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Couples Swept Away

Traveler (9922)
Room & Suite (1766)
Videos (1)
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About

#14 of 51 all-inclusives in Jamaica
Location
4.7
Cleanliness
4.4
Service
4.4
Value
4.2
Travelers' Choice
Immediately upon entering Couples Swept Away, you realize that you have arrived in paradise. Exotic flowers bloom amidst acres of green—on seven miles of the purest white sand beach in Negril, Jamaica. Dotted among the tropical gardens—open-air cafes, small pool enclaves and fresh fruit oases are yours to discover. Never crowded or hurried, the resort offers an intimate tranquility and when desired, total seclusion. All rooms embrace a quiet elegance with island cedar furnishings and pure white linens. Plantation shutters open onto private verandahs with views of gardens and azure sea. Breezy open-air restaurants engage candle-lit lanterns and billowing white curtains to strike a romantic note. While the pristine 10-acre sports complex encompasses every imaginable activity, the superb spa serves as a haven of relaxation. Couples Swept Away simply captures your heart and soothes your soul.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Badminton
Free airport transportation
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Diving
Raquetball
Snorkeling
Squash
Tennis court
Aerobics
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Walking tours
Nightclub / DJ
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Wardrobe / closet
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English
Hotel links
Special Offer:See our current special offers!
Traveler Insights
This summary was created by AI, based on 149 recent English reviews.
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Couples Swept Away, a beachfront hotel, offers a blend of tranquility and liveliness, according to many guests. Despite some noise disturbances, travelers appreciate the picturesque location, rustic charm, and well-maintained rooms. Guests generally commend the cleanliness and ample amenities, although some found issues with beach towel availability and dated room decor. Many travelers feel the hotel is overpriced, yet some believe it offers reasonable value considering the location and activities. The staff's service earns mixed reviews, with most praising their efficiency, but a few found them dismissive.
Location
Beachfront
Atmosphere
Rustic
Rooms
Dated
Value
Overpriced
Cleanliness
Immaculate
Noise level
Noisy
Service
Inconsistent
Amenities
Abundant
Location
Beachfront
Most travelers appreciate the hotel’s beachfront location, noting it's picturesque and perfect for their stay. They also mentioned that the location contributed to their overall positive experience.
  • Welshtaff322
    Welshtaff322
    Jul 2023 10 contributions
    ...We stayed in a Beachfront Verandah Suite, which by location was perfect...
  • NikkiKnights123
    NikkiKnights123
    Jul 2023 53 contributions
    ...The staff, the location and the vibe make this resort...
  • Piley Migiley
    Piley Migiley
    Apr 2023 25 contributions
    People people people you have to understand you’re paying for location and beach size...
  • P C
    P C
    Mar 2023 3 contributions
    ...The food was excellent in every location and the buffet featured something new each day/night so you didn't get bored with it...
  • Donna B
    Donna B
    Mar 2023 3 contributions
    ...The food was diverse and healthy options were at every location...
  • Chase V
    Chase V
    Jan 2023 635 contributions
    ...Tips for first timers that I would have like to know for my first time: Upgraded rooms are in a way better location, but also can be closer to the bass thumping into the early morning...
  • Melanie F
    Melanie F
    Jan 2023 2 contributions
    ...We loved the location being right on 7 Mile Beach. Stayed at Couples Negril last year but preferred Swept Away location...
  • christine mcsheffrey
    christine mcsheffrey
    Jan 2023 29 contributions
    ...Room was lovely just in the location we requested...
  • Manuel P
    Manuel P
    Dec 2022 2 contributions
    A hotel could not been built in a more beautiful location, the beach is white and pristine, the ocean is a dream...
  • Ashley Ritch
    Ashley Ritch
    Oct 2022 2 contributions
    ...For our first all inclusive, this was a perfect location...
  • Chris G
    Chris G
    Sep 2022 1 contribution
    ...I can't express how amazing the resort, their staff, and their location was...
  • Lmk
    Lmk
    Feb 2022 1 contribution
    ...We loved the location and the rooms with verandahs...
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Atmosphere
Rustic
Travelers describe the hotel atmosphere as a mix of tranquility and liveliness with rustic charm, featuring entertaining music, laid-back vibes, and beautifully maintained rooms.
  • marybari2023
    marybari2023
    Aug 2023 1 contribution
    ...Princess and Extreme Chocolate, at the piano bar that turned into karaoke were absolutely fantastic...
  • matt b
    matt b
    Aug 2023 1 contribution
    ...Its mix of beauty and simplicity is a perfect setting for a relaxing time with your loved one...
  • SBWalkers
    SBWalkers
    Jul 2023 20 contributions
    ...The entertainment was good with the steel band being our favourite, they were amazing... In the piano bar is a seriously professional bar tender and Pauline was our housekeeper and everyday our room looked like new again but the beech bar staff and all restaurant staff were off the scale helpful to us...
  • Steven S
    Steven S
    Apr 2023 30 contributions
    ...My over all score reflects the beach and area...
  • joeI3620MJ
    joeI3620MJ
    Apr 2023 1 contribution
    ...A beautiful setting with charming features...
  • Linda G
    Linda G
    Mar 2023 82 contributions
    ...Really noisy bands at night at Palms, which also marred the eating experience for us at both Palms and Lemon Grass as it was way too noisy to have a conversation with any dining companion...
  • Ann C
    Ann C
    Mar 2023 8 contributions
    ...The atmosphere is totally laid back - lots to do if you want, but staff does not recruit participants to join in games / activities...
  • kbw1999
    kbw1999
    Mar 2023 1 contribution
    ...The atrium room was perfect; we loved all of the windows and the huge back patio...
  • Pamela G
    Pamela G
    Feb 2023 42 contributions
    ...We also visited the piano bar and aurora nightclub almost every night which we loved...
  • Chase V
    Chase V
    Jan 2023 635 contributions
    ...Tips for first timers that I would have like to know for my first time: Upgraded rooms are in a way better location, but also can be closer to the bass thumping into the early morning...
  • ShayeShaye
    ShayeShaye
    Jan 2023 77 contributions
    ...I especially enjoy the piano bar and their generosity to allow guests to participate and or in my case sing!...
  • ASimonSays
    ASimonSays
    Dec 2022
    ...The musicians on the beach is one of my favorite parts of the trip, especially during the gorgeous sunsets...
  • Cody G
    Cody G
    Dec 2022 3 contributions
    ...The entertainment was also fun with the beach party, fire dancers, and silent disco being a highlight. We also spent several evenings in the piano bar which was fun...
  • Steve C
    Steve C
    Dec 2022 1 contribution
    ...Couples did a tremendous job of creating an extremely laid back atmosphere...
  • Vallarie P
    Vallarie P
    Dec 2022 10 contributions
    ...That is part of what we love but others surely may not. It feels lush and tropical and very welcoming...
  • jonnakay0889
    jonnakay0889
    Dec 2022
    ...Our favorites were the catamaran cruise and the piano bar!...
  • 2018P
    2018P
    Nov 2022 164 contributions
    ...So if your thing is you don’t mind the food quality and a noisy and sometimes intimidating beach atmosphere then go….it could be a fantastic hotel for you...
  • Ashley Ritch
    Ashley Ritch
    Oct 2022 2 contributions
    ...They served rum punch and took us out in the ocean to swim around, swim into a cave, and we danced/sang all afternoon on the boat...
  • Jajsl500
    Jajsl500
    Oct 2022 55 contributions
    ...From the moment of arrival, the atmosphere is tranquil and inviting, allowing those visiting to fully enjoy their time away...
  • Sonja B
    Sonja B
    Sep 2022 7 contributions
    ...Entertainment There was a house band playing most evenings and enjoyed listening to them. On a Weds evening there was a steel drum band - wow - they were amazing...
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Rooms
Dated
Travelers frequently describe the rooms as dated and in need of an upgrade, but typically clean and comfortable with good views.
  • freddonnelly1125
    freddonnelly1125
    Jun 2023 1 contribution
    ...There are no elevators to rooms on upper floors and no type of shuttle service for going from one end of the property to the other...
  • Richard G
    Richard G
    May 2023 1 contribution
    ...Heat Pump AC in our room didn't work good...
  • Jennifer p
    Jennifer p
    Mar 2023 2 contributions
    ...Now the negatives : 1) Property is a little run down and needs some sprucing up... Snacks in the room would be a nice touch... 3) Room service is only in the morning and consists of stale danishes and muffins...
  • jjjudy
    jjjudy
    Mar 2023 22 contributions
    ...We had a little issue with the air conditioner in our room and it was addressed in five minutes and repaired...
  • Dawn F
    Dawn F
    Mar 2023 43 contributions
    ...If you want pristine marble rooms it’s probably not for you. I would agree that the rooms are quite dated but this didn’t bother us at all as it was quite large, the bed was comfortable, there were plenty of towels and the shower was very good, liked the personalised mini bar, we had a couple of days when it wasn’t replenished but a quick call to reception and they refilled it... I would suggest bringing a travel mirror as there is no mirror in the bedroom...
  • Sandy S
    Sandy S
    Feb 2023 1 contribution
    ...We were disappointed that we had trouble with hearing so much noise while in our room...
  • Casie E
    Casie E
    Feb 2023 1 contribution
    ...The only room service was a minimal breakfast of coffee and day old pastries...
  • Chase V
    Chase V
    Jan 2023 635 contributions
    ...The rooms are in need of some love, but again are adequate. Did get upgraded so always book through the hotels website, it’s just better business... Overall I’m mixed, amazing scenery and property; with average rooms and the repeater culture of how many times they’ve been to this resort (almost as a bragging badge) Good for them to support this family resort and I do not regret going at all, would even consider repeating if we traveled with another couple... If the rooms got renovated or they added swim up or plunge pools I would definitely return... Tips for first timers that I would have like to know for my first time: Upgraded rooms are in a way better location, but also can be closer to the bass thumping into the early morning... Overall expect 5 star amenities while staying in a 3 star room... It pains me to say it but I can’t recall a 4 or 5 star hotel with these well loved rooms...
  • Tedncara
    Tedncara
    Jan 2023 13 contributions
    ...Our room felt like a treehouse, very rustic and perfect for what we were looking for...
  • Nigel
    Nigel
    Dec 2022 11 contributions
    ...Beaches which is next door to CSA and Sandals Hotels further along the beach are both carrying out building work, and you can rest assured that their new Bedroom suites will contain up to date furniture and power points that do not involve you getting down on your knees to use... Probably in the ‘80s these walls were decorated with lithochrome (chemically reactive stain), they now look disgusting, dirty, and dated...
  • Gerard B
    Gerard B
    Dec 2022 17 contributions
    ...We stayed here in 2009 and again between Dec 3, 22 and Dec 17, 22... Daily room cleaning is pretty good and the staff there were really nice... A real hard clean for our room was in order for around sinks, floor corners, and cobwebs on the deck and a couple of wood shudders and the windows and screens have not been done in some time...
  • Dianna H
    Dianna H
    Dec 2022 12 contributions
    ...I could sit in our home and find things that need repair, a room that needs to be updated... Five stars for our room as it was a clean and comfortable place to sleep, rest, restore and prepare for days on the beach and dreamy nights out...
  • Paul T
    Paul T
    Nov 2022 237 contributions
    ...Firstly the room…what can I say, it was very basic…they have shutters that need a pin to hold them in place, the bed had no headboard and you had to be careful not to whack your head on the shutter pin…there were no bedside units, just a fixed cement platform….the bathroom…the bathroom was absolutely filthy….the sink was inset into a counter and black mould surrounded the join on the inside….the floor underneath the unit was just dirty and obviously hadn’t been cleaned for months!... I personally think it a total disgrace to market such an awful standard of room!... The grounds were well kept with thick trees and vines surrounding the rooms which made our room very dark...
  • 2018P
    2018P
    Nov 2022 164 contributions
    Stayed in a garden room, had requested a room not on the ground floor, we got a ground floor. Room very dated with areas that had never really been cleaned, the rim of the sink was filthy as the rim of the toilet...
  • Michelle L
    Michelle L
    Nov 2022 35 contributions
    ...Couples could invest in new beds and add shower doors...
  • Charles R
    Charles R
    Nov 2022 65 contributions
    ...Rooms always immaculate and scenery is amazing Don’t be afraid of the vendors on the beach most are a friendly bunch get your spot early and enjoy...
  • Ron-Mon1313
    Ron-Mon1313
    Oct 2022 597 contributions
    ...We had to change rooms, the safe broke 3x, the shower didn't function correctly and the view of the room was the employee parking lot. Our new room was fine and they gave us washcloths!...
  • pammy047
    pammy047
    Sep 2022 50 contributions
    We were here for 2 weeks in September and were given room 4124 which was amazing, especially sitting on the verandah watching the beautiful sunsets. The room was adequate but in need of updating, cupboard doors and wardrobes not closing etc...
  • Sonja B
    Sonja B
    Sep 2022 7 contributions
    ...Other hotels I've been to have provided sugar free drinks but not here) Room After quick check in we were shown to our room... Great sized room, bathroom, balcony and wonderful view... Room was clean and comfortable and tidied daily...
  • Lmk
    Lmk
    Feb 2022 1 contribution
    ...We loved the location and the rooms with verandahs... The a/c in our room leaked through the night, enough to soak through our suitcases...
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Value
Overpriced
Many travelers criticized the hotel as overpriced for the quality of facilities, services, and food offered, while some found the cost reasonable considering the location and activities.
  • RICHARD O
    RICHARD O
    Jul 2023 2 contributions
    ...Get up early, don't sleep in, you spent a lot of $$ and effort to get here!...
  • Luke B
    Luke B
    Jun 2023 7 contributions
    ...We feel that for the money there is not a better vacation than Couples Swept Away...
  • Sherpa26839242228
    Sherpa26839242228
    May 2023 1 contribution
    ...It has been the most expensive "All-Inclusive" that we have stayed at, to date, and we were a bit disappointed... Also, we were expecting to be able to get something to snack on at "The Cabana Grill", which was not available... Couples Swept Away resort left us feeling as if we paid far to much for what we received...
  • Ann C
    Ann C
    Mar 2023 8 contributions
    ...Get a room close to the beach and its a 5 star stay !!...
  • Tamijomad
    Tamijomad
    Feb 2023 1 contribution
    ...We thought we paid for a ocean view room- it was not visible but steps away so be aware of that...
  • Casie E
    Casie E
    Feb 2023 1 contribution
    ...This is our 11th all inclusive tropical trip and sad to say it ranks in our bottom 2. We previously stayed at Couples Negril and loved it so we booked here... The staff was not friendly, the drinks were mediocre and the food was poor... Due to this horrible trip we do not foresee returning to Jamaica, let alone another Couples resort!... Stay away, spend your money elsewhere!...
  • Maps10472001926
    Maps10472001926
    Feb 2023 1 contribution
    ...The rooms, food, and drinks not quite the last word in luxury, but very high standard and good value for money...
  • Linda F
    Linda F
    Jan 2023 300 contributions
    ...The whole resort needs a huge amount of money spent on it...
  • Chase V
    Chase V
    Jan 2023 635 contributions
    ...But I would explore all options at this price point... It pains me to say it but I can’t recall a 4 or 5 star hotel with these well loved rooms...
  • Nigel
    Nigel
    Dec 2022 11 contributions
    ...The Owners are basically letting standards slip and there seem no plans to spend some money on some basic paint to lighten up this hotel...
  • Nichole A
    Nichole A
    Dec 2022
    ...Got to our room in the Verandah House and was not impressed, very dated and not what I was expecting for the price we paid for this resort!... The buffet at the Palms was very disappointing to say the least... In short I believe that Couples needs to be upgraded from the top to the bottom!...
  • Taylor
    Taylor
    Dec 2022 1 contribution
    Booked this vacation for relaxation and considering the price, we thought that’s what we were getting...
  • prosehenry
    prosehenry
    Dec 2022
    Marvellous, excellent, staff was great...
  • country H
    country H
    Nov 2022 6 contributions
    ...Lemon grass needs a complete overhaul it is the worst restaurant on the property... The night they have shrimp or lobster you would think the servers pay depends on how much they can keep you from eating... The service there also is very lacking And you were lucky if you can get the refill ever... No restaurant should ever take two hours out of you vacation to get your entree... This in my opinion has lost its appeal for those who vacation for the Cuisine experience... With the cost of the resort I doubt my shadow will darken its doorstep again...
  • Michelle L
    Michelle L
    Nov 2022 35 contributions
    ...Couples could invest in new beds and add shower doors...
  • Nancy H
    Nancy H
    Nov 2022
    ...For the price, I'm not sure I would go back there again...
  • Ron-Mon1313
    Ron-Mon1313
    Oct 2022 597 contributions
    ...We checked pricing for next year and it $85 a night more for less quality and amenities, for the first time in 5 years it is a pass and off our recommended list. I sure hope they change it around, the beach is gorgeous, the staff was great this trip and we love the vibe of the resort... No choices, no vibe, just a dog and pony show...
  • Tammy R
    Tammy R
    Oct 2022 34 contributions
    ...Safe, very laid back and extremely relaxing!...
  • Boston_8
    Boston_8
    Sep 2022 4 contributions
    ...Lastly, the sunset catamaran is a must...
  • Lmk
    Lmk
    Feb 2022 1 contribution
    ...I keep hoping it has improved so we can return, but then I check the reviews and the price, and see nothing has changed...
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Cleanliness
Immaculate
Guests generally appreciate the cleanliness of the hotel, particularly praising the immaculate rooms, well-maintained grounds, and clean beach areas.
  • Kimberly S
    Kimberly S
    Aug 2023 1 contribution
    ...Cleanliness: 10/10 (everything was spotless, always saw staff cleaning the grounds and rooms) Beach: 9/10 (clean, white sand, hardly no algae, lots of peddlers on the beach selling stuff) Layout: 6/10 (2 very different ends of the resort connected by a long beach path or a maze through the garden villas) we wish these were a little closer...
  • Gemma63DC
    Gemma63DC
    Aug 2023 10 contributions
    ...The room was spotless, and breakfast delivered to the spacious veranda was a wonderful way to start the day...
  • aswinehart2023
    aswinehart2023
    Aug 2023 1 contribution
    ...Room was clean and resort grounds are kept in great shape...
  • SBWalkers
    SBWalkers
    Jul 2023 20 contributions
    ...In the piano bar is a seriously professional bar tender and Pauline was our housekeeper and everyday our room looked like new again but the beech bar staff and all restaurant staff were off the scale helpful to us...
  • may p
    may p
    May 2023 1 contribution
    ...Rooms are cleaned and towels changed twice a day!!!!... Rooms come with 2 robes which is convenient...
  • R R
    R R
    Apr 2023 22 contributions
    ...The Rooms were spacious well cleaned and the turn down service was a nice touch... The Resort is listening to their guests who notice missing pool tiles...
  • Linda G
    Linda G
    Mar 2023 82 contributions
    ...The smokers needed to stand around designated poles to smoke - no smoking otherwise on the beach, on the verandas, on the balconies, at the outdoor bars,etc etc...
  • P C
    P C
    Mar 2023 3 contributions
    ...The grounds were well maintained and we enjoyed walking on all the paths and looking at the palms, flowers, birds and cute cats wondering by... can't say enough about how white, warm and soft it was and the water temp was bathwater...
  • Flyer32378893917
    Flyer32378893917
    Mar 2023 1 contribution
    ...Finally, the room itself was quaint, we had a garden verandah, which was not fancy at all, but clean...
  • Pamela G
    Pamela G
    Feb 2023 42 contributions
    ...The resort is spread out, but in a perfect way... Room was always clean, with the exception of one day we didn't get morning service...
  • fudge360
    fudge360
    Jan 2023 12 contributions
    ...The rooms are older but full of charm and very comfortable having everything you need and kept immaculate... The beach is well kept and most sunbeds also have a float which is a great idea to bob in the sea or pool...
  • christine mcsheffrey
    christine mcsheffrey
    Jan 2023 29 contributions
    ...And a bit more general cleaning around the pool...
  • Tedncara
    Tedncara
    Jan 2023 13 contributions
    Beach is beautiful, water is calm, clean and warm... Resort is kept clean, staff is friendly and helpful...
  • Gerard B
    Gerard B
    Dec 2022 17 contributions
    ...Daily room cleaning is pretty good and the staff there were really nice. A real hard clean for our room was in order for around sinks, floor corners, and cobwebs on the deck and a couple of wood shudders and the windows and screens have not been done in some time... All that would need special additional services that the daily maid would not be able to complete...
  • Dianna H
    Dianna H
    Dec 2022 12 contributions
    ...Five stars for our room as it was a clean and comfortable place to sleep, rest, restore and prepare for days on the beach and dreamy nights out...
  • Charles R
    Charles R
    Nov 2022 65 contributions
    ...Beach is pristine and the water is crystal clear... Rooms always immaculate and scenery is amazing Don’t be afraid of the vendors on the beach most are a friendly bunch get your spot early and enjoy...
  • John M
    John M
    Oct 2022 2 contributions
    ...Room was well looked after by maid with plenty of towels and everything working and clean...
  • Sonja B
    Sonja B
    Sep 2022 7 contributions
    ...No lemonade or other fizzy sugar free drinks are provided... Room was clean and comfortable and tidied daily... Towels changed daily and plenty of them...
  • Boston_8
    Boston_8
    Sep 2022 4 contributions
    ...Room: We had a beachfront verandah suite and it was clean and the bed was super comfortable...
  • taffmorris
    taffmorris
    Aug 2022 35 contributions
    This is the best place to be on negril beach...staff are amazing and can`t do enough to make your stay enjoyable.Good food, great dinks ,rooms were great and the housekeeping staff were excellent...
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Noise level
Noisy
Many reviewers have found the noise level at the hotel to be disturbing, with complaints about noise from the main road and neighboring guests.
  • kellib3244
    kellib3244
    Jul 2023 1 contribution
    ...I would categorize the room as "glamping" it sounded as if you were sleeping in the outdoors with all the tree frogs (which I loved), but if you don't like noise this is NOT your room. You could also hear the neighboring guests if they made any noise, a cough, a sneeze, or anything...
  • Maria Sousa
    Maria Sousa
    Jul 2023 1 contribution
    ...This is an amazing service Beautiful resort with all its old world charm, open air restaurants and cafes Air conditioning is limited to your rooms, Feathers Restaurant, Piano Lounge and Aura Night Club and one of the gift shops I can't comment on the other facilities as they were closed The servicers and the quality of the food was just amazing, huge selection and fresh produce and ingredients, something for everyone We found the majority of the employees to be quite genuine and sincere and felt at home right away The gardens and grounds are kept beautifully maintained Seven mile beach is so beautiful and so tranquil, we spent hours in the water every single day Cons: Rooms are dated and there is construction in progress Our room was directly behind the main highway so it was extremely noisy The next complex over was being renovated so again noise was a factor here House keeping was poor and needs to addressed and improved I have one major complaint and that's the bartenders at Aura Night Club...
  • Ann C
    Ann C
    Mar 2023 8 contributions
    ...The only drawback was the noise from the main road which is very close to the resort and to our room...
  • Sandy S
    Sandy S
    Feb 2023 1 contribution
    ...We were disappointed that we had trouble with hearing so much noise while in our room... There were shutters to close for privacy, but they didn't keep out the noise...
  • diehardno3
    diehardno3
    Jan 2023
    The road noise was the only distraction from paradise...
  • Giles&Em
    Giles&Em
    Dec 2022 13 contributions
    ...Our room was at the back of the resort, there was some traffic noise but it wasn't an issue...
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Service
Inconsistent
Travelers often commend the friendly, efficient and professional service provided by the staff at the hotel, although a few found them to be dismissive or slow.
  • Linda G
    Linda G
    Mar 2023 82 contributions
    This hotel provides a really great experience... We were welcomed at Reception with a glass of champagne... Feathers Restaurant was outstanding- book in as soon as you arrive as it gets booked up really quickly... Palms was good for lunch, not as good in the evening we found... Patois, at the other end, was better for an evening meal, and quieter... The smokers needed to stand around designated poles to smoke - no smoking otherwise on the beach, on the verandas, on the balconies, at the outdoor bars,etc etc... Staff were great, friendly and the standard of food was generally very good...
  • jjjudy
    jjjudy
    Mar 2023 22 contributions
    ...Also the no tipping policy is desirable... We had a little issue with the air conditioner in our room and it was addressed in five minutes and repaired... I definitely recommend club mobay to speed up your entry and exit from Jamaica... Also, you can fill out your customs paperwork online from your home before you go... They have great lounge chairs, and they put foam floats on each chair and they allow you to take them into the ocean... They serve you cocktails on the beach or you can walk up to the beach bars and get your own...
  • Mark S
    Mark S
    Feb 2023 1 contribution
    ...The water sport workers were very helpful, and we really appreciated the variety of activities (wind surfing, paddleboarding, sailing, snorkeling, and SCUBA) which we took advantage of... One thing that would have improved our experience the most is if the workers, more specifically in the restaurants, were more friendly... While there were exceptions, many appeared angry and certainly didn't project that they were happy to serve you...
  • fudge360
    fudge360
    Jan 2023 12 contributions
    ...The rooms are older but full of charm and very comfortable having everything you need and kept immaculate... The beach towels are sometimes unavailable by 10.30am and not available until later in the day but this seems to be due to the selfishness of other guests taking at least 4 per person when 1 or 2 will do,we see it daily... We've found most of the staff to be pleasant and helpful but just a few must have missed the customer care session...
  • James P
    James P
    Jan 2023 2 contributions
    Upon arrival there were no available staff to take our luggage to our room... The food was at best average to below and the staff paid little or no attention to refilling drinks during the meals... The mini bar which was supposed to be restocked daily was not...
  • Melanie F
    Melanie F
    Jan 2023 2 contributions
    Enjoyed fantastic service at Couples Swept Away... Stayed at Couples Negril last year but preferred Swept Away location... Really enjoyed the food and the staff was over the top... Kudos to the ladies who served us on 2 occasions (Sean Jama - Restaurant Leader, Stephanie - Running the Bar, and our Server Khadijah)... They are so much fun and really know how to deliver a personal world-class experience... The snorkeling tour was great and we loved the sunset catamaran with Captain Stone and the Cruise Director Varlene...
  • Gerard B
    Gerard B
    Dec 2022 17 contributions
    ...The mini bar service is no where near what it use to be when you were stocked with 40 oz bottles of four popular Spirits and a fridge full of sofa and beer... The Romance membership is suppose to set this up before you arrive but it doesn’t... What was a nuance was that ordering mix for drinks such as 7 up they bring one single serving size bottle at a time... If you order any special types of alcohol, you first need to sign for it and then it’s delivered... Daily room cleaning is pretty good and the staff there were really nice... All that would need special additional services that the daily maid would not be able to complete... Some staff were very nice and engaging and others just didn’t seem to enjoy working at the resort...
  • John C
    John C
    Dec 2022
    ...We knew going, the property does need a bit of a facelift in spots, and there is usually a challenge or 2 along the way, but the service and attention to detail was alway second to none... Biggest gripe, wash rags for bathing, they were non-existant during 3 of our 6 nights stay, and one day we were only given one... I had requested repeatedly using the online tool in the couples app, I can only assume the app does not work, or no one monitors it, so I left a note for the maid, but still no luck getting wash rags... Next, the staff although almost usually attentive were very much lacking with the in restaurant bar service long waits between drinks, received one drink at beginning or meal, then maybe I was asked again at the end of the meal... Swim up bar, the bar staff was more focused on each other and having a good time and talking to the pretty girls than getting me a beer... The other 2 beach bars I avoided as is seems I was asking them to go out of there way to get a drink, and not a single smile... Palms restaurant, this was the first year, when I was told to seat myself, if that is the case, then why not just have a sign to seat myself rather than having to wait 5 minutes then have someone tell without a smile me to seat myself...
  • Worry911
    Worry911
    Dec 2022 202 contributions
    ...The resort is tired, in need of maintenance and a deep clean The food choice is poor, quality of food is poor, service is poor. For what is advertised as a premium AI resort dinner choices should not be running out an hour after the restaurant opens... One evening at The Palms when they were serving their set menu we were given our main before our starter and that was 40 minutes after being seated... Water sorts are included at the hotel but again customer service is lacking in most of the staff there they would rather kick their football about on the beach than get you out on the water, there is no point in arriving for 8am when they are supposed to open as most morning they have nothing out until 8.30/9 and they have issues just turning you away...
  • Emly2111
    Emly2111
    Dec 2022 16 contributions
    Our 3rd visit was as good as our first back in 2017... Service from the staff was very attentive and with a smile always... A few other suggestions nothing major :) I would install a foot kick in the bathrooms by the pool where you can open the door with your foot, redo the pool tiles that are chipping off, slippers in the room, and for the tie-dye activity please give the works thongs or gloves where they don't burn their hands... Please keep up the good work and keep this place beautiful and relaxing...
  • ASimonSays
    ASimonSays
    Dec 2022
    ...CSA the best is one of the best in the world, and we love staying in a second floor atrium suite it really feels like you’re in a tropical treehouse... Shout out to the maintenance staff for being on top of any issues that occurred with our AC unit or safe in the room... DeWayne, Donovan, Deonjaloe, Richard, Linton made our bar experience so fun and entertaining!!... Henry and other ground engineering staff made sure the grounds are well kept and beautiful... We traded places and went to Couples Negril for the day and Orelle made sure the pool bar was fun- he is incredible and we can’t wait to see him again...
  • country H
    country H
    Nov 2022 6 contributions
    ...The service and workers outside of the restaurants are the nicest most helpful people you could ask for. The food has went downhill as with the service in the restaurant... The night they have shrimp or lobster you would think the servers pay depends on how much they can keep you from eating... The service there also is very lacking And you were lucky if you can get the refill ever... Patio has decent food if you want to wait 2-3 hours to get it... No restaurant should ever take two hours out of you vacation to get your entree... Food here 8/10 service 3/10...
  • Charles R
    Charles R
    Nov 2022 65 contributions
    Returned last week from a wonderful month at this resort... The staff in every department always smiling and willing to please can’t begin to mention particular people way to many but want to shout out to morning coffee delivery people always started our day with a smile and always on time Always can find decent food especially breakfast buffet hosted by a great morning staff... Rooms always immaculate and scenery is amazing Don’t be afraid of the vendors on the beach most are a friendly bunch get your spot early and enjoy...
  • Ashley Ritch
    Ashley Ritch
    Oct 2022 2 contributions
    ...The resort was on the smaller end so it was very easy to understand and get around... We received a discount on our spa services by providing proof of our marriage certificate... The guards escorted us across the street and it was so nice compared to come of the other tennis court/recreational areas we saw at other name brand resorts on the way in... The rooms were very clean and well stocked during our stay... They served rum punch and took us out in the ocean to swim around, swim into a cave, and we danced/sang all afternoon on the boat... We loved our experience in Jamaica, the culture, the resort, the waters were beautiful, and the customer service was excellent...
  • Ron-Mon1313
    Ron-Mon1313
    Oct 2022 597 contributions
    ...We felt this last trip that some of our favorite parts of the visit had declined due to cutbacks and such... The morning coffee I had at Hyatt on the day of arrival would be the best cup I had until I got home... We went 3 days with the maid telling us they were out of washcloths, fortunately, Wifey brought us travel loofahs... Two days in a row they missed our breakfast delivery... Our new room was fine and they gave us washcloths!... I sure hope they change it around, the beach is gorgeous, the staff was great this trip and we love the vibe of the resort...
  • Boston_8
    Boston_8
    Sep 2022 4 contributions
    ...Service: The staff here is exceptional and will do anything to make your staff the best it can be... We could walk out of our room right on to the beach... We had the mini-breakfast brought to our room each morning and it was nice to sip some coffee and eat some fruit early in the morning... On your way back they time it perfectly so you get to see a beautiful sunset...
  • Angela P
    Angela P
    Sep 2022 6 contributions
    ...The bed was as hard as concrete, so the lovely girl who cleaned our room put a mattress topper on and it was so comfortable. The shower drainage was a problem and would flood the bathroom floor each time, but clean towels were always provided and wet ones taken away sometimes twice a day... There is a hairdrier but if you have thick hair I advise you to bring your own as theirs doesn't blow out hot air... Most staff were really lovely and we had great laughs especially in The Palms Restaurant, the food was excellent most days... I agree with other reviewers that a few staff were very miserable, almost rude, the main one being the minibar lad, he knocked the door as we hadn't put our menu card out on the door ,I said I didn't have any cards left, he argued the point and told me I had plenty of cards and barged passed me to have a look on the side, he found none, told me it was down to housekeeping to supply them and with that stormed out the room, no apology, nothing, I couldn't believe it, the other 2 lads who brought us drinks were great, no problem, a couple of lads at the beach bars were also unwelcoming but all in all it did not put us off thinking about returning again... A big thank you to all the staff hope to see you again soon...
  • Max B
    Max B
    Sep 2022
    ...All the staff from the front desk, cleaning staff, grounds keepers, staff at the restaurants and bars, gift shop staff and excursion staff (Christean) were attentive and always greeted you with a smile...
  • Sonja B
    Sonja B
    Sep 2022 7 contributions
    ...No lemonade or other fizzy sugar free drinks are provided... (I did ask at reception, guest services and bar but to no avail... Other hotels I've been to have provided sugar free drinks but not here) Room After quick check in we were shown to our room... Room was clean and comfortable and tidied daily... Towels changed daily and plenty of them... The Lemongrass Thai restaurant (which you book via guest services) was delicious and ate there a couple of times... Staff Majority of staff really friendly, welcoming and extremely helpful... They would happily go out of their way to help you... A big special thank you to Megan who worked in Palms at breakfast and lunch, Akeem who was drinks waitress and of course AJ who was working each evening and was great fun... All such lovely people and made our stay extra special... Thanks CSA for great holiday...
  • SarahCridelich
    SarahCridelich
    Sep 2022
    ...We had never taken an all-inclusive vacation like this before, and the staff made the process so easy. I felt well informed of all the free opportunities for excursions and events, and the scheduling process was so easy... In addition, the staff were plentiful and all so friendly and helpful... We felt so attended to wherever we went...
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Amenities
Abundant
Travelers praised the resort's ample amenities including water sports, entertainment, gym facilities, activities, and dining options. However, some guests reported issues with beach towel availability.
  • fudge360
    fudge360
    Jan 2023 12 contributions
    ...The rooms are older but full of charm and very comfortable having everything you need and kept immaculate. We have an ocean verandah room on floor 3 with an obstructed sea view just a few feet away from the lovely sand and sea... The sunsets from the beach are stunning, like Santorini without the crowds !!... The beach is well kept and most sunbeds also have a float which is a great idea to bob in the sea or pool... The beach towels are sometimes unavailable by 10.30am and not available until later in the day but this seems to be due to the selfishness of other guests taking at least 4 per person when 1 or 2 will do,we see it daily... Included are a catamaran cruise and watersports but the included shopping trip wasn't so good at a local craft market where we were just pestered relentlessly from start to finish ,never again!... There are some lovely friendly cats around the resort and good they've been neutered and are looked after... To summarise,it's a resort full of rustic charm on a stunning beach with spectacular sea for bathing and just looking at , it's lovely to have stayed here and have given an honest and fair review...
  • Giles&Em
    Giles&Em
    Dec 2022 13 contributions
    A beautifully located resort, which is a bit of trek from the airport... The rooms and some of the buildings do need an upgrade, they're looking tired... The drinks were good just ask for branded drinks, service was excellent and the staff for the best part were friendly and welcoming... The beach is beautiful, the beach vendor's are fine, occasionally annoying but certainly not aggressive at the end of the day it's demand and supply... It's quiet resort, lovely to recharge those batteries...
  • Nigel
    Nigel
    Dec 2022 11 contributions
    ...Whilst the water sports and Sports Complex are first rate, and the food and alcohol are probably as good as any hotel in Negril, CSA does however have some shortcomings. Beaches which is next door to CSA and Sandals Hotels further along the beach are both carrying out building work, and you can rest assured that their new Bedroom suites will contain up to date furniture and power points that do not involve you getting down on your knees to use... The beach and Pool Bar areas are now becoming littered with discarded inflatables left by departing guests... There is no need to bring these things, as the cushioned waterproof beach lounge mattresses double up to be used on a lounger and in the sea... They even have a black board and chalk to display some of the daily activities!...
  • ASimonSays
    ASimonSays
    Dec 2022
    ...This trip we were able to spend time at both resorts and it was our best trip to date. CSA the best is one of the best in the world, and we love staying in a second floor atrium suite it really feels like you’re in a tropical treehouse... DeWayne, Donovan, Deonjaloe, Richard, Linton made our bar experience so fun and entertaining!!... Henry and other ground engineering staff made sure the grounds are well kept and beautiful... The included water activities allow you to see sea life , and the catamaran is a must... The beach party and bon fire really elevate the whole beach experience so you can enjoy it at night... We traded places and went to Couples Negril for the day and Orelle made sure the pool bar was fun- he is incredible and we can’t wait to see him again...
  • Dianna H
    Dianna H
    Dec 2022 12 contributions
    ...Couples Swept Away has everything we look for in a vacation, to us it’s worth the shuttle ride... Five stars for the beach, all seven miles of it... We felt safe going off the property and enjoyed walking for miles everyday where we shared our gratitude for being able to vacation... Five stars for our room as it was a clean and comfortable place to sleep, rest, restore and prepare for days on the beach and dreamy nights out... Five stars for the many new friends we met during our stay, we hope to greet you again!... Five stars for the sports center and the tennis team... The gym has everything you need to stick to your home exercise routine...
  • Emly2111
    Emly2111
    Dec 2022 16 contributions
    ...It's everything we remembered from the staff, food and entertainment everything was great... Service from the staff was very attentive and with a smile always... A few other suggestions nothing major :) I would install a foot kick in the bathrooms by the pool where you can open the door with your foot, redo the pool tiles that are chipping off, slippers in the room, and for the tie-dye activity please give the works thongs or gloves where they don't burn their hands... Please keep up the good work and keep this place beautiful and relaxing...
  • Vallarie P
    Vallarie P
    Dec 2022 10 contributions
    ...It feels lush and tropical and very welcoming... These wonderful people work so hard to ensure you have more than you need when you need it... I will say you can't find a more beautiful beach with as much shade anywhere... The shade gives you the ability to stay out the entire day and not get hot or sunburned... we've visited this resort twice now...
  • FrequentFlier39351
    FrequentFlier39351
    Nov 2022 2 contributions
    ...Our room is clean and had no problems with the room... There is two restaurants here you can make reservations for if you’re lucky enough to be the first 30 callers...
  • Alison H
    Alison H
    Nov 2022 1 contribution
    We recently stayed at Couples Swept Away for our honeymoon and loved every minute of it. Our room was comfortable, the food was amazing (especially at Feathers and Lemongrass), and the staff throughout the resort was incredibly helpful... We enjoyed the packaged activities including the glass-bottomed boat, day and night snorkeling, the catamaran cruise, scuba diving, kayaking, sailing, and more!...
  • Megan G
    Megan G
    Nov 2022 42 contributions
    ...I loved that so much was included-the shuttle to and from the resort, the catamaran cruise, snorkeling, water sports, not to mention the food and drinks! The beach is definitely the big draw here, it is absolutely beautiful and there are floats on the chairs you can bring in the water and just relax on... The rooms aren’t the most luxurious or lavish but they are comfortable enough... This resort is fairly quiet and laid back, so maybe not for you if you’re looking for a lot of late night partying, but for us it is was great!...
  • Ashley Ritch
    Ashley Ritch
    Oct 2022 2 contributions
    ...This was our first experience out of the country at an all inclusive resort... For our first all inclusive, this was a perfect location... The resort was on the smaller end so it was very easy to understand and get around... We loved the floats included on the chairs that you could take out into the ocean to float on... The Seagrape Cafe had great fish tacos during the day... We enjoyed using the spa pool (only for spa guests during their service)... We received a discount on our spa services by providing proof of our marriage certificate... The spa was across the street at their wellness area and they had a smoothie bar, pools (we pretty much had to ourselves), a fitness center, tennis courts, walking track, and so much more... The rooms were very clean and well stocked during our stay... We had a 2nd floor room that was ocean front (Premier Beachfront Suite)... We loved the beach activities like hobie cats, glass bottom kayaks, and paddle boarding... The swim up bar was a great time... We also utilized the included catamaran sail... They served rum punch and took us out in the ocean to swim around, swim into a cave, and we danced/sang all afternoon on the boat... I would definitely recommend this resort to anyone... We loved our experience in Jamaica, the culture, the resort, the waters were beautiful, and the customer service was excellent...
  • Ron-Mon1313
    Ron-Mon1313
    Oct 2022 597 contributions
    ...We felt this last trip that some of our favorite parts of the visit had declined due to cutbacks and such... The morning coffee I had at Hyatt on the day of arrival would be the best cup I had until I got home... Our new room was fine and they gave us washcloths!... I sure hope they change it around, the beach is gorgeous, the staff was great this trip and we love the vibe of the resort...
  • Boston_8
    Boston_8
    Sep 2022 4 contributions
    ...Room: We had a beachfront verandah suite and it was clean and the bed was super comfortable. We could walk out of our room right on to the beach... We had the mini-breakfast brought to our room each morning and it was nice to sip some coffee and eat some fruit early in the morning... There are pools on this property but no one goes to them because this water is just so amazing... There were always plenty of lounge chairs on the beach... Also, the lounge chair has a cushion you can use as floating device in the water, brilliant!... They also cannot come up to the beach chairs and the security makes sure they stay on the beach... The sunsets each night were amazing and you never wanted to miss one each day... Lemon Grass was our favorite but also enjoyed the food and atmosphere at Feathers... The buffet each morning had plenty for everyone's taste buds... Entertainment: A must see is the Steel Drum show on Wednesday nights at the Palms... The piano bar is also fun to join in on... Across the street is the Spa and gym facility... They have a lap pool, tennis courts, pickleball courts, workout classes each morning... You really get to unwind and not be bothered by people looking to get drunk and rowdy... Lastly, the sunset catamaran is a must... Entertainment was great and you get to see Rick's Cafe and get a chance to use the slide on the boat which is so much fun!... On your way back they time it perfectly so you get to see a beautiful sunset...
  • John M
    John M
    Sep 2022 5 contributions
    Very relaxing laid back resort!... The beach is beautiful & the water is crystal clear & calm... The included water sports are fantastic: glass bottom boat, boat snorkel trips, water skiing, catamaran cruise (caution: be very careful with the rum punch they serve, it is potent), hobie cat sailboats, kayaks, paddle boards... For an additional fee of $60 per couple you can take a night snorkeling trip... You not only get an amazing night snorkeling experience but as an added bonus you get a sunset cruise on the way out to the reef... We stayed in an Atrium Suite & LOVED the room... They have so much charm about them, especially the large patio with a couch & hammock... We would definitely book this type of room again...
  • Sonja B
    Sonja B
    Sep 2022 7 contributions
    ...(I did ask at reception, guest services and bar but to no avail... We had booked beachfront verandah suite... Great sized room, bathroom, balcony and wonderful view... Room was clean and comfortable and tidied daily... Towels changed daily and plenty of them... Mostly we ate in the Palms and enjoyed it... Staff Majority of staff really friendly, welcoming and extremely helpful... They would happily go out of their way to help you... Entertainment There was a house band playing most evenings and enjoyed listening to them... Also there was entertainment in the Great House but we never got as far as there!... Beach Lots of water sport activities but we just lazed on the beach and read... Loved seeing a turtle one day, a few sting rays and pelicans flying and diving in the water...
  • Angela P
    Angela P
    Sep 2022 6 contributions
    ...The shower drainage was a problem and would flood the bathroom floor each time, but clean towels were always provided and wet ones taken away sometimes twice a day. There is a hairdrier but if you have thick hair I advise you to bring your own as theirs doesn't blow out hot air... The view from our room was amazing, a good size balcony and it was so nice to look at all the trees and towards the beach... The beach is amazing, the gardens are amazing, it truly is paradise...
  • SarahCridelich
    SarahCridelich
    Sep 2022
    My husband and I had an amazing honeymoon at Couples Swept Away. We had never taken an all-inclusive vacation like this before, and the staff made the process so easy... I felt well informed of all the free opportunities for excursions and events, and the scheduling process was so easy... For this reason- I'd highly suggest this resort for first-timers!... In addition, the staff were plentiful and all so friendly and helpful... We felt so attended to wherever we went... Also, the food and drinks were so good!!...
  • pammy047
    pammy047
    Sep 2022 50 contributions
    We were here for 2 weeks in September and were given room 4124 which was amazing, especially sitting on the verandah watching the beautiful sunsets... Our favourite place to eat at lunchtime was the Cabana Grill, burgers to die for and the staff were lovely too... But we enjoyed our stay here because the beach was fantastic but unfortunately we wouldn’t return...
  • Michelle Bell
    Michelle Bell
    Sep 2022 18 contributions
    ...The rooms are well appointed, and the property is very well maintained. Located on one of the most beautiful beaches in the world, CSA provides couples with a place to recharge... The staff make you feel like family…visit once and you’ll return over and over!...
  • CSFTMF
    CSFTMF
    Mar 2022 46 contributions
    ...The beach is amazing and you can always find chairs and we love the floaties to hang out in the water. We took in kayaking, paddleboarding, and the hobiecat as well as went out on the catamaran sunset cruise... The guest instructors for spin, yoga, tennis, bootcamp kept us in tiptop shape... Even though we had 6 in our party we were able to sit together for meals when we planned to...
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lauriedon2015 wrote a review Dec 1
Plainfield, Illinois23 contributions
It was our first time in Jamaica and the first time at a Couples resort. The beach and water are amazing. Let me start with my 2 complaints that are directly related to the resort: 1) No room service except for a continental breakfast 2) the mini bar service for us was horrible (they filled it 2 out of 9 nights). The rest of these observations aren't complaints, just trying to give everyone as much info as I can. The rooms are a little outdated, but that gave it a more Jamaican vibe for me and the whole resort is super clean! The chair game on the beach is pretty much like every resort I've been to.....you have to get up at the butt-crack of dawn to get a chair under a palapa, but that wasn't a concern for me and we always found chairs on the beach. And of course, there's those people that put their stuff on the best chairs and you never see them all day.....can't fix rude! Every chair comes with a float to take into the water.....loved that! Staff: They were all amazing, friendly and accommodating. If you need something....just ask and they will do their best to get it. The beach bar at the south end was our favorite and the bartenders were fabulous. Thanks Sally, Shanna, Chantal, Yuri (and I know I'm forgetting some names here.....sorry) for the amazing service all week! Food: I always struggle at any resort in the Caribbean because I don't eat seafood, but I make due. I literally did not have a bad meal here. I had plenty of choices that weren't seafood and every meal was so good.....from the poolside grill to Feathers.....all fabulous and tasty. Other Notes: This resort is absolutely not handicap accessible. I'm not handicap.....just way out of shape.....lol and it was a bit more spread out than I would have liked. My husband has issues with his foot and being on the second floor was a little hard for him, but he managed. Even the 1st floor rooms have stairs. Again, not CSA's fault just something I wish I knew ahead of time. Pools: We only went to the pool at the south-end and this is a little hard to describe, but there's a bigger pool that feeds into the swim-up bar area. The bigger pool was clean, but the swim up bar pool area was filthy, I was literally looking for a skimmer to clean it. Both pools were also quite cold. I thought it was just me because I'm a wimp when it comes to cold pools, but everyone was complaining about how cold it was. More notes: all the entertainment is at the north-end of the resort (main beach) by the Palms restaurant (except for beach volleyball). On day 2, my husband got chewed up by sand fleas. I was literally right next to him all day and didn't get one bite, so I guess it just depends how tasty you are....lol About day 6 or 7, I was walking out of the water and got stung by a jelly fish. It felt like a piece of seaweed wrapping around my leg, until the back of my knee was burning. Again.....not the resort's fault.....it's a beach and it happens. I learned that 100 proof rum cures all in Jamaica and it's a good story. Overall thoughts: It is a fabulous resort......beach, water, and staff! You will not be disappointed if you decide to go here! Definitely planning a return trip
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Date of stay: November 2023
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Trip type: Traveled as a couple
Room Tip: If you need to be under a palapa, get up really.....really early. Would not recommend for anyone...
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jeff s wrote a review Feb 2023
London, United Kingdom3 contributions
+1
Hotel's Favorite
1st time at Swept away and had the most amazing time . Me and my wife normally go to Sandalls all over and have tried them all and fancied a change . Sandalls being premium brand and always good we where 😂 and hoping this might be as close & it really was and better in some ways . Food was amazing and the feathers resturant was as good as any I have eating in London 5star . All drinks where always good & the staff where very friendly all the time . Room was very very nice as was the bed and all grounds around swept away . Give this place a visit it won’t disappoint at all 👏👏👏👏👏
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: Try get MOBO at airport on way out to save time
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Kelley W wrote a review Dec 1
1 contribution
+1
This was our first trip to Couples Swept Away and also our honeymoon, I only have good things to say! The staff was extremely friendly, the food was excellent anywhere we ate, the entertainment was amazing and the drinks were just the best. Everyone walking around always went out of their way to say hello to us, anything we needed we got and the grounds were simply beautiful. The staff work very hard and most have a smile for the guests always. We will definitely return to Couples!
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Date of stay: November 2023
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Trip type: Traveled as a couple
Room Tip: Make dinner reservations for the Feathers and Lemongrass ahead of time by calling, otherwise you...
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Kassidy K wrote a review Dec 1
1 contribution
This place was amazing! From the drinks, food, beach, ocean, water sports and staff (especially Tevin & Shania in entertainment) - I have no complaints! The beach and sunsets are hands down the best thing you’ll ever see. We can’t wait to come back!
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Date of stay: November 2023
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Trip type: Traveled as a couple
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mwharding wrote a review Nov 2023
Queen Anne, Maryland1 contribution
+1
Perfect in every way! This was our 18th visit to Couples. And our second in 3 months It was absolutely perfect! It was nice chatting with Mr. Issa at lunch. The service was phenomenal. We can’t say enough good things about the people. That’s what sets Couples apart from any other resort. We will be back in April or May!
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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WossyWill18 wrote a review Nov 2023
London, United Kingdom9 contributions
Some waitress staff are miserable AF. A few of them need customer service training, no hello, no eye contact, nothing. A lot of them need to learn how to smile! Male staff are a lot friendlier than female staff. Big up to Tevin, Dwight, Shantal, Jermaine, Marco, Beyoncé, and Colin! Always went above and beyond. Smiley, friendly, and we’re just welcoming and kind! Pros: Entertainment, so much to do. Foods decent, sports complex is a huge win. Tennis access. Gym etc. Beach. Palms. Lemon grass. Comfy bed. Cons: On arrival, our room had no hot water. After a long flight, and transfer. To be told ah there’s a burst water pipe. Was a huge lie as a different member of staff told us it was the room. The great veranda suites - AWFUL! Rooms are like a prison. We asked to be downgraded to a Garden room. Restaurants get booked up far in advance- you have to book for feathers & lemon grass (lemon grass is worth it, was UNREAL!) Patios - slow service. Overall, we wouldn’t stay here again. The customer service needs some serious work, if your employees don’t want the work you need to get rid and find employees that want to work. Fitness perspective - the sports complex is a win if you’re really into your fitness. As a LGBT couple we felt safe and welcome. Overall it’s a nice place to stay, just isn’t 5* as we would see in London.
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Date of stay: November 2023Trip type: Traveled as a couple
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Gabriele S wrote a review Nov 2023
West Sussex, United Kingdom168 contributions
Having visited other resorts in Jamaica, this one has all the benefits of an iconic Caribbean holiday. A beautiful endless white sandy beach with an azure blue sea. It hosts all the water sports you might desire, plenty of sunbeds with a long line of trees to seek shade if you prefer this . There are pools of course as well. The accommodation is built in natural wood among a canopy of trees and plants - only 2 story high and very spacious and comfortable with plenty of room upgrades, a large balcony and all the amenities you might require. Then the food : from breakfast to lunch and dinner : a fabulous choice of buffet style and a la carte restaurants - there is so much choice. The funky reception area even has a proper specialist coffee shop. To work all this off, Swept Away has a dedicated sports centre with a large lap pool, several tennis courts, classes, gym, a Spa and more. The cocktails are plentiful, there is a choice of wines and there is always some entertainment at night - very popular is the sing along around the piano in the bar. Just wonderful for a relaxing holiday and highly recommendable.
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Date of stay: November 2023Trip type: Traveled with friends
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InMyOpinion1969 wrote a review Nov 2023
Oakville, Canada22 contributions
+1
The resort is fantastic and seems to have mostly middle aged and retired people. It’s not great for young people looking for loud music and big parties. However, it is amazing for people of all ages that love to relax on a very beautiful beach with clear warm water, lots of water activities, from scuba diving and snorkelling to sailing and paddle boarding. There are tons of foam mattresses for floating on the water, which was a great way to beat the heat. It is not a great place for people that want to sit by a pool, the pools are small. The sports complex is amazing - large covered outdoor gym with lots of cardio machines and weights and an indoor gym/studio. Not air conditioned but lots of powerful ceiling fans. Huge lap pool, lots of tennis courts, pickle ball courts, private lessons and clinics with pros, spin classes, yoga, spa, juice and smoothie bar. I loved it! We started in a Garden View Verandah suite that was not renovated. It was a really nice large room, lots of shade from the tall trees, it felt like we were in a beautiful tree house with dark wood shutters and ceiling. There was nothing wrong with the room but we upgraded to a renovated beach front room because we wanted to be close to the ocean. The new room is smaller but newer, bright and much more conveniently located. Both rooms were a little noisy early in the morning. Either noise from the road, construction, cicadas (at night), carts being pushed along the paths, dragging the beach…6:30am was a busy time. I am an early riser so it didn’t bother me. The food is good and sometimes very good. Totally acceptable and typical for an all inclusive resort. The only disappointment was finding good jerk chicken, it was very dry and not as good as we have had in other resorts in Jamaica. I think we saw no-tipping in some description of the resort but the staff definitely accept, appreciate, expect tips. This is a very laid back and relaxing resort - it’s not high-end luxury and you are not going to get highly attentive top notch service. I love this place for how chill it is, don’t go if you can’t accept that and will hold them to a standard that is not who they are. Just relax and enjoy it for what it is. There are entertainers and peddlers on the beach but it was quite fun getting to know them and seeing the variety of people each day. Some good musicians, we enjoyed their daily visit and songs for a small tip. They are generally not pushy if you acknowledge and take a pass. If you sit further away from the water they don’t come up towards the resort. Since the resort is a couple of hours from the airport we booked a private car vs taking the shuttle that makes many stops along the way. This was fine for the arrival but for the departure they didn’t tell us when the car was coming. We finally found out after many phone calls and it was ridiculous - the car came way too early for our flight and there was nothing we could do about it. We arrived at the airport 4 hours before our flight and waited for 1.5 hrs before the Sunwing counter opened and we could drop off our baggage. The shuttle left the resort and hour after we did. I do not recommend booking private transfer with Sunwing, overall that was the worst part of the entire experience. I do recommend travelling on a Sunday when the traffic is the lightest. Overall - a great time and we would consider going back.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Travel on Sundays when the traffic is good for the long drive from the airport
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CSFTMF wrote a review Nov 2023
Windsor, Colorado46 contributions
This was our 6th visit to CSA since March 2020. They have lots of activities to make everyone happy. The sports complex has a smoothie bar gym aerobics classes with rotating instructors from US tennis pickleball squash racketball running track lap swim aquacise etc. On the beach you have kayaks paddle boards hobie cat snorkeling glass bottom boat scuba catamaran cruise. There are a few crafty things as hat making painting bracelet making. The food and drinks are also quite good. It's an older resort so if you want to sit in a new upscale room, this isn't your place, but if you want a decent place to sleep and shower with amenities for days, this is it. Note 2 weeks ago a storm came in and pushed in a lot of seaweed and churned up the sand. It's improving however it hasn't been the perfect carribean water since Mid Nov.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Book your catamaran at concierge and snorkel and glass bottom boat at water sports desk in...
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Loon Point A wrote a review Nov 2023
1 contribution
Fourth time at Swept Away, all in all, very good stay. Had a few problems with the first room (it was very rainy for a couple days and we had a couple leaks) and had a problem with the shower, but Bonita at the front desk did a great job handling the situation and gave us a different room that was great. It was great to see Kamelia working at Feathers, she was still a trainee when we were there in April of '23, she is still doing a great job. There seemed to be a shortage of supplies for the in room bars but our room barman did a great job searching out product for us. We were very happy to have Alison as our house keeper again, she does a wonderfull job and seems to have a sixth sense knowing our schedule and tidying our room while we were away. Lastly, the bartenders at the (beach bar closest to the water sports area) were much friendlier than in years past. One of my favorite things about Swept Away is the layout of the grounds and all the vegetation, you feel like your in a topical forest when you're in your suite and within a few short steps you're on the beach.
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Date of stay: November 2023
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Trip type: Traveled as a couple
Room Tip: Remember you're a guest in their Country, they have their way of doing things, don't get upset if...
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PRICE RANGE
$527 - $780 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
couples swept away negril, couples swept away hotel negril, jamaica couples swept away, swept away resort, negril couples swept away, swept away negril, couples swept away jamaica, couples negril
LOCATION
CaribbeanJamaicaWestmoreland ParishNegril
NUMBER OF ROOMS
312
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COUPLES SWEPT AWAY - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Negril, Jamaica)

Frequently Asked Questions about Couples Swept Away
Which popular attractions are close to Couples Swept Away?
Nearby attractions include Seven Mile Beach (0.6 miles) and The Psily Shop Mushrooms (0.7 miles).
What are some of the property amenities at Couples Swept Away?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Couples Swept Away?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Couples Swept Away?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Couples Swept Away?
Yes, parking is available to guests.
What are some restaurants close to Couples Swept Away?
Conveniently located restaurants include Miss Lily's at Skylark Negril, Vinne's Bar N Grill, and Sun Beach Restaurant and Bar.
Are there opportunities to exercise at Couples Swept Away?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Couples Swept Away have an airport shuttle?
Yes, Couples Swept Away offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Couples Swept Away have airport transportation?
Yes, Couples Swept Away offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Couples Swept Away?
Yes, dry cleaning and laundry service are offered to guests.
Does Couples Swept Away offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.