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Sandals Inn

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1,696 Reviews from our TripAdvisor Community

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Showing 1,684: English reviews
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Oshawa, Canada
Reviewed 2 days ago NEW

First time at Sandals Inn third time at Sandals. My wife and I love Sandals and wanted to stay with them again, but the low Canadian dollar made the other resorts cost prohibitive. We did a lot a research on Sandals Inn (AKA Sandals Carlyle) so we knew this would be a bit different then the others we stayed at...

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Thank rkee
HOTEL’S FAVORITE REVIEW
Reviewed 2 weeks ago via mobile

This resort (collection of resorts including Sandals Montego Bay and Sandals Royal Caribbean) truly is amazing. We spent a week here, it's only five minutes from Montego Bay airport, which is very handy. Room was absolutely satisfactory for what we needed (king size bed, aircon and fan, hot shower - and that was the cheapest room) - the main restaurant...

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5Thank villafan001
About Hotel's Favorite Review
Madison, Wisconsin
Reviewed 2 days ago NEW

Favorite part of this resort was hanging by the bar at the end of the night. It was very intimate and the bar tenders were so much fun. This resort is not as nice as other Sandals Resorts in Montego Bay but you save a lot of money staying here and they shuttle you to the other locations. Then coming...

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Thank AngieS06
Owen Sound, Canada
Reviewed 1 week ago via mobile

Had a great time. Would absolutely return to this lovely little spot. We stayed for two weeks and from the moment we arrived everything was awesome. Our only complaints would be that the venders that are allowed to sell their merchandise on the resort should not be allowed to harass guests. I often would walk by just to browse what...

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Thank Tammy H
Ellicott City, Maryland
Reviewed 1 week ago

First of all we are diamond level Sandals customers. Over the years, we have visited many Sandals with a variety of rooms including butler, concierge, and standard rooms. So, the Sandals experience is something with which we are very familiar. We must admit that we were hesitant to book the Carlyle after reading some of the online reviews. However, after...

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1Thank Michael G
indiana
Reviewed 1 week ago

We stayed at Sandals Montego Bay and came to Sandals Carlyle to spend the afternoon. The three Sandals resorts in Montego Bay offer the Stay at One, Play at Three deal. Although we did not actually STAY here, we considered it before we finalized our booking. Be sure to read my other reviews on our Jamaica trip if you would...

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1Thank mrs_shopthe
Jasmine J, Online Review Coordinator at Sandals Inn, responded to this review

Thank you for taking the time to write a review of Sandals Inn. We strive to keep the highest standard of quality and service and we deeply regret if we did not quite live up to your expectations. We are grateful for all feedback, as it allows us the opportunity to identify our strengths and weaknesses. Therefore, your comments have...

San Diego, California
Reviewed 1 week ago

Love Sandals resorts. Romario and Lamar are great bartenders. Kerry booked the excursions with ease. Rooms are great. Food not so much. Almost everything I ordered was either cold or not well cooked. Definitely needs upgrade.

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1Thank Veronica B
Lauren B, Online Review Coordinator at Sandals Inn, responded to this review

Hello and thank you for taking the time to write a review of Sandals Inn. We found your review to be quite insightful as you pointed out the many highlights of your trip and also some points that you felt could be improved upon on our part. We appreciate all of your helpful feedback which we will share with the...

Reviewed 2 weeks ago

This was our first Sandals experience and for what it cost, it really didn't wow us. It is a short ride from the airport, that's a plus... But the con is that there is a constant in and out of planes overhead for your stay. It is a very small hotel, it is outdated, needs a makeover, I'm sure it...

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Thank Jennifer G
Jasmine J, Online Review Coordinator at Sandals Inn, responded to this review

Hello and thank you for your review of Sandals Inn. Service is a crucial part of the hospitality industry, and as hoteliers it is our aim to concentrate on providing you and all of our guest’s luxury and comfort. I am happy that we were able to meet some of your expectations however this does not excuse any inconveniences you...

montreal
Reviewed 2 weeks ago

29 th time to Jamaica, my wife and I had a great time , we went the two other resorts only 2 times during our week stay ,because I figured out really early all I was getting more by going to other resorts was a bus ride ,staff were fantastic,always friendly and attentive to your vacation,food second to none ,bar...

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Thank golfjohn
Kapuskasing
Reviewed 2 weeks ago

It was our first trip to Jamaica and not our last. The service was great and the people who work here are kind and genuine. This is a very small, older Sandals . When you shop for your trip, the photo used to advertise gives you the impression that you are on the beach. You are across the main road...

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Thank JackandDiane87
Jasmine J, Online Review Coordinator at Sandals Inn, responded to this review

Thank you for your review of Sandals Carlyle. We are happy for the time you took to provide us such good feedback and for pointing out issues which have influenced your overall impression of our Resort. We will also be sharing your comments with the executive management for further consideration as we are continuously making improvements to better our service...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
•A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 

Additional Information about Sandals Inn

Address: Kent Avenue, Montego Bay 00000, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay
Price Range: $291 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sandals Inn 4.5*
Number of rooms: 52
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Hotel Montego Bay
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay
Hotel Style:
#3 Romantic Hotel in Montego Bay
#9 Family Hotel in Montego Bay
#11 Top resorts Hotel in Montego Bay
#12 Spa Hotel in Montego Bay
#14 Luxury Hotel in Montego Bay
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Questions & Answers

Here's what travelers have asked, with answers from Sandals Inn staff and other travelers.
88 questions
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Questions? Get answers from Sandals Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Third floor rooms are a more comfortable and quieter”
michaelgN1886RO, 1 week ago | Read review
“No private beach. Be prepared to be shuttled everywhere”
  • View from my suite
veronicab211, 1 week ago | Read review
“219 has a lot of street noise”
JenniferG157, 2 weeks ago | Read review
“Over looking ocean”
golfjohn, 2 weeks ago | Read review
“All rooms face the street which is quite noisy.”
CanadaGolfer, Feb 27, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question