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See all 35 hotels in Ocho Rios

Moon Palace Jamaica

1,606 reviews
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Traveler (1858)
Pool & Beach (458)
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Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travelers talk about
“loud bar”(131 reviews)
“flow rider”(118 reviews)
“resort credit”(97 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Moon Palace Jamaica
Offers & Announcements: Sunny in Paradise 45% Off
Hotel deals
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Reviews (1,606)Write a Review
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1 - 5 of 1,541 reviews
Reviewed yesterday via mobile

The only good thing about the hotel is the property it’s beautiful. The beach is bad, if you take the snorkel tour you see all the garbage flowing into the ocean left from the hotel. My kids were very upset by it asked the tour...More

1  Thank A W
Hotel's Favorite
Reviewed November 17, 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
16  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded November 18, 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed 2 days ago

My family and I stayed here for Christmas and the place was amazing! We stayed for 7 nights and we didn't want to come home. NEXT time we are going to stay for 10 days.The people and the culture experience were amazing. Everything was so...More

1  Thank ckranson
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear ckranson, Our utmost gratitude towards your exhilarating review describing how our amazing service surpassed your expectation. It was a definite pleasure to have hosted you for such a tremendous vacation experience on our Palace resorts property. The team is thrilled to learn that our...More

Reviewed 2 days ago via mobile

We recently stayed for 10 days over New Years at Moon Palace. The drive from the airport is a little long. Once arriving, we were met with unfriendly staff at checkin and at the desk where they try to get you to be a member....More

1  Thank Jamie S
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear Jamie S, Thank you for sharing your phenomenal review expressing your extraordinary experiences achieved whilst vacationing with us. Our team is ecstatic to have hosted your awesome family vacation at our beautiful Resort, we are pleased that Momo, La Gondola, the Playroom and overall...More

Reviewed 3 days ago

Resort is amazing, very convenient to all the activities and sight seeing. Linens and bedding very nice along with towels. Water pressure could be better but not complaining. Lots of food options at the resort, staff is very helpful. Special shout out to the room...More

4  Thank Ojash S
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear Ojash S, Our team is thrilled having been in receipt of your review describing your 'awe-mazing' stay had with us. It is with great pleasure to have learned that our first class service extended to you by our staff and felt through amenities was...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$490 - $897 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$490 - $897 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (1858)
Pool & Beach (458)
Room & Suite (415)
Dining (245)
Hotel & Grounds (1272)
Family and Play Areas (36)
Bathroom (12)
Business Center & Event Rooms (5)
Questions & Answers
Ask a question
BIGBLUESIEF
January 18, 2018|
Answer
Response from cricketcruiseand2016 | Reviewed this property |
Honestly, I would not compare the two. Sandals is adults only (18+) and Moon Palace Jamaica Grande is offered to all: families and adults. Each Sandals resort has a different "personality". As a travel agent, I qualify... More
0
Votes
Tanisha M
January 17, 2018|
Answer
Response from Danielle H | Reviewed this property |
Mandatory meal plan meaning "all inclusive" im assuming. That is a question you might want to call the hotels front desk and ask they will refer you to get your answer unless they already know :)
0
Votes
Room Tips
"Rooms facing Ocean and away from entertainment venue!"
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"Go for a junior suite,,"
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"Live entertainment at night, so choose a high floor if you want quiet."
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"higher floor provides better view Basic rooms do not have walkout balcony, just a standing part over the..."
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