More 

Helpful?
Thank Demetrius S
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Thank you for making it Tropical Lagoon Resort and also for taking the time to write this review. The staff and I look forward to hosting you here again. More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 2, 2015

Realistically, there was nothing wrong with my stay in this lovely hotel. Grounds were kept clean, the rooms were old fashioned however no more so than any other hotel on the island, staff were extremely hardworking and attentive - only issue was that some rooms in my party experienced more of a 'wildlife' situation than others. FOOD: The food quality... More 

Helpful?
Thank NomadRoch
Tropical Lagoon... V, Guest Relations Manager at Tropical Lagoon Resort, responded to this review

Thank you for writing your detailed and extensive review. We hope the guests will find the information helpful. We are very happy that you plan to return when in Jamaica again and that means alot to us, also thanks for posting the pictures of the Blue Lagoon view from under the guinep tree :) See you soon and safe travel. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Tropical Lagoon is an exclusive resort in Port Antonio, Jamaica, nestled on a lush hillside that transcends to the beautiful, world famous Blue Lagoon. Tropical is a hidden gem that offers a lovely mix of modern style in the midst of truly verdant rainforest surroundings. Some of the most picturesque views of Blue Lagoon and the beautiful Caribbean Sea are visible from this resort and, in addition, there's the distinct advantage of having direct, undisturbed access to the therapeutic waters of the Lagoon. The resort consists of 12 elegant, modern apartments, most of which are fully self contained, 2 swimming pools and a central restaurant with a beautiful outdoor terrace open to the views. Located just outside the San San resort area, neighboring beaches are only a 3-minutes drive away. Attractions, the town center and other conveniences are within reasonable reach. Enjoy delightful home cooked Jamaican cuisine. Feel free to discover new surroundings and events taking place in the quintessential town of Port Antonio. The choice is yours, if you desire you can stay on property, sit on the patio and watch the ocean with a drink in your hand! ... more   less 

Additional Information about Tropical Lagoon Resort

Address: San San, Fairy Hill, Port Antonio, Jamaica
Location: Caribbean > Jamaica > Portland Parish > Port Antonio
Price Range: $168 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tropical Lagoon Resort 3*
Number of rooms: 14
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Also Known As:
Tropical Lagoon Resort Jamaica/Port Antonio
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