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Traveler (5475)
Pool & Beach (1399)
Room & Suite (1077)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sunset at the Palms
Updated 08/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 86 in Negril
Location
4.5
Cleanliness
4.7
Service
4.7
Value
4.5
Travelers' Choice
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Boating
Diving
Airport transportation
Secured parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Water sport equipment rentals
Evening entertainment
Table tennis
Taxi service
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, Spanish
3665Reviews717Q+A100Room tips
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Most Recent
karenL2 wrote a review May 23
Elgin, United Kingdom1 contribution3 helpful votes
+1
We were looking for a quiet relaxed holiday and this ticked our boxes. In real time was even better because of most of the staff. There are always people that love their jobs and should be proud of their service and here there were definitely lots of people who shone! This resort is set in a real jungle, no concrete jungle here just wooden huts in lush canopy! I felt safe with regard to wild life. Each hut has fine wire on the windows with wooden slats and brilliant air con. We were in hut 408. The concoughany from the wild life at night is so calming. Either the frogs and insects or the birds as sunrises. Sunsets are amazing! Even if you are looking at the weather before you go like I did, do not despair it does not rain and thunder all day if at all, just clouds over in the afternoon, the sun still amazed us at each evening, just stunning. The beaches this side of Jamaica are what drew us here . The beach was beautiful we sat a row back from the sea; so not to be disturbed by the folk selling along the shore line; security do a grand job of moving them on if you are not enjoying their company. The staff at all the service bars and restaurants did an amazing job. I do hope that more staff are taken on when the resort is at maximum capacity as one person at a bar serving when we were there I felt was at times pushing it and most staff seemed to be there from sunrise to sunset, even longer. The breakfast area and blue coffee bar was amazing, breakfast and dinner are buffet, so help yourself. Lunch is al-a-carte. Five evenings a week at the Martini Bar, Paul; ‘FTP’ as I called him, played some of his ‘First Time’ tunes on the piano that amazingly in the humidity is sounding amazing with his talent. I just wish I could of stayed longer and enjoyed your paradise more. Thank you for an amazing holiday, I did not want to leave. x We found a taxi from the hotel that gave us a good price to go to Benta Falls and a Rasta village. Please research these before you travel see what you think. Rather than the main tourist waterfalls, we just wanted something away from it all and we think that we came up trumps thanks to our taxi’s local knowledge. Lady Boss Glass bottomed boat at the beach took us out for a night snorkel. They do other trips too. Was amazing. I dive and have never been lucky enough to of seen a turtle but I did here, plus squid, octopus, sting rays, moray eel, baby lobster (out of season in May to eat, only holiday disappointment really) plus loads of other sea life and fan corals: just a shame the corals around there are suffering, maybe the storms or just the changes in the seas nowadays?
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Date of stay: May 2022Trip type: Traveled
3 Helpful votes1 Save
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Response from Carol Slee, Marketing at Sunset at the Palms
Responded 3 days ago
`Good morning Safari, We so pleased that you found the holiday you were looking for in our natural Jamaican jungle enjoyed from the balcony of your treehouse! Thanks for letting us know that the staff was amazing-they are our greatest asset! Lovely that you found some off the beaten track Jamaican attractions and how exciting to see a sea turtle!!! Please do come back and visit us again soon!
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Kerrith wrote a review May 22
Quebec City, Canada2 contributions3 helpful votes
If you are looking for privacy, jungle feel and amazing staff this is the place. Let's start with the accommodations..... you will be staying in a private bungalow with AC nestled amongst the jungle. Inside you will find a king bed, desk a couple of chairs, walk in shower (2 shower heads and body jets) and a closet. There is a small fridge with Red Stripe, Coke and water which is replenished each day. The grounds are beautiful. Flowers and tropical plants everywhere. There are somethings that could do with an upgrade. ( pool bridge, pool deck, lime on shower heads) Otherwise it is really an escape. There is a small pool and the beach is just a short 5 minute walk past the security gate. The beach is immaculate...... whenever you're ready head over and they will place your beach lounger with a side table where ever you would like. Water is fantastic. My only disappointment was the food. -The morning buffet was fantastic with an egg station, fresh fruit, pancakes, french toast, pastry table and always a local Jamaican food. Don't forget to have some Blue Mountain Coffee.... sooo good! -The lunch menu was small and it was mainly sandwiches, burger or fries. The grill on the beach had a few more choices but not a lot of variety. -Dinner buffet was just not good.... food was often under/over cooked and sometimes not hot. They did have different theme nights so that it wasn't the same but it just didn't hit the mark for the price point of the resort. - The Lotus Restaurant (only restaurant) was delicious. We were wishing we could have eaten there more but with COVID there were limited days it was open. The menu again was small but I was happy with my meal of lamb. It is plated gourmet style so don't expect large portions. Would I go back to the same resort? I think I would but NOT for the food...... the staff, bungalow and beach were all incredible. I would budget to plan more dinners away from the resort. ** I did meet a great Taxi/Tour driver if you are needing one "Lewis Taxi Transfers and Tours" the drivers name is Sean **
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Date of stay: May 2022
Value
Service
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3 Helpful votes
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Response from Carol Slee, Marketing at Sunset at the Palms
Responded 5 days ago
Good afternoon Cdnkerrith, thanks very much for your constructive review. We do have some refreshing of the resort in our plans in the areas you have mentioned and as noted, the natural beauty of our gardens and beach is outstanding. We apologize that the food did not meet your expectations and will be reviewing our dining options with our management and culinary team. We do hope that you will try us again and we will work hard to meet your dining expectations!
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Dean wrote a review May 19
1 contribution3 helpful votes
My wife and I were very pleased with the accommodations as well as the friendly service that we received on a regular basis. The food was excellent and the rooms were very comfortable and private. In particular we would like to thank Lynette who ran the gift shop: she went above and beyond her duties to ensure that my wife was satisfied with her purchases. Hope to see all you guys again next year as well! Mr & Mrs Dean & Levina Murrell
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: All rooms are good as far as privacy goes;
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3 Helpful votes
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Response from Carol Slee, Marketing at Sunset at the Palms
Responded 5 days ago
Good afternoon Mr. and Mrs. Murrell, So glad you were able to relax in our private tropical gardens! Thanks for the shout out to Lynette, happy to hear that she went above and beyond. We look forward to welcoming you back next with the same friendly service!!!!
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Stéphanie R wrote a review May 14
Quebec City, Canada8 contributions2 helpful votes
Everything was so perfect. We are not fans of allô-included resorts but this one was special: the staff, the food, thé atmosphere, the gardens, the room, are just so perfect! We appreciated everything! We will definitily come back!!!
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from Carol Slee, Marketing at Sunset at the Palms
Responded 5 days ago
Dear stephdubic, We're so happy that you tried Sunset at the Palms because as you experienced, we are not your everyday all-inclusive! Glad you loved the food, our natural beauty and most of all our amazing staff! Please do come back and see us again soon!
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Hans A wrote a review May 11
1 contribution3 helpful votes
Just got back from SATP , everything that you would want in a relaxing vacation is there. From super friendly staff such as Laverne the amazing housekeeper that makes incredible sculptures out of towels to Delroy who does it all from master of ceremonies to server to bartender! Can’t forget Claudette who bought me coffee in the morning (sooo good!) and lunch at the beach! The beach is probably the best on bloody bay and the chefs , bartenders and crossing guard make it fantastic!!! Don’t go to the other large chains in Negril go to Sunset at the Palms and come back whole again! One love !!
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Date of stay: May 2022Trip type: Traveled
Room Tip: Book the club Mobay for sure and breeze through the airport.
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3 Helpful votes
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Response from Carol Slee, Marketing at Sunset at the Palms
Responded 5 days ago
Good afternoon 322hansa, We're so glad you found us-seems like Sunset at the Palms was just what you were looking for! Our housekeepers are really talented with their towel art and it's always a surprise to see what they create in your treehouse each day! Glad you loved the food and of course, the Blue Mountain coffee can't be beat! We can't wait to welcome you back again soon!
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Lisa V wrote a review May 9
1 contribution4 helpful votes
+1
I've been to the Caribbean before but my visit to Sunset at the Palms was unmatched and unlike anything I've ever experienced before. It's the perfect mix of serenity: spend your days lounging on a pristine and quiet beach, and spend your nights in your private and immaculate treehouse falling asleep to the sounds of the wildlife (mostly frogs, which I still miss a month later!). The lush and diverse greenery is tended to with great detail and it's something you appreciate as you walk the property. The mornings are also really special here, you wake up to the sounds of so many beautiful birds and the coffee bar has any kind of coffee you want, plus tea (with lemongrass picked from the property!). The hotel stay includes access to the airport's VIP Club Mobay upon landing which means you zip through customs super quickly (while tons of other people wait in long lines), and when you arrive at the property you get a personal concierge. Ours was Daniella and she helped us with everything from exchanging money, to booking a couples massage (do it, you won't regret it!), to arranging excursions and handling logistics for us to take our COVID tests prior to our departure. We booked the restaurant reservations (Lotus Leaf + Chef's Table) prior to our arrival by e-mailing the concierge team, which is highly recommended. We got to know one of the waiters Cornelius who went above and beyond to make our experience nothing short of spectacular, even decorating our dinner table one night and making sure we got great photos! The resort is extremely clean and while most areas are in open-air, they were taking all precautions possible to make it a safe and comfortable environment; staff wore masks and were sanitizing surfaces regularly and even asked us to sanitize our hands before sitting down to eat. What's also great is the size of the resort - it's not too small and it's not too big so you are never waiting on line for food at any of the buffet style dinners, and while you can get whatever you want, staff are always serving you. Speaking of the food, the menu is constantly changing and fresh so each night was always something to look forward to- my favorite was the seafood night where they had mussels, scallops and shrimp. Another favorite was the bacon at breakfast which was extremely delicious, and so is the "jiggy" coffee (they put some rum cream in it). The SATP beach is very private as it's surrounded by palm trees and staff helps you to whatever chair you choose, also bringing you towels and food and drinks if you like. There is also a really nice bathroom at the beach and the sunsets were the best part of the day. We also loved that at any moment we could go visit the goats on the property and we happened to see one give birth! We stayed in room 409 and because the property is so carefully designed, it felt like we had the place to ourselves because when we came out to the balcony you mostly see palm trees and birds. Each balcony has cozy outdoor furniture perfect for enjoying a quiet cup of coffee and taking it all in or reading a book. The housekeeping staff was extremely attentive, not only did they keep the room spotless everyday but any time we needed a towel they were at our door within minutes. At night, entertainment was either an intimate group gathered around Paul the Piano player or a reggae band by the pool. Paul sings everything from classic American songs to really whatever you ask him to! There was NEVER an issue of noise on the property as either activity shuts down usually by 10pm, maybe one night Paul went until 11p because we were all having so much fun. Negril is a unique place in Jamaica that I feel lucky to have been able to visit, but even luckier that my paths crossed with Sunset at the Palms. The resort, by the way, is a short drive (10-15 minutes) to other fun parts of Negril like Woodstock and The Cliffs. In summation, at SATP- I had the pleasure of feeling like I was in the rainforest, while steps away being able to also bask in the sun and relax my cares away at the beautiful beach. Thank you SATP for a once in a lifetime experience!
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Date of stay: April 2022
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Service
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Room Tip: All the rooms are great but if you have a preference, make sure to communicate it with the...
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4 Helpful votes
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Response from Carol Slee, Marketing at Sunset at the Palms
Responded 2 weeks ago
Dear Lisa, Thank you so much for your very positive, comprehensive review! You definitely loved everything that makes Sunset at the Palms unique, our natural beauty, including not only the plant life, but the gorgeous, happy birds! And of course our goat family, an important part of our gardening team! So glad you like the food and our signature "Jiggy coffee" Thanks for the shout out to Daniella and Cornelius!!! Our only regrat is to hear that this was a once in a lifetime experience. We would really love to welcome you back again!!!!!!!!!
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JamieAmanda K wrote a review May 8
Tulsa, Oklahoma2 contributions5 helpful votes
We planned a last-minute vacation and couldn't be happier with our choice to stay at SATP! We stayed from April 14th - 18th, 2022, and could have stayed much longer. All of the staff here were very accommodating and made us feel welcomed. It is such a peaceful and beautiful property. We were concerned about the reviews of having to cross the street to get to the beach, but it was no problem at all! The beach area was perfect and we had no problems getting "our" spot every day to soak up the sun and play in the water. We can't wait to return and are currently planning our next trip!
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Date of stay: April 2022
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3 Helpful votes
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Response from Carol Slee, Marketing at Sunset at the Palms
Responded 2 weeks ago
And we can't wait to welcome you back! Thanks for your positive comments about our staff, tropical gardens and beach! We'll see you soon!
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Dan H wrote a review May 8
London, United Kingdom59 contributions25 helpful votes
What a pure pleasure to stay at Sunset at the Palms. We had been waiting to take this trip for nearly two years due to Covid. Expectations were very high already, but I’m delighted to say they were completely exceeded by this place and the wonderful folks who make it so special. From our arrival at sunset, tired, hungry and bleary eyed, to the last moment when we saw it disappear in the rear view mirror, it was a joyful stay with ultimate relaxation. Each lovely room nestled among palm trees and other beautiful plants, to the point you would hardly know you are staying in a resort. You fall asleep to the sound of insects, and wake up to birdsong. The meals are fabulous, of excellent quality and showcase the best of international and local cuisine. The staff are simply wonderful, always smiling and happy to help, and really taking seriously the idea that you are their guests and you are there to have a relaxing time. The private beach is idyllic, and the little touches from live piano, musical guests in the bar, easy access to tours of Jamaicas attractions, watersports and even down to towel masterpieces on your freshly made bed make this an absolute must stay. Zero hesitation, stay here and have the best time ever. Thank you everyone at Sunset at the Palms, and well done. This is true hospitality.
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from Carol Slee, Marketing at Sunset at the Palms
Responded 5 days ago
Thank you 765danh, for your lovely review! Nothing is more important to us than to meet your expectations and even better, to exceed them! Sounds like you truly enjoyed our natural beauty and amazing staff! We know it's a long trip from the UK, but we hope that you will make it again soon so we can welcome you back!
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Audra wrote a review May 6
Boston, Massachusetts30 contributions26 helpful votes
+1
This place is too spectacular to put into words! I am a Carribean lover but this place takes the cake in every way. Tree houses are clean, private and give you the "glamping" feel. The beach is flawless, good for swimming, sunbathing, eating Jamaican jerk specialties with fast service, great drink and food service on the beach. Security makes sure no one bugs you for too long. The staff here are gems. Vanessa got my coffee each morning, busses tables at night but felt like family. Cornelius our server several times at night was outstanding. Our server at the buffet each night was top knotch - didn't catch her name but she never missed a beat. There is no such thing as "Jamaican time" here. Things come fast and with a smile. Food-best snapper had many different ways, salads, veggies, meats, etc. all just awesome! Jerk chicken on the beach was soo good. I'm known as "coleslaw girl" just the best I've ever had. Housekeeping, love the towel art, very clean rooms, bee-kind toiletries towels all great. Yvonne I think was our maid's name. She always brought extra beer and water if asked. The groundskeeper Lindford made sure I got to feed Betty and her kids with lots of shrubs. If you go on the nature walk, bring a hat, it's about 90 mins and hot! But he picked me some fresh flowers for a bouquet on my balcony, made my day. I bring about $300 for tips for the week. They deserve a few bucks here and there. You won't get better service anywhere else and although not required and many times people don't always carry tips or tip but they are always appreciated. This beach has wonderous music coming from office of nature, next door that set a reggae tone to our palm terraced beach day. Paul at the piano bar was a class act. I requested a few songs that he didn't know (ohh baby I live your way), he didn't know but he learned them for the next night. Only bit of feedback, could use a coffee maker and a pillowtop mattress but I still slept fine and didn't mind a short walk to the green mountain coffee. Got a private glass bottom boat ride from Orlando on the beach to the right for $40 per person for 2. Booked on Priceline for $220 per night. You can't find a better place for that price. The staff, food, beach, cottages, private transfer with Benji. Everything was magic. I've been to over 30 places in the Carribean but I won't go anywhere else. I am already booked to come back for my 40th birthday in August!
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Date of stay: May 2022Trip type: Traveled
4 Helpful votes
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Response from Carol Slee, Marketing at Sunset at the Palms
Responded 5 days ago
Good afternoon Audra, Thanks so much for letting us know how much you enjoyed your stay at Sunset at the Palms! It is especially good to hear so many nice things from someone who is so experienced in Caribbean travel. Thanks for your kudos to our staff, as well as Paul on the piano. He is truly a unique talent! We can't wait to welcome you back for your birthday in August! We're honored to be your spot for celebrating this important milestone!
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mikenkirst wrote a review May 5
Brantford, Canada59 contributions61 helpful votes
We spent a week at SATP (April 20-27 2022) and let me tell you it was fantastic! Being honest there are some areas that could do with a pick me up - the pool deck and the rooms could do with a spruce up but no real complaints here. If you're looking for a tranquil holiday, free from bass pumping music and ever annoying entertainment staff then this is your spot. We were treated like family from the first day, and staff always greeted us with a smile and hello wherever you went. Food was great, sure the choices are not as expansive as the 'rubber stamp resorts' but what you get is good, fresh and has flavour. Rooms are quaint, our little home in the garden was a nice place to retreat on a rainy afternoon. At night it was cool enough for us to turn off the AC and listen to the sounds of nature as we drifted off to sleep. Thank you SATP for a fantastic week - we will come home again 100%! I would like to personally thank a few special people for their friendship, Shirlene, Delroy, Kirk for your service and smiles, Josephine for quickly contacting our travel rep after days of trying to solidify our pickup time - thank you! So many of the staff were friendly and helpful it's hard to remember all the names! Also, I'd like to thank SATP for choosing an amazing entertainer in Paul, I honestly didn't think we'd really enjoy the piano nights - but there we were front seat singing along! Paul even did a special Happy Birthday to me on my 18th (I wish - lol) birthday!! Lastly I'd like to tell any returning guests or anyone thinking of booking BOOK THE MASSAGE I had the best massage I've ever had, no kidding! Until next time my friends - thank you.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: The 300-400 may be best we were in the 700 the walk was great but closer to the road and other...
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2 Helpful votes
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Response from Carol Slee, Marketing at Sunset at the Palms
Responded 5 days ago
Good afternoon Mike, Thanks so much for letting us know what a great time you had with in April! Sounds like Sunset at the Palms was just what you were looking for to relax and enjoy our natural beauty. We appreciate your constructive comments on some sprucing up which is needed and please know that we have that in our plans as travel is returning to normal. Thanks for your special shout out to Shirlene, Delroy, Kirk, Josephine and Paul! Please come back and see us again soon-we'll have your massage waiting!
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PRICE RANGE
$309 - $453 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunset at the palms hotel negril, sunset at the palms negril, sunset palms jamaica, sunset palms negril, sunset at the palms resort
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
85
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Frequently Asked Questions about Sunset at the Palms
Which popular attractions are close to Sunset at the Palms?
Nearby attractions include Seven Mile Beach (3.0 miles), Bloody Bay (0.1 miles), and Half Moon Beach (3.8 miles).
What are some of the property amenities at Sunset at the Palms?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunset at the Palms?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunset at the Palms?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunset at the Palms?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Sunset at the Palms?
Conveniently located restaurants include Flag City, Fireman's Lobster Pit, and Office of Nature.
Are there opportunities to exercise at Sunset at the Palms?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sunset at the Palms have airport transportation?
Yes, Sunset at the Palms offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunset at the Palms?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sunset at the Palms?
The staff speaks multiple languages, including English and Spanish.
Is Sunset at the Palms accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.