Staff treated us like family. We just completed our 4th trip and booked our 5th already. Chris at the piano pool bar is so friendly and prompt. Our butler Damion was amazing, friendly and had everything set up to our request. Butler is worth $$
Just had and amazing time at Sandals! Great beach, comfortable rooms, an amazing staff and restaurants. Just thank to say thank you to Kemmola, Denise, Novia and Selita for taking so much care of my husband and I :) was perfect!
Sandals Negril is our home away from home. The service is top notch and the friendliness and hospitality of the staff is the best you will receive. We love vacationing here because of this. This year our server, Codejia, at Sundowner was hands down the best we have ever had! Also we love everyone at the Dive Shop, but Tristin and Richard always make sure we have the best experience with our dives! We can’t wait to come back!
Had such a lovely trip at sandals negril, it was truly a dream. The resort was absolutely gorgeous but it was the staff who really made our trip incredible. Keon the photographer was so talented and went out of his way every night to take beautiful pictures of my boyfriend and I. We also really enjoyed the nightly entertainment, the performances were amazing! The food was delicious and plated so beautifully for every meal. The sundowner and barefoot by the sea were our favorite! We had a few issues with our room like a leaking AC and unstocked fridge but staff were quick to correct it and even gave us a complementary bottle of champagne! We will definitely be getting a upgraded room next time. We miss it already and can’t wait to go back soon!
Chris at the bar was absolutely wonderful, he has a special drink, ask for the chris special. Kevauni from Entertainment, Oshandoand Sanjay from the maintenance and Omar from housekeeping taught us how to play jamaican dominoes (a mans game) They were super helpful and the game was fun. We felt super welcome!!!
We spent almost 2 weeks here (thank you hurricane Ian for delaying us 4 days). We had an amazing time. The staff is amazing and so friendly. Chris has a piano bar is fantastic and always looking out for an empty cup and bringing you another one before you can ask. Quan, Orion, Chev, and Keyani (I can’t spell) Along with the rest of the entertainment staff Put on a great show and entertainment! Ask Orion to sing “smile Jamaica” for you because it’s so much better than the original (he also kills Kingston town). The Broadway show and 80s night were awesome. Some of the nights with the non-Sandals staff entertainment were kind of a bust. Food was really good. After 10 days though, it did get a little repetitive so we went over to beaches and tried some of their restaurants! Together it was a slam dunk. The sister restaurants at both resorts have slightly different menus! It was great that you could go to beaches! We spent the morning going over there to play on the waterslide, have barbecue, and try the amazing FroYo. One of the best parts of the trip other than the staff, are the awesome co-guests. Because Negril is one of the smaller resorts, you get to know faces and stories. We met some great people here and had a great time with them. Some issues… Because I never believe reviews that act like everything‘s OK. The check in process if you are not concierge level is very frustrating. We had to track down The staff to check in because they would kind of just disappear. When you’ve been on a plane and up since 3 AM, you just want your room. Also the lounge at the airport is super nice, however we didn’t even get to stay in it because they got us out to the bus. We then sat there for 40 minutes waiting for other people to get on the bus when we could’ve sat in the lounge until everyone was there. Also our driver stopped at a roadside place for 40 minutes when we were 20 minutes from the resort and free food and drink. Supposedly this is against the contract, but we were repeatedly told by other guests they had the same experience. Consider getting private transfer. (We were like what the heck have we done on the first day due to the check in and transfer process. Several guests told us they had the same thought, but it just goes up from there substantially. We also found this to be the case) The other issue we had was with our room, but the staff handled it well and they moved us to a different room promptly and it was a great experience from there. Our original room was awesome, but the water went out for several hours and then came back on cold. Again it could happen anywhere, but it was really nice of them (with a little encouragement…) To get us moved to another room. So at the end of the day: we will be back shortly! Chris at the piano bar is the only pool you should go to! And say hello to the entertainment staff from Makenzie, because they’ll make your trip great! Also stuff your face and drink a lot, on me!…
First time to a Sandals and will definitely be back! Chris at the Piano bar made the best drinks and best service. Kenrick provided the best butler service. Very peaceful and relaxing. Laid back resort that never felt crowded. We look forward to traveling to different Sandals resorts.
Today as I leave to go home I wish I could stay a little longer....the food, the drinks, the services offered is beyond words I want to say thanks to Carl from club sandals for making sure all my needs were met
My trip was fantastic, thanks to the following individuals: Danaye in the Caribbean restaurant. She went above and beyond the call of duty. Sasha, my photo shoot was outstanding, my husband was blown away. Marlon was great, friendly and inviting. Tanay what can I say, she is very engaging. and lastly this General Manager is doing a excellent job and This resort is spectacular, I have stayed at resorts around the globe and this Sandals is clean and the maintenance is superb. Everyday I observe the grounds being kept to ensure nothing was out of place, rain or shine. My husband is Jamaican and we visit often and we both agreed to visit this resort again, sooner than later
We had a few major things go wrong on the trip that the hotel has been made aware of. Not sure why it is taking so long to get resolved as we traveled the first week of September. Things that were promised still haven’t be addressed. Now let’s talk about the good things. We met a few guests that were absolutely delightful and a few of the staff were beyond incredible. Shenae and Trishan treated us family. Customer service like going to grandmas house. They were both so helpful. If it wasn’t for the two of them, we would book somewhere else, maybe not even a Sandals bc of the issues and now lack of communication. If you go to Negril and are lucky enough to meet those two ladies, you will be over whelmed by their kindness, attention to detail, and eagerness to make sure you enjoy your stay!…