We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Moon Palace Jamaica Grande

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Moon Palace Jamaica Grande
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"moduleList":["handlers","shims"]},"containerClass":null}
Add Photo Write a Review

711 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 680: English reviews
sugar land
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

Moon Palace is nice and newly remodeled. It is much smaller than Moon Palace in Cancun and more walkable. I think the food in Cancun had more selection though. I did enjoy the water activities that were free to do, including catamaran sailing, snorkeling, paddle boating, kayaking. The workers were very nice. I didn't really think the mani and pedi... More 

Helpful?
1 Thank ladyj11
Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Wow what a great resort, newly rebuilt with top restaurants, great beach and right there in Ohio Rios.. I'm heavy traveled and then staff were on par with 6 star hotels and resorts.. Keep up it up Palace resorts! Love it!

Review collected in partnership with this hotel

Helpful?
1 Thank krisr217
Woodford Green, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Generally very good. Staff were extremely polite and welcoming. The food in the buffet area was always of a high quality and the a la carte restaurants were excellent especially the Italian restaurant (Gondola). High praise for Derrick the head chef and his team.

Review collected in partnership with this hotel

Helpful?
2 Thank fmmcqueen
1 review
2 of 5 stars Reviewed 3 days ago NEW

Annoyance before getting to the property, driving up & down Main St looking for a sign that reads Moon Palace...not a one....drove past the property repeatedly, only seeing the sign for ROOMS..Called the hotel and the rep advised me 4 times I "can't miss it" I pointed out to him the reason for my call was because I had in... More 

Helpful?
Thank Julie M
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I visited the hotel September & was told that the facility was now rated as a 5 star one. Previously visited when it was Jamaica Grande & when comparing then to now , there has been significant improvement in terms of a facility upgrade. However, the appearance is on the surface in some instances - the tap to our bathroom... More 

Helpful?
Thank PaulBeau52
Sevenoaks, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a two week holiday here in August and were blown away by the hotel but there were some parts that we felt let it down. I don't know what capacity the hotel was running at when we were there but it felt very spacious at all times. There were always sunbeds free, you could always get into restaurants... More 

Helpful?
2 Thank Al D
Jamaica
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited the Moon Palace Jamaica Grande for a weekend with my mom and I must say firstly that the staff are really nice and friendly. This is truly a place fit for a queen! The resort is absolutely beautiful with large marble tiles, mostly in the huge lobby area and guests' bathrooms. There were even marble tiles on the... More 

Helpful?
2 Thank SharaleeF
Tallahassee, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

First class service from the moment you arrive. AMAZING spa. Great food. The staff are all incredibly attentive and very pleasant. Lots of activities available for no additional charge and several opportunities for additional excursions and activities. We had a great time and would definitely recommend it.

Helpful?
2 Thank Kelly F
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Kelly F, On behalf of the Team and Management at Moon Palace Jamaica Grande allow us to thank you for sharing you excellent experience on TripAdvisor. The first class service received is reminiscent of the top service we extend to all our guests. We take pride in ensuring all aspects of our Resort positively impacts your vacation experience. We... More 

Fort Myers, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first time to Moon Palace Jamaica Grande and we loved it. It was cozy and had everything you could want to do right at the property. We loved the staff at this resort especially Amoy at the Loud Bar and Dr. Henry and gang. She was a sweetheart! The food at MOMO was outstanding!!! They (Richard, Jermain,... More 

Helpful?
2 Thank _vickiball1127
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear _vickiball1127, Thank you for taking the time to review your experience at Moon Palace Jamaica Grande on TripAdvisor. We are delighted to know you loved our resort the commendations of our team members are greatly appreciated they have been specially recognized for their outstanding efforts. We can’t wait to have you back here so we can host to another... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Three of us went for the first time, we went beginning of September and the number of visitors were low, this did not affect the service; as some places can become complacent if they are not busy. We received first class service throughout; reception was very efficient, we were then received by Otis who explained how to make the most... More 

Helpful?
3 Thank jacquelineh819
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear jacquelineh819, Moon Palace Jamaica Grande offers the most amazing vacation experiences to you and all our valued guests. As such we are thrilled to know you had such a wonderful experience here. Allow us to extend our gratitude to you for taking the time to review your amazing vacation experience with the TripAdvisor community. We are pleased to learn... More 

Questions? Get answers from hotel staff and past guests. Ask a question

983 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (936)
Viewed
Dining (61)
Viewed
Pool/Beach Area (137)
Viewed
View from Room (59)
Viewed
Hotel & Grounds (164)
Viewed
Bathroom (6)
Viewed
Room/Suite (42)
Viewed
Family/Play Areas (15)
Viewed
Business Center/Function Rooms (4)
Viewed
0:48
Videos (9)
Viewed
Other (439)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Room/Suite (1)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (11)
Viewed
Dining (11)
Viewed
Family/Play Areas (2)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Ocho Rios
1.8 mi away
Jamaica Inn
Jamaica Inn
#1 of 39 in Ocho Rios
5.0 of 5 stars 1,114 reviews
0.8 mi away
Hermosa Cove, Villa Resort & Suites
4.1 mi away
Jewel Dunn's River Beach Resort & Spa
Show Prices
Show Prices
Show Prices
1.3 mi away
Sandals Ochi Beach Resort
4.2 mi away
ClubHotel Riu Ocho Rios
ClubHotel Riu Ocho Rios
#9 of 39 in Ocho Rios
4.0 of 5 stars 7,840 reviews
44.1 mi away
Iberostar Grand Hotel Rose Hall
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $448 - $841 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Orbitz, Odigeo, Travelocity, Priceline and Hotels.com so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#6 Top resorts Hotel in Ocho Rios
#8 Spa Hotel in Ocho Rios
#8 Luxury Hotel in Ocho Rios
#8 On the Beach Hotel in Ocho Rios
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay