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Mahoe Bay. Rose Hall, Montego Bay Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Jamaica
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 69 hotels in Montego Bay
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
The All Inclusive 24h Adults Only Hotel Riu Palace Jamaica opens all year round and is located in the exclusive enclave of Mahoe Bay, in northern Jamaica. Riu Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Montego Bay (4,5 km) and Sangster International Airport Montego Bay (MBJ) (2,7 km) and invites you to explore the area. The hotel has 288 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 3 outdoor infinity pools, 2 of them with swim up bar. Daytime and evening entertainment as well as a discotheque. For lovers of gastronomy, live cooking stations at our main buffet as well as Japanese, Fusion, Italian and Steakhouse specialty restaurants; 4 bars.
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Room & Suite (475)475
Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Car hire
Wifi
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Canoeing
Diving
Horseback riding
Snorkeling
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Nightclub / DJ
Taxi service
Banquet room
Massage
Adults only
Concierge
Currency exchange
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish, German, Italian
3,531Reviews1,432Q+A100Room tips
Traveler rating
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Popular mentions
HolidayWorshipper wrote a review Sep 16
5 contributions
My husband and I went to Riu Palace Jamaica in May 2019 and we were not disappointed - so much so, we were planning to go back again this year before the travel restrictions with Covid-19. For such a large hotel, the food choices were fantastic - always so much to choose from in the main buffet restaurant with different speciality dishes each day and live cooking stations. Cleanliness was good in and around the hotel as well as our room after being cleaned. The day time entertainment was a lot of fun, particularly the pool foam parties. My only criticism would be that the evening entertainment got a bit samey at the beach bar. Climbing up Dunns River Falls was an amazing experience albeit it very strenuous! Not for the faint-hearted but definitely worth the experience if you can book onto an excursion.
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Date of stay: May 2020
Value
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Alan wrote a review Sep 6
7 contributions3 helpful votes
We went here for mixture of birthdays and honeymoon, the hotel was fabulous and room were great, the dining was superb, food and service great you even get a happy birthday sung by the waiters, the pool was ok could be bigger but the entertainment is great,it has it's own beach which as you know is clean sandy and lovely waters,being all inclusive it gets you access to both neighbouring hotels, theres not much to do outside but we did take in the bob Marley tour which was great. If you want a relaxing 5 star experience then this is among them. 24hr hour room service at no extra charge is also great. Really enjoyed it.
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Date of stay: October 2019Trip type: Traveled with friends
1 Helpful vote
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Leivi C wrote a review Jun 2020
2 contributions11 helpful votes
Firstly, the resort was amazing! Young crowd, fun and great food. I definitely recommend! I stayed there in the first week of July 2019 with my then boyfriend “Tony from Brooklyn”. *rolls eyes* I met a guy with a gorgeous smile at the Aqua bar and we made a great connection. I write this review in hopes that he or someone that knows him can help us reconnect. He was a firefighter from either San Francisco or Los Angeles, California. He was staying at the resort with his father, brother and brother’s fiancée. My IG is _leivic Ive never done this before but I thought I’d give it a shot. 😉
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Date of stay: July 2019Trip type: Traveled as a couple
10 Helpful votes
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Jamaica
Responded Jun 17, 2020
Dear Leivi, Thank you very much for taking the time to share your experiences with us. We are very pleased that you enjoyed your stay and could take many nice impressions with you. As we try to meet the individual wishes of our guests every day to offer them a wonderful holiday, we are of course delighted by your kind words . As much as we would love to help you in the search, we are unfortunately not allowed to give out any personal information about guests because of the data protection law. Our enthusiastic team cannot wait to share another wonderful experience with you. In the hope that we may welcome you soon again we wish you good luck and all the best! Hotel Riu Palace Jamaica Online Reputation Manager
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Kelly R wrote a review Apr 2020
2 contributions7 helpful votes
My husband and I visited Feb 27 to March 5, 2020. We went for a destination wedding. Every year we take a trip to the Caribbean around this time. All in all from arrival to departure, our entire experience was absolutely amazing! I have been to several resorts within the Caribbean and The RIU Jamaica does not compare to any other place I have visited. As a travel agent and a guest for the first time at a RIU property, I know why first hand, it is such a great product. I also had very high expectations so I can bring my experience back home and sell my clients on this property. It is a smaller property and everything is localized to the center of the resort. The pools, service, food, and rooms were excellent. The beach is very calm as it is within a bay area and rock walls separate the properties. There are no waves to play in but it is very relaxing. ARRIVAL: We arrived early and got lucky because our room was ready right away. We were greeted with a welcome drink and given all the information we needed to know about the property, including the RIU Montego Bay and RIU Reggae. A bell hop brought our luggage up to our room and went through the room amenities with us. ROOM: The room was very clean and housekeeping did a great job. We only had our room serviced twice but housekeeping was accessible each morning for extra towels, bottled water, and other necessities. No problems with the room at all. We also really loved the decor. We had a courtyard view which overlooked the center part of the resort with a lovely full ocean view. The only issue with the room was the outlets were upside down. So we were only able to have 1 thing plugged in at a time. We had to have the batteries changed in the safe. FOOD/RESTAURANTS: I have a very restricted diet and had no problem finding anything to eat. I normally don't eat a lot when traveling, however, I couldn't get enough! The buffet was very clean and there was a lot to choose from but it was not overwhelming. The specialty restaurants are small and they are closed on certain days of the week. You cannot make reservations. If you want to be seated right away you need to be at the restaurant and in line no later than 5:30pm. They all open at 6pm and it is first come first seated. If you are not there, you get stuck with the buffet or you won't be seated until after 8:30pm. BARS/DRINKS: There is 1 main bar in the lobby, the Aqua Bar which is an area with tables and chairs and is also a restaurant during the afternoon for lunch. It also has the snack area. There is also a swim up bar at each pool. All the bartenders are great and absolutely no issues with the liquor and the amount they give you. The Crisp Lemonade was my favorite and you don't need many! POOLS/BEACH: The pools were clean. The beach was clean. We never has an issue getting chairs. They have Bali beds at the main pool that are free of charge and hammocks on the beach. SERVICE/ENTERTAINMENT: The service from every single staff was always pleasant and they were ready to help. There is poolside and beach staff constantly making sure you had what you needed. The entertainment during the day is definitely for adults. It is a lot of fun and BUTTERCUP is the absolute best! The night life is not crazy but it is fun. Staff was always sweeping, cleaning, picking up empty cups, etc. What to know: There are NO TIMESHARE sales pitches! If you are a smoker, whether it be cigars, cigarettes, or bud, there are only designated area's on the resort to smoke. You cannot smoke on your balcony. Jamaica has heavy laws about smoking and being fined if you are caught smoking in a non designated area. There is only one place to get pool/beach towels and they use the card system. You get a card specifically for towels and when you return the towels you get the card back. The room service was more than disappointing from the options to the actual food itself. We will be back next year with our son for his graduation and will definitely recommend this property to friends, family, and clients.
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Date of stay: March 2020
Rooms
Cleanliness
Service
7 Helpful votes
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Jamaica
Responded Apr 30, 2020
Dear Y3410UJkellyr, Thank you for taking the time to post your wonderful review! It is such a satisfaction to read that you enjoyed your overall stay with us and found so many positive and satisfactory details to share! Thank you for appreciating the excellent service of our staff, our wide gastronomic offer and our amazing facilities and surroundings. It is wonderful knowing that you would recommend us! It was a great pleasure hosting you and we will be impatiently waiting for your next visit once this difficult times are over! Stay safe meantime, Warmest greetings, Hotel Riu Palace Jamaica Online Reputation Manager
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ShineEye wrote a review Apr 2020
Toronto, Canada333 contributions48 helpful votes
My husband and I have stayed at the Riu Palace Jamaica for a week in August 2019, 4 days in October 2019 and 4 days in January 2020. Each one of these times we had a great time and we would recommend this hotel. For a little context, we have stayed at many hotels in the area over the last 2 years, including the Hilton, Zoetry, Jewel Grande, Iberostar Grand, and the Hyatt Zilara. Some of these places are more luxurious, but I feel like the value for your money at the Riu Palace Jamaica is excellent. When staying as a guest here, you have access to all the other resorts (Montego Bay and Reggae) amenities and restaurants, with one exception. You can only eat lunch at the Montego Bay resort (this is the family resort). I’m not sure why this rule is in place, but just be aware of it, because we did have friends at the Montego Bay, but could only eat with them once a day. Also, take note that the Palace is more of a quiet resort, which is what we wanted and when we wanted a bigger “party” vibe we went over the Reggae. I would not want to stay on the Reggae side, because I feel like it would be really loud and I don’t like anything messing with my sleep. The food at the Palace is excellent with a good variety of items at the buffet. I have not tried any of the a la carte restaurants at the Palace or the Reggae, but that is just because nothing on the menu really grabbed my attention. This of course means I eat at the buffet all the time and I never get tired of the options there. The service overall is very good. We have had very helpful people at the front desk, at the buffet (Jamar, Philmore, Dean at breakfast and Kavan at dinner) and also great bartenders like Desrick in the lobby bar. I’ve never made a request that couldn’t be attended to. On my last trip, I didn’t like the room they had put me in, because it was very damp and had a strong cleaning chemical smell. I simply requested another room and was moved immediately. I would make a note here to say something about the rooms - there is no carpeting in the hallways, so noise can travel. It's actually better in some ways to not have carpeting, because it can eventually smell musty, which I have experienced elsewhere. I have found that the best place to stay is on the side where your room is facing the entrance to the Montego Bay resort. If you get a room on the side that is shared with the Reggae, just expect to have more noise. Also, the hotel is close to the airport, which means you can quickly get back and forth. This is great, because it means more time on vacation and less time travelling. The hotel is located under a flight path, so you are dealing with airplanes flying above you, which are noisy. I personally did not find this to be too much of an issue, but if you think it would be a problem for you, then stay elsewhere. There are 2 separate pools to enjoy, one with many activities and the swim up bar and the other is a simple rectangle shape, which is more for relaxing. I should mention something here – I am a very fair skinned person and so I can’t take being in much sun at all. Due to this, the pools aren’t the greatest for me, because there is not a lot of shade in them. I will say that I have never had any trouble finding a spot around the pool that is shaded. This is a really minor detail, but for me it makes a huge difference in my vacation. We have found the hotel to be very clean and housekeeping does a good job of keeping the rooms clean. We have never had a problem with getting our mini bar restocked each day. The hotel even gave us a few little chocolates because we were return guests. It was a small gesture, but it was a really thoughtful thing to do and the treats were very yummy. The hotel is located directly across the street from the Blue Diamond and Whitter Village shopping centres. These places have souvenir shops, a couple places to eat and get ice cream and some other shops also. There is a Burger King and a Total gas station with lots of snacks just outside the resort. These places are safe for tourists to visit (despite what the taxi drivers outside will tell you). If you want to venture out, you can, just be cautious and keep your wits about you just like you would anywhere else in the world. If you want to do an excursion, you can book through the hotel itself, but I think it’s also worth talking to one of the taxi drivers just outside the gates to see what rates they can give you to take you to your destination, because you may get a better rate. These drivers are always there, so you won’t have trouble finding someone to talk to. Also, these are all JUTA drivers, which are taxis specifically for tourists, so they are a safe way to travel. Overall, I really like this resort and can’t wait to visit again. I would recommend the Riu Palace to others for two reasons – great quality food and great value for your money. If you have any questions, feel free to DM me and I’ll see if I can answer them for you.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: If you choose a room that is on the Reggae side, it will be noisier.
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8 Helpful votes
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Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Jamaica
Responded Apr 30, 2020
Dear ShineEye, Thank you very much for giving us a full rating and for sharing this positive and detailed review after your recent stay at our Hotel Riu Palace Jamaica! It is very delightful to read you enjoyed so many aspects of our hotel! Thank you for all your kind words in reference to our facilities, our wide gastronomic offer and the excellent service of our helpful and attentive staff; our whole team will be so much happy when they know about your compliments, especially Jamar, Philmore, Dean and Kavan! We would like to take this opportunity to thank you for being such a loyal guest of RIU Hotels & Resorts and hope see you again on our little piece of paradise once this difficult times are over; stay safe meanwhile! With the best of our wishes, Hotel Riu Palace Jamaica Online Reputation Manager
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PRICE RANGE
$283 - $722 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
288
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Frequently Asked Questions about Hotel Riu Palace Jamaica
Which popular attractions are close to Hotel Riu Palace Jamaica?
Nearby attractions include White Witch Golf Course (4.1 miles), Cinnamon Hill Golf Course (4.7 miles), and Rose Hall Great House (4.3 miles).
What are some of the property amenities at Hotel Riu Palace Jamaica?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Jamaica?
Top room amenities include a minibar, air conditioning, and a desk.
What food & drink options are available at Hotel Riu Palace Jamaica?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Jamaica?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Palace Jamaica?
Conveniently located restaurants include Mystic India, Sugar Mill, and Tokyo Jo's.
Are there opportunities to exercise at Hotel Riu Palace Jamaica?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Jamaica?
The staff speaks multiple languages, including English, Spanish, German, and Italian.
Are there any historical sites close to Hotel Riu Palace Jamaica?
Many travelers enjoy visiting Rose Hall Great House (4.3 miles), Barnett Estate Plantation (4.1 miles), and The Cage (2.9 miles).
Does Hotel Riu Palace Jamaica have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Jamaica accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.