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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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985 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

We just got back from Spring Break with three other families and we had a BLAST! This is our second year staying there and there is fun for The whole family. You will not be disappointed. The resort is gorgeous, staff is amazing and the excursions to use resort credits on are top notch. We love Trevor at the Momo...

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Thank Mandy P
San Antonio, Texas
Reviewed yesterday NEW

My wife and I had a fabulous time at the Moon Palace Jamaica Grande. The resort was excellent. The staff/employees were top notch. Every one of the staff ( the restaurant greeters/hosts/hostesses/servers, bar staff/servers, entertainment staff, life guards, etc) were all gracious and treated my wife and I like royalty. In particular were the following Jamaica Grande employees, 1. Ena-Kay...

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Thank 294rodneyj
Cleveland, Ohio
Reviewed yesterday NEW

We were very impressed with this resort from the time we arrived to the time we checked out. Once we arrived at the resort we were met with a refreshing welcome drink and a cool towel. We were then taken to the VIP lounge to check in, which was easy and efficient. We stayed in the Presidential Suite and were...

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1Thank Kaylee H
Reviewed yesterday NEW

Our family recently spent 7 days at Moon Palace Jamaica Grande. Throughout our stay, we had excellent service from everyone. We were greeted with friendly smiles and helpful service everywhere we went. In particular, Lauren in Pier 8 Restaurant, Andrew at the Lobby bar, Azziza in the AweSpa and Shawnette in vacation planners went above and beyond to make our...

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1Thank Julie White H
Reviewed 2 days ago NEW

Family friendly- no 20 year old spring breakers! clean amenities, courteous staff! Spa- awesome- Look up Keshene- she is the best there is !! Worth the money! great hot pizza, good sushi buccaneers buffet restaurant- is ok

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1Thank Swimmerforlife
Santa Rosa, California
Reviewed 2 days ago NEW

Ocho Rios deserves to be considered as an alluring Caribbean destination for couples and families. The local community and resort staff deserve a chance to succeed in the hospitality industry. The new owners deserve a chance to make a buck if they can translate an established brand in a new region. But the first offering of the Moon Palace system...

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Thank wwfields
Atlanta, Georgia
Reviewed 3 days ago NEW

I wasn't a fan of going to Jamaica - but Moon Palace gave me a different insight. To start, from the time we left the Airport to the front door of resort - the experience was a story book. The staff was very informative - especially the girl waiting to greet us at the Airport. Specialty drinks, a carnation, and...

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5Thank Golfocean88
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Golfocean88, At Moon Palace Jamaica Grande our commitment to you, our valued guest is to continuously create the most awe filled vacation experiences by extending unparalleled services, amenities and facilities for your total satisfaction. We are delighted to have had the privilege of hosting your recent couple’s vacation. Thank you for sharing your vacation overview with the TripAdvisor community,...

Toronto, Canada
Reviewed 4 days ago NEW

We are members for more than 10 years and have been to all the properties in Mexico, so excited to explore a different place. We have been reading & monitoring the reviews for years & hoped that things were better. First the distance from the airport, it's very far, about 1 hour on narrow, twisting roads. Just not enjoyable after...

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Thank tamgery
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear tamgery, Thank you for the confidence had in selecting Moon Palace Jamaica Grande to host your recent vacation experience. The Palace Resorts team would also like to express our sincere gratitude to you for the over decade of kind support. We are heartbroken to learn that a truly fantastic vacation was not had, we however welcome your feedback and...

Southport, North Carolina
Reviewed 4 days ago NEW

The Palace offers everything, great food, great activities, perfect beach, fantastic service. Our oceanfront room was awesome and when they say all inclusive , that means everything is included. Love the spa, fantastic massage! The entertainment was great, we especially loved Andre at the Piano bar, and the band at the Loud Bar.

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2Thank Schrode
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Schrode, The Moon Palace Jamaica Grande family would like to extend a heartfelt thank you for giving us the pleasure of hosting your recent vacation experience. We are thrilled to learn that our great facilities, services and amenities all contributed to you having the best vacation. Our team would be delighted to have the delight of hosting you again...

Concord, New Hampshire
Reviewed 5 days ago NEW

1st let me say this was one of the best Stays I have had at a Palace resorts. I am a member and have stayed at many of them. After arriving after a long flight I was greeted with my welcome drink and towel. We waited outside to be directed and they didn't seem to know where to put me....

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4Thank djkaitz
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear djkaitz, As we remain committed to continuously creating the most memorable awe filled vacation experiences for you, our valued guests, the Moon Palace Jamaica Grande family would like to express our gratitude to you for sharing an overview of one of the best Palace vacations you have experienced. All the highlights and feedback from your vacation have been noted...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $449 - $834 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
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Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
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Questions & Answers

Here's what travelers have asked, with answers from Moon Palace Jamaica Grande staff and other travelers.
441 questions
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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view rooms to get a beautiful view of the mountains and the ocean/bay and you can watch the cruise ships come and go each day.”
 of 5 bubbles 274kayleeh, yesterday | Read review
“Oceanfront and partial are both nice.”
 of 5 bubbles Schrode, 4 days ago | Read review
“Book through a member for rooms with balcony's and best selections”
  • Nice note from Erica our housekeeper
  • Night view from room
  • Cruise ship leaving port
  • Sunset
 of 5 bubbles djkaitz, 5 days ago | Read review
“If you book through Apple or Fun Jet vacations you will be stuck in the crappy building with crappy views”
  • Their Ocean View rooms....it's worse than a partial view
  • This is what they consider a Ocean View room..not a Partial
 of 5 bubbles W4218RKtracyb, 1 week ago | Read review
“Don't pay extra for the ocean view”
 of 5 bubbles Feldmapa, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question