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About
#7 of 76 hotels in Montego Bay
Location
4.5
Cleanliness
4.8
Service
4.8
Value
4.5
Travelers' Choice
El hotel Todo Incluido 24h Sólo Adultos Riu Palace Jamaica abre todo el año y está situado en el exclusivo enclave de Mahoe Bay, al norte de Jamaica. Riu Palace es la categoría más elegante de la cadena hotelera RIU, con hoteles que cumplen los más altos estándares en términos de lujo, excelencia y sofisticación, creando una experiencia única. Su ubicación es ideal por su proximidad a Montego Bay (4,5 km) y al aeropuerto internacional Sangster de Montego Bay (MBJ) (2,7 km) e invita a explorar la zona. El hotel cuenta con 288 habitaciones cómodamente amuebladas con WiFi gratuita y ofrece muchas comodidades. Relájese en nuestro spa o póngase en forma en el gimnasio. 3 piscinas infinitas al aire libre, 2 de ellas con swim up bar. Animación diurna y nocturna, así como discoteca. Para los amantes de la gastronomía, estaciones de cocina en vivo en nuestro buffet principal, así como restaurantes de especialidades japonesas, de fusión, italianas y Steakhouse; 4 bares.
#RiuParty en el Hotel Riu Palace Jamaica.
¿Te gusta disfrutar de las mejores fiestas durante tus vacaciones? ¡RiuParty está hecho para ti! Baila al ritmo de la música de los mejores Dj's y transfórmate con los espectáculos y performance que te ofrece cada fiesta. ¡Aprovecha tu Todo Incluido y disfruta de la mejor diversión con RIU!
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Boating
Car hire
Wifi
Hot tub
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Canoeing
Diving
Horseback riding
Snorkeling
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Nightclub / DJ
Taxi service
Banquet room
Spa
Facial treatments
Massage
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Bay View
Languages Spoken
English, Spanish, German, Italian
Location
50Car recommended
Grade: 50 out of 100
90Restaurantswithin 5 miles
50Attractionswithin 5 miles
Contact
Rose Hall, Mahoe Bay, Montego Bay Jamaica
Getting there
Rental CarsSee rental cars from $44/day
4114Reviews1611Q+A100Room tips
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Great place to celebrate your birthday! The staff was great and very accommodating! The buffet was awesome great selections to choose from. They keep you busy with all the events they have planned. The bartenders were awesome too!
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Review collected in partnership with riu.com
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
HOTEL - So beautiful and clean the view as you walk from the lobby to the pool area Is breathtaking. Two pools , one with a swim up bar leading straight off to a beautiful Sandy beach. The rooms were gorgeous and very clean and spacious, cleaned every day if you wish. FUN - if you want a lively atmosphere the Montego Bay and Reggae are the better hotels , they party all day and night and a lot more busy . We saw some wild pool parties at the Montego Bay one day . The Palace is more chilled out and quiet day and night! FOOD - well this is our only complaint .. A la carte restaurants were not open every night which is very disappointing given that this is a Premium hotel and we payed a lot of money to stay there. The steak house was only open twice a week which I think is not good enough!! The buffet was ‘OK’ but we found that the buffets in the Reggae had a lot more choice so spent a lot of time eating there .. again disappointed given that hotel wasn’t Premium like the Palace. Think this need rectified and their A La carte restaurants had a better mini choice too . Not good at all! ENTERTAINMENT - NOT GREAT .. again the Reggae and Montego Bay hotels had big stages with the best entertainment , all we had was. Pool Bar and some nights we didn’t have any entertainment to the standards we’d expect for the Palace! ANIMATION TEAM - Amazing people so friendly and work really hard to make your holiday the best . Sparky was just superb that boy has so much energy and entertained everyone day and night! His dancing skills are amazing!! Slims, Lady T and Funsize too great girls and so friendly! Lastly .. LIFEGUARD ‘Audley’ .. what a lovely hardworking friendly young man he deserves a mention! Put in in the review that he is very a very happy guy , 1 in a million! he knows how to deal with guests very good. we will be back to the resort very soon just because of that guy he told us a lot of good things about the island and the riu resort. We need more people like him .…
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
28 Helpful votes
Helpful
This was perfection, service, food, drinks, cleanliness, entertainment, staff… everything was amazing. My only comment would be the linens are cleaned with something very strong , donating to consider if you have sensitive skin. I would definitely return, it was literal paradise.
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Review collected in partnership with riu.com
Date of stay: March 2023
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This place really exceeded my expectations. It is truly adults only with no kids allowed. There is no Level up type programs as everything is included in the initial price. There is no extra charge for room service and the room has a stocked refrigerator with 3 or 4 bottles of liquor to choose from. No extra charge for these either. Bed was very comfortable and the black out curtains really kept the room dark if you need it that way. Housekeeping came twice a day and our room was always clean. Commode is separate from the shower area and has a door. The shower has a frosted door and a wall that shields you from view. The jacuzzi is in the open but since it was me and my husband it was not an issue. They offer massages and I didn't get one but I think there is an additional charge for that. There was entertainment during the day around the pools and the staff really worked hard to make everyday a fun time. There was evening entertainment also and it was either outside or in one of the smaller bars. There are 2 sister hotels on either side of the Riu Palace and you can go the either of those also. The RIU Montego Bay next door had the large stage and Fridays there was usually a big party there. We went and it was a good time. Good music and alot of Reggae. There are 4 or 5 specialty restaurants and there are no reservations. You go and put your name on the list and sit until there is a table. This sounds bad but no one ever had to wait long. If you waited till around 7:00pm or so there was no line at all. I liked the food at all the restaurants and there was plenty of it. The buffet was also available if you didn't want to go to the specialty restaurants. The staff there is really what makes it so special. They work very hard to make sure you are having a good time. They do accept but don't expect tips and I think they appreciate the gesture a lot. Good work should be rewarded anywhere. The beach is very nice and there is no crack of dawn scramble to get chairs. There was always plenty no matter what time we got up. There is a plaza across the street and they have a free shuttle to take you there. We did tip the driver $1 for the ride. You can get souvenirs there and its cheaper then in the hotel gift shop. There is an Amstar representative in the lobby and they arrange tours for you. I must caution you though. We pre-booked our tours online prior to arriving just to find out they changed our days. I was not notified that this occurred and had I not checked I would have missed the whole thing. This happened twice and in the end we had to pay for a upgraded tour to get it on the day we needed it. My advice is if you book with Amstar check on arrival and regularly to be sure nothing has changed. This is separate from the hotel but I felt it was worth mentioning. All in all we had a wonderful trip. I would come back definitely.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: If you book any tours with Amstar check frequently to be sure nothing has changed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lovely hotel excellent staff in every department always willing to help. Lovely grounds and excellent beach . Food in the buffet restaurant was very good with plenty of choice. All the drinks especially the wine were of good quality . We enjoyed our stay immensely and would return.
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Review collected in partnership with riu.com
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Jamaica
Responded 6 days ago
Dear Dheard, We are very happy to learn that you had a great experience! It makes every effort worthwhile. Thank you very much for sharing your fantastic review. Looking forward to welcoming you again and wishing you, all the best! Kindest Regards! Hotel Riu Palace Jamaica Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the second we walked into the hotel the staff are all friendly and amazing. Everything was easy to find within the hotel. The entertainment staff were absolutely amazing from start to finish. The bar tenders and waiters/waitresses were also friendly and amazing people. They would get to know us through the holiday and would know when to bring us drinks, We have defiantly made some nice friends and we will be keeping in touch. All the food was superb there was always something to pick from and you would never go hungry. Overall it was an amazing holiday and experience. I would deffo be going back in the future.
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Review collected in partnership with riu.com
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Jamaica
Responded 1 week ago
Dear Ianrudd1995, Thank you for your kind words, We are very pleased to hear that your needs were met during your holiday and that you had a wonderful stay with us. It is very important for us to know how our guests felt when they left us. That is why, reading your words, we are very satisfied and are looking forward to your return so that we can offer you another wonderful experience with us. Yours faithfully, Hotel Riu Palace Jamaica Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was so excited to go with my friends. After getting there we knew we had to make the best of a bad situation. Here were my issues. First we we got there and registered, we needed six rooms. Hoping to get them close together Ok two of us were put on upper floor. With NO ELEVATORS TO GET US THERE. no one talked to us about the resort so we knew where nothing was. We were told that no reservations are needed for restaurants and that they open at 6:30. Ok go to the steak house to find out you have to get there an hour before to get a spot. It became a tip thing. You tip me and I’ll get you in tomorrow. Hotel is old and except for the toilet in a separate room. Tub is next to the bed along with sinks and shower. Very awkward. Now to the pool. There are three. When we asked where to get towels. We were told we needed to get towel card. One card gets you only two towels for the day. You have to return them at the end of the day to get your card back. ONE TOWEL A DAY. now I mentioned too close to the airport. Well yes you are. Every five to ten minutes a plane goes over so close you have to stop talking. When you are in the room. It sounds like it’s coming in the building. So many things. There is no soap in the sink. Bring your own soak shampoo and conditioner. The dispenser in the shower is a combination soap and shampoo. Please don’t go. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Planes too close.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Jamaica
Responded 1 week ago
Dear Carol N., We really appreciate you choosing us for your holiday and we are very thankful for your feedback. Thank you for bringing your experience to our attention, it does help us when applying changes. We would like to apologize for having failed to provide the best service in some areas, your review will be forwarded to the relevant department, in order to apply changes. Best Regards, Hotel Riu Palace Jamaica Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I had a great time at Riu Palace! Excellent service! The employees are super friendly and polite! The food was amazing! The hotel was extremely clean with beautiful rooms! Definitely coming back soon!
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Review collected in partnership with riu.com
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Jamaica
Responded 2 weeks ago
Dear Mariab0822, Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Best Regards, Hotel Riu Palace Jamaica Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly, I have stayed in quite a few RIU Palaces, both Caribbean and Africa. The other resorts can be described as RIU Palaces as they had quiet, peaceful and relaxing areas that you could escape to if you wanted to read a book, watch the world go by or people watch. Unfortunately, there was nowhere to escape at this hotel. I am a Bob Marley and reggae fan but not at the decibels where you couldn’t hold a conversation. If it wasn’t the loud music, it was drunken loud guests who disregarded anyone else being on holiday. The majority of Hotel staff in the many departments/sections were fantastic, pleasant and cheery. The Entertainment staff were great and really worked hard to get people involved - big shout out to Sparky who was full of energy and happiness. The rooms were comfortable, clean towels every day and sometimes twice a day. The only downside in the late evening was the brash and loud voices echoing throughout the corridors from the minority of unruly and drunken guests, mainly those from large countries, USA and Canada. They were disrespectful to other hotel guests and were more interested in how much alcohol they could consume, how quick they could get drunk which clearly disrupted other guests who were trying to relax. I am quite sure they didn’t do this on purpose, purely thoughtless or lack of consideration for others! The food was good in the main buffet restaurant but not exceptional, other palaces have been better for variety. Again, a big shout out to ‘Stone’ who looked after us, lovely girl, very attentive and always smiling. Disappointingly, we couldn’t get to eat in the Steak House on any night. You have to queue from 5.30pm until they open at 6.30pm and then they will take a booking from you? It would have been better organised if they gave you 1 voucher per week for each speciality restaurant or were able to book at breakfast. We preferred that extra hour in the sun rather than queue for an 1 hr so can’t comment on the Steak House. The Italian was ok. The beach was ok with plenty of sunbeds, majority of hotel guests preferred to be around the pool where the noise and entertainment was held, sunbeds were packed together. One of my party wore headphones on the beach whilst trying to read a book but gave up in the end due to the loud voices from those guests that felt they had to shout rather than speak at a normal level in their conversation. The Palace is situated in between the RIU Montego Bay and the RIU Reggae, so if you're looking for a quiet resort, this isn’t the place to go, sadly!! All three hotels hold Foam/Pool parties, once a week on different days, where the music is ramped up. In all the other Riu Palaces I have stayed, they have never had any foam parties so I guess they are catering for a certain clientele? On foam/Pool party day, you can move 50-100 metres but you still won’t get away from the loudness of guests and music. Once the foam party had started, many older guests left the beach. We were in a group booking, aged 50-60’s, we love life, like having a great time and generally having fun but this was very much over the top and no consideration for other guests. This is our 4th time to Jamaica and I believe it will be our last. I’m afraid the RIU Palace Montego Bay is more likened to an 18-30 destination where alcohol/partying/loudness is the main focus and certainly not a Palace, in my opinion !! Sadly, not our thing ...... however it may be yours, so enjoy ?…
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Jamaica
Responded 2 weeks ago
Dear Tubsileena, Thank you for writing this review and sharing your concerns about your stay with us. We are disappointed to read your comments, and we apologize for the dissatisfaction of your stay. Please rest assured that your feedback has been shared with our management. We take the time to listen to constructive comments so we can continually improve our services. We hope you will give us another chance to see you again on your next trip and to prove ourselves. Please receive our warmest regards, Hotel Riu Palace Jamaica Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Where do I start. The RIU Palace is amazing. The hotels location is excellent. The rooms are clean and always presentable. Food as always is 5 star. The staff all work tirelessly to make sure your stay is trouble free. I must say a special mention to Paul at the top pool bar. Monique and Alex V, and all the bar staff are so friendly and helpful generally nice people. The jewel in RIU’s crown is Shortboss and his team, Spark, Spideman, Bravo, Black Panther and Dr Fun Fun. These guys are truly committed to making sure your stay is fun. This was our second visit and we will definitely be coming back. Well done to all the staff at RIU Palace.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Get a taxi to and from hotel so much easier and only $20
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Jamaica
Responded 2 weeks ago
Dear Wanderer09414917662, We were very pleased to read your kind remarks and to know that you have valued so positively different aspects of the hotel that have contributed to your experience, which has been really very good. We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you! Yours faithfully, Hotel Riu Palace Jamaica Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$344 - $552 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
288
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Claim Your ListingHOTEL RIU PALACE JAMAICA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Montego Bay)
Frequently Asked Questions about Hotel Riu Palace Jamaica
Which popular attractions are close to Hotel Riu Palace Jamaica?
Nearby attractions include Fantasy Tours Jamaica (4.6 miles), Rose Hall Great House (4.3 miles), and Cinnamon Hill Golf Course (4.7 miles).
What are some of the property amenities at Hotel Riu Palace Jamaica?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Jamaica?
Top room amenities include a minibar, air conditioning, and a desk.
What food & drink options are available at Hotel Riu Palace Jamaica?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Riu Palace Jamaica?
Conveniently located restaurants include Sugar Mill, Mystic India, and Tokyo Jo's.
Are there opportunities to exercise at Hotel Riu Palace Jamaica?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Jamaica?
The staff speaks multiple languages, including English, Spanish, German, and Italian.
Are there any historical sites close to Hotel Riu Palace Jamaica?
Many travelers enjoy visiting Rose Hall Great House (4.3 miles), Barnett Estate Plantation (4.0 miles), and The Cage (2.9 miles).
Does Hotel Riu Palace Jamaica have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Jamaica accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.