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Sunset at the Palms

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Norman Manley Blvd, Negril Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5229)
Room & Suite (474)
Dining (371)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sunset at the Palms
Updated 08/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 83 hotels in Negril
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Boating
Diving
Airport transportation
Secured parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Water sport equipment rentals
Evening entertainment
Table tennis
Taxi service
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Charming
Languages Spoken
English, French, Spanish
3559Reviews698Q+A100Room tips
Traveler rating
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Popular mentions
Rita Lanham wrote a review Oct 20
1 contribution3 helpful votes
I visited SATP for a week in October for my sister’s wedding and had an amazing time. Getting there can be a little draining but once you’re there, it’s easy to get into relaxation mode. The room: we were in the 100 block of rooms. Very quiet, two comfortable beds, a nice bathroom with lots of storage to unpack, and a modern shower. Unfortunately, the AC went out but the staff was on it super quick and got it running within an hour - the AC is great and it gets super cool. I slept so well there! The resort: just walking around the resort was entertainment - you’ll see birds, lizards, frogs, goats! And the most beautiful and lush plants. The pool is clean and well maintain by Clevon and is a great place to stay cool during the day and have a couple drinks at night at the swim up bar. I went to the gym a couple times as well which was clean and organized, and includes treadmills, machines, free weights, and an aerobics room. I also got one of the best massages of my life from Melissa - definitely one of the highlights of the trip. The resort has wifi but in my experience it only worked in the piano bar/lobby area. There are two restaurants - one that takes reservations and one that is a walk up. We ate at the latter place once for a live chef table dinner which was great but mostly ate at the walk up restaurant. Overall the food was amazing - breakfast was always a highlight (coconut crepes!) and there were themed dinners (Mediterranean, Italian). There is also a great coffee shop that has iced, blended, and espresso drinks - get the jiffy coffee! The beach was a 5-10 minute walk and there is a very friendly crossing guard to help cross the road. The water was unbelievable clear, clean and warm. Chairs and towels will be provided when you get to beach and you can order drinks and snacks right to your chair. For excursions we did the Boss Lady glass bottom boat with Jackson and Michael and went snorkeling, swam in the caves, and cliff jumped at Ricks. We also took out the Tiki Pon Da Sea boat which took us to an island and prepared lobster for us. 🦞 The SATP staff really made the trip - we got close to many staff members because everyone was so helpful and friendly. Nadine, Kerry, Kirk, and so many more staff made us feel like home at the resort and are the reason we will be back soon! Tips: - bring bug spray!! We got eaten up. - bring enough cash for tipping (I did $150/week) and excisions because most credit card machines didn’t work and lots of ATMs were down. - bring an insulated cup for drinks
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Date of stay: October 2021Trip type: Traveled with family
3 Helpful votes
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Melissa B wrote a review Oct 19
2 contributions4 helpful votes
I can't gush enough about how absolutely incredible this place is. Every inch is just beautiful. The staff is amazing, always ready with a smile and helpful service. They learn your name, preferences and keep your glass full. The food is out of this world. Don't miss the Jiggy coffee or the traditional Jamaican breakfast (not for everyone, but everyone should at least try once.) It was hard for us as first to stand back and let someone else do everything for us, but we quickly got used to being pampered. Keep an eye out for Delroy, Venessa and Melissa. They took great care of us and made us feel like family. We just returned home yesterday and are already starting our next trip. Should you go? Ya mon!
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Date of stay: October 2021Trip type: Traveled as a couple
2 Helpful votes
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Erica M wrote a review Oct 13
Cutler Bay, Florida37 contributions17 helpful votes
From the moment you arrive until you leave you are family. My first time here and it will no be my last. If you don't have this on your list of places please add it. The pick up at the airport was a little rocky however the moment the driver pulled up at the entrance the magic begins. The staff before the arrival was so warm and friendly. They answered all the questions and did follow up. Daniella is amazing. Always so respectful and helpful. The property is truly paradise. Well kept areas and the so clean. You actually feel like you are walking into a whole different world. The rooms are clean and comfortable and the "bathroom" OMG that shower is perfect. Beds are comfortable and the view is breathtaking from your room. The AC works perfect and you can hear the stillness of the day. Everyone is so friendly and accommodating. The food is excellent. The Chef Showcase night is very classy and entertaining. If I had to change something here I would change the option to have more Authentic Jamaican cuisine. I think most Americans go to Jamaica to enjoy the Jamaican food so more options for Jamaican food at dinner would be good too. The beach, the beach the beach, OMG I cannot begin to describe the nostalgia here. It is just an experience you have to have yourself. The staff here is so willing to serve and to please. The kitchen there is so good, so many options to choose from and they are renovating when I was leaving so even better. I am almost afraid to say how good this place is for fear of it being too packed when I am ready to book again LOL. I have to give credit where it is due. I have been on vacations to a lot of places in Jamaica and this by far is the place to be. The service is beyond what I could ask for I was never disappointed. Oh yes, just to mention they have drivers on the property and we met Mr. Manna, a very pleasant and awesome driver who cared for us while we were out with him. Sunset at the Palms is an amazing place and definitely a home away from home. I wish I could remember everyone's name the way they remembered mine. To the staff I am so impressed with all of you, the way you care for your guest. The management team was always visible as well. The cleaning staff took care of the details of making your room each day and I want to thank them for their hard work and dedication even when they feel on one is looking. A HUGE thank you to the staff and entire team at Sunset and the Palms from the McEwans. You all are amazing and I cannot wait to see you all again.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Room Tip: All villas are good
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3 Helpful votes
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Samantha wrote a review Oct 11
Columbia City, Indiana3 contributions2 helpful votes
We just got home from our stay here, it was amazing. Staff are helpful, supportative and so nice! Our room was perfect, quiet and surrounded by trees. Supper menus change daily so we had a great variety to chose from. We will definitely be coming back! If you're looking for a resort that is more relaxed and secluded, you need to come here!! Oh and they have goats! Very happy with our stay.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Always ask the front desk about transportation to your excursions and for the COVID test. They...
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2 Helpful votes
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Susan V wrote a review Oct 4
2 contributions4 helpful votes
Sunset at the Palms is the best resort that is unknown to most. It is small which makes it very personable and service is personal. Other reviews have described the resort well. There is absolutely nothing missing from this amazing Jamaican resort!
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Date of stay: September 2021
Rooms
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3 Helpful votes
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PRICE RANGE
$260 - $566 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunset at the palms hotel negril, sunset at the palms negril, sunset palms jamaica, sunset palms negril, sunset at the palms resort
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
85
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Frequently Asked Questions about Sunset at the Palms
Which popular attractions are close to Sunset at the Palms?
Nearby attractions include Seven Mile Beach (3.0 miles), Bloody Bay (0.1 miles), and Mary, Gate of Heaven Catholic Church (3.5 miles).
What are some of the property amenities at Sunset at the Palms?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Sunset at the Palms?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunset at the Palms?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sunset at the Palms?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Sunset at the Palms?
Conveniently located restaurants include Fireman's Lobster Pit, Rasta Ade Refreshments, and Niah's Patties.
Are there opportunities to exercise at Sunset at the Palms?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sunset at the Palms have an airport shuttle?
Yes, Sunset at the Palms offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunset at the Palms?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sunset at the Palms?
The staff speaks multiple languages, including English, Spanish, and French.