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Hotel Riu Palace Tropical Bay

Norman Manley Blvd Bloody Bay Beach, Negril Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (7532)
Panoramas (13)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Tropical Bay
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#30 of 82 hotels in Negril
Travelers' Choice
The All Inclusive 24h Hotel Riu Palace Tropical Bay opens all year round and is located on Jamaica's west coast, in the tourist area of Negril, on the island's longest and most beautiful beach. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Negril (6 km), Montego Bay (80 km) and Sangster International Airport Montego Bay (MBJ) (80 km) and invites you to explore the area. The hotel is surrounded by lush tropical gardens and has 452 comfortably furnished rooms with free WiFi and many amenities. Relax in our spa or get in shape at the gym. 3 outdoor pools, 1 of them with swim up bar, and 1 children's pool. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment and water sports. For lovers of gastronomy, live cooking stations and themed buffets at our main restaurant, as well as Fusion, Italian, Japanese and Steakhouse specialty restaurants; 6 bars located in different areas of the hotel.
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Room & Suite (175)175
Full view
Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Car hire
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Good to know
Family Resort
Bay View
6,630Reviews1,094Q+A100Room tips
Traveler rating
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Popular mentions
FrankieP432 wrote a review Nov 25
1 contribution
The property was beautiful and well kept. The staff was very friendly helpful. Andrew the bartender at the pool is an awesome person, enjoyed his service. Looking forward to bring my daughter here soon.
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Review collected in partnership with riu.com
Date of stay: November 2020
Sleep Quality
MARGE wrote a review Nov 24
1 contribution
I arrived at the hotel and it looked nothing like the images. It was raining, the sky was not blue, AND birds were flying everywhere. It was loud AND dogs were constantly barking. I even saw I pizza fly out of the sky! Do not recommend this beautiful location AT ALL. It was a pleasant experience, thank you very much! - Marge
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Date of stay: December 2019
fillmap wrote a review Nov 24
Milwaukee, WI151 contributions53 helpful votes
Pros -Service from attentive and we want to help, to you are bothering me. No in between. Cons -Only one restaurant open. The website doesn't mention this, which could be a factor in your resort pick. -Property feels older.
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Date of stay: November 2020Trip type: Traveled solo
1 Helpful vote
Kori Thompson wrote a review Nov 22
Harbour View, Jamaica1 contribution
The service upon entry was exceptional! The staff greeted me and my lady by saying, "Welcome home" and that communicated way more than one could expect.All the facilities were clean and fresh. The rooms were so cozy and comfortable that it was difficult to leave the room at times. The food was exceptional every single day! I only wish they had more vegan options, especially proteins to really power up a meal. Tne Entertainment department was out of this world! They never ceased to put on a show and really knew how to build a vibe. It was an experience I would gladly revisit any day!
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Review collected in partnership with riu.com
Date of stay: November 2020
Sleep Quality
ajthejetsetter wrote a review Nov 20
Chicago, Illinois65 contributions39 helpful votes
I've written a few reviews about other RIU resorts and swore to never go back, but I was going on a group trip and the RIU palace is supposed to be top of the line so why not give it one last try. I will say that the Jamaicans in general are doing a great job with covid-19 precautions. There were temp checks and sanitation stations all over the resort. the hotel is pretty large and the rooms at the end of the property can be quite a long walk from the pools and dining. Most of my party were given rooms on the 3rd floor, and none of the buildings have elevators or handicapped accessibility. Due to covid, the mini bar on the wall in the rooms is empty (im fine with this) but they could provide beer and water in the fridge. My biggest dissatisfaction here is about the food and drink situation. There was only 1.5 restaurants open for 5 of our 6 days. The jerk chicken shack from 12-3pm and the buffet for breakfast, lunch and dinner. The hotel frowns up on guests removing food from the buffet restaurant however, after dinner shuts down (at 10:00 pm) There is nothing to eat but nachos and cheese until 7 or 8 am the next day ( during my visit in november 2020 room service was not an option). the one time i dont bring my snacks is the time i need them the most. The entire resort shuts down promptly at 11pm with the exception of the snack bar where you can get the aforementioned nachos, some soda, or beer. Like they turn the lights off and everything. The nightly 9pm entertainment was great though. There were local performers doing traditional dances, karaoke nights, and the host was most entertaining and amusing. The pool area is nice however the pool bar was not open, again due to covid restrictions) but the bar behind the pool was open. There was an occasional server who'd bring drinks but mostly we rock paper scissored who was going to get out of the pool to go to the bar. The beach could use some work. It just didnt feel very well kept. I did however, get an excellent massage and pedicure in the hotel spa. Would recommend for anyone staying here. Overall i dont recommend this resort.
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Date of stay: October 2020
Room Tip: Go with ocean front in building 3 or 4 good views and good proximity to food
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Tropical Bay
Responded 2 days ago
Dear Guest, Thank you for choosing to stay with us and for taking the time to make us aware of your concerns. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the necessary steps to ensure a more memorable experience for every guest entering our doors. It is our hope that this disappointing experience will not prevent your future use of our hotels proving that your unsatisfactory stay was an exception! We truly appreciate your feedback. Respectfully, Hotel Riu Palace Tropical Bay Online Reputation Manager
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$230 - $524 (Based on Average Rates for a Standard Room)
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CaribbeanJamaicaWestmoreland ParishNegril
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Frequently Asked Questions about Hotel Riu Palace Tropical Bay
Which popular attractions are close to Hotel Riu Palace Tropical Bay?
Nearby attractions include Mary, Gate of Heaven Catholic Church (3.4 miles), Seven Mile Beach (2.9 miles), and Bloody Bay (0.2 miles).
What are some of the property amenities at Hotel Riu Palace Tropical Bay?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Hotel Riu Palace Tropical Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Tropical Bay?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Riu Palace Tropical Bay?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Tropical Bay?
Conveniently located restaurants include Fireman's Lobster Pit, Office of Nature, and Rasta Ade Refreshments.
Are there opportunities to exercise at Hotel Riu Palace Tropical Bay?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hotel Riu Palace Tropical Bay have an airport shuttle?
Yes, Hotel Riu Palace Tropical Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Tropical Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Tropical Bay offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Does Hotel Riu Palace Tropical Bay have any great views?
Yes, guests often enjoy the ocean view available here.