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Route A3, St-Mary PO Box 103, Ocho Rios Jamaica
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4667)
Room & Suite (964)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 03/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Couples Sans Souci
Updated 03/29/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 36 hotels in Ocho Rios
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Nestled on the cliffs of Jamaica’s emerald coast above a dazzling stretch of Caribbean, Couples Sans Souci beckons you to surrender mind, body and soul. The resort's 'no worries' mantra comes to life as every day unfolds. Lose yourself exploring secluded stone pathways. Melt away stress in the healing natural mineral springs. Feel a rush of exhilaration scaling Dunn's River waterfalls. Or simply drift asleep in a hammock by the sea. Located in vibrant Ocho Rios, the resort's design pays tribute to an understated colonial elegance—intricate latticework, white woven furnishings and feathered palms set a refined stage for your island escape. Dining options abound—from authentic Jamaican fare to five-star international cuisine. Private cabanas at cliff's edge provide the ideal setting for our signature spa treatments, while the choice of resort activities knows no limits. Learn the art of living well while living in the moment at Couples Sans Souci.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English
4867Reviews711Q+A100Room tips
Traveler rating
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Popular mentions
Melanie C wrote a review Jul 2021
13 contributions3 helpful votes
+1
This was our 3rd trip. The grounds are beyond beautiful. The animals and flowers and beautiful grounds really make this a romantic area to be in! The groundworkers here are top notch and this place really shines because of them! I saw them all the time cleaning up debris, weeding and caring for the resort! It is absolutely amazing how beautiful they keep this place! We did struggle getting room service and the mini bar stocked. The first two days we called and nothing came for the minibar and then finally on the third day we got drinks. We ordered a breakfast on the app to be delivered early in the morning..but it arrived late and once again we were hungry. One night dinner took 3 hours and we were hungry the staff was working hard..but it seemed as if they were short staffed and couldn't keep up, it was not for lack of working hard. After this started keeping extra food in our room for breakfast the next day..as we are early risers and nothing is open before 7:30 am. The staff is great...but the covid requirements for guests is confusing, when you need and mask and don't isn't clear as well as when you have a temp check or don't. We were happy to follow whatever rules but they were kinda all over the place so we never knew when or where to take a mask. I really wish the formal restaurant was formal..as we brought nice clothes...but they kinda let anyone in.. In 2017 we were unable to eat there because of this, so that was a bit sad. Security at the all natural beach needs to not be so lax, inappropriate behavior and guests who drink excessively and cause a scene should be asked to leave...yet they did nothing. Not a normal stay for us seeing this behavior allowed. We love this resort and the staff really works hard at making your stay here top notch..but either because of covid or staffing issues.. There was a lapse of service here this time. We stood at the martini bar for over 30 minutes with no staff present as well as the veggie bar. When you have to stand in the baking sun and wait for someone to come back with no sign of when they may return it is not fun. We stayed in G and the views were absolutely amazing! The room was clean and housekeeping did a wonderful job. We did have a wonderful trip and will most likely return..but there do seem to be some issues with service at this time. Overall, we love this resort and hope they can work out the service issues for the next time we come.
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Date of stay: July 2021Trip type: Traveled as a couple
2 Helpful votes
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Lindsey J wrote a review Jul 2021
1 contribution3 helpful votes
We had the most wonderful time at San Souci!! It was a very relaxing, quiet atmosphere and the views are just gorgeous! We understand now why couples return so often!! The food was good. Ruth at the spa was amazing!! Wonderful massage and the sweetest soul!! And the bartenders keep the fun going at all times!! Demame, Daine, Alphonso at the beach bar as well as Stacy and Gerade at martini bar!! Everyone was genuinely kind and happy. It was nice to have watersport options without having to leave the resort. We will be returning in the future!!
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Date of stay: July 2021Trip type: Traveled as a couple
3 Helpful votes
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Brian O wrote a review Jul 2021
2 contributions4 helpful votes
Just wrapped up a week here. The resort property is absolutely beautiful and the staff is very friendly, however we won't be returning due to the lack of service. At dinner our second night, my wife's food arrived in a timely manner but mine didn't arrive for an hour afterwards. She had already finished her meal and I had lost my appetite so we were getting up to leave when my food finally came, but it was too late for me. The other disappointment was not having the room minibar stocked with more than two beers, two sodas and two waters. Furthermore, no one bothered to restock it during our entire stay. We were told that it would be restocked daily. If you want a bottle of wine, you have to call and ask for it by 10AM that day or you are out of luck. What disappoints me about this is the resort does not anticipate anything you need and puts the burden on you to ask for what you need. The last thing I want to do on vacation is to have to remember a deadline to request a bottle of wine. I have stayed in many other resorts where the room was already stocked or room service would at least bring it on request. You can't blame this lack of service on COVID-19 as we were told. I simply don't see how that correlates at all. You will get a different response about how things work here depending on who you ask which means no one is on the same page here. I really enjoyed the trip but the service did not meet my expectations for what we paid. If you choose to visit Couples Sans Souci you will likely enjoy your visit if you downgrade your expectations of an all-inclusive resort.
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Date of stay: July 2021Trip type: Traveled as a couple
4 Helpful votes
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Response from Abraham Issa, Marketing at Couples Sans Souci
Responded 2 weeks ago
Dear brianoI3232ZO, Thank you for staying at Couples Sans Souci. Sorry to hear about the two issues mentioned. Restaurant service will be reviewed by management. In regards to mini-bar, all guests must use our request card system on door where bottles of house wine can also be ordered. This service is unlimited, delivered within 24 hours and can be expedited faster if called via room phone. Regards, Abe Issa
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D. Goldson Atkinson wrote a review Jul 2021
Kingston, Jamaica3 contributions6 helpful votes
Couples San souci wasn't a horrible experience. I was disappointed in the room we got because they put us in F7 which was clearly the older versions of their hotel rooms. It was clean which we appreciated but it was very far from the main breakfast area and beach. The staff was helpful and friendly. The entertainment was good as well. Not the best beach as the sand is sticky and very shallow. The property Is beautiful which is also a plus Outside of the room selection that we got couples def is a gem and is a good place to go to unwind and relax
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Room Tip: ask them to give you a new room
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2 Helpful votes
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Mark T wrote a review Jul 2021
Shrewsbury, Massachusetts5 contributions6 helpful votes
Fabulous resort staffed by great people doing everything they can to ensure you have the perfect vacation This resort caters for your wellness needs plus water sports and the world’s best Au Naturel beach. The entertainers were excellent
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: If you want a quiet room G block was great! Cannot wait for the new room designs to be rolled out...
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4 Helpful votes
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PRICE RANGE
$333 - $607 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
couples sans souci hotel ocho rios, couples san souci, couples sans souci ocho rios
LOCATION
CaribbeanJamaicaSaint Ann ParishOcho Rios
NUMBER OF ROOMS
150
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Frequently Asked Questions about Couples Sans Souci
Which popular attractions are close to Couples Sans Souci?
Nearby attractions include Dunn's River Falls and Park (4.5 miles), Blue Hole (3.5 miles), and Konoko Falls & Park (2.8 miles).
What are some of the property amenities at Couples Sans Souci?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Couples Sans Souci?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Couples Sans Souci?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Couples Sans Souci?
Yes, free parking is available to guests.
What are some restaurants close to Couples Sans Souci?
Conveniently located restaurants include Juici-Beef Patties, Miss T's Kitchen, and Devon House I Scream.
Are there opportunities to exercise at Couples Sans Souci?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Couples Sans Souci have an airport shuttle?
Yes, Couples Sans Souci offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Couples Sans Souci?
Yes, dry cleaning and laundry service are offered to guests.
Does Couples Sans Souci offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Couples Sans Souci?
Many travelers enjoy visiting Firefly (1.0 miles).