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Moon Palace Jamaica Grande

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707 Reviews from our TripAdvisor Community

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Showing 676: English reviews
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I visited the hotel September & was told that the facility was now rated as a 5 star one. Previously visited when it was Jamaica Grande & when comparing then to now , there has been significant improvement in terms of a facility upgrade. However, the appearance is on the surface in some instances - the tap to our bathroom... More 

Helpful?
Thank PaulBeau52
Sevenoaks, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a two week holiday here in August and were blown away by the hotel but there were some parts that we felt let it down. I don't know what capacity the hotel was running at when we were there but it felt very spacious at all times. There were always sunbeds free, you could always get into restaurants... More 

Helpful?
Thank Al D
Jamaica
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I visited the Moon Palace Jamaica Grande for a weekend with my mom and I must say firstly that the staff are really nice and friendly. This is truly a place fit for a queen! The resort is absolutely beautiful with large marble tiles, mostly in the huge lobby area and guests' bathrooms. There were even marble tiles on the... More 

Helpful?
1 Thank SharaleeF
Tallahassee, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

First class service from the moment you arrive. AMAZING spa. Great food. The staff are all incredibly attentive and very pleasant. Lots of activities available for no additional charge and several opportunities for additional excursions and activities. We had a great time and would definitely recommend it.

Helpful?
1 Thank Kelly F
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Kelly F, On behalf of the Team and Management at Moon Palace Jamaica Grande allow us to thank you for sharing you excellent experience on TripAdvisor. The first class service received is reminiscent of the top service we extend to all our guests. We take pride in ensuring all aspects of our Resort positively impacts your vacation experience. We... More 

Fort Myers, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first time to Moon Palace Jamaica Grande and we loved it. It was cozy and had everything you could want to do right at the property. We loved the staff at this resort especially Amoy at the Loud Bar and Dr. Henry and gang. She was a sweetheart! The food at MOMO was outstanding!!! They (Richard, Jermain,... More 

Helpful?
2 Thank _vickiball1127
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear _vickiball1127, Thank you for taking the time to review your experience at Moon Palace Jamaica Grande on TripAdvisor. We are delighted to know you loved our resort the commendations of our team members are greatly appreciated they have been specially recognized for their outstanding efforts. We can’t wait to have you back here so we can host to another... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Three of us went for the first time, we went beginning of September and the number of visitors were low, this did not affect the service; as some places can become complacent if they are not busy. We received first class service throughout; reception was very efficient, we were then received by Otis who explained how to make the most... More 

Helpful?
2 Thank jacquelineh819
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear jacquelineh819, Moon Palace Jamaica Grande offers the most amazing vacation experiences to you and all our valued guests. As such we are thrilled to know you had such a wonderful experience here. Allow us to extend our gratitude to you for taking the time to review your amazing vacation experience with the TripAdvisor community. We are pleased to learn... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Prior to coming to Moon Palace Jamaica Grande, My wife and I would read the reviews of others on a daily basis. Some of the reviews were excellent, while others not so good. And some reviews mixed. Initially I chalked up the diversity of the reviews to personal experience or preference. But after staying almost a week, I can better... More 

Helpful?
6 Thank Kenneth P
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Kenneth P, Receive our warmest greeting from the entire team at Moon Palace Jamaica Grande, it was an absolute pleasure hosting you for vacation. Thank you for your detailed review of your experience with us, each point is truly important to us as is gives us a look at our Resort through your eyes. On arrival our guests are... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I chose to spend our 20th Wedding Anniversary on the beautiful island of Jamaica. We chose to stay at the Moon Palace Jamaica Grande in Ocho Rios. This place was Amazing and absolutely beautiful! The staff went over and beyond to cater to our every want and need while we were there. We met Otis who welcomed... More 

Helpful?
2 Thank Gayla M
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Gayla M, Creating memorable vacation experiences is always the goal here at Moon Palace Jamaica Grande as such we are ecstatic to read that you enjoyed your 20th anniversary celebration with us. We are grateful for the TripAdvisor review outlining the amazing experience had. We will cherish you forever and look forward to your return to create more special... More 

Boston, Massachusetts
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Moon Palace Jamaica Grand this summer (Jul 10-22, 2016). Six of us, in a presidential suite. Let me start by staying that I didn’t really want to like this resort, moreover, I didn’t expect much from it. Why didn’t I want to like it? Well, from where we live (Boston), there are no non-stops (vs. Cancun),... More 

Helpful?
6 Thank jlangmass
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear jlangmass, From the Moon Palace Jamaica Grande family to you’re a heartfelt thank you for your beautiful review of our resort. Special commendations have been extended to all team members mentioned, kudos to them for having made a lasting impact on you and your vacation experience. We are thrilled that you chose us for your family vacation and do... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Would give this resort 5 stars except for 3 things. First - if you end up at this resort make sure you bring a bottle or two of water to the beach staff. The poor staff (especially life guards and guys at the beach running the kayaks, water bikes, etc...) everyday we saw that they didn't have enough cold water... More 

Helpful?
6 Thank realsimple37
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear realsimple37, It was an absolute pleasure hosting your and the family here at Moon Palace Jamaica Grande for vacation. We are very appreciative of the time taken to prepare a review on TripAdvisor. All our team members are valued and as such we ensure measures are implemented to ensure they are well taken care of while conducting their duties.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $454 - $836 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
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Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#6 Top resorts Hotel in Ocho Rios
#8 On the Beach Hotel in Ocho Rios
#8 Luxury Hotel in Ocho Rios
#8 Spa Hotel in Ocho Rios
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