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Sunset at the Palms

Traveler (4712)
Pool & Beach (1113)
Room & Suite (891)

About

#9 of 80 hotels in Jamaica
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Diving
Snorkeling
Spa
Parking
Wifi
Internet
Hot tub
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Massage
Adults only
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Air conditioning
Private beach
Housekeeping
Coffee / tea maker
Flatscreen TV
Hair dryer
Private balcony
Room service
Safe
Iron
Minibar
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, French, Spanish
3,248Reviews
555Q+A
100Room tips
Traveler rating
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Popular mentions
Going into this trip I had high expectations reading all the great reviews at this hotel, but unfortunately it didn't live up to them. Pros: The hotel grounds were kept exceptional and everything was very beautiful on-site at the hotel. The hotel pool was small, but very nice as well with a swim up bar. The food was good, but not great at the buffet (more details on the food below). Cons: The think the biggest disappointment was the service. It was very hit & miss, half the time the service was good and workers were pleasant. The other half of the time the workers just looked upset being at work or actually having to help you with something. The 2nd biggest disappointment was the beach. They promote the beach as private which isn't really true. There were random people walking on the beach constantly trying to sell you joints. Unfortunately it wasn't a one time occurrence it was pretty much every 20-30 minutes. It got to the point we stopped visiting the beach altogether. Other disappointments, were the "Chef Showcase" dinner, the service was so slow that within 1.5 hrs of the meal we got a piece of bread, a small appetizer, and a bowl of soup. We couldn't take it anymore and left the dinner to go eat at the buffet. Other issues, but more minor were the phone & wifi in the room didn't work either. I told the front desk and they said "IT is working on it.", it never got fixed the whole trip. The only wifi is in the lobby. So, suffice it to say, I would not stay here again.
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We just returned from a beautiful, wonderful, relaxing ten days at Sunset At The Palms. This resort is a tiny slice of paradise in Negril Jamaica. It is nestled within beautiful, lush greenery and contains bungalow/tree house style rooms. We enjoyed the mountain view rooms. Although these rooms are not on the beach, it is only a short walk to the beach. As you walk to the beach, you experience many hellos from the resort staff. There is even a crossing guard to assist you across the street as you walk to the beach! The beach sits on bloody bay along Seven Mile Beach. There is a beach bar and grill where you can order some delicious lunch and fun drinks. There is also staff to assist you with setting up your lounge chairs and table. The beach has calm clear water. The beach also has trees that provide shade when the sun becomes too hot. The staff at the resort are very helpful and friendly. Claudia at breakfast and Cornelius at dinner always greeted us with a smile as we sat down for our meals. The food is delicious and the service is personal. We absolutely loved the staff at Sunset at the Palms. We had a wonderful time and absolutely enjoyed our visit. We can't wait to return in the near future!
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We stayed at SATP recently and have two sides to our reviews. Firstly positive: it is a beautiful boutique style resort. it is not a resort by any means. The gardens are stunning and villas lovely. Staff are also very helpful. Food was always lovely with plenty of choice. Beach is stunning. Negatives: 1 1/2 to 2 hour transfer. We had no wifi whatsoever in our villas and had to keep going to the lobby. Not a huge problem more of an inconvenience. There are no doors on the bathrooms! The beach - I knew the beach was across the road but...you exit the hotel, cross the road, walk through a park area and onto the beach. When it rains all afternoon there is nothing to do apart from go to your villa and watch television. Tennis courts out of action for maintenance I couldn't see anything wrong with them. If I had fully appreciated all of the above I am not sure we have chosen this resort. Excursions - we wanted to do many but the location is very distant from most (2 hours). We did do the YS falls and Black River which was amazing it took us 2 hours one way. I also don't understand why the hotels along Bloody Bay do not utilise the Scuba Caribe to do water taxis to Ricks Cafe and Margarita Villa. We wanted to go to them both and a water taxi. If the hotels could arrange a few departures a day I am sure they would be full. We also did the catamaran to Ricks Cafe, snorkerling and Margarita Villa trip which as great fun. All in all just be aware this is a quiet very beautiful resort.
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Response from Sharon P, Manager at Sunset at the Palms
Responded 3 days ago
Thanks Mrsfiesty for choosing our Resort as your Vacation Destination as well as sharing Trip Advisor review. We truly value the opinions and comments of our guests as we strive to continuously improve our product; hence thank you for bringing concerns to our attention, as we are always looking to improve our guest experience to the best of our abilities. We are happy however; that despite the concerns, you enjoyed your overall experience. We are also very much appreciative of your favorable comments about our gardens, food offerings, as well as staff; as being very helpful. Our goal is to provide the best possible service and amenities to our much appreciated guests and their satisfaction is our reward. Thanks again for your review and we hope you will continue to choose Sunset at the Palms Resort, each time you plan a vacation in Negril, Jamaica..
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I cannot say enough about this place. Seriously by far incredible, the staff was so friendly, the rooms very personal and just amazing. The food was my favorite. Loved that they had a buffet but also 2 small actual 4 to 5 course dinner options. The drinks they make are amazing (ask for pink paradise!) I liked that this wasn't a typical concrete jungle resort! It may have 80+ rooms but you can hardly tell! And then the beach, amazing food served, endless drinks, and the beach was very well kept and clean. This place is paradise!
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Response from Sharon P, Manager at Sunset at the Palms
Responded 4 days ago
Thank you so very much mrsdjrn. The Management and Team Members here at Sunset at the Palms would like to thank you for choosing our Resort as your Vacation Destination. We do appreciate your kind words of compliments about our room, beach facilities, food and beverage offerings, as well as staff as being so friendly,. At our Resort, we take pride in fulfilling the Vacation Expectations of our much appreciated Guests and their satisfaction is our reward. We look forward to the pleasure of welcoming you back to Sunset at the Palms when next you visit Jamaica.
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We just arrived home from our Sunset at the Palms 5 day vacation. We booked with a travel-agent friend that recommended the resort so we trusted in her and we were very pleased with our trip. We were looking to relax and get away and the resort gave us the opportunity with A++ service. There was never any crowding or real lines, the drinks were readily available and the people were beyond fantastic. This resort gives you the solace and seclusion you are wanting as a reprieve from the crazy and crowded mega resort. The food choices were very diverse and we were pretty pleased with all the options of the buffet and the beachside grill. The only things we were really disappointed in was that there was not more seafood options (but I heard we missed the Seafood night), the chef's table entree of chicken was a bit of a let down and we were not told ahead of time to reserve a table for dinner reservations. We arrived on Monday and could only book a reservation on Wednesday and Thursday so had to do the buffet the first 2 nights. The only real complaints (and I do hate to use that word because we truly enjoyed our stay) were that the concierge did not seem too enthusiastic with helping us book our excursions and also that the full details of the excursions were not relayed to us. We arrived at both our excursions not fully understanding that we could have booked them differently and had the opportunities to see and do other things instead of those we chose. Our only other problem was that the sun set on the beach around 6:45, but the beach bar and grill closed at 6 and then the beach at 7(which I am sure was probably a safety issue and out of the Sunset staffs' hands). Upon our first night of arrival we were so excited to watch the sunset with a drink in our hands while lounging on the beach chairs and it just put a little bit of a damper on our first hour at the resort; first that the bar was closed, second that no one told us at check in that it was closed, and the icing on the cake was when the beach security kicked us out just when the sun dipped below the horizon. So note to self-bring a few drinks from the main bar before you walk over to watch the sunset! The room itself is a perfect size (think typical hotel room size). The treetop condos were so interesting to look at from the outside-just like the pictures-we didn't take advantage of the balcony, but it definitely added to the allure. The shower was a dream, the bed could have been a little more comfortable but was a full king as promised, and the AC ran cold. The phone, nor the wifi were working during our stay which was at first a big annoyance, but did help us in the end unplug which was nice. The fridge was readily stocked with beer and water which was so wonderful and the maid service was exceptional and so sweet. Just a note that made me feel much better when I arrived: the resort is not beach side, but when they say it is a short walk-it is literally across the street (I know this point made us nervous about not booking a resort ON the beach). The crossing guard is very nice and the security on the beach is very helpful when getting over to the beach. The beach is private with the exception of locals walking by selling things (think cracker jack guy at the ballpark) but the security does a great job of making sure they don't linger or hassle you.
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Response from Sharon P, Manager at Sunset at the Palms
Responded 6 days ago
Thank you so very much GypsyHustler for choosing our Resort as your Vacation Destination as well as sharing review on tripadvisor. We are always eager to hear what our Guests enjoyed and how we can improve. Kindly accept our sincere apologies; especially as it relates to the reception from concierge as well as security on our beach property. We are happy however; that despite the concerns, you enjoyed your overall experience. We are also very much appreciative of your favorable comments about our room, beach facilities, food and beverage offerings, Our goal is to provide the best possible service and amenities to our much appreciated guests and their satisfaction is our reward. We look forward to the pleasure of welcoming you back for another wonderful vacation.
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PRICE RANGE
$215 - $556 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunset at the palms hotel negril, sunset at the palms negril, sunset palms jamaica, sunset palms negril, sunset at the palms resort
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
85
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