Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour room service, free WIFI, CHI-branded amenities, complimentary calls to Continental US and Canada, and more. Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider® Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Also home to the largest spa in Jamaica, for some serious pampering, this warm-hearted resort has everything you need right at your fingertips.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
PROS: Just what you'd expect from a 5 star venue. So many things to do you barely have to leave the resort (unless you really want to). Food options are plenty. Staff in general are very kind and helpful. Tip: Ask the staff daily to find out what's going on because not all activities are obviously announced/displayed. Shout out to those who we felt a special bond with: ANTHONY (entertainment staff) who can always be seen dancing up a storm even when not performing. A show on his own, his moves are pro in many dance styles. He's multi talented (oh yeah and quite the cutie). Talk to him & make a new friend like we did *****. HANNA (welcomed us and a wealth of information) who was temporarily located here but her "home resort" is at Cozumel Palace location. Not only did she make us feel like we were VIP but also bubbling with charisma and was always looking out for us. Every time we'd walk the property we hoped to bump into her. We plan to go to Cozumel in 2025 and really hoping she'll be there. Dunns River Falls (where popular scenes from James Bond Dr. No was filmed) is a must excursion and is very close by, so no time lost in travel :) we went via catamaran and had a little snorkeling stop on the way. Also walking distance from the resort is the local craft market and souvenir shopping at Taj Mahal. For those who've heard about KFC being the best in the world it's also walking distance (but hope there's no lineup). Bob Marley museum in Kingston was also amazing and on the way you'll be educated about all sorts of interesting information & stop at some locations to get a history of Jamaica. Thx Steve (our tour guide).
CONS: for us there was really only one...very disappointed with the DJ at the Noir club, he was terrible (other vacationers even some staff agreed with this comment). He was actually annoying. This is often the only evening entertainment after 10pm so no late night partying which you would expect to do on vacation. Many others were seen walking around the property looking for something to do late a night because they'd walk into the Noir club expecting to "party all night", then walked out a few minutes later. He had a knack of emptying the dancefloor he's so bad. His mixing/transition from one song to another is anything but smooth, he doesn't play more than 15-20 seconds of a song and the song choices are repetitive. Just when you start getting into a beat, he's blasting some annoying sound effects and switching up the music genre. Oh yeah; and he often cuts the music completely to talk (and talks waaaay too much) but the audio is so bad/distorted, you can't even make out what he's saying.
All in all an excellent vacation :-)
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Resorts M, Owner at Moon Palace Jamaica
Responded Oct 3, 2024
Dear Ms, SandyandGill, Thank you for your review! We are pleased to hear that you enjoyed your stay with us and that the variety of activities, dining options and exceptional staff at the resort have contributed to making your holiday an unforgettable experience. We especially appreciate your kind mentions of Anthony and Hanna, it’s wonderful to know that they had such a positive impact during their visit. We will be sure to pass on your kind words. We sincerely regret that your experience at the Noir club did not meet your expectations. Your feedback on the DJ is valuable, and we will certainly see how we can improve the evening entertainment experience for future guests. Your feedback will help us continue to strive for excellence in all aspects of our service. Once again, thank you for your comments , and we look forward to welcoming you back soon. Best regards, Osiris Chavez, E-concierge Moon Palace Jamaica.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My boyfriend and I visited the exquisite Moon Palace Jamaica in January 2020, and wow what an amazing 8 days we had.
The food, in each of the vast variety of restaurants was delicious. Towards the end we even ended up ordering more than 1 of each course so that we could try everything they had to offer! We particularly enjoyed the Asian restaurant, we went here 3 times throughout the trip! And Pier 8, where you could dine with the sound of the sea in the background. There was one particular waiter in Pier 8, we didn’t catch his name unfortunately (I know he was wearing glasses!) but he was super attentive and chatty and seemed to really take an interest in us as guests which makes you feel so welcome!
The entertainment staff were incredible, Johnoy (Cocoa), Simone and Natalie in particular filled both the day times and evenings with laughter, fun and prizes of course!! They all knew us by name again adding to the welcoming feel of the resort.
Kerkel the lifeguard always made us feel welcome around the pool and beach, and never failed to say hello when he saw us around the resort, again he knew us all by name and made us feel part of the Moon Palace family!
Stacey-Ann... wow what can I say! Incredibly attentive, cannot do enough for the guests and an all round lovely member of staff! We made sure we were sat in Stacey-Ann’s section of the pool every day as she brought a real feeling of luxury, bringing us food and drinks along with making cocktails based on what she knew we liked. She remembered our orders everyday and is a fabulous attribute to the staff at Moon Palace!
The facilities were gorgeous, and incredibly clean (even the toilets around the pool area were impeccable). The room was left spotless every day, even our pyjamas were folded and placed back on the bed. And the bed itself was the comfiest bed we’ve ever slept in, and my goodness we had an incredible nights sleep every night! Even though our room looked out over the entertainment centre, the entertainment generally finished at about 10 every evening so there was never any issue with noise at all.
Definitely look into using the resort credit as well if you’ve booked. An amazing addition to the hotel which allows you to explore Jamaica in a safe way. We especially loved the excursion to Konoko Falls.
Complete luxury. Worth every single penny.
Everyone says “welcome home” when you arrive at Moon Palace and oh my goodness did we feel at home. We cannot wait to return!!
Read more
Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MPJ_Manager, General Manager at Moon Palace Jamaica
Responded Jan 28, 2020
Dear Lydia Rose, It is an absolute delight to read your perspective of our service. As a team that is dedicated to providing luxury service that confirms our guests' total comfort and satisfaction, we are triumphantly happy that our sophisticated facility, first-class amenities and unparalleled customer service had contributed to your thorough enjoyment of The Palace Life. Our team of highly professional collaborators, specifically those that you have highlighted, receive your public acclamation and high approval of our services with much joy and are indeed grateful that we were able to usher you to a royal experience. You may rest assured that they will be regarded by management. Please accept our sincerest gratitude for your visit and for providing this lovely review of your remarkable Palace encounter. Your return to paradise is awaited. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just a wonderful time spent on a beautiful island, we loved the 7 nights we spent in paradise, the day we checked in was very rainy and but then it cleared up on the second day, we had some jerk chicken and corn on the beach and it was just awesome. The level of service displayed by the staff are astonishing, thanks to George and Kaci at the front desk very lovely individuals. The resort was very well kept, bars and restaurants are phenomenal, food could be worked on, need more authentic Jamaican food.
The resort is a couple hours away from the airport, in mobay is where we flew in and we also did club mobay which was very helpful in our arrival process.
Helpful tip: download the palace app so you can know what is going on during your stay, and also keep track of your charges, very helpful.
Read more
Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PalaceResortsSM, General Manager at Moon Palace Jamaica
Responded Mar 12, 2020
Dear DLenier, Thank you for making Moon Palace Jamaica your vacation destination! We are honored to have been selected and highly appreciate that you took the time to share your feedback. Without a doubt, it makes us happy to know that you had the opportunity to experience the superior level of hospitality that we offer as well as enjoy our authentic Jerk chicken and corn dish. We will be sure to thank Kaci and George for their excellent execution along with sharing your general food comments with our Executive Chef so that we can capitalize on this area for the increased guest satisfaction. We equally thank you for highlighting the usefulness of Club Mobay and our Palace Resorts App. Indeed the App provides our guests with detailed information on our spa menu, resort credits usage, restaurants, entertainment, billing and more at their convenience as well as allows them the opportunity to preschedule some of their activities as desired. Whilst we are always seeking to perfect our awe-inclusive service, we do hope that you will return to our paradise haven as it will be our pleasure to provide you with more outstanding luxury experiences. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Looking for a secluded location to handle endless days of Zoom calls while celebrating my 40th birthday I decided to take Moon Palace Jamaica up on their buy a week and get one free offer.
The resort is all that you'd expect of an all-inclusive but what sets this place apart is the service.
They take excellent care of you as soon as you step off the shuttle. There are a few Covid hoops to jumo through but they make it painless.
Roshin at the 24 hr coffee bar takes excellent care in preparation as he cares for guests. He even wrote me a Happy Birthday greeting in this mornings latte. Franz at the Piano Bar ran to the room service kitchen in search of some vanilla extract to make a Nilla Waffer cocktail I had googled on my way into the martini bar. Rowan and Rajnea take excellent care of me at the beach running for towels and pretty drinks with umbrellas in them. Karen and Njari are excellent massage therapists and the thermal spa is amazing. Even if Covid has the sauna and steam rooms out of commission for the time being.
Then tonight I celebrated my 40th birthday in the Pier 8 restaurant watching the sunset over Ocho Rios Bay to a glass of Bruichladdich Scotch (I brought myself) and a perfectly cooked cowboy steak from the kitchen. After the meal I asked if they could make a latte here in this beach front restaurant. My server Kevin said no, paused for a moment and said "let me run up to the coffee bar if you have time."
He gave me an elbow bump (the covid fist-bump) and off he ran... 200 yards to the main building and up a flight of stairs to the coffee bar. The thing is... I didnt tell him it was my birthday. This is just the way they treat and honor their guests.
I can't say enough good things about the culture and service of the Moon Palace Jamaica. I will certainly be back.
Read more
Date of stay: August 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MPJ Manager, General Manager at Moon Palace Jamaica
Responded Aug 16, 2020
Dear Keith G, Happy belated birthday! We are extremely thrilled that you celebrated the occasion Palace style and do take pleasure in knowing that we have assisted you to create such riveting memories that will last forever. As you have mentioned, our every effort is centered around the total comfort and satisfaction of our guests hence, we are triumphantly happy that not only your relaxing needs were met but also that pertaining to your profession and safety. As for our collaborators, all team member continues to be an esteemed asset to our company thus, we can assure you that those highlighted will be celebrated amongst our family for another job excellently done. We extend to you our profound gratitude for your appealing review that affirms the awe-inclusive service we offer along with the unforgettable memories we earnestly labor to create with our guests. Your return is much anticipated. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The first thing I would like to say is that the staff have, even in the time of COVID 19, made us feel safe and secure. We have already had COVID 19 so we understand and comply with all of the actions that have been requested. We absolutely do not want to pass anything on indirectly.
The second thing is that all of the staff have been incredible, they have been professional, and polite while also showing their human side with open friendship and kindness. This we thank them all for.
I have had time to speak to the Ground Staff, the Pool Maintenance staff, these parts of the team are sometimes sadly ignored by guests yet they make the environment worth being in ! Sadly I didn't catch their names but please pass on my thanks and appreciation.
We didn't get round to getting names on our first day but we are trying to ensure we take notes. First I would like to thank the lady who cleans our room, as I say we have children ! It's always clean and tidy after our day in the sun. I think it's Lydia but this may be wrong.
I would like to now add a series of names that I've had chance to note down, this does not mean the other members of the team were in any way deficient ! Rather, it is my deficiency in not noting names down.
Pool Side service Santana, Denzil (I think this might be incorrect) Althea, Rowan
Buccaneer Restaurant Samantha (remembering Stephanies Blue Cheese Allergy ) Shockeil, Junior, Roshlail The Tall lady who I think runs the outside area, must try to get her name tomorrow !
Momo Restaurant Sojay, especially due to my poor hearing I thought was Jose' ! Chef Orlando (WOW brilliant food !) Dwayne and the rest of the team for singing to us on our anniversary.
Pier 8 Coriolana (Spelling sorry!), my partner had to leave as our young lad was almost falling asleep and she understood.
Kids Club Jamie has had a fantastic time there and the Ladies there cherish him so please pass on our appreciation for what they do, especially in these times.
The Romantic Dinner on the Beach Team Andrew and his team provided us with the chance to have a fantastic meal on the beach as the sun went down
The Piano Bar Whitney made a wide selection of cocktails after asking what kinds of things we like, all of them spot on!
The Lobby Bar Sabrina who understood my confusion due to fatigue.
The Wedding Team Last but not least ALL of the Wedding Team who will be getting us married, checking the documentation, asking what we would like on our day and doing some of this from a distance. It will be a great day due to the team.
One technical aspect which I think is a very good aspect is that the wrist bands have an RFID which allows your room to be unlocked so no need to carry a 'key'.
The entire staff have been fantastic, come here, feel safe, relax and be prepared to add extra holes to your belt like I have.
Read more
Date of stay: August 2020
Value
Rooms
Service
Room Tip:Only seen one but assume they are similarly equipped.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MPJ Manager, General Manager at Moon Palace Jamaica
Responded Aug 16, 2020
Dear AndrePowell, Thank you so much for taking the time to share this detailed review of your Palace experience. We highly appreciate your contribution and are grateful that you are able to confirm the awe-inclusive luxury that we offer due to this visit. Your acknowledgment of our service professionals and their authentic hospitality is also welcomed as it makes us proud to know that our team continues to provide first-class service from the heart. Be assured that each team member and department that you have highlighted will be celebrated for their continued efforts. In relation to your upcoming wedding, Congratulations! It is an honor for us to partake in the elaborate preparation of what will be a joy-filled and magical occasion. Certainly, our Weddings Team will be glad to know of your satisfaction thus far and are more than ready to provide you with a flawless execution. Team Moon Palace Jamaica thanks you for making it The Palace Life where unforgettable experiences are met by unparalleled hospitality and sheer luxury. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In November we spent 2 weeks at Moon Palace Jamaica. This is a great resort in Ocho Rios, the staff is fantastic and the food was great! The pool activates staff was great Yahshawn and Khaleel even did an impromptu water aerobics for us! The spa staff was wonderful,l I got an outstanding back massage from Simone and a refreshing coffee wrap from Diana. The Boulangerie (coffee shop) is great and open 24hrs! Joseph and Clement make the best crepes!!! There are basically two Italian restaurants at the resort, a more casual restaurant on the pier (Sundeck) and more formal restaurant in the main building (Gondola). Keven ‘from heaven’ at the Sundeck made us feel like family. Corey, Revon and Bryan at Gondola never made us want for anything. One really nice breakfast option is to go to Pier 8 where it is à la carte instead of buffet. Tenielle, our waitress at Pier 8 was wonderful and such a delight in the morning. I would also like to give a thank you to Veronica and Tressan (concierge and PVP) for helping us make our stay special. There is however one down side of the resort location, if you try to walk into town the locals are waiting right outside the hotel gates for the hotel guest to leave and then start harassing you as soon as you leave the property because of this I would not recommend walking into town to go shopping.
Read more
Date of stay: November 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MPJ_Manager, General Manager at Moon Palace Jamaica
Responded Jan 8, 2020
Dear Haley J, Thank you for taking the time to express your satisfaction with our awe-inclusive services. It makes us very happy to know that you were hosted to a fantastic getaway where your every need was met. It is however, regretted that your experience whilst off property was not as appealing and extend our sincerest apology. We however hope that on your next visit you will be able to enjoy the rich and vibrancy culture of Jamaica and the warmth and hospitality of the citizens. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Moon Palace is a fine all inclusive. It’s nothing to rave about but overall my family had a nice vacation. The food was sub par, it was so crowded I struggled to find a seat, and in the evenings there was little to do. My daughter (20) got hit on a decent amount. Nothing too crazy but I could tell it made her a bit uncomfortable. The beach was small and there were so many boats directly outside of the swimming area. On the plus side the pool was very nice and the bartenders/servers were attentive. Wristbands are worn by guests to signify age (they enforce the 18 drinking age well), status (elite membership does not seem to have too many advantages), and include room key. The room key in the wristband was a genius idea so that people did not need to carry around bags or wallets! The snorkeling reef right outside the property was beautiful, however, the onsite snorkeling trip is meant for children or beginners because it goes more over the basics. For kids, this resort had cool activities including a water slide, contests, and a teen club. The flow rider was also neat to try or just to watch. Overall, I think this is a fine all inclusive. Yes, there are better. But if this is what your family wants to do go for it!
Read more
Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MPJ_Manager, General Manager at Moon Palace Jamaica
Responded Jan 7, 2020
Dear Joe Blue, Thank you for taking the time to share your comments with our TripAdvisor community. We appreciate your fair review and are happy to know that features such as our wristband, flowrider and neighboring snorkel reef had provided you with much satisfaction, likewise the activities that we offer to our minor guests. As you have made mention of the areas that were less favourable to you, we will assess the opportunity areas to greater enhance our overall service and deliver a more satisfying experience to our guests. With regard to your daughter's experience, we extend our sincerest apology for the mentioned discomfort and will reinforce our standards with our entire team. Once more, we thank you and hope that we will have the opportunity to provide you with an optimized experience in the future. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me be brutally honest!!1 The positives, food fantastic in buffet, restaurant, snack bars etc, fantastic coffee shop open 24 hrs a day along with great room service (all inclusive too). Pool area was superb, plenty of space, plenty of loungers, 2 swim up bars, beach just a few yards away with clean sand and beautiful clear sea. Activities with also fantastic, including the amusement arcade where all the video games are free of charge, excellent. Big thank you to pool staff Glenroy and Vernon, very polite, pleasant and extremely helpful. The pool Barman Joshean was also fantastic, I was ill for the last 4 days (no fault of hotel) and Joshean looked after my wife and little girl making sure they were ok when I went back to the room on numerous occasions. As for the rest of the staff, not all good sadly as 50% were superb, cheerful and very helpful, others however need to go back to training school. The Negatives!! waiters in the restaurants were poor most of the time, and after being seated you could be waiting up to 20 mins for a drink before it arrived, this happened in most restaurants, the waiters in the buffet were far better trained, quick and efficient.The worst I found were the reception staff, miserable and rude, considering these are front of house these need to put a smile on their faces!!1 I have traveled all over the world, but to hold your room over here is the most expensive I have ever seen, I wanted to hold my room over from 12 noon to 2pm to allow me to medicate in private, cost $120, if I wanted the room till 10pm cost $120, how does that work/ Reception staff were totally un-flexible with this request, I was more than happy to pay but felt this rate for 2 hours was scandalous!!! after 15 or 20 minutes of arguing the manager decided to give me the room free of charge, yet 20 mins of asking for a reduced rate fell on deaf ears. Beautiful location, beautiful hotel but would I go back? Yes but not for no where near the price I paid, far better value elsewhere. Dave Rees
Read more
Date of stay: February 2020
Value
Service
Room Tip:Block one has proper balconies, the others are dreadful
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PalaceResortsSM, General Manager at Moon Palace Jamaica
Responded Mar 9, 2020
Dear drees362, Thank you for taking the time to share your feedback with us. We are elated that you had enjoyed your overall visit particularly our Wired Lounge, crystal clear beach and pool services hence, we will congratulate those whom you have mentioned for their excellent contribution. We are however, saddened that your shared experience at our restaurants was subpar and will be guided by your comments during our continued training. In retrospect of your mentioned encounter with our Front Desk Team, please allow us to kindly share that all late check-out is subject to availability and will incur a standard cost as indicated during the check-in process and on the Resort Key provided. This is same as was expressed by our team. In light of further discussion and as a humanitarian gesture the request was extended complimentary. Our family thanks you for making it Moon Palace Jamaica and trust that should you return to our resort we will be able to provide you with a more thoroughly enjoyed experience. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had booked this holiday and resort for my Birthday and I had a truly amazing holiday. The resort itself is great with a variety of restaurants, pools and activities to partake in. Being on the beach itself was also a plus for us as taking a dip in the Caribbean blue sea is a must. The location of the resort itself is great as there are shops and local vendors not so far from the resort. What made the holiday even more memorable was the staff. Everyday on the beach Shaun our beach butler took good care of us from drinks to food and always with a smile on his face. He worked exceptionally hard in the heat and every one on that section of the beach loved him, with his polite manners and his chats where he made the effort to get to know everyone and their needs. Simone was my spa therapist at the Awe Spa where I had the Hot Stone Massage. She was very attentive it has been one of the best massages I have had – 80 Minutes if Bliss. The Hydrotherapy Journey before the spa treatment was great but a little rushed as there were allot of people and it’s a shame that you cannot have this experience unless you are booking a treatment (unless you pay for it.) Also It would have been nice if you could have just used the spa facilities at any given time rather than restricting it for use while you had a treatment booked or if you paid for the service. Akeem in entertainment was very entertaining and bought about a great energy to the place. He made time and effort to talk to and get to know everyone. His performance on stage was amazing and he and his team are remarkably talented Dancers, Singers and performers Chef Shaun at Momo’s restarant was great too. We had booked the Hibachi table for my birthday and he truly made it a memorable night. He made us laugh a lot and even allowed me to join him at the table to try a few cooking tricks. As I also work in the travel industry Judy-lee and Saj took time out to give me a guided inspection of the hotel and walk me through the whole resort. They were very attentive and were able to answer all my questions
Our holiday overall at the Moon Palace was amazing and my birthday was celebrated in almost every restaurant with cake and the staff singing for me. I also had a cake delivered to my room with Sparkling wine.
Read more
Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PalaceResortsSM, General Manager at Moon Palace Jamaica
Responded Mar 12, 2020
Dear Divya G, What an amazing way to celebrate your birthday! We firstly thank you for your selection our resort for this special commemoration and express our delight in knowing that we were the host of this marvelous island experience. As a team, we take joy in learning that you were not disappointed and highly appreciate that you have highlighted each collaborator who assisted in making your time with us truly memorable; they will be congratulated. Indeed, a reservation is required for the general use of the spa hydrotherapy circuit which is a time-sensitive activity. Hence, each aspect of the process requires keen timing for the health and safety of our esteemed guests. In light of your comments, we will however, review with our Spa Team to identify ways in which we can enhance this process regardless of the number of guests using the facility. We thank you once more for your visit and also for your time expended in publishing this five-star review. We hope to have the pleasure of welcoming you to other delightful Palace experiences as well as your patronage in the near future. Kind regards, ERol Lingo General Manager Moon Palace Jamaica
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamaica Moon Palace diamond award standards and home of alright’ Trust your vacation plans to this resort. Pros have exceeded all levels of excellence in creating this ultimate destination in Ocho Rios, with cool elegance and comforting clean lines, space is invitingly beautiful. With $1500 usd Palace resort credits you can indulge at the awe spa, swim with the dolphins or go on an excursion. Celebrating a special occasion, let Palace pros take care of all the details to perfection. Food lovers, here the choices and quality is beyond superb, delicious and flavourful, created and prepared by master culinary chefs, there’s a must try all over this resort from the perfect coffee to the freshly made jerk pizza 🍕 Momo’s restaurant the jerk bbq, Gondola fine Italian cuisine. All service with a smile, “its my pleasure” signature styles and quips, destinations may change from Mexico to Jamaica but Palace has become the brand we know and love tested and true. A heaven of home. Yet ones home is not wall to wall marble and glass of the finest cut. #thankyou #palaceemployees #shoutout #momotherock #boulangerie @jamaicatouristboard @dianawinters #palacepro #moonpalacejamaica #ochorios #palacelife
Read more
Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MPJ_Manager, General Manager at Moon Palace Jamaica
Responded Feb 7, 2020
Dear SharonBirk, Thank you for sharing your high approval of our Palace Resorts Brand with the TripAdvisor Community! Our Moon Palace Jamaica family is thrilled to have hosted you on your recent vacation and are triumphantly happy that your experience is indeed unforgettable. We appreciate your highlight of the awe-inclusive amenities and luxurious experience that we offer and already look forward to welcoming you to another unparalleled adventure at any of our Palace Resorts. We thank you. Kind regards, Erol Lingo General Manager Moon Palace Jamaica
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Ocho Rios area.
PRICE RANGE
$483 - $619 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint Ann ParishOcho Rios
NUMBER OF ROOMS
705
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Frequently Asked Questions about Moon Palace Jamaica
Which popular attractions are close to Moon Palace Jamaica?
Nearby attractions include Ocho Rios Bay Beach (Turtle Beach) (0.2 miles), Twin Rivers Getaway (0.2 miles), and The Courthouse Gallery And Cafe (0.2 miles).
