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Moon Palace Jamaica

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Traveler (2148)
Pool & Beach (560)
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Overview
  • Excellent63%
  • Very good23%
  • Average8%
  • Poor3%
  • Terrible3%
Travelers talk about
“loud bar”(145 reviews)
“flow rider”(126 reviews)
“resort credit”(113 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Additional information
Offers from Moon Palace Jamaica
Special Offer: Memorial Day Sale
Hotel deals
Offers from Moon Palace Jamaica
Special Offer: Memorial Day Sale
Hotel deals
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Rooms
Jun 12Jun 13
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,960)
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1,878 results
Traveler rating
1,121
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174
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1,121
437
174
69
77
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1 - 5 of 1,878 reviews
Reviewed yesterday via mobile

The staff there were efficient. Not necessarily warm, which is what we expected due to our experiences at other resorts. The weather wasn't the best. It rained & stormed throughout the trip, but we made the best of it. That was out of all of...More

2  Thank sdennis409522
Hotel's Favorite
Reviewed November 17, 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
24  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded November 18, 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed 2 days ago via mobile

We just returned from Moon Place, Ocho Rios after 9 days of beautiful Sun, sand and gorgeous blue waters! The food was excellent with a large variety of buffet selections and several free standing restaurants that were great. Specifically MoMo’s the habatchi restaurant, the chef...More

1  Thank eleary1
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear eleary1, We at Moon Palace Jamaica aim towards delivering unparalleled quality services and are exhilarated to be in receipt of your perfect rating review of the amazing getaway achieved with us. As we continue to create the most awe-inspiring vacation experiences for you our...More

Reviewed 3 days ago via mobile

In the previous year we went to Moon Palace in Cancun which was amazing so we decided we would try Jamaica. Cons: It took 10 minutes for the shower to have hot water. We called 3 times to get it sorted, was never moved and...More

1  Thank OliviaJ15
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear OliviaJ15, It is with great pleasure to have received your review and our team is ecstatic to hear about your wonderful experiences had at our resort. Our goal is to maximize our efforts in ensuring that our guests leave with the most blissful memories...More

Reviewed 3 days ago

The people, food, drinks...everything was absolutely amazing. I could not have had a better experience at Moon Palace. The young ladies who checked us in/out, Diondra & Reyna, displayed exceptional customer service. They was very kind and extremely helpful. Our beloved bartender, Horace, is the...More

1  Thank wdunwoody27
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 3 days ago

Dear wdunwoody27, Your perfect rating review describing your amazing stay achieved with us. Our team is elated to learn that as a result of the excellent service extended our resort has been bestowed the title as your travel party's most spectacular vacation accommodation. It was...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$421 - $731 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Ocho Rios
#5 Luxury Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$421 - $731 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Top resorts Hotel in Ocho Rios
#5 Luxury Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (2148)
Pool & Beach (560)
Room & Suite (477)
Dining (301)
Amenities (121)
Family and Play Areas (41)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
atinnell
May 26, 2018|
Answer
Response from Kemarlo C | Property representative |
Dear atinnell, Thank you for your interest displayed in our beautiful resort. It is my pleasure to assist you, I kindly invite you to check your private messages inbox for direct contact with an agent who will delightfully... More
1
Vote
alwg10
May 26, 2018|
Answer
Response from Kemarlo C | Property representative |
Dear alwg10, Thank you for the having select us as your preferred destination for accommodating your awe-inclusive vacation. We kindly invite you to check your private messages inbox for details on how to arrange your... More
0
Votes
Room Tips
"Don't be above or near the Loud Bar, which is REALLY "loud." Facing the ocean is best if you..."
Read review
"The Governor’s Suite is excellent."
Read review
"Best views are from the higher floors"
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"No complaint at all. The rooms were beautiful and very clean. The view was phenomenal. The only suggestion..."
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