We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour room service, free WIFI, CHI-branded amenities, complimentary calls to Continental...
We had a week long stay at the Moon Palace for a business trip. The whole experience was amazing! From Check in to check out, everything was perfect! The staff is always smiling, laughing, and genuinely happy to be there. It is very refreshing to...More
We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
26 Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded November 18, 2017
Dear Esteemed Guest,
Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us.
Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More
Amazing resort! Absolutely beautiful. Most friendly staff of all of the palace resorts and we have been to them all! Ask for Nikki at the beach, she will make your trip! The breakfast staff will be missed!! Too many staff members to list have contributed...More
We have stayed at many palace resorts for the past 12 years and this resort does not hold a candle to the others. They were under staffed, possibly due to the day passes they allow for local residents. The friendliness left much to be desired....More
We had an amazing time in moon palace jamaica and this review is too short to write all the positive things and mention everyone who helped. So here we go.
Rajesh- front desk was amazing and helping us get the best room. We called ahead...More
Moon Palace Jamaica is nestled in the beautiful surroundings of Ocho Rios, and boasts more than 700 luxurious accommodations with oceanfront and partial ocean views of the Caribbean Sea, each with 24-hour ...Moreroom service, free WIFI, CHI-branded amenities, complimentary calls to Continental US and Canada, and more. Renowned for over-the-top all-inclusive amenities such as unlimited gourmet dining and snacks, top-shelf drinks, a FlowRider® Double Wave Simulator, state-of-the-art Playroom for kids, a lounge designed specifically for Teens, and world-class entertainment and nightlife, it offers the perfect vacation for families and couples alike. Also home to the largest spa in Jamaica, for some serious pampering, this warm-hearted resort has everything you need right at your fingertips. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata