First I have stayed here no less than 11 times including renting the entire property out for my wedding. My last trip was booked Dec of 2019 for May 2020 travel, which had to be cancelled due to Covid. The hotel asked for me to reschedule vs. a refund which i did at that time New Travel date December. I called today to cancel and the hotel will not honor their cancellation policy of 60 days advance notice. They only wanted to give me a voucher. I was informed by Cassandra they have not processed refunds since April 2020.
My husband and I cannot thank Catcha Falling Star enough for their phenomenal service. We were originally staying at a resort next door that didn't pay their water bill and had been without water for over 55 hours. We had enough and came to Catcha Falling Star in the hopes they would save the day. They did! Management was appaled by how we were treated and had an available room for us. They even gave us a 20% discount for our troubles. The room was great and private. Staff was friendly and caring. We had a great time. The restaurant on site was amazing as well. We know that we will come back to Catcha Falling Star whenever we return to Jamaica!
If you love Negril, youNU will love Catcha Falling Star. It is amazing. CHECK-IN: Very smooth and germ-free with masks,koo sanitizer, etc. BothII Cassandra and Susan were present to check me in. With great anticipation we strolled closer and closer to the sea and finally stopped at Libra. S ROOM: The Libra cottage is among the top rooms with a wraparound patio and fully AswC with a king bed. The view is amazing. You're right up against the shoreline. The room has lots of storage, a fridge and microwave, awesome shower, etc. Nice linens, very luxurious. If you need something like an extention cord, they are right on it. Very private. Hotel is closed for guests only till 5 pm every day. GROUNDS: Great property with a pool, entry to cliffs and lots of little knooks and crannies for privacy. Hotel is smoke friendly so be aware of that. The highlight is the crashing sea against the rocks including a blow hole just in front of my room. The security is tight up front. Everything is well kept and spotless. The vibe at night is high class, but you can still get away with shorts and a t shirt. Pool is great. You can gaze at the sea. FOOD: Another huge highlight. Ivans happens to be the best restaurant in all Negril with tantalilizing appetizers, hearty entrees and rich dessert. The rum cocktails are on point. This chef is a true genius. Michael R, the manager, does a satisfactory job. OVERALL VALUE: Catcha is more affordable than you might think, and they're flexible now because of Covid restrictions. I would book again. This place is as good as it gets. …
On very short notice (less than 4 days) the staff at catch a falling star were able to pull together the most amazing wedding ceremony for myself and my husband. The property is so naturally beautiful and the owner went above and beyond (during a pandemic no less ) to ensure that I was more than happy on our special day. The food is flavorful and if you;r able to splurge a little do day in the sky suite as the view and peacefulness of it all is perfect!
The stay was relaxing. The staff were friendly and accommodating. Lulu and Lucky were our favourite part of the trip. We watched the sunset at Ivans and had delicious food along with the view . The room was clean and comfortable thanks to Vaz and Chris. Will definitely be visiting again.