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About
#16 of 68 B&Bs / Inns in Negril
Location
5.0
Cleanliness
3.7
Service
3.9
Value
3.7
Kaiser’s Located On The Beautiful Westend Cliffs Of Negril Offers The Most Spectacular Tropical Accommodations With Rooms, A Luxurious Sea–Front Bar & Restaurant, Crystal Clear Caribbean Waters, Private Sun Decks Lined Along The Cliffs And Easy Sea Access For Swimming & Snorkeling. Join Us At The End Of The Day For An Exotic Dinner Complete With Live Entertainment Only
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Concierge
Non-smoking hotel
Wifi
Restaurant
Breakfast available
Laundry service
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Room features
Air conditioning
Kitchenette
Microwave
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Location
66Somewhat walkable
Grade: 66 out of 100
39Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
West End Road, Negril Jamaica
Getting there
Rental CarsSee all Negril rental cars
23Reviews2Q+A3Room tips
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Kaiser's Hotel is the perfect spot to enjoy the sunset..the Westend is awesome My family and I had an amazing weekend experience Reservations and check-in, Sanita was excellent.. sweetest little lady on property.. The housekeeping ladies were very swift in getting the check out room ready for our arrival.. the ocean/pool room was worth it. The lady and the young man at the bar/restaurant were ok... the best omlette I've had, chef thanks a million.. Mr. Melbrooke (Security Manager) and Mr Richard Smith (Property Manager) thank you Sirs from my family and I. Mr DJ....lol who made me feel like a celebrity "Finally met you my Facebook friend, etc.....". Smiling.. you had me dancing in my room with em songs.. Thanks a lot for the experience....
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The location: Magnificent The Staff : More than friendly , makes you feel at home even though your far away The Food : Goes hand in Hand with the staff, as they prepare everything fresh AND according to your wishes
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Review collected in partnership with this hotel
Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trudy Ann Knott, Guest Services / Front Office at Kaiser's Hotel
Responded Sep 3, 2020
Good morning LauryFe, Thank you so much for your feedback, we sincerely appreciate your testimonial and look forward to the opportunity to host you again in the near future. Regards, Trudy Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had booked a weekend at a nother resort and was left stranded after the place turned out to be uninhabitable. I happend upon Kaiser and they had four rooms clean and read for us to view and book. It really was a great experience. Continental breakfast had no egg and only hot or cold beverage but it was tasty. Staff is very polite and the place was very clean.
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Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip: ask for what you want.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trudy Ann Knott, Guest Services / Front Office at Kaiser's Hotel
Responded Sep 3, 2020
Good morning Jan, Thank you so much for your testimonial. We sincerely appreciate you taking the time to share your feedback with us and look forward to the opportunity to host you again in the near future. Regards, Trudy Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I, just returned from one full month at Kaisers.We have stayed at many places up and down the cliffs including a few high priced Westend villas.when you take Kaisers room price,view,and peacefulness,into consideration for us,we will return year after year,we already booked for next year.Anyone that is familiar with the west end knows, the problems that come with that territory, water pressure problems and power failures are the norm.If you can look past that, Kaiser offers a quite setting, great customer service,security,and privacy.Its their first year open, and they are trying very hard to make Kaisers successful.Trudy Anne the manager does a great job,taking care of her guests,she does her very best every day.Otis , the General manager never stops working, always trying to make the place great,as well as everyone else,just nice people.Security, is top notch,the security guy, is the most vigilant guard I’ve seen in Negril bar none.Dancer the groundskeeper, works sunup to sundown keeping the place spotless, housekeeping, sorry I forgot her name, is a very hard worker that kept our unit spotless.We had the kitchenette unit and it was more than adequate.No staff member ever asked for one thing, and no one ever tried to “sell” us anything nor was it ever even mentioned, this is a first in all my travels to Negril.We can’t wait to get back next year, as I know they still will be making improvements as they grow.And the ocean,,we already miss floating in the sea everyday that is the single reason we chose Kaisers, and it was a home run!The following pictures was the view from my room,thank you for a good time Kaisers 😋…
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kaisers_HotelNegril1, General Manager at Kaiser's Hotel
Responded Mar 5, 2020
Good morning Rob and Sue Anne, Thank you so much for choosing Kaisers Hotel as your vacation destination and your new home and away from home. It was definitely a pleasure finally meeting you after having back to back conversations prior to your arrival to ensure everything went well with your reservation. The Management & staff are very happy that you had a great time with us as you both have grown on us and became a part of the Kaisers Family. Your room is already assign and ready for your return next year and the entire Team anticipate seeing you again soon. Please continue to keep in touch and take care until then. Regards, Trudy Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at Kaisers at the end of February 2020. I went with an open mind, having basic expectations based on previous reviews. I was shocked at the level of great customer service I received. Before i arrived, management reached out asking of there were any special requests etc for my trip. Once I arrived, check in was very fast and I was provided with information pertaining to activities on and off property. My room was a fair size, and had working air conditioning. The included breakfast was a continental breakfast, but I added eggs for $2 which i thought was fair. The only issue I had was the cable was not working throughout my 3 night stay. There was an auto accident that knocked down a pole that affected the cable. I feel the cost of the room is extremely fair with what is provided. I would return again😀…
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kaisers_HotelNegril1, Manager at Kaiser's Hotel
Responded Mar 4, 2020
Good afternoon, Thank you so much for taking the time to share your feedback on your recent stay with us. We sincerely appreciate your testimonials and the Team is super happy that you had a great time with us. Once again, thank you for choosing Kaisers Hotel and look forward to the opportunity to host you again in the near future. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Came here for dinner on Feb 11th to check the place out as friends are staying next month. The bar and restaurant were completely empty, we almost thought they were closed. My wife and I ordered dinner, and the server / bartender seemed nervous about it. After what was easily over an hour, out food came. I’m pretty sure my wife’s meal was cooked there but my jerk chicken was cold. It for sure came from another vendor down the street as I don’t think they had a cook on site. Drinks were good, the hotel and grounds are beautiful. Good location on the cliffs. Not sure if I would recommend for a meal though. We were staying at samsara, and could hear the music until 2am some nights.. not sure why if it wasn’t even busy?
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kaisers_HotelNegril1, Manager at Kaiser's Hotel
Responded Feb 27, 2020
Good morning, Thank you for sharing your feedback on your recent experience at Kaisers Hotel. We do regret the portion of your dining experience that proved disappointing and can assure you that it is not the norm. We have shared your feedback with the Kitchen Team and the necessary measures are implemented to alleviate any recurrence of this nature. We are happy that you enjoyed the ambiance of the property and beverages at our bar. In regards to our entertainment, we do host local events on occasions and regret that it was an inconvenience to you. Once again, thank you for your feedback and we look forward to the opportunity to host you again to showcase the ultimate Kaisers dining experience. Regards, Trudy Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't let the lack of reviews scare you aware. Kaisers recently reopened and renovated. It is so beautiful, the food is great and the service as well. Access the water to swim or even go hang out in their cave and watch the water. I highly recommend it to anyone. Even if you just come out to support their bar and restaurant you can stay and swim and use their facilities. There is live music on sundays and a dj night with specials on fridays. Top notch.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Rooms are nice, location is good, staff is great, but they blast music really loud all day long. Sometimes nobody or two people were at the bar and the music was incredibly loud. I couldn’t hear the TV in my room. Trudy Ann said she will address the issue, but I got tired of asking them to turn it down.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kaisers_HotelNegril1, Manager at Kaiser's Hotel
Responded Jan 20, 2020
Good evening Mr. & Mrs. Gaabo, Thank you again for choosing Kaiser's Hotel as your vacation destination on your recent trip to Jamaica. We sincerely appreciate you taking the time to share your feedback on your overall stay with us. We have noted your concerns and measures were implemented to alleviate any recurrence of this nature. We hope that this did not deter you from enjoying your stay with us and look forward to the opportunity of hosting you again in the near future. Sincerely, Trudy Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been going to Jamaica for over 30 years, staying in very nice hotels. Kaisers was a grand nightclub all those years ago so when I saw it was reopening after several decades of being a broken down palace I gave the place a shot reserving a christmas stay a year in advance paid in full. Got there this just past December 23 2019. They , brand new hires couldnt find my reservation at first , showed us a tiny room on the main road with no view, I had picked out ocean front room. After much ado got a room on the ocean. Well there was no chef that night he left at 5 pm so we had to go and get dinner elsewhere. No bar, no ice etc. Fast forward to that first night and only ( I prepaid 5 nights stay) it started pouring around 5 am. The rain was coming in through the new roof on the bed drenching the mattress and hence me, waking me up sopped. The marble floor had flooded in through the balcony door making the floor a mini lake flooding all our belongings. My husband almost killed himself going down the steep wet marble steps to escape the rain up stairs in our room!!!Books clothes towels all soaked. No cook no breakfast no coffee we left and I rebooked on my phone that morning another lovely cliff hotel on hotels.com luckily finding a room! we left furious. Contacted hotel for explanation at least and refund. No luck. Said they would, now silence. The worst stay ever and I stay all over the world.…
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Date of stay: December 2019
Value
Rooms
Service
Room Tip: dont stay there not ready for guests
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
booked room one year in advance. at check-in the room we booked was unavailable. then they wanted to put us in a room next to road. then they tried to give us room with twin bed with only 2 feet on each side to move no refrigarator 1 station on t.v. tape marks on screen. after 1 hour of this they gave us the room we booked. could not use shower for the first night because grout was just done. chef went home at 5pm. had to eat at nearby food stand. It pour that night the rain came thur roof onto bed. got out of bed 1/2 inch of water all over floor suitcases soaked. went to go downstairs to use bathroom almost slipped and fell down concrete steps.
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Room Tip: worst hotel ever. would not return other 4 nights of stay we checked out next morning no...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$73 - $89 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
25
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Claim Your ListingKAISER'S HOTEL - Prices & Inn Reviews (Negril, Jamaica)
Frequently Asked Questions about Kaiser's Hotel
Which popular attractions are close to Kaiser's Hotel?
Nearby attractions include Negril Cliffs (0.7 miles), Godwin Tours Jamaica (0.7 miles), and Whoopees Park (0.7 miles).
What are some of the property amenities at Kaiser's Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Kaiser's Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Kaiser's Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Kaiser's Hotel?
Conveniently located restaurants include Blue Mahoe Restaurant, Xtabi Restaurant, and Patsy's Coffeeshop.
Does Kaiser's Hotel have airport transportation?
Yes, Kaiser's Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.