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Moon Palace Jamaica Grande

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Moon Palace Jamaica Grande
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866 Reviews from our TripAdvisor Community

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Showing 824: English reviews
Kewaunee, Wisconsin
Reviewed yesterday NEW

After being disappointed in Moon Palace Cancun last year, was more than pleasantly surprised by Ocho Rios! The staff could not have been more friendly and wonderful, the food and drink excellent, the rooms mostly immaculate. So here are the particulars: ROOMS: Beautiful, well-kept with the exception of the Jacuzzi in our room. Went to fill it and use it...

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Helpful?
1Thank Michael C
detroit, michigan
Reviewed yesterday NEW

This was our first time in Jamaica. We flew into Montego Bay. The trip was coordinated by our travel agent. After waiting about 30 minutes (enjoying drinks at Margaritaville while we waited for transportation) we headed out for the 90 minute ride to Ocho Rios. The driver was very nice and gave good informaiton along the way The resort is...

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1Thank Nerissa W
Hanover, Minnesota
Reviewed 2 days ago NEWvia mobile

Wonderful place. Alvaredean at the pool bar was the best! Great personality very personable! He is the reason we would return. We had so much fun. Romantic dinner on the beach, great spa, night life, drinks and food. Rooms were very clean and so were the grounds. A definite return trip in our future!

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Helpful?
1Thank Diane M
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Diane M, We are thrilled to have been selected to hold your remarkable 50th birthday celebrations. Thank you for sharing your TripAdvisor feedback with highlights of our wonderful Resort, our very personable team, great spa along with our well kempt facilities. We anticipate your return where it would be our pleasure to host more spectacular vacation. Warm regards, Kemarlo...

Cleveland, Ohio
Reviewed 2 days ago NEWvia mobile

We stayed 1 week at moon palace. The resort is beautiful. The spa is excellent and the staff is superb. The food is above expectations. A shout out to Josean and tonesia and omario at pier8. They made our stay so wonderful. Cant wait until we return to see how our new jamacan family had grown and thrived

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Helpful?
1Thank Lizzy B
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Lizzy B, Your TripAdvisor comments highlighting our perfect resort with lovely staff is very much appreciated. The entire Moon Palace Jamaica Grande family would like to express our gratitude to you for making us your destination of choice. It was a pleasure to have hosted you to such a wonderful vacation. Your new Jamaican family cannot wait for your...

Reviewed 2 days ago NEW

I am a member of the Moon Palace brand and love their Cancun resort. So, when I heard they were opening a resort in Jamaica, I thought it would be nice to visit a new location for once. If you like Moon Palace Cancun, just understand that the Jamaica resort is VERY different in a bad way. The only way...

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Thank Supurna G
Slidell, Louisiana
Reviewed 6 days ago NEW

The location of the property is exceptional with dolphin experience and dive shop right at the resort. Restaurants good to excellent, and staff is developing to Palace standards. We'll go back in the future.

Review collected in partnership with this hotel
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1Thank derwoodbrady
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear derwoodbrady, The Moon Palace Jamaica Grande family would like to extend our sincere gratitude to you for making us your vacation destination. We would like to thank you for sharing an overview of your vacation with the TripAdvisor community. Your comments are greatly appreciated. The team cannot wait to welcome you back to our Resort for more awesome vacation...

south jersey
Reviewed 1 week ago NEWvia mobile

This was our first visit and the kids loved it. The views were amazing. The staff was Palace pleasant, "it is my pleasure," followed everything. There were multiple pools and we swam in all of them. The gym was great. The water aerobics at noon was challenging. The spa was AMAZING. Sauna, Steam room, cold room, pools with pressurized water...

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Helpful?
2Thank sjreviewer
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear sjreviewer, The Moon Palace Jamaica Grande team would like to express our gratitude to you and the family for making our Resort your destination. It was an absolute privilege to have hosted you and the family. Thank you for the TripAdvisor review showcasing the pleasant team, amazing spa, great dining options as well as the spectacular amenities at our...

Denver, Colorado
Reviewed 1 week ago

Great resort for couples or family. Wonderful Spa facility. Good restaurants- Oriental, Steak house, Seafood, Italian and general buffet. The island has many great place to see and the Moon can set your family up on several great tours.

Review collected in partnership with this hotel
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1Thank lr701
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear lr701, Thank you for making Moon Palace Jamaica Grande your preference for vacation. We would like to also express our gratitude to you for sharing the great experience had with the TripAdvisor community, making highlights of our wonderful spa, restaurants and the overall greatness of our resort for couples and family vacations. We look forward to having the privilege...

Coopersburg, Pennsylvania
Reviewed 1 week ago

We just returned from a wonderful week at Moon Palace Jamaica. The room was a great size and perfect for a family of four. The food was excellent, my only complaint is the selection could use some improvement. Especially the buffet and the snack bar by the pool. I loved the Italian restaurant and the staff was incredible. There is...

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1Thank mibyrd
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear mibyrd, On behalf of the incredible Staff and Management at Moon Palace Jamaica Grande, allow me to thank you for having made our Resort your preference. We would like to also express our appreciation of you taking the time to review our Resort, highlighting the excellent service received form our friendly team, the excellent food received as well as...

Kewaunee, Wisconsin
Reviewed 1 week ago via mobile

What a great place! Staff incredibly nice, gorgeous property, and it beats shoveling snow. Packers-Giants game enjoyed on big screen in the disco. LOVE JAMAICA, mon! Veronica who serves us breakfast at Bucaneers should be your "go to" for info if your concierge isn't around. You have to come here!

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Helpful?
1Thank Michael C
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Michael C, Allow us to express our deepest gratitude to you for the confidence had in making Moon Palace Jamaica Grande your vacation destination. It was an absolute pleasure hosting you at our gorgeous resort with outstanding service from our incredibly nice team. Thank you for the warm recommendation, we look forward to your return to extend more awesome...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Location: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $468 - $874 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com and Booking.com so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
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Questions & Answers

Here's what travelers have asked, with answers from Moon Palace Jamaica Grande staff and other travelers.
386 questions
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Old Bridge, New Jersey

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Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a beach-view room.”
  • Really loved our view from the room!
 of 5 bubbles MichaelConard, yesterday | Read review
“We were in Tower block 1 which had bigger rooms and larger balconies as this is the new building.”
 of 5 bubbles Karenhoyles, 1 week ago | Read review
“Ocean view or ocean front”
 of 5 bubbles 881BillB, 1 week ago | Read review
“I doubt there's a bad room in the place. Moon Palace is ALL THAT!”
 of 5 bubbles naomigrossman, 2 weeks ago | Read review
“Any room with a view of the ocean is worth it!”
 of 5 bubbles noviar837, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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