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Moon Palace Jamaica Grande

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Main Street, Ocho Rios, Jamaica
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592 Reviews from our TripAdvisor Community

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Showing 567: English reviews
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Every night me and my friends played card games around the coffee shop. We met a lot of nice workers but by far the best server and entertainer was Shamair from the coffee shop. He was not only a great server but an outstanding entertainer. He kept the business at the coffee shop rolling and still managed to entertain and... More 

Helpful?
1 Thank Anthonyzzzz
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This resort was an absolute pleasure from the moment we arrived until we had to leave. The staff made our stay so relaxing that we didn't want to come home. The pools were refreshing and the restaurants were filled with wonderful food and even more wonderful people. There were so many onsite activities that we rarely left the property. They... More 

Helpful?
Thank James A
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have never written a review on trip advisor before but I felt compelled to do so after reading all the mixed reviews about the Moon Palace Jamaica Grande. We were two families (kids are 12,13,15,15 - two boys two girls) of four traveling together for a week July 13-20. We were a little nervous to book this hotel after... More 

Helpful?
2 Thank Jen S
Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My experience with Moon Palace was 85% phenomenal! All Inclusive is the way to go! Very nice. Small items that challenged me: elevators did not work well half the time. A few water and leaking issues. It just appeared that the Resort is still working through a few of the renovations of the resort. A few kinks left to work... More 

Helpful?
1 Thank Lisa W
New Orleans, Louisiana
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Moon Palace is a beautiful hotel in Ocho Rios. When we first arrived we were greeted with Mimosa and a cold towel. The hospitality was awesome, I did not have to worry about my luggage, the vacation just got real! The only reason I gave the hotel a 4 like most Americans, I love fried chicken and I am not... More 

Helpful?
Thank Yang N
Jamaica
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is ultra modern and the staff goes above and beyond to accommodate visitors. I had great time here booked for 5 days as part of a wedding party held on July 13th. I must say there is something to be said about the 13th because after eating the food that was catered . i along with 5 others... More 

Helpful?
3 Thank knowzy1
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Now I don't like kid friendly resorts but this one was a gem. Loved all the water sports and evening shows. Jermaine in Moto was amazing loved his smile!!! Also say hello to Nakita at the front desk for us. Very modern hotel with comfy beds. Rooms were spacious. The Buffett was surprisingly the best place to eat for lunch.... More 

Helpful?
2 Thank Drdannimax
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Drdannimax, We appreciate your kind comments and are very appreciative of the time taken to write this review of your experience here at our resort. It was certainly our pleasure to have served you and provided you with such a “Great Vacation”. We are greatly motivated by your mention of our beautiful décor and our modern facilities. Rest assured... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is a very nice resort. The staff are extremely friendly and attentive. Great food. Amazing location in Ocho Rios with many amenities. Close to everything. Tours, Shopping, local entertainment. A great addition to the Palace Resorts.

Helpful?
1 Thank Dale Karen S
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Dale Karen S, We thank you for vacating with us. We are happy to know that you found our staff to be friendly and that they were able to provide you with quality services, thereby, ensuring your “anniversary vacation” was an enjoyable one. Thanks for taking the time to share your review and we definitely look forward to the... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed 6 days ago NEW

Omar from the Steakhouse hands down gave the best service I had at Moon Palace. He was very attentive, efficient, and an overall great guy! Naftalie and Stephen from Momo also gave us fantastic service! They were a lot of fun and catered to all of our needs!

Helpful?
Thank alishatran15
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear alishatran15, Thank you for taking the time to write your review of our property. We enjoyed reading that you appreciated the attention of our lovely TEAM MEMBERS who are always willing to exceed our guests' expectations in all aspects. Your commendations are received with thanks and will be conveyed respectively. We look forward to welcoming you back on your... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned yesterday. Not a bad trip but not same as Cancun. Didn't expect the long 2 1/2 hr drive from airport to the resort. This place needs more training and a couple of more years to get better. After our experience with Cancun,Mexico I would rate it a star less for the food,service and a foul order despite the... More 

Helpful?
3 Thank Ratna J
Stacey Duncan D, Public Relations Manager at Moon Palace Jamaica Grande, responded to this review

Dear Ratna J, We are so pleased that you had a great time with us here and that you really enjoyed experiencing a touch of our Jamaican culture. We thank you for your recommendable comments highlighting our wide variety of food available in our different restaurants. Our Team is committed to provide our guests with unmatched services and is disappointed... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $419 - $819 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
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Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#6 Top resorts Hotel in Ocho Rios
#8 Spa Hotel in Ocho Rios
#8 On the Beach Hotel in Ocho Rios
#8 Luxury Hotel in Ocho Rios
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