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Relax Resort

Hotel website
26 Hobbs Avenue, Montego Bay, Jamaica
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Relax Resort
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83 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Luxembourg City, Luxembourg
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 23, 2016

This hotel is not only awful and in a very unsafe area. It is also totally dishonest. They charged you upfront, at check-in so there is no way out. We had booked 12 nights and considering the situation, we cancelled after 3 nights, however they charged us 7 nights, with no reason!! Stay away from this hotel!

Helpful?
Thank Amma00000
joshua515151, Front Desk Agent at Relax Resort, responded to this review

Please accept my sincere apology on behalf of our company. I understand your situation, and we care about our guests at Relax Resort, and we hate it went there is ever a problem with any of our guests. Without a valid reason we are not able to refund any guest(s) and that was the case. Again I would like to... More 

Toronto, Canada
1 review
4 of 5 stars Reviewed May 21, 2016

Very nice apartment style hotel. Peaceful, the staff were very friendly and helpful including the owner. Pool was nice . Food was great. And it's close to the airport and town. We were able to write articles and read on the grounds. Very good working and vacation environment with alot of inspiration

Helpful?
Thank 12Mustscm
joshua515151, Front Desk Agent at Relax Resort, responded to this review

Dear Guest Thank you for choosing Relax Resort for your recent stay. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as... More 

New York City, New York
1 review
2 of 5 stars Reviewed April 26, 2016

I stayed in RM 208 2/15 - 2/20/16. I came late the first night 2am on 2/16 I ask The secretary and manager if they could refund part of the 2/15 because the flight had problems but they never. the bathroom was moldy and the water was not going down the drain. So each time we shower the water settle... More 

Helpful?
Thank eagan507
joshua515151, Front Office Manager at Relax Resort, responded to this review

Dear Eagan, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room. I do apologize for the inconvenience that might have occurred but it is of great pleasure... More 

Travelers are raving about these Montego Bay hotels

1 review
5 of 5 stars Reviewed April 25, 2016 via mobile

Thank you very much Relax Resort for a job well done. Our special day April 23,2016 was made memorable as a result of the excellence team putting together a marvelous wedding display. The food was excellent and staff very cooperative and patient. My husband and I were 100% pleased.

Helpful?
Thank Tamia Tyrese W
joshua515151, Front Office Manager at Relax Resort, responded to this review

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. It was a great and memorable pleasure to assist you and I'm sure our entire hotel staff enjoyed catering to your special day. Take care! Stacia Front Desk Agent More 

Brampton
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 22, 2016 via mobile

Beautiful place in an excellent location out of the busy intercity yet very near to everything. Very tasty brakefast, but served a bit too late at times, however they catered to our vegetarian option. Will definitely stay there..fantastic view of grounds and airport with beach in the backgound from the third floor.

Helpful?
Thank Elaine P
joshua515151, Front Office Manager at Relax Resort, responded to this review

Dear Elaine, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant and memorable.I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Stacia Front Desk Agent More 

Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 1, 2016 via mobile

Arrived in Jamaica a day early so as not to miss my cruise. Was not looking for a high end resort with all the bells and whistles, just a clean bed at relatively little cost. Stacey at the front desk was great-- helpful, responsive, and on top of everything. I got what I was looking for.

Helpful?
Thank Jackie J
joshua515151, Front Office Manager at Relax Resort, responded to this review

I would like to thank you for your recent visit to Relax Resort. It was truly a pleasure to serve you. I hope that the accommodations and service were to your liking, as complete satisfaction is our goal at Relax Resort. We would love to have the pleasure of seeing you as a regular guest. Regards Stacia Front Desk Agent More 

Florissant, Missouri
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 2, 2016

We stayed in the Relax Resort for one night before transferring to a different all-inclusive resort the next morning for the rest of our vacation. The Relax Resort's website offers a "free airport shuttle", but beware - it may or may not be running. We stopped at the airport information booth after passing through customs (located next to the taxi... More 

Helpful?
2 Thank Furrow31
joshua515151, Front Office Manager at Relax Resort, responded to this review

I would like to thank you for your recent visit to Relax Resort. It was truly a pleasure to serve you. I hope that the accommodations and service were to your liking, as complete satisfaction is our goal at Relax Resort. We would love to have the pleasure of seeing you as a regular guest. Regards Stacia Front Desk Agent More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 29, 2015 via mobile

These people are as just as money hungry as the people on the streets. The bugs start bitting as soon as you walk in the door. By far the worst part of the trip. Glad we only stayed 1 night. Save your money!!!

Helpful?
3 Thank Prentice S
joshua515151, Front Office Manager at Relax Resort, responded to this review

Thank you for choosing Relax Resort for your recent stay in Montego Bay, Jamaica. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have... More 

Thunder Bay, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 1, 2015

we needed a place close to the airport for our last night in jamaca. We rented the two bedroom apartment as we had 4 adults and 2 children in our party. This was much cheaper than renting two separate rooms anywhere in Montego Bay. The hotel was nice. Comfortable beds air conditioning was goood, the pool area was nice and... More 

Helpful?
2 Thank gypsynik74
joshua515151, Front Office Manager at Relax Resort, responded to this review

Dear Guests, Thank you for choosing Relax Resort for your recent stay in Montego Bay, Jamaica. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 27, 2015

We were in town for a function. Got to the guesthouse. Front desk personnel was nice. Met the Owner very nice as well. Our luggage was taken to our room by this nice young man (the Gardener). The rooms were humid. One of the air condition in the room work the other did not. Wake up sweaty at nights. Just... More 

Helpful?
Thank TrudyKJ
Questions? Get answers from hotel staff and past guests. Ask a question

60 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Airport Transportation
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Conference Facilities

Additional Information about Relax Resort

Address: 26 Hobbs Avenue, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Price Range: $99 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Relax Resort 2.5*
Number of rooms: 35
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Also Known As:
Relax Resort Montego Bay
Relax Hotel Montego Bay
Hotel Style:
#27 Top resorts Hotel in Montego Bay
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