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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#5 of 36 hotels in Ocho Rios
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour room service, free WIFI, CHI-branded amenities, complimentary calls to Continental US and Canada, and more. Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider® Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Also home to the largest spa in Jamaica, for some serious pampering, this warm-hearted resort has everything you need right at your fingertips.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Indoor play area for children
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Game room
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Spanish
Hotel links
Special Price:Save up to 35%
5181Reviews1449Q+A100Room tips
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Most Recent
OnAir34044713763 wrote a review Yesterday
+1
We had the best 7 night stay at the Moon Palace Jamaica celebrating Thanksgiving Jamaican style. There was 11 family members including 4 teens and 1 pre-teen. The staff was absolutely fantastic. Jarmaine and Ta Jay at Boulangerie took the time to learn our 5 girls' names and their preferences. This was a stop that was made several times each day whether it was coffee, crepes, ice cream, or chocolate, it did not disappoint. And they made sure we were well taken care of no matter what. If someone was missing from the group or didn't look happy they noticed! Omar, the "churro guy" was a hit and was also so sweet to the girls. He's a pastry chef and met the girls on their last day to give them some of his pastries as a thank you for being kind. Chef Prescott, aka Gretzky, entertained us at MoMo's and we saw him a couple times after that night and he always remembered us and would give us a funny motion from our time with him and called the youngest "baby shark" the nickname he gave her. lol. Last but not least, Chamar (not sure on spelling here) at FloRider was another favorite. The girls spent hours EVERY day at Flo Rider and he would help coach them so they could improve. All of these men made a special place in their hearts making the trip so memorable and special. The girls made them handmade thank you cards they presented them to let them know just how much they appreciated them. Everyone we encountered during our stay were very nice, wanting to make the stay enjoyable and wanting you to be relaxed and love your time in Jamaica. The hydrotherapy experience is one you will want to do more than once during your stay....so relaxing. The aroma in the spa is invigorating! You must be 18 years old to participate in the hydrotherapy which my teens were quite disappointed in and I do wish they could have experienced when accompanied by an adult. The rooms were attended to daily, fridge and amenities re-stocked, new linens provided. A WONDERFUL TRIP!!!
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rudy L wrote a review Oct 2022
Chesapeake, Virginia12 contributions8 helpful votes
Hotel's Favorite
This was our 2nd visit to the resort this year.  The resort's location gives it a perfect view of the beautiful cove with mountain in the distance.  From the moment we arrived to our departure the staff there were very welcoming and very friendly.   Our Diamond staff were spot on with all our needs, George who had all our itinerary setup prior to our arrival, Keisha who set up our appointments and excursion, Marvin who introduced us to Jamaican food and his great vocals, Kamar who was always there by the pool with help and drink and of course Mellisa who manages an excellent staff.  Every meal was delicious, and dinners became a feast as Jason the sommelier made pairing our wines with the meals an experience.   Our favorite meal was the Jamaican style red snapper dinner prepared by the wonderful staff at Pier-8.....what a wonderful and delicious meal.  Our favorite restaurant was the La Gandola.  Our favorite bar was The Piano bar.  With the exception of one night, we attended the nightly entertainment and enjoyed every one of them.  Totally enjoyed the non motorized water options like the paddle boats. Started the review with talking about the great staff and would like to end with naming some that made our vacation a blast, Lasonya at the Entertainment Hall, Kimono at the Piano Bar,  Austin and Anthony at Momo's, Rene and Damion at the Pool and of course Menece.
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Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Shawna-Lee Depass, Owner at Moon Palace Jamaica
Responded Oct 2, 2022
Dear Rudy L, We are very grateful that you took the time to share this excellent review. We are delighted to learn about your experience and to know that from start to finish it was magical. The most fulfilling part of your review is knowing that our staff continues to provide excellent A1 service. Thank you for recognizing them and thy will all be commended. We are happy to have this review and we look forward to having you back! Sincerely, Erol Lingo General Manager Moon Palace Jamaica
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matthew B wrote a review Yesterday
1 contribution
Aleisha at the Lobby bar was great, very attentive with our requests and stuck around for a good chat with us giving reccomendations about the hotel and also about the local amenities. We’ll be back Aleisha
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rose M wrote a review Yesterday
The Moon Palace is your typical OVERSIZED Cruise ship on land- the resort itself is satisfactory- HOWEVER, what made our stay at the resort UNFORGETTABLE was the people the resort have employed-Friendly accommodating and dripping in LOVE! I was taken back by the enormity of the accommodations and LACK of beach when I first arrived. So much so, I was going to switch resorts (upper management was trying to to get us to upgrade or attend some time share hard sell) BUT THEN…I met Althea, who TRULY made me feel as if she was waiting to host me and my family! A FRIEND for life-PRICELESS! She along with the MOST brilliant masseuse-worth her weight in gold-Simone, And Nadian and Deckoy, who worked tirelessly setting up everything to perfection and SO SO many others who cook, clean, entertain, serve, pour, create, listen…. I left with a FULL HEART. I will return but NOT because of the PALACE per se But because of the PEOPLE- the love -the beauty and tranquility of the Island- HARMONY Heaven🙏🥰 PS Compliments to ALL the HARD WORKING TALENTED Chefs! The food was DELICIOUS🙏 The Jerk Hut will make your mouth water! 🥰 PPS EGGIE is a FABULOUS tour shuttle guide. Turned our already A+ trip into one we will never forget… my teenagers said it was the highlight of their trip! HIGHLY RECOMMEND EGGIE!📣🙏
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Date of stay: November 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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billii_9 wrote a review Yesterday
essex2 contributions
The staff at the restaurant was very attentive to our needs especially Kimani she went above and beyond and each dine. We kept coming back for breakfast! And had dinner one evening. Beautiful place, beautiful people and aware of all our needs and individual quirks. Thank you!!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Noelle T wrote a review Dec 3
Burlington, Canada2 contributions
Not what I had hoped regarding the grounds and the beach but the staff made up for it. Beach was a huge disappointment. Very small, loungers were snug and very few umbrellas. The honeymoon suite isn't worth the extra $$ couldn't find the "private area" on the beach, the room is a regular room (but with a balcony that overlooked tired rooftops) and ocean in the distance. There was no gathering space (lounge). The lobby bar is usually hopping but not this one. Very few seats (but maybe because of the Xmas tree). Food wasn't great but the buffet had the best selection - especially for breakfast. They should offer Jamaican Patties somewhere on the resort, especially the buffet. Night bars were small and dingy (especially piano room which held maybe 20 people). Expected light and airy for a resort. Walking into town - expect to be harassed so much just outside the resort that you turn back around. What was great: staff were attentive and incredible. Stacy-Ann (main pool), phenomenal. Went above and beyond daily with a smile. Marco was also wonderful. Crystal - towel hut, always had a smile and looked out for our belongings. Made sure things didn't blow away if we left to go for a swim or get lunch. Noel & Stacy-Ann from Sundeck. So so pleasant, helpful, kind, and both went above and beyond. Always attentive. Daily Churro cart - delicious. Entertainment was some of the best. For a family with kids, great place - lots to do. For a couple who like fun outdoor bars to hang around with friends on stools and who enjoy a big white sandy beach- this is not for you. Big thank you to the staff that made it all worthwhile.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pnina G wrote a review Dec 3
1 contribution
We stayed for a week at the moon palace Jamaica Beach is nice , close to the hotel room the only downside is it’s narrow. The food variety is good , good options , not too many restaurants outside the buffet - you will not stay hungry! the kids loved staying at the kids club , playing games and being entertained by the staff, Setirah welcomed the kids , was very attentive and made sure the kids are safe . Melissa played with the kids and made sure they are having fun . The kids club has electronic registration and safe gate no kid leaves without the parent . For parents it’s a nice option for kids to be looked after and have fun at the same time .
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ira M wrote a review Dec 3
1 contribution
First time visiting moon palace with the family, had a great time, the weather held up. The kids loved the playroom, Melissa and setrirah gave them amazing care. Andrei at the buffet was always so cheerful and tentative to us. The only down side is the buffet didn’t have healthy food choices for kids, always had to ask for fresh veggies.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Arcvin wrote a review Dec 3
2 helpful votes
The resort is very nice. Better than what we expected. We had the ocean view room with balcony and the view was amazing. Unlike other all inclusive resorts, pretty much everything is included here. We travelled with our teen boys and they loved game lounge with some arcade games, air hockey, foosball, pool table (you don't have to pay in couns for anything). Water activities are very good. Beach is clear and shallow, so no big waves. They have good entertainment programs everynight. People are very very polite and courteous. Wherever you are sitting, they will come and ask you if you need anything. We really felt like their "guests". Being vegetarians, we had limited options for food but it was not bad. Even during Thanksgiving break, we didn't feel the resort was overcrowded. We would absolutely go back to this resort!
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Review collected in partnership with this hotel
Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Tulip A wrote a review Dec 3
+1
You can tell customer service is a priority. Everyone is so nice and helpful. Food was great, pool was great and the dining experience was superb. I was offered a great deal to return next year which I already booked. I was there with my father who wandered away at times. One girl (sorry I didn't get her name) in the dining room saw me kept looking and asked if I was ok. I told her that my father went to the bathroom and hasn't returned. She went looking for him and brought him back to the table. All in all it was a wonderful experience. Only negative was I didn't have an iron and the phone did not work. Highly recommend Moon Palace as your vacation spot. Oh the hotel was packed. Obviously it's popular.
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Review collected in partnership with this hotel
Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$382 - $511 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint Ann ParishOcho Rios
NUMBER OF ROOMS
705
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MOON PALACE JAMAICA - Updated 2022 Prices & Resort (All-Inclusive) Reviews (Ocho Rios)

Frequently Asked Questions about Moon Palace Jamaica
Which popular attractions are close to Moon Palace Jamaica?
Nearby attractions include Ocho Rios Bay Beach (0.2 miles), Twin Rivers Getaway (0.2 miles), and Bethel Tabernacle United Pentecostal Church (0.3 miles).
What are some of the property amenities at Moon Palace Jamaica?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Moon Palace Jamaica?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Jamaica?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Jamaica?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Jamaica?
Conveniently located restaurants include Juici-Beef Patties, Miss T's Kitchen, and Mom's.
Are there opportunities to exercise at Moon Palace Jamaica?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Moon Palace Jamaica have an airport shuttle?
Yes, Moon Palace Jamaica offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Moon Palace Jamaica have airport transportation?
Yes, Moon Palace Jamaica offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Moon Palace Jamaica offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Jamaica?
The staff speaks multiple languages, including English and Spanish.