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Moon Palace Jamaica

Traveler (3155)
360
Panoramas (85)
Video (12)

About

#6 of 37 hotels in Jamaica
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour room service, free WIFI, CHI-branded amenities, complimentary calls to Continental US and Canada, and more. Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider® Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Also home to the largest spa in Jamaica, for some serious pampering, this warm-hearted resort has everything you need right at your fingertips.
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Property amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room service
Free parking
Bar/Lounge
Spa
Breakfast included
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Sauna
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Hotel links
Visit hotel website
Offers & Announcements:40% off room rate
Hotel deals
2,953Reviews
1,068Q+A
100Room tips
Traveler rating
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Popular mentions
Just arrived yesterday. Have stayed last few years in a row at The moon palace grand in Mexico. Wanted just a different view but same resort. Well that’s didn’t happen. Moon palace Jamaica is dated. Rooms are almost half the size of the grand. We booked family suite and the
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Hotel's Favorite
We just got home from my moms 70th birthday week. What a fantastic trip. The hotel was gorgeous and clean and what made our trip was the amazing staff. You have a wonderful group of people working for you. A few of our favorites would be Rowan our waiter from the diamond section
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Response from Kemarlo C, Manager at Moon Palace Jamaica
Responded Nov 19, 2018
Dear Heather J, What an amazing experience shared! We are ecstatic to learn that such a phenomenal time was had whilst staying with us. The impeccable conditions all throughout our facilities likewise the professionalism received through all interactions had on the property are meticulously maintained by our team consistently hence we are elated this effort captivated your attention. We are indeed delighted to have been selected as your breath-taking destination for the wonderful celebration of your mother's 70th birthday, we are thrilled to have shared such beautiful memories with you. Be assured that the team members to have delivered their infectious positive attitude will be applauded for their outstanding services. Thank you once more for selecting us as your getaway destination, we hope to be bestowed the opportunity once more in creating unforgettable memories and unparalleled experiences. Warmest regards Christina Mighty Manager Moon Palace Jamaica.
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Recently stayed at the Moon Palace Ochos Rios with my wife for two week, the hotel is very nice along with the multiple restaurants you can dine in on a daily basis. The staff were great and couldn’t do enough for you, even worn to some being able to remember your name when
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Response from Moon_Palace_Cancun, Gerente at Moon Palace Jamaica
Responded yesterday
Dear Liberty01234, We are delighted to know that you experienced a fantastic service during your most recent visit to the hotel complex and we appreciate your honesty in describing the activities and amenities. Kudos to Raman for being so attentive with you, We are also very excited to know that you had an amazing stay at Moon Palace Jamaica and that you are planning on visiting already for next year. In will be a pleasure for us. Best Regards, Erol Lingo General Manager Moon Palace Jamaica
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+1
We had a great time. The room was amazing, the staff was super friendly and the resort itself was very nice and we didn’t want to leave. We came without our kids this time but will definitely be back and will bring them. They had plenty of things to keep all ages entertained. We
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Response from Moon_Palace_Cancun, Gerente at Moon Palace Jamaica
Responded yesterday
Dear Purchatzke, Thank you so much for choosing Moon Palace Jamaica! Nothing is more important for us than our guest's satisfaction, thank you for taking the time to share your wonderful review and for the recognition towards the wonderful service from Horace, Joshean, Tamara, Comar, Keiton, Dadrian, and Johnoy, please rest assured we will let them know of your kind comments. We look forward to welcoming you back again soon and continue exceeding all of your expectations. Best wishes, Erol Lingo General Manager Moon Palace Jamaica
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First time my family went to Jamaica for my cousin's wedding and the whole experience was amazing! This is something that I will definitely remember and hope to come back! The staff from the buffet The staffs are so amazing and chill! Even the entertainment by the pool was
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Response from Moon_Palace_Cancun, Gerente at Moon Palace Jamaica
Responded 2 days ago
Dear JLopez4610, Thank you so much for giving us the opportunity of providing the best holiday ever. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you, particularly our entertainment team with the first class service from Khaleel and Johnoy. They are incredible! We are certain that TripAdvisor's community will value your comments for planning their upcoming vacation. Thank you for your preference! Best Regards. Erol Lingo General Manager Moon Palace Jamaica
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PRICE RANGE
$375 - $774 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint Ann ParishOcho Rios
NUMBER OF ROOMS
705
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