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Moon Palace Jamaica

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Traveler (2232)
Pool & Beach (566)
Storyboard
Ratings and reviews
Certificate of Excellence
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travelers talk about
“loud bar”(154 reviews)
“flow rider”(134 reviews)
“resort credit”(125 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Free Breakfast
Air Conditioning
Beachfront
Pool
5 Star Hotel
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour room service, free WIFI, CHI-branded amenities, complimentary calls to Continental...
Offers from Moon Palace Jamaica
Offers & Announcements: Package Deal
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Location and contact
Main Street, Ocho Rios, Jamaica
Hotel website
40.2 miles to Norman Manley Airport
71 restaurants are within a 1 mile radius
2.0 miles from Dunn's River Falls and Park
View nearby attractions and restaurants
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Rooms
Jul 29Jul 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,069)
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1 - 5 of 1,982 reviews
Reviewed today via mobile

We had a week long stay at the Moon Palace for a business trip. The whole experience was amazing! From Check in to check out, everything was perfect! The staff is always smiling, laughing, and genuinely happy to be there. It is very refreshing to...More

Thank Courtneydeeanna
Hotel's Favorite
Reviewed November 17, 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
26  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded November 18, 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed today via mobile

Amazing resort! Absolutely beautiful. Most friendly staff of all of the palace resorts and we have been to them all! Ask for Nikki at the beach, she will make your trip! The breakfast staff will be missed!! Too many staff members to list have contributed...More

Thank Dcrawford65
Reviewed today

We have stayed at many palace resorts for the past 12 years and this resort does not hold a candle to the others. They were under staffed, possibly due to the day passes they allow for local residents. The friendliness left much to be desired....More

1  Thank richardsd12
Reviewed today via mobile

We had an amazing time in moon palace jamaica and this review is too short to write all the positive things and mention everyone who helped. So here we go. Rajesh- front desk was amazing and helping us get the best room. We called ahead...More

Thank walker7478
View more reviews
About
Description
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour ...More room service, free WIFI, CHI-branded amenities, complimentary calls to Continental US and Canada, and more. Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider® Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Also home to the largest spa in Jamaica, for some serious pampering, this warm-hearted resort has everything you need right at your fingertips. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Shuttle Bus Service
Wheelchair access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Top resorts Hotels
,
Luxury
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (2232)
Pool & Beach (566)
Room & Suite (483)
Dining (302)
Amenities (121)
Family and Play Areas (41)
Business Center & Event Rooms (6)
Questions & Answers
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Elizabeth P
July 19, 2018|
AnswerShow all 2 answers
Response from Lori S | Reviewed this property |
I would just call the Moon Palace to confirm the transfer.
0
Votes