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Azul Beach Resort Negril by Karisma

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Norman Manley Blvd, Negril Jamaica
35 people are viewing this hotel
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Traveler (7020)
360
Panoramas (68)
Pool & Beach (2004)
What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Azul Beach Resort Negril by Karisma
Updated 03/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#30 of 84 hotels in Negril
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.1
Travelers' Choice
GreenLeaders Silver level

Located in Negril on the island's western coast, this is a pristine paradise featuring dramatic sunsets and tranquil waters, and where couples, families and friends can reconnect beneath brilliant blue skies and tropical sunshine.

This ocean view suite hotel offers spacious, contemporary oceanfront accommodations, with special adults-only sections dedicated exclusively to romantic honeymoon suites. You'll find a variety of restaurants serving masterfully prepared and artfully presented International cuisine, enhanced by breathtaking ocean views. There's a world-class spa. Premium liquor. Live entertainment day and night. A near endless variety of activities on land and in the crystal clear waters. And supervised programs for kids and teens designed to make sure everyone has a great time.

Within this vacation landscape, we've created two distinct luxury enclaves to suit your individual tastes.

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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Snack bar
Swimup bar
Poolside bar
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English
4609Reviews2084Q+A100Room tips
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PippaVelazquez wrote a review Yesterday
Andover, United Kingdom11 contributions9 helpful votes
Hello all, apologies for the length of the post but wanted to make people aware. We are members of the Exotic Travellers programme and have had booked Azul Beach Resort Negril back in November 2020 for 2 connecting Swim Up suites with member benefits in August 2022. We received a phone call a week before we were due to arrive, telling us they had double booked our suites. We asked them to honour our reservation as a member of the family is disabled and simply put any change to our booking would cause serious detriment to their health. E-mails were also sent and acknowledged regarding the conditions the member of the party has but this was all in vain. Due to the airline changing our flights sometime ago, we arrived 24 hrs later than the start of our booking (we called the customer services manager several times to request that our reservation was changed also to reflect our new travel dates. However, they never returned our call to move our reservation by 1 day, so we gave up and paid for the suites even though we were not here to use them and had to book 1 additional day so we could have a room for our last day). According to our booking upon our arrival out rooms would be ready for us as we came later . We arrived to the resort at 1 pm and the replacement rooms were still not available to us past 5 pm, this was yesterday. We were finally given the replacement rooms (not the ones we booked but still swim up so we took them as we were tired from travelling for 2 days and fed up of arguing with them). As we were given the rooms, I noticed my room’s AC was not working so the engineer was brought in. We waited 2 hours for him to fix the issue, he said he was not able to and we would need a different room for that night. We waited o er an hour for a manager to come and see us and advise what our options were. We were offered a lower category of room in the same building as the disabled member of our party or a higher category room in a different building for 1 night whilst they work to resolve the long term issue of getting my party the suites we have booked. We accepted the higher category room (believing we were entitled to a little compensation and 1 of us would sleep with the disabled member of our party). We went to reception to collect our keys and were told to wait to speak with the manager again, he told us that since he offered us the nicer room a VIP had arrived and checked in so they gave them the room promised us. We were then given the lower category room and told someone would speak with us the next day. So we had to go to sleep in a different room with all our luggage in the other room. Thousands paid for the membership on top of the actual cost for this 2 week holiday and this is how the treatment shown to supposedly valued members and most importantly a EXTREMELY VULNERABLE DISABLED PERSON. The exotic travelers team is shocking, and have done absolutely nothing to assist us. All we have been offered as compensation is $200 that you can only spend on what they say you can spend it on. DO NOT STAY HERE, THEY DO NOT CARE FOR THEIR GUESTS JUST GETTING OUR HARD EARNED MONEY AND TREATING US WITH SUCH INCONSIDERATION.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Karisma Hotels, General Manager at Azul Beach Resort Negril by Karisma
Responded yesterday
Dear PippaVelazquez, We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us, and I offer you my sincerest apologies, as you did not experience Azul Beach Resort Negril by Karisma at its best. Please accept our sincere apologies for not coming up to your rightful expectations. We at the Azul Beach Resort Negril by Karisma pride ourselves on our high levels of service and glorious offerings; we are terribly sorry if that did not come across during your visit. We have taken your feedback seriously and every aspect of your review has been discussed in detail to identify where immediate improvements can be made to perfect our experience. We would like to continue our communication with you, please do not hesitate to contact the customer service department at customerservices@karismahotels.com so your comments and experiences can be personally attended.
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EmilyySmith wrote a review Aug 7
46 contributions42 helpful votes
+1
We had an amazing stay here at Azul, on arrival we were very impressed with the lobby and the outside of the hotel, it was very beautiful. Check in was good and we were greeted with Champaign on arrival. We were taken to our rooms by a member of staff and shown around the hotel briefly. When we got into our room we were both very underwhelmed by everything and it needed some major TLC and not what you expect from a 5* resort. However, the room did have everything we needed, the shower and bathroom were great and bed was comfy. We stayed in a premium adults only swim up room 81007, the furniture was very worn and the there was signs of poor ventilation as the sun bed outside had mould spots and so did the curtains. It was impossible to dry clothes as it took almost a week to dry things and there is no sun so you can’t sun bath as it’s a very shaded area. The pool itself is beautiful and so we’re the views and the swim up bar so we would stay in these rooms again. The outside of the hotel again is beautiful but needs some major TLC as the wood work on the outer buildings is rotting and you can also see there’s a lot of sun beds on balcony’s with mould spots. The gardens and grounds are very well kept and you can see workers doing jobs all over the hotel so hopefully the management are taking these reviews on board. It would be a real shame for this hotel to go down hill even further because of this. The beach at the hotel is probably the most beautiful beach I’ve seen, clear warm waters and very well kept. You do get hounded to buy things like cannabis but nothing that would ruin your day, once told no they move on & it is Jamaica after all. The Beach is also perfect for snorkelling and you can even see some star fish. Food at the hotel was nothing special but we never went hungry, breakfast at palms and mahogany were our favourite and lunch at palms was lovely too as well as the Asian restaurant. The themed Buffet nights were great, they did 2 of them on our 10 night stay, a lot of choice on the food on them nights. Drinks at the hotel are fab, premium drinks and lovely cocktails from 10am. Night time entertainment was mediocre so after day 3 we just made the most of the day time and had an early night because the night time was quiet and boring. Day time entertainment and staff are much better. Don’t get me wrong there was a couple of nights where the entertainment was enjoyable. The staff at the hotel make it what it is, special mention to Cedrick, Christina and Tina as well the breakfast staff at palms. Over all we had an amazing holiday and if we were to stay in Negril again we would stay at Azul.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Karisma Hotels, General Manager at Azul Beach Resort Negril by Karisma
Responded yesterday
Dear EmilyySmith, Thank you for sharing this amazing review of Azul Beach Resort Negril by Karisma. Like many of our well-deserving guest you have capture your experience well and have echoed the sentiments on the amazing food, facilities, and accommodation that our resort has to offer. We are delighted to view your comments highlighting the hospitality of our hosts and the staffs who contributed positively to your stay; we will be sure to share your review with each and everyone! Thank you for your visiting Azul Beach Resort Negril by Karisma and we look forward to welcoming you once again.
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Ryan Carr wrote a review Aug 5
Morristown, New Jersey2 contributions2 helpful votes
This is a midrange hotel not upscale at all. Be prepared to be asked many times if you would like to purchase a timeshare. The pictures on the hotel website are not accurate at all. In general I would stay away from this property.
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Date of stay: April 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Karisma Hotels, General Manager at Azul Beach Resort Negril by Karisma
Responded 3 days ago
Dear Rcarr13, Thank you for your Feedback. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality of the vacation experience we offer here at the Azul Beach Resort Negril by Karisma. Our team use feedback like yours to assist with their overall desire to deliver a world-class vacation experience for all our valued guests like yourself.
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VictoriaaToronto wrote a review Aug 5
Toronto, Canada1 contribution2 helpful votes
I have been to many resorts all over the Caribbean, Azul Beach Resort Negril is my favourite resort in the world! I have stayed at Azul 2 times so far and I will be returning in September for my birthday vacation for visit #3! This is the first time I have gone to the same resort, because I loved it so much! I do not have one bad thing to say about this resort, from the management, all staff and maintenance crew. The people at this resort are what make the experience so special, they go above and beyond for every guest to make you feel special and taken care of like family! The beach is absolutely stunning, in my opinion on of the best spots on the famous Seven Mile Beach! The food is incredible, I have never had food this good at an all inclusive resort, including restaurants, snack bars and room service! The rooms are comfortable, cozy, modern and clean with all the amenities you can think of! The properly is beautifully kept with maintenance crews working hard everyday to make sure it looks fresh, clean and well taken care of. This is the BEST RESORT IN NEGRIL! I can’t wait to visit again in September! Looking forward to seeing everyone and enjoying the beautiful beach, amazing food and gorgeous resort!! 💖
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Karisma Hotels, General Manager at Azul Beach Resort Negril by Karisma
Responded 3 days ago
Dear VictoriaaToronto, Thank you for choosing Azul Beach Resorts Negril by Karisma to celebrate your special milestone birthday with us and we are truly honored to have been a part of the joy and memories of this special trip. We truly appreciate you taking the time to share this lovely review and especially highlighting the members of our team who made this visit an enjoyable one. Rest assured your feedback will be shared with them all. Azul Beach Resort by Karisma endeavors to offer a complete vacation experience. We are happy that you were able to enjoy so many of the wonderful array of on-site amenities, the beautiful landscaping, the delicious food served in the Mahogany and the double message. We anticipate your next visit where we create more exceptional memories. See you soon!
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Trudy-ann K wrote a review Aug 4
New Orleans, Louisiana1 contribution
This was one of the best vaction i I've had in a long while the beach was to die for it was very clean the sunset was the best part of my day to sit in my room and see the sun I decided to celebrate my birthday in Jamaica however I came to Azul Beach Resort therefore the entertainment team was top of the notch for me the night of my birthday I spend it alone however soso looked through the crowd and saw me he called me up I had a blast with them doing the line dance. My girl voya she is so amazing she's someone to talk to she showed me around the place and Bubbles she call herself the fun police of azul she has a lot of energy and that's what I love about her however the entire entertainment team they had a lot of energy I love them for that they made me enjoy my birthday to the fullest how can I forget Leon he mades us play the game in the water we had to do it over a thousand times before we actually get the game it was fun and all I did was enjoy my vacation thanks to Azul Beach Resort and the entertainment team and all the stuffs and I just want to see a big thank you too soso,leon,Voya,bubbles,nena
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Azul Beach Resort Negril by Karisma
Responded 5 days ago
Dear 96trudyannk, We sincerely appreciate you taking the time to share such lovely and detail review on your Azul experience. You have captured your experience profoundly. You have echoed the sentiment of many of our esteemed guest who agreed the resort is gorgeous well-maintained. Thank you for commending on your resort accommodation, amenities, but most of all the amazing staff who are the true gem of the resort as they continue to go above and beyond to meet every guest expectation. Again, your patronage is very much appreciated. Thank you for choosing us to celebrate your vacation and we hope to see you in the not-so-distant future for yet another relaxing stay.
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Toni E wrote a review Aug 3
1 contribution
During our stay, my 4 year old daughter truly enjoyed going to the playhouse. The staff were amazing especially Jojo who created fun activities for the children daily. The staff were remarkable and trusting. I am grateful for the quality of care that they provided to my daughter and making her experience memorable.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Azul Beach Resort Negril by Karisma
Responded 5 days ago
Dear MotheroofRoc, Thank you for sharing your remarkable remarks with us. We are happy to know our staff were able to provide exceptional service, rest assured they will be commended. Our aim at Azul Beach Resort Negril by Karisma is to constantly provide extraordinary service to our valued guests. Once again, thank you an we look forward to your next vacation with us.
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diamond1996 wrote a review Aug 3
Glasgow, United Kingdom32 contributions38 helpful votes
+1
So after no holidays over the Covid period, we decided we wanted to come back to Azul and were fortunate enough to be here for 3 weeks. Where do we begin? AMAZING The beach is stunning and beautiful . Had no problems with sunbeds and towels . The staff are amazing to name a few Cheryl our bar Boss Lady, Tina and Antoinette at the swim up, Marion at the Mahogany, Kaydene at Palms , the reception team ( thank you for sorting out our favourite room in block 3), beans crew , kayla, Camille, Copeland and the crew at the Amber...thank you all. Ps Travel we have not forgotten you FOOD To spend 3 weeks getting dressed for dinner and enjoying so many lovely meals, the Italian and Hui Hin and Acke ...yummy and both Mahogany and palms with the beach bbq we were spoilt for choice. And we did have room service which was served so quick and still so hot and tasty. ENTERTAINMENT Chilled and with a Jamaica vive and a great entertainment team. SPECIAL MENTION So while sitting and chilling one day we had the pleasure to meet a new member of the Azul team. He was quiet and friendly and always cheery and had a wee chat each day and we found out he was the new executive chef . It came up in conversation that we had missed our 25th wedding anniversary the previous year but were so glad to be back at Azul . Thinking nothing of this, one day Chef Jose told us he wanted to make us a special dinner and SPECIAL It was. We were truly humbled by his kindness and the meal was simply out of this world. TLC The resort does need some tlc, which we would hope it will get it soon now that covid has moved on and life returns to a more normal life. Its such a beautiful place and the people have become so special to us over the least few years. To sum it up let me use the words of a late great. Let's get together and feel alright 🇯🇲🏴󠁧󠁢󠁳󠁣󠁴󠁿
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Karisma Hotels, General Manager at Azul Beach Resort Negril by Karisma
Responded 5 days ago
Dear Diamond1996, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. Thank you for enjoying your time at our resort and for sharing your positive feedback about the service, food, beach, our facility, and the staff who made your vacation a memorable one. We will be sure to share your kind remarks with the names highlighted, so they know their service is never unnoticed. We hope you will visit us again and we will do our utmost to accommodate your needs and to make sure your next stay is even more enjoyable.
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Thofa M wrote a review Aug 3
1 contribution1 helpful vote
Fantastic Holiday!! We were there with friends for my mothers 70th birthday And they surly made it special. Upon arrival we were greeted with champagne, our room was beautiful and clean. The dining staff was very accommodating to my husband and sons food allergies. The entrainment staff was outstanding and kept us entertained they entire time. We had so much fun. The beach and the pool s we gorgeous. I truly recommend you staying here.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: we had a swim up room on the prestige side it was quieter
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karisma Hotels, General Manager at Azul Beach Resort Negril by Karisma
Responded 5 days ago
Dear Thofam2022, Thank you for your excellent review and your kind comments towards our lovely resort. We do appreciate you taking the time to share such. We are indeed grateful to learn about your experience from the moment you arrive at our resort. We are elated to know also that you enjoyed the ambience of our property along with the food, accommodation and the excellent service display by our staff and how they catering for your husband allergies needs. Again, thank you for sharing such an amazing feedback and we welcome to another great vacation with us.
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Marsena C wrote a review Aug 3
3 contributions2 helpful votes
The experience was far from perfect.. Examples why I will avoid Karisma in the future: 1. No greetings on arrival or welcome drink 2. Hotel staff were difficult with our drivers increasing wait times 3. No towels for beach with no resolutions 4. Canceled a 1 night due to airport transportation greater than 1 month in advance, no credit was received as promised. Staff confused. 5. Kids Area Nonexistent (no staff, no assistance) 6. Beach Butler Service doesn’t exist, we were served once in 4 days 7. Very limited food and quality, Ackee was the better restaurant. 8. Street Noise till 5am every night 9. Late Arrival and room bar was not stocked 10. Presented to hotel concierge twice for setting up a birthday surprise and nothing was completed. Ackee staff made last minute accommodations. Plus: The staff were nice Marsena Collins
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Karisma Hotels, General Manager at Azul Beach Resort Negril by Karisma
Responded 5 days ago
Dear Marsenabena, Thanks for taking the time to share your experience on your recent stay at Azul Beach Resort Negril by Karisma. On behalf of the management team here, please accept our profound apologies for the issues you encountered during your stay. We continually strive to improve the service and quality of the vacation experience we offer. Our team use feedback like yours to assist with their overall desire to deliver a world-class vacation experience for all our valued guests like yourself. We at Azul Beach Resort Negril Jamaica are indeed grateful for your visit and hope you for your return where we get another opportunity to create a better vacation experience.
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Mikey T wrote a review Aug 2
1 contribution
One of the best holidays I’ve been on! I had so much fun from start to finish. The staff throughout the hotel were fantastic. Every lunchtime at Garfield’s, Soso, Leon & Popstyle were getting everyone involved with the activities & Anton (DJ WiFi) on the mic! Bones had his aqua dance classes even in the rain which were fun! Even in the evening the entertainment didn’t stop we had the additional staff of Voya, Bubbles & Neena along with DJ Squid and his shy dancing! We stayed close to the Poinsettia bar during the mornings and late afternoon and played games with Ford & Flamez, I (jointly) won the horseshoe game. At the bar itself, Cedrick is the man to see! His magic tricks and excellent service kept us entertained for hours! Special mention to Damien, Stevon & Huie there as well. Our bell boy ‘Bad Boy’ (self entitled) Dean was great on arrival & departure assisting with our cases. Also a mention to Patricia at Beans coffee shop, my girlfriend required Oat milk (which Justyn went and got from the supermarket for us) and we were remembered every time we came for a coffee. Thanks to each & everyone of you.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$339 - $578 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sensatori Jamaica by Karisma
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
285
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Frequently Asked Questions about Azul Beach Resort Negril by Karisma
Which popular attractions are close to Azul Beach Resort Negril by Karisma?
Nearby attractions include Original Mayfield Falls Jamaica (4.2 miles), Seven Mile Beach (1.7 miles), and Negril Cliffs (4.5 miles).
What are some of the property amenities at Azul Beach Resort Negril by Karisma?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Azul Beach Resort Negril by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Azul Beach Resort Negril by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Azul Beach Resort Negril by Karisma?
Yes, parking is available to guests.
What are some restaurants close to Azul Beach Resort Negril by Karisma?
Conveniently located restaurants include Flag City, Fireman's Lobster Pit, and Office of Nature.
Are there opportunities to exercise at Azul Beach Resort Negril by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Azul Beach Resort Negril by Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Does Azul Beach Resort Negril by Karisma have any great views?
Yes, guests often enjoy the ocean view available here.
Is Azul Beach Resort Negril by Karisma accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.