Traveler (6116)
360
Panoramas (85)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Hotel direct offer!Resort Credit Unlocked
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#4 of 40 hotels in Ocho Rios
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.1
Travelers' Choice
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour room service, free WIFI, CHI-branded amenities, complimentary calls to Continental US and Canada, and more. Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider® Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Also home to the largest spa in Jamaica, for some serious pampering, this warm-hearted resort has everything you need right at your fingertips.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Indoor play area for children
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Game room
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Ironing service
Show more
Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Spanish
Hotel links
Special Rate:Resort Credit Unlocked
5827Reviews1477Q+A100Room tips
Traveler rating
  • 4,020
  • 980
  • 381
  • 196
  • 252
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Becca C wrote a review Yesterday
Basildon, United Kingdom7 contributions3 helpful votes
+1
I have nothing negative to say about this hotel at all I loved every second of my holiday and so did my entire family The staff were amazing from the waiters/waitress to menace the towel man who had the best smile and service Janelle in the buffet restaurant remembered my sons name from day 1 until the day we left she checked on him and made sure we were all ok and have us great tips for the day and our trips The jerk hut was amazing I am a fussy eater but this was amazing and not too spicy Pier 8 was a firm favourite for us And let’s not forget our moon experience The hotel was clean and looked after throughout the day The service was more than 5* and everyone went above and beyond The coffee shop remembered our order every morning and I didn’t feel pressured to tip Ralph on the water sports and as amazing he encourages us to try new things and remembered us the whole holiday Not too good with names but Orlando at pier8 was amazing too All our excursions were incredible we booked most through the hotel and felt safe on every trip and everyone engaged with my son he had so much fun The only negative I have is the hard sell to join the palace club we were told we would get room credits for excursions if we did the talk but we were promised io hard sell which was wrong we wasted 2 hours being pushed to part with best part of 75k for the palace club Other than that no other negatives at all I would return in a heartbeat
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Try the churros they are amazing The party boat is amazing and so much fun Visit mystic mountain...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Rudy L wrote a review Oct 2022
Chesapeake, Virginia13 contributions13 helpful votes
Hotel's Favorite
This was our 2nd visit to the resort this year.  The resort's location gives it a perfect view of the beautiful cove with mountain in the distance.  From the moment we arrived to our departure the staff there were very welcoming and very friendly.   Our Diamond staff were spot on with all our needs, George who had all our itinerary setup prior to our arrival, Keisha who set up our appointments and excursion, Marvin who introduced us to Jamaican food and his great vocals, Kamar who was always there by the pool with help and drink and of course Mellisa who manages an excellent staff.  Every meal was delicious, and dinners became a feast as Jason the sommelier made pairing our wines with the meals an experience.   Our favorite meal was the Jamaican style red snapper dinner prepared by the wonderful staff at Pier-8.....what a wonderful and delicious meal.  Our favorite restaurant was the La Gandola.  Our favorite bar was The Piano bar.  With the exception of one night, we attended the nightly entertainment and enjoyed every one of them.  Totally enjoyed the non motorized water options like the paddle boats. Started the review with talking about the great staff and would like to end with naming some that made our vacation a blast, Lasonya at the Entertainment Hall, Kimono at the Piano Bar,  Austin and Anthony at Momo's, Rene and Damion at the Pool and of course Menece.
Read more
Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Share
Response from Shawna-Lee Depass, Owner at Moon Palace Jamaica
Responded Oct 2, 2022
Dear Rudy L, We are very grateful that you took the time to share this excellent review. We are delighted to learn about your experience and to know that from start to finish it was magical. The most fulfilling part of your review is knowing that our staff continues to provide excellent A1 service. Thank you for recognizing them and thy will all be commended. We are happy to have this review and we look forward to having you back! Sincerely, Erol Lingo General Manager Moon Palace Jamaica
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kristen S wrote a review Aug 6
1 contribution
+1
Great resort with lots to do! The water is clear and perfect! There were tons of activities to do for all age ranges. We loved the evening shows. The rooms were clean, and the bed was comfy. The food at all the restaurants and buffets were fantastic….especially loved the Hibachi and the churros! Another awesome perk were the vendors that were there that brought the market to us for souvenir shopping!! Special shoutouts to all the servers, bartenders, housekeeping and Christopher from entertainment for making our vacation feel so special. ❤️
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Get to shows slightly early to get a seat and dress in cool clothing as it is hot since it is...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
peppa p wrote a review Aug 5
1 contribution
Most of the games are fun and everyone seems to enjoy them. The service here is great and so are all the servers. The rest of the resort is really fun and inclusive so all ages can enjoy. Everyone that works here is so friendly and funny and the whole resort has been a fun experience overall.
Read more
Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawna-Lee Depass, Owner at Moon Palace Jamaica
Responded yesterday
Dear peppa p , Thank you for sharing your fantastic experience with TripAdvisor. We are delighted to hear we have met your expectations. We would like to thank you for telling the TripAdvisor community the versatility of activities available for everyone. We are happy to hear you had a fun experience and we can’t wait to have you back! Kindest Regards Shawna-Lee Depass E-Concierge Moon Palace Jamaica
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Al m wrote a review Aug 5
1 contribution
The games were very fun and I really liked the ice cream and popcorn. I also likes the all the pools and food there. If I was able to choose I would definitely come here again. I really enjoyed my time here.
Read more
Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawna-Lee Depass, Owner at Moon Palace Jamaica
Responded yesterday
Hello Al m , We appreciate you taking the time to share your experience with the TripAdvisor community. We are pleased to hear we have met your expectations with the games and the food, specifically the ice-cream and the pop-corn. We are delighted to have hosted your stay and we can't wait to welcome you back. Best Regards Shawna-Lee Depass E-Concierge Moon Palace Jamaica
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sim wrote a review Aug 5
Birmingham, United Kingdom1 contribution
So disappointed. Nice hotel but our room has the worst view - looks on to a brick wall strewn with cigarette bits and even discarded pillows. We are here for 12 days and therefore asked if we could be moved- surely there is an opportunity to swap us to another room over that period of time ! On night 3 and still no resolution. Such a shame as no one should have this view whilst staying in such a great resort on a beautiful island .
Read more
Date of stay: August 2023Trip type: Traveled with family
Room Tip: Ask for a higher room if staying in the south building
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawna-Lee Depass, Owner at Moon Palace Jamaica
Responded yesterday
Dear Sim , We appreciate you taking the time to share you review. We are sorry to hear you are dissatisfied with you room's view. We have shared your review with the respective department to see if anything can be done. Bear in mind that this is holiday weekend and the resort is at high occupancy, hence we cannot guarantee a room change, but we will try to see if it is possible. We do hope that this can be resolved and you will be able to enjoy the remainder of your stay. Kindest Regards, Shawna-Lee Depass E-Concierge Moon Palace Jamaica
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chele T wrote a review Aug 5
8 contributions
Had an absolute blast at Moon Palace. Everyone in our group of 70 agrees. Was here for my daughter's wedding. The food at Pier8 is incredibly delicious. Beautiful resort. Friendly and attentive staff. Ayana who coordinated the wedding gets a special shout out for handling EVERY detail of the wedding and reception. I highly recommend this location for anyone considering a destination wedding.
Read more
Review collected in partnership with this hotel
Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawna-Lee Depass, Owner at Moon Palace Jamaica
Responded yesterday
Dear Chele T, We would like to thank you for choosing Moon Palace Jamaica to celebrate this special occasion. We are happy to hear there were no disappointments and the entire family had a wonderful time. We thank you too for sharing these beautiful photos. We would also like to thank you too for highlighting the excellent service provided by Ayana. We will commend her for her excellent work. We would like to thank you for your recommendation of our beautiful property. It was our pleasure having you and we hope to welcome you back. Sincerely, Shawna-Lee Depass E-Concierge Moon Palace Jamaica
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FeleciaPerry wrote a review Aug 5
1 contribution
+1
The food was really good. The excursions were amazing. I especially loved the dolphin excursion and the evening cruise with catamaran. The staff are very friendly and the rooms are large with an amazing view from the balcony. I can’t wait to come back
Read more
Review collected in partnership with this hotel
Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawna-Lee Depass, Owner at Moon Palace Jamaica
Responded yesterday
Hello FeleciaPerry , We would like to thank you for visiting Moon Palace Jamaica. We are happy to receive your review and to learn about your fantastic experience. We are also grateful to you for sharing your beautiful photos with the TripAdvisor community. We are delighted to hear that you enjoyed your experience with swimming with the dolphins and the evening cruise. We are happy to have had you here and to have met your expectations. It was a pleasure having you and we too are looking to welcome you back. Kindest Regards, Shawna-Lee Depass E-Concierge Moon Palace Jamaica
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rabboyce wrote a review Aug 3
Stevenston, United Kingdom22 contributions52 helpful votes
Arrive hotel 19/07/2023,Went to checkin 18.15pm did all checkin stuff told room not ready go sit down we will contact you when your room is ready,asked reception what, check out time was and i was informed noon ,checkin time was next question 3pm.So after waiting 1 hr 40mins went back stood in queue at reception asking about no message and about our room asked to speak to manager,she disappeared came back pointed us to go speak customer manager services,spoke to her she told me to go have a nice sleep and see in morning so i would be a lot calmer, had to go back see her 5mins later as no one had told us what block or how to get to our room, this now 21.00pm, got to room bed was well used and had mattress topper on it,went back seen customer service next day and was offered a meal on the beach[bribe] 9out 14 days had no towels in rooms constantly calling customer services to get issues addressed,no plug for hairdrier,no hairstraightners, water went off during i was having a shower called them again no clue when it was going back on,got locked out room after 6 days , no bar or water restocking service not unless you called and complained , lobby bar service no mint for drinks like about 19.30pm all the time,lobby toilets constantly over flowing 4 out off 6 urinals,no soap for washing hands.This hotel is never a 5 star hotel, barely a 4 star , furniture in lobby area all worn and water stained , only good thig was pool area staff were general good, buccaneer restaurant was like a cattle market in morning no plates no glasses for juice most time and orange juice was empty or low and you had to stop someone to get it filled and to get a glass,in the evening a bit better but they did not like putting spoons out?
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: pool gets beds filled quickly ,and if you want an umbrella you need to be quick as some are...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Shawna-Lee Depass, Owner at Moon Palace Jamaica
Responded 4 days ago
Dear rabboyce, We would like to thank you for taking the choosing Moon Palace Jamaica. We thank you for taking the time to tell us about your experience. We have noted your dissatisfactions, and we are sorry to hear that we did not meet your expectations. We have shared your review with the management team. We have analyzed the details of your review and we will work on improving our services. It was a pleasure having you here and we do hope to have you back for a more fulfilling stay. Best Regards Shawna-Lee Depass E-Concierge Moon Palace Jamaica
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dearly4ever wrote a review Aug 3
Denver, Colorado29 contributions14 helpful votes
Food = 4/5 Entertainment = 4/5 Staff = -1/5 Stayed at Moon Palace for 3 nights in August. First the positives: - Food was not bad. I actually enjoyed the buffet very tasty and great options. - Entertainment was great. Watched a couple of live bands at the loud bar and they were wonderful! There is also a club if you are into that but we preferred the live music - Beds were ok. Not overly comfy but adequate - Family friendly- the kids loved the pool area as well as the playroom. Negatives - The staff were absolutely horrendous. They are many and everywhere but when you ask for something it’s like you are bothering them and they hate their job. At the buffet be ready to chase them down for a drink they will ignore you. The jerk hut lady hates her job. Chicken is good but she will ignore you until you call for her attention even if you are the only one standing there - The one person that stood out to me was Michael at the pool bar. He was amazing and deserves a raise and to train other staff on customer service. He was the one person that went out of his way to ensure we were taken care of while at the bar.
Read more
Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawna-Lee Depass, Owner at Moon Palace Jamaica
Responded 5 days ago
Hello dearly4ever , We would like to take the opportunity to thank you for choosing Moon Palace Jamaica for your destination resort. We are sorry to hear about your dissatisfactions and that we were not able to meet your expectations. We have shared your review with the relevant department to thoroughly examine and to see possible areas for improvements. We are however pleased to hear that you enjoyed the entertainment and the food served at the buffet. It was our pleasure having you and we do hope we can have you back for a more fulfilling stay. Sincerely, Shawna-Lee Depass E-Concierge Moon Palace Jamaica
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Ocho Rios area.
PRICE RANGE
€357 - €559 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint Ann ParishOcho Rios
NUMBER OF ROOMS
705
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

MOON PALACE JAMAICA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Ocho Rios)

Frequently Asked Questions about Moon Palace Jamaica
Which popular attractions are close to Moon Palace Jamaica?
Nearby attractions include Ocho Rios Bay Beach (0.2 miles), Twin Rivers Getaway (0.2 miles), and The Courthouse Gallery And Cafe (0.2 miles).
What are some of the property amenities at Moon Palace Jamaica?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Moon Palace Jamaica?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Jamaica?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Jamaica?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Jamaica?
Conveniently located restaurants include Juici-Beef Patties, Miss T's Kitchen, and Mom's.
Are there opportunities to exercise at Moon Palace Jamaica?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Moon Palace Jamaica have an airport shuttle?
Yes, Moon Palace Jamaica offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Moon Palace Jamaica have airport transportation?
Yes, Moon Palace Jamaica offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Moon Palace Jamaica offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Jamaica?
The staff speaks multiple languages, including English and Spanish.