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Moon Palace Jamaica

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Traveler (2088)
Pool & Beach (553)
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Overview
  • Excellent61%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible4%
Travelers talk about
“loud bar”(145 reviews)
“flow rider”(126 reviews)
“resort credit”(113 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,892)
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1,811 results
Traveler rating
1,073
421
173
68
76
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1,073
421
173
68
76
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1 - 5 of 1,811 reviews
Reviewed 2 days ago

Spent 5 days at Moon Palace in a group of 16 (4 families) and had an absolutely awesome time. Everyone is extremely friendly and customer service is top class. Food was very good with great variety, drinks were all top notch, facilities are very clean....More

2  Thank Gopal S
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear Gopal S, Thank you for sharing your excellent review expressing your fun-filled, luxurious vacation attained on our piece of paradise. We are ecstatic that our excellent food and drinks, as well as the spacious, accommodating rooms, contributed to your phenomenal vacation. Our team is...More

Hotel's Favorite
Reviewed November 17, 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
23  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded November 18, 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed 2 days ago via mobile

My family are thankful we get an opportunity to visit Jamaica at moon palace the experience was great we enjoyed our stay everyone was excellent we stayed for two weeks we enjoyed every bit of it pier8 was amazing our server javon was amazing those...More

Thank 552csanchez32
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear 552csanchez32, We are ecstatic to be in receipt of your review reflecting your outstanding experience achieved whilst staying with us. Our team is delighted to have extended excellent service to you in sincere Palace Resorts style, it is with utmost effort that team members...More

Reviewed 2 days ago

Nine adults spent a week at Jamaica Moon. We have all traveled to Palace properties (we are members) in Mexico and this was our first trip to Jamaica. Resort--The resort is gorgeous. Grounds are beautiful. Lovely views of the homes on the mountains surrounding the...More

1  Thank ldg4283
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear ldg4283, Our team is absolutely filled with excite having been in receipt of your wonderful review which reflects your awesome experiences attained whilst with us. We are ecstatic to have hosted you for the first time to our breath-taking piece of paradise, where our...More

Reviewed 2 days ago

This trip was amazing from start to finish. We flew into the Montego Bay airport and were whisked away shortly thereafter via our hotel transportation to Moon Palace in Ocho Rios. Our driver was very accommodating and provided excellent narration during our trip telling us...More

1  Thank jbachman0909
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded yesterday

Dear jbachman0909 It is with great delight to be in receipt of your review. At Moon Palace Jamaica our objective is ultimate guest satisfaction attained through ensuring that unparalleled quality service is delivered to you our esteemed guest. We are thrilled to learn that our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$425 - $747 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$425 - $747 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (2088)
Pool & Beach (553)
Room & Suite (473)
Dining (284)
Amenities (121)
Family and Play Areas (41)
Business Center & Event Rooms (6)
Questions & Answers
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tynerr34
April 24, 2018|
AnswerShow all 5 answers
Response from Kemarlo C | Property representative |
Dear tynerr34, Our team is filled with excite to be hosting you come this August for the celebration of such a magnificent occasion on our beautiful Palace Resorts property. We are elated to be accommodating your beautiful... More
0
Votes
marilynt741
April 23, 2018|
AnswerShow all 6 answers
Response from Kemarlo C | Property representative |
Dear marilynt741, Thank you for your interest displayed in our breath-taking property. During this time we are experiencing warm sunshine for the majority of our days. Without hesitation, I am available to address any... More
1
Vote
Room Tips
"Choose the higher level floors to get a good view. I would pay more to get a full ocean view."
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"If requiring a room with a balcony or bath tub request so upon booking, as not all rooms come with either."
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"Choose a room near the entertainment hall, allowing quick access to all the fun stuff kept in store for you!"
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"Tower two has higher floors and no Jacuzzi, but if you aren't very high, you get a view of roofs. Tower..."
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