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About
#14 of 83 hotels in Negril
Location
4.5
Cleanliness
4.7
Service
4.7
Value
4.5
Travelers' Choice
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Boating
Diving
Airport transportation
Secured parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Water sport equipment rentals
Evening entertainment
Table tennis
Taxi service
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Charming
Languages Spoken
English, French, Spanish
Location
40Car recommended
Grade: 40 out of 100
100Restaurantswithin 5 miles
28Attractionswithin 5 miles
Contact
Norman Manley Blvd, Negril Jamaica
Getting there
Rental CarsSee all Negril rental cars
3800Reviews743Q+A100Room tips
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Mike and Rosemary spent 28 days at Sunset at the Palms and we found our paradise holiday where the staff cater for your every need.The beach is amazing clear azure sea and private parasols with a terrific beach bar serving authentic Jamaican food with a smile.Tree House something special quiet and peaceful woken in the morning with the sound of a woodpecker.Will will be back.Ya Mon
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Rebecca Glenn, Other at Sunset at the Palms
Responded 1 week ago
Dear Mike and Rosemary It was delightful to have you here and we hope to be able to welcome you back again soon! Thanks for the lovely review and apologies I didn't get to see you to say goodbye before you left. Kind Regards Rebecca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Beautiful resort and amazing people I apologize for my late review, but better a bit late than never. Together with my husband we’ve been to the beautiful Sunset at the Palms between June 7th to 17th to celebrate our anniversary and we are both very happy with the choice we’ve made. We were looking for a quiet small resort and we couldn’t have found a better one; so, if you are looking for partying, this is not your place. We loved every minute of our trip there and we relaxed and charged our batteries more than we would have imagined. From the moment we stepped on to the resort we were welcomed with big smiles and a cold drink. Big thank you to Kadian and to Josephine, both very professional and friendly, who helped us and made sure that we had all the information we needed and made us feel like home. We were given a room in the last row of the resort and that was exactly what we wanted – clean and just perfect for us - far away from everything. But you’ll laugh because everything it is so close at this resort, it takes you just a few minutes to get anywhere; even to go at the beach it took us just a few minutes. I was a bit concerned about being across the highway, but they have a crossing guard starting at 7 o’clock in the morning (Kamisha – very nice lady), so there is no wait whatsoever. The beach it is gorgeous, turquoise water and white sand, just a dream. We enjoyed every morning being there while everyone else was still sleeping or having their breakfast, we just loved the beach and having it just for us for a couple of hours was amazing. After that it would start to get a bit noisy because of the various locals coming to sell you things, but just a “thank you, no” and they move on to someone else. There were some floaties at the beach left by other guests (I guess) and people would take them as they were coming at the beach and use them for the day and return them, but towards the end of our trip we noticed that there were a few people who were just taking them to their room when they were leaving the beach and that is not very nice. We usually travel with our own stuff, so we didn’t really care, but we saw how others they were almost fighting over those floaties, so to avoid disappointment bring your own or buy it at the store. Food was more than plenty, there was always something to eat. First it was the breakfast, then lunch a la carte in the buffet area or you could eat at the beach bar, then was dinner time at the buffet or one of the a la carte and after dinner they had sandwiches across the lobby area. So, if someone tells me that there was no food, I’m sorry but there is something wrong with you. Both me and my husband we had more then enough food and we couldn’t eat everything that was offered to us. At the a ala carte, they were starting by giving you the bread with the butter and then appetizer, soup, salad, the main course and desert, so how someone can say that it was not enough food? I usually skipped the bread, soup and salad and I was still stuffed at the end of the dinner. We had reservations at The Lotus Leaf and The Chef’s Showcase and we loved both of them. Big thank you to Chef Kenjoy who is an artist and is trying so hard to accommodate everyone’s dietary requests and to Cornelius, who is a very professional waiter. They are both great people and they are making an amazing team! Thank you for making our dinners a very special part of our vacation, we deeply appreciate it! Outside the a la carte restaurant is The Martini Bar where we meet Kirk who is a very attentive bartender and who, like many others working at this hotel, would take rounds and helping at different parts of the resort: at the beach, at different bars or restaurant. They are just like a big family who made us feel like at home. And not to forget, the Blue Coffee café was absolutely amazing, my husband enjoyed the espresso and I loved the jiggy coffee, plus they had lemongrass tea freshly picked from their garden, so if you are a tea lover you must definitely try this one. Thank you so much for including the Club Mobay at our arrival, it made a huge difference to start our vacation in style and not having to stay for hours in those huge lineups! Everything went very smooth and fast, so thanks again for including this VIP treatment at our arrival, it is very appreciated by us and other couples that we talked to! I’m not very good with names and I apologize for not mentioning other names in my review because there are lots of amazing people who work at this resort trying to make everyone happy and they deserve to be mentioned here. Thank you all for making our vacation an amazing experience! Looking forward to see you as soon as possible! Adriana & Mihai…
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Carol Slee, Marketing at Sunset at the Palms
Responded Aug 2, 2022
Good morning Adriana and Mihal, We are happy to hear from you at any time about your stay with us! Thanks for your shout out to aur amazing team, especially Kadian, Josephine, Kirk, Kemisha, Cornelius and Chef Kenroy. Our beach is truly amazing- so relaxing to spend the entire day there-or just the quiet morning time as you did. Good suggestion on bringing your onw inflatables-this is an amenity that is not provided by the hotel, but many guests do bring their own, use them during their stay and leave them behind for the use of other guests. We can't wait to see you again next year to celebrate your next anniversary!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a great relaxing getaway. Adult only vacation and the resort answered all our requests. From fresh coconuts retrieved from the trees, Jamaican beef patties, curried chicken, and other things not on the menu. Patroy, Claudette, Romaine, Kirkland, and many others did a wonderful job taking care of us. We will be returning to for another relaxation vacation.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Very exclusive not many people here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rebecca Glenn, Other at Sunset at the Palms
Responded 4 days ago
Thanks so much for your lovely review, we are delighted you had a great time and thanks for the shout out to our wonderful staff they are the ones that truly make the vacation! We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We just returned from our 2nd trip to SATP and are already plotting our way back to paradise. We love our quiet days on the beach, dining in the open air, evenings in the piano bar and all the staff who go out of their way to make us feel at home. SATP’s laidback, relaxed vibe is exactly what we need to recharge and refresh. Special thanks to Kevan, Shirleen, Claudette, Linton, Gerald, Kenroy, and Linford for going the extra mile. Can’t wait to do it all over again.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rebecca Glenn, Other at Sunset at the Palms
Responded 2 weeks ago
We can't wait to welcome you back for your 3rd Stay! Delighted you enjoyed your time with us, thank you for taking the time to post a review and for the shout outs to our great staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We did enjoy our stay at Sunset at the Palms. It’s a very quiet resort and the staff are determined to make you happy. One of our excursions was with Sinclair to visit the YS falls and the Black River. It was a great time. Highly recommend.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Make sure to book which restaurants you want to eat at in advance.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rebecca Glenn, Other at Sunset at the Palms
Responded 2 weeks ago
Thank you for your review, delighted you enjoyed your stay and thanks for the shout out to our determined staff!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our second time visiting this beautiful resort was even better than our first which was also amazing. We were warmly welcomed by Kadian at the front desk and throughout our stay, she was so friendly, attentive and helpful. Adain carefully brought our luggage to and from our treehouse. The grounds of the resort are lush and you feel like you’re in a small rainforest. Our room was so lovely (thank you Kady) and our view of Blue mountain and the goats, including babies was wonderful. We had a few times our room was not made up when we returned from the beach late in the afternoon but next time we’ll request it be made up early in the day. The beach is simply beautiful and a big shoutout to Kevin and Richard who made sure we had a lovely spot on the beach each day. The music from the vendors to right side of the beach can be loud at times but you get used to it. The food was delicious and there are lots of choices at the buffet for breakfast and dinner. Stacy took special care of us as did so many others too many to name. We enjoyed our dinner at the Lotus restaurant where I had a superb rack of lamb. We had a delicious Chefs showcase meal outside in an intimate setting. (Bring bug spray). Our returning guest dinner on the beach was simply magical and we won a couples message which was wonderful on the last day of our stay! And the bonfire on the beach that same night was spectacular. Romeo made sure to introduce all the staff at this special dinner including the gentleman and his crew who made the bonfire. Mr. Bloomfield sat at our table and was a wealth of knowledge about the resort. I mentioned to him that my wife loves boiled eggs in the morning but they would be easier to eat with an egg cup…2 days later there were egg cups at the breakfast grill! I can’t say enough about the staff from the minute Harry dropped us off till he picked us up at the end of our stay. Everyone gave warm hellos each day during our stay and went out of their way to make us feel like part of this big welcoming family. Until next time Sunset at the Palms! …
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Rebecca Glenn, Other at Sunset at the Palms
Responded 2 weeks ago
We can't wait to welcome you back! Thank you so much for the lovely review and for all the staff mentions. We are delighted you enjoyed your time with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My sister and I stayed at Sunset at the Palms from Mon-Fri in Feb 2023. Before I get into the review: HIGHLY RECOMMEND!!! By far the best resort I’ve ever stayed at. Now for the review! Why we chose Jamaica: Our parents brought us to Jamaica 20 years ago and I didn’t remember much, but I did remember absolutely loving it, so I really wanted to go back. I also wanted the vibes that are so unique to Jamaica and can’t be found anywhere else in the Caribbean or Latin America. Why we chose SATP: In searching for resorts, our top two priorities were 1) all inclusive and 2) lush surroundings. I don’t always mind when resorts are in cities, but for this trip I was really in need of some relaxation. I wanted to see palm trees and flowers from my pool chair, not a towering building or concrete. I stumbled upon Sunset at the Palms and knew right away it was exactly what we were looking for. It was slightly over budget, but luckily found a bundled flight and resort deal on Priceline that made it work. Airport transfer and Club Mobay: I can’t say for sure how long customs would’ve taken without Club Mobay but the line looked very long and we were so thankful to be brought straight past it. We booked a round trip airport transfer with local- and family-run Easy Breezy Tours after reviewing tons of glowing recommendations. Brian was AMAZING! The price was right, he arrived early and immediately cracked open a couple Red Stripes for the 1.5 hour drive, and was a wealth of knowledge and recommendations. He was also right on time for our return and his vehicle was comfortable and air conditioned. We will absolutely book airport transfers and excursions with Brian when we return. Tips: You’ll read and hear it a million times before you arrive, as I did, and it’s true - there are many, many vendors and you will be approached often when you’re on the beach or off the resort. If you’re anything like me, you need to practice getting straight into the “no thank you.” Really - just “no thank you” and you’re good! Don’t be like me and feel obligated to say “maybe later.” Also, if you don’t want to be approached on the beach I’d just recommend sitting further from the water and you’ll have no issue at all. Resort staff: Everyone who works at the resort is kind and the service is amazing. By day two, everyone knew our names. Kimberley was our housekeeper and did a fabulous job every day. Kevan at the beach was so helpful and sweet. Clevon brought a smile to our faces every day. Kirk, the beach bartender, made delicious drinks. Charlene’s service and memory was impeccable - she knew how we liked our coffee after day 1! There are many, many more whose names I wish I could recall because they’re all fantastic. The resort: The foliage, flora and fauna are seriously UNBEATABLE. The gardens are maintained so well by immensely intelligent and caring gardeners. We spent hours just walking around the property and found new flowers and plants each day. One day, one of the engineers gave us the most beautiful bouquet - it was such a special and thoughtful gesture that we’ll remember forever and serves as a testament to this resort and the people who work here. It also goes without saying that the rooms here are gorgeous. We paid a little extra for a deluxe room but I don’t think you can go wrong - every single treehouse has a beautiful, lush view. The vibes: If you’re looking to relax and recharge, you’ve found the right place. No foam parties and no loud music here. There’s always a party if you’re looking for it though, like the martini bar if you’re up late (and by late I mean 8pm - we were in our rooms by 7:30pm all but one night) or the beach bbq. Paul is the pianist and singer - he’s talented and fun! Outside of the bar, I will say that at times it almost felt too quiet - we come from a hard-of-hearing household and I sometimes felt myself having to lower my voice at dinner. I think this is just a “me problem” though LOL. The food: This is probably the thing I was most worried about because my sister is a picky eater and I knew this was a smaller resort with fewer restaurants. Fear not - there are not fewer options - there’s truly something for everyone and it’s all done well. We did the Chef’s Showcase one night and ate at the buffet for all other meals. Our favorites were the plantains, curried goat, stew beef, jerk chicken (at the beach) and the ribs (beach bbq). I was also impressed with the variety and quality of all the cold seafood salads - these aren’t usually my thing but I tried and loved them all! Mosquitoes: I didn’t think these would be a problem because I didn’t see them mentioned in any reviews in the Jan-Feb timeline but I prepared because they always tend to find me. I was right. I was so glad we brought a couple cans of bug spray - it was very necessary (for me… they didn’t seem to bite my sister at all). I regret buying the Bug Bite Thing because it didn’t work, however I did bring hydrocortisone cream and that did the trick. I will note that if you time things right, mosquitoes shouldn’t be a problem at all. Try to be in your room getting ready for dinner from 5-7pm - I don’t think I had a single bite outside of these hours. Also, the resort sprays (eco-friendly) every day so they try to make everyone as comfortable as possible. Excursion 1 - Mayfield Falls: I was most excited for this excursion because we did it when we visited the island 20 years ago and I remember it being my favorite part of the trip. I can now say it was just as wonderful as I remembered. We booked this tour through SATP and our driver was prompt. The drive to the falls allows you to see so much more of the island. The falls themselves are breathtaking - clear blue water, so clean you can open your eyes underwater and it feels no different than above ground. There are deep pools you can jump or dive into, underwater caverns to swim through, falls that give you a neck and back massage, clay you can rub all over to heal skin and much, much more. This is not a commercialized or touristy spot and that’s what makes it so great. I believe our tour guide was named Lester - he was so knowledgeable and kind. Our group was just me and my sister - he held our phones the entire time, took tons of great photos, gave us plenty of time to relax and swim and he could even tell how interested my sister was in knowing about all the plant life so he went into great detail about all of it. One note about how this works, we paid for transportation through SATP but you also have to pay $20pp cash for the tour when you arrive. It’s listed as an entrance fee, but please understand it includes the tour. $20 is WAY too cheap for the quality of the tour, so bring cash and tip accordingly! Unfortunately we got the impression that many people don’t tip at all which is a massive shame. The 20% guidance shouldn’t apply here - pay what you feel it’s worth. Excursion 2 - Rick’s Cafe Sunset Cruise: We were on the fence about this since it was such a short trip and we wanted time to enjoy all the resort had to offer but we’re so glad we ended up booking this! You hop on a large catamaran and head out for some snorkeling and caves. The snorkeling was so cool - I actually saw nearly all of the fish pictured in the infographic on the boat and the biggest starfish of my entire life. Seriously - like 2.5 feet in diameter! Then we got back on the boat and went to Rick’s Cafe. I will admit this part felt a bit rushed, but know you can always speak with your captain and take a taxi back to resort if you feel you need more time. We had some shrimp (expensive but good), I jumped off the shortest cliff (careful - very slippery), and watched someone dive from the highest cliff (60 feet - WOW!). When we got back on the boat it was a massive party - lots of booze, fun, music and dancing! Anywho, one of the most poignant things I can say in this review is that this is the first time I’ve returned to work after vacation and felt like I had healed substantially from burnout. I’ve been on many vacations over the past five years, some cheap/some expensive, some near/some far, and some short/some long. This is the one that has felt most true to the definition and purpose of a vacation. If there’s anything you take away from this review, let it be this. I am so grateful for the people of Jamaica and their beautiful country for giving me this experience. We can’t wait to send our parents here, and I can’t wait to return myself!…
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
Response from Rebecca Glenn, Other at Sunset at the Palms
Responded 3 weeks ago
Dear Melissa, thank you for such an amazing and thorough review. We are delighted you had the chance to relax and unwind whilst with us and so pleased you enjoyed your stay. Thanks for the shout out to our great staff we hope we can welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose the Sunset At The Palms resort to celebrate our 50-year anniversary based on location, size, adults only and atmosphere. We were focused on a more peaceful environment that a smaller / boutique type resort would offer. This review is based on these objectives. Before listing the pros and cons we want to state we will definitely consider returning to this resort: - the beach is excellent and crossing the road to get there is not an issue - the washrooms have been recently remodeled and you are greeted by a staff member who sets up your lounge chairs and cocktail table right where you want them. There is never a shortage of chairs regardless of the time of day. There is plenty of treed shade locations if you so desire. Lunch is prepared on site and bar service is good. - our Treehouse [deluxe unit] was very comfortable and the porch with daybed was a definite plus. The washrooms need an upgrade to the lighting and the electrical outlets (plugs tend to fall out). The walk-in shower is good. There is a muli-outlet charging station for electronics at the desk. - the "jungle" surrounding the treehouses creates a very peaceful and beautiful environment - add the many species of birds singing and the atmosphere at this resort is awesome. - the staff are a definite positive - we never had an issue with the staff and any issues or needs we had were addressed professionally _ the breakfast buffet is very good, the lunch menu is somewhat limited but the quality is good, the dinner buffet choices and quality did not meet our expectations for a four star plus resort {OK but not great]. - we sensed this resort is working very hard at upgrading their facilities since they took ownership and covid undoubtedly added to the challenge of getting these upgrades done. - the menu and food quality at the alacarte Lotus Leaf restaurant was very good but we did not enjoy the Chef's Showcase and would not recommend it. In summary this resort has five star potential with renovations and food quality upgrades. …
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Rebecca Glenn, Other at Sunset at the Palms
Responded 3 weeks ago
Thank you for taking the time to provide such a detailed and balanced review. It was a pleasure talking to you whilst here at the resort and we appreciate the feedback you gave. Happy Anniversary again and hope we have the chance to host you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Well, the last of our beach wear is washed and put away. :-( I am hesitant to write a review as I don't want this hidden gem to become so popular and then become over-priced, like so many resorts do; but how can one not give a review to such an amazing hidden gem?! To start, this resort is NOT for partiers or those who want to have loud pool music all day long (thank God!). This was our eighth time back to our beloved Jamaica, first time at Sunset at The Palms (definitely not our last!). We flew with Air Canada Vacations which includes ground transportation. On the way IN we booked a private taxi as we just want to get there and not have to stop at 2,4,6 other resorts on the way. We took the shared bus back to the airport. The ride from MoBay to Negril can be long! Sunset at the Palms offers the Club MoBay VIP arrival option. DO IT! You have to email the resort with your flight info as soon as you have it. (Be sure to advise if there are any changes). Someone from Club MoBay will meet you at the bottom of the jetway, help you collect your luggage and get you through customs in a "Fast Lane". When we got there, it was not very busy but I can only imagine when it is how beneficial this service is. By the time we got out to meet our taxi (Brent's Taxi - you can find him on Facebook), it was about 2 pm (our flight arrived at 12:55). We got to the resort about 3:30 pm with nothing but traffic (zero stops). So it will take a minimum of 90 minutes in a private taxi. Upon arrival into SATP, you are immediately transported into a zen, calm atmosphere. The open air lobby and heavy vegetation is so calming. We were greeted with warm smiles and a virgin rum punch (you can add a shot of rum if you want). Check in was smooth and easy. You get two electronic room keys, two TOWEL cards and a lock and key for the safe. Don't forget to bring you towel cards or you will not get any beach towels. Each day you can trade for clean ones in the afternoon, or get your card back and get clean towels the next morning. Your choice. Our room was ready so we were escorted there immediately with helpful directions of where things were along the way. We booked a deluxe room. If you are a light sleeper, BOOK A DELUX room. (further away from the road) I am a light sleeper and I could still hear the road noise early in the mornings. Jamaican's "communicate" with honking their horns :-). This can be annoying at 5 am but honestly, I either got use to it, or it got less as the week went on because I stopped hearing it. The sweet chirping of birds wake you in the morning and the tree frogs sing you to sleep. It's truly magical! We were in cabin/room 405. Anything along this back row would be amazing in our opinion. The deluxe rooms only have shutters with screens for the bugs. The door to the porch is glassed. The ceiling fan in our room was broken when we arrived and maintenance came and had it replaced/fixed immediately. Having the A/C and ceiling fan allowed us to have very restful sleeps. In the day we opened the shutters and let in the beautiful breeze and closed them in the afternoon on our return from the pool. The bed was VERY comfortable and there was an ABUNDANCE of pillows. My husband and I have travelled a lot and have done some very high-end vacations. If you are use to high-end and need this on your vacations perhaps look elsewhere. We felt that the rooms offered everything we needed. There were enough drawers and more than enough hangers for all of our clothes (as always, we brought way more than we wore!). The water pressure was AMAZING. However; for me, the hair/body wash products supplied were not to my liking. I have a lot of hair and it's long. I always bring my own cream rinse but next time I will also bring my own shampoo and body wash. What is offered would be okay if you have short hair, maybe? I've used the same body wash for years and prefer mine so will bring it next time. I think these items are a personal liking. We found the shampoo to be very watery and I had to wash my hair at least twice, usually 3x every night to feel like it was clean. Not a complaint really, just an FYI on individual wants/needs. The bar of soap lasted the whole time but Amanda, our amazing room attendant, gave us a new one after a few days which we didn't need but were thankful. The walk-in shower in our bathroom was massive and the bench was great for shaving your legs! We had brought an extension cord as well as a multi-plug/USB charger as I'd read they may be needed. We did not need either. There was a multi-plug/USB charger by the desk, a plug on either side of the bed and another one in the hall, as well as one in the bathroom. These were more than enough to charge our watches/phones/tablets, etc. We even brought a USB charged bug light that we kept plugged in the entire week and did not need to unplug for something else. Each night around 5 pm the grounds keepers come around and spray for the bugs. We never saw one bug in our room, or outside for that matter. Lots of geckos and beautiful birds but that was all we saw. There are sand flees (or whatever they are called), so be aware when going to the beach. We brought bug spray with high deet as well as after-bite and left there. I got a few bites on my feet but nothing more than I get at home. The resort will automatically reserve you for dinner at the Lotus restaurant, as well as the Chef's Showcase dinner. You can changes these if you want. The Chef's showcase is usually outside but it was raining so ours was inside. It was really delicious. We had the late seating for this (8:00). This is quite late for us to eat and we would switch it next time to the 6:30 seating. Our Lotus dinner was the early seating (6:15) by 7:45 we still did not have our main course and others were finishing their deserts so we got up and left. We won't bother doing this dinner again. I cannot take so long to eat my dinner. It's a personal thing and may not be a big deal for most. The buffet was delicious both for breakfast and dinner every day. Lots of options for various food likes/dislikes. Lunch is served off a menu and is limited. We get why they likely don't do a buffet for lunch as most ppl are at the beach and only having 86 rooms, the need just isn't there. We thought it was nice to get into the shade and enjoy a served lunch so for us it was great. Every Wednesday a buffet dinner is served on the beach and then there is a massive bonfire and band. To be very honest, we didn't make it for the bonfire! LOL We had a delicious dinner and then went back to the room. I was asleep by 7:30 and my husband turned his light out at 8 pm. Next time we will have an afternoon nap so we can stay up and "party" on the beach. LOL Piano Paul is, simply put, wonderful! Such a sweet man! "something like that"! :-) The piano tuning was horrible and would be better if they bought an electronic one so this was not an issue. Years ago my husband sold pianos and the first night we looked at each other like (this guys sucks). Quickly we realized it was a piano, not Paul. Being out in the open in the Martini bar/lounge and constantly exposed to the humidity wreaks havoc on the poor piano. NOTE to MGT... please get Paul an electronic piano so we can enjoy his amazing talent to the fullest! We are not big beach ppl. We did venture down there a couple of times and the insanely loud, pounding music coming from the ppl immediately to the right of our beach is definitely a big negative for us. The lifeguards and beach staff are amazing. They will bring you a lounge chair and table when you arrive and pick out your spot for the day. Flags are offered if you want lunch served to you. Or you can go back up to the beach bar and eat there. We walked the beach and agree with others. The beach at SATP is literally THE BEST BEACH along the entire strip. I told my husband that the next time I want to spend more time there (despite the loud music) as it was truly that beautiful. We spent 90% of our time by the pool. Clevon is such a doll. Kevin, on Clevon's day off was also amazing. The "tree guts" blow into the pool a lot and keeping it skimmed out is a full-time job when it's windy! LOL This resort is built AROUND the vegetation so the pool has a lot of palms that it was built around. There is not a ton of sun but more than enough for us. If you want to lay in the sun all day, the beach may be better for you (?). Having not a ton of sun, the pool is NOT warm. LOL Maybe we got use to it, but it did start to feel warmer after each passing day. You can't take your time getting in. As Nike says, JUST DO IT. Once you are in, it's really nice. It will definitely cure any hangover quickly. LOL Delroy at the pool bar is so sweet. He is always ready to serve his yummy drinks and the popcorn in the afternoons... OMG! It's the best popcorn I've ever had. Maybe the oil they use? DELICIOUS! The goats... TOO sweet! The grounds crew moves them each morning along the back row to graze. The babies run around free and one day they were grazing along the path back to our room. How I didn't pick one up to cuddle is beyond me. They are SOOOO cute! Won't say how I know this... but they LOVE fruit. :-) Every single person from the Concierge team, room attendants, chefs, wait staff, grounds keepers, etc. are the most friendly, kind and hard working people! I cannot say enough on how amazing they all are. When you go, because you should, bring an extra bottle, or two, of: sunscreen / bug spray / after-bite / Tylenol / Day-Night-Quill and give to the staff. Everything in Jamaica is very expensive and not easy to get like we can on the mainland. Bring extras to leave as a small token of your appreciation of their very long days and constant smiles. Until we see you all again sweet humans of Jamaica... #ONELOVE…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Carol Slee, Marketing at Sunset at the Palms
Responded 4 weeks ago
Good morning Q6496Ckellyo, WOW!!! What an amazing review! Thanks so much for your lovely description of the Sensory Magic of Sunset at the Palms! And for the kudos to our wonderful staff! We're so pleased that you found our unique resort and can't wait to welcome you back again!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sunset at the Palms is the perfect tropical vacation for a cold winter getaway. The landscaping is lush and green, the staff is helpful & gracious, the food was delicious & presented beautifully. This adults only resort is the perfect size, there's room to breathe and privacy. We relaxed at the beach & floated in the warm ocean water. Just what we needed to celebrate my birthday! Special "shout outs" to Cornelius, our friendly server and Paul at the piano, who knew every request (even though it was his first day!! haha!)
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Carol Slee, Marketing at Sunset at the Palms
Responded 4 weeks ago
Dear paige35, We're pleased that you got away from the New England cold to spend some time in our tropical paradise. Thanks for the shoutout to Cornelius and Paul and please come back to celebrate your birthday with us again next year! Or sooner!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$362 - $630 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunset at the palms hotel negril, sunset at the palms negril, sunset palms jamaica, sunset palms negril, sunset at the palms resort
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
85
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Claim Your ListingSUNSET AT THE PALMS - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Negril, Jamaica)
Frequently Asked Questions about Sunset at the Palms
Which popular attractions are close to Sunset at the Palms?
Nearby attractions include Bloody Bay (0.1 miles), Seven Mile Beach (3.0 miles), and Half Moon Beach (3.8 miles).
What are some of the property amenities at Sunset at the Palms?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunset at the Palms?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunset at the Palms?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunset at the Palms?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Sunset at the Palms?
Conveniently located restaurants include Flag City, Fireman's Lobster Pit, and Office of Nature.
Are there opportunities to exercise at Sunset at the Palms?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sunset at the Palms have airport transportation?
Yes, Sunset at the Palms offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunset at the Palms?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sunset at the Palms?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Sunset at the Palms?
Many travelers enjoy visiting Daniel Greenland Tours (4.9 miles).