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Azul Beach Resort Negril by Karisma

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Norman Manley Blvd, Negril Jamaica
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Located near Negril on the island’s western coast, this is a pristine paradise featuring dramatic sunsets and tranquil waters, and where couples, families and friends can reconnect beneath brilliant blue skies and tropical sunshine. This 285 ocean view suite hotel offers spacious, contemporary oceanfront accommodations, with special adults-only sections dedicated exclusively to romantic honeymoon suites. You'll find a variety of restaurants serving masterfully prepared and artfully presented International cuisine, enhanced by breathtaking ocean views. There's a world-class spa. Premium liquor. Live entertainment day and night. A near endless variety of activities on land and in the crystal clear waters. And supervised programs for kids and teens designed to make sure everyone has a great time. Combined with the Karisma Gourmet Inclusive® experience, Azul Beach Resort Negril creates the ideal Caribbean feel, designed to allow couples, groups, wedding parties, families and friends.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Free internet
Wifi
Public wifi
Internet
Adult pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Foot massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Hotel links
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3,580Reviews1,819Q+A100Room tips
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I booked this having visited two Sensatori resorts previously, so I was expecting the same high standards, far from it... The resort was, and still is, being marketed as a Sensatori resort, however I was told TUI are pulling out of the partnership due to the hotel being unable to produce the required standards. Mid-2020 the hotel will no longer be a Sensatori, it will become a Margaritaville party hotel, and it seems standards are already dropping to suit the upcoming rebrand.This has been confirmed to me by the GM of the hotel. The good points: Check-in - we were given room numbers and access cards on the coach transfer, we were given a welcome drink and a canape and offered a refreshing towel before being shown to the room on arrival at the resort. The beach - the beach and accompanying views are spectacular. You will be immediately taken back by it on arrival from the open plan lobby. A la carte dining - the Italian and Asian restaurants were both very nice, we had good service, although we ate later on in the evening (8:30-9:00 sittings) after the busy periods. Evening entertainment - the evening entertainment was better than expected, especially the Silver Birds Steel band. The TUI rep - Hannah was great, despite numerous complaints from us and others we were always greeted with a smile, we were always asked if she could help us with anything and it was appreciated that she acknowledged and agreed with the hotel short-comings. Special thanks for sourcing some hair bobbles for my partner. The staff - some of the staff were very good an deserve a special mention; Antoinette, Shinelle, Damien, Craig, Vidal (shot master), Adrian, Sheryl from the bar staff. Nicolas and Shanice from the entertainments team. Orlando and Mister T the lifeguards. Shawn the towel boy. And a very special thanks to Aneita from the bar team, who also hosts the rum tasting, she was the only member of service staff to give us 5* service throughout our stay, if she saw our drinks were low she'd make another without prompt, even if she was waiting tables for evening entertainment and wasn't on the bar she'd make sure we had a drink. Thanks, you were a star. The bad points: The room - the room was small compared to other Sensatori/5* resorts I've stayed at. The wardrobe is in the bathroom, there is no form of air extraction so clothes felt damp. One pair of canvas espadrilles became mouldy during our stay! The air-conditioning leaked heavily on day 2. There is no sound-proofing so road noise and other rooms noise is easily heard, toilets here sound like plane toilets and can be heard flushing from all surrounding rooms. However, the shower was very good. Hotel disrepair - the hotel is generally OK but needs a refurbishment, flaking paint on buildings, broken pathways, leaking a/c, rusting fixtures in the bathroom and decking that springs low enough to trip on the next plank to name a few. The power would often trip out for a few seconds most days and the water would go off most days during our second week, I noticed that once water was restored that the pressure was very low compared to previous. The 'Mini-bar' - the mini bar as advertised is non-existent, there is a small fridge in the room that has four tins of Red Stripe, two bottles of water and six soft drinks. This doesn't cater for anyone who doesn't like beer, and i would class this as false advertising. Replenishment is sporadic at best, we had to call and request water on numerous occasions. The maid - the room is refreshed everyday, as long as the sign is left on the door handle. The standard varied throughout our stay from piles of dirt/sand being missed, having to request more toilet tissue (no replenishment after 3 days) to returning to the room one evening to find stained bedding had been put on the bed. The vanity kits (containing all important ear buds after swimming) wasn't replaced for 8 days until we complained about it. We had no towel art/animals during our entire stay, I had one everyday at other Sensatori stays. Stock levels - the hotel was short of stock of numerous things during our stay, from basic hotel consumables to more specific items. We were advised at the welcome meeting to try the patties from the pool food outlet 'Oceans Gourmet Corner', they were out of stock for 6 days from our arrival, and then out of stock again most days after this. The same outlet would often be out of menu items such as Calamari, Jerk Pork and Grilled Cheese Sandwich, despite only offering a limited menu anyway. The bar would run out of tonic water on a bi-daily basis, as well as on differing occasions running out of Red Stripe, Malibu, Wray and Nephew, Cranberry, Grey Goose, mint for mojitos and tomato juice. Room service - we ordered room service once, it took one hour to be delivered despite being 01:00 at the time of ordering. Another time we tried to order and were told room service was unavailable due to the rain! Surely this is the time most people would want to order room service!? Drinks service - I was served a grand total of 2 drinks to my sunbed during a 14 day stay. At previous Sensatori stays I'd get this service all day, everyday. I even got service to my swim-up balcony previously! Reservation system - you are required to book a table at the Italian and Asian restaurants with the concierge up to 48 hours in advance. Whenever we ate at either restaurant they were half empty. We asked at the Italian a couple of times if we could have a table for 2 with no reservation but we told no, despite seeing 10 empty tables inside. The problem is people makes reservations and it rains so they stay in their rooms, or they get delayed on excursions and don't make the reservation. I feel a first come first served system for tables under a certain number of people, say 4, should be adopted. With larger groups still required to reserve. At other Sensatori resorts a buzzer was handed to you to wait at the bar whilst in the queue for a table. Dining options - the Sensatori/Gourmet dining theme would suggest plenty of dining options but the resort is lacking in options for dining. Breakfast is limited to the 2 buffets, lunch at the buffets, pool outlet or Garfields. At other Sensatori resorts different restaurants are open for a la carte breakfast and lunch on certain days. Ackee restaurant has a perfect location for sunset dining but is severely let down by the menu and lack of choice, four starters and six mains is a sample menu, not a full a la carte menu for a restaurant in a 5* hotel. We went once, as did most others we spoke to about it. The resort should for me have a Jamaican/international cuisine restaurant and one other. The lack of restaurants, combined with the reservation system, limits people to eating evening meals from the buffet, which is far from the 'Gourmet Exclusive' paid for. Garfield's is open some evenings, but was prestige only when we tried to get in. Our dining info paperwork said the Italian and Asian were both closed on the same night, meaning we had no option but to eat at the buffet, given Ackee is so poor. Poor info - we were given a printout with our welcome pack containing dining info, restaurants are closed on certain nights etc, as well as activities such as sunset rum tasting. We arrived on a Wednesday evening, the paperwork said sunset rum tasting was the following day at 17:30, we, as well as others, got showered and changed early to attend this but were told it had happened at 14:00 earlier that day. The info we'd been given 24 hours earlier was already outdated. The same printout said both the Italian and Asian are closed on Sundays, yet sitting at the Amber bar on a Sunday the Italian was full of people! The TUI app is seemingly kept more up to date than paperwork, although they have no problem shutting a late bar if numbers are low. Indigo bar was closed one evening when we walked down there, it was 22:30 when we arrived, the evening event had only started at 22:00! Specific issues - these are limited issues specific to our stay but worth mentioning. On our first morning another tourist let himself in to our room, he said he'd just checked in and was given this room by reception, we been checked in to this room approx 16 hours by this point. The same day the air conditioning sprung a major leak, soaking a suitcase and leaving a large puddle across most of the room. Later the same day my partner returned to the room to get showered and changed for an evening meal to find someone's vomit coming up out the drain under the sink area! She complained to reception and joined us for another drink, after this drink I went to see if it had been resolved, it hadn't. I complained at reception again. We went up over an hour later to find it had been cleaned up but there was still a strong odour of vomit in the bathroom! The hotel is not up to 5* standards, it is prepped and ready to become a party hotel and is seemingly on wind down to this. The staff are brilliant and given they speak English it easy to build up a rapport and have a joke/bond with them. It was discovered that during our stay the staff had not been paid, they deserve better and hopefully this is now all resolved. The fellow tourists we met, along with friendly staff, made our holiday. Despite the issues with the hotel we consider it a good holiday, some of the complaints may seem trivial but it is these extra elements of service and options that we are charged the extra for for the Sensatori and Gourmet experience(s). In summary, the location is amazing, the beach and views are stunning but it is let down by the bit next to it. If you want the Sensatori experience or Gourmet Exclusive treatment then this is not the place for you. If it is rebranded/repriced before TUI pull out next summer then give it a try.
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Hotel's Favorite
Beautiful hotel and amazing beach. We have only been to two other places that we would return to and now we have a third. Absolutely stunning hotel, grounds, wildlife, beach. Definitely recommend and will definitely be returning. We booked a private taxi and would definitely recommend as took just under 90 mins transfer time but it passed quite quickly. Driver was very knowledgeable and gave us info as driving (both ways). It was like a personal tour. When we collected our luggage at the airport, we were handed our welcome pack which included our room keys so check in when we got to hotel was done in minutes! There’s also a coffee shop in reception (great idea!) that gives tea, coffee, sandwiches, snacks, cake etc.all day from 7am. All included in the all incl package too! Also a Burger/snack bar just off reception by the pool too. We booked the honeymoon swim up suite, amazing. Two bathrooms (his and hers:), sitting area, bedroom and two dressing areas/wardrobes (again, his and hers:) Beautiful corner plot with extended balcony that wrapped around two sides of the room. Out of the room and a few steps and we were on the beach, we never locked the patio door so we could nip in and out anytime. We aren’t beach people but every day was the beach! Stunning! We have travelled afar and have never seen such a beautiful beach and crystal clear waters, we were beginning to think it was a myth or photoshopped but now we have witnessed it. An early morning walk along the beach and you might be lucky enough to see a stingray in the shallow waters, beautiful. There is a bar and restaurant along the beach (2 mins walk) at The Boardwalk (where there’s an ATM cash machine if you need it). Little souvenir shops too should you also need clothes, jewellery, bags, Lilo, snorkel etc. There’s a shop on site at the hotel too that sells these but you can negotiate at the shops along the beach. The Pelicans were fascinating, flying over all the time and diving for fish right in front of you. Stunning. Snorkelling in the shore also good, beautiful angel fish and huge star fish! Security is on the beach as lots of venders selling their stuff(!:) as it’s a public beach. All very friendly though and amusing to watch. We were even sung to (obv you need a little cash for a tip if this happens, well you don’t have to but it’s the right thing to do). We didn’t do any trips other than snorkelling (small fee) and a 4 hour deep sea fishing trip ($150 to fish, $75 to watch/accompany other half). Would recommend both. Deep see fishing was a shared trip ($500 if you want the boat to yourself) but there was only one other couple on our trip so nice and cosy with the 4 of us). Caught lots of blackjack and a Barracuda!! Bobby and Tony were amazing, very friendly and helpful. I was only there for the ride but they asked if I wanted a little go at fishing! We booked at the water sports area at hotel and the girl and chaps there were so friendly and informative. We ate in the Italian twice, was nice to be served instead of buffet. Alwayne was amazing, an absolute star! We took him up on his recommendations and he didn’t disappoint. He even went out of his way and surprised us with a portion of chips:) Buffet was lovely too, all staff very attentive, Alexia was lovely to greet us each time we went. We travelled last week of August and hotel seemed pretty quiet, started to get busy again as we were leaving on 1st sept. Thank you all, will definitely be returning to this beautiful place in Paradise.
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Response from KarismaHotels, General Manager at Azul Beach Resort Negril by Karisma
Responded Sep 15, 2019
Dear JanineOO Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Negril by Karisma will be your preferred resort for your next visit to Negril and the beautiful island of Jamaica
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I am here now.....with that being said I do not want to leave. Life is way to short to nit pick on silly minor things. It is absolutely beautiful here. The staff is what makes this place beyond great. The hardest workers I have encountered always with a smile. My room is great, my mini fridge is great, even the noise. I can list a million other things great but how long do you really want this review?!?!? I will definitely be back TO THIS RESORT!!!!! I have two more days here and will definitely make the most of it
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I am at the hotel now and thought I should write this to help anyone considering this place avoid it. Older buildings in desperate need of refurb, definitely not 5*. I am in adults only building 2 and the noise is horrendous at night from the entertainment area. The trolleys used by staff which go by all the time are ridiculously loud too and they do not care if it's late at night or early morning. If you need to be up early for a trip you have no chance of getting to sleep early the night before. Mini bar not topped up, ate the banana chips and they have not been replaced. Mini bar fridge does not really cool drinks well because it's not a fridge it's a cooler. Food in restaurants is not gourmet st all The Palms buffet serveds cold to Luke warm food all the time. The gourmet corner has never had any beef patties since I have been asking over last 3 days. Salt and pepper, teaspoons are none existent. Very let down as I thought it was supposed to be 5* gourmet but it's more 4* in need of refurbishment serving cold low quality food. Don't bother with any information you are given about what's open when. You will find it useless as it seems the hotel does what it feels like. No atm at this hotel
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Hotel was very nice but it's definitely not up to the standard of other Sensatori's or Karisma hotels we've stayed in and if you're after 5 star luxury then this isn't it. It's a very small hotel which is fine but I think if you were there for 2 weeks you'd be bored as there's nothing much to do within the hotel and the trips on offer by TUI are completely overpriced and a total rip off. The buffet restaurant is tiny so the choice of food is very limited and they run out of everything all the time. There's no-one monitoring when levels become low so often there were no basics like glasses, butter etc not to mention the actual food. We only saw 1 teaspoon the whole time we were there and as for salt and pepper then forget it. My friend asked for a tea one morning and got a dry teabag on a plate and then after asking again got a mug of hot water (no spoon obviously). We did raise this with the hotel manager who was lovely but the TUI rep wouldn't speak to us. We had cocktails served to us on the beach once which was nice but never saw anyone ever again. The hotel was fine but if you pay for a 5 star Sensatori/Karisma you expect a certain level of service and sadly this wasn't there. There were loads of other small problems like running out of spirits at the bar, rooms not being cleaned, inconsistent service etc but nothing that spoiled our holiday. I certainly wouldn't rush back there again but if you're happy with a lower level of service then this is a nice hotel with friendly staff and we met some lovely people but I've been to much better hotels than this one. One very weird thing....the wardrobe was in the bathroom and you could only access half of it because the sinks were in the way!
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PRICE RANGE
$361 - $1,298 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sensatori Jamaica by Karisma
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
285
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Frequently Asked Questions about Azul Beach Resort Negril by Karisma
Which popular attractions are close to Azul Beach Resort Negril by Karisma?
Nearby attractions include Mary, Gate of Heaven Catholic Church (2.1 miles), Negril Cliffs (4.5 miles), and Seven Mile Beach (1.7 miles).
What are some of the property amenities at Azul Beach Resort Negril by Karisma?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Azul Beach Resort Negril by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Azul Beach Resort Negril by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Azul Beach Resort Negril by Karisma?
Yes, free parking is available to guests.
What are some restaurants close to Azul Beach Resort Negril by Karisma?
Conveniently located restaurants include Fireman's Lobster Pit, Blue Mahoe Restaurant, and Office of Nature.
Are there opportunities to exercise at Azul Beach Resort Negril by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Azul Beach Resort Negril by Karisma have an airport shuttle?
Yes, Azul Beach Resort Negril by Karisma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Azul Beach Resort Negril by Karisma offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Does Azul Beach Resort Negril by Karisma have any great views?
Yes, guests often enjoy the ocean view available here.
Is Azul Beach Resort Negril by Karisma accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.