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Sandals Royal Caribbean Resort and Private Island

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Certificate of Excellence

About

Location
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Value
Certificate of Excellence
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row.
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Property amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Breakfast included
Free Internet
Bar/Lounge
Spa
Adult pool
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Ocean View
Romantic
HOTEL CLASS
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6,360Reviews
8,666Photos
595Q+A
100Room tips
Traveler rating
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Popular mentions
We had a well-needed, relaxing stay from February 5 - 12, 2019. Our butlers, Anthony and Damian were attentive and informative. The resort is immaculate, the food superb and the amenities were endless. We highly recommend.
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Hotel's Favorite
This was our 4th Sandals trip and we were again reminded why we keep coming back! Our butler team, Nigy and Nicole, did an outstanding job of making sure our every need was met and surprised us throughout our week with small gestures that added to our experience. Thank you! We
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Amazing!!! I can’t express in words what Sandal’s Resort has to offer!! Can’t wait to come back! Food was amazing and you can hop back and forth from 3 different resorts with tons of food options to choose from.
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Review collected in partnership with this hotel
We just returned from Royal Caribbean Resort. This was our 1st time having a butler service - Nigy and Nichole were so wonderful ! They took such good care of us, delighting us with beach side drinks and snacks that we did not even know we wanted. The staff is just so great,
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Review collected in partnership with this hotel
This was huge expensive letdown. 1) We paid for a butler level room to get the private airport transfer. This didn't happen as there was rain - but we also weren't met off the plane like we were also told to get through customs quickly. No apologies, refunds/credits or anything
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Response from Nadel B, Online Review Coordinator at Sandals Royal Caribbean Resort and Private Island
Responded today
Hello Kelly and thank you for your review of Sandals Royal Caribbean. It is disheartening to read of your sentiments regarding your recent stay with us, as that is certainly not the experience we wish for our guests to have. It is quite surprising to learn of the services that may not have been received, as it is certainly not indicative of the norm. However we sincerely apologize if this was your experience. Our Butler services are intended to add that extra touch to the service we have become known for and usually this is achieved. It is indeed regrettable that your experience in this area was not as expected and we apologize. We would like to assure you that training is an integral part of our operations, especially for our butlers who provide a specialized service. We will meet with our staff and remind them of the level of professionalism, efficiency, friendliness and hospitality we expect to be portrayed to our valued guests at all times and will take the necessary corrective measures to minimize any disappointments. We have taken note of your concerns and will share them with the relative departments, as we are dedicated to improving in any way that we can. We also encourage you to contact our Customer Care team at customersupport@sandals.com, should you have any lingering concerns. We only hope to be granted an opportunity to host you again in the future at any one of our Sandals Resorts for a vacation that is more in line with your expectations.
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Business Center & Event RoomsFamily and Play Areas
View from Day bed in room
View from our room Honeymoon Penthouse suite. (Sea view in distance)
Over water bungalow private deck
Over water bungalow glass floor at end of bed
Over water bungalow deck with hammock and lounge chairs
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Thanks for reaching out with your questions, we're so excited to have you come down soon! The entertainment team does organize a Piano Bar sing-along/ karaoke activity! Be sure to check the on-property newsletter for scheduling. The Jamaica Fire Brigade has a website with contact information which you might find useful. Be sure to try doing a google search to find the most convenient way for you to reach out to them and inquire about visiting the local station. Apologies if you've had a wait joining the fan group. You should be able to view the community's feed. Please don't hesitate to reach out if you have any issues! Hope you have a wonderful stay at Sandals Royal Caribbean!
1 vote
I am sorry I didn’t stay in an OTW bungalow. Our club level room had a regular carafe coffee pot and I would guess the bungalows do too but it’s just a guess. I’d call the resort and ask.
-1 votes
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Hi, there! Thank you for posting your inquiry. Activities and themed nights may vary from time to time, the schedule at the moment goes as followed: Monday - Jamaica Night Tuesday - Island Romance Wednesday - Encore Talent Show Thursday - White Fantasy Party & Chocolate Buffet Friday - Carnival Beach Party Saturday - Reggae Fest (Mainland) Sundays - International Night Feel free to let us know if you have further inquiries. Have a great day!
1 vote
The beach at Royal is not a long walking beach. There is a main beach area that has lots of loungers and 2-3 smaller cove's beaches all divided by piers. The sand is soft and quite a bit of shade under trees. It is a private beach so only guests staying at a Sandals in Montego Bay Area will be there. (Guests from Sandals Inn may come over for the day since the only beach they have is across the street from their hotel and a public beach). We have never felt crowded at all and enjoy going to the private island as it is quieter than the main resort. You can always take the free shuttle to Sandals Montego Bay for the day if a longer beach is what you like better.
1 vote
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"Stayed in the Honeymoon walk out lagoon suit "
"We were in room 5207 - ocean view. The bathroom is small but understand the building will be renovated after this winter season."
"Don't book at Kensington for sure. "
"make sure to book a room that is at least club level"
"We did a beachfront butler room, loved it and would do it again. It came with 24 hour room service which worked well for us."
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PRICE RANGE
$473 - $1,506 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals royal caribbean hotel montego baysandals royal caribbean montego baysandal royal caribbeansandals royal caribbean resort jamaica
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
197
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