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This was our second time at the Moon Palace but it was 24 years later ( changed from the Jamaica Grand Resort and Spa). It is a beautiful place with great food and friendly staff. We had an issue with our room but for the...More
We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More
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23 Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded November 18, 2017
Dear Esteemed Guest,
Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us.
Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More
It was our first time in Jamaica and we stayed at Moon Palace for 5 days! It is a perfect vacation destination, nothing to worry, many activities inside and outside the hotel, 5 restaurants and the perfect blue Caribbean Sea... To make it more special...More
This resort is truly special. The staff go out of their way to ensure you enjoy your time at their resort to the fullest. This was our fourth time in Jamaica and hands down this was the very best stay we have experienced.
We are enjoying our visit to Jamaica so much!!! Our hosts at Moon Palace have been warm, welcoming and incredibly gracious! When we arrived, the staff met us with cool drinks. The planning staff efficiently helped us set us activities, which Kenisha helps organize each...More
They are very well staffed at the spa and my husband and I used it 3 times during our stay with no issues. I suggest to book all your appointments at the spa and the excursions when you first get there. I was told when the... More
They are very well staffed at the spa and my husband and I used it 3 times during our stay with no issues. I suggest to book all your appointments at the spa and the excursions when you first get there. I was told when the cruise ships were at Ocho Rios the falls get very busy.
As far as the room request, I am not sure if it varies by type of room but for the concierge level room that we had, all request ( food and others) were fulfilled within a few minutes with a follow up call to ensure our satisfunction.