...Location: Negril is not a bad area to go, and the trip is quite nice along the water and going through the small towns...

...Depending on where you sit in the Italian restaurant it can be warm but our second time dining we were seated in a cool location...

...Besides the gorgeous seven mile beach location, the hotel is very clean, the staff is very warm and make feel like home...

The positive - location and beach are fantastic...

...Location Negril & the 7 mile beach is a great location at the west end of the island...

...Awesome beach bbq, better candlelight dinner location, just to name a few...

...The section of beach here is perfect, great location...

...The resort is in a great location, has some stunning views and the nicest staff ever!...

...Perfect trip away as a family made by the wonderful staff and location...

...Plus: The location of the resort is right next to the ocean and beach, so it was super easy to walk outside of the room and go for a walk right by the water...

...The location of the resort was picture perfect, I definitely recommend this place, go check it out...

...Amazing location, great service and fantastic, friendly staff...

The resort is in a great location and the beach is stunning...

Our family went twice to this location!...

...What really gives the hotel their 5 star rating is the location and the staff...

...Marion at Mahagony was also great at Mahagony. The entertainment crew was hands down the best, Flamz, Bones and Dragy made it worth being at this resort...

...Loud bar music near bldg's 3 and 4...

...M&M and Ford were great entertainers, friendly and always had us laughing and DJ Draggy was fun...

...Ocean front room was very clean and comfortable... Thanks to Ford, M&M and DJ Draggy for the dance lessons, great energy and making us feel at home in Jamaica...

...A big shout out to Bones, Ford, Anton, M&M and Flames from the entertainment team at getting everyone up on their feet for fun and dance...

...The music played in the nesta lounge isn’t even real reggae music...

...The steel drums leader was amazing...

...The evening entertainment is also good and the nesta lounge has great music and is lots of fun, just not a lot of people out dancing in the evening this week...

...The Entertainment Team helped make our trip even better…Flamez, Bubbles, MNM, Ford and Bones are high energy and lots of fun. We did Tye and Die with Flamez and Bubbles…twice…At La Romagna we had excellent service and attention from Jehnoy...

...Finally got to a place that had some night life, nights were fun, however the D J would never let songs finish before he’d interrupt...

...The Michael Jackson act was the best - he is well worth watching...

...Flamez was one of the best MC’s I’ve seen and all the entertainment was top notch...

...1 area that has really upped its game is the entertainment staff... The day of my husbands 50th the staff went all out from Marion and Shontel in mahogany organizing a beautiful table at breakfast, to Christina, Kerriann and Gary decorating and our butlers Adrian and Davita setting up our lunch and delicious cake on the beach... The party kept going all the way to the members dinner with more decorations and VIP treatment...

...Additionally if you are building 2 you will hear all the music from morning to night... We enjoyed the steel band, bone fire & guitarist, and the reggae band... I loved the Jamaican beach bbq with the fire dancers and band on the beach... My least favorite was the karaoke night...

...The entertainment was fun, the team worked hard and the acts such as dance groups and singers were all enjoyable...

...DJ Squid set the Nesta Lounge on fire and made the night time as lit as off the resort...

...Especially Leon and Nina they gave me such a confidence boost to get up on stage and dance. Bones, anton, ford, jr, coco, dj squid, m&m and the house band have all been so amazing!...

...Marion made my birthday breakfast very special, decorating table with beautiful flowers... Overall, all mahagony staff was awesome... Crystal surprised me on my birthday by decorating my beach pod so beautifully, with a bottle of champagne, things like that make anyone's vacation more special...

...We had our own personal dj who played requests daily which made our pool bar experience incredible!...

...When this is going on they have a different musician every afternoon around the main pool bar which is brilliant, there just wasn't enough people out at this time to enjoy it which was a real shame...

...we got checked into our rooms with a Concierge lady we got bracelets which get you in your room and food dining they said don't lose it cost I believe 150 USD. After the bag guy showed us our room which was on the 3rd-floor witch didn't like they were clean but could use updating pool right outside also pools all around the hotel complex there are 6 restraints on premisses lots of bars and swim-up bars there are 2 sides adult only and family side we stayed on the family side our beds were large and comfortable our rooms were cool showers weren't bad but the water was cold 2 times that wasn't cool... Room service was like 30 to 45 min but they did a good job our maids did a good job but you need to stay on top of the hotel with restocking water we had too all staff was friendly at dining entertainment was great plenty of music and activities for the couples lifeguard Chris was some he watched over us and took care us plenty free water activities...

...The room we got was false to what was advertised on the website. No coffee maker in room, no light-bulbs in some of the rooms, a broken ironing board, minimal running water on some days and no nightly entertainment...

...We travelled as a family and booked two rooms at the Prestige Ruby Level. The AC in one of the rooms did not work properly and never went below about 77 degrees...

...Upon arrival, we had to wait over an hour for our rooms to be ready... We got a 2 bedroom suite, but it looks nothing like the pictures advertised... One of the bedroom doors would make a loud noise as it was rubbing against the floor... My daughter saw another one crawling in one of the bedrooms during the middle of the night and killed that too... The mini fridge in the room was never restocked during our stay... In addition, they went into our room when we went out to dinner between 9 and 10pm, and left an open plate of dessert with no warning or note... We called room service and they confirmed that they left it there because we were Prestige members, even though we did not sign up for it...

...Room Service: My room was clean through the entire time and all I needed was fresh towels which I got and called the front desk to get more after we used what we were given. I would like to make a suggestion to the room service manager or General manager to somehow add some drawers in the rooms...

...Issues faced Room Reported these on day 1, 2, 3, 4, 5 and ended up demanding a room change: LH Sink plug had no sealing ring, so did not hold water RH sink had no hot water Television signal was distorted on most channels, making them unwatchable Main lights in room did not work In changed room, toilet cistern overflowed at night flooding bathroom On last day, all resort water turned off for most of the day, affected all bars, restaurants, Air Conditioning and could not have a freshen before going to the airport Boardwalk Really handy, but damaged boards in many places making some parts unsafe... I even had to move myself from room to room and on departure, no Concierge came for my cases !...

...Right from the start of the holiday the room allocated was sub standard... When requested a move was lied to by Abigail Swaby and had to wait for her day off so someone else could organise a change of room... Hotel is more interested in trying get new members onboard than really looking after existing members...

...Our room was smaller than a normal hotel room (much less one at a resort that was very expensive and supposedly a 5 star.) Our room was not in the best shape - caulk all over the shower, old wood doors, etc... The swim up room was very nice although the pools were pretty cold... We literally didn't eat dinner for 2 nights and got room service on the 3rd night...

...They charge way too much for what you receive, could have stayed at a 4 star for $1,000 each less... Limited room service, and would only deliver beer or water as drinks to the room...

...The hotel is clearly trying to cut costs any way they can. They deliver room service in plastic boxes, literally no plates, then it stays outside your room all day as nobody can be bothered to come and collect it...

...We stayed in what they call the honeymoon suites and the rooms was large, modern and had a separate lounge area where we placed the cot...

...Beautiful resort on 7 mile beach Food , drinks , staff excellent Front desk staff awful Booked oceanfront 2 queen beds 3 months in advance and when we got there were told they had none. Only had a king and pull out sofa for me and my sister Most resorts I have been to will try accumulating or will upgrade you to better room ( lots of swim out rooms empty) but this one made us wait two days ... Moved us to a room with 2 queen beds overlooking the restaurant... This resort boasts ocean front rooms but very few are ...

...In our combined groups that met up 3 out of 6 room categories booked and paid for were not available when we arrived due to overbooking of the resort... 2 of our rooms the safes were not working at arrival as it was late and someone need to stay a the room waiting for maintenance people missed dinner!... This is something that should be checked by housekeeping before guests are brought to their room...

...However although I was not happy from day one with our room the staff (Jermaine & Cerry-Ann) went above and beyond to make things better. From complimentary champagne, upgraded rooms, romantic beach dinner which all come at an extra premium was provided to us...

...I booked a premium adults swim-up room with butler service and was placed in building 9 in a room with severe mold, cleanliness, and safety issues... Instead, I was forced to stay in a moldy room for one night and only moved to a second room the next day after I decided to camp out at the front desk for hours waiting for a manager to be available to speak to me (I was told only a manager could swap my room)... Most rooms have patio doors that don't lock, including the first-floor swim-up suites... Neither of my first two rooms had working patio locks... Rooms are not accurately described, and there are very few actual Ocean view rooms at the resort... The premium rooms are not all created equally; I recommend avoiding buildings 8 & 9 altogether... Staff told me that the limited sunlight is why the rooms get moldy and items don't dry out...

...Checkin was a nightmare for multiple people in our group, some waiting up to 5 hours after checkin time for their rooms... We had multiple issues with our room which were never resolved (a flickering porch light and no lights at the door to our room, which was down a long hallway)...

...Upon entry we had fault with our safe and bathroom got upgraded to a full front sea view room that made all the difference in the world...

...Another guest stated he didn’t have hot water in his room for 3 of the 3 days he was there...

...On arrival we were allocated room 13006 in block A, the room was dated the furniture was old and miss matched the bathroom shower had BLACK mould all around it there was holes in the bathroom roof and the wood work was rotten... we did try speaking to the management teem about our concerned namely Jerry lets just say he was worse than a man missing anytime we tried to speak to him regarding our room and the resort he just kept fobbing us off ...

what a rip off company , dodgy karisma hotels you have to pay room deposit when you get there which nobody tells you about and then when you leave they pretend that your deposit will be refunded by the time you get home and they never refund you because they pocket the room deposits ... good luck to those who try to get room refund back ...

...Once the dinner was dont, I went to complain and they said that they would investigate and get back to me regarding a refund but they never did...

...In brief, avoid this hotel at all costs! It is run down and in need of refurbishment , the quality of the food and cocktails are very poor!... I don’t know how Karisma can continue to put their name to this hotel... We have booked through TUI for over 30 years and the service from Tui in selling this holiday and after service in resolving our claim has been appalling...

I would give ZERO stars if at all possible... We had purchased a pre-paid / non-refundable / non-changeable rate…i get policy... But apparently, there is ZERO tolerance or ability to even offer me the opportunity to come in a few weeks...

...If you are booking this hotel,expecting a 5 star experience,think again. We are here today for a week,and would rate this 3 star at best,rooms are basic and tired,not up to the standard of u.k. premier inn.shower room/w.c is the smallest I have ever come across,you need to close the door and mind the w.c.before you can get in the small shower... Restaurants are mediocre at best,avoid the buffet at all costs,assuming you can reserve one of the 3 available a la carte restaurants ,the Italian being the best option... Not a 5 star hotel,much better option by far is the royalton down the road,a proper job...

...Our room was smaller than a normal hotel room (much less one at a resort that was very expensive and supposedly a 5 star.)... We finally went to the Italian on our 4th nt and it was awful... In addition although all inclusive, they ran out of vodka every day by 4ish... That and wine are the only two alcohols I drink and the wine choices were terrible... Besides that, they have sales people on site that continually bother you...

...They charge way too much for what you receive, could have stayed at a 4 star for $1,000 each less... Limited room service, and would only deliver beer or water as drinks to the room...

...So we left, so much for a romantic dinner on the beach... We were so disappointed in the food we went to a lobster grill and had dinner one night and it was excellent... I doubt we will ever return to this resort...

...I would only suggest a late night buffet (you can order room service 24/7 though), and more bottled water added to your room during daily cleanings...

Firstly I called 2 weeks before my arrival to make sure I had a room on the first floor as well as 2 days prior to my arrival, low and behold no first floor swim ups available... The check in lady said there was one available at a price by this time I had been there 15min when she went to ask her supervisor she came back said oh no that gentleman that just got there upgraded to it... I was angry and hungry and the only thing to eat was the restaurant next to the pool of course the food was terrible... The pool closes at 5pm yes 5PM which is crazy for a resort... I would say save your money and stay somewhere else... I decided to spend the extra money and stay here vs RIU and honestly it was the same thing... Definitely better to stay at Sandals...

After paying over £5500 for 10 days with TUI to stay at Azul sadly it really wasn’t worth it... All in all not a great experience for us and sadly we wouldn’t return here...

I will start by saying the hotel is beautiful at a first glance, however the hotel definitely needs so do some upgrades of buildings 1-4 as they are small old and not up to standard for the money being charged... From complimentary champagne, upgraded rooms, romantic beach dinner which all come at an extra premium was provided to us...

Overall, we were disappointed with our first all inclusive experience... We took the glass bottom boat ride which we enjoyed but was extra... We expected better, especially at the specialty restaurants where reservations are required and they’re serving a smaller number of people...

...The things I value most in a resort stay are customer service and safety, and this resort values neither... I booked a premium adults swim-up room with butler service and was placed in building 9 in a room with severe mold, cleanliness, and safety issues... The premium rooms are not all created equally; I recommend avoiding buildings 8 & 9 altogether... With a shuttle bus full of people waiting on us to depart for the airport, I was forced to give them my credit card and agree to pay the balance in order to leave...

Well definitely not 4/5 * I must say I am very disappointed with the standard of room and food... The food in these was at best average having to book days in advance to get in... ( Even though the resort wasn't busy)We got asked if we would like to look at becoming a premium member which was only going to take 45 in reality it was over 2 hrs and ended up with them trying to pressure us into a timeshare... This then put are backs up and wanted to leave ( your not going to sign anything without them) let alone £17500!!...

...Paid extra for premium including a beach butler in adults area... They will not assign us a beach butler, even though it was listed in our booking, but claim paying for premium gets you a shared beach butler… So the same service as not paying for premium... No area marked as “premium” on the beach... Got ripped off, won’t be coming back here...

This resort provided the worst experience for my wedding. Absolutely a disgrace, in professionalism, communication, preparation, execution, and accommodation... I no longer want to travel to Jamaica anymore do to my experience... If your a trip agent save your career and do not recommend this resort...

what a rip off company , dodgy karisma hotels you have to pay room deposit when you get there which nobody tells you about and then when you leave they pretend that your deposit will be refunded by the time you get home and they never refund you because they pocket the room deposits ...

Worst vacation stay ever... Paid over 4k for a 2 bdrm for 4 nights...

We have been all over Jamaica and by far the hotel was the worst and most expensive...

...Waste of hard earned money. TUI should be ashamed that they advertise this hotel - it’s an accident waiting to happen...

...The bathroom was clean but will need a face lift soon also the shower area alcove for soap and shampoo is too small and don't fit everything - stuff keeps falling out constantly therefore needs improvement. Room housekeeping service was ok but not outstanding...

...The hotel was clean and well maintained, the food was plentiful and delicious this made for a truly relaxing and enjoyable experience...

...Towels by the beach was plentiful and once again great job Krystal and crew for taking care of us... Room Service: My room was clean through the entire time and all I needed was fresh towels which I got and called the front desk to get more after we used what we were given...

Our stay in the hotel exceded all my expectations. Besides the gorgeous seven mile beach location, the hotel is very clean, the staff is very warm and make feel like home...

...The room was clean, everything worked properly and did not have the musty odor commonly found in some Jamaica resorts... The beach is pretty much free of seaweed and very easy to walk...

Azul is a beautiful clean resort... Our room was cleaned daily and was never an issue...

...Our rooms were cleaned everyday and we have no complaints about our rooms!...

...Welcomed and offered a chilled glass of champagne as we checked in at the Prestige lobby...

...The beach is also beautiful and the resort is very clean...

...The resort was spotless and the staff were exceptional!... The entire resort was spotless and well maintained... I would only suggest a late night buffet (you can order room service 24/7 though), and more bottled water added to your room during daily cleanings...

...The resort was being cleaned all the time, and we were told they had new management that is making a huge difference and it shows! The beach is absolutely amazing blue, white sand and no seaweed, so if you're looking for a nice beach this is the place!...

...The hotel was ready for us and after a quick check in and some very refreshing welcome drinks we were headed to our rooms... Our room was cleaned daily and towels refreshed and ready for us when we returned from the beach each day... Nicholas had our beach chairs with towels ready and waiting everyday as well...

...This is something that should be checked by housekeeping before guests are brought to their room... Housekeeping which previously had been an issue now is doing a great job...

...We had an amazing person cleaning our room, unfortunately I can’t remember your name, I just know it was a pretty name...

...An outstanding feature was the cleanliness of the whole resort and the beautiful beach had sufficient sun beds and four poster bed-like loungers for all guests...

...The staff go above and beyond to ensure that your stay is the best... The maid was great, replaced our towels daily and kept our room clean and tidy for the whole trip...

...Our room was cleaned everyday, mini bar all stocked up, we was very well looked after, I’ve never visited anywhere before where every single staff member has a smile on their face daily...

...The room was spotless and thoroughly cleaned every day of our 10 night stay...

...The room was on the first floor and was bright and large and clean...

...The bed is comfortable, and our room was cleaned and stocked with towels daily...

Me and my partner went for my birthday, it was such a lovely hotel from the start, swim up rooms was lovely, swim up bars great, beach was gorgeous, staff helpful and fun, food and drink i thought personally was really nice! Different variety each day, all tasted lovely, the drinks and cocktails all tasted lovely, not cheap and nasty which is sometimes what you get when you go to all inclusive, sun loungers all the time you can get, mini bar daily stocked up, beach/pool towels can get anytime and how ever many you would like, totally different to a all inclusive in Europe!...

...From the minute we got there we were greeted with the warmest welcome and friendly faces. Everyone was so kind and helpful no matter what... If you’re traveling with small children and need some time to yourself they have babysitters on staff, JoJo took the best care of our Luka and we would return to the resort for her alone... If you’re in need of a massage they have amazing packages, Claudia and Meldina did a fantastic job on our couple’s massage... Crystal our personal concierge was so helpful in our time of need finding a stroller for our little one last minute...

...A truly great five star review for any hotel is determined by a huge degree by its staff who work there... Staff need to be positive and not pick and choose who they want to be friendly with... I have been to four five star hotels before and the service of its employees was outstanding...

...Staff Very polite and informed staff who genuinely want to give you a good experience and thus expect some tipping... The Italian and Jamaican restaurants gave the best experience and the Asian and Buffet restaurants the least... Diving Experiences The local Dive centre is based in the resort, so very handy and easy to use (I booked from the UK via messenger calls)... Friendly hosts and competent Dive Masters, though the main Dive boat was out of action and we had to dive from the "glass bottomed boats"...

...My wife and I had stayed there in 2016 and booked a return trip... Our room was on the third floor of Building 2 and was very nice... The staff was attentive to our needs and friendly... James at the beach helped us with chairs and towels... We ate breakfast at the Palms each day... Kaydene and Neresha took good care of us there... What a pleasant, good natured and caring woman... Brandi served us both evenings at the Italian and set up a special table with flowers for us on my wife's birthday... Vesper served us both evenings at the Asian Restaurant... Veser is also a fine, hardworking, caring woman... All said, it is the employees that make this resort special... The management should be proud of the individuals specifically mentioned since they each made an effort to make our trip both special and rememberable...

...Butlers Davita and Sari work really hard to please members requirements... Hotel is more interested in trying get new members onboard than really looking after existing members...

...Yes, there were minor maintenance issues like a leaking shower and air conditioner... The staff, the beach, the food and drinks were fabulous... Most of the staff went above and beyond to please us and greet us daily... Our group always found a place to put towels and the drinks were strong... We purchased some snorkeling gear from the small shop next to the resort because we snorkeled several times a day... The staff truly make the resort though... Simone & Dwight helped with our wedding, Bones & Ford kept us laughing and Safari and Antoinette made sure we were well hydrated...

...The food was good and they never ran out of anything that we noticed or wanted like I have seen others complain about... Shanika (sp) at the West End made the best iced coffee and was super sweet each morning, half way through our trip I didn’t even need to give her my order, she would just start making it... Jojo and Ms.K in the kids club/Azulitos were fantastic... They did so many activities with the kids in our group and the girls looked forward to going every day... The on-site water excursions activities were super affordable and easy- they pick you up right from the beach!... Antoinette and Treica (sp) at the Hibiscus swim up bar were true angels and made our kid free afternoons perfect... No one was pushy or trying to sell us timeshares/memberships, which was great... I realized my first day when every chair had a towel on it by 6:30 am… yet the resort was dead and no one was up... Seems like you need to tip someone to put out towels/hold your spot...

...Had an excellent stay last week at Azul. The resort was spotless and the staff were exceptional!... Staff were always friendly and warm... It is a great size - big but not too big... One thing I really loved was that staff is allowed to eat what guests are eating, and join you for a swim or a meal, if you want... I have been to many resorts, and on paper, this one is like so many others - however, once you are here, you realize how much better the service and staff are compared to others... We didn't run into a single staff member that wasn't helpful... Highly recommend visiting Negril and staying a Azul...

...Special shout out to our main man JR who went out of his way to make sure everyone was having a good time...

...We arrived late which is understandable the buffet was almost close so we didn’t thought too much of it when we saw there was not alot a options to choose from, anyway I notice one thing the buffet is too small for an all inclusive hotel means even if they should have lots of option there’s not enough space to display them, the decision to place hot rice in a crackle plate is not a good idea the AC is on plus the rice gets cold easily in my opinion I think the chef needs more option to work with, all the staff are active and willing to work and do their job to the best of their ability but they need the assistance and support from the owner of the hotel the buffet should be upgraded with more space so more food can be displayed and they need the warmer to keep certain things warm like rice and some other food type like ground provisions... The hotel is nice but managers and hotel owners must be prepared to serve any form of guest and not just tourist but also locals... Shout out to the waiters and waitress in the main buffet and the lady who did my happy birthday balloons and stuff in the room also shout out to Tara Lee in the ackee restaurant...

...We had a group of 21 and the staff I feel went above and beyond to accommodate us. I could not name them all, front desk staff was very responsive... The executive chef was always around checking on our dining experience... Brett at the beach ensured everyday we had chairs and cabanas... JR at the beach was so engaging with all guests and of course Bones for entertainment and checking on us to ensure we were having a good time... The beach is beautiful but no direct beach views, we did move our rooms around for various reasons and we were not delayed or felt over reaching... We never felt crowded even though I am sure as it was Thanksgiving vacation week it was a full house...

...Before going we read the reviews and were worried, but we were here for 2 weeks and couldn’t fault a thing. We stayed in the adult only swim up rooms in building 1 and they were great... The staff at the bar, Cedric & Damien and the butlers, Huie & Stefan were absolutely amazing and a huge part of our holiday... The breakfast buffet was good, and the omelette station was my favourite!... Some reviews have said that they run out of orange juice, they do as it is a popular breakfast drink but then they refill it 5 minutes later so this was not a problem at all...

...Our accommodations was very spacious and comfortable, loved the extra large bathroom/Vanity/shower area, and our his and her closet space was ideal, and a nice surprise I put it on a private butler was the icing on the cake, and we enjoyed every moment of our private server for drinks and food during the day while at the beach in our designated Chase space right by the Corredor leading to our room... Make sure you make reservations to soon as you get there because they get very busy especially at the popular times... The staff was very friendly and most can’t do enough for you... Make sure you tip a couple dollars each time you have a meal or sit by the bar, they truly appreciate it and need it...

...Staff like Carlos, Isisai, Kacia, Andrew (dining on the beach) and Ford go above and beyond in making the guests feel comfortable and at home in Jamaica atvthis resort...

...We especially want to thank SANETTE and MARION who took care of us during our stay, they were very attentive and genuinely nice, employees like that make any business successful and make guests return. Marion made my birthday breakfast very special, decorating table with beautiful flowers... Overall, all mahagony staff was awesome... Captain Noel is the best there, he made my son's vacation most memorable, always keeping him busy and customizing excursions... Captain Noel and his crew are the best!... My husband and I were also at the beach most of the time and our beach crew took the best care of us, many thanks to Crystal, Daryl and Dave!... Crystal surprised me on my birthday by decorating my beach pod so beautifully, with a bottle of champagne, things like that make anyone's vacation more special... Beach activity guy JR will keep your day fun if you into beach sports activities, he's fun and very nice...

...We couldn't fault a single thing the whole time we were there... The room was spotless and thoroughly cleaned every day of our 10 night stay... The staff can't do enough for you and are always trying their best to make your stay the best it can be... I need to give a special mention to Damian and Cedrick at the Poinsettia pool bar... They are constantly keeping people's drinks topped us and always remember what you're drinking for the next time you get there... With this being an all year round resort they have to do it whilst people are staying else they would never get anything done...

...Food is okay, honestly it is what we expected as it's the Caribbean & we are getting Italian & asian food lol Amazing staff makes up for that! Friendly, kind & attentive staff take care of you the entire time!... Our beach butler Talicia is wonderful!... She took care of us and made us feel so pampered!... Waylon, our concierge was wonderful as well... Bartenders, hostesses & wait staff got to know us personally all week... We had drinks handed to us without us asking for another... We had our own personal dj who played requests daily which made our pool bar experience incredible!... Not dirty at all, no bugs at all & Def never lost power... The staff makes this resort 5 star!...

...Because we are timeshare owners we used interval international and received premium services trough the resorts premier membership club Prestige Travelers. We received a complimentary premium car (remember to tip the driver) to take us to the resort... We had private check in which took minutes... The employees are phenomenal and they are the best part of the resort experience... I just want to say the staff did their best to assist, however, when the operations manager Lorna got involved, she resolved our issue and provided us a room that was just right and even better than what we had... Please note, we arrived on Sunday, and Lorna's first day of work was that Monday, however, her professionalism and take-charge attitude led me to believe she had been their longer... The restaurant staff was on point with the service though they were sometimes very busy... There was a few weddings going on at the same time and it gave me the opportunity to see how well this resort prepared for that including constructing these beautiful and amazing structures that were just for the wedding party... Overall, despite any hiccups during our stay, the management and staff did their best to accommodate us and made our experience 5-star... Thank you Azul Beach Resort Negril for an amazing memory...

...The people who work here are absolutely wonderful, and we didn't encounter a single person who provided bad service or an unhappy demeanor... Bring some floaties, as the resort loans them out but they are often in use... One thing we did gain from this trip was we used Easy Breezy Tours for our direct transfer back to the airport....amazing, efficient, reasonably priced...

...The staff, the beach, the food and drinks were fabulous. Most of the staff went above and beyond to please us and greet us daily... Our group always found a place to put towels and the drinks were strong... We enjoyed the crystal clear water and sunshine everyday... We purchased some snorkeling gear from the small shop next to the resort because we snorkeled several times a day... We fully enjoyed eating at Garfield’s for lunches and favored the Italian restaurant at night... We all were able to find food that we enjoyed regardless of the time of day... Simone & Dwight helped with our wedding, Bones & Ford kept us laughing and Safari and Antoinette made sure we were well hydrated...

...The hotel views and position on the beach are great but the rooms were not cleaned daily, the food in the buffet was dry and everything was over cooked and very small portions in the other restaurants... Kawayne the lifeguard was a top guy by sorting out our sun loungers for the ten days and had all the answers to any of our questions... The minibar wasn’t restocked very often, the soap and shampoo etc wasn’t either... The burgers and Jerk chicken were very good as well as the ice cream...

...Had an excellent stay last week at Azul. The resort was spotless and the staff were exceptional!... Staff were always friendly and warm... The entire resort was spotless and well maintained... It is a great size - big but not too big... One thing I really loved was that staff is allowed to eat what guests are eating, and join you for a swim or a meal, if you want... I have been to many resorts, and on paper, this one is like so many others - however, once you are here, you realize how much better the service and staff are compared to others... I would only suggest a late night buffet (you can order room service 24/7 though), and more bottled water added to your room during daily cleanings... Highly recommend visiting Negril and staying a Azul...

...So the rooms are big enough and very clean!! Lovely sea view and the resort itself is beautiful... We had breakfast every day at the palms restaurant and it was great... Our host KAYDENE was so friendly and remembered our names every day... Bbq on the beach Thursday and Sunday at lunch is really nice we loved these days and likewise dinner bbq on a Wednesday evening was lovely... The shows in the evening were good 👍🏼 We hung around the adults pool bar mostly and antoinette and Cedric really looked after us making us fabulous cocktails...

The property is beautiful and is located on the 7 mile beach... They said they gave us a room upgrade but they didn’t really… it has a modern feel but ours did not have a tub… Also the minibar was not stocked and was never stocked while we were there... There is a sunset dinner that you can arrange to pay for at $110 per couple...

...We arrived late which is understandable the buffet was almost close so we didn’t thought too much of it when we saw there was not alot a options to choose from, anyway I notice one thing the buffet is too small for an all inclusive hotel means even if they should have lots of option there’s not enough space to display them, the decision to place hot rice in a crackle plate is not a good idea the AC is on plus the rice gets cold easily in my opinion I think the chef needs more option to work with, all the staff are active and willing to work and do their job to the best of their ability but they need the assistance and support from the owner of the hotel the buffet should be upgraded with more space so more food can be displayed and they need the warmer to keep certain things warm like rice and some other food type like ground provisions... Anyway the bars also need upgrade the infrastructures looks old and Need painting especially the ones on lower levels they need few or more top shelf Liqour even if they want to sell them... The main thing I see is wrong is the restaurant and bar need more attention in terms of upgrading like redesign or change the look of the bar and also restaurant infrastructure can update... Shout out to the waiters and waitress in the main buffet and the lady who did my happy birthday balloons and stuff in the room also shout out to Tara Lee in the ackee restaurant...

...The beach is clean, the staff is friendly, and the food is decent... Download the GA Azul Beach Negril app — yes, it’s legit — and you can make restaurant reservations or order room service right from your phone... Jamaica Night on the beach is a blast and highly recommended; great entertainment and food... It gets a little tiring constantly being pressured to become a “member,” but otherwise I’d recommend the resort to anyone looking for a clean and modern place to relax!...

Recently returned from an amazing 9 nights stay at Azul beach resort. Would highly recommend this hotel, the resort is beautiful and the staff are amazing... The staff go above and beyond to ensure that your stay is the best... They exceeded all expectations and catered to all of our needs, nothing was ever too much bother... Huie and Stevon - our butlers who ensured our mini fridge was always stocked up and made sure we had everything we needed... JR and all the entertainment staff were amazing throughout, they always made sure we had a good time... We booked a swim up room, which was really nice however our bathroom was very small, we seemed to be one of the only ones in the block (that we’d spoken to) without a double sink... However the bedroom was spacious and the bed was comfy... The maid was great, replaced our towels daily and kept our room clean and tidy for the whole trip... The resort has 6 restaurants as well as 2 gourmet corners and a coffee shop with the best Jamaican patties!... The highlight for us was Poinsettia swim up bar, the cocktails are all freshly made with premium/branded alcohol and fresh ingredients... The dirty banana cocktail and bloody Mary’s are a must!!!... Overall I would highly recommend staying at this resort as we are already planning our next trip back!...

...Most rooms have patio doors that don't lock, including the first-floor swim-up suites... The premium rooms are not all created equally; I recommend avoiding buildings 8 & 9 altogether... They share a "lagoon" that is ice cold because it gets minimal sun... For my inconvenience I was "given" a $300 resort credit and encouraged to use the resort's amenities...

...Pros: the property is absolutely gorgeous. It’s on a beautiful stretch of beach that’s perfect for kids and adults who just want to float in the water... We took the glass bottom boat ride which we enjoyed but was extra... Our best dinner was offsite at the Lobster Pit next door to the resort... Thank goodness for iPhone flashlights...

...When we asked something of them, they were right there to help out... Kaydene Creary – Hostess Dining Room... Jason Lewis – Dinning Room... Lastly, when we checked in, Tamera and Nicholas told us that our room was one of the best rooms positioned to see the waterfront!... That balcony was only second to the balcony we enjoyed overlooking the Algarve coastline of Portugal...

Whether you’re here with family or friends, or just as a couple, you sure to enjoy what this resort has to offer. Our accommodations was very spacious and comfortable, loved the extra large bathroom/Vanity/shower area, and our his and her closet space was ideal, and a nice surprise I put it on a private butler was the icing on the cake, and we enjoyed every moment of our private server for drinks and food during the day while at the beach in our designated Chase space right by the Corredor leading to our room... And it was like a big, huge swimming pool water was so clear and it never got too deep... The staff was very friendly and most can’t do enough for you... Make sure you tip a couple dollars each time you have a meal or sit by the bar, they truly appreciate it and need it...

The resort is in a great location and the beach is stunning. Unfortunately, the theme of our week was ‘oh we have run out of that’ and you can insert any number of things (bath towels, beach towels, tequila, red strip (in Jamaica!...

...We had a swim out suite and although the room was small, it was all we needed. Nothing really too special with our room itself, besides the swim out area and we were on the adults only section so that was nice... The resort stretches a long way down the beach and all of it is stunning... Food was good, entertainment was always fantastic and we really enjoyed the Jamaican night on the beach... We did a sunset dinner on the beach, which is an added expense but definitely recommend it...

...Staff very friendly to help and acomodate you. Upon entry we had fault with our safe and bathroom got upgraded to a full front sea view room that made all the difference in the world...

We first heard about the Azul hotel through Instagram and loved what we saw so went ahead and booked it... We stayed for 2 weeks at Azul on block 1, adults only side with a swim up room, which was luxury and could swim right over to the pool bar... We was also a stones through away from the 7 mile beach and could see the sunset every night from our room... On arrival we was greeted with a rum punch and very friendly staff members on reception who checked us in and a lovely friendly bell boy, Dean who showed us to our room and round the resort... Next day we met with Alex the TUI rep in the lobby who made us feel very welcome and talked us through the hotel, excursions which we could do and just Jamaica in general... Our room was cleaned everyday, mini bar all stocked up, we was very well looked after, I’ve never visited anywhere before where every single staff member has a smile on their face daily... There is such a wide variety of food choices/snacks and premium drinks available to you all throughout the day... Cedrick and Damion especially, went above and beyond every single day, for not only us but every person around that pool and along the beach... They entertained us all with magic tricks and surprising us daily with special cocktails...

...Same one restaurant and same items for breakfast every morning... The owner must find a way to take care of the people or this place will not be successful for very long... Response each time, “Maintenance is working on it!” Friend told me the owner would arrive the following day, informed front desk that owner would not be too happy to find out customers have no hot water and front desk responded, “No owner will arrive here tomorrow!” Owner arrived... Went back to front desk for last time and told them to move us to a room with hot water... We travel a lot and we have experienced many places that provide way better service and amenities as promised... There are many more options in Negril that provide better options that will not ruin or make your vacation a bad experience... You work hard and you deserve to go to an all inclusive where they respect their customers enough to take care of them as advertised...

...Friendly, kind & attentive staff take care of you the entire time!... Our beach butler Talicia is wonderful!... She took care of us and made us feel so pampered!... Waylon, our concierge was wonderful as well... Bartenders, hostesses & wait staff got to know us personally all week... We had drinks handed to us without us asking for another... We had our own personal dj who played requests daily which made our pool bar experience incredible!... Bars everywhere and the views are incredible!... Not dirty at all, no bugs at all & Def never lost power... The staff makes this resort 5 star!... The beach makes this resort 5 star!... If you want better tv's and rooms then you shouldn't be at a beach resort!...

...I traveled to this resort to celebrate my mom's birthday. Because we are timeshare owners we used interval international and received premium services trough the resorts premier membership club Prestige Travelers... We received a complimentary premium car (remember to tip the driver) to take us to the resort... We had private check in which took minutes... The resort is big and stretches along the beach, as there is plenty of space to walk off those healthy and hearty meals... Plus side of eating that he Mahogany restaurant, you get a view of the wedding reception through the picturesque glass window of the Mahogany restaurant... Thank you Azul Beach Resort Negril for an amazing memory...

...The entire resort was in covid mode, and we were unable to enjoy many of the restaurants and facilities within the hotel that were shut down... The main entrance and lobby is met with a pool and pool deck that is literally falling apart, and for the most part, we were just shocked at how run down the entire place is... The room was a double bed, with a 'pull out' couch... The absolute worst part of my trip was forgetting my shampoo and conditioner, and attempting to use the hotel's brand... The beach on the other hand was fantastic, water was beautiful... Bring some floaties, as the resort loans them out but they are often in use... One thing we did gain from this trip was we used Easy Breezy Tours for our direct transfer back to the airport....amazing, efficient, reasonably priced...