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Moon Palace Jamaica

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Main Street, Ocho Rios Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$386
$367
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Free cancellation until 07/01/21
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Traveler (4502)
360
Panoramas (85)
Pool & Beach (982)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Jamaica
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 36 hotels in Ocho Rios
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour room service, free WIFI, CHI-branded amenities, complimentary calls to Continental US and Canada, and more. Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider® Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Also home to the largest spa in Jamaica, for some serious pampering, this warm-hearted resort has everything you need right at your fingertips.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Game room
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
4525Reviews1325Q+A100Room tips
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Popular mentions
D T wrote a review Jun 18
Chandler, Arizona5 contributions6 helpful votes
If you travel alot and want a great vacation don't come to Moon Palace Jamaica. If you're a novice traveler looking for a bargain by all means Moon Palace is definitely for you. I brought my family here in 2019 and had such an amazing time we decided to make it our 1st post Covid-19 vacation. Unfortunately, everything that we remembered about Moon Palace Jamaica no longer exist and I wouldn't come back if they paid me to. The customer service that Moon Palace is known for is lacking unless you have a white (Diamond) wristband. With the exception of the Jerk Shack & Momo, the food at all the other restaurants lacks flavor and seasoning. Also, the maid service forgot to empty our trash can, replace our towels, and toiletries. They awesome customer service, food & beverage selection, and amenities that we fell in love with two years ago no longer exist. Maybe it's because of covid or maybe it's because of something else. Either way, before pulling the trigger on a Moon Palace vacation do your due diligence, shop around, and make an educated decision.
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Date of stay: June 2021Trip type: Traveled with family
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Peyton P wrote a review Jun 16
1 contribution
Colin is a hard worker, he impressed me with his job. Made my vacation 10 times better. Kept this place so clean and nice. Made the vacation much more enjoyable. And this resort is so big I got lost and he didn’t hesitate to help get me where I needed to be. A great guy.
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Date of stay: June 2021Trip type: Traveled with family
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Response from MPJ Manager, General Manager at Moon Palace Jamaica
Responded 4 days ago
Dear Peyton P, We are delighted to hear of the manner in which Colin assisted to make your vacation experience one that will not be forgotten. We thank you for sharing and highly appreciate that we were selected for this fantastic holiday. It will certainly be our pleasure to host your next getaway. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
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Sanj wrote a review Jun 16
1 contribution
We arrived on May 29th from the UK and stayed until June 8th 2021. We were nervous due to the fact we were travelling during a global pandemic and we did not know what to expect from the resort in terms of the procedures in place to ensure a safe environment for us to enjoy the holiday without much disruption. Our fears were put to rest as soon as we arrived from the airport. Everyone had to wear masks and there were hand sanitisers situated everywhere around the resort. Also after every visit to the front desk the staff quickly wipe everything down so that the next visitor is safe. The resort itself is amazing. We had our 5 year old daughter with us and there was plenty to do for her whether it was in the playroom, games room or in the pool. There is also various activities that you can partake in like the swimming with dolphins and various water sport activities. Most of these will require you to pay extra though. We did the interaction with the dolphins and it was an unforgettable experience. We also managed to spend a relaxing morning in the spa where we had an aromatherapy massage. It was very relaxing. Moon Palace Jamaica has everything! Was very impressed with the different variety of restaurants. The buffet restaurant always had a good selection of foods. There was also Momos which was a Japanese restaurant, an Italian restaurant (gondola) as well as a fish and steak restaurant called Pier 8, a pizza and Panninis place, as well as a sushi restaurant and also the Boulangerie where all different assortments of cakes and crepes were served. Alongside the beach was there was the jerk hut which was cooking delicious jerk chicken pork and fish from the grill! Finally right next to the various pools there were a number of snack bars which served burgers, sandwiches and pizzas amongst other delights. All in all there was enough variety for us to have something different every night during our stay. Did I mention that the food was delicious!!! The various bars around the resort had some good selection of spirits and cocktails. They had branded vodka like Grey Goose and absolut as well as a great selection of rums. The barstaff were very friendly and also very quick in getting our drinks. Special mention must go to Omar who is the waiter on the beach. A very friendly guy who would always stop for a chat whenever he saw us around the resort! Another special mention goes out to Horace who works in the snack bar near the entertainment hub. He was an expert in coming up with different cocktails. As well as his bar skills he was another great guy who was always happy to serve us. We had many a conversation about football and the English premier league!! All in all we were at Moon Palace Jamaica for 11 nights and I can safely say that this is the best resort that we have stayed at. The staff were very good, the food amazing and the facilities where first class which ensured every member of the family no matter what age would be happy!!! We will definitely come again as well as try the Moon Palace in Mexico which looks amazing!!
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Date of stay: June 2021Trip type: Traveled with family
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Response from MPJ Manager, General Manager at Moon Palace Jamaica
Responded 4 days ago
Dear Sanj, Thank you for choosing our safe haven for this vacation. We are ecstatic to have been your host and appreciate that you took the time to detail your profound satisfaction. Our aim is always to create unforgettable experiences for our guests, as such, we are overjoyed to receive your confirmation of a spectacular vacation experience. We note the satisfaction that our diverse selection of amenities, facilities and unparalleled service provided you and your entire family and will continue to enhance our services for optimized guest satisfaction. It is therefore our hope that on your return to The Palace Life at any of our properties we will be able to supersede your every expectation and provide you with more over-the-moon experiences. Our family thanks you. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
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Deb K wrote a review Jun 15
Glenelg, Maryland6 contributions2 helpful votes
We just returned from Moon Palace Jamaica...our 2nd trip there in 2 months. We couldn't have been happier with our stay. The staff members go above and beyond and truly feel like friends. Shout out especially to "Dennis" the MENECE, MARCO, RAJ, Lorain, and "my boyfriend" KIERON serving at the pool, SANDY the bartender, OMAR "king of the churros", ENRICO the water aerobics instructor (not sure of name), and TJ the dolphin trainer. I look forward to seeing each of them again soon! The food was delicious at the resort as well. I highly recommend the Royal Dolphin package! Thanks, Moon Palace!
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Date of stay: June 2021
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Response from MPJ Manager, General Manager at Moon Palace Jamaica
Responded 6 days ago
Dear Deb K, Thank you for your public acclamation of our services post-visits. It brings us immense joy to know that your every expectation was met not once but twice and that lifelong memories have been created with our outstanding team. We are certainly excited to welcome you on your third visit as it will be our pleasure to provide you with more over-the-moon experiences. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
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Nancy K wrote a review Jun 14
Corpus Christi, Texas8 contributions3 helpful votes
I am a fan of the Palace brand, there’s no doubt there. My friend and I flew into Kingston and arranged transport through the hotel at a cost of $99 round trip. Ok, I guess. Well, we were forgotten. The driver left without us. We ended up taking a taxi to meet the moon palace driver. We were dropped off at a gas station in Spanish Town. Both drivers were excellent and professional. When we got to the resort, i inquired about the inconvenience. Like, maybe give us a spa credit or something. They said no…but, offered to only charge for a one way transport of $69. Fine. Upon checkout, they wanted the entire amount. I was told that there would be an investigation and the amount would be refunded to me. Seriously? That’s disappointing as hell. We were sitting in the airport for 2 hrs trying to contact someone. We got dropped off at a gas station. We arrived 5 hrs late the resort. And I still have to pay the full amount!!
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Date of stay: June 2021Trip type: Traveled with friends
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Response from MPJ Manager, General Manager at Moon Palace Jamaica
Responded 6 days ago
Dear Nancy K, We firstly extend to you our sincere apology for the mentioned experience. As our esteemed guest, it was our intention to provide you with the highest level of service. Our respective manager is aware of your comments and is completing the relevant checks to conclude the matter as well as prevent a future occurrence with any of our guests. We thank you for your selection of our resort for this vacation and trust that this will not deter your return to our property. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
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PRICE RANGE
$323 - $797 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint Ann ParishOcho Rios
NUMBER OF ROOMS
705
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Frequently Asked Questions about Moon Palace Jamaica
Which popular attractions are close to Moon Palace Jamaica?
Nearby attractions include Ocho Rios Bay Beach (0.2 miles), Bethel Tabernacle United Pentecostal Church (0.3 miles), and VIP Palace (0.2 miles).
What are some of the property amenities at Moon Palace Jamaica?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Moon Palace Jamaica?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Jamaica?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Jamaica?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Jamaica?
Conveniently located restaurants include Juici-Beef Patties, Miss T's Kitchen, and Mom's.
Are there opportunities to exercise at Moon Palace Jamaica?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Moon Palace Jamaica have an airport shuttle?
Yes, Moon Palace Jamaica offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Moon Palace Jamaica offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Moon Palace Jamaica?
Many travelers enjoy visiting Firefly (2.1 miles).
Does Moon Palace Jamaica have any great views?
Yes, guests often enjoy the harbor view available here.